Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 4,622 reviews

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Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • 免费接送机服务,每 20 分钟一趟(上午 6:00 至晚上 11:40)。

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,622 reviews

Customer review rating 1.5/5

Jayne W. Friends - Confirmed reviews ALL

I have stayed at many Novotels and this is the worst one by far. Hallways and rooms need refreshed. Leaking toilet. Carpets stained. Overpriced. Paid for lounge access and good and drinks were very disappointing. Same with breakfast choices for price. I very rarely complain but the price of this hotel does not match the offering at all.

Dear Jayne, Thank you for sharing your feedback. We take all guest comments seriously and I regret to hear that your experience did not meet your expectations. Your insights regarding the condition of the facilities and dining options have been noted, as we continuously strive to improve our services. Sincerely, Mark Baje Assistant Manager

Customer review rating 4.5/5

Arcinas M. Families - Confirmed reviews ALL

The staff were very accomodating and courteous.

Dear Arcinas, Thank you for your kind feedback. We are delighted to hear that you found our hotel comfortable and our staff accommodating. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

J. J. Couples - Confirmed reviews ALL

I stayed for one night t lay over flight and I really love the free airport ttansfer service. Also the Citygate mall is right at the elevator on the hotel.

Dear J., Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed our airport transfer service and the convenience of the Citygate mall. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Vanessa A. H. Business - Confirmed reviews ALL

Great experience with the hotel connected to a shopping mall and restaurants.

Dear Vanessa A., Thank you for your positive feedback regarding our location and the convenience of being connected to a shopping mall and restaurants. We appreciate your kind words. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Remberto R. Families - Confirmed reviews ALL

Great location service and food

Dear Remberto, Thank you for your kind words regarding your recent stay. We are pleased to know that you enjoyed our location, service, and food. Kind regards, Mark Baje Assistant Manager

Other web-users rate our hotel

  • 4,285 reviews 9.6/10 Location
  • 3,322 reviews 7/10 Room
  • 3,883 reviews 9/10 Service
  • 48 reviews 8.4/10 WiFi
  • 1,174 reviews 7.2/10 Cleanliness
  • 1,084 reviews 5/10 Vibe
  • 812 reviews 6.4/10 Breakfast
  • 69 reviews 5.9/10 Bar

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