Novotel Auckland Airport Hotel 4.5 stars

The experience was very good with the exception that we did not have a working refrigerator for the two days we were at the hotel. The staff was excellent and helpful, especially given the situation with covid-19. Dinner in the restaurant was very good. All in all, this was a very good experience.

Well looked after. Quick and efficient polite

Short overnight stay

Very busy time for hotel but all staff maintained calm while under significant pressure. Some delay in getting food ordered in restaurant but not surprising with limited staffing.

We stayed during the recent Covid 19 lockdown awaiting a flight out to the UK. We were impressed with the way the hotel dealt with the situaion and were very flexible to our needs. Very impressed that the general manager rang us directly to ask us to vacate our rooms due to the Government requisition of the hotel but as we had managed to get a flight out the following day allowed us to saty in our room until the flight checking open. Thank you! This was a very diffiuclt and unsettling time for us and it was made easier by the helpful attitiude of all the staff we came into contact with.

Great location. Friendly staff. Lovely rooms. Feel like detracted because I've stayed at so many places lately where breakfast included, no credit card charges, some mini-bar treats free and this seemed a contrast and a bit penny pinching. It's not like it is cheap anyway, may as well increase the cost but throw in some "freebies".

Check in desk was 5 star and room was clean and neat.

We stayed with you due to covoid virus. Mostly our stay was positive. I would like to see you give your more training in keeping you staff safe and all guests well. Example gloves were not changing gloves. It is goid practice for infection control to srparate dirty and clean tasks.

very disappointed We appreciate we had to be isolated but felt we were put in the oldest area of the hotel that appeared to need refurbishment .Staff was very pleasant but room and room service was below the standard we normally receive and have come to expect from Novatel

this whole experience could have been the result of COVID scare. There was very slow service to what appeared to be no service at times. People were doing multiple jobs at once which meant they didn't do any of them well. I give the benefit of doubt that you short or understaffed because of the macro environment.

Clean and comfortable rooms. Very convenient for the airport, especially at a stressful time with the Corona Virus.

We thoroughly enjoyed our one night layover. From the checkin to dinner to checkout was perfect. Really loved the attention and kindness.

We stayed at the Auckland Novotel for two nights on our way home to the UK.The Hotel is very comfortable and the staff were excellent. We had a problem with our original room after our first night, as the room thermostat stopped working properly. When the room temperature didn't reduce, despite valiant efforts, we were moved to another room without question or fuss. Perfect-two happy customers.

To travel hopefully is better than to arrive

As we had to leave NZ in a hurry due to Covid 19 the location of the hotel and Hertz were perfect for us. The room was excellent, better than most places we have visited. The choice of restaurants was limited due to the situation but we managed to have a suitable meal and drink.