Mercure Clear Mountain Lodge 4 stars

Customer review rating (ALL Rating) 4.1/5 421 reviews

Mercure Clear Mountain Lodge - Image 1
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564 Clear Mountain Road, 4500 CLEAR MOUNTAIN, Australia

Description

Hotel extras

  • Free Parking.

  • Tennis Courts, outdoor pool, Stephanie's Day Spa.

  • Panoramic Views of Lake Samsonvale, The Glasshouse Mountains and beyond.

  • Gourmet On-Site Restaurant and Bar Mandy's Lakeview Bar & Restaurant.

Our accommodation(s)

Hotel location

Mercure Clear Mountain Lodge

564 Clear Mountain Road
4500 CLEAR MOUNTAIN
Australia

GPS:-27.305105, 152.885475

Telephone
Fax +61 7 3268 5435

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MANDY'S ON THE MOUNTAIN

Sit inside or on the balcony and indulge in an innovative menu boasting local produce. Enjoy sweeping day and night views over the Glasshouse Mountains, Moreton Bay and islands, in this stunning setting for lunch or dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  421 reviews

TripAdvisor Rating  4.0/5  765 reviews

Customer review rating 4.0/5

Col S. Families - Confirmed reviews ALL

Well situated and peaceful

Dear Col, Thank you for your feedback! We’re glad you enjoyed the peaceful location and hope to welcome you back again soon. Sara Mercure Clear Mountain

Customer review rating 4.0/5

Stephen C. Couples - Confirmed reviews ALL

Have been here a few times over the years and always find it is good place to relax with great views. Since our last visit we found that the bar and restaurant doesn’t open until the evening. It’s a shame as we have always enjoyed drink on the deck with views of the bay. Lucky we always travel with refreshments so we could still use the deck. We booked a Superior room which we prefer to the Deluxe rooms. As usual the staff are great.

Dear Stephen, Thank you for your lovely feedback and for being one of our returning guests. We’re delighted to hear you enjoyed the views, relaxing atmosphere, and our wonderful team. We appreciate your comments regarding the bar and restaurant hours and will take them into consideration as we continue to review our services. We look forward to welcoming you back again soon. Sara Mercure Clear Mountain

Customer review rating 4.0/5

Leanne B. Solo - Confirmed reviews ALL

Great location away from everything but property is getting a bit tired. Otherwise it was great. I come here often to relax and get away from it all.

Dear Leanne, Thank you for your lovely feedback and for being a returning guest. We’re glad you enjoy the peaceful location and that we’re your place to relax and unwind. Full renovations are starting soon, and we look forward to welcoming you back to experience the upgrades. Sara Mercure Clear Mountain

Customer review rating 0.5/5

Corinna H. Couples - Confirmed reviews ALL

Rooms are dated as we and know and accept however the bed was absolutely shocking. The meals here have always been fantastic however this time around I had the steak which was average and my wife had the fish which was like a piece of old boot leather and inedible. There was never a mention of a replacement meal or a refund. This was night one and we had one to go. We went out mid morning for a drive and some brunch which was nice but we did not stay here to be on the go we stayed here for some time out away from everything in a nice relaxing environment. When we got back to the motel around 2pm we thought as we had done several times before we would go to the bar for a drink and enjoy the view on the balcony. To our surprise the bar was closed and not reopening until 5:30pm. We could not even sit in this area. The best we got offered was to take a bottle of wine to our room. Neither of us drink wine so we declined. This place is under new management and they clearly do not understand their customer base or what it means to provide good service. Stay away.

Dear Corinna H., Thank you for sharing your feedback regarding your recent stay with us, I have noted your survey feedback as well as the email received at the property and I understand your frustrations. I have attempted to reply to your email and it has bounced back to me. I am the new GM for the property and have only been here a few weeks and unfortunately have a few obstacles to overcome. The property does have new owners and are very focused on the offerings to our guests and ensuring service standards are exceptional. I was away the past weekend and had not been made aware of the issues you encountered but will most definitely be following up on these for you. Your meal complaint should have been dealt with on the night and I will be speaking with the team to find out why it was not. In relation to Saturday for the bar timings – lunch concludes at 2.30pm with team here till 3pm for pack down and reset and another team member in at 5pm with the restaurant opening at 5.30pm having said that there is someone on staff at all times that holds an RSA that can provide drink service. As with most hospitality venues we do suffer a lack of team across all areas of the operation which in turn has led to the decision to shorten our opening ours as we just do not have the team available to service these areas. We are actively recruiting to increase our team so that we can return to having the bar open throughout the weekend hours but this takes time. This does not in anyway account for the issue you encountered with your meals. I have checked the details of your stay and note that your meals were not charged to your room on the night as our pos system had gone down. I have your docket from Friday night and note 2 main meals, chips, Brule, 5 cocktails and 5 beers with a total of $280, I have applied a full reversal for the 2 meals and I will not be charging the balance of your dinner bill which is $180 as a show of good faith and apology for your disappointing stay. I do hope that you will see past this last stay and give us another visit in the near future. Our renovations commence January 6th and will be completed in 3 stages with a reopening at the end of June 2026 Best regards, Mercure Clear Mountain Lodge

Customer review rating 1.0/5

Chris W. Couples - Confirmed reviews ALL

Room adequate, balcony very dirty. Premises generally unkempt and worn down. Restaurant very bad - service staff untrained and lacking confidence, senior service staff appear disinterested, very long delay for meals. 2 other tables meals bought to us by mistake. Offered deserts before main had arrived. Food very average - food overcooked. Scrambled eggs at breakfast very poor - dry and rubbery. Clearly problems in the kitchen. Need good head chef, proper staff training. Restaurant decor very boring, could easily and cheaply be improved with some atmospheric lighting and more room furniture/plants. It felt like sitting in a conference room. Given the views, this should be a destination location, not a sub-par restaurant. Menu is ok, but lacking any real interest - could be so much better.

Dear Chris, Thank you for taking the time to share your detailed feedback. We’re very sorry to hear that your experience did not meet expectations. Your comments regarding cleanliness, restaurant service, and food quality have been shared with our management and Food & Beverage teams for review and improvement. We’re also pleased to advise that full renovations are commencing soon, which will include upgrades to both our accommodation and restaurant spaces. We truly appreciate your insights, as they help us enhance the overall guest experience. Sara Mercure Clear Mountain

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Other web-users rate our hotel

  • 162 reviews 8.6/10 Location
  • 382 reviews 5.9/10 Room
  • 302 reviews 7.9/10 Service
  • 233 reviews 6.1/10 Food
  • 159 reviews 4.4/10 Amenities
  • 153 reviews 5.6/10 Comfort
  • 130 reviews 3.7/10 Cleanliness
  • 83 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.