ibis Hong Kong North Point 3 stars

Customer review rating (ALL Rating) 4.1/5 533 reviews

ibis Hong Kong North Point - Image 1
ibis Hong Kong North Point - Image 2
ibis Hong Kong North Point - Image 3
ibis Hong Kong North Point - Image 4
138 Java Road, NORTH POINT,  HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • A11, A12 号機場巴士，往返機場及市區

  • 50m² meeting room

  • Free WIFI throughout the hotel

  • Shopping in nearby Causeway Bay

  • Visiting exhibition in HKCEC 10 min by Taxi

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis Hong Kong North Point

138 Java Road, NORTH POINT
 HONG KONG
Hong Kong SAR, China

GPS:22.292323, 114.200432

Telephone
Fax +852 2588 1123

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

The Restaurant

"The Restaurant" offers all day dinning with international cuisine in a relaxed ambiance, a perfect venue to unwind and relax.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  533 reviews

TripAdvisor Rating  3.5/5  3,045 reviews

Customer review rating 1.0/5

Teck H. K. Solo - Confirmed reviews ALL

ACCOR booking always had a bay payment experience as i had same when i checked in the hotel. They pre authorise "X" amount and then ask you to pay again in full when at the hotel. And, different ACCOR hotel has different practice. This leads to my card being charged while their machine read "failed" and i had to pay by cash and chase my credit card provider to do the refund for the pre authorised amount plus the newly charged full amount. It is VERY troublesome to book via ACCOR and wasted a lot of my holiday time........... Interior of building is old, greenish, look like hospital and felt sad. Rust in toilet metal pieces, stains in rooms with mold all visible. AND, very noisy with trucks, buses and other vehicles passing by non-stop even though i had asked for a quiet room. Lift waiting can be forever at anytime depending on the lift direction and there were only 2. Service at counter check in was fine. Friendly and nice from a young lady while the man advising her was more middle age and nonchalant.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at ibis Hong Kong North Point. I would like to express my sincere apologies for the inconveniences you encountered during your visit. I understand your frustration with the payment process you experienced at check-in. We strive to provide clarity regarding our pre-authorization policy, and I apologize for the confusion caused. Your comments about the condition of the room and the noise levels have been duly noted. We are committed to maintaining our facilities and ensuring a comfortable environment for all guests, and your feedback will assist us in identifying areas for improvement. I appreciate your recognition of our check-in staff's service, and I will ensure your feedback regarding the overall experience is communicated to the relevant departments. Your experience is important to us, and we value your comments as they help us enhance our services. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Sincerely, ibis Hong Kong North Point

Customer review rating 4.0/5

Loran M. Couples - Confirmed reviews ALL

Front desk staff polite and helpful

Dear Guest, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the city view room and found our front desk staff to be polite and helpful. Your satisfaction is our priority. Best regards, ibis Hong Kong North Point

Customer review rating 0.5/5

Sherif E. Solo - Confirmed reviews ALL

the breakfast was very bad and no variety All including Pork and I do not eat it

Dear Guest, Thank you for your feedback regarding the breakfast offerings. We sincerely apologize for not meeting your expectations in terms of variety and dietary considerations. Your comments are valuable, and we will take them into account as we strive to enhance our guests' experiences. Best regards, ibis Hong Kong North Point

IBIS HONG KONG NORTHPOINT. Avoid.

TripAdvisor rating 2.0/5

stevenkoh9999 TripAdvisor review

Location: Very good as entrance via stairs to subway is about 1-2 minutes away. For lift access got to walk about 5/6 mins. Very noisy though due to the main road where trucks/containers from nearby market and buses, cars etc more past non stop. The highway nearby certainly contributed to the noise. Hotel and room: Check in is on level 2. Hotel room corridor is painted a sad greenish blue. Toilets also has small tiles of same colour and a curtain is used for shower area. Kind of give a very sad feeling. Bedroom is generally white. Room is much smaller than the one at Sheung Wan and will be a squeeze for two persons. There were visible mold stains on walls and toilets as well as very obvious rust on metals in the bathroom etc. Very unsightly and offers super low value for the price paid. Room’s air con does not have heater despite a couple of nights being cold. The cold air is trapped in the room and bites into the bones. Air con is also noisy when turned on even at the lowest fan level. Payment: This is the perennial problem with Accor. They have different practises in different hotels. In this case, they deducted a 50% of my stay (tho said yet to authorise) from my credit card. And asked me to pay the whole stay when i checked in. I asked them to cancel the 50% pre authorised payment first which they did. They then proceed to charge my card in full for my stay. Their credit card machine then showed “failed” while the transaction via my statement was already through….i then paid by cash and have to chase the credit card company to do the necessary refund. ….. lots of texting and time spent on this which is unnecessary. Accor shd look at their payment system. Apparently, i am not the only one who has raised this as a staff in another hotel told me there have been many such feedbacks before….well, for me i will avoid booking on accor website especially since they are easily 10-20% more expensive compared with other platforms. As for this hotel, if you need just one night say i guess it is fine. For me, this is out of my choice already.

Customer review rating 5.0/5

Michael C. W. C. Families - Confirmed reviews ALL

Good service.

Dear Guest, Thank you for your kind feedback. We are pleased to hear that you found our location convenient and appreciated the service provided. It is our aim to ensure a positive experience for all our guests. Best regards, ibis Hong Kong North Point

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,224 reviews 9.7/10 Location
  • 2,231 reviews 5.1/10 Room
  • 1,113 reviews 8.4/10 Service
  • 40 reviews 9/10 WiFi
  • 1,337 reviews 1.9/10 Comfort
  • 736 reviews 6.8/10 Cleanliness
  • 239 reviews 6.9/10 Breakfast
  • 8 reviews 2.5/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Hong Kong

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.