Mercure Clear Mountain Lodge 4 stars

Customer review rating (ALL Rating) 4.0/5 560 reviews

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Mercure Clear Mountain Lodge - Image 1
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Mercure Clear Mountain Lodge - Image 4
564 Clear Mountain Road, 4500 CLEAR MOUNTAIN, Australia

Description

Hotel extras

  • Free Parking.

  • Tennis Courts, outdoor pool, Stephanie's Day Spa.

  • Panoramic Views of Lake Samsonvale, The Glasshouse Mountains and beyond.

  • Gourmet On-Site Restaurant and Bar Mandy's Lakeview Bar & Restaurant.

Our accommodation(s)

Hotel location

Mercure Clear Mountain Lodge

564 Clear Mountain Road
4500 CLEAR MOUNTAIN
Australia

GPS:-27.305105, 152.885475

Telephone
Fax +61 7 3268 5435

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LAKEVIEW RESTAURANT

The hotel is undergoing transformation into a 5-star Peppers until end of July. Main restaurant closed; temporary dining available. Weather permitting, enjoy outdoor dining on the lawn perfect for fresh-air breakfasts or sunset moments.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  560 reviews

Customer review rating 5.0/5

Brian K. Business - Confirmed reviews ALL

The area and surrounding are picturesque with great facilities and staff.

Customer review rating 4.5/5

Pauline D. Business - Confirmed reviews ALL

Its a unique spot rooms are all lovely being newly renovated .. restaurant still a bit ordinary but its suffering consequences of upgrades ... was a nimble girl when I first came, but the stairs are a bit much now .. please make ramps accessible for wheel chairs thus luggage . .especially with International luggage ..

Thank you for your review and for your continued support over the years. We're pleased to hear you enjoyed the newly renovated rooms and appreciate your kind comments about the property's unique character. We also thank you for your understanding as we continue to work through our renovations, including improvements to the restaurant experience. We value your feedback regarding accessibility and the challenges presented by the stairs, particularly when travelling with luggage. Creating a more accessible environment for all guests is important to us, and your comments regarding ramps and wheelchair access will be shared with our management team as we plan future improvements. Thank you again for taking the time to share your experience. We look forward to welcoming you back and showcasing the completed upgrades on your next visit.

Customer review rating 3.5/5

Rhiannon B. Solo - Confirmed reviews ALL

Easy check in, room was excellent however was right next to current renovations so I asked to move rooms which they accommodated, thank you! The room didn’t have a coffee machine unfortunately, and seemed only partly renovated with a mix of old and new furniture. I think the team did a really good service in the restaurant given its temporary location. Food was excellent as always. I was surprised that two waitresses didn’t know how to make a Toblerone cocktail given it has been on previous menus for years. But they did a great job. Been coming here for years and I’m looking forward to seeing it upon completion.

Thank you for your continued support and for taking the time to share your feedback. We're delighted to hear you enjoyed the easy check-in process, your room, and the excellent food in the restaurant. We appreciate your understanding during our renovation period and are pleased our team was able to accommodate your room change request to ensure a more comfortable stay. Thank you also for your comments regarding the coffee machine and the mix of furnishings in the room. As our refurbishment progresses continue only parts have come in and we are awaiting our second delivery of new furnishings. It's wonderful to hear that our restaurant team delivered great service despite operating from a temporary location. We also appreciate your feedback regarding the cocktail and will share this with our food and beverage team to ensure our staff are familiar with our long-standing guest favorites. We truly value your loyalty over the years and look forward to welcoming you back to experience the completed renovations. Thank you again for your kind words and ongoing support

Customer review rating 0.5/5

Sarah C. Solo - Confirmed reviews ALL

I booked the hotel as I’ve heard good things a few years ago about it. I was recommended to go there as a Mother of three, for a restful, relaxing and indulgent experience. My experience could not have been more the polar Opposite!! The hotel appeared rundown, the restaurant was a pop-up, the swimming pool was closed and none of this information appeared to be on booking.com. Had I have known this & foreseen everything else that would come my way in the next 4 nights, I would not have booked. The staff seemed unmotivated, I understand the hotel is in the process of being sold to another chain so that is probably why. However, having been through numerous takeovers myself in my line of business, I know you still have to keep up the facade and provide good customer service nonetheless. On arriving with many heavy bags as a single woman, I asked the somewhat surly young receptionist if there was someone who could help me to my room with my bags. She said no and told me I would have to pull the Porter trolley (which was very large and cumbersome) myself down to my car, load up my car, pull it back up the slope and all the way to my room. She also said I would have to bring it back and nobody would collect it. This was not a good start to my relaxing, break where I was hoping to be looked after for a change. There was also no room service. I had to go to the restaurant to pick up food (which was not given to me on a tray unless I asked for it) and then had to walk back to my room. The balcony area of my room was dirty as was my fridge. The worst part of the whole sorry experience however, was the constant howling, barking, crying of what I believe to be the owners’ two large dogs who were locked outside pretty much from what I could make of it all day and all night in their backyard - which was directly opposite my room. This went on for hours for the first three days from mid afternoon and until around 9pm each night of my stay. The only relief I had from this was the last night when miraculously someone must’ve been looking after the dogs instead of just leaving them for hours on end. I spent a long time trying to get through to a duty manager to get them to deal with these howling, distressed animals but kept being bounced around with nobody picking up the phone and eventually speaking to various very young staff in the Restaurant who did their best to help but were clearly completely out of their depth without a senior or more experienced person to deal with my complaints. I kept everything very civil and was polite but did tell them that I paid $300 a night for this experience and this was not a residential area, it was a hotel where people go to relax and escape their normal lives, not a residential area where they may be unlucky enough to have their Next Doo neighbour‘s dogs crying all day! I did mention this to a duty manager who I finally met On checking out for my last day and she kindly said she would waive my two evening restaurant meals in recompense and speak to the manager when she returned to the hotel. I understand from this duty manager that the Manager‘s husband had been taken into hospital with a heart attack and I am very sympathetic to this, but, nonetheless, stated that there should be some sort of backup plan for these scenarios where guests are not inconvenienced due to a lack of planning and/or support in the hotel. She said that she would speak to the manager on her return but I am not convinced this will happen. What I would really like is either a refund for my first three nights or some sort of voucher where I can go back when peppers take over and hopefully my experience will be better. I very much hope to hear from you. Such a disappointment. I have come back to my normal stressful life not feeling rested nor relaxed and all in all it was frankly awful.

Customer review rating 3.5/5

Liselle M. Families - Confirmed reviews ALL

Everything was fine but I feel with the renovations taking place, a discount should be given as everything is in need of TLC. Shower screached. Dining area has no atmosphere, yet you are still paying high end prices for meals. Food was fine but also overpriced for quality.

Dear Liselle M., Thank you for taking the time to tell us about your experience at the Mercure Clear Mountain Lodge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have just entered into stage 3 of the renovations and this has the block of rooms that you stayed in getting their renovation. We are now about 4 weeks away from the restaurant being completed and we will move from the pop up space back to the main restaurant. Unfortunately we have had to manage the best we could with the spaces we have to ensure that we could still offer meals for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, K Bradbury General Manager Mercure Clear Mountain

Other web-users rate our hotel

  • 192 reviews 8.3/10 Location
  • 469 reviews 6.3/10 Room
  • 379 reviews 7.9/10 Service
  • 6 reviews 3.8/10 WiFi
  • 297 reviews 6/10 Food
  • 207 reviews 4.6/10 Amenities
  • 176 reviews 4.1/10 Cleanliness
  • 91 reviews 7.7/10 Breakfast

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