Novotel Hong Kong Citygate

I needed to be under quarantine at this hotel for 6 days as I got COVID. I was moved from a 5-stor hotel to this one. The whole experience has given me very delightful surprise. In those 6 days, I could not leave my room, it could be very frustating experience. Thank God that I could stay there! First of all, the room was so spacious and the view was spectacular. The food was still hot when they left it on the table outide my hotel room. Each time the food was different and deicious. I have eathen western food, south-eastern style and Chinese dishes. I could see that they have tried very hard to make the stay of their customers happy. It is much appreciated!

Honestly, I was not expecting a lot from this hotel in the first place but I was amazed. Food - it was acceptable. Each meals varies in terms of the style of the dish. The only downside would be that it don't always provide a drink. Room - enormous equipped with very useful and thoughtful facilities such as a very large desk for work and complimentary towels. Front desk - very helpful and responsive. They provide virtually everything I requested such as drinks, extra towels and fruits. Price - it was free given that it's used as a government isolation facility

Unbelievable that I have to write a review before even staying at this hotel. Reservation Department NEVER answer the phone and will hang up on you without answering, I cant even wait on the line. Front Desk will always connect you and then BOOM, line goes dead. I had to call 10+ times and Front Desk will say yeah they are always busy, its not our fault, we cant do anything about it blah blah blah. Yes you can be busy but which hotel will ever just connect you and then hang up on you right away. Very unprofessional and rude, no one would imagine any hotel will hang up on its customers, you could let me wait on the line or leave a message instead

I stayed here for seven days after travelling abroad and had an absolutely pleasant experience. With a nice view of a park, the room was exceptionally clean and spacious. Comfortable bed, quality mini-fridge, super powerful wifi, air purifier, and nice lighting options. The staff were the highlight of this experience, as they were all very friendly and helpful. They made sure to do the best they could to make quarantine bearable. Because you're not allowed to order delivery food (for health safety reasons), the chefs and management compensate by offering proper meals up to good standards. I requested "western" food and enjoyed lots of pasta dishes, steamed greens (beans, broccoli, cauliflower, salads), and chicken. I asked for tea bags, hot sauce, coffee, chilli oil and they were more than happy to send it to my room. Thank you for the pleasant stay

Good mountain view aided by floor to ceiling windows. The bathroom is a great plus, jacuzzi bathtub spacious shower and wildly spaced wash basins. Relaxing layout of the suite. I would like to express my deepest thanks to your reception staff namely Catherine and Maria for their help and swift expertise.