Mercure Clear Mountain Lodge 4 stars

Customer review rating (ALL Rating) 4.1/5 486 reviews

Best price
guarantee
Mercure Clear Mountain Lodge - Image 1
Mercure Clear Mountain Lodge - Image 2
Mercure Clear Mountain Lodge - Image 3
Mercure Clear Mountain Lodge - Image 4
564 Clear Mountain Road, 4500 CLEAR MOUNTAIN, Australia

Description

Hotel extras

  • Free Parking.

  • Tennis Courts, outdoor pool, Stephanie's Day Spa.

  • Panoramic Views of Lake Samsonvale, The Glasshouse Mountains and beyond.

  • Gourmet On-Site Restaurant and Bar Mandy's Lakeview Bar & Restaurant.

Our accommodation(s)

Hotel location

Mercure Clear Mountain Lodge

564 Clear Mountain Road
4500 CLEAR MOUNTAIN
Australia

GPS:-27.305105, 152.885475

Telephone
Fax +61 7 3268 5435

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LAKEVIEW RESTAURANT

Sit inside or on the balcony and indulge in an innovative menu boasting local produce. Enjoy sweeping day and night views over the Glasshouse Mountains, Moreton Bay and islands, in this stunning setting for lunch or dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  486 reviews

Customer review rating 5.0/5

Stefka G. Couples - Confirmed reviews ALL

This hotel is currently being renovated. We booked a one night stopover on our travels from the north and this hotel exceeded our expectations.. We had a renovated room which was extremely comfortable with a fantastic view. Great breakfast and we had a tasty evening meal. Had a good swim in the large swimming pool.I would definitely return if I come back to the Brisbane area.

Customer review rating 4.5/5

Alicia W. Couples - Confirmed reviews ALL

We were so surprised at the amazing views and that we hadn’t heard of the lodge before. Staff were so friendly and helpful. Grounds lovely and well kept. Building is a bit old but renovations are being done so that is encouraging. Rooms and bed was very comfortable and clean.

Customer review rating 4.5/5

Kade M. Friends - Confirmed reviews ALL

We stayed with a group of coaches and fighters during the Morayfield competition and were very happy with our experience. Despite the clearly advertised renovation work, the staff were consistently professional, accommodating, and genuinely helpful. The rooms were clean and comfortable, the food was good, and the team couldn’t do enough for us. Thank you to the staff for maintaining a high level of service during a challenging upgrade period — it’s appreciated.

Customer review rating 1.0/5

Jacqueline R. Families - Confirmed reviews ALL

We have stay numerous times at Clear Mountain and have always been impressed. I wasn't aware renovations were underway. I feels like nothing else is being looked after. The whole hotel should close while the renovations are done. The rooms were the most expensive I have paid and didn't mind as it was for my partners birthday and the whole family were either staying and or meeting for dinner and lunch the next day. Our rooms really were in desperate need of attention if you are to invite guests to stay. It is mentioned on the site that you are an accessible venue. There was stairs just to get to.the check in and then 2 flights of stairs to get to our room that was VERY dissapointing. The verandahs and walk ways are in desperate need of attention. They need to at least be hosed off. The room balcony was terrible. The bathroom was full of mould and there was so much dust in the room on the bedsides etc. There were cobwebs everywhere. I understand the setting with the forest. I have lived in rainforest. But really. I visited the reception twice to check out and nobody came after waiting a good 10mins the second time I left and called later. All of the guests details were left on the front counter for anyone to see. The phones in the room didn't connect to the reception. There sould be an update on the Accor web site that lets members know what is going on up there so you can make the choice before arrival as there was no rooms to upgrade to. Welcome gift had to be asked for and was 2 small coffee biscuits and a small after dinner chocolate and a bottle of wine. There was no ladder or grab rail around the pool and we watch/helped alot of people struggle to get out of the pool. The pool was down a flight of stairs and the toilets were a fair way from the pool. On a more positive not.. The restaurant staff and food were absolutely lovely. Dinner and Lunch was wonderful. Thank you to them well done. Overall, unfortunately, this hotel should be closed down and the renovations done. Lookimg forward to staying when its all completed. We used to love our stays here and I'm sure it will be amazing.

Dear Jacqueline R., Thank you for taking the time to tell us about your experience at the Mercure Clear Mountain Lodge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Whilst I understand that renovations are frustrating but they are drastically needed, it is unfortunate that the property was left to seem like it is falling apart. However we are days away from completion of stage 1 and the transformation is absolutely beautiful. We are actively addressing the issues that you have mentioned in relation to presentation currently. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.5/5

Mark S. Couples - Confirmed reviews ALL

The hotel is in a stunning position overlooking the valley and mountain beyond. The room we had was very nice and looked like it had been refurbished recently. The restaurant staff and food were excellent but the restaurant decor and the rest of the property is VERY TIRED! I understand they are doing a total refurb in 2026 but it was still quite a shock to see the state it is currently in.

Dear Mark S., We very much appreciate your comments regarding your stay at the Mercure Clear Mountain Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The property has new owners who are undertaking the major renovation and rebrand and unfortunately the property has been tired for quite a few years I would hazard a guess at. With stage 1 days away from completion, I can guarantee she is 100% not going to be tired at all but have a new lease on life when the renovations are completed Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim

Other web-users rate our hotel

  • 183 reviews 8.5/10 Location
  • 433 reviews 6.3/10 Room
  • 344 reviews 8.1/10 Service
  • 264 reviews 6.7/10 Food
  • 189 reviews 4.4/10 Amenities
  • 161 reviews 3.8/10 Cleanliness
  • 96 reviews 7.8/10 Breakfast

Powered by Trustyou

Our other establishments nearby