Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 4,673 reviews

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Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle service every 20 minutes (6:00 AM - 11:40 PM).

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,673 reviews

Customer review rating 4.5/5

Marlon M. Families - Confirmed reviews ALL

Good location. 2 stations away from Disneyland and adjacent to Shopping malls.

Dear Marlon, Thank you for your positive feedback regarding our location. We are pleased to hear that you enjoyed your stay and the nearby attractions. Kind regards, Mark Baje Assistant Manager

Customer review rating 2.0/5

Chak A. Solo - Confirmed reviews ALL

All doors are so heavy and could not be pushed/pulled open easily (N.B. It was an accessibility room. Shampoo/conditioner/bath gel are installed too high up). Bed needs to be changed as no one can sit on it with stability. However, all hotel staff (especially house keeping) were very helpful. Food served was good. But ordering two fried eggs "over well" in room service breakfast in every morning during my staff came up with "sunny side up". No one seemed to understand what "over well" meant.

Dear Chak A., Thank you for sharing your feedback regarding your stay. We are pleased to hear that you found our location convenient and appreciated the helpfulness of our staff. Your comments about the accessibility features and room service accuracy have been noted, and we will review them with our team to enhance the experience for our guests. Best regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Jintana R. Families - Confirmed reviews ALL

Check in lady staff (I don't know her name but she look like Indian) remember me as I just stayed on FEB26 and at that times she also did check in for me and family. When I asked for Accor Plus Program, she explained to me very clear. Appreciate her ❤️ and hope to see her again on this 20-22DEC.

Dear Jintana, Thank you for your kind words regarding our staff and the services provided during your stay. We are pleased to hear that your check-in experience was memorable and informative. Our team strives to offer personalized service, and it is rewarding to know that you felt valued. We look forward to welcoming you back in December. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Jo A. M. Couples - Confirmed reviews ALL

Very comfortable stay. Rooms were great, bed was comfortable. Easy access to restaurants and other shopping outlets.

Dear Jo A., Thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed the comfort of our rooms and the convenient location. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Maria A. Families - Confirmed reviews ALL

Novotel Citygate Tung Chung is well located. It is close to all possible transportation.

Dear Maria, Thank you for your positive feedback regarding our location. We are pleased to hear that our proximity to transportation met your expectations. Kind regards, Mark Baje Assistant Manager

Other web-users rate our hotel

  • 4,244 reviews 9.6/10 Location
  • 3,288 reviews 7/10 Room
  • 3,801 reviews 9/10 Service
  • 49 reviews 8.2/10 WiFi
  • 1,170 reviews 7.1/10 Cleanliness
  • 1,075 reviews 5.1/10 Vibe
  • 794 reviews 6.6/10 Breakfast
  • 67 reviews 5.8/10 Bar

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