Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 4,720 reviews

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Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle service every 20 minutes (6:00 AM - 11:40 PM).

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,720 reviews

Customer review rating 5.0/5

Katharine I. Families - Confirmed reviews ALL

Everything went smoothly from check in to check out, appreciate the shuttle service from the airport

Dear Katharine, Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay and appreciated our shuttle service. Best regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Katherine T. Couples - Confirmed reviews ALL

Novotel has been my favorite hotel in HK so far. I love that it is connected to Citygate, so I can always do my shopping. This time we stayed for only 2 nights without kids so we were able tp wander around the area.

Dear Katherine, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location and your upgrade. It is wonderful to know that Novotel Hong Kong Citygate continues to be your preferred choice in Hong Kong. We look forward to welcoming you back soon. Kind regards, Mark Baje Assistant Manager

Customer review rating 2.5/5

Benson T. Families - Confirmed reviews ALL

It’s definitely close to airport and provides airport shuttle. Excellent point on this but the hotel is in a serious need of renovation. Dated furnish.

Dear Benson, Thank you for your feedback regarding your recent stay. We appreciate your comments about our convenient location and shuttle service. Your observations on the hotel's condition will be noted for future considerations. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Roslyn L. C. Couples - Confirmed reviews ALL

Novotel is the perfect hotel for a stopover. It is close to the airport, with a free shuttle service to and from the airport. It has direct access to the Citygate Outlet Shopping Centre, with easy access to the MTR, buses and the Nong Ping cable car. We found the bed comfortable, and the room catered to our needs. We were particularly grateful that the Reception staff granted us a late checkout of 6:00pm, as our onward flight departed after midnight. As it was a very rainy and stormy day, it was wonderful to be able to rest and relax in our room. The breakfast is great, but could be improved by a few more ‘western’ options. This was our second time staying at the Novotel for a stopover. We will stay there again, if passing through Hong Kong on our way to Europe.

Dear Roslyn L., Thank you for your kind feedback regarding your recent stay. It is gratifying to know that our location and amenities, including the late checkout, contributed to your comfort during your stopover. We appreciate your suggestion regarding the breakfast options and will take it into account for future improvements. We look forward to welcoming you back on your next visit to Hong Kong. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Christopher R. Solo - Confirmed reviews ALL

All the staff I encountered were really friendly and helpful. Being connected to Citygate outlets and Tung Chung mtr was very convenient. The rooms are very nice, large and clean but showing signs of age. The hotel shuttle between the airport and the hotel is very convenient.

Dear Christopher, Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our staff friendly and the location convenient. Your comments on the room condition are noted and appreciated, as we strive to provide a comfortable experience for all guests. Kind regards, Mark Baje Assistant Manager

Other web-users rate our hotel

  • 4,244 reviews 9.6/10 Location
  • 3,288 reviews 7/10 Room
  • 3,801 reviews 9/10 Service
  • 49 reviews 8.2/10 WiFi
  • 1,170 reviews 7.1/10 Cleanliness
  • 1,075 reviews 5.1/10 Vibe
  • 794 reviews 6.6/10 Breakfast
  • 67 reviews 5.8/10 Bar

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