Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 4,219 reviews

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Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • 免费接送机服务,每 20 分钟一趟(上午 6:00 至晚上 11:40)。

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,219 reviews

TripAdvisor Rating  4.4/5  5,357 reviews

Certificate of excellence 2025

Family trip HK 2025

TripAdvisor rating 5.0/5

GianPalad TripAdvisor review

Had a really comfortable stay at Novotel Citygate. The room was clean, spacious, and quiet, perfect for relaxing. The staff were friendly and helpful, and the location is super convenient with easy access to the airport via free shuttle and public transport. Love that it’s directly connected to Citygate Outlets. Would definitely stay there again!

Customer review rating 4.5/5

Eunice B. Families - Confirmed reviews ALL

The staff is very helpful. The place is perfect for us, good food, the hotel is clean, and good location.

Dear Eunice, Thank you for your kind words about our service, cleanliness, and location. We are delighted to hear that you enjoyed your stay. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Wendy V. Families - Confirmed reviews ALL

comfortable stay. good breakfast.

Dear Wendy, Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay and found our location and breakfast satisfactory. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Lee A. H. H. Families - Confirmed reviews ALL

Staff accommodated our needs very well, as we arrived in early hours of the morning and were very tired. Added a free single bed to fit our children more comfortably. Also have later check out. We were very satisfied with our stay.

Dear Lee A. H., Thank you for your kind words regarding your recent stay with us. We are pleased to know that our location, accommodations, and attentive staff contributed positively to your experience. It is our aim to provide comfort and satisfaction to our guests. We look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Saula C. A. Families - Confirmed reviews ALL

It was a good stay, this time I came with my family. We occupied 4 rooms and availed the 1rm, 50% off the next room when I booked via Accor App. We got free shuttle ride from HK airport to hotel and back during our return. Staffs are very accommodating, specially the staff in the breakfast. My children would usually go to breakfast early without me and my husband--they are well welcomed and get a table for all 5 of us so that when we join them later, we can sit in one table. I requested a packed breakfast on our last day cause the flight was early, they prepared enough brkfast for all 5 of us.

Dear Saula C., Thank you for your positive feedback regarding your recent stay with us. We are delighted that you and your family enjoyed our convenient location and the benefits of the Accor App promotion. It is wonderful to hear that our staff provided exceptional service, especially during breakfast. We appreciate your kind words and look forward to welcoming you and your family back in the future. Kind regards, Mark Baje Assistant Manager

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Other web-users rate our hotel

  • 4,340 reviews 9.6/10 Location
  • 3,337 reviews 7/10 Room
  • 3,868 reviews 9/10 Service
  • 51 reviews 8.3/10 WiFi
  • 1,151 reviews 7.5/10 Cleanliness
  • 1,104 reviews 5.1/10 Vibe
  • 836 reviews 6.5/10 Breakfast
  • 27 reviews 10/10 Sustainability

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