Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 2,127 reviews

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Novotel Hong Kong Citygate - Image 1
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51 Man Tung Road, Tung Chung, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Telephone
Fax +852 3602 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,127 reviews

TripAdvisor Rating  4.5/5  5,304 reviews

Certificate of excellence 2024

Good location

Customer review rating 3.5/5

Estee L. Friends - Confirmed reviews ALL

Overall satisfied with not much of expectation

Dear Mai Lai, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

Solid hotel, could improve the food

TripAdvisor rating 4.0/5

Dan L Solo travel - TripAdvisor review

Had a 2-nights weekend stay, was upgraded to a superior room, though not sure what the difference to a standard room is (might be a higher floor). Anyway, the room has a good view from the 19th floor (room 1935), over both the mountain, water and airport. I liked the room, also because the Aircon was excellent and manually adjustable from inside the room. The room felt airy due to no real separation to the bathroom, just glasses, which I liked very much. The bed was pleasantly comfy. The standard is 4-star in both room, gym and breakfast. Although I think there are room for improvement when it comes to the quality of the food both at breakfast and in the executive lounge. The ambience in the lounge was fine. They served wine and sparkling wine - but no spirits - with some food in the lounge between 5pm and 8.30pm, during the day there where something to eat as well, and free flow of Japanese beer, which was not bad. No breakfast served in the lounge, platinum members and above get breakfast in the restaurant at the lobby level, which is fine. Usually lounge breakfast have quite narrow spread anyway. The staff were friendly and helpful, both in the reception, lounge, housekeeping and gym.

Awesome Service

Customer review rating 5.0/5

Edwin Families - Confirmed reviews ALL

Great Service, Location.

Dear Edwin, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

Great location, friendly staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I would like to credit Mr Wong for being very helpful and friendly throughout my whole stay in Novotel.

Dear Priscilla, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

Great place to stay

Customer review rating 5.0/5

Sc Couples - Confirmed reviews ALL

The hotel is comfortable as in the bed is comfortable, and area is spacious and had a great birthday celebration

Dear Siew Chern, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

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Other web-users rate our hotel

  • 3,449 reviews 9.6/10 Location
  • 2,651 reviews 6.9/10 Room
  • 2,923 reviews 8.9/10 Service
  • 40 reviews 8.9/10 WiFi
  • 907 reviews 7.6/10 Cleanliness
  • 840 reviews 8.8/10 Value
  • 586 reviews 7.1/10 Breakfast
  • 169 reviews 8.4/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.