Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 4,582 reviews

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Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • 免费接送机服务,每 20 分钟一趟(上午 6:00 至晚上 11:40)。

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,582 reviews

Customer review rating 4.5/5

Sze S. S. L. Business - Confirmed reviews ALL

Room is neat and tidy, short distance from Airport and complimentary airport shuttle, connected to MTR station and outlet mall

Dear Sze S., Thank you for your positive feedback regarding your recent stay. We are pleased that our location and amenities met your expectations. We look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Charry M. C. Solo - Confirmed reviews ALL

Great stay! Very convenient location—near the airport, MTR, and Citygate Outlets. Staff are friendly and helpful, and the room was clean and comfortable. The free airport shuttle is a big plus. Highly recommended, especially for travelers and short stays.

Dear Charry M., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our location, services, and staff to your satisfaction. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 3.5/5

Marvin L. Business - Confirmed reviews ALL

Room 1127, both toilet and shower doors unable to close fully.... resulting in water seepage.

Dear Marvin, Thank you for your feedback. I appreciate your comments regarding the room facilities and will take note of your experience for our maintenance team. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Anna N. Couples - Confirmed reviews ALL

I appreciate Novotel for providing water in small carton boxes instead of in plastic bottles. The location is great to explore Lantau Island. I enjoyed shopping and eating at CityGate. I’m thankful for the free luggage storage for several days while I spent a few days in Taiwan. The free shuttle service to the airport and back is a big plus. I will be back!

Dear Anna N., Thank you for sharing your positive feedback regarding your recent stay with us. We are pleased to hear that you appreciated our sustainable water packaging and enjoyed our convenient location. It is wonderful that our complimentary luggage storage and shuttle service enhanced your experience. We look forward to welcoming you back in the future! Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Chayaporn N. Couples - Confirmed reviews ALL

The hotel provides a free airport shuttle, which is very convenient. It is also connected to Citygate Outlets and close to the Ngong Ping 360 station, making it easy for shopping and sightseeing. The room is spacious and well-equipped with all the necessary amenities. The staff are friendly and provide good service. Overall, it is a great hotel for both convenience and comfort.

Dear Chayaporn, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our convenient location, complimentary airport shuttle, and the spaciousness of your room. Our team is committed to providing excellent service, and it is gratifying to know that you found it satisfactory. We look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Other web-users rate our hotel

  • 4,287 reviews 9.6/10 Location
  • 3,309 reviews 7/10 Room
  • 3,875 reviews 9/10 Service
  • 52 reviews 8.4/10 WiFi
  • 1,168 reviews 7.3/10 Cleanliness
  • 1,081 reviews 5/10 Vibe
  • 1,051 reviews 8.8/10 Value
  • 819 reviews 6.4/10 Breakfast

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