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Novotel Auckland Airport Hotel 4.5 stars

TripAdvisor rating 4.5/5 5,280 reviews
Novotel Auckland Airport
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+ 21 Services
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Room 1

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Hotel extras

  • Day-use rooms available from 6am to 3pm. Checkout hours can be extended with a surcharge

  • WiFi, large work space, iPod® dock, LCD TV

  • 24-hour drinks and dining at The Square

  • Modern fitness centre to keep you in shape

  • 2 floors of naturally-lit conference and boardrooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND INTERNATIONALPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)Paying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Auckland Airport

Auckland International Airport
Ray Emery drive
2022
auckland
new zealand

Tel: +6492577200

Fax: (+64)9/2577222

Contact email

Check-in from 14h00

Check out up to 11h00

  • Sky Bus :   Auckland Airport - International

  • By plane

    AUCKLAND INTERNATIONAL At 0km / 0 miles - Shuttle paying

GPS :-37.003947, 174.783543

Our accommodations

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge. Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 2 Double Beds, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 Children. No rollaway bed permitted.

Superior Room King-size Bed

  • Max. number of persons: 2
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Executive Room - Includes internet

  • Max. number of persons: 2
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior 2 Double Beds.

  • Max. number of persons: 4
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Suite 1 King Size Bed

  • Max. number of persons: 2
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

The Square Restaurant will close for business 3 Jan 2020 for an exciting refurbishment and will reopen with a brand new concept mid-March 2020. During this time, there will be a temporary restaurant, offering breakfast, limited a la carte & dinner buffet.

Lunch

00:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE BAR

Photo non contractuelle / Strictly non binding

In January 2020, the ground floor lobby, restaurant and bar will undergo an exciting refurbishment. The operating times of our bar throughout this period will be altered with service being available from 8am - 1am in our temporary location on level 2.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 396 m²

  • Maximum capacity: 315 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Auckland Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

30,654 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,280 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A great place to base yourself

TripAdvisor rating 4.5/5

michaelhX3430QC Business - 09/12/2019 TripAdvisor review

We recently based ourselves at the Airport to save some time in traffic and travel to/from hotels. We found the Novotel sensational with possibly the happiest staff I've seen for some time! Very helpful, clean, bright and surprisingly quiet!

Nice hotel and very convenient

TripAdvisor rating 4.5/5

Ami21 Family - 09/12/2019 TripAdvisor review

We stayed here after landing at Auckland at 11.30pm in the evening after flying from London. The hotel is just outside the door of the arrivals at the international airport. The room was good and the breakfast fantastic. We didn’t hear any noise from planes. Nice staff and would stay again. Only downside was the price as it’s slot more expensive to stay in then our Novotel near Heathrow airport was

Great all round

TripAdvisor rating 4.5/5

JVRowe Couples - 08/12/2019 TripAdvisor review

Had everything I wanted and it had in style. The gym was fantastic in terms of equipment, space and view. The meal was on point as was the service for the entire stay. My wife and I enjoyed a nice drink as we watched the planes come in and take off....highly recommend.

Very average

TripAdvisor rating 4.5/5

dougdewit Business - 08/12/2019 TripAdvisor review

Both days I was there I had to call to activate internet. Ordered a meal in my room and it arrived at a very medium temp. Breakfasts are great. Rooms are small but very nice. Location is excellent for me because my work is in the airport campus.

Average

TripAdvisor rating 4.5/5

donnah312016 Business - 06/12/2019 TripAdvisor review

I am a Platinum Member - every time 1 stay at this hotel my details are never on the system. I wasn't able to get an update, which is fine - the price was absolutely outrageously expensive and I had to call 3 times for water - which was HOT! Not sure if I would recommend for anyone from our company to stay there again.

Comfy but cold

Customer review rating 4.5/5

Patricia M. Couples - 04/12/2019 Confirmed reviews ALL

The room was very comfortable apart from being cold. although we tried to alter the air conditioning in the room whatever we did seemed to make no difference to the chilly temperature. The corridor was considerably warmer than the bedroom. The staff were very pleasant.

Kia ora Patricia, Thank you for staying with us once more at Novotel Auckland Airport and for leaving a wonderful review score. My apologies with the difficulty in getting your AC unit to behave, these usually do take some time to make a difference. However, to be sure I've informed the respective department head for them to address accordingly. Aside from this, I'm delighted the team were warm and welcoming! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

perfect location after a long haul international flight. Lovely Hotel and great breakfast

Customer review rating 4.5/5

C M. B. Solo - 04/12/2019 Confirmed reviews ALL

wonderful, lovely staff

Kia ora C M B., Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It's brilliant that the location served you well during your travels and i'm delighted the team gave you a warm welcoming to Our Place. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
Customer review rating 4.5/5

R. Couples - 04/12/2019 Confirmed reviews ALL

We required a room for the day time until we could catch our flight home in the evening following a cruise we had not made a booking in advance and the staff was very helpful in sorting a room out for us

Kia ora R., Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I'm delighted you appreciated the availabiity of our Day Use rooms! It's great you were able to rest and relax before you continued on with your travels. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Dark rooms and poor wifi

Customer review rating 4.5/5

Anonymous Business - 04/12/2019 Confirmed reviews ALL

I moved out before the end of my intended stay because the rooms had terrible lighting, brown walls, old tired furniture, an aircon that did not work properly and problematic wifi. The staff were friendly but overall the hotel needs a material upgrade and improvement in the quality of the food.

Kia ora Alix, It is great that we had you staying with us at Novotel Auckland Airport recently. My sincere apologies that you found the lighting in our rooms too dark and the WiFi was not connectable. I will pass this feedback onto our Maintenance team to look into this further and address accordingly. We will be undergoing renovations as of January 6th 2020 for our new Restaurant, Bar and Lobby which will bring a new and modern design feel to the hotel. Thank you again for your feedback. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

eXCELLENT

Customer review rating 4.5/5

Lisa Solo - 04/12/2019 Confirmed reviews ALL

It was nice - easy fast checkin and got offered a late check out which was lovely.

Kia ora Lisa, Thank you for staying with us once more at Novotel Auckland Airport and for leaving a wonderful review score. I'm really pleased to hear the team looked after you well during your stay! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Served a purpose

Customer review rating 4.5/5

Anonymous Solo - 04/12/2019 Confirmed reviews ALL

Exactly what i expected

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Speedy, effortless, no fuss.

Customer review rating 4.5/5

Andrew P. Families - 04/12/2019 Confirmed reviews ALL

Everything went smoothly.

Kia ora Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
Customer review rating 4.5/5

Pani C. Couples - 04/12/2019 Confirmed reviews ALL

Very good service, staff very pleasant.. accommodation very good as well.

Kia ora Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I'm really thrilled you thoroughly enjoyed your stay at Our Place! It's great to hear you appreciated the hardworking team we have on board. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Very good

Customer review rating 4.5/5

Elizabeth J. Families - 04/12/2019 Confirmed reviews ALL

Staff very good

Kia ora Elizabeth, Thank you for staying with us once more at Novotel Auckland Airport and for leaving a wonderful review score. It's really amazing to hear the team looked after you well and made you feel at home during your time away. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Fantastic stay

Customer review rating 4.5/5

Bonnie Couples - 03/12/2019 Confirmed reviews ALL

We had a really lovely stay - the staff were extremely helpful. Breakfast was really good! Appreciated our lovely room upgrade - will definitely be back soon :)

Kia ora Bonnie, Thank you for staying with us once more at Novotel Auckland Airport and for leaving a wonderful review score. We appreciate your loyalty towards AccorHotels. It's absolutely fantastic to hear you thoroughly enjoyed your stay at Our Place! I'm delighted the team looked after you well and you appreciate the benefits of being an Accor member! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Very comfortable, well equipped room and great breakfast

Customer review rating 4.5/5

Carlos Couples - 03/12/2019 Confirmed reviews ALL

The checkin process was painless, the room was very well equipped, especially the HDMI ports that are available to connect a device to the TV. We liked that the restroom and the shower are somewhat separate, allowing multiple people to use the bathroom.

Kia ora Carlos, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It seems you thoroughly enjoyed your stay at Our Place! I'm thrilled you appreciated the amenities provided in your room and were able to watch through your devices. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Short trip

Customer review rating 4.5/5

Jeannette Couples - 03/12/2019 Confirmed reviews ALL

Hotel very handy to airport terminals,very clean,plenty towels ,comfortable bed only thing getting into the shower you have to be a high jump champion a bit too high climbing over bath rim

Kia ora Jeanette, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It's fantastic to hear you had a great first stay at Our Place- I'm delighted that we looked after you well and made you feel at home with us. Also, my apologies regarding the bath arrangement in your room- it can be a little challenging at times. You are more than welcome to request a specific arrangement during your next visit. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Good but could have been a ten

Customer review rating 4.5/5

Lesley J. Solo - 03/12/2019 Confirmed reviews ALL

Enjoyed overnight stay. Great location. Very comfortable room marred by one or two issues 1, reception staff not very friendly. No indication given to how to find room just pointed to the lift !! 2, ordered room service , no cutlery with meal when it arrived , although cutlery was bought promptly meal was then cold , maybe covers over the meal would help ?

Kia ora Lesley, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. Firstly; my apologies for the behavior of our team member during your time checking in- I will pass this to the respective department head for them to address. I hope this didn't hinder your stay too much. Secondly; I appreciate your feedback with our room service- my apologies for the delay in this coming to you. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Service could be improved

Customer review rating 4.5/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

I checked in online, yet had to repeat the entire process upon arrival. I asked for a baby cot months in advance and confirmed a few days before arrival. Received confirmation from the hotel that the cot will be placed in the room and again from the front desk agent upon check in. When I arrived to the room, there was no cot. I pre-paid late check out and informed my check out time when checking in online (5pm), yet was asked upon arrival, and all my keys we deactivated at 12pm on that day. All in all minor things, but quite easy aspects to provide a satisfactory service.

Kia ora Axel, It is wonderful that we had you staying with us recently at Novotel Auckland Airport. My sincere apologies that your experience from when you checked-in was unsatisfactory. I can see that your request for a baby cot was placed when you made the booking however at this point I am unaware as to why this was not completed. I will pass this onto our Executive Housekeeper to investigate and get back to me with a reason why. Regrettably when checking-in online any guests credit card details are not passed through to our internal hotel system for security reasons. I will pass this feedback onto our senior management to address and action accordingly as this will take time to resolve. Please allow me to offer a complimentary room upgrade with breakfast included for your next stay. Please contact me directly to ensure that this offer is applied to your next booking. (You can reply to this email) We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

Very pleasant and comfortable stay.

Customer review rating 4.5/5

J G. Solo - 03/12/2019 Confirmed reviews ALL

The room was if a high standard with a very comfortable bed. The bathroom facilities were of a high standard and everything was lovely and clean. Very happy with my stay.

Kia ora J G., Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I'm very pleased to hear you thoroughly enjoyed your stay at Our Place! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
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