Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 4,729 reviews

Novotel Hong Kong Citygate - Image 1
Novotel Hong Kong Citygate - Image 2
Novotel Hong Kong Citygate - Image 3
Novotel Hong Kong Citygate - Image 4

Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle service every 20 minutes (6:00 AM - 11:40 PM).

  • Meeting facilities with natural daylight

Our accommodation(s)

Book this hotel
Room 1

Our Standard Rooms with 2 Single beds offer expansive sea and mountain views and feature a separate bathroom with bathtub.

  • Views:

    Airport view or Mountain view or Pool side

Max. number of persons
3
Area
From 28 / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 28 / 301 sq ft
  • Bedding 2 x Single bed(s)
  • Views: Airport view or Mountain view or Pool side

Our Superior Rooms with 1 Queen bed offer expansive sea and mountain views and feature a unique opaque open bathroom with rain shower.

  • Views:

    Airport view or Mountain view or Pool side

Max. number of persons
3
Area
From 28 / 301 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

Our Superior Rooms with 2 Single beds offer expansive sea and mountain views and feature a separate bathroom with bathtub.

  • Views:

    Airport view or Mountain view or Pool side

Max. number of persons
3
Area
From 28 / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

Embark on a galactic getaway in the outer space theme room to make a memorable stay. Little guests can enjoy the theme room with kids amenities, a complimentary space balloon with dolls. Connecting rooms feature a unique opaque open bathroom.

Max. number of persons
4
Area
From 56 / 602 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Enjoy an expansive sea and mountain view from the highest floors of the hotel.

  • Views:

    Airport view or Mountain view

Max. number of persons
3
Area
From 28 / 301 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

TWAEF: Enjoy an expansive sea and mountain view from the highest floors of the hotel.

  • Views:

    Airport view or Mountain view

Max. number of persons
3
Area
From 28 / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

Large, well-designed, non-smoking studio-style suite offers expansive view of sea and mountain from the highest floors of the hotel.

  • Views:

    Airport view or Mountain view

Max. number of persons
3
Area
From 57 / 613 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • HKG
  • HONG KONG INTL

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 440 rooms
  • 2 rooms for people with reduced mobility
  • 122 connecting rooms
  • 440 non-smoking rooms
  • 23 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Entertainment

  • Pool Table

Lounge

  • Executive Lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express
  • Buffet Additional charge
  • Room service Additional charge

Business

9 Meeting rooms

Family

Services for children

  • Outdoor playground for children
  • Green area

Well-being

swimming pool

  • Outside
  • On site

In Balance

  • On site
  • On site
  • Indoor parking
  • Private
  • 20 parking spaces
  • Parking pricing: 250 HKD 250 HKD Per day

Services & equipment

  • Valet parking

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.

The lobby bar offers entertainment with a large projector broadcasting live sports events. Andante offers Happy Hour from 5pm to 8pm.

To start the day with a good feeling, Novotel Citygate offers a generous breakfast with a selection of local and international products.

With In Balance by Novotel, maintain your equilibrium and stay in shape. Recharge your energy using our free training equipment: cardio, weight training, stretching and more.

Surrounded by luscious gardens and cascading waterfalls, we can offer you a dream wedding with a difference. Whether it is a sophisticated celebration or an intimate gathering, our professional team will ensure your wedding to be a memorable one.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,729 reviews

Customer review rating 5.0/5

Ariane A. Families - Confirmed reviews ALL

Dear Ariane, Thank you for your positive feedback regarding your experience at Novotel Hong Kong Citygate. We are delighted to hear that you appreciated our hotel and customer service. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Mariecel G. P. Families - Confirmed reviews ALL

Dear Mariecel, Thank you for your positive feedback regarding our location and comfort. We are pleased that you enjoyed your stay with us. Kind regards, Mark Baje Assistant Manager

Customer review rating 2.0/5

Claire J. Friends - Confirmed reviews ALL

Dear Claire, Thank you for your feedback. We appreciate your comments regarding our location and amenities, and we will take your insights into consideration for future improvements. Kind regards, Mark Baje Assistant Manager

Customer review rating 0.5/5

Gelin L. Families - Confirmed reviews ALL

Dear Gelin, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments and continuously strive to enhance our guest experience. Kind regards, Mark Baje Assistant Manager

Customer review rating 2.5/5

Nigel R. M. P. Couples - Confirmed reviews ALL

Dear Nigel R., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with your room and the shuttle service. Your comments regarding the accessibility of our facilities will be reviewed to enhance our guest experience. Kind regards, Mark Baje Assistant Manager

Dear Ariane, Thank you for your positive feedback regarding your experience at Novotel Hong Kong Citygate. We are delighted to hear that you appreciated our hotel and customer service. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Mariecel G. P. Families - Confirmed reviews ALL

The hotel is well located near the airport as well as access to MTR bus station and citygate mall.

Dear Mariecel, Thank you for your positive feedback regarding our location and comfort. We are pleased that you enjoyed your stay with us. Kind regards, Mark Baje Assistant Manager

Customer review rating 2.0/5

Claire J. Friends - Confirmed reviews ALL

Disappointed the restaurant not available, bar area & barman, lack atmosphere and not very accommodating

Dear Claire, Thank you for your feedback. We appreciate your comments regarding our location and amenities, and we will take your insights into consideration for future improvements. Kind regards, Mark Baje Assistant Manager

Customer review rating 0.5/5

Gelin L. Families - Confirmed reviews ALL

The hotel room is very old and the twin beds are extremely small.

Dear Gelin, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments and continuously strive to enhance our guest experience. Kind regards, Mark Baje Assistant Manager

Customer review rating 2.5/5

Nigel R. M. P. Couples - Confirmed reviews ALL

Poor

Dear Nigel R., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with your room and the shuttle service. Your comments regarding the accessibility of our facilities will be reviewed to enhance our guest experience. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Sergei S. Couples - Confirmed reviews ALL

Hotel is nice, - only for breakfast.

Dear Sergei, Thank you for your feedback. We are pleased to hear you enjoyed your stay and appreciate your comments about our breakfast offerings. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Michael S. Couples - Confirmed reviews ALL

Have stayed many times. Staff are excellent, the hotel is very good and well located.

Dear Michael, Thank you for your kind words regarding your comfortable stay and our excellent staff. We appreciate your loyalty and look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 3.0/5

Kai W. Business - Confirmed reviews ALL

I had do not disturb sign turned on but house keeping still knocked on my door at 10:20am asking if I’m checking out.

Dear Kai, Thank you for your feedback regarding your recent stay. We apologize for the inconvenience caused by our housekeeping team. Your comments will be reviewed for improved guest experiences. Sincerely, Mark Baje Assistant Manager

Customer review rating 5.0/5

Sylvester P. Families - Confirmed reviews ALL

It was our first time family vacation in Hong Kong, and we are not so familiar with the existing transportation in the place from HKIA going to the hotel. Even though, we find ease because they offer free shuttle services with very accommodating and helpful driver who lifted our baggage and stuff. One of the interesting parts of our stay is the hotel location, wherein it is connected to Citygate Mall and walking distance to Tung Chung Station. We also enjoy the buffet breakfast wherein we found all the food they are serving very good and taste delicious. The place, ambiance, and room are very nice and clean. You can't hear noises from the lobby, and they gave us a mountain view wherein every morning, we can see the sun rise. We really enjoy our stay in the hotel and for our next visit, we will stay again in Novotel Hong Kong Citygate as they really exceed our family's expectations and provided us exceptional services. Thank you so much poh and more power!

Dear Sylvester, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our shuttle service, location, and breakfast met your expectations and contributed to a memorable family vacation. It is gratifying to know that you appreciated the ambiance and cleanliness of our hotel as well. We look forward to welcoming you back on your next visit to Hong Kong. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.0/5

Leon G. Business - Confirmed reviews ALL

Like the location

Dear Leon, Thank you for your positive feedback regarding our gym facilities and location. We are pleased to hear that you enjoyed your stay with us. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Hassanen A. Solo - Confirmed reviews ALL

I don’t mind making my feedback public because I genuinely wish I could advise everyone: if you are planning to visit Hong Kong, there is no better convenience than staying at Novotel Hong Kong Citygate. The location made my trip so much easier. Being inside Citygate, very close to the MTR, and near the cable car saved me a lot of time and effort. As a traveler, I believe that saving time and effort is worth every penny you pay, and this hotel is definitely worth it. What made my experience even better was the whole team. Everyone was so friendly, welcoming, supportive, and understanding. What impressed me the most during my stay was the breathtaking view from my window. It was truly beautiful, and I honestly wish I could have stayed longer. Unfortunately, I had business to attend to, but I am already looking forward to my next visit. Thank you, Novotel Hong Kong Citygate, for making my stay such a pleasant and memorable experience. I will definitely come back next time!

Dear Hassanen, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location and team contributed to a smooth and enjoyable trip. Your appreciation of the breathtaking view is truly valued, and we look forward to welcoming you back for another memorable experience on your next visit. Best regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Sunghoon O. Families - Confirmed reviews ALL

connected to the MTR station through a bridge; perfect place to visit Disneyland (Only 2 MTR station away from Disneyland) and Airport (free shuttle bus to the airport every 20mins). willing to stay again when I visit HK next time

Dear Sunghoon, Thank you for your positive feedback regarding our location and convenient transportation options. We are delighted to know that you found our proximity to Disneyland and the airport beneficial. We look forward to welcoming you back on your next visit to Hong Kong. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Vicky L. Families - Confirmed reviews ALL

Our stay at the hotel was part of the surprise for my Granddaughter to visit Disney Land. The hotel’s location was ideal. All the staff that we had interacted with were all polite and friendly from the reception team, restaurant and even the drivers of the shuttle bus.

Dear Vicky, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location served your family's visit to Disneyland well and that our staff made a positive impression. We look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Leslie F. Couples - Confirmed reviews ALL

Arrived early after a long flight, only had to weight a few hours for our room, staff polite and helpful then late checkout to help with a late flight. Really appreciated this. Pickup and drop off service was easy and a helpful driver, made it all easy. Room was roomy with a great view and clean. Breakfast was ok. We will definitely stay again.

Dear Leslie, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that our staff provided you with polite and helpful service, and that you appreciated the convenience of our late checkout option. It is wonderful to know that you enjoyed the spaciousness and cleanliness of your room, as well as the view. We look forward to welcoming you back on your next visit. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Ronald P. J. Couples - Confirmed reviews ALL

Excellent stay at Novotel during the weekend. From check in to check out, everything was seamless. Also enjoyed the complimentary shuttle from and to the airport. Hotel was very near the outlet mall and another mall (Fu Tung). Also enjoyed the great prices at the Citygate outlet mall. Thank you to the wonderful staff. Will surely be back next year.

Dear Ronald P., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that your experience from check-in to check-out was seamless and that you enjoyed our complimentary shuttle service and proximity to the outlet malls. Your appreciation for our staff will be shared with the team, as it motivates us to maintain our high standards. We look forward to welcoming you back next year. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Gemmalou M. Families - Confirmed reviews ALL

Exceptional service and total comfort we will be back and stay with your hotel again! 😄

Dear Gemmalou, Thank you for your kind words regarding our service and your comfortable stay. We look forward to welcoming you back to Novotel Hong Kong Citygate. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Angelique J. R. Families - Confirmed reviews ALL

excellent

Dear Angelique J., Thank you for your kind words. We are delighted to hear that you had a perfect experience at our hotel. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Jason S. Families - Confirmed reviews ALL

We only had two nights here and wish we'd picked it for a longer stay in Hong Kong. The Tung Chung MTR is a little tricky to find at first, but once we knew where it was found it so convenient. The journey into central Hong Kong is not as long as we'd expected either after reading other reviews and it's, most definitely, the perfect location for access to Disneyland as well. Every staff member was really helpful and friendly and the rooms were comfortable (albeit sightly older and worn than we expected). We especially enjoyed the pool and breakfast buffet. The views are beautiful and the shuttle service to the airport was so easy and convenient. This hotel actually exceeded all our expectations and we'd definitely return if we travel to Hong Kkng in the futur.

Dear Jason, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, staff service, and amenities. Your feedback about the room condition has been noted, as we continually strive for improvements. It is wonderful to know that our shuttle service and the breakfast buffet contributed to your positive experience. We look forward to welcoming you back on your next visit to Hong Kong. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Maria R. L. D. E. Families - Confirmed reviews ALL

Great staff, from the shuttle to check in, everyone was very kind. would not hesitate to stay here again. I believe the one and only point for improvement would be the variety of food on offer in the breakfast buffet

Dear Maria R., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that our staff made a positive impression. Your feedback about the breakfast buffet variety is appreciated, and we will take it into consideration as we continuously strive to enhance our offerings. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Thet S. Families - Confirmed reviews ALL

I appreciate the friendliness and helpfulness of Leo, of the Front Desk.

Dear Thet, Thank you for your kind words regarding our location and our team member, Leo. We value your feedback and hope to welcome you back soon. Kind regards, Mark Baje Assistant Manager

Other web-users rate our hotel

  • 4,114 reviews 9.6/10 Location
  • 3,180 reviews 6.8/10 Room
  • 3,665 reviews 9/10 Service
  • 47 reviews 8.2/10 WiFi
  • 1,164 reviews 6.9/10 Cleanliness
  • 1,065 reviews 4.9/10 Vibe
  • 759 reviews 6.3/10 Breakfast
  • 63 reviews 8.5/10 Wellness Area

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