Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 4,111 reviews

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51 Man Tung Road, Tung Chung, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Telephone
Fax +852 3602 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,111 reviews

TripAdvisor Rating  4.4/5  5,354 reviews

Certificate of excellence 2025

Excellent Stay, Unfortunate Concierge Experience

TripAdvisor rating 3.0/5

sunflowerjon TripAdvisor review

Our Christmas holiday stay was pleasant overall, but unfortunately it was marred on the afternoon of departure today due to a rude concierge interaction. When only two out of four pieces of luggage were brought out, the staff member responded curtly, saying he had “only a pair of hands and one body,” instead of offering a polite explanation. We did not rush or pressure him and understand that the festive period can be busy and short manning of staff, but a courteous response would have been appreciated. This single incident left an unfortunate final impression on an otherwise good stay. I would have happily given a 5-star rating if not for this service lapse.

Customer review rating 4.5/5

Eng B. L. Families - Confirmed reviews ALL

Changing the number of nights stays in the hotel was a breeze and accomodating to our request with a children along.

Customer review rating 5.0/5

John K. Families - Confirmed reviews ALL

Good Location, Accommodating and Kind staff, and discounted rate as member is worth it

Customer review rating 5.0/5

Yankun C. Solo - Confirmed reviews ALL

staff is polite and helpful

Customer review rating 2.5/5

Jammine S. Couples - Confirmed reviews ALL

Requested for late check out but not granted.

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Other web-users rate our hotel

  • 4,381 reviews 9.6/10 Location
  • 3,337 reviews 7.1/10 Room
  • 3,860 reviews 9/10 Service
  • 52 reviews 7.9/10 WiFi
  • 1,151 reviews 7.6/10 Cleanliness
  • 1,110 reviews 5.2/10 Vibe
  • 1,075 reviews 8.9/10 Value
  • 838 reviews 6.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.