Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 4,087 reviews

Best price
guarantee
Novotel Hong Kong Citygate - Image 1
Novotel Hong Kong Citygate - Image 2
Novotel Hong Kong Citygate - Image 3
Novotel Hong Kong Citygate - Image 4
51 Man Tung Road, Tung Chung, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Telephone
Fax +852 3602 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,087 reviews

TripAdvisor Rating  4.4/5  5,354 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Alan S. Families - Confirmed reviews ALL

Excellent service

Dear Alan, Thank you for your kind words regarding our staff and service. We appreciate your feedback and hope to welcome you back in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Alexander L. I. A. Couples - Confirmed reviews ALL

Fun since its convenient for shopping.

Dear Alexander, Thank you for your positive feedback. We are delighted to hear that you found our location convenient for shopping and enjoyable. Kind regards, Mark Baje Assistant Manager

Customer review rating 3.5/5

Peter D. Couples - Confirmed reviews ALL

Stayed here regularly between 2006 and 2014 and loved it from its location to the welcome on the executive level. This was our second stay since Covid. Whilst the overall hotel looks the same we felt the magic we enjoyed in our earlier stays had gone. The staff are still great, friendly and helpful. But the atmosphere at breakfast was not relaxing and the executive level has lost its sparkle. This is probably because of economic conditions, or because of the presence of the sister hotel the Silveri. If we return then we would not pay the extra for the executive level.

Dear Peter, Thank you for sharing your thoughts regarding your recent stay. We appreciate your continued loyalty and are glad to hear that our staff provided you with friendly service. We recognize that the ambiance of our breakfast and executive level can significantly impact our guests' experiences. Your feedback is valuable as we strive to enhance our offerings. We hope to welcome you back in the future. Kind regards, Mark Baje Assistant Manager

Cleanliness is just an optional

TripAdvisor rating 2.0/5

Trip11163155725 TripAdvisor review

It is truly impressive how this establishment has managed to redefine basic hospitality by making cleanliness an optional feature rather than a standard. The curated collection of carpet stains and discarded noodles provides a lived-in atmosphere that most modern hotels strive to avoid. Furthermore, the stains on the bathrobes and the distressed aesthetic of the soiled curtains and peeling wallpaper suggest a commitment to a "neglected" decor style that is rarely seen in professional lodging. If the goal was to ensure guests feel as uncomfortable as possible, the execution has been flawless.

Customer review rating 2.5/5

Bhavender R. Couples - Confirmed reviews ALL

Comfortable stay, excellent airport connectivity, great location near transport, shopping, and attractions—overall a pleasant and convenient choice, with some scope for more Indian food options.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 4,398 reviews 9.6/10 Location
  • 3,342 reviews 7.1/10 Room
  • 3,857 reviews 9/10 Service
  • 52 reviews 7.9/10 WiFi
  • 1,161 reviews 7.6/10 Cleanliness
  • 1,111 reviews 5.2/10 Vibe
  • 841 reviews 6.7/10 Breakfast
  • 66 reviews 8.4/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Hong Kong

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.