Novotel Hong Kong Citygate Hotel

TripAdvisor rating 4.5/5 5,031 reviews
Novotel Hong Kong Citygate
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Hotel extras

  • Free airport shuttle from 6am to 11.40pm, every 20 minutes. T1 - Car Park area 1 - Bays 11-14

  • Large outdoor swimming pool (closed in Winter) and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • HONG KONG INTL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road
Tung Chung

hong kong
hong kong sar, china

Tel: +85236028888

Fax: (+852)36028899

Contact email

Check-in from 14h00

Check out up to 12h00

  • TUNG CHUNG MTR STATION :   Tung Chung Line Tung Chung MTR Station

  • By plane

    HONG KONG INTL At 4km / 2.49 miles - Shuttle free

  • By boat

    TUNG CHUNG FERRY At 0.4km / 0.25 miles

GPS :22.291456, 113.943207

Our accommodations

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms. Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

Standard Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Room with twin beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Suite 1 king bed

  • Max. number of persons: 3
  • Area: From 57
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

ESSENCE

Type of cuisine: International

Delicacies are prepared in the open kitchen with a variety of cooking stations. Our talented chefs will bring you the freshest taste of breakfast, lunch and dinner buffets or an a la carte menu blending all your Asian and Western favorites.

Lunch

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLEA

Type of cuisine: Mediterranean

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCATO

Type of cuisine: Cafe

Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ANDANTE

Photo non contractuelle / Strictly non binding

The lobby bar offers entertainment with a large projector broadcasting live sports events. Andante offers Happy Hour from 5pm to 8pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 370

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 276 people

Find out more

Our guest reviews for
Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

11,619 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,031 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Beautiful hotel

Customer review rating 4.5/5

Marajade Business - 18/01/2020 Confirmed reviews ALL

Staff and accommodations were wonderful. Only wish it had a year round lap pool.

Dear Marajade, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Will recommend

Customer review rating 4.5/5

Linda G. Couples - 18/01/2020 Confirmed reviews ALL

Efficient ,frienfly, clean, great rooms and facilities, great she k in and check out

Dear Linda G., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Friendly helpful staff

Customer review rating 4.5/5

Susan G. Couples - 17/01/2020 Confirmed reviews ALL

We were upgraded because the hotel was busy. Staff were professional and courteous. We felt welcome. Lovely well appointed rooms. Thank you!

Dear Susan G., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good location and services

TripAdvisor rating 4.5/5

jeffreysX83NU Family - 17/01/2020 TripAdvisor review

Stayed the hotel 3 times during stop over in Hong Kong in Dec 19 & Jan 20. Bath room and beds were clean however the carpet was tired. A steam cleaning carpert needs to be done. Overall it's expensive per night stay.

Dear jeffreys83NU Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Comfortable Stay

Customer review rating 4.5/5

Hard T. Business - 16/01/2020 Confirmed reviews ALL

Just an overnight stay for a connecting flight in Hong Kong... Check in fast, Upgraded room...

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Well located, nice hotel with convenient shuttle service.

Customer review rating 4.5/5

Michelle Families - 15/01/2020 Confirmed reviews ALL

Well located. Clean pand pleasant rooms.

Dear Michelle We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Great location for shops, transport and airport.

Customer review rating 4.5/5

Peter E. Families - 15/01/2020 Confirmed reviews ALL

Good service though a few oversights in servicing the room. Some of the room fixture and fittings requires replacement.

Dear Peter E., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Very nice experience

Customer review rating 4.5/5

Jose D. Families - 15/01/2020 Confirmed reviews ALL

We had a very nice experience staying in Novotel City Gate. The people in the reception area are very helpful. Very good service.

Dear Jose D., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Fantastic and Accomodating

Customer review rating 4.5/5

Tony Families - 15/01/2020 Confirmed reviews ALL

My every request was granted, i.e., extra pillows, connecting room, and even bed rails. We had an emergency when our country’s airport closed due to a volcanic eruption and the hotel let us check out at 2pm instead of the usual 12pm so that we can better monitor the situation of our airline and flight.

Dear Tony It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Poor

TripAdvisor rating 4.5/5

kawaicathryns Family - 15/01/2020 TripAdvisor review

Staffs who in restaurant are really poor attitude. Generally, hotel is in good location and it direct connect with the shopping mall. However, the facilities in hotel are old. Water for shower is too weak. The worst thing is the staff attitude is ready bad.

Dear kawaicathryns Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your dining experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

if you need to stay close to the airport and love to shop or do some site seeings this one is perfect

TripAdvisor rating 4.5/5

fvandewouwer Couples - 15/01/2020 TripAdvisor review

we came back from a trip and our flight was at midnight so I booked a day room at the Novotel which I can recommend. Location is perfect, inside a mall very close to the airport ( they deliver a free shuttle service ) amazingly good breakfast and also close to some site seeing. Room was clean big and very quiet. The subway is also leaving from the mall so this hotel has it all.

Dear fvandewouwer We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Mana

Convenient and pleasant for a short stay

Customer review rating 4.5/5

Bronte Families - 14/01/2020 Confirmed reviews ALL

The desk was pleasant, prompt and helpful with all my requests and questions, like when I needed a cot sent up to the room before I came back from shopping for the day downtown, or when we left our luggage at the desk before heading to the 360 tram. The hotel is a short indoor walk/escalator to the subway, so we were able to get to Central without needing to transfer (about a 30 minute subway ride).

Dear bronte It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

It was great as usual.

Customer review rating 4.5/5

Anonymous Business - 14/01/2020 Confirmed reviews ALL

I've always liked the efficiency of Novotel Hong Kong City gate, from checking in to checking out as well as the facilities in each room. However, i was disappointed to find out that hair dryers were not provided. As I had a short time to rest and get ready for next leg, didn't want to go through the hassle of finding out where to get one from or to re-check my booking to see if this was clearly stated in the details of the room when making a booking. Nevertheless, still managed to dry my hair without too much of a fuss that it would be wet through checking in for my late night flight.

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Just OK

Customer review rating 4.5/5

C. W. Families - 14/01/2020 Confirmed reviews ALL

facilites are old, water at bath room is too weak. The buffet at the restaurant is bad while the staffs attitude also worst.

Dear C. W. Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

mr

Customer review rating 4.5/5

Jack F. Families - 14/01/2020 Confirmed reviews ALL

Very good room excelent breakfast

Dear Jack F., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
Customer review rating 4.5/5

Julian Couples - 13/01/2020 Confirmed reviews ALL

No breakfast To expensive

Dear Julian Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Met basic needs, but failed in some of the details that would have enhanced my stay.

Customer review rating 4.5/5

Becky L. Business - 13/01/2020 Confirmed reviews ALL

Pillows were too soft. Most 4-stars / 5-stars hotels provide a mix of soft and hard pillows for selection which was lacking in your hotel. The bath towels were too thin compared to other similar hotels. The wifi was unstable. There were at least 3 or 4 occasions during my 4-day stay that I could not connect to the hotel wifi and had to use my own mobile data.

Dear Becky L., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

A very pleasant stay!

Customer review rating 4.5/5

Anna J. Families - 13/01/2020 Confirmed reviews ALL

It was great to be close to the outlets and Ngong Ping! The shuttle bus was very convenient. The only negative was that check-in took a while.

Dear Anna J We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Very good hotel

Customer review rating 4.5/5

Agung P. T. Families - 13/01/2020 Confirmed reviews ALL

It was always our favourite hotel

Dear Agung P T., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Most delightful

Customer review rating 4.5/5

Mike W. Couples - 13/01/2020 Confirmed reviews ALL

Booking and checkin seamless with friendly and helpful front end staff which makes a differentiator for sometimes vulnerable international travellers brainfuzzed by time zones. The room was clean, comfortable and well appointed with more than enough extras to satisfy a weary traveller. Having checked out, we were able to store our bags and were able to freshen up with a shower prior to flying. Thank you

Dear Mike W., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
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