Novotel Hong Kong Citygate

Posh hotel near the airport. I like how my room was facing the mountains, thus giving me a good view of this part of Hong Kong. Breakfast has a lot of options and I like that they are not as salty. The coffee was great. The pool, however, was so unique in terms of design! Above, it looks like it has corals! I realized that they are designed in a 3D style. Pool was cool. Will stay again if ever!

Great hotel. Booked last minute due to a layover. Very humble staff. Clean rooms. Very equipped and great food. Gave me a late check out as well as my flight was at 6pm. Staffs assisted me getting to the airport on-time. Also made sure i dis not have any problems

Shuttle Service: There is a shuttle service that will await at the airporrt to fetch guests to the hotel. To and fro. Its about a 20 mins drive. The driver of our trip was very nice and he loaded our luggage and drove smoothly without heavy jerks and sudden moves in spite of the twist and turns and stops at the roads. Hotel Receptionist: The lady *a Hindi, din get her name" was very friendly and shared about the rooms and how to get to the cable car for the lantau island trip. Room: Room was sizeable and nice. The switches in the room was complicated as one switch is for several uses and took a while to know it. The bed somehow was a bit oo soft for me and i had bad aches the next day. A friend was in another room and she does not have a expresso machine in her room whereas mine had one. The windows are not sound proof so you will hear noises at night. I was on the 10th floor. Layout was generally fine except it was unthinkable that the TV was hidden behind the curtains. Meaning, if you lie on your bed to watch the TV, you will later have to get up to close the curtains so that the sun does not get into the room in the morning. This i thought was a flaw. There are enough hangers in the wardrobe and the room had an in-room safe. The room slippers were pretty tiny though. Be careful of the bathroom as there is am odd step down from the main floor. And, there are no toothbrush etc in the room but it has some shower/shampoo gels. Hotel facilities: There is also a gym and nice pool at the hotel but due to only a one night stay, did not have time to use any of these. Hotel surroundings: Shopping, shopping. Restaurants in the mall is pretty ex by HK standards. Managed to walk about 7 mins away to a small neighbourhood mall and found much more authentic restaurants and prices that were like 30% below the mall's restaurants for same. Aside from the huge mall and this neighbourhood mall, there is hardly anything nearby.

Stay in Novotel Citygate started in the late February 2023, was not satisfied at the beginning, swimming pool was still closed, lounge was closed, Mr. Jonny NG , Director of Front Office, explained that was due to shortage of manpower for the reopening, in 2022, Citygate Novotel was assigned as quarantine hotel Since March 2023, swimming pool is back to operate, premium lounge resumed service and have wonderful relationships with the hotel team Thanks Mr. Johnny NG, for his leadership and commitment for customer service, Thanks Mr. Monica Chang Tang, assistant manager, she always listen to customer opinions and respected customer, Thanks Ms. Sunita, night shift Mr. Daniel, they gave me good feelings for the checkin every time Thanks Mr. Jerry in the Concierge, called me immediately after I left the phone on his desktop Thanks Ms. Katie Nolie and Ms. Lerma in the premium lounge, your Filipino are the most friendly people in the world The breakfast is delicious, starting at 0600, shuttle buses to airport every 20 minutes, Personnel experience, Novotel Citygate is super convenient for me, I have either morning or night shift in the HKG airport, now staying in Citygate like back to home and take a short vacation premium lounge is excellent, especially the draft beer

i had book the staycation on april with my husband, when i check in the staff assign me on 16/F the room view is very nice and the room is very clear. at the dinner time, because of the package include the dinner buffet, the buffet food is good and provide the BBQ food, my husband and i very enjoy the buffet, however the breakfast buffet also provide many choice to choose. all the service and the food is good