Peppers Clear Mountain 4.5 stars

Customer review rating (ALL Rating) 4.0/5 639 reviews

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Description

Hotel extras

  • Just 35 minutes from Brisbane CBD, surrounded by tranquil mountain scenery

  • Sweeping views across the Glass House Mountains, Moreton Bay and beyond

  • Beautifully renovated accommodation with private balconies or courtyards

  • Refined dining with spectacular views at The Glasshouse Restaurant

  • Relax and unwind with an outdoor swimming pool and tranquil day spa

Our accommodation(s)

Book this hotel
Room 1

Unwind in a beautifully appointed Superior Room featuring a Queen bed, private balcony and tranquil forest outlook. Enjoy contemporary comforts in a peaceful retreat for up to two guests.

  • Views:

    Forest view or Lake View

Max. number of persons
2
Area
From 23 / 247 sq ft

Bedding

Queen size bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 23 / 247 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Forest view or Lake View

Experience a beautifully appointed Deluxe Room featuring a King bed, private balcony and a tranquil forest outlook, with glimpses of the surrounding mountain landscape. Sleeps up to two guests.

  • Views:

    Forest view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 26 / 279 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 17'/43 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Phone light for hearing impaired
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Ideal for families, this beautifully appointed Deluxe Family Room features two Queen beds, a private balcony and a tranquil forest outlook with glimpses of the surrounding mountain landscape. Sleeps up to four guests

  • Views:

    Forest view

Max. number of persons
4
Area
From 26 / 279 sq ft

Bedding

Queen size bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Relax in an Executive Room featuring a King bed, private balcony and peaceful mountain and forest views. Offering extra space and contemporary comforts for a relaxing stay for up to two guests.

  • Views:

    Forest view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 24 / 258 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 18,4'/47 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Experience premium comfort in a beautifully appointed Privilege Room featuring a King bed, garden views, Nespresso coffee machine, plush bathrobes, slippers and premium amenities. Sleeps up to two guests.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 26 / 279 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 17'/43 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Phone light for hearing impaired
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Peppers Clear Mountain

564 Clear Mountain Road
4500 CLEAR MOUNTAIN
Australia

GPS:-27.305105, 152.885475

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 51 rooms
  • One room for people with reduced mobility
  • One family room
  • 51 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-out

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Well-being

Pool

  • Outside
  • On site

The Glasshouse Restaurant

Set within Peppers Clear Mountain, The Glasshouse Restaurant offers relaxed, refined dining with fresh flavours and sweeping mountain views. Open for breakfast, lunch and dinner, it’s a beautiful setting for leisurely dining and special occasions.

Cooking style
Gourmet
Capacity
44
Accessibility
Accessible service
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
  • -
Sunday
  • -
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu

Set within Peppers Clear Mountain, The Glasshouse Restaurant offers relaxed, refined dining with fresh flavours and sweeping mountain views. Open for breakfast, lunch and dinner, it’s a beautiful setting for leisurely dining and special occasions.

Unwind at the bar within The Glasshouse Restaurant, where cocktails, wines and refreshing drinks are paired with sweeping mountain views. The perfect place for a relaxed afternoon drink, pre-dinner cocktail or evening nightcap.

Enjoy a continental buffet with a selection of à la carte hot dishes. When weather permits, breakfast can be enjoyed outdoors on the lawn for a relaxed, fresh-air start to your day. Offered at a special rate during our transformation.

Stephanies Day Spa located at Peppers Clear Mountain, offers a scenic 35-minute journey from Brisbane CBD. Specialising in couples and group treatments, it features unique therapies, spa packages, and a retail boutique with world-class skincare and gifts.

Celebrate your special day at Peppers Clear Mountain, where stunning ceremony gardens overlook Lake Sampsonvale and the Glasshouse Mountains. With elegant reception spaces and serene surroundings, it's the perfect venue for a truly unforgettable wedding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  639 reviews

Customer review rating 5.0/5

Brian L. Business - Confirmed reviews ALL

Thank you for your lovely feedback! We’re delighted to hear you enjoyed our peaceful and convenient location, and that our team provided helpful and pleasant service. We appreciate you taking the time to share your experience and hope to welcome you back again soon!

Customer review rating 5.0/5

Hamish B. Business - Confirmed reviews ALL

Thank you so much for your wonderful review and for continuing to choose to stay with us! We’re delighted to hear that our team went above and beyond to look after you on your late arrival, and that you enjoyed your well-appointed room and comfortable bed. It’s especially lovely to hear that you’ve stayed with us a few times and consistently have a great experience and a good night’s sleep. We truly appreciate your kind words about the team and look forward to welcoming you back again soon!

Customer review rating 5.0/5

Yvonne M. Couples - Confirmed reviews ALL

Thank you so much for your beautiful review. We’re delighted to hear that you enjoyed the Lodge’s recent revamp and found it to be the perfect place to relax, recharge and unwind. It’s wonderful to know you enjoyed your experience with us, and we’ll be sure to pass your kind words on to our chef. We’d love to welcome you back for a longer stay next time!

Customer review rating 1.0/5

Georgia G. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Rhiana P. Business - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We sincerely apologise for the musty smell, sticky bathroom floor, delayed hot water, and uncomfortable bed. We also appreciate you bringing the issue with the screen and glass door to our attention. These are not the standards we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for follow-up. We’re grateful for your honest feedback, as it helps us identify areas where improvements are needed. We hope you’ll consider staying with us again so we can provide you with a much more comfortable experience.

Customer review rating 1.0/5

Melanie H. Families - Confirmed reviews ALL

See above. I didn’t even bother mentioning it as other reviews before said you couldn’t care less.

Customer review rating 5.0/5

Brian L. Business - Confirmed reviews ALL

Helpful, and pleasant staff

Thank you for your lovely feedback! We’re delighted to hear you enjoyed our peaceful and convenient location, and that our team provided helpful and pleasant service. We appreciate you taking the time to share your experience and hope to welcome you back again soon!

Customer review rating 5.0/5

Hamish B. Business - Confirmed reviews ALL

I arrived about 9 pm and the team in the restaurant helped me out with some food and drinks at check in, even though they were closed for the night. Room was well appointed room and the bed was comfortable. I've stayed here a few times and the team are great and I always get a good nights sleep.

Thank you so much for your wonderful review and for continuing to choose to stay with us! We’re delighted to hear that our team went above and beyond to look after you on your late arrival, and that you enjoyed your well-appointed room and comfortable bed. It’s especially lovely to hear that you’ve stayed with us a few times and consistently have a great experience and a good night’s sleep. We truly appreciate your kind words about the team and look forward to welcoming you back again soon!

Customer review rating 5.0/5

Yvonne M. Couples - Confirmed reviews ALL

A perfect place, which we could have stayed for a longer experience. The resturant has a wonderful chef.

Thank you so much for your beautiful review. We’re delighted to hear that you enjoyed the Lodge’s recent revamp and found it to be the perfect place to relax, recharge and unwind. It’s wonderful to know you enjoyed your experience with us, and we’ll be sure to pass your kind words on to our chef. We’d love to welcome you back for a longer stay next time!

Customer review rating 1.0/5

Georgia G. Couples - Confirmed reviews ALL

We arrived to hundreds dead bugs in the bathroom and discovered no shampoo left in the bottle mid-shower. No apology was made to amend, and we were left to clean up the dead bugs. Walls were so thin it was disturbing to hear the neighbours. Wedding event took place with no warning for noise and smoking. Fridge is not a fridge and spoiled our food. We also tried the resturant after the new renovations but this was highly expensive, poor service and not good food. I have tried contacting the GM Kim for a partial refund multiple times with an empty promise of her reply.

Customer review rating 3.0/5

Rhiana P. Business - Confirmed reviews ALL

The room was musty smelling, bathroom floor was sticky. Hot water took well over 6 minutes before it kicked in. Bed was extremely uncomfortable. Screen has no clasp so couldnt leave glass door open overnight safely.

Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We sincerely apologise for the musty smell, sticky bathroom floor, delayed hot water, and uncomfortable bed. We also appreciate you bringing the issue with the screen and glass door to our attention. These are not the standards we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for follow-up. We’re grateful for your honest feedback, as it helps us identify areas where improvements are needed. We hope you’ll consider staying with us again so we can provide you with a much more comfortable experience.

Customer review rating 3.0/5

Krystal T. Couples - Confirmed reviews ALL

The staff on the front reception are very helpful and friendly. The walls in the room are very thin and you can hear the people next door snoring and talking and making noise. The floor towards the balcony was bouncy and when you walked the cupboard to the fridge rattled. There were lots of dead bugs in the shower and on the floor in the bathroom and in the sink but the Girl was lovely in reception and came and cleaned them up for us. The coffee pods for the coffee machine were not the right ones and didn't fit in the machine. The restaurant was too expensive we had to get take out. The view in the pictures for the hotel looked different than in real life you can't see much of the Lookout of the lakes and the mountains due to the trees being very high and blocking the view. When you had a shower it leaked water out in the bathroom and wet the floor. The bed was very comfortable. It was good having a fridge. The price was good for the location in Samford close to town. Staff are very friendly and helpful🙂

Thank you for taking the time to share such detailed feedback with us. We’re pleased to hear that you found our reception team friendly and helpful, enjoyed the comfortable bed and convenient fridge, and felt our location and pricing offered good value. We’re very sorry that several aspects of your stay fell short of expectations. We appreciate you bringing the issues with the room, bathroom cleanliness, shower leakage, coffee pods, flooring, and noise levels to our attention. We will certainly share this feedback with our housekeeping and maintenance teams so these matters can be addressed. We’re also glad our reception team was able to assist you with the bathroom during your stay. Your comments regarding the views and restaurant pricing are also appreciated and will be taken into consideration. Thank you again for your honest feedback. We value it greatly as it helps us identify areas where we can improve, and we hope we’ll have the opportunity to provide you with a much better experience in the future.

Customer review rating 5.0/5

Tim B. Business - Confirmed reviews ALL

Upon arrival i was welcomed by Tahnie at the front desk. As a very frequent traveller for many years now, Tahnie's warm and genuine reception and check in experience was the best I have experienced.. We had a genuine, enjoyable conversation about the recent improvements, the bird and animal life on the grounds. Gold standard! Accor take notice! Dinner in the Restaurant was excellent, too. Layla provided excellent service and good advice about the new menu. The room was freshly renovated and very comfortable. Clear Mountain has very noticeably improved since my last stay. Well done to all involved. I would now highly recommend a visit.

Customer review rating 4.0/5

Colin M. Couples - Confirmed reviews ALL

Great location. Terrific views. Comfortable room but very slow service in the restaurant for dinner and breakfast

Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our great location, terrific views, and comfortable room. We’re sorry, however, that the service in our restaurant was slower than expected during both dinner and breakfast. We understand how frustrating this can be and appreciate you bringing it to our attention. We’ll share your comments with our restaurant team as we continue working to improve our service. We hope to have the opportunity to welcome you back and provide a smoother dining experience next time.

Customer review rating 5.0/5

Bramwell S. Solo - Confirmed reviews ALL

The staff at reception were very polite, professional and helpful with no fuss check in. Upon arrival, I was informed by the receptionist that I'd be reciving an upgrade as the room I'd booked was no longer available. General staff interaction during the evening at the function was fantastic, all staff members were polite, patient and helpful. The following day at breakfast, again all staff members were extremely polite and helpful. Food was very well priced and tasted wonderful and the coffee was delicious. The room was excellent, clean and comfortable with a wonderful aroma. The room also had a great range of options for tea, coffee and a complimentary bottle of wine, and the amenities were outstanding. Over all an excellent experience.

Thank you so much for taking the time to share such a wonderful and detailed review. We’re absolutely delighted to hear that you had an excellent experience from arrival through to breakfast. It’s fantastic to know that our reception and events teams made you feel so welcome, and that the upgrade was a pleasant surprise. We’ll be sure to share your kind comments with the entire team — especially your feedback on their professionalism, patience and helpfulness. We’re also thrilled that you enjoyed your room, the amenities, complimentary wine, delicious coffee and breakfast. It’s wonderful to hear that everything contributed to such an enjoyable stay. Thank you again for your generous feedback and for recognizing the efforts of our team. We look forward to welcoming you back for another excellent experience soon!

Customer review rating 0.5/5

Jazzmin C. Business - Confirmed reviews ALL

I didn’t get to stay because of failure of your staff members

Customer review rating 1.0/5

Mark M. Families - Confirmed reviews ALL

Your meals were very ordinary and cold.

Customer review rating 4.0/5

Mikayla L. Couples - Confirmed reviews ALL

Views were good, trees could do with a trim so you can see more of the valley but other than that everything was great will definitely come back!

Thank you for your lovely review! We’re so glad you enjoyed the views and had a great stay. We appreciate your feedback about the trees and will certainly look into trimming them to make the valley views even better. We’d love to welcome you back again soon!

Customer review rating 4.0/5

Leslie W. Couples - Confirmed reviews ALL

Pleasant

Thank you for your kind review! We’re delighted you had a pleasant stay and hope to welcome you back again soon.

Customer review rating 2.0/5

Gail P. Couples - Confirmed reviews ALL

Very disappointed with this stay. It did not live up to our 2 previous stays. Our Accor deal which we paid for extra comforts for a privilege room. We had to ask for bathrobe (which were thinner than my tea towels at home) and slippers but could not use the phone as we found out on checkout wasn't connected. We didn't receive our French tea (It was Dilmah teabags) and magazines? When i questioned this on checkout she said that there had been some trouble with what was being booked and the information they received at the resort. No apologies. The shower door didn't close properly which allowed water to flow all over the bathmat. Breakfast was great the first morning but the second was horrible. My husband ordered the same breakfast both mornings and the second morning the toast(cooked on a grill on one side?) and bacon were burnt. There was a difference on how much bacon was given on the second morning (very little). I had to send mine back to recook the eggs (still didn't come back correct). We were told we had to pay for tea and coffee. We have never paid for a cup of tea for breakfast before. Disappointed that you couldn't provide a tea bag and hot water as part of breakfast I obviously should made a cup of tea from the room to bring down with me. The view was for mountains which was beautiful but the onsite market garden didn't exist. Booking through Accor app obviously doesn't make a difference to what you recieve.

Customer review rating 2.5/5

Adrian H. Couples - Confirmed reviews ALL

Had to move rooms because television didn't work, i complained once and a maintenance person verified it was faulty , i waited for another hour and then rang reception. Finally moved to a room with a working television. Couldn't use the phone in the room because there was no reception number on it. Found the restaurant way too fancy and with very limited dining options. Happy to pay top dollar for a meal, but need more options.

Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you experienced with the television and the delay in arranging a room change. We also regret that the lack of a reception number on the room phone made it more difficult to contact our team. We appreciate your comments regarding the restaurant and understand that having a broader range of dining options is important, particularly for guests who are looking for flexibility. Your feedback has been shared with the relevant teams for consideration. We’re pleased we were ultimately able to move you to a room with a working television, and we hope to have the opportunity to provide you with a much smoother experience on a future visit.

Customer review rating 5.0/5

Scott J. Business - Confirmed reviews ALL

MCML is brilliantly located in a quiet location, surrounded by bush land where wildlife abounds. The rooms a excellently presented, with great views and private landing.

Thank you for your wonderful review! We’re so pleased to hear you enjoyed our peaceful bushland setting and the abundant wildlife surrounding the property. It’s fantastic to know you were happy with your room, the presentation, and those beautiful views from your private landing. We hope to have the pleasure of welcoming you back again soon!

Customer review rating 5.0/5

Noel M. Couples - Confirmed reviews ALL

Beautiful backdrop in serene gardens

Thank you for your lovely feedback. We’re so pleased to hear that you enjoyed the beautiful gardens and serene surroundings. It’s also wonderful to know that our receptionist was able to assist with your taxi booking and ensure a smooth and speedy check-in. We appreciate you taking the time to share your experience and hope to welcome you back again soon!

Customer review rating 3.5/5

Martin J. Couples - Confirmed reviews ALL

Waited 40 mins for breakfast. Told only one chef. Prepaid breakfast but didn't include tea or coffee.

Thank you for taking the time to share your feedback. We’re very sorry that your stay got off to such a disappointing start. We understand how frustrating it must have been to wait 40 minutes for breakfast, particularly when you had prepaid for it, and we apologize for the confusion regarding tea and coffee. We’re also sorry that noise from other guests affected your sleep. We appreciate you bringing these concerns to our attention, and we’ll share your feedback with our team as we continually look for ways to improve our guests’ experience. We hope you’ll consider giving us another opportunity to provide you with the relaxing stay you deserve.

Other web-users rate our hotel

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