Novotel Auckland Airport 4.5 stars

Customer review rating (ALL Rating) 4.6/5 8,464 reviews

Best price
guarantee
Novotel Auckland Airport - Image 1
Novotel Auckland Airport - Image 2
Novotel Auckland Airport - Image 3
Novotel Auckland Airport - Image 4
Auckland International Airport, 35 Tom Pearce Drive, Mangere, P.O.BOX 53163 Auckland Airport, 2022 AUCKLAND, New Zealand

Description

Hotel extras

  • A short walk from both the Auckland International terminal and the domestic terminal

  • Rooms feature full-length, sound-proof windows to ensure natural light and peace & quiet

  • THIRTEEN50 Kitchen & Bar serves fresh, local produce. Relax, eat and meet.

  • Spacious fitness centre full of natural light

  • Self-parking is available using the Airport carparks

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Executive Room - Includes internet

Photo out of - Executive Room - Includes internet

All our Executive rooms are located on the premier high floors. Featuring a king sized bed, chaise lounge, espresso coffee machine, bath robes, slippers, complimentary soft drinks and snacks, Smart TV and breakfast in THIRTEEN50 Kitchen & Bar.

  • Views:

    Airport view

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Plug and play panel
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in roomAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 48'/122 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Airport view
See availabilities

Our Superior Room combines modern décor, ergonomic comfort and high-end room facilities such as 2 Double Beds, private bathroom, interactive LED TV, internet access and work desk. Room can accommodate up to 2 adults and 2 children.

  • Views:

    Airport view

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Plug and play panel
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 48'/122 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our superior room combines modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private accessible bathroom, interactive LED TV, free WIFI, work desk. Up to 2 adults

  • Views:

    Airport view

Max. number of persons
2
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Plug and play panel
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Located on our two highest viewing floors. The suite includes a separate lounge, bedroom, en suite, chaise lounge, bath robes, slippers, espresso coffee machine, complimentary soft drinks and snacks, and breakfast in THIRTEEN50 Kitchen & Bar.

  • Views:

    Airport view

Max. number of persons
2
Area
From 52 m² / 559 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Plug and play panel
  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Auckland Airport

Auckland International Airport, 35 Tom Pearce Drive, Mangere, P.O.BOX 53163 Auckland Airport
2022 AUCKLAND
New Zealand

GPS:-37.003947, 174.783543

Telephone
Fax +64 9 257 7222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 263 rooms
  • 14 rooms for people with reduced mobility
  • 26 connecting rooms
  • 263 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English
  • Korean
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express Additional charge
  • Room service Additional charge
  • Buffet Additional charge

Business

8 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Play area
  • Children''s TV Channels

Well-being

In Balance Gym

  • On site

THIRTEEN50 Kitchen & Bar

Photo out of - THIRTEEN50 Kitchen & Bar

THIRTEEN50 Kitchen & Bar is all about modern dining with a strong Kiwi influence. Showcasing fresh local produce, NZ wines, beers and an exciting cocktail menu. Offering buffet breakfast, à la carte lunch and dinner.

Cooking style
International
Capacity
130
Accessibility
Accessible service
Auckland International Airport, 35 Tom Pearce Drive, Mangere, P.O.BOX 53163 Auckland Airport, 2022 Auckland, New Zealand
Telephone +64 9 257 7200
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

THIRTEEN50 Kitchen & Bar is all about modern dining with a strong Kiwi influence. Showcasing fresh local produce, NZ wines, beers and an exciting cocktail menu. Offering buffet breakfast, à la carte lunch and dinner.

Thirteen50 is a modern and open space that caters for a mix of hotel guests and local visitors. The bar is centrally located drawing people into the space, using rich green granite to the counter tops. Showcasing NZ wines, beer and exciting cocktails.

There are 3 options for you to chose from depending on your tastes. A buffet breakfast, room service and for those in hurry, hot drinks, orange juice and croissants served at the bar.

Large , modern and fully equipped fitness centre to keep you in shape

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  8,464 reviews

Customer review rating 4.5/5

Mike S. Couples - Confirmed reviews ALL

Kia ora Mike, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 5.0/5

Ann M. Families - Confirmed reviews ALL

Kia ora Ann, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 5.0/5

Pei-tzu T. Couples - Confirmed reviews ALL

Kia ora Pei-Tzu, Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words. It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality. Your feedback will be circulated to all our departments and we look forward to being of service to you again in future. Naku noa - Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 3.5/5

Moira W. Solo - Confirmed reviews ALL

Kia ora Moira, Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words. It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality. Your feedback will be circulated to all our departments and we look forward to being of service to you again in future. Naku noa - Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 5.0/5

Larisse A. Families - Confirmed reviews ALL

Kia ora Larisse, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia ora Richard, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our Superior King Rooms which you had reserved do not include bathrobes in them; only our Executive Rooms have bathrobes included. However, our Team are on hand to deliver any special amenities you may need during your stay for your added comfort and would have had we been advised please. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 5.0/5

Angela M. Friends - Confirmed reviews ALL

The bed was so comfortable. The hotel was very convenient after a long travel day. .

Kia ora Angela, Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words. It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality. Your feedback will be circulated to all our departments and we look forward to being of service to you again in future. Naku noa - Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 5.0/5

Sandra W. Business - Confirmed reviews ALL

Would highly rate this hotel, staff and food. Need this in Australia

Kia ora Sandra, Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words. It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality. Your feedback will be circulated to all our departments and we look forward to being of service to you again in future. Naku noa - Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 4.5/5

A E. Couples - Confirmed reviews ALL

Conveniently located for the early morning flight and grateful to the staff for being so attentive. Thank you...

Kia ora A E., Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words. It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality. Your feedback will be circulated to all our departments and we look forward to being of service to you again in future. Naku noa - Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 4.5/5

Alistair M. Business - Confirmed reviews ALL

Stayed for 3 nights when working close to airport. Overall almost faultless.

Kia ora Alistair, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 3.5/5

Casey C. Solo - Confirmed reviews ALL

Conformable and convenient for a short one night stay

Kia ora Casey, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 5.0/5

Jiji P. Solo - Confirmed reviews ALL

Comfortable, convenient, friendly staff, good food. Would stay again.

Kia ora Jiji, Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words. It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality. Your feedback will be circulated to all our departments and we look forward to being of service to you again in future. Naku noa - Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 4.0/5

Deb M. Friends - Confirmed reviews ALL

Great location for early flight departure. Our room was spotlessly clean and comfortable

Kia ora Deb, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 5.0/5

Joju V. Business - Confirmed reviews ALL

At check-in, the lady at the desk was very cordial and was impressed by how she handled my check in.

Kia ora Joju, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 4.0/5

Steve M. Solo - Confirmed reviews ALL

Seems such a long time ago. Was in May. But had to fly to NZ for family matters - was comfortable

Kia ora Steve, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 1.0/5

Stuart C. Business - Confirmed reviews ALL

I requested a wake up call on check in. The desk phoned me on reaching my room to confirm the time. I did not received my wake-up call and missed my subsequent flight. I chose this hotel, although slightly more expensive than others nearby off the airport, so I would not have to worry about making my flight in the morning. Very disappointed.

Kia ora Stuart, Thank you very much for taking the time to share your feedback with us. Whilst I wish you had a better experience; we appreciate you advising us of your concerns to learn from to improve our Product and Service to our future guests. We work hard to deliver an exceptional guest experience, and it is apparent that in this case, we fell short; please allow me to express my sincerest apologies. We are terribly sorry that you missed your flight. I will be addressing this with our Front Office Team this afternoon and ensure all our staff are aware of processing wake up calls for our guest's convenience. We wish to offer you a complimentary upgrade to a higher room category to compensate for the inconvenience the next time you choose to stay with us and ensure your next stay is as comfortable as possible. Please allow us another opportunity to earn back your trust and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please feel free to reach out to me directly if I can be of any assistance by emailing me at sa… Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in future. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 3.5/5

Vicki P. G. Solo - Confirmed reviews ALL

I was unable to sleep as the smell throughout the hotel especially my room as it was sealed with no opening windows the smell being a very fragrant air freshener like smell seemed to be coming through all vents which affected my sinuses so badly I had to very little to no sleep & a massive headache I didn’t. Notify anyone as I didn’t think there was much that could be done to remedy it for my stay But I have to say the staff were lovely the room was exceptionally clean my dinner was lovely but a bit of a mix up as the girls understanding of English wasn’t very good & I was too tired to remedy the situation

Kia ora Vicki, Thank you very much for taking the time to share your feedback with us. Whilst I wish you had a better experience; we appreciate you advising us of your concerns to learn from to improve our Product and Service to our future guests. We work hard to deliver an exceptional guest experience, and it is apparent that in this case, we fell short; please allow me to express my sincerest apologies. Our staff are on hand day and night to assist all our guests; no matter is too small or too big that we can not resolve especially whilst you are in our care. Had we known your experience in your room making you uncomfortable during your stay, we would have offered solutions to help you be more comfortable; move rooms, clean air fragrant free solutions? We would appreciate another opportunity to earn back your trust and I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. It is disappointing to read about your concerns regarding your stay; I will certainly share them with our Leadership Team as we continue to review our service and offering. Please feel free to reach out to me directly if I can be of any assistance by emailing me at sa… Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in future. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 5.0/5

Kimberley G. Couples - Confirmed reviews ALL

Great rooms and lovely restaurant

Kia ora Kimberley, Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words. It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality. Your feedback will be circulated to all our departments and we look forward to being of service to you again in future. Naku noa - Kind regards, Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 4.5/5

Ric O. Business - Confirmed reviews ALL

I stayed several nights, having a meeting and connecting to an international flight. My room overlooked the international terminal and runway. The stand-out (other than the location) was that there was no noise at all from the jets.

Kia ora Ric, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 4.5/5

Jan A. Business - Confirmed reviews ALL

Stayed one night prior to an overseas flight. Quick check in, great room and very friendly staff.

Kia ora Jan, Thank you for your wonderful feedback. We are elated to know that you found our rooms comfortable and enjoyed our friendly staff. Your positive feedback encourages us to maintain our quality standards and provide exceptional service to every guest. Kindly offer us a visit again, and we will ensure to provide an even better and unforgettable stay. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 4.5/5

Peter M. Couples - Confirmed reviews ALL

excellent

Kia ora Peter, Thank you for your wonderful feedback. We are elated to know that you found our rooms spacious and comfortable during your stay. Your positive feedback encourages us to maintain our quality standards and provide exceptional service to every guest. Kindly offer us a visit again, and we will ensure to provide an even better and unforgettable stay. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 5.0/5

Ellen O. Couples - Confirmed reviews ALL

your bed is so comfortable and soft. cleanliness is spotless and your complimentary tea & coffee is great.

Kia ora Ellen, Thank you for taking the time to share your experience with us during your recent stay at Our Place! We’re thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we’re delighted that we could do so for you. Thank you again for your feedback and we hope to have the opportunity to welcome you back in the future for another outstanding stay! Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 3.5/5

Debbie S. Couples - Confirmed reviews ALL

Did NOT like the shower You can see through the glass from the room when someone is having a shower. Not impressed

Kia ora Debbie, Thank you for your comments received regarding your stay and we apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue concerned to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will allow us the opportunity to serve you better in future. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 5.0/5

Joy C. Families - Confirmed reviews ALL

Arrived 1am, still received Accor welcome & put on executive level 10 with airport view. Love that. Very nice room, welcome treats & grateful for late check out to continue journey home.

Kia ora Joy, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Customer review rating 5.0/5

Danny L. N. Business - Confirmed reviews ALL

As sbove

Kia ora Danny, Thank you so much for sparing your valuable time and writing a review. We are delighted to know that you found our staff to be helpful and that you enjoyed your experience at Our Place. We consistently seek opportunities to improve our services for every guest to have the best stay and appreciate your feedback for our staff to be aware of. We look forward to the next time you consider staying with us. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Other web-users rate our hotel

  • 3,874 reviews 9.5/10 Location
  • 4,809 reviews 8.7/10 Room
  • 4,629 reviews 9/10 Service
  • 46 reviews 7.5/10 WiFi
  • 2,496 reviews 8.6/10 Comfort
  • 1,859 reviews 7.1/10 Food
  • 1,372 reviews 8.9/10 Cleanliness
  • 924 reviews 8.3/10 Breakfast

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Auckland Hotels