Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 4,731 reviews

Novotel Hong Kong Citygate - Image 1
Novotel Hong Kong Citygate - Image 2
Novotel Hong Kong Citygate - Image 3
Novotel Hong Kong Citygate - Image 4

Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle service every 20 minutes (6:00 AM - 11:40 PM).

  • Meeting facilities with natural daylight

Our accommodation(s)

Book this hotel
Room 1

Our Standard Rooms with 2 Single beds offer expansive sea and mountain views and feature a separate bathroom with bathtub.

  • Views:

    Airport view or Mountain view or Pool side

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 28 m² / 301 sq ft
  • Bedding 2 x Single bed(s)
  • Views: Airport view or Mountain view or Pool side

Our Superior Rooms with 1 Queen bed offer expansive sea and mountain views and feature a unique opaque open bathroom with rain shower.

  • Views:

    Airport view or Mountain view or Pool side

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

Our Superior Rooms with 2 Single beds offer expansive sea and mountain views and feature a separate bathroom with bathtub.

  • Views:

    Airport view or Mountain view or Pool side

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

Embark on a galactic getaway in the outer space theme room to make a memorable stay. Little guests can enjoy the theme room with kids amenities, a complimentary space balloon with dolls. Connecting rooms feature a unique opaque open bathroom.

Max. number of persons
4
Area
From 56 m² / 602 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Enjoy an expansive sea and mountain view from the highest floors of the hotel.

  • Views:

    Airport view or Mountain view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

TWAEF: Enjoy an expansive sea and mountain view from the highest floors of the hotel.

  • Views:

    Airport view or Mountain view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

Large, well-designed, non-smoking studio-style suite offers expansive view of sea and mountain from the highest floors of the hotel.

  • Views:

    Airport view or Mountain view

Max. number of persons
3
Area
From 57 m² / 613 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • HKG
  • HONG KONG INTL

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 440 rooms
  • 2 rooms for people with reduced mobility
  • 122 connecting rooms
  • 440 non-smoking rooms
  • 23 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Entertainment

  • Pool Table

Lounge

  • Executive Lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express
  • Buffet Additional charge
  • Room service Additional charge

Business

9 Meeting rooms

Family

Services for children

  • Outdoor playground for children
  • Green area

Well-being

swimming pool

  • Outside
  • On site

In Balance

  • On site
  • On site
  • Indoor parking
  • Private
  • 20 parking spaces
  • Parking pricing: 28.38 € 250 HKD Per day

Services & equipment

  • Valet parking

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.

The lobby bar offers entertainment with a large projector broadcasting live sports events. Andante offers Happy Hour from 5pm to 8pm.

To start the day with a good feeling, Novotel Citygate offers a generous breakfast with a selection of local and international products.

With In Balance by Novotel, maintain your equilibrium and stay in shape. Recharge your energy using our free training equipment: cardio, weight training, stretching and more.

Surrounded by luscious gardens and cascading waterfalls, we can offer you a dream wedding with a difference. Whether it is a sophisticated celebration or an intimate gathering, our professional team will ensure your wedding to be a memorable one.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,731 reviews

Customer review rating 5.0/5

Alison L. Solo - Confirmed reviews ALL

Dear Alison, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location and amenities exceeded your expectations, making your layover more enjoyable. We look forward to welcoming you back on your next visit to Hong Kong. Best regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Hilary G. Couples - Confirmed reviews ALL

Dear Hilary, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and amenities, especially the breakfast and shuttle service. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Thitima A. Families - Confirmed reviews ALL

Dear Thitima, Thank you for your kind words regarding our staff and the comfort of your stay. We appreciate your feedback and hope to welcome you back soon. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Maruja C. Families - Confirmed reviews ALL

Dear Maruja, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you and your father enjoyed your time at Novotel Hong Kong Citygate and appreciated the friendliness of our staff. Your recommendation means a lot to us. We look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Estrella H. Families - Confirmed reviews ALL

Dear Estrella, Thank you for your positive feedback. We are delighted to hear you enjoyed your stay and appreciated our convenient location as well as our friendly staff. It is wonderful that you received an upgrade on your first visit. We look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Dear Alison, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location and amenities exceeded your expectations, making your layover more enjoyable. We look forward to welcoming you back on your next visit to Hong Kong. Best regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Hilary G. Couples - Confirmed reviews ALL

Great for a one night stay if you need to be near the airport. Large, spacious room. Good breakfast. Shuttle bus....all make for a good airport hotel

Dear Hilary, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and amenities, especially the breakfast and shuttle service. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Thitima A. Families - Confirmed reviews ALL

well located, with comfortable stay and the staff is very caring and attentive

Dear Thitima, Thank you for your kind words regarding our staff and the comfort of your stay. We appreciate your feedback and hope to welcome you back soon. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Maruja C. Families - Confirmed reviews ALL

My father and I had a great stay, staff are friendly, ahout out to Grima which is very accommodating and helpful. And also to Julie, who assist us on our last day during breakfast. For me, location is great for my chosen hk itinerary and will surely recommend Novotel. 😊

Dear Maruja, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you and your father enjoyed your time at Novotel Hong Kong Citygate and appreciated the friendliness of our staff. Your recommendation means a lot to us. We look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Estrella H. Families - Confirmed reviews ALL

had a pleasant stay at this hotel the staff are very friendly and accommodating even got our room upgraded as it’s our first stay here 😊

Dear Estrella, Thank you for your positive feedback. We are delighted to hear you enjoyed your stay and appreciated our convenient location as well as our friendly staff. It is wonderful that you received an upgrade on your first visit. We look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Aleksei K. Business - Confirmed reviews ALL

Good

Dear Aleksei, Thank you for your positive feedback. We are pleased to know that you enjoyed your stay with us. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Jasmine H. I. Families - Confirmed reviews ALL

The place is amazing, the facilities are clean and well kept, the location is a plus because it’s connected to citygate outlets. Shoutout to “QUEEN” at the front desk for making our stay comfortable!

Dear Jasmine H., Thank you for your kind words regarding our facilities and location. We are pleased to hear that you enjoyed your stay and appreciate your recognition of our staff member. We look forward to welcoming you back. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Antonio G. S. Solo - Confirmed reviews ALL

Great location. Perfect to visit the area around the city. 20 mins from Disney parks.

Dear Antonio G., Thank you for your kind words regarding our location. We are delighted to hear that you found it convenient for exploring the area and visiting nearby attractions. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Farisha A. Business - Confirmed reviews ALL

Very nice and. Comfortable. Staff were very understanding and accommodative

Dear Farisha, Thank you for your kind words regarding our location, comfort, and staff service. We appreciate your feedback and hope to welcome you back soon. Kind regards, Mark Baje Assistant Manager

Customer review rating 3.5/5

Kenny T. Couples - Confirmed reviews ALL

Excellent service from staff. Our check-in person (Grima?) gave us an upgrade to a higher floor with view, much appreciated. Other service folks such as the room Stewart were also great. The only thing I would say were a negative was the room condition. It was clean, no problem there. But it was old, had a musky smell, and the washroom design was awkward. NO PRIVACY at all. For a married couple that might not be a problem. But two single persons sharing would find the lack of privacy unacceptable. For us, we would come back if the price was right. The location next to the mall, mtr, and the airport shuttle are factors that would bring us back.

Customer review rating 4.5/5

Maricel A. Families - Confirmed reviews ALL

Customer service is good, good location and comfortable stay. Clean and very safe

Dear Maricel, Thank you for your kind words regarding our customer service, location, and cleanliness. We are delighted to hear that you had a comfortable stay. Kind regards, Mark Baje Assistant Manager

Customer review rating 3.5/5

Hsing J. C. Business - Confirmed reviews ALL

Pros: - Comfortable bed - Decent view - Easily accessible to Citygate outlet - Free shuttle bus to Airport (great for a night or two before heading to airport) Cons: Bed bugs bite

Dear Hsing J., Thank you for sharing your feedback. We are pleased to hear that you enjoyed the comfortable bed, the view, our convenient connection to Citygate Outlets, and the complimentary airport shuttle service. However, we are deeply concerned to learn about your report of bug bites. Please accept our sincere apologies for the distress and discomfort this may have caused. The health, safety, and comfort of our guests are our highest priorities, and we take such matters extremely seriously. Our housekeeping and pest control teams have been informed and will conduct a thorough inspection and take any necessary corrective actions. We appreciate you bringing this issue to our attention and hope to have the opportunity to restore your confidence in us during a future stay. Sincerely, Mark Baje Assistant Manager

Customer review rating 5.0/5

Tim H. Families - Confirmed reviews ALL

Grima who helped us on many occasions always had a smile on her face and made our family feel at home. Amazing location steps away from citygate outlet mall and train station for Disney and a few minutes from the airport.

Dear Tim, Thank you for your kind words regarding our customer service and the convenient location of our hotel. We are delighted to hear that Grima contributed to your family's enjoyable stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 2.5/5

Samantha R. M. Business - Confirmed reviews ALL

Hotel location is perfect. Rooms are rundown. Front desk staff are best.

Dear Samantha, Thank you for your feedback. We are thankful your comments on our location and staff. We appreciate your comments in regards to the room condition. Rest assured this issue is raised to the concerned Departments for further follow up and maintenance. Thank you once again for taking the time to reach out to us and we hope you allow us the opportunity to serve you better on your next visit to Hong Kong. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Reymark T. Families - Confirmed reviews ALL

We had a wonderful experience at the hotel. The room was clean and comfortable, the staff were friendly and helpful, and the overall atmosphere was welcoming. Everything was well organized, and we truly enjoyed our stay. We would definitely consider coming back again!

Dear Reymark, Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our rooms clean and comfortable, and that our staff contributed positively to your experience. Your feedback is truly appreciated, and we look forward to welcoming you back in the future. Best regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Kei P. G. W. Families - Confirmed reviews ALL

Such helpful staff. We stayed for a week and my 5 year old was well looked after. Suggestions to have noodles/ floats to borrow at the pool for little ones.

Dear Kei P. G., Thank you for your kind words regarding our comfortable accommodations and attentive staff. We appreciate your suggestion about pool amenities, which will be taken into consideration for future improvements. Kind regards, Mark Baje Assistant Manager

Customer review rating 3.5/5

Makiko D. Families - Confirmed reviews ALL

I would like to point out a couple of maintenance issues with the bathroom. The shower lever was broken and would come off completely, making it difficult to adjust both the water temperature and water flow. Also, there was a missing section of grout between the floor tiles in the shower area. As a result, water from the shower was leaking into the toilet area through the gap. As I stayed for only one night, I did not report these issues during my stay. However, I hope they can be checked and repaired for future guests. As an ALL – Accor Live Limitless member, I have stayed at a number of Accor hotels and generally appreciate the quality of the facilities and service. I would therefore appreciate it if these maintenance issues could be addressed.

Dear Makiko, Thank you for sharing your observations regarding your recent stay. I sincerely apologize for the maintenance issues you encountered in the bathroom. Your feedback is invaluable, and I assure you that these defects are taken seriously and the corresponding Department is notified to rectify these issues. We appreciate you taking the time to reach out to us and we truly hope we have the opportunity to serve you better on your next visit to Hong Kong. Sincerely, Mark Baje Assistant Manager

Customer review rating 5.0/5

Badrul H. H. H. B. Business - Confirmed reviews ALL

Great experience with the front desk. Room is comfortable and cozy.

Dear Badrul H. H. H., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the comfort of your room and our front desk service. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

David B. Families - Confirmed reviews ALL

The staff was supportive to my needs

Dear David, Thank you for your kind words regarding our staff. We are pleased to know they could assist you during your stay. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.0/5

Eng G. C. Business - Confirmed reviews ALL

This is my goto Hotel if i have a transit at HKG. good shuttle service to and from airport - reliable. room is good. lounge is decent. also near shopping mall. cheaper to travel from here to Central then from HKG airport.

Dear Eng G., Thank you for your kind words regarding your stay with us. We are pleased to hear that our shuttle service and convenient location contributed to your positive experience. We look forward to welcoming you back during your next transit at Hong Kong. Kind regards, Mark Baje Assistant Manager

Other web-users rate our hotel

  • 4,065 reviews 9.6/10 Location
  • 3,156 reviews 6.7/10 Room
  • 3,602 reviews 9/10 Service
  • 48 reviews 7.8/10 WiFi
  • 1,137 reviews 6.9/10 Cleanliness
  • 1,059 reviews 4.9/10 Vibe
  • 763 reviews 6.6/10 Breakfast
  • 60 reviews 8.3/10 Wellness Area

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