Novotel Hong Kong Citygate Hotel

Customer review rating 4.5/5 11,711 reviews
Novotel Hong Kong Citygate
See on a map
+ 24 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Free airport shuttle from 6am to 11.40pm, every 20 minutes. T1 - Car Park area 1 - Bays 11-14

  • Large outdoor swimming pool (closed in Winter) and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • HONG KONG INTL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road
Tung Chung

hong kong
hong kong sar, china

Tel: +85236028888

Fax: (+852)36028899

Contact email

Check-in from 14h00

Check out up to 12h00

  • TUNG CHUNG MTR STATION :   Tung Chung Line Tung Chung MTR Station

  • By plane

    HONG KONG INTL At 4km / 2.49 miles - Shuttle free

  • By boat

    TUNG CHUNG FERRY At 0.4km / 0.25 miles

GPS :22.291456, 113.943207

Our accommodations

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms. Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

Accessible room

Standard Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 28
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: Airport view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 28
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Room with twin beds

  • Max. number of persons: 3
  • Area: From 28
  • Views: Airport view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Suite 1 king bed

  • Max. number of persons: 3
  • Area: From 57
  • Views: Airport view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

ESSENCE

Type of cuisine: International

Delicacies are prepared in the open kitchen with a variety of cooking stations. Our talented chefs will bring you the freshest taste of breakfast, lunch and dinner buffets or an a la carte menu blending all your Asian and Western favorites.

Lunch

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLEA

Type of cuisine: Mediterranean

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCATO

Type of cuisine: Cafe

Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ANDANTE

Photo non contractuelle / Strictly non binding

The lobby bar offers entertainment with a large projector broadcasting live sports events. Andante offers Happy Hour from 5pm to 8pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 370

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 276 people

Find out more

Our guest reviews for
Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

11,711 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,040 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

great stopover hotel in Hong Kong

TripAdvisor rating 4.5/5

engghee68 13/02/2020 TripAdvisor review

This is a very good stopover hotel when you are having a long layover in Hong Kong. It is not far from Hong Kong Airport and they provide you a free airport shuttle. The journey only takes not more than 10 minutes. It is super convenient. What I love about this Hotel over the other airport hotel is that it is located next to a shopping mall. So if you are tired of Hotel food and would like to have something different, you can just pop over and look at what it has to offered. The service is also friendly. The staff are very helpful. The only downside is that the hotel looks a bit dated. Other than that it is very clean and tidy. If I am ever having a stopover in Hong Kong, this would be the first hotel I would consider.

Dear engghee68 We very much appreciate your comments. It is our pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Well located for an overnight and flight out

Customer review rating 4.5/5

Ev Couples - 10/02/2020 Confirmed reviews ALL

The shuttle bus worked well. It was easy to find based on directions the hotel sent ahead of time (much better than the old pick up location). Check-in was fast, our room was clean, and our bed comfortable. A shuttle back to the airport after a good night’s sleep made it a great in-transit stay.

Dear Ev It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Satisfied Stay

Customer review rating 4.5/5

Steven Families - 10/02/2020 Confirmed reviews ALL

The property itself is chic and a 5-star standard one. The staffs are all friendly, sincere and helpful. We just spent one night at the hotel, trying to explore a little bit of the outlying Lantau island on which the hotel is located. To my surprise, the hotel prepared a whole set of Lantau bus timetables for the convenience of the in-house guests. As an AccorHotels Le Club Platinum member, my family enjoyed the Premier Lounge services very much. The hotel even offers Movenpick icecream and drought beer, rolls, cookies and fruits and throughout the opening hours in the lounge, it is definitely a nice touch! I would like to express my most sincere appreciation to all the staff working in the Premier Lounge, as well as the Assistant Manager who greeted me at my arrival. It was my first stay at the Novotel CityGate, but I definitely will come back again in the future! The hotel did a fantastic job. Congratulations!

Dear Steven It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
Customer review rating 4.5/5

Wm B. Solo - 09/02/2020 Confirmed reviews ALL

Clean room , friendly staff , nice location , close to the airport

Dear Wm B., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

short distance to the airport with free shuttle bus, very closed to a nice shopping place

Customer review rating 4.5/5

Ning R. Solo - 07/02/2020 Confirmed reviews ALL

It's very nice hotel.

Dear Ning R., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Excellent Location

Customer review rating 4.5/5

Atmaram S. Business - 07/02/2020 Confirmed reviews ALL

The staff were very kind and extremely helpful .

Dear ATMARAM S. We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Perfect location

Customer review rating 4.5/5

Js Friends - 07/02/2020 Confirmed reviews ALL

Everything in one building

Dear JS We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Free shuttle from airport

Customer review rating 4.5/5

Thomas Business - 06/02/2020 Confirmed reviews ALL

Easy to get to from the airport with a convenient free shuttle

Dear Thomas We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Well located

Customer review rating 4.5/5

Judith V. Solo - 06/02/2020 Confirmed reviews ALL

The hotel is very convenient and the staff is amazing! The room was also very clean and the breakfast was super good!

Dear Judith Vazquez, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Will return

Customer review rating 4.5/5

Ksg Couples - 06/02/2020 Confirmed reviews ALL

Practically located close to airport, but city still easily reached with mtr. Have stayed twice, first time in a larger room, this time in standard room. Upgrade would be worth it, but since staying only one night didn’t do it. Bathroom in smaller room not very private. Nice personnel, great to get to use shuttle to airport!

Dear KSG We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Excellent service and friendly staff

Customer review rating 4.5/5

Anonymous Couples - 05/02/2020 Confirmed reviews ALL

Stayed for one night. Great location and friendly and helpful staff.

Dear Guest It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good environment

Customer review rating 4.5/5

Ivy Solo - 04/02/2020 Confirmed reviews ALL

Hotel is very clean and beautiful

Dear Ivy, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Excellent stay

Customer review rating 4.5/5

Moni Families - 04/02/2020 Confirmed reviews ALL

The check in was very smooth and front desk officers are very polite and helpful

Dear Moni, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Decent Experience

Customer review rating 4.5/5

Anonymous Families - 04/02/2020 Confirmed reviews ALL

Nothing special but nothing much to fault

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good stay

Customer review rating 4.5/5

Marita Solo - 03/02/2020 Confirmed reviews ALL

Good location and enjoyed the late Sunday check-out

Dear Marita We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Educational consultant

Customer review rating 4.5/5

Eric Business - 03/02/2020 Confirmed reviews ALL

Upgraded to a better room. Early check-in provided. Courteous reception. Excellent facilities & location.

Dear Eric , It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Perfect

Customer review rating 4.5/5

Anonymous Couples - 03/02/2020 Confirmed reviews ALL

I appreciate upgrading us. We had the nicest view

Dear Guest It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

great stay

Customer review rating 4.5/5

Anonymous Couples - 03/02/2020 Confirmed reviews ALL

staff very helpful

Dear Guest It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Poor processes

TripAdvisor rating 4.5/5

Randall C 03/02/2020 TripAdvisor review

This is the 4th time I have stayed at the Novotel Citygate in HK. Each time the process has failed. I book 2 interconnecting rooms and an extra rollaway bed for a family of 5 to overnight. Each time before the booking I am notified that we have interconnecting rooms and the rollaway for additional $. Each time we arrive the interconnecting rooms are not open and the bed is not in the room. This requires a call to housekeeping (this time at 3am) to get the doors unlocked and the bed made up. This is incredibility frustrating with a tired family. I can forgive this process error once or maybe twice but 4 times in a row clearly the process of booking vs the order to be fulfilled by housekeeping is not working. The rollaway beds are as hard as a rock also. We make do by using the extra pillows in the rooms to pad it out. I have also never received any welcome item as a Platinum guest which while not really required is something I do receive at other Accor hotels that I frequent.

Dear Randall C Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that we once again fail to delivery our promise; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have personally check and update all your personal profile in the system to stop the issue, and avoid the case happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager
Customer review rating 4.5/5

Marilyn Couples - 02/02/2020 Confirmed reviews ALL

Team in exec lounge extremely helpful by providing info on how to find superglue to reattach a tooth whilst travelling. Unusual request but good response.

Dear Marilyn, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in hong kong