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Novotel Hong Kong Citygate Hotel

TripAdvisor rating 4.5/5 4,987 reviews
Novotel Hong Kong Citygate
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Hotel extras

  • Free airport shuttle from 6am to 11.40pm, every 20 minutes. T1 - Car Park area 1 - Bays 11-14

  • Large outdoor swimming pool (closed in Winter) and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • HONG KONG INTL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road
Tung Chung

hong kong
hong kong sar, china

Tel: +85236028888

Fax: (+852)36028899

Contact email

Check-in from 14h00

Check out up to 12h00

  • TUNG CHUNG MTR STATION :   Tung Chung Line Tung Chung MTR Station

  • By plane

    HONG KONG INTL At 4km / 2.49 miles - Shuttle free

  • By boat

    TUNG CHUNG FERRY At 0.4km / 0.25 miles

GPS :22.291456, 113.943207

Our accommodations

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms. Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

Standard Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Room with twin beds

  • Max. number of persons: 3
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Suite 1 king bed

  • Max. number of persons: 3
  • Area: From 57m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

ESSENCE

Type of cuisine: International

Delicacies are prepared in the open kitchen with a variety of cooking stations. Our talented chefs will bring you the freshest taste of breakfast, lunch and dinner buffets or an a la carte menu blending all your Asian and Western favorites.

Lunch

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLEA

Type of cuisine: Mediterranean

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCATO

Type of cuisine: Cafe

Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ANDANTE

Photo non contractuelle / Strictly non binding

The lobby bar offers entertainment with a large projector broadcasting live sports events. Andante offers Happy Hour from 5pm to 8pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 370 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 276 people

Find out more

Our guest reviews for
Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

11,347 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,987 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Novotel Citygate Hong Kong

TripAdvisor rating 4.5/5

Iluvmangopapayaya Couples - 06/12/2019 TripAdvisor review

Always enjoyed staying there. Very quiet location and away from the hustle and bustle of Hong Kong city centre or other tourist areas. However, public transit is conveniently nearby. They want me to put in 200 words, so these are fillers.

Dear lluvmangopapayaya We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Johnny Ng Front Office Manager

fabulous!

Customer review rating 4.5/5

Anonymous Business - 03/12/2019 Confirmed reviews ALL

I received a very early check in after an overnight flight which was most appreciated!

Dear Guest It is always a pleasure to learn that you have enjoy your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Enjoyed the stay very much

Customer review rating 4.5/5

Anonymous Couples - 03/12/2019 Confirmed reviews ALL

Sound proof, clean & tidy. Bed is just right with comfortable pillows. Efficient check in & check out.

Dear Gust It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Great room, excellent garden!

Customer review rating 4.5/5

Tyler Couples - 03/12/2019 Confirmed reviews ALL

Really nice spot to stay for a 30 hour stopover, nice shopping in the connected building and easy commute to Kowloon and HK Island.

Dear Tyler We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

We were made very welcome and comfortable by all the staff we met, with a friendly vibe throughout.

Customer review rating 4.5/5

Tom L. Couples - 03/12/2019 Confirmed reviews ALL

As our flights were at odd times, the free shuttle and late check out fitted perfectly with our needs. For a busy hotel we found the staff to be calm and friendly, always willing to help. We were lucky enough to be upgraded, and the facilities just got better. The lounge access was superb, made memorable by the staff. Cannot think of any improvement from the free shuttle to hotel to the free shuttle back.

Dear Tom l., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Generally good but

Customer review rating 4.5/5

Dan Business - 03/12/2019 Confirmed reviews ALL

I was a little bit disappointed. Doing business in Hong Kong required me also to do some work, but the hotel wasn't able to give a room with little desk. Also the Wifi connectivity was quite buggy.

Dear Dan Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have updated your comment in your personal profile and we can make a correct adjustment for your future visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

very comfortable due to short distance to airport

Customer review rating 4.5/5

Joe Business - 02/12/2019 Confirmed reviews ALL

everything fine

Dear Joe, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Very nice stay

Customer review rating 4.5/5

M. N. Business - 02/12/2019 Confirmed reviews ALL

My room was comfortable and clean. The staff were very nice and helpful.

Dear M N., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Bad front desk check in experience

Customer review rating 4.5/5

James Families - 02/12/2019 Confirmed reviews ALL

The front desk staffs assisting with the check in is unfriendly and has a condescending attitude. Response to my questions were answered impatiently and not willing to help. its a pity that it leave a bad taste for my stay.

Dear James, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have taking the appropriate measures to address the problem to the concern staff and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Very nice staff but hotel is a bit outdated

Customer review rating 4.5/5

Rianna Families - 02/12/2019 Confirmed reviews ALL

The wood screen of the shower should not be outside the bathroom. This is very strange. The place needs renovation. Carpet feels dirty. Maybe change to wood floor better. Friendly staff.

Dear Rianna, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Convenient airport hotel

Customer review rating 4.5/5

J.p. M. Business - 02/12/2019 Confirmed reviews ALL

Very close to airport and easy for stay-over. Well equipped fitness center and nice pool. Very friendly front desk!

Dear J P M., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Very pleasant

Customer review rating 4.5/5

Margaret Couples - 02/12/2019 Confirmed reviews ALL

Friendly staff, clean and comfortable environment, nice food with a good choice of restaurants.

Dear Margaret It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Fine, except room very cold upon entrance, portable heater helped.

Customer review rating 4.5/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

Quick and fine, except room temperature. A bit pricey.

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that our room did not provide you a comfortable expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Bad front desk staff

TripAdvisor rating 4.5/5

James T Family - 01/12/2019 TripAdvisor review

The front desk staff assisting with the check in was pretty bad. Unfriendly and unclear with her explanation. Condescending in her response and not helpful at all. The hotel location is good but what the experience from her leaves a bad taste to a potentially positive stay. its a pity things turn out like that.

Dear James T, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your arrival experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have taking the appropriate measures to address the problem to the concern staff and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Helpful and friendly staff.

Customer review rating 4.5/5

Tammy Y. Families - 30/11/2019 Confirmed reviews ALL

Checking in was a breeze, love the lounge at the Executive Lounge. Benny is friendly and makes us laugh.

Dear Tammy Y. It is always a pleasure to receive positive feedback. I will share your comments with Benny and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Excellent

Customer review rating 4.5/5

T. Y. T. Couples - 30/11/2019 Confirmed reviews ALL

It is always a pleasure to stay at Novotel Citigate Hotel in Hong Kong. We are most satisfied with its location, free airport shuttle, and restaurants.

Dear T Y T., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Great business traveler stay, comfy beds, clean rooms with gorgeous views, lovely staff.

Customer review rating 4.5/5

Anonymous Business - 29/11/2019 Confirmed reviews ALL

Really nice. I have now made you my primary location to stay at when I'm in HK.

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

the Concierge worker is very Wellcome and helpful.

Customer review rating 4.5/5

Budi K. Families - 29/11/2019 Confirmed reviews ALL

love the hospitality for being very nice to us. I remember the name Natalie, she is very kind even though we have so many questions and requests and she is very helpful for us.

Dear BUDI K. It is always a pleasure to receive positive feedback. I will share your comments with Natalie and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Price was based on location but rooms need updating.

Customer review rating 4.5/5

Abc Families - 29/11/2019 Confirmed reviews ALL

The location near the airport and Cable Car was incredible. The shuttle service was appreciated. But the rooms did not match the price and need updating. The check-in was incredibly efficient but quite impersonal. A little more warmth would go a long way to help guests feel like guests instead of customers. I would not stay again unless the protest situation made travel to and from the airport uncertain again.

Dear abc Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

convenient and comfortable

Customer review rating 4.5/5

Justin D. Business - 29/11/2019 Confirmed reviews ALL

suited my needs for this trip to stay close to the airport

Dear Justin D., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
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