Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 4,618 reviews

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Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • 免费接送机服务,每 20 分钟一趟(上午 6:00 至晚上 11:40)。

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,618 reviews

Customer review rating 4.5/5

Wing F. F. T. Families - Confirmed reviews ALL

只是入住前沒有 checking not enough Like shampoo and shower gel.

Dear F., Thank you for your positive comments regarding our location and comfort. We appreciate your feedback on the amenities and will consider it for future improvements. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Ma. S. L. Families - Confirmed reviews ALL

The hotel is conveniently located near shops and MTR. There is also an airport shuttle which is a big help with family with child and elderly. Breakfast is also good. The staffs were very accommodating. I appreciate that they book us in a connecting room. Overall we had a comfortable stay and will stay again in the future.

Dear Ma. S., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed the breakfast offerings. It is wonderful to know that our team was able to accommodate your request for connecting rooms, ensuring a comfortable experience for your family. We look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.0/5

Chen W. Couples - Confirmed reviews ALL

Overall is good, but nothing above expectation

Dear Chen, Thank you for your feedback. We are pleased to hear that you found our location convenient. We appreciate your insights and hope to exceed your expectations in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Christine J. E. Families - Confirmed reviews ALL

We had a pleasant stay at the Novotel. The hotel offers a very good location, making it convenient. It is accessible by public transport and nearby restaurants, malls, and key city attractions. The room was clean, modern, and comfortable, providing a relaxing atmosphere after a long day of activities. The bed was cozy, and the overall room design was practical and well-maintained. The staff were courteous and accommodating, always ready to assist with our needs. Check-in and check-out were smooth and efficient. The hotel also has good facilities, making it suitable for families and couples alike. Overall, Novotel provides good value for money with reliable service and comfort. We would recommend it to travelers looking for a convenient and hassle-free stay.

Dear Christine J., Thank you for your kind words regarding your recent stay at Novotel Hong Kong Citygate. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and the attentive service provided by our staff. It is gratifying to know that our facilities met your family's needs. We appreciate your recommendation and hope to welcome you back for another enjoyable experience in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Judith W. Couples - Confirmed reviews ALL

Arrived late (delayed flight) and tired but complimentary shuttle picked us up and check in was professional and swift. Great room. Journey to HK island the following morning took about 45 mins and from there we spent the whole day on HK island and Kowloon. Next day we did Lantau Island (Ngong Pong cable car (for Big Buddha)) is 5 mins walk from the hotel. Would definitely stay here again for ease of reaching places on subway.

Dear Judith, Thank you for your positive feedback regarding your recent stay at Novotel Hong Kong Citygate. We are delighted to hear that our staff provided you with helpful service and that you enjoyed the convenience of our complimentary shuttle as well as our proximity to various attractions. It is wonderful to know that you found your room comfortable. We look forward to welcoming you back in the future. Kind regards, Mark Baje Assistant Manager

Other web-users rate our hotel

  • 4,297 reviews 9.6/10 Location
  • 3,329 reviews 7/10 Room
  • 3,871 reviews 9/10 Service
  • 49 reviews 8.4/10 WiFi
  • 1,177 reviews 7.2/10 Cleanliness
  • 1,081 reviews 5.1/10 Vibe
  • 813 reviews 6.4/10 Breakfast
  • 63 reviews 8.4/10 Wellness Area

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