Peppers Clear Mountain 4.5 stars

Customer review rating (ALL Rating) 4.0/5 653 reviews

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Peppers Clear Mountain - Image 1
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564 Clear Mountain Road, 4500 CLEAR MOUNTAIN, Australia

Description

Hotel extras

  • Just 35 minutes from Brisbane CBD, surrounded by tranquil mountain scenery

  • Sweeping views across the Glass House Mountains, Moreton Bay and beyond

  • Beautifully renovated accommodation with private balconies or courtyards

  • Refined dining with spectacular views at The Glasshouse Restaurant

  • Relax and unwind with an outdoor swimming pool and tranquil day spa

Our accommodation(s)

Book this hotel
Room 1
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Room

Superior Queen Room

Photo out of - Superior Queen Room

Unwind in a beautifully appointed Superior Room featuring a Queen bed, private balcony and tranquil forest outlook. Enjoy contemporary comforts in a peaceful retreat for up to two guests.

  • Views:

    Forest view or Lake View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Queen size bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Forest view or Lake View
See availabilities

Experience a beautifully appointed Deluxe Room featuring a King bed, private balcony and a tranquil forest outlook, with glimpses of the surrounding mountain landscape. Sleeps up to two guests.

  • Views:

    Forest view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 17'/43 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Phone light for hearing impaired
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Ideal for families, this beautifully appointed Deluxe Family Room features two Queen beds, a private balcony and a tranquil forest outlook with glimpses of the surrounding mountain landscape. Sleeps up to four guests

  • Views:

    Forest view

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Relax in an Executive Room featuring a King bed, private balcony and peaceful mountain and forest views. Offering extra space and contemporary comforts for a relaxing stay for up to two guests.

  • Views:

    Forest view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 18,4'/47 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Experience premium comfort in a beautifully appointed Privilege Room featuring a King bed, garden views, Nespresso coffee machine, plush bathrobes, slippers and premium amenities. Sleeps up to two guests.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 17'/43 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Phone light for hearing impaired
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Peppers Clear Mountain

564 Clear Mountain Road
4500 CLEAR MOUNTAIN
Australia

GPS:-27.305105, 152.885475

Telephone
Fax +61 7 3268 5435

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 51 rooms
  • One room for people with reduced mobility
  • One family room
  • 51 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-out

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge

Business

8 Meeting rooms

Well-being

Pool

  • Outside
  • On site

The Glasshouse Restaurant

Photo out of - The Glasshouse Restaurant

Set within Peppers Clear Mountain, The Glasshouse Restaurant offers relaxed, refined dining with fresh flavours and sweeping mountain views. Open for breakfast, lunch and dinner, it’s a beautiful setting for leisurely dining and special occasions.

Cooking style
Gourmet
Capacity
44
Accessibility
Accessible service
4500 Clear Mountain, Australia
Telephone +61 7 3298 5100
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
  • -
Sunday
  • -
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu

Set within Peppers Clear Mountain, The Glasshouse Restaurant offers relaxed, refined dining with fresh flavours and sweeping mountain views. Open for breakfast, lunch and dinner, it’s a beautiful setting for leisurely dining and special occasions.

Unwind at the bar within The Glasshouse Restaurant, where cocktails, wines and refreshing drinks are paired with sweeping mountain views. The perfect place for a relaxed afternoon drink, pre-dinner cocktail or evening nightcap.

Enjoy a continental buffet with a selection of à la carte hot dishes. When weather permits, breakfast can be enjoyed outdoors on the lawn for a relaxed, fresh-air start to your day. Offered at a special rate during our transformation.

Stephanies Day Spa located at Peppers Clear Mountain, offers a scenic 35-minute journey from Brisbane CBD. Specialising in couples and group treatments, it features unique therapies, spa packages, and a retail boutique with world-class skincare and gifts.

Celebrate your special day at Peppers Clear Mountain, where stunning ceremony gardens overlook Lake Sampsonvale and the Glasshouse Mountains. With elegant reception spaces and serene surroundings, it's the perfect venue for a truly unforgettable wedding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  653 reviews

Customer review rating 4.5/5

Brad D. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

David K. Couples - Confirmed reviews ALL

Customer review rating 0.5/5

Mathew C. Couples - Confirmed reviews ALL

Customer review rating 0.5/5

Sue-ann G. Friends - Confirmed reviews ALL

Customer review rating 3.5/5

Mia G. Friends - Confirmed reviews ALL

Customer review rating 0.5/5

Mathew C. Couples - Confirmed reviews ALL

I stayed at this hotel many years ago and remembered really enjoying the experience, so I decided to return for a night over the weekend. Unfortunately, this visit was a significant disappointment and nothing like the experience I remembered. Upon arrival, I was rushed through a very brief check-in by an elderly lady with blonde hair. I received no information about the hotel’s amenities, breakfast times, or the onsite restaurant. As a Platinum member, I also usually receive a small welcome pack and note, which is always a lovely personal touch and something I genuinely look forward to. This time there was nothing. I believe there was a wedding being held at the hotel that evening, and it certainly felt as though the wedding was the priority while the experience of other paying guests had become an afterthought. Unfortunately, breakfast the following morning continued the same pattern. I waited around an hour just to receive a coffee, followed by another 30 minutes before my breakfast arrived. A 90-minute wait for breakfast is difficult to justify at a hotel, particularly when checkout is at 10am. Instead of being able to enjoy a relaxed morning, I was left rushing to finish breakfast and get back to the room in time to check out. The most concerning part of the stay, however, was returning to my car and finding glassware containing alcohol sitting on the boot. It had unfortunately left scratches in the paintwork. I completely understand that a hotel cannot control every individual guest’s behaviour, but I would have expected hotel glassware not to be taken into the car park in the first place. What made the situation worse was the response when I raised it with reception. I was met with a cold and dismissive attitude and simply told there was nothing they could do. I wasn't necessarily expecting the hotel to immediately accept responsibility for another guest's actions, but some basic concern, empathy, or even an acknowledgement of what had happened would have been appropriate. Overall, this was an extremely disappointing return to a hotel I had previously remembered very fondly. From the rushed and uninformative check-in, to the excessive breakfast wait, the lack of recognition as a Platinum member, and finally the dismissive handling of the incident involving my car, the entire stay felt lacking in the level of hospitality I would expect from a hotel of this standard. Sadly, based on this experience, I would be very hesitant to return.

Customer review rating 0.5/5

Sue-ann G. Friends - Confirmed reviews ALL

The lady at reception which I'm guessing is the manager was not welcoming on our arrival, didn't want to help and look into why our early check in wasn't applied. Then wanting to charge us $20 per hour which was never discussed. She was rude and abrupt. Talking to a staff member rudely Infront of me as well. They rang us to advise our room was ready and hour early, not mentioning being charged for one hour early check and find that they have charged our card on checkout for $20 We were there for a function and was not a great experience. Weak drinks, they couldn't wait to get us out of there turning lights on and pushing us out of the function room Security was rude. With the money spent there and you get treated like that is absolutely appalling.

Customer review rating 3.5/5

Mia G. Friends - Confirmed reviews ALL

Stayed at this location for the second time. Beautiful spot. Bedding configuration was wrong and only partly rectified. No change in price. Breakfast food was great but wait times and staffing were appalling. All staff were excellent but there were nowhere near enough of them. 45mins for a coffee is too long.

Customer review rating 4.5/5

Wayne M. Couples - Confirmed reviews ALL

Great views, we will be back. I have told other family members to check out this venue.

Thank you for your wonderful feedback! We’re so pleased to hear you had a great time away and enjoyed the beautiful views and delicious meals. We’ll be sure to pass your kind words on to Tahnie, it’s lovely to hear that she provided such great service. We’re especially grateful for your recommendation to your family and friends. We look forward to welcoming you back again soon!

Customer review rating 0.5/5

Leslie R. Families - Confirmed reviews ALL

The worst experience I’ve ever experienced at a hotel. The receptionist was rude and spoke down to everyone, she even refused the groom to check in as he didn’t have a card with him. Your staff at the wedding reception were rude and and everyone’s mealywere stone cold.

Customer review rating 3.0/5

Luke B. Families - Confirmed reviews ALL

After recently switching from mercure to peppers the facility and rooms were freshly renovated and comfortable. We enjoyed our little weekend there, but unfortunately the understaffing and quality of food in the restaurant tainted our experience. With 3 kids we waited around an hour for dinner and missed an item we ordered. The items received weren't quite as described on menu and to the standard expected to match the price. Ie line caught reef fish was a farmed barramundi. Chicken option was not well cooked quite dry. Breakfast was by far the biggest let-down of the stay taking approximately 1.5 hours for coffee to arrive and 2 hours for the food. If it wasn't included in the stay price we would have left much earlier. Again keeping kids hungry isn't a great idea. The breakfast which eventually arrived wasn't the greatest quality something I could have made myself in about 5 mins had I been given access to the kitchen. The waiting staff were trying their best can not fault them. Just a shame that staffing during the peppers transition was miscalculated. I could hear people all over the facility expressing their disappointment mostly from the wedding guests and already jumping on online reviews

Customer review rating 4.5/5

Peta T. Families - Confirmed reviews ALL

Beautifully renovated with chalet like feel. Gardens, pool and outside areas peaceful and relaxing. Style and amenities in the rooms are consistent and luxurious. Restaurant has beautiful outlook. All staff individually, are respectful and willing to help but the inconsistencies in the restaurant, both at breakfast and dinner, make it seem like the staff do not have clear direction or enough training to make it a seamless experience for the guests which can be easily rectified with protocols and training. I’m unsure how the hotel satisfies the requirements for disability access as no matter where you go in the hotel there are stairs, ramps are available but have stairs at either one end or both.

Thank you for taking the time to share such detailed and thoughtful feedback. We’re delighted to hear that you enjoyed our beautifully renovated property, chalet-style atmosphere, peaceful gardens and pool areas, as well as the style and amenities of the rooms and the outlook from our restaurant. We also genuinely appreciate your constructive comments regarding the consistency of our restaurant service. We’re always looking for ways to improve the guest experience, and your feedback highlights areas where clearer procedures, communication and additional staff training could make a meaningful difference. We will certainly share your comments with our team. We also take your concerns regarding accessibility very seriously. Ensuring our facilities are welcoming and accessible to all guests is important to us, and we appreciate you bringing this to our attention. We will review the points you have raised regarding access throughout the property. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more seamless experience on your next visit.

Customer review rating 0.5/5

Damian F. Solo - Confirmed reviews ALL

Did not say it was a construction site when I booked, no room service, noisy, bad experience

Customer review rating 1.0/5

Melanie H. Families - Confirmed reviews ALL

See above. I didn’t even bother mentioning it as other reviews before said you couldn’t care less.

Customer review rating 5.0/5

Brian L. Business - Confirmed reviews ALL

Helpful, and pleasant staff

Thank you for your lovely feedback! We’re delighted to hear you enjoyed our peaceful and convenient location, and that our team provided helpful and pleasant service. We appreciate you taking the time to share your experience and hope to welcome you back again soon!

Customer review rating 5.0/5

Hamish B. Business - Confirmed reviews ALL

I arrived about 9 pm and the team in the restaurant helped me out with some food and drinks at check in, even though they were closed for the night. Room was well appointed room and the bed was comfortable. I've stayed here a few times and the team are great and I always get a good nights sleep.

Thank you so much for your wonderful review and for continuing to choose to stay with us! We’re delighted to hear that our team went above and beyond to look after you on your late arrival, and that you enjoyed your well-appointed room and comfortable bed. It’s especially lovely to hear that you’ve stayed with us a few times and consistently have a great experience and a good night’s sleep. We truly appreciate your kind words about the team and look forward to welcoming you back again soon!

Customer review rating 5.0/5

Yvonne M. Couples - Confirmed reviews ALL

A perfect place, which we could have stayed for a longer experience. The resturant has a wonderful chef.

Thank you so much for your beautiful review. We’re delighted to hear that you enjoyed the Lodge’s recent revamp and found it to be the perfect place to relax, recharge and unwind. It’s wonderful to know you enjoyed your experience with us, and we’ll be sure to pass your kind words on to our chef. We’d love to welcome you back for a longer stay next time!

Customer review rating 1.0/5

Georgia G. Couples - Confirmed reviews ALL

We arrived to hundreds dead bugs in the bathroom and discovered no shampoo left in the bottle mid-shower. No apology was made to amend, and we were left to clean up the dead bugs. Walls were so thin it was disturbing to hear the neighbours. Wedding event took place with no warning for noise and smoking. Fridge is not a fridge and spoiled our food. We also tried the resturant after the new renovations but this was highly expensive, poor service and not good food. I have tried contacting the GM Kim for a partial refund multiple times with an empty promise of her reply.

Customer review rating 3.0/5

Rhiana P. Business - Confirmed reviews ALL

The room was musty smelling, bathroom floor was sticky. Hot water took well over 6 minutes before it kicked in. Bed was extremely uncomfortable. Screen has no clasp so couldnt leave glass door open overnight safely.

Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We sincerely apologise for the musty smell, sticky bathroom floor, delayed hot water, and uncomfortable bed. We also appreciate you bringing the issue with the screen and glass door to our attention. These are not the standards we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for follow-up. We’re grateful for your honest feedback, as it helps us identify areas where improvements are needed. We hope you’ll consider staying with us again so we can provide you with a much more comfortable experience.

Customer review rating 3.0/5

Krystal T. Couples - Confirmed reviews ALL

The staff on the front reception are very helpful and friendly. The walls in the room are very thin and you can hear the people next door snoring and talking and making noise. The floor towards the balcony was bouncy and when you walked the cupboard to the fridge rattled. There were lots of dead bugs in the shower and on the floor in the bathroom and in the sink but the Girl was lovely in reception and came and cleaned them up for us. The coffee pods for the coffee machine were not the right ones and didn't fit in the machine. The restaurant was too expensive we had to get take out. The view in the pictures for the hotel looked different than in real life you can't see much of the Lookout of the lakes and the mountains due to the trees being very high and blocking the view. When you had a shower it leaked water out in the bathroom and wet the floor. The bed was very comfortable. It was good having a fridge. The price was good for the location in Samford close to town. Staff are very friendly and helpful🙂

Thank you for taking the time to share such detailed feedback with us. We’re pleased to hear that you found our reception team friendly and helpful, enjoyed the comfortable bed and convenient fridge, and felt our location and pricing offered good value. We’re very sorry that several aspects of your stay fell short of expectations. We appreciate you bringing the issues with the room, bathroom cleanliness, shower leakage, coffee pods, flooring, and noise levels to our attention. We will certainly share this feedback with our housekeeping and maintenance teams so these matters can be addressed. We’re also glad our reception team was able to assist you with the bathroom during your stay. Your comments regarding the views and restaurant pricing are also appreciated and will be taken into consideration. Thank you again for your honest feedback. We value it greatly as it helps us identify areas where we can improve, and we hope we’ll have the opportunity to provide you with a much better experience in the future.

Customer review rating 5.0/5

Tim B. Business - Confirmed reviews ALL

Upon arrival i was welcomed by Tahnie at the front desk. As a very frequent traveller for many years now, Tahnie's warm and genuine reception and check in experience was the best I have experienced.. We had a genuine, enjoyable conversation about the recent improvements, the bird and animal life on the grounds. Gold standard! Accor take notice! Dinner in the Restaurant was excellent, too. Layla provided excellent service and good advice about the new menu. The room was freshly renovated and very comfortable. Clear Mountain has very noticeably improved since my last stay. Well done to all involved. I would now highly recommend a visit.

Customer review rating 4.0/5

Colin M. Couples - Confirmed reviews ALL

Great location. Terrific views. Comfortable room but very slow service in the restaurant for dinner and breakfast

Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our great location, terrific views, and comfortable room. We’re sorry, however, that the service in our restaurant was slower than expected during both dinner and breakfast. We understand how frustrating this can be and appreciate you bringing it to our attention. We’ll share your comments with our restaurant team as we continue working to improve our service. We hope to have the opportunity to welcome you back and provide a smoother dining experience next time.

Customer review rating 5.0/5

Bramwell S. Solo - Confirmed reviews ALL

The staff at reception were very polite, professional and helpful with no fuss check in. Upon arrival, I was informed by the receptionist that I'd be reciving an upgrade as the room I'd booked was no longer available. General staff interaction during the evening at the function was fantastic, all staff members were polite, patient and helpful. The following day at breakfast, again all staff members were extremely polite and helpful. Food was very well priced and tasted wonderful and the coffee was delicious. The room was excellent, clean and comfortable with a wonderful aroma. The room also had a great range of options for tea, coffee and a complimentary bottle of wine, and the amenities were outstanding. Over all an excellent experience.

Thank you so much for taking the time to share such a wonderful and detailed review. We’re absolutely delighted to hear that you had an excellent experience from arrival through to breakfast. It’s fantastic to know that our reception and events teams made you feel so welcome, and that the upgrade was a pleasant surprise. We’ll be sure to share your kind comments with the entire team — especially your feedback on their professionalism, patience and helpfulness. We’re also thrilled that you enjoyed your room, the amenities, complimentary wine, delicious coffee and breakfast. It’s wonderful to hear that everything contributed to such an enjoyable stay. Thank you again for your generous feedback and for recognizing the efforts of our team. We look forward to welcoming you back for another excellent experience soon!

Customer review rating 0.5/5

Jazzmin C. Business - Confirmed reviews ALL

I didn’t get to stay because of failure of your staff members

Other web-users rate our hotel

  • 206 reviews 8.2/10 Location
  • 516 reviews 6.7/10 Room
  • 416 reviews 7.8/10 Service
  • 12 reviews 5.1/10 WiFi
  • 328 reviews 6.7/10 Food
  • 224 reviews 4.5/10 Amenities
  • 187 reviews 4.4/10 Cleanliness
  • 99 reviews 8.1/10 Breakfast

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