Novotel Hong Kong Citygate Hotel

Name: Novotel Hong Kong Citygate
Address: HONG KONG, Hong Kong SAR, China
Telephone: (+852)36028888
Rating: 4.5

4.5/5

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Novotel Hong Kong Citygate Hotel

Hotel that makes every moment matter

Novotel Citygate Team welcomes you to Hong Kong. Make use of our unique location and public transport connectivity to experience "Asia's World City".

Guillaume GALLAS, Hotel Manager

Novotel Citygate Hong Kong is only 5 minutes from Hong Kong International Airport with free shuttle service. With direct access to the Tung Chung MTR Station, it takes only 30 minutes to reach the city centre and HK Disneyland is only 2 stops away. The hotel is connected to Citygate Outlets shopping mall with over 80 international brands running year round discounts. The hotel is also close to Hong Kong's largest exhibition and events complex - AsiaWorld-Expo accessible by vehicle within 7 minutes.

Just a 5-minute stroll away is Ngong Ping Cable Car terminal, a 25-minute cable car journey to the Big Buddha and Wisdom Path. Public transport enables travellers to easily explore the nearby attractions, like Tai O Fishing Village and Discovery Bay. This contemporary, minimalist design hotel has 440 stylish rooms and suites with spectacular airport, sea and hill views. Facilities include 3 restaurants and a bar, 7 function rooms for up to 300 persons, an outdoor swimming pool and 24-hour gymnasium.

Hotel extras

Free airport shuttle from 6am to 11.40pm, every 20 minutes. T1 - Car Park area 1 - Bays 11-14
Large outdoor swimming pool (closed in Winter) and 24-Hour Fitness Centre
Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station
Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo
Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areasFree WIFI at the Lobby and Restaurants
- Wifi in your RoomWifi
- Wifi AccessWifi
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking (Paying)
- Public indoor parking (Paying)Carpark charge is HKD $60.00 first 2 hours then HKG $30.00 every hour.
- Valet parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Services for children
- Babysitting on request
- Outdoor playground for children
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
HONG KONG INTL
Languages spoken at the hotel
- Chinese Mandarin
- English
Reception open 24 hours a day
LATE CHECK-OUT UP TO 5PMPaying
Dry cleaning / Ironing
Currency exchange
Porter
Concierge

Outdoor unheated pool
Fitness centre
Services for children
- Babysitting on request
- Outdoor playground for children

Breakfast
3 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 00:00 - 24:00
- Opening hours : Week-end 00:00 - 24:00

9 meeting room(s)
Web Corner on a Mac
Copy/print service available

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road
Tung Chung

hong kong
hong kong sar, china

Tel: +85236028888

Fax: (+852)36028899

Contact email

Check-in from 14h00

Check out up to 12h00

TUNG CHUNG MTR STATION : Tung Chung Line Tung Chung MTR Station

By plane
HONG KONG INTL At 4km / 2.49 miles - Shuttle free
By boat
TUNG CHUNG FERRY At 0.4km / 0.25 miles

GPS :22.291456, 113.943207

Our accommodations

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms. Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

Rooms (6)
Suite (1)

Accessible room

Standard Room with 1 queen bed

Max. number of persons: 3
Area: From 28m²
Views: Mountain view, Airport view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Standard Room with twin beds

Max. number of persons: 3
Area: From 28m²
Views: Mountain view, Airport view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Superior Room with 1 queen bed

Max. number of persons: 3
Area: From 28m²
Views: Airport view, Mountain view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Superior Room with twin beds

Max. number of persons: 3
Area: From 28m²
Views: Mountain view, Airport view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Executive Premier Room with 1 queen bed

Max. number of persons: 3
Area: From 28m²
Views: Mountain view, Airport view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Executive Premier Room with twin beds

Max. number of persons: 3
Area: From 28m²
Views: Airport view, Mountain view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Executive Premier Suite 1 king bed

Max. number of persons: 3
Area: From 57m²
Views: Airport view, Mountain view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Our restaurants and bars

ESSENCE

Type of cuisine: International

Delicacies are prepared in the open kitchen with a variety of cooking stations. Our talented chefs will bring you the freshest taste of breakfast, lunch and dinner buffets or an a la carte menu blending all your Asian and Western favorites.

Lunch

06:00 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

06:00 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

OLEA

Type of cuisine: Mediterranean

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Lunch

12:00 - 14:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

MOCCATO

Type of cuisine: Cafe

Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

ANDANTE

Photo non contractuelle / Strictly non binding

The lobby bar offers entertainment with a large projector broadcasting live sports events. Andante offers Happy Hour from 5pm to 8pm.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 9
Maximum size: 370 m²
Maximum capacity: 300 people
Maximum banquet capacity: 276 people

Find out more

great stopover hotel in Hong Kong

engghee68 13/02/2020 TripAdvisor review

This is a very good stopover hotel when you are having a long layover in Hong Kong. It is not far from Hong Kong Airport and they provide you a free airport shuttle. The journey only takes not more than 10 minutes. It is super convenient. What I love about this Hotel over the other airport hotel is that it is located next to a shopping mall. So if you are tired of Hotel food and would like to have something different, you can just pop over and look at what it has to offered. The service is also friendly. The staff are very helpful. The only downside is that the hotel looks a bit dated. Other than that it is very clean and tidy. If I am ever having a stopover in Hong Kong, this would be the first hotel I would consider.

Dear engghee68 We very much appreciate your comments. It is our pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Well located for an overnight and flight out

Ev Couples - 10/02/2020 Confirmed reviews ALL

The shuttle bus worked well. It was easy to find based on directions the hotel sent ahead of time (much better than the old pick up location). Check-in was fast, our room was clean, and our bed comfortable. A shuttle back to the airport after a good night’s sleep made it a great in-transit stay.

Dear Ev It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Satisfied Stay

Steven Families - 10/02/2020 Confirmed reviews ALL

The property itself is chic and a 5-star standard one. The staffs are all friendly, sincere and helpful. We just spent one night at the hotel, trying to explore a little bit of the outlying Lantau island on which the hotel is located. To my surprise, the hotel prepared a whole set of Lantau bus timetables for the convenience of the in-house guests. As an AccorHotels Le Club Platinum member, my family enjoyed the Premier Lounge services very much. The hotel even offers Movenpick icecream and drought beer, rolls, cookies and fruits and throughout the opening hours in the lounge, it is definitely a nice touch! I would like to express my most sincere appreciation to all the staff working in the Premier Lounge, as well as the Assistant Manager who greeted me at my arrival. It was my first stay at the Novotel CityGate, but I definitely will come back again in the future! The hotel did a fantastic job. Congratulations!

Dear Steven It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Wm B. Solo - 09/02/2020 Confirmed reviews ALL

Clean room , friendly staff , nice location , close to the airport

Dear Wm B., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

short distance to the airport with free shuttle bus, very closed to a nice shopping place

Ning R. Solo - 07/02/2020 Confirmed reviews ALL

It's very nice hotel.

Dear Ning R., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Excellent Location

Atmaram S. Business - 07/02/2020 Confirmed reviews ALL

The staff were very kind and extremely helpful .

Dear ATMARAM S. We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Perfect location

Js Friends - 07/02/2020 Confirmed reviews ALL

Everything in one building

Dear JS We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Free shuttle from airport

Thomas Business - 06/02/2020 Confirmed reviews ALL

Easy to get to from the airport with a convenient free shuttle

Dear Thomas We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Well located

Judith V. Solo - 06/02/2020 Confirmed reviews ALL

The hotel is very convenient and the staff is amazing! The room was also very clean and the breakfast was super good!

Dear Judith Vazquez, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Will return

Ksg Couples - 06/02/2020 Confirmed reviews ALL

Practically located close to airport, but city still easily reached with mtr. Have stayed twice, first time in a larger room, this time in standard room. Upgrade would be worth it, but since staying only one night didn’t do it. Bathroom in smaller room not very private. Nice personnel, great to get to use shuttle to airport!

Dear KSG We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Excellent service and friendly staff

Anonymous Couples - 05/02/2020 Confirmed reviews ALL

Stayed for one night. Great location and friendly and helpful staff.

Dear Guest It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good environment

Ivy Solo - 04/02/2020 Confirmed reviews ALL

Hotel is very clean and beautiful

Dear Ivy, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Excellent stay

Moni Families - 04/02/2020 Confirmed reviews ALL

The check in was very smooth and front desk officers are very polite and helpful

Dear Moni, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Decent Experience

Anonymous Families - 04/02/2020 Confirmed reviews ALL

Nothing special but nothing much to fault

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good stay

Marita Solo - 03/02/2020 Confirmed reviews ALL

Good location and enjoyed the late Sunday check-out

Dear Marita We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Educational consultant

Eric Business - 03/02/2020 Confirmed reviews ALL

Upgraded to a better room. Early check-in provided. Courteous reception. Excellent facilities & location.

Dear Eric , It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Perfect

Anonymous Couples - 03/02/2020 Confirmed reviews ALL

I appreciate upgrading us. We had the nicest view

great stay

Anonymous Couples - 03/02/2020 Confirmed reviews ALL

staff very helpful

Poor processes

Randall C 03/02/2020 TripAdvisor review

This is the 4th time I have stayed at the Novotel Citygate in HK. Each time the process has failed. I book 2 interconnecting rooms and an extra rollaway bed for a family of 5 to overnight. Each time before the booking I am notified that we have interconnecting rooms and the rollaway for additional $. Each time we arrive the interconnecting rooms are not open and the bed is not in the room. This requires a call to housekeeping (this time at 3am) to get the doors unlocked and the bed made up. This is incredibility frustrating with a tired family. I can forgive this process error once or maybe twice but 4 times in a row clearly the process of booking vs the order to be fulfilled by housekeeping is not working. The rollaway beds are as hard as a rock also. We make do by using the extra pillows in the rooms to pad it out. I have also never received any welcome item as a Platinum guest which while not really required is something I do receive at other Accor hotels that I frequent.

Dear Randall C Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that we once again fail to delivery our promise; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have personally check and update all your personal profile in the system to stop the issue, and avoid the case happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Marilyn Couples - 02/02/2020 Confirmed reviews ALL

Team in exec lounge extremely helpful by providing info on how to find superglue to reattach a tooth whilst travelling. Unusual request but good response.

Dear Marilyn, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Our most recent 20 reviews

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