Mercure Clear Mountain Lodge 4 stars

Customer review rating (ALL Rating) 4.0/5 572 reviews

Mercure Clear Mountain Lodge - Image 1
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Description

Hotel extras

  • Free Parking.

  • Tennis Courts, outdoor pool, Stephanie's Day Spa.

  • Panoramic Views of Lake Samsonvale, The Glasshouse Mountains and beyond.

  • Gourmet On-Site Restaurant and Bar Mandy's Lakeview Bar & Restaurant.

Our accommodation(s)

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Room 1

Hotel location

Mercure Clear Mountain Lodge

564 Clear Mountain Road
4500 CLEAR MOUNTAIN
Australia

GPS:-27.305105, 152.885475

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LAKEVIEW RESTAURANT

The hotel is undergoing transformation into a 5-star Peppers until end of July. Main restaurant closed; temporary dining available. Weather permitting, enjoy outdoor dining on the lawn perfect for fresh-air breakfasts or sunset moments.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  572 reviews

Customer review rating 1.5/5

Christine B. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We’re pleased to hear you found your room nice. We’re sorry to learn that the ongoing renovation works impacted your stay, particularly in relation to noise, parking access, and the additional distance required when arriving with luggage. We understand how this would have been inconvenient and appreciate you bringing it to our attention. Your comments have been shared with our team for review as we continue to improve communication and guest support during this period. While pricing and inclusions are reviewed as part of our broader operations, we regret that your experience did not fully meet expectations. Thank you again for your review, and we hope to have the opportunity to provide a more comfortable and seamless stay in the future.

Customer review rating 4.5/5

Emily E. Families - Confirmed reviews ALL

Thank you for your lovely review. We’re delighted to hear you enjoyed the service from our staff, the cleanliness of the rooms, the breakfast, and the amazing views. It’s wonderful to know you would love to return. We also appreciate your comments regarding the small decorative items in the room. Your feedback has been shared with our team to ensure these are addressed promptly as part of our ongoing maintenance checks. Thank you again for your kind words and for taking the time to share your experience. We look forward to welcoming you back in the future.

Customer review rating 4.0/5

Deb W. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed the beautiful outlook, peaceful surroundings, and found your room very comfortable. We’re sorry for the inconvenience caused by the ongoing restaurant renovations during your stay, as well as the distance between the car park and your room, particularly when managing luggage. We understand how this would have impacted your arrival experience and appreciate you bringing it to our attention. Your comments have been shared with our team as we continue to improve guest communication and support during this period. Thank you again for your review, and we hope to welcome you back for a more seamless and enjoyable stay in the future.

Customer review rating 3.5/5

David W. Business - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We’re pleased to hear your overall experience was positive and appreciate your understanding regarding the ongoing renovations. We’re sorry to learn that the WiFi did not meet your expectations during your meeting. Reliable connectivity is especially important for business stays, and we regret the inconvenience this caused. Your comments have been shared with our team for immediate review as we work to improve this service. We appreciate your constructive feedback and hope to welcome you back in the future to experience the completed upgrades.

Customer review rating 3.5/5

Keith S. Business - Confirmed reviews ALL

Thank you for your continued support and for taking the time to share your feedback. We’re delighted to hear you enjoyed the location, views, food, and that you found the new beds and rooms very comfortable. We appreciate your understanding regarding the ongoing renovations during your stay. While works are still being completed, it’s wonderful to know you’re already seeing and enjoying the improvements. We look forward to welcoming you back again soon to experience the property once everything is fully finished.

Other web-users rate our hotel

  • 192 reviews 8.2/10 Location
  • 477 reviews 6.4/10 Room
  • 384 reviews 7.9/10 Service
  • 6 reviews 3.8/10 WiFi
  • 302 reviews 6/10 Food
  • 212 reviews 4.7/10 Amenities
  • 177 reviews 4.1/10 Cleanliness
  • 91 reviews 7.7/10 Breakfast

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