ibis Hong Kong Central & Sheung Wan

ibis Hong Kong Central & Sheung Wan 3 stars

Customer review rating (ALL Rating) 4.6/5 37 reviews

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Hotel extras

  • Breathtaking Harbor View

  • In proximity to HK Macau Ferry Terminal (5 mins) and MTR (8 mins)

  • Easy access to the Airport (Bus route A11) and High Speed Rail with MTR or Express Bus

  • 15 min walk to art galleries along Hollywood Road, PMQ and Tai Kwun

  • Modern style and Michelin restaurants and bars within walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Hong Kong Central & Sheung Wan

No 28 Des Voeux Road West, Sheung Wan
0 HONG KONG
Hong Kong SAR, China

GPS:22.287697, 114.147558

Telephone +852 2252 2929

Fax +852 2252 2900

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TASTE

The restaurant serves breakfast with international flavor and local specialties. Burnt orange, splashes of red and crisp white create vibrant, contemporary interiors amid a casual dining vibe, where guests indulge in global taste of great value for money.

Our accommodation(s)

Hotel features three room types: Studio, City View, and - offering spectacular views of the famous harbour - the high-level Harbour View rooms. Timber floors, 3-metre high ceilings and large bay view windows give the rooms a modern and inviting feel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  37 reviews

TripAdvisor Rating  4.0/5  4,235 reviews

Great service from friendly and attentive front staff

TripAdvisor rating 5.0/5

wazza1805 Solo travel - TripAdvisor review

First & foremost is the great staff at this hotel. Anson is amazing and she is very in tune with your needs and preferences. She always greets me when she sees me, which displays her great level of service. She's incredibly helpful. Tony does the night shift- what a great guy. Service with a smile. Thanks also to Amy with whom I also dealt with. Great service. The hotel is situated in a very convenient area of the city. Close to transport, shops and restaurants. I got a corner room and love love love it! Nice and bright and provides an enhanced view of the city. The window sills provide good shelving to store small items. The housekeeping staff is friendly and accommodating! Rooms are basic, clean, and refreshing. Thanks to the hospitable team at Ibis Hong Kong Central & Sheung Wan. I had a great stay and look forward to my next stay.

Amazing reception team

TripAdvisor rating 5.0/5

andrewtU6573MV Solo travel - TripAdvisor review

Once a year, I would like to share my experience with Ibis Central, HK, once gain Ibis Central is the only facility I never have complaints Thanks for Ms. Yo-yo, Ms. Queenie, Mr. Tony, Ms. Anson, your reception team is amazing You take care of my preferences, I appreciate your service

Appreciate Ms.Auyeung warm and welcome manners from my phone enquiry until check-in and during my stay

Customer review rating 4.5/5

N. Solo - Confirmed reviews ALL

Ms.Auyeung at front desk is always pleasant , informative and caring .

Dear Ms. N., We very much appreciate your comments regarding your stay at the ibis Hong Kong Central & Sheung Wan. It is always a pleasure to receive positive feedback to our team member - Yoyo Auyeung. I will share your comments with our team. I am sure it will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Jennifer Siu (Ms) Hotel Operation Manager

Forgot how to Treat Non-Staycation Guests

TripAdvisor rating 3.0/5

allenz853 TripAdvisor review

If it wasn't for the previous service and the location of the hotel, I doubt I would have kept booking this hotel. The elevators are old , the TV doesn't have a HDMI jack, the room refrigerator is super small, the room doesn't have drawers and other things to help you store your clothes.... However I have been staying here for my yearly Q2/Q4 Asia Business Trips since 2015, didn't mind back then as the rates were great and the service was superb. After Hong Kong opened it's borders to non-residents, I was ecstatic to return to Hong Kong and book ibis again. However, I found that their quality of service greatly diminished. No guaranteed upgrades for loyalty members (I used to stay 50+ days a year with them, so you can guess what level loyalty I am), didn't even follow a simple request for extra hangers (because there's no drawers to store your work clothes) and to my surprise treated me like a Staycation Guest that was paying a lot less. I booked using their official website and paid normal rates but gave me the Staycation package where there's only house keeping twice a week and placed me in a hall filled with these noisy Staycation guests. I know Staycations were essential to keep your business afloat during the pandemic and when Hong Kong kept their borders closed, but don't stay in that mode if you expect to keep real guests. Frankly, there's a few newer hotels around the block, I'm definitely considering moving to the newer one literally down the block.

Dear Allen, Thank you for choosing to stay at our hotel and we truly value the continuous support you have given us. We treat our guests wholeheartedly and it is with sincere regret we read about the unpleasant experience in your recent stay. For the elevators and in-room facilities, please rest assured that the elevators will be checked regularly by our Engineering to ensure the elevators are in the best condition. Meanwhile the room is designed to make the best use of functionality and practicality of the room to create spaciousness and homey experiences for our guests, we have passed on your comments for review in the future. If you need to connect the TV through HDMI the next time, please feel free to contact us for assistance. We apologize the room assignment fell short of your expectations. Our team always try our best to accommodate room requests for room type like bedding, floor level, etc. upon availability. May I recommend you to join our membership program as room upgrade which is subject to availability is part of the benefits of Accor ALL Live Limitless members of Gold tier or above. Regarding the housekeeping service, the Executive Housekeeper has been informed about the situation that you encountered. She will review with the team and will make great efforts to not let this happen again. Besides, during the pandemic situation, special housekeeping service is arranged however if you need additional housekeeping service, please do not hesitate to contact us. You have mentioned the soundproofing of the room and our team has been aware of your comment. If the neighbouring guests are too loud, please feel free to ask the Front Office for assistance and we are happy to assist you to have a room change. Sorry again for what you have experienced and it is believed the occasional circumstance did not reflect our usual practice. While we welcome all guests from all over the world, our team members will continue to provide a level of service that meets guests’ expectations and we look forward to having you back soon. Kind Regards, Jennifer Siu Hotel Operations Manager

Always Great service at reception

TripAdvisor rating 5.0/5

honkub20 Friends getaway - TripAdvisor review

Long time no come to stay at Ibis Sheung wan and come to checkin late night Warm welcome from Anson at the reception and room was upgraded to the nice sea view room. Thank you 😁👍 This time breakfast change to buffet style at the restaurant but no time to try yet. Will come back and try next time.

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Other web-users rate our hotel

  • 970 reviews 9.3/10 Location
  • 1,085 reviews 7.8/10 Room
  • 893 reviews 8.7/10 Service
  • 28 reviews 7.7/10 WiFi
  • 462 reviews 8.6/10 Cleanliness
  • 261 reviews 8.4/10 Vibe
  • 154 reviews 8.1/10 Breakfast
  • 8 reviews 9.6/10 Bar

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