Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 4,087 reviews

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Novotel Hong Kong Citygate - Image 1
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51 Man Tung Road, Tung Chung, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Telephone
Fax +852 3602 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,087 reviews

TripAdvisor Rating  4.4/5  5,354 reviews

Certificate of excellence 2025

Cleanliness is just an optional

TripAdvisor rating 2.0/5

Trip11163155725 TripAdvisor review

It is truly impressive how this establishment has managed to redefine basic hospitality by making cleanliness an optional feature rather than a standard. The curated collection of carpet stains and discarded noodles provides a lived-in atmosphere that most modern hotels strive to avoid. Furthermore, the stains on the bathrobes and the distressed aesthetic of the soiled curtains and peeling wallpaper suggest a commitment to a "neglected" decor style that is rarely seen in professional lodging. If the goal was to ensure guests feel as uncomfortable as possible, the execution has been flawless.

Customer review rating 3.0/5

Paul C. Y. C. Families - Confirmed reviews ALL

We had a 4 night stay at Novotel on our first visit to Hong Kong

Dear Paul,, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Orvin S. D. Families - Confirmed reviews ALL

Good hotel, kind staff, nice location. No bidet,

Dear Orvin, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed our staff and location. Your comments about the bidet have been noted. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Javade D. Solo - Confirmed reviews ALL

As requested I was given a nice quiet room on high floor overlooking airport.

Dear Javade, Thank you for your kind words regarding our location and stylish environment. We are pleased that you enjoyed your stay and appreciated the room assignment. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Mark S. A. Families - Confirmed reviews ALL

Staff are friendly and easy to communicate with. The services are exceptional, as they provide everything you need in your hotel room.

Dear Mark, Thank you for your positive feedback regarding our location, staff, and services. We are delighted that you enjoyed your stay with us. Kind regards, Mark Baje Assistant Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 4,398 reviews 9.6/10 Location
  • 3,342 reviews 7.1/10 Room
  • 3,857 reviews 9/10 Service
  • 52 reviews 7.9/10 WiFi
  • 1,161 reviews 7.6/10 Cleanliness
  • 1,111 reviews 5.2/10 Vibe
  • 841 reviews 6.7/10 Breakfast
  • 66 reviews 8.4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.