Mercure Clear Mountain Lodge 4 stars

Customer review rating (ALL Rating) 4.0/5 521 reviews

Mercure Clear Mountain Lodge - Image 1
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Description

Hotel extras

  • Free Parking.

  • Tennis Courts, outdoor pool, Stephanie's Day Spa.

  • Panoramic Views of Lake Samsonvale, The Glasshouse Mountains and beyond.

  • Gourmet On-Site Restaurant and Bar Mandy's Lakeview Bar & Restaurant.

Our accommodation(s)

Hotel location

Mercure Clear Mountain Lodge

564 Clear Mountain Road
4500 CLEAR MOUNTAIN
Australia

GPS:-27.305105, 152.885475

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LAKEVIEW RESTAURANT

The hotel is undergoing renovations until end of July to become a 5-star Peppers property. The main restaurant is closed, with temporary dining available. Some disruption may occur. Enjoy local produce with views over the Glasshouse Mountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  521 reviews

Customer review rating 1.0/5

Linda &. D. T. Families - Confirmed reviews ALL

The experience was not great, the were severely understaffed. The bed sheets and room dirty. No cleaning service as the cleaner was not well. No bar or restaurant due to renovations. We were very disappointed.

Customer review rating 1.0/5

Michie L. Friends - Confirmed reviews ALL

Recently attended this venue for a wedding. Couldn't not recommend it enough. Staff couldn't care less that this is someone's special day. We were charged for half an hour early check in, despite other people at the same wedding receiving it for free. You attempted to charge someone for breakfast when others in the wedding party have it included in their room price, when they booked the same rooms. That same breakfast taking far too long to come out on time, and was of extremely poor quality. Renovations caused significant disruption for wedding guests. Table service only drinks during the wedding, when this was never disclosed at the point of booking. The attitude that the staff had here was disgusting, disorganised and unprofessional. Telling a new father at the same wedding that they cant get any food for their child anywhere pre-wedding and essentially telling them to get lost. If this is the precedent Mercure wants to set for your new takeover, you need to have a long hard look at yourselves. If I was the bride and groom, I'd be demanding at least a percentage of my money back. Your efforts need to be seriously rethought.

Customer review rating 4.0/5

Rebecca Y. Families - Confirmed reviews ALL

Had a lovely time at Clear Mountain Lodge, yes it was under renovation but Kim and her team couldn't have been more accommodating and I can't wait to go back to see how it all looks!

Customer review rating 4.5/5

Briony A. Couples - Confirmed reviews ALL

Pool was crystal clear. Room was clean. Temporary pop up restaurant was lovely food was incredible.

Customer review rating 3.5/5

Margaret O. D. Families - Confirmed reviews ALL

Friendly staff

Other web-users rate our hotel

  • 191 reviews 8.4/10 Location
  • 456 reviews 6.3/10 Room
  • 369 reviews 8/10 Service
  • 286 reviews 6.2/10 Food
  • 195 reviews 4.6/10 Amenities
  • 171 reviews 4/10 Cleanliness
  • 92 reviews 7.9/10 Breakfast
  • 26 reviews 8/10 Wellness Area

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