Novotel Hong Kong Citygate Hotel

Customer review rating 4.4/5 12,510 reviews

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Novotel Hong Kong Citygate
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+ 24 Services

Hotel extras

  • Free airport shuttle from 6am to 11.40pm, every 20 minutes. T1 - Car Park area 1 - Bays 11-14

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • HONG KONG INTL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Services for children
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road
Tung Chung
 hong kong
hong kong sar, china

Tel: +85236028888

Fax: (+852)36028899

Check-in from 14h00

Check out up to 12h00

  • TUNG CHUNG MTR STATION :  Tung Chung Line Tung Chung MTR Station

  • By plane

    HONG KONG INTL At 4km / 2.49 miles - Shuttle free

  • By boat

    TUNG CHUNG FERRY At 0.4km / 0.25 miles

GPS :22.291456, 113.943207

Our accommodation(s)

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms. Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

Standard Room with 1 queen bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Airport view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Room with twin beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Airport view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

ESSENCE

Type of cuisine: International

Delicacies are prepared in the open kitchen with a variety of cooking stations. Our talented chefs will bring you the freshest taste of breakfast, lunch and dinner buffets or an a la carte menu blending all your Asian and Western favorites.

Lunch

06:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLEA

Type of cuisine: Mediterranean

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCATO

Type of cuisine: Cafe

Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ANDANTE

Non contractual photo

The lobby bar offers entertainment with a large projector broadcasting live sports events. Andante offers Happy Hour from 5pm to 8pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 370

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 276 people

Find out more

Our guest reviews for
Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

12,510 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,081 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Nice location

Customer review rating 4.0/5

Betsy Families - 16/02/2021 Confirmed reviews ALL

the surrounding is very convenient, near the cable car station, and the hotel link to the shopping mall, quite alot restaurant nearby. Room is clean ans service is good. the food of the breakfast buffet was just warm and refilled slowly, hope to have an improvement on it

Dear Betsy, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good stay

Customer review rating 3.5/5

Miranda Couples - 16/02/2021 Confirmed reviews ALL

Good location, nice room, but all the food offer not up to stand taste

Dear miranda, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Nice service and friendly staff

Customer review rating 4.5/5

N Couples - 15/02/2021 Confirmed reviews ALL

Overall very satisfied with the service and environment. would be perfect if the choice of food in lunch buffet could include some dim sum and more hot plates.

Dear N We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Terrible service and lack of integrity

TripAdvisor rating 1.0/5

yau1234567 15/02/2021 TripAdvisor review

This is my worst experience. Different staff gave different information and they denied what they confirmed with affronted attitudes. I will not choose any Novotel hotels and renew the Accor Plus membership again in the future.

Dear yau1234567 Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Well located", "Good stay, close to airport

Customer review rating 5.0/5

W. S. M. Families - 10/02/2021 Confirmed reviews ALL

i had a great experience

Dear W. siu m., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Nice Getaway

Customer review rating 4.5/5

Emilee Couples - 10/02/2021 Confirmed reviews ALL

My friend and I had a nice stay at the Novotel. We purchased a staycation package in a very reasonable price. The receptionist did try her best to fulfil our special requests. Thank you! The CNY cuisine was fabulous although there weren't many choice of sashimi . We love all the fresh food and dining environment. About the hotel room, I would like to thanks for the housekeepers. Obviously, the ventilation filter had been cleaned thoroughly. The room is clean and comfy, especially the bed mattress is strong enough to support my weights. My friend and I did a crazy shopping at the nearby outlet shopping mall. The evening dish could be missed out in the whole package as the sushi rice and sashimi weren't fresh when it served. However, the overall impression is up to our expected level. I definitely will bring my family to join another package for another stay. Thank you!

Dear Emilee, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Nice hotel

Customer review rating 4.5/5

Twinky Couples - 09/02/2021 Confirmed reviews ALL

Nice stay with an outlet around.

Dear Twinky, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Ordinary service, well located.

Customer review rating 3.5/5

K. Couples - 07/02/2021 Confirmed reviews ALL

1. Very cheap and good room location. 2. On checking out, I was overcharged with HKD100. When I reflected it without any unpleasant reaction, no special response or eye contact and just silence by the staff until all corrected the transaction was done, the staffer had a very low voice with" sorry". 3. Better install 2 plugs by the bedside for cell phone charging. 4. Local news 83 not available for TV service. 5. No place to put clean clothes inside the bathroom.

Dear K., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Good stay

Customer review rating 4.5/5

Lai Y. Y. Families - 04/02/2021 Confirmed reviews ALL

Good price, good service and good location.

Dear Lai Yin Y., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Poor Facilities

Customer review rating 3.0/5

Anonymous Couples - 03/02/2021 Confirmed reviews ALL

The room is no usb plug. Then, I called the front desk to borrow an usb plug, the reply was no usb plug to be available. The toilet seat is very difficult to lift up. The TV resolution is not HD. The hotel treated us a cake, thanks but the cake was not being covered. The cake exposed to open air. I wondered to eat it or not when I came back the room. The breakfast is good.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager
Customer review rating 4.0/5

Anonymous Families - 03/02/2021 Confirmed reviews ALL

The hotel is well located in Citygate, Tung Chung. It is a good place to stay to explore the area. Tung Chung has a number of hiking trails and bus stops are located next to Citygate. At this time, the hotel is flexible in terms of check-in and check-out times. A suggestion would be to offer more variety of food in the buffet.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

員工服務很好,設施有待改善

Customer review rating 3.5/5

N. Friends - 30/01/2021 Confirmed reviews ALL

Warm Welcoming and greeting from frontdesk staff. I suggest that ,put a small sofa for sitting and the toilet is not work. Nice Shuttle bus transformation service for me to airport.

Dear N., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny N. Front Office Manager

Good

Customer review rating 4.0/5

C. L. M. Solo - 28/01/2021 Confirmed reviews ALL

Comfortable and clean

Dear C. Lok M., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good stay but big room for improvement in food

Customer review rating 3.0/5

W. Couples - 27/01/2021 Confirmed reviews ALL

Staffs are helpful but the sashimi set delivered to our room on first day may be not clean. We booked it for 8am and we finished right after it arrived our room. We then kept vomit and had runs in toilet continuously the next day and even the 3rd day we checked out. That was not a very pleasant staycation but thanks for the responsive service the housekeeping provided.

Dear W., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Price worthy

Customer review rating 4.0/5

Yan Couples - 25/01/2021 Confirmed reviews ALL

Everything is good thought the bed is too soft but just the personal feeling. Staff are nice, location is convenient. Buffet is fair but the seafood is not fresh enough

Dear YAN, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Convenience location

Customer review rating 3.0/5

Henry Families - 21/01/2021 Confirmed reviews ALL

Overall is ok, location is excellent. A bit disappointed on the room size. There was a ‘birthday cake’ which is only a tiny muffin size with a candle. It was put it the plate openly when we got in which I think under COVID-19 is very unhygienic.

Dear Henry, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Well located

Customer review rating 4.0/5

Anonymous Couples - 20/01/2021 Confirmed reviews ALL

Nice room, spacious. Friendly staff.

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Clean, good customer service and well located.

Customer review rating 4.0/5

Evq Families - 18/01/2021 Confirmed reviews ALL

Clean, good customer service and well located.

Dear Evq, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Nice Room and Warm Service

Customer review rating 3.5/5

Anonymous Friends - 16/01/2021 Confirmed reviews ALL

Kind service, nice food and very clean room

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Great Staycation which felt like some real time away !

Customer review rating 5.0/5

Joe Couples - 15/01/2021 Confirmed reviews ALL

This was our second stay at the property, we came back because of the amazing experience on our first stay. The hotel has an amazing view, the location is far enough away from our home to feel like a real getaway. The value for the price paid was fantastic when considering the early check-in, the late check-out, the buffet lunch, the in room dinner, the free drink and the breakfast buffet. Every staff member we encountered was welcoming and friendly with a smile. The room was clean, and surprisingly quiet. I suspect that the value of this stay was in part because of decreased demand due to the pandemic but I can say without hesitation that this property has significantly elevated my view of the Novatel brand to the point that I'd more favorably consider the brand and the chain overall on future personal and business trips. As for the location, there are so many things to do in Tung Chung, we enjoyed a hike up Senic Hill and to Tung Chung Battery as well as shopping at the attached outlet mall where we snagged some great deals. On our previous stay we enjoyed a trip up the cable car and a lunch journey to Tai O for amazing unique food. The duck, mushroom and fish maw promotion at Essence for our included buffet lunch was very well executed and tasty. For lunch the next day we dinned in the other restaurant Olea and found the semi-buffet to be very nice as well. Overall we expect that we will be back again, we are looking forward to exploring the ridgeline behind the hotel.

Dear Joe, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

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