TripAdvisor rating 4.0/5 725 reviews
Mercure Clear Mountain Lodge
564 Clear Mountain Road
4500 CLEAR MOUNTAIN
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Access: 12.1 km / 7.52 mi 15 min drive
Access: 12.2 km / 7.58 mi 16 min drive
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Sit inside or on the balcony and indulge in an innovative menu boasting local produce. Enjoy sweeping day and night views over the Glasshouse Mountains, Moreton Bay and islands, in this stunning setting for lunch or dinner.
All rooms beautifully appointed. Choose from the different categories available. A Standard Room, with 1 Queen and 1 King Single Bed views ranging from the Native Australian Bush and gorgeous Lake Sampsonvale, a Superior Room with 2 x Queen Size beds, views ranging from the Glasshouse Mountains, Lake Sampsonvale, the Brisbane City lights and the Morton Bay Islands or a Privilege room with rain shower head as well as other additional benefits.
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Our guest reviews
100% genuine reviews from our guestsFind out more
TripAdvisor rating 2.0/5
Salsnifer Couples - TripAdvisor review
Let me start with the positives, fabulous staff on the front desk and a seamless check in and check out. Lots of staff in the restaurant. The Groupon we used meant good value for our one night stay which we booked so that we could enjoy a nice meal with some drinks. Unfortunately the place is tired, needs a lot of work to bring it up to where it should be. That said there were a few things that could have been done at very little cost to improve it. What should have been amazing views from the restaurant were blocked by overgrown foliage, not trees, golden canes. A little trim would have made all the difference. Sweeping the leaves off the rooftops would have made the place tidy. A good scrub of the tide line on the pool would have made it inviting instead of “yeuch”. Replacing the plastic wicker torn chairs and table on the balcony would have give it a lift. The restaurant experience was very disappointing, we hoped for a nice relaxed meal. The staff had little to do so we’re a bit over attentive. We wanted to enjoy a couple of drinks before ordering food and ended up having to spell that out after being asked at least 4 times by different people if we were ready to order. Not their fault, I think a bit if training would help. When we did get the food unfortunately the steaks were terrible, I couldn’t easily cut mine with a steak knife and couldn’t swallow it. I tried 2 small bites in different parts but alas it was inedible. This is where it would have been good to have someone attentive but unfortunately I had to call out to get attention. I was asked if I wanted something else but had filled up on the chips which were nice! I was given 50% off my meal, didn’t have the heart to argue at this point as it would have ruined the night so let it go. Dessert was lovely though! Would we go back? No, would we recommend it? No.
Accommodation nice, restaurant poor.
TripAdvisor rating 3.0/5
leehndrsn85 Couples - TripAdvisor review
I booked a night away for myself and fiancee for her birthday, we did not have sky high expectations but we're still left feeling a bit "meh". The location of the hotel is fantastic and the views are the best in the area, the facilities are fairly good, tidy grounds, tennis court and pool. To start with the check in process was fairly easy, we arrived later (7.45 pm) due to work commitments, the front desk was still working and Amy was friendly and helpful, directing us to our room via a map, and providing vouchers for the restaurant with the advice to "eat and drink up" We went and took our bags to our room. Then headed back to the restaurant for dinner, when we arrived we were stopped at the front as we waited for a table, only for the waitress to advise she would have to talk to the manager, he came over and said sorry the restaurant is closed tonight as the chef's had called in sick (we could see 4 tables occupied and having dinner), but that they could organise a cheese platter and wine for our dinner. We declined, as both of us wanted a proper dinner, instead the nearest restaurant is approximately 15 mins away down the mountain. Plus waiting for meals and eating, then driving back up the hill, we did not get back until 11.20pm. None of this would have been a big deal, if they had told us, we could have gotten dinner on the way to the hotel instead of driving 30mins there for no reason only to have to drive back to town, or the restaurant manager could have just told the presumed truth of "we knocked the chef's off as only 4 tables were occupied" It wasn't a bad hotel, the night was just detracted by a single person.
Nightmare is all that needs to be said
TripAdvisor rating 1.0/5
Sarah b TripAdvisor review
Appalling. Don't waste your money. The hotel was disgusting dirty and falling apart. The food was undercooked and bad and we both got food poisoning. The person at the front desk that day was so rude and unprofessional...Taylor or Tyla i think her name was. Absolutely gross. Not only did she look down at us when we arrived, but she overcharged us and then tried to blame us that we got the price wrong. She should not be in that profession maybe more a butcher or construction with that mannerism. A wedding was on that night, and we weren't just kept awake by the loudest air conditioning unit ever, but there were a domestic 2 rooms down from us. The onsite managers came to sort it out, but the male manager was so aggressive towards the couple, and we actually got scared and wanted to leave. Please please please dont stay there. We will never be going back.
Wheelchair NOT friendly
TripAdvisor rating 1.0/5
Annargent11 Couples - TripAdvisor review
We had booked into this lodge for 2 weeks being assured it was wheelchair friendly. Thank god I decided to check the place out before getting hubby out of the car. Omg this wasn’t the case yes it had a wheelchair path but you needed to be a mountain goat, and a fit one at that. The room was so small & getting into the easy access bathroom you had to get up a large lip on the floor. What’s annoying the photos of this lodge were taken when it was new as the place is tired needs someone with a lot of money to get it back to look like those photos. Owners of this lodge need to take down the wheelchair friendly part as this is certainly not the case. Unfortunately I didn’t get photos I really was in shock on how hard it was to get around. The receptionist was rude telling me “I told you on the phone we had wheelchair parking” but when you live in another state it’s hard to visualise. It was a long steep walk down to the easy access room from the car park & no way could I push a wheelchair up that hill, the path was uneven and dangerous. It wouldn’t take much for someone to roll there ankle if not watching there step. Definitely a place not to stay
My money isn’t good enough apparently
TripAdvisor rating 1.0/5
Olivgord Couples - TripAdvisor review
The view was nice but being on top of a mountain comes with certain drawbacks. Apparently staying at this hotel and not being a part of a wedding held here, means that you aren’t really considered as a patron. The website advertising this establishment clearly states there is on site guest parking however as soon as a wedding rolls in any other paying guests privileges go out the window. I hope you packed your hiking boots because now you too can enjoy the trek that you’ll have to make from your car parked halfway down the mountain in the only available spot. Don’t get me wrong I’m all for a wedding however, if you aren’t able to accomodate the other guests then simply advise at the time of an inquiry into your property. Onto the room itself: “Privilege room with filtered lake views overlooking the on-site market garden”. I’ve seen old oil filters that are easier to see through than the forest between this property and the nearby lake. The market garden doesn’t look like it’s seen any attention since the hotel was built, with what is supposed to be a scarecrow, resembling a former manager or disgruntled staff member tied to a pole beside it. I was tempted to call the authorities. Inside the room: “Gorgeous, newly renovated bathroom”. Just a shame that it hasn’t been cleaned since it was renovated and the plumbers must’ve taken a day off when it came to the hot water system. I was able to boil the jug, have a cup of tea and read a novel before the water got warm and then after about 10 seconds of warm water someone, somewhere must’ve flushed a toilet and it was cold again. What I believed to be creepy crawlies heading into the shower for a drink turned out to be black mould on the silicone. I’m glad the paper thin walls and the constant droning hum from the air conditioner, which look like it was installed by a grade 9 work experience kid, made for such a relaxed sleep. But don’t you dare lie down in the bed because you’ll be sure to fall of the side. The mattress is the same one that Ghandi used when he wanted something more aggressive than the bed of nails. No matter how many padded mattress protectors you put on, it’s still an old rubbish mattress. Good thing another wedding came through on the second night so we could again be cast aside as paying guests. Save the time and effort of making your way up the road to this place unless you’re deadset keen on the view from only very specific rooms I can’t see any other reason to visit this place.
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