Novotel Hong Kong Citygate

Novotel Hong Kong Citygate

Customer review rating (ALL Rating) 4.2/5 1,349 reviews

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Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

Telephone +852 3602 8888

Fax +852 3602 8899

  • TUNG CHUNG MTR STATION:  Tung Chung Line Tung Chung MTR Station

  • By plane

    HONG KONG INTL At 4km / 2 miles - Shuttle free

  • By boat

    TUNG CHUNG FERRY At 0km / 0 miles

  • By train

    TUNG CHUNG MTR At 0km / 0 miles

GPS:22.291456, 113.943207

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms. Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,349 reviews

TripAdvisor Rating  4.5/5  5,234 reviews

Relaxing atmosphere very clean and close to restaurants plus shopping.

Customer review rating 5.0/5

Mario A. C. Couples - Confirmed reviews ALL

Good mountain view aided by floor to ceiling windows. The bathroom is a great plus, jacuzzi bathtub spacious shower and wildly spaced wash basins. Relaxing layout of the suite. I would like to express my deepest thanks to your reception staff namely Catherine and Maria for their help and swift expertise.

Dear Mario Augusto C., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. Also, I want to genuinely thank you for the appreciation to our colleagues who assisted you during your stay. It is always a pleasure to receive a positive feedback & I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

great stay, fantastic check in experience

Customer review rating 4.5/5

Alfred Couples - Confirmed reviews ALL

Queenie was extremely personable at check in. The upgraded room was excellent and certainly wasn't expected. Lunch at Essence - food quality met expectations for its price point. Service was fairly efficient but certain staff were hesitant to serve our table as I spoke english (my assumption only) and had to look for other colleagues to come by our table each time. However, it didn't affect the overall experience.

Dear alfred, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with Queenie and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office

Good Stay

Customer review rating 4.5/5

H. C. F. Couples - Confirmed reviews ALL

Service Good. Clean n tidy. Staffs handĺed problems quick n polite.

Dear Chun F. H., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Great Service and beautiful lounge !

Customer review rating 5.0/5

M. Y. Friends - Confirmed reviews ALL

This is the first time to Novotel Citygate and i can enjoy the lounge benefit as the member. we can check in at the lounge and Maria and the team is very good service. The lounge is very clean and beautiful. And also the view is good as well. We can enjoy some snack and coffee during the lounge time :) i will come back again for sure

Dear Y. M., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Perfect

Customer review rating 4.5/5

Anne Solo - Confirmed reviews ALL

Novotel Citygate never lets you down !

Dear Anne L., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

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