Thank you for your feedback and for the positive scores you gave our team and cleanliness. We're sorry that the plumbing sounds disturbed your sleep and that the ensuite door did not close properly, leaving you feeling uncomfortable when using the bathroom. Both are important aspects of guest comfort, and we will ask our maintenance team to check the plumbing noise and inspect the bathroom door so that the issues can be addressed. We appreciate you bringing these matters to our attention and hope the rest of your stay was enjoyable. Kind Regards, Alejandra Sevillano Assistant General Manager

Thank you for your kind comments about our team, the cleanliness of your room and our location near Albert Dock and the Cavern Quarter. We're sorry to hear that the ensuite became steamy during your shower. Our extractor fans operate on a timer, running throughout the day and switching off overnight. We appreciate you raising this and will share your feedback with our maintenance team. It's wonderful to know that you had such a positive stay overall. Thank you for choosing us! Kind Regards, Alejandra Sevillano Assistant General Manager

Thank you for your lovely review. We're glad you found our hotel perfectly placed for exploring Liverpool and that our team made your stay a comfortable one. It's great to hear that you enjoyed the clean, comfortable room and helpful service. Your kind feedback is much appreciated, and we hope to welcome you back whenever you're next in the city. Kind Regards, Alejandra Sevillano Assistant General Manager

It's wonderful to hear that you enjoyed your stay with us! We're glad you found your room spacious and comfortable, and that our team made you feel welcome from the moment you checked in. We're also pleased that you appreciated our central location and the complimentary tea and coffee available downstairs throughout your visit. Thank you for choosing to stay with us. We hope Liverpool will bring you back our way again soon. Kind Regards, Alejandra Sevillano Assistant General Manager

Dear Susan, Thank you very much for your wonderful review. We’re delighted that you had such an enjoyable stay and appreciated our convenient location for the train stations, sightseeing, and shopping. It’s lovely to hear that you found your room clean and comfortable, enjoyed the generous supply of refreshments, and were pleased with the choice available at breakfast. We’re especially glad that our team could assist with your request to move to a lower floor and help make your stay more comfortable. Your kind comments will be shared with the entire team. We truly appreciate your excellent rating and hope to welcome you back on your next visit to Liverpool. Yours sincerely, Joanna Aniolkowska General Manager

Dear Guest, Thank you for taking the time to share your feedback and for awarding us such a great score. We're delighted to hear that you enjoyed our central yet quiet location, the cleanliness and comfort of your room, and the views. It's also wonderful to know that our team made a positive impression with their helpful and polite service. Thank you for your positive feedback on our breakfast, value for money, and sustainability efforts. We truly appreciate your comments and hope to have the pleasure of welcoming you back to ibis Styles Liverpool Centre Dale Street in the future. Kind Regards, Alejandra Sevillano Assistant General Manager

Dear Richard, Thank you very much for sharing your positive feedback. We’re delighted that you appreciated our convenient location and found the hotel clean, comfortable, and well suited to your needs. Our team works hard to create a welcoming environment where guests can relax and enjoy their time in Liverpool, so your kind comments are greatly appreciated. We hope you had a wonderful visit to the city and look forward to welcoming you back for another enjoyable stay in the future. Yours sincerely, Joanna Aniolkowska General Manager

Dear Sarah, Thank you very much for your wonderful review! We’re delighted that you enjoyed our brilliant central location and found the hotel clean, welcoming, and comfortable. It’s great to know that you were able to explore Liverpool’s attractions, restaurants, and bars easily on foot and that you had a restful night in our comfortable bed. We truly appreciate your kind feedback and hope to welcome you back for another enjoyable stay very soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Austin, Thank you so much for your wonderful review and perfect score! We’re absolutely delighted to hear that we are your favourite place to stay whenever you visit Liverpool. Knowing that our guests choose to return is one of the greatest compliments we can receive. It’s fantastic that you find our location so convenient for exploring the city while also enjoying a quieter atmosphere away from the busier Liverpool ONE area. We’re especially pleased that you found the bed so comfortable—being described as the most comfortable hotel bed you have ever slept in is truly high praise! Thank you again for your kind words and continued support. Your comments will be shared with the entire team, and we look forward to welcoming you back for another comfortable and restful stay very soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Penny, Thank you very much for your fantastic review and perfect score! We’re delighted that you received such a warm welcome from our team and enjoyed our convenient location, comfortable bed, and excellent value. Creating a friendly and relaxing experience for our guests is extremely important to us, so your kind comments mean a great deal to the entire team. We hope to have the pleasure of welcoming you back for another enjoyable stay in Liverpool very soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Carolyne, Thank you very much for your wonderful review and for rating your stay 10/10. We are delighted to hear that you enjoyed our central location, clean and comfortable rooms, and the relaxed atmosphere of the hotel. It is especially lovely to know that you found our team helpful and welcoming. Thank you also for recommending us. We really appreciate your kind words and hope to welcome you back to ibis Styles Liverpool Dale Street again soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Holger, Thank you very much for your fantastic 10/10 review. We are delighted to hear that everything was to your satisfaction and that you especially appreciated our friendly team and good service. Your kind comments are greatly appreciated and will be shared with the team. Thank you for choosing ibis Styles Liverpool Dale Street. We hope to welcome you back again soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Jeannie, Thank you very much for your lovely review and for rating your stay 9/10. We are so pleased to hear that our team was able to make you feel welcome and looked after following a stressful journey. Your kind words about the two team members on duty, including our Team Leader, are greatly appreciated, and we will be sure to share your feedback with the team. It is always wonderful to know that our staff have made a positive difference to a guest’s stay. Thank you again for choosing ibis Styles Liverpool Dale Street. We hope to welcome you back again soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Teri, Thank you very much for your lovely feedback. We are delighted to hear that your stay was exactly what you needed and that you were pleased with your room. It is especially nice to know that you enjoyed being on the 7th floor and were able to appreciate the views from there. We are very fortunate to have a central location, and some of our higher-floor rooms offer a great outlook across the city. Thank you again for choosing to stay with us. We really appreciate your comments and hope to have the pleasure of welcoming you back to ibis Styles Liverpool Dale Street on your next visit to Liverpool. Yours sincerely, Joanna Aniolkowska General Manager

Dear Molly, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Joanna Aniolkowska General Manager

Dear Idil C., Thank you for taking the time to tell us about your experience at the ibis Styles Liverpool Centre Dale Street - Cavern Quarter. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Aniolkowska General Manager

Dear Denise, Thank you for taking the time and trouble to complete a survey following your recent stay at the Ibis Styles Liverpool Centre Dale Street. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to the Ibis Styles in the near future. Yours sincerely, Joanna Aniolkowska General Manager

Dear James, Thank you so much for your fantastic review! We’re delighted you had an excellent stay and enjoyed our breakfast, complimentary hot drinks, and central yet quiet location. It’s especially lovely to hear your kind words about our amazing team. We hope to welcome you back again soon! Yours sincerely, Joanna Aniolkowska General Manager