Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 4,707 reviews

Novotel Hong Kong Citygate - Image 1
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Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle service every 20 minutes (6:00 AM - 11:40 PM).

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,707 reviews

Customer review rating 5.0/5

Melizel A. Families - Confirmed reviews ALL

Thanks so much for the upgrade! Very much appreciated.

Dear Melizel, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our location and the room upgrade. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Jewel F. A. Families - Confirmed reviews ALL

We had a wonderful stay at Novotel Hong Kong Citygate. The location is incredibly convenient—directly connected to Citygate Outlets, close to the MTR, and just a few minutes from Hong Kong International Airport with a free shuttle service available. The rooms were clean, comfortable, and surprisingly quiet despite being near the airport. The staff were warm, professional, and always ready to assist with any request. What we appreciated most was how easy it was to get around Hong Kong while still enjoying a relaxing stay away from the busy city center. The nearby shopping, dining options, and access to attractions like Ngong Ping 360 made our trip even more enjoyable. Overall, this hotel offers excellent value, comfort, and convenience. We would definitely stay here again and highly recommend it to anyone visiting Hong Kong.

Dear Jewel F., Thank you for sharing your positive experience at Novotel Hong Kong Citygate. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room. It is gratifying to know our team's professionalism contributed to your enjoyable stay. We look forward to welcoming you back for another relaxing visit in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Aoi K. Solo - Confirmed reviews ALL

the staff was so kind and the room was well organized

Dear Aoi K., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff and room met your expectations. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Melven V. L. Couples - Confirmed reviews ALL

I appreciate very much with Jason (Night Duty Manager) for upgrading of our room due to my wife’s allergy to dust in the first room at 16 floor.Jason went beyond his duties to ensure we had a memorable 4 nights in your Hotel.We plan to visit Hong Kong soon and Novotel Citygate is the only hotel we’re staying.Thank you very much.

Dear Melven, Thank you for your kind words and recommendation. We are pleased to hear that you enjoyed your stay and that Jason was able to assist you with your room upgrade. Our team strives to provide exceptional service to all our guests, and it is rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit to Hong Kong. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Heart H. D. Families - Confirmed reviews ALL

Clean room they have free water

Dear Heart H., Thank you for your positive feedback regarding our location and room cleanliness. We are pleased to hear that you enjoyed the complimentary water during your stay. Kind regards, Mark Baje Assistant Manager

Other web-users rate our hotel

  • 4,244 reviews 9.6/10 Location
  • 3,288 reviews 7/10 Room
  • 3,801 reviews 9/10 Service
  • 49 reviews 8.2/10 WiFi
  • 1,170 reviews 7.1/10 Cleanliness
  • 1,075 reviews 5.1/10 Vibe
  • 794 reviews 6.6/10 Breakfast
  • 67 reviews 5.8/10 Bar

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