Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 4,631 reviews

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Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • 免费接送机服务,每 20 分钟一趟(上午 6:00 至晚上 11:40)。

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,631 reviews

Customer review rating 5.0/5

Henny R. Couples - Confirmed reviews ALL

Convenient location. Next to mall with many brands and eateries. Suite is big with nice view. Amenities well replenished and room cleaned daily. Friendly and helpful staff.

Dear Henny, Thank you for your kind words regarding your recent stay. We are delighted you enjoyed our location, spacious suite, and attentive service. Best regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Marcelo P. Couples - Confirmed reviews ALL

This is one of the best hotel I've ever been. The staff is amazing, respectful and very friendly. Of all the hotels I have been it's one of the best, if not the best in this regard.

Dear Marcelo, Thank you for your wonderful feedback. We are delighted to hear that our staff made a positive impression during your stay. Your kind words motivate us to continue providing outstanding service. We look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.0/5

Billy T. Couples - Confirmed reviews ALL

Excellent convenient location, spacious room! Overall, it was a pleasant two-night stay. I appreciate the warm service of Fea at the reception. Plus, a big 'Thank You' to Junko and the service team at the Executive Lounge – they were really friendly and welcoming, even when the lounge was busy and packed. I also enjoyed the breakfast buffet, but it was mainly the same items over two days. The multi-tasking omelette chef was really good! Overall, the hotel room did feel a little worn and shows its age, but we loved the space and he view of the mountain! Truth to tell, I enjoyed the stay very much and would love to stay here again (the energy of being in Tung Chung was electrifying!)

Dear Billy T., Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our convenient location, spacious accommodations, and the warm service provided by our team. Your feedback about the breakfast variety and room condition has been noted, as we continuously strive to enhance our guests' experiences. We look forward to welcoming you back for another enjoyable stay. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Atul G. Solo - Confirmed reviews ALL

Had a great stay at the hotel.. Everything was perfect..

Dear Atul, Thank you for your kind words. We are delighted to hear that you had an amazing experience during your stay with us. Kind regards, Mark Baje Assistant Manager

Customer review rating 3.0/5

Frank H. Couples - Confirmed reviews ALL

The hotel is conveniently located close to the airport. Our room was clean but the bathroom supplies were unacceptable. When my wife was taking a shower, she discovered the shampoo and bath gel bottles were completely empty. They did send someone to bring us the supplies but it was most unpleasant as my wife was cold while waiting in the shower. During checkout we communicated that to the front desk staff but they just said sorry and did not notice in their system for housekeeping to know.

Dear Frank, Thank you for your feedback regarding your recent stay. While I am pleased to hear that you found our location convenient and the room clean, I sincerely apologize for the inconvenience caused by the empty bathroom supplies. I appreciate your comments about our team’s response, and I will ensure this matter is addressed with the appropriate departments to enhance our service. Best regards, Mark Baje Assistant Manager

Other web-users rate our hotel

  • 4,285 reviews 9.6/10 Location
  • 3,322 reviews 7/10 Room
  • 3,883 reviews 9/10 Service
  • 48 reviews 8.4/10 WiFi
  • 1,174 reviews 7.2/10 Cleanliness
  • 1,084 reviews 5/10 Vibe
  • 812 reviews 6.4/10 Breakfast
  • 69 reviews 5.9/10 Bar

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