Novotel Hong Kong Citygate

Customer review rating (ALL Rating) 4.5/5 433 reviews

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms. Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Our guest reviews

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ALL Rating  4.5/5  433 reviews

TripAdvisor Rating  4.5/5  5,245 reviews

Posh hotel near the airport

TripAdvisor rating 5.0/5

jpacaba Solo travel - TripAdvisor review

Posh hotel near the airport. I like how my room was facing the mountains, thus giving me a good view of this part of Hong Kong. Breakfast has a lot of options and I like that they are not as salty. The coffee was great. The pool, however, was so unique in terms of design! Above, it looks like it has corals! I realized that they are designed in a 3D style. Pool was cool. Will stay again if ever!

Dear jpacaba Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. We very much appreciate your comments regarding your stay at the hotel. I will share your comments with our team, these will certainly enable us to improve the quality of our services. Thank you once again for your feedback and we look forward to welcome you back in the near future. Yours sincerely Johnny Ng Director of Front Office

Clean hotel

TripAdvisor rating 5.0/5

Praneet P Solo travel - TripAdvisor review

Great hotel. Booked last minute due to a layover. Very humble staff. Clean rooms. Very equipped and great food. Gave me a late check out as well as my flight was at 6pm. Staffs assisted me getting to the airport on-time. Also made sure i dis not have any problems

Dear Praneet P We very much appreciate your comments regarding your stay at the hotel. I will share your comments with our team, these will certainly enable us to improve the quality of our services. Thank you once again for your feedback and we look forward to welcome you back in the near future. Yours sincerely Johnny Ng Director of Front Office

Novotel Citygate Hong Kong

TripAdvisor rating 4.0/5

stevenkoh9999 TripAdvisor review

Shuttle Service: There is a shuttle service that will await at the airporrt to fetch guests to the hotel. To and fro. Its about a 20 mins drive. The driver of our trip was very nice and he loaded our luggage and drove smoothly without heavy jerks and sudden moves in spite of the twist and turns and stops at the roads. Hotel Receptionist: The lady *a Hindi, din get her name" was very friendly and shared about the rooms and how to get to the cable car for the lantau island trip. Room: Room was sizeable and nice. The switches in the room was complicated as one switch is for several uses and took a while to know it. The bed somehow was a bit oo soft for me and i had bad aches the next day. A friend was in another room and she does not have a expresso machine in her room whereas mine had one. The windows are not sound proof so you will hear noises at night. I was on the 10th floor. Layout was generally fine except it was unthinkable that the TV was hidden behind the curtains. Meaning, if you lie on your bed to watch the TV, you will later have to get up to close the curtains so that the sun does not get into the room in the morning. This i thought was a flaw. There are enough hangers in the wardrobe and the room had an in-room safe. The room slippers were pretty tiny though. Be careful of the bathroom as there is am odd step down from the main floor. And, there are no toothbrush etc in the room but it has some shower/shampoo gels. Hotel facilities: There is also a gym and nice pool at the hotel but due to only a one night stay, did not have time to use any of these. Hotel surroundings: Shopping, shopping. Restaurants in the mall is pretty ex by HK standards. Managed to walk about 7 mins away to a small neighbourhood mall and found much more authentic restaurants and prices that were like 30% below the mall's restaurants for same. Aside from the huge mall and this neighbourhood mall, there is hardly anything nearby.

Dear stevenkoh9999 Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. We very much appreciate your comments regarding your stay at the hotel. I will share your comments with our team, these will certainly enable us to improve the quality of our services. Thank you once again for your feedback and we look forward to welcome you back in the near future. Yours sincerely Johnny Ng Director of Front Office

Premium lounge is amazing, breakfast is delicious and shuttle bus to airport every 20 minutes

TripAdvisor rating 5.0/5

andrewtU6573MV Business - TripAdvisor review

Stay in Novotel Citygate started in the late February 2023, was not satisfied at the beginning, swimming pool was still closed, lounge was closed, Mr. Jonny NG , Director of Front Office, explained that was due to shortage of manpower for the reopening, in 2022, Citygate Novotel was assigned as quarantine hotel Since March 2023, swimming pool is back to operate, premium lounge resumed service and have wonderful relationships with the hotel team Thanks Mr. Johnny NG, for his leadership and commitment for customer service, Thanks Mr. Monica Chang Tang, assistant manager, she always listen to customer opinions and respected customer, Thanks Ms. Sunita, night shift Mr. Daniel, they gave me good feelings for the checkin every time Thanks Mr. Jerry in the Concierge, called me immediately after I left the phone on his desktop Thanks Ms. Katie Nolie and Ms. Lerma in the premium lounge, your Filipino are the most friendly people in the world The breakfast is delicious, starting at 0600, shuttle buses to airport every 20 minutes, Personnel experience, Novotel Citygate is super convenient for me, I have either morning or night shift in the HKG airport, now staying in Citygate like back to home and take a short vacation premium lounge is excellent, especially the draft beer

Dear andrewtU6573MV Thank you for staying with us and we very much appreciate your comments regarding your experience at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with all my team member. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we make sure your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office

staycation experience

TripAdvisor rating 5.0/5

Chung K TripAdvisor review

i had book the staycation on april with my husband, when i check in the staff assign me on 16/F the room view is very nice and the room is very clear. at the dinner time, because of the package include the dinner buffet, the buffet food is good and provide the BBQ food, my husband and i very enjoy the buffet, however the breakfast buffet also provide many choice to choose. all the service and the food is good

Dear 812chungk We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office

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