Novotel Hong Kong Citygate Hotel

Well located. Clean pand pleasant rooms.

Good service though a few oversights in servicing the room. Some of the room fixture and fittings requires replacement.

We had a very nice experience staying in Novotel City Gate. The people in the reception area are very helpful. Very good service.

My every request was granted, i.e., extra pillows, connecting room, and even bed rails. We had an emergency when our country’s airport closed due to a volcanic eruption and the hotel let us check out at 2pm instead of the usual 12pm so that we can better monitor the situation of our airline and flight.

Staffs who in restaurant are really poor attitude. Generally, hotel is in good location and it direct connect with the shopping mall. However, the facilities in hotel are old. Water for shower is too weak. The worst thing is the staff attitude is ready bad.

we came back from a trip and our flight was at midnight so I booked a day room at the Novotel which I can recommend. Location is perfect, inside a mall very close to the airport ( they deliver a free shuttle service ) amazingly good breakfast and also close to some site seeing. Room was clean big and very quiet. The subway is also leaving from the mall so this hotel has it all.

The desk was pleasant, prompt and helpful with all my requests and questions, like when I needed a cot sent up to the room before I came back from shopping for the day downtown, or when we left our luggage at the desk before heading to the 360 tram. The hotel is a short indoor walk/escalator to the subway, so we were able to get to Central without needing to transfer (about a 30 minute subway ride).

I've always liked the efficiency of Novotel Hong Kong City gate, from checking in to checking out as well as the facilities in each room. However, i was disappointed to find out that hair dryers were not provided. As I had a short time to rest and get ready for next leg, didn't want to go through the hassle of finding out where to get one from or to re-check my booking to see if this was clearly stated in the details of the room when making a booking. Nevertheless, still managed to dry my hair without too much of a fuss that it would be wet through checking in for my late night flight.

facilites are old, water at bath room is too weak. The buffet at the restaurant is bad while the staffs attitude also worst.

Very good room excelent breakfast

No breakfast To expensive

Pillows were too soft. Most 4-stars / 5-stars hotels provide a mix of soft and hard pillows for selection which was lacking in your hotel. The bath towels were too thin compared to other similar hotels. The wifi was unstable. There were at least 3 or 4 occasions during my 4-day stay that I could not connect to the hotel wifi and had to use my own mobile data.

It was great to be close to the outlets and Ngong Ping! The shuttle bus was very convenient. The only negative was that check-in took a while.

It was always our favourite hotel

Booking and checkin seamless with friendly and helpful front end staff which makes a differentiator for sometimes vulnerable international travellers brainfuzzed by time zones. The room was clean, comfortable and well appointed with more than enough extras to satisfy a weary traveller. Having checked out, we were able to store our bags and were able to freshen up with a shower prior to flying. Thank you