Mercure Clear Mountain Lodge 4 stars

Customer review rating (ALL Rating) 4.1/5 471 reviews

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Description

Hotel extras

  • Free Parking.

  • Tennis Courts, outdoor pool, Stephanie's Day Spa.

  • Panoramic Views of Lake Samsonvale, The Glasshouse Mountains and beyond.

  • Gourmet On-Site Restaurant and Bar Mandy's Lakeview Bar & Restaurant.

Our accommodation(s)

Hotel location

Mercure Clear Mountain Lodge

564 Clear Mountain Road
4500 CLEAR MOUNTAIN
Australia

GPS:-27.305105, 152.885475

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LAKEVIEW RESTAURANT

Sit inside or on the balcony and indulge in an innovative menu boasting local produce. Enjoy sweeping day and night views over the Glasshouse Mountains, Moreton Bay and islands, in this stunning setting for lunch or dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  471 reviews

TripAdvisor Rating  4.0/5  765 reviews

Customer review rating 0.5/5

Regan B. Families - Confirmed reviews ALL

The whole place is being demolished to make way for a new 5 star resort. The whole place was a demolition site with materials all over the place, and was an absolute mess. We arrived at 11am to be told there were no rooms available until 2pm as they were all being cleaned. When we came back at 2pm the beds in our room has been loosely made, but had also clearly been lain in, there was a fresh shit in the toilet waiting for us, the balcony was dirty and the room dusty. We were given a different room, thank god, but it smelt horrific. I don't know what it was, but the air con seemed to just blow a mouldy stench all through the room. The resort as a whole was absolutely not fit for purpose, and what made it worse was the staff. They did not give two fucks the place was a mess and didnt care that we were having a bad experience. When stating that we didn't know the resort was under construction as we had booked through a third party, the response was 'well that's not our problem's ... Umm, yes it is. It is your responsibility rondo the due diligence and make sure your booking partners are aware of any works being done at the hotel so they can make informed decisions. Anyway, we had 2 nights booked, but didn't stay a single one. Waste of time, waste of money, have requested a refund.

Customer review rating 5.0/5

Yvette-maree V. Families - Confirmed reviews ALL

My son and daughter enjoy some quality quiet time together. We loved the dining experience and the pool.

Customer review rating 4.0/5

Ian M. Families - Confirmed reviews ALL

Happy with stay, staff were friendly. Beautiful location. More stairs than we thought, though understand why once arrived (location). We had an elderly person with us, though we managed. Unfortunate that there wasn’t a bar or snack / food option throughout day. Only specific times. Though again we assume was due to decreased occupancy. We have stayed and use other Mercure hotels and we utilise the bar / food area a lot throughout the day. Again we understand Reno’s are ongoing. All that said we were happy with our relaxing stay.

Customer review rating 5.0/5

Amanda L. Couples - Confirmed reviews ALL

We stayed just one night. The room was beautiful and sitting out on the room balcony was just beautiful and peaceful.

Customer review rating 0.5/5

Jessi L. Couples - Confirmed reviews ALL

We paid for a privilege room, it had been bombed with bleach and was unbearable. The bed also had a massive sag in the middle We moved to a standard room, that still had a strong bleach smell but not as bad. The airconditioner was full of mould, the carpet full of dust bunnies. We left and requested a refund, we have only been given a $200 refund and are incredibly unhappy with this and the service. We have since been advised that the hotel has been purchased and is pending renovation however dont believe the standard should fall during this time and should not have impacted our stay at all.

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Other web-users rate our hotel

  • 180 reviews 8.6/10 Location
  • 428 reviews 6.4/10 Room
  • 339 reviews 7.9/10 Service
  • 5 reviews 7.7/10 WiFi
  • 262 reviews 6.6/10 Food
  • 178 reviews 4.1/10 Amenities
  • 157 reviews 4.1/10 Cleanliness
  • 101 reviews 3.6/10 Vibe

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