Peppers Clear Mountain 4.5 stars

Customer review rating (ALL Rating) 3.9/5 737 reviews

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Description

Hotel extras

  • Just 35 minutes from Brisbane CBD, surrounded by tranquil mountain scenery

  • Sweeping views across the Glass House Mountains, Moreton Bay and beyond

  • Beautifully renovated accommodation with private balconies or courtyards

  • Refined dining with spectacular views at The Glasshouse Restaurant

  • Relax and unwind with an outdoor swimming pool and tranquil day spa

Our accommodation(s)

Book this hotel
Room 1

Unwind in a beautifully appointed Superior Room featuring a Queen bed, private balcony and tranquil forest outlook. Enjoy contemporary comforts in a peaceful retreat for up to two guests.

  • Views:

    Forest view or Lake View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Queen size bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Forest view or Lake View

Experience a beautifully appointed Deluxe Room featuring a King bed, private balcony and a tranquil forest outlook, with glimpses of the surrounding mountain landscape. Sleeps up to two guests.

  • Views:

    Forest view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 17'/43 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Phone light for hearing impaired
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Ideal for families, this beautifully appointed Deluxe Family Room features two Queen beds, a private balcony and a tranquil forest outlook with glimpses of the surrounding mountain landscape. Sleeps up to four guests

  • Views:

    Forest view

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Relax in an Executive Room featuring a King bed, private balcony and peaceful mountain and forest views. Offering extra space and contemporary comforts for a relaxing stay for up to two guests.

  • Views:

    Forest view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 18,4'/47 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Experience premium comfort in a beautifully appointed Privilege Room featuring a King bed, garden views, Nespresso coffee machine, plush bathrobes, slippers and premium amenities. Sleeps up to two guests.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 17'/43 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Phone light for hearing impaired
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Peppers Clear Mountain

564 Clear Mountain Road
4500 CLEAR MOUNTAIN
Australia

GPS:-27.305105, 152.885475

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 51 rooms
  • One room for people with reduced mobility
  • One family room
  • 51 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-out

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge

Business

8 Meeting rooms

Well-being

Pool

  • Outside
  • On site

The Glasshouse Restaurant

Set within Peppers Clear Mountain, The Glasshouse Restaurant offers relaxed, refined dining with fresh flavours and sweeping mountain views. Open for breakfast and dinner, it’s a beautiful setting for leisurely dining and special occasions.

Cooking style
Gourmet
Capacity
44
Accessibility
Accessible service
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu

Set within Peppers Clear Mountain, The Glasshouse Restaurant offers relaxed, refined dining with fresh flavours and sweeping mountain views. Open for breakfast and dinner, it’s a beautiful setting for leisurely dining and special occasions.

Unwind at the bar within The Glasshouse Restaurant, where cocktails, wines and refreshing drinks are paired with sweeping mountain views. The perfect place for a relaxed afternoon drink, pre-dinner cocktail or evening nightcap.

Enjoy a continental buffet with a selection of à la carte hot dishes. When weather permits, breakfast can be enjoyed outdoors on the lawn for a relaxed, fresh-air start to your day. Offered at a special rate during our transformation.

Stephanies Day Spa located at Peppers Clear Mountain, offers a scenic 35-minute journey from Brisbane CBD. Specialising in couples and group treatments, it features unique therapies, spa packages, and a retail boutique with world-class skincare and gifts.

Celebrate your special day at Peppers Clear Mountain, where stunning ceremony gardens overlook Lake Sampsonvale and the Glasshouse Mountains. With elegant reception spaces and serene surroundings, it's the perfect venue for a truly unforgettable wedding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  737 reviews

Customer review rating 5.0/5

Donal R. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Vanessa G. R. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Alexia A. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Shaun S. Couples - Confirmed reviews ALL

Customer review rating 2.5/5

C G. Families - Confirmed reviews ALL

Dear C G., Thank you for taking the time to tell us about your experience at the Peppers Clear Mountain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to just note that it was my day off when you saw me at breakfast and I was having breakfast with my family, just trying to enjoy my time with them as everyone else was with their families. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, K Bradbury General Manager Mercure Clear Mountain

Customer review rating 4.5/5

Vanessa G. R. Couples - Confirmed reviews ALL

we had a great experience, the location is amazing and the room was clean and of good size. the service was very good, everyone was very kind in general.

Customer review rating 5.0/5

Alexia A. Couples - Confirmed reviews ALL

Room beautiful, dining pleasant with excellent staff.

Customer review rating 3.0/5

Shaun S. Couples - Confirmed reviews ALL

Room good. Check in just ok. Anything to do with bar/restaurant was chaotic. Sunday morning breakfast was farcical.

Customer review rating 2.5/5

C G. Families - Confirmed reviews ALL

There was this aloof unfriendly atmosphere by leadership but the staff that dealt directly with bar and food service were beautiful. The manager was around but ignored some customers while enjoying a sit down with friends. I think a good leader makes the effort to make everyone feel welcomed! There was an aloof attitude from management. There is no loss of dignity in being polite. Breakfast was busy but leadership felt it was above them to step in! Walk the talk! Be a role model!

Dear C G., Thank you for taking the time to tell us about your experience at the Peppers Clear Mountain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to just note that it was my day off when you saw me at breakfast and I was having breakfast with my family, just trying to enjoy my time with them as everyone else was with their families. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, K Bradbury General Manager Mercure Clear Mountain

Customer review rating 4.5/5

Scott M. Couples - Confirmed reviews ALL

Dinner and breakfast at the restaurant were amazing! Reception and waiting staff were professional and friendly and very helpful. Rooms were well appointed and loved the pillow menu - beds and pillows were comfy and luxurious

Customer review rating 5.0/5

Walter Y. Couples - Confirmed reviews ALL

Friendly staff and good food. Quiet and relaxing environment close the the nature.

Customer review rating 3.5/5

Michael D. Friends - Confirmed reviews ALL

It was nice, but a few disappointments. Great location though.

Customer review rating 2.0/5

Lindsay R. Business - Confirmed reviews ALL

It took 1 hour to order breakfast and have it put down to eat even with very few people. Ran out of multiple alcoholic beverages and even ran out of dessert spoons

Customer review rating 1.5/5

Mary P. Solo - Confirmed reviews ALL

Dissatisfied and I have written to Kim Brdabury re this however have not had a reply as yet.

Customer review rating 1.5/5

Samantha M. Friends - Confirmed reviews ALL

I would prefer to receive an email from one of the managers as promised by the reception to disclose our displeasure of our stay at this resort.

Customer review rating 4.0/5

David G. Families - Confirmed reviews ALL

Restaurant service was slow even though there did not appear to be many people in the restaurant. Room phone did not work No furniture on the balcony Lounge in the room partially blocked the access to the balcony!

Customer review rating 3.5/5

Anthony H. Couples - Confirmed reviews ALL

We enjoyed our stay at Peppers Clear Mountains, but there were a few misses. Check in was not seamless. I think the staff member may have been new and it did not appear that he was being well supported by othet staff. He appeared to be quite overwhelmed with answering the phones and checking people in. Upon walking through the hotel, we also heard staff talking about other customers and not in a good way. She did not even try and lower her voice. Rooms were clean and tidy, apart from the mould in the shower area. Breakfast was tasty and quick to arrive. Ground staff were always friendly. We enjoyed our time but probably would not go back again.

Customer review rating 0.5/5

Rob G. Business - Confirmed reviews ALL

No lunch options No room service Staff weren’t receptive to us arriving to breakfast at 9am even though there was no one else dining. No room cleaning (maybe this is normal for peppers but expected room cleaning for the brand) Poor internet (no excuse with starlink)

Customer review rating 4.0/5

Diane S. Couples - Confirmed reviews ALL

Unfortunately we had to report mould in our shower, hopefully that's been cleared up. Also breakfast took 50 minutes to arrive even though there was only 2 other couples there

Customer review rating 3.5/5

Linda G. J. Couples - Confirmed reviews ALL

While the venue is nice and a lot of work has been done, I was disappointed to be placed in the disabled room without a nice bathroom facility, and the view from the balcony was bushland full of rubbish. Parking was difficult due to the one way nature of the parking spaces and without clear access to the footpath once a car parked in that location. We did not eat dinner onsite due to the limiteed "share" style menu. We did eat breakfast which was quite nice but also not to the level I would have expecetd. Service by the staff was very good. Due to the heavy rain and fog we did not spend as much time at the venue as I had originally planned.

Dear Linda, Thank you for taking the time to share your feedback. I have taken your feedback on board and will discuss this with our team. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 2.5/5

Alyssa C. Families - Confirmed reviews ALL

The rooms were nice, but we really were surprised at the staff behaviours and the lack of courtesy and knowledge of the hotel. We had included breakfast in our booking and on the first day we were handed the menu with prices and explicitly asked "is this the included breakfast menu? We have breakfast included in our booking". We were told by a tired looking staff member that yes, we could order from the menu, "it's all included". So we did. We only learned on our second day of breakfast when staff member Layla told handed us the included breakfast menu that we had been incorrectly informed the day before and we would be charged for some of what we ordered the day before, but we had been told we would not. When we checked out, I spoke to the two staff members helping me about this, they said they would speak with the manager who had "stepped out for a bit" at 740 am, and that they would let me know what was decided. However, no one contacted me and I was charged for the disputed amount just a few minutes after I left. As I told the staff checking me out, it's not about the money, which was $35, it was the fact that we were told there was no charge, and then there was. The staff checking me out said it was "new staff, we've only been open a month, we need to train them more". I don't think I should be paying without consent for the poor training of new staff. Additionally, we were not told at any time that the main building would close at any time and it was not signed. Therefore, when we arrived back at 1015 pm from a meal with friends in the city, we were not able to go through the building - the shortest and driest option. My spouse has some limited mobility and we had to walk around the property in the rain, and this was difficult and something we would have liked to have known so we could have returned home before the doors locked. We similarly had an issue at 650 am on Sunday, with the doors locked on both sides of the building despite breakfast beginning at 7 am. We were finally let in the front at 658 am after three different staff members argued with each other about whether or not they should let us in. When we were let in, one member of staff said to us "only guests should be coming in" and we said "we are guests, we are staying here" and she just said "oh!" and then walked away. Basic customer service should be available at all times at a hotel like this, and is a main reason why we choose high rated hotels, but in truth, we have had more success in service in 3 star hotels. It was unfortunate as the rooms were lovely and well appointed and it could have been a really lovely stay.

Customer review rating 3.5/5

Michele N. Couples - Confirmed reviews ALL

With no lunch/ snacks or bar until 5 pm a minibar is a must. More could be done to acknowledge Platinum Plus members - a could of biscuits and a discount vouchure - meh. The only property that does not provide a bottle of wine. Probably the most disappointing part of our trip - especially being Peppers . Younger receptionist presented as “ inconvenienced “ when interacting .

Customer review rating 3.0/5

Kenneth M. Families - Confirmed reviews ALL

Main issue was soundproofing. We could hear neighbours arguing and kids were loud Service at reception was helpful Service at restaurant were trying their best but slow. Food was good once it arrived

Customer review rating 4.0/5

Sharon R. Solo - Confirmed reviews ALL

Deadfull pillows! Dirty Bathroom Floor, / toilet brush broken. Restaurant very good and staff attentive

Other web-users rate our hotel

  • 217 reviews 8.1/10 Location
  • 588 reviews 6.6/10 Room
  • 496 reviews 6.1/10 Service
  • 15 reviews 4.5/10 WiFi
  • 383 reviews 5.9/10 Food
  • 197 reviews 4.1/10 Cleanliness
  • 121 reviews 7/10 Breakfast
  • 102 reviews 5.9/10 Value

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