Novotel Hong Kong Citygate Hotel

Customer review rating 4.5/5 12,046 reviews

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Novotel Hong Kong Citygate
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Hotel extras

  • Free airport shuttle from 6am to 11.40pm, every 20 minutes. T1 - Car Park area 1 - Bays 11-14

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • HONG KONG INTL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Services for children
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road
Tung Chung

hong kong
hong kong sar, china

Tel: +85236028888

Fax: (+852)36028899

Check-in from 14h00

Check out up to 12h00

  • TUNG CHUNG MTR STATION :  Tung Chung Line Tung Chung MTR Station

  • By plane

    HONG KONG INTL At 4km / 2.49 miles - Shuttle free

  • By boat

    TUNG CHUNG FERRY At 0.4km / 0.25 miles

GPS :22.291456, 113.943207

Our accommodation(s)

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms. Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

Standard Room with 1 queen bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Room with twin beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

ESSENCE

Type of cuisine: International

Delicacies are prepared in the open kitchen with a variety of cooking stations. Our talented chefs will bring you the freshest taste of breakfast, lunch and dinner buffets or an a la carte menu blending all your Asian and Western favorites.

Lunch

06:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLEA

Type of cuisine: Mediterranean

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCATO

Type of cuisine: Cafe

Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ANDANTE

Non contractual photo

The lobby bar offers entertainment with a large projector broadcasting live sports events. Andante offers Happy Hour from 5pm to 8pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 370

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 276 people

Find out more

Our guest reviews for
Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

12,046 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,066 reviews

Hotel facilities are keeping well. Staff hospitable

Customer review rating 4.5/5

Felix C. Couples - 22/10/2020 Confirmed reviews ALL

No USB charger or USB wire to be lent You may leave your electronic device to let them charge. But the price is very good . Offer free car parking.

Dear Felix C., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good service

Customer review rating 4.5/5

Anonymous Families - 21/10/2020 Confirmed reviews ALL

I like the late check out, which allows me to better accommodate with my baby

Dear Guest. We very much appreciate your comments,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good location but weak facilities

Customer review rating 4.5/5

Janelle S. Families - 19/10/2020 Confirmed reviews ALL

Location is convenient and easy transport. However, the wifi of hotel is too weak and unstable. The shower is with low water pressure, very slow shower!

Dear Janelle S., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

staff service attitude

Customer review rating 4.5/5

Stephen C. C. K. Couples - 19/10/2020 Confirmed reviews ALL

for example the Gym counter staff, Ching, actively reminded us the swimming pool would be closed when typhoon signal 3 was hung, and suggested us going to swim first. overall, the staffs were helpful and friendly, i think i will book this hotel in the future for staycation

Dear stephen C. chi k. , It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Happy experience

Customer review rating 4.5/5

Edmond Couples - 17/10/2020 Confirmed reviews ALL

Staff at the hotel are nice, room are clean & tidy, food is tasty.

Dear Edmond, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
Customer review rating 4.5/5

Robin M. Couples - 17/10/2020 Confirmed reviews ALL

Very convenient after long dinner at Oleo

Dear Robin M., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
Customer review rating 4.5/5

Anonymous Couples - 16/10/2020 Confirmed reviews ALL

Every thing is good. However, there is too long queue to use the pool.

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
Customer review rating 4.5/5

Anonymous Friends - 14/10/2020 Confirmed reviews ALL

Room is clean and tidy. Food quality needs improvement

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Excellent swimming pool and gym room. Nice bed.

Customer review rating 4.5/5

Helen Friends - 13/10/2020 Confirmed reviews ALL

Nice bed and good service to help store birthday cake. Dinner buffet can be improved, especially with seafood. Swimming pool and gym room are not crowded with people even on Saturday.

Dear Helen We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good location

Customer review rating 4.5/5

Ms W. Solo - 13/10/2020 Confirmed reviews ALL

The hotel has an excellent location, close to the MTR, convenient shopping ,clean and comfortable rooms. The executive floor staffs are friendly, helpful and informative. The improvement is that the welcome food is not wrapped in cling wrap and the newspaper is not wrapped in a bag, place it directly on the floor.

Dear MS W., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Staycation

Customer review rating 4.5/5

Robert Couples - 13/10/2020 Confirmed reviews ALL

Hotel location is good with shopping mall . Service is good to excellent at check in/out , in Restaurant , however food variety is not reaching the standard for dinner buffet .

Dear Robert Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your dining experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

GOOD LOCATION, EASY ACCESS

Customer review rating 4.5/5

Eric L. Couples - 13/10/2020 Confirmed reviews ALL

COMFORYTABLE, GOOD VIEW THE ONLY INADEQUACY IS SOME DIRTY MARKS APPEARED ON THE CARPET

Dear Eric L., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

The hotel was in a good location and great rooms.

Customer review rating 4.5/5

Cgs Solo - 12/10/2020 Confirmed reviews ALL

The staff were very welcoming and check in was smooth. The rooms were spacious and had a good size work desk. The beds were extremely comfortable

Dear CGS We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

It's OK, just a hotel

Customer review rating 4.5/5

Anonymous Couples - 11/10/2020 Confirmed reviews ALL

Good location if u want to shop and visit lantau and use it as a base. Hotel overall is OK, the Room is a bit dated and not every room have bath tub. The buffet breakfast is so so. Free Parking don't think about it. They called to confirm the booking and told me parking its fully reserved and advised me to park at other parking garage.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Well located, but room fitting require improvement

Customer review rating 4.5/5

Caroline Couples - 07/10/2020 Confirmed reviews ALL

I found the check in and valet parking staff fantastic! Corridors are way too dark I was scared! Loved the adaptor in the room! Some wallpaper was mouldy in the room, eq!

Dear Caroline, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Well located

Customer review rating 4.5/5

Anonymous Solo - 06/10/2020 Confirmed reviews ALL

Enjoy my stay because hotel is clean and it’s close to airport

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Well located, good stay!

Customer review rating 4.5/5

Ms. C. Couples - 06/10/2020 Confirmed reviews ALL

Good service at the counter, nice buffet The only point deducted is that no bath tub in the room. And I had called to reception to check if we could switch a room for bath tub. It took really long time to pick up the call. And the staff said she would check it for us, but then no any call back for update.......

Dear Ma C., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Well located, Good stay

Customer review rating 4.5/5

Wendy W. Families - 06/10/2020 Confirmed reviews ALL

staffs are nice. Services are good.

Dear wendy w., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Too packed to enjoy my staycation.

Customer review rating 4.5/5

Sisi Friends - 06/10/2020 Confirmed reviews ALL

The location is in a good location if your intention is shopping and dining. The one thing I don’t like is that the hotel is packed with people- can’t use the pool, the gym, can’t enjoy my meals without people talking loudly around me. It wasn’t quite relaxing. The in room dining order experience was very bad. The staff doesn’t seem to understand what we want- a simple order of bacon egg Benedict with hash brown times 2. She kept mentioning the “extra side, extra payment” while we don’t care what the fee really are but just wanting it done. In the end, it came with a cold ham with my egg Benedict but only one portion. Isn’t that funny after all that long questions and repeating my orders. Truely disappointing By the service since it’s a hotel close to airport and you thought they would at least understand English but no, they don’t, really.

Dear Sisi, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

good location, and most staff are friendly, professional and helpful

Customer review rating 4.5/5

Lau Y. L. M. Families - 06/10/2020 Confirmed reviews ALL

Though the room is a little small, particular the double bed, the room is clean and pleasant. Most staff (reception, housekeeping, restaurant) are nice and helpful. Food is tasty and price reasonable. Staycation package includes free-park is wonderful. Really looking forward to visit again if promotions are available in future.

Dear LAU YUK LAI M., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

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