Mercure Clear Mountain Lodge 4 stars

Customer review rating (ALL Rating) 4.0/5 538 reviews

Mercure Clear Mountain Lodge - Image 1
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Description

Hotel extras

  • Free Parking.

  • Tennis Courts, outdoor pool, Stephanie's Day Spa.

  • Panoramic Views of Lake Samsonvale, The Glasshouse Mountains and beyond.

  • Gourmet On-Site Restaurant and Bar Mandy's Lakeview Bar & Restaurant.

Our accommodation(s)

Hotel location

Mercure Clear Mountain Lodge

564 Clear Mountain Road
4500 CLEAR MOUNTAIN
Australia

GPS:-27.305105, 152.885475

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LAKEVIEW RESTAURANT

The hotel is undergoing transformation into a 5-star Peppers until end of July. Main restaurant closed; temporary dining available. Weather permitting, enjoy outdoor dining on the lawn perfect for fresh-air breakfasts or sunset moments.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  538 reviews

Customer review rating 2.5/5

Andrew G. D. Business - Confirmed reviews ALL

Facilities were poor and property was hard to enjoy given all of the renovations. There was no mention of this on the Qantas booking site yet price seemed to the norm without concession. Service was poor throughout the 10 days stay as well

Customer review rating 3.5/5

Shuo C. K. Couples - Confirmed reviews ALL

We were nervous about the renovation works on site, but our room was clean, private, and had a great view. The breakfast was good. However, there are a few things to keep in mind: • Allergy Warning (Room 46): If you suffer from dust mite or mould allergies, be careful. I had a strong reaction here. The dated building materials seem to hold moisture, and the room likely needs better ventilation. Would recommend the hotel to have this inspected while renovation works are carried out. Avoid carpets if ventilation cannot be improved. • Billing Hassles: We were double-charged for breakfast. While we got a refund, they didn't return the credit card surcharge. The staff was also quite defensive when we raised the issue, mentioning there’s nothing to do with the staff on-site when no accusations were made towards the staff. Nevertheless, the refund was issued the next day and case closed. The staff did resolve it efficiently. • Balcony: Smoke from neighbouring guests and cobwebs on the outdoor furniture made it hard to enjoy the outdoor space. Tips for future guests: Skip the express check-out. Check your invoice thoroughly before you leave to avoid the headache of chasing a refund later.

Customer review rating 4.5/5

Lisa C. Friends - Confirmed reviews ALL

I appreciated the kindness of the lady at reception when we checked in. She was lovely moving us to a room which would accommodate my new broken big toe and explained the quickest and easiest way to get from to our room, my friends wedding ceremony and then wedding reception. Breakfast did take a long time to arrive to our table and the poached eggs were overcooked but it was still very tasty and appreciated. The car parking is poor for a wedding venue and accommodation stay. Some of my friends who were wedding guests had to park down the hill a bit away from the venue. We were lucky to get a park near the ceremony but it was a walk (with a broken toe) to the room to get changed and ready for the wedding as the car park we were directed to park in was full and the only way out of the dead end where we were told to park was a 6 point turn. It would help if staff could put a parking full sign out or to have an arrow or instruction on more parking available.

Customer review rating 1.0/5

Rebecca S. Friends - Confirmed reviews ALL

Room was lovely until the next morning when we found someone else’s underwear in our bed

Customer review rating 4.5/5

Jonathan S. Business - Confirmed reviews ALL

I was there for work, but if felt like a holiday as the hotel was surrounded by amazing views, and was extremely peaceful and relaxing. Food was excellent too.

Other web-users rate our hotel

  • 194 reviews 8.2/10 Location
  • 462 reviews 6.3/10 Room
  • 375 reviews 8/10 Service
  • 5 reviews 5/10 WiFi
  • 293 reviews 6.1/10 Food
  • 197 reviews 4.6/10 Amenities
  • 175 reviews 4/10 Cleanliness
  • 91 reviews 7.6/10 Breakfast

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