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Novotel Auckland Airport Hotel 4.5 stars

Customer review rating 4.5/5 32,644 reviews

ALLSAFE approved hotel

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Novotel Auckland Airport
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+ 21 Services

Hotel extras

  • A short walk from both the Auckland international terminal and the domestic terminal

  • Rooms feature full-length, sound-proof windows to ensure natural light and peace & quiet

  • Thirteen50 Bistro & Bar serves fresh, local produce and relaxing, evening drinks

  • Spacious fitness centre full of natural light

  • On-site valet and self parking facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND INTERNATIONAL Paying
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request Paying
Business services
  • 7 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available Paying

Hotel location

Novotel Auckland Airport

Auckland International Airport
Ray Emery drive
2022 auckland
new zealand

Tel: +6492577200

Fax: (+64)9/2577222

Check-in from 14h00

Check out up to 11h00

  • Sky Bus :  Airport Auckland Airport - International

  • By plane

    AUCKLAND INTERNATIONAL At 0km / 0 miles - Shuttle paying

GPS :-37.003947, 174.783543

Our accommodation(s)

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge. Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 2 Double Beds, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 Children. No rollaway bed permitted.

Our restaurants and bars

THIRTEEN50 Bistro & Bar

Type of cuisine: Bistro

Thirteen50 Bistro & Bar is all about modern bistro dining with a strong Kiwi influence. Showcasing fresh local produce, NZ wines, beers and an exciting cocktail menu. Offering buffet breakfast, all day dining and à la carte dinner.

THIRTEEN50 Bar

Thirteen50 is a modern and open space that caters for a mix of hotel guests and local visitors. The bar is centrally located drawing people into the space, using rich green granite to the counter tops. Showcasing NZ wines, beer and exciting cocktails.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 396

  • Maximum capacity: 315 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Auckland Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

32,644 reviews

TripAdvisor Rating 4.5/5

5,392 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Never more happy to hear - "Yes, we have a room"

Customer review rating 5.0/5

Lulu Solo - 10/04/2020 Confirmed reviews ALL

When the NZ lockdown was announced I was in Wellington and due to fly home next day to Boston. Uncertainty reigned. My flight to Auckland was cancelled, I had to rebook as domestic flights and international flights were being cancelled, social distancing was being enforced and washing my hands became routine. I could not have been more happy to arrive in the foyer and be told I could book a room for the night. And the room was beautiful! The nicest hotel room I've ever stayed in.

Kia ora Lulu, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am very pleased that after a period of cancelled/postponed flights, the team at 'Our Place.' were able to accommodate you! I trust you have been well since your visit. We look forward to welcoming you again in the future. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Good Service, Great location

Customer review rating 4.5/5

Mike R. Couples - 06/04/2020 Confirmed reviews ALL

Friendly staff, nice and clean

Kia ora Mike, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We appreciate your loyalty towards AccorHotels. I am very pleased to hear of your appreciation towards the team at 'Our Place.' We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Terrible

Customer review rating 1.0/5

Jane H. Families - 04/04/2020 Confirmed reviews ALL

In January I prebooked a room for May 2020 which I will no longer be able to use. I rang and asked if I could stay 25 March instead because we were having to get home to Whangarei before the “lockdown”. We arrived after 9pm and were charged a further $43.00. Blunt reception!. Not having had anything to eat since the evening before we asked if we could get something to eat. The answer was no, dining room was now closed. Room service? The answer was no. There was nothing to eat in the room which was No. 512 (a disabled room!!) In the morning my husband lifted the toilet seat and the underneath was filthy!!! Obviously had never been cleaned. We told reception as we left. Our whole experience was unacceptable and we won’t be staying with you again.

Kia ora Jane, Thank you for providing us with your feedback about your recent stay with us. My sincere apologies that your experience did not meet that of your expectations. Regrettably, due to the lockdown, our Bistro had to close from 9 pm once dinner service was complete. I understand that this was frustrating, however, our hotel was in the process of being taken over by the Ministry of Health and this was the direction given by them. I am appaled to learn that your toilet was not cleaned properly prior to your arrival. Please allow me a couple of days to look further into this to which I will be able to come back to you with a resolution. Again my sincere apologies that you had this experience during your stay and I do hope that we get the opportunity to welcome you back and better our service to you once our Hotel is re-opened to the public and back to normal. Please also consider me as your personal contact here at Novotel Auckland Airport for your future accommodation needs at the Airport. Kia kaha | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

Excellent 4 star stay

Customer review rating 4.5/5

Stuart Couples - 03/04/2020 Confirmed reviews ALL

Well worth a visit, this quality airport hotel has very comfortable beds, helpful, efficient staff, quality bathrooms and a pleasant restaurant. Plus excellent wifi.

Kia ora Stuart, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We appreciate your loyalty towards AccorHotels. I am very delighted to hear that you thoroughly enjoyed your recent stay with us at 'Our Place.' We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Excellent location under the circumstances.

Customer review rating 3.5/5

Guy E. Families - 03/04/2020 Confirmed reviews ALL

We were stuck there for three days locked down whilst we waited for Qantas to get us out of NZ. At the time I filled in a questionnaire saying what a great job your team was doing in the most trying of times but I did suggest that under the circumstances free WiFi would be a good thing. You surprised me by immediately getting on the phone to me saying that was a good idea and that you would refund everyone's WiFi. I thought cool excellent although I did think, and still do that an operation like yours does damage to their good reputation by charging guests for WiFi in this day and age. But low and behold I get home and you have indeed charged me for the WiFi.!! Darn heck I am home and well and even less inclined than normal to complain in these trying times but I thought you may like to know. Cheers Guy E. We were in room 813 on 24-27 Feb 04…

Kia ora Guy, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. Thank you for your thorough feedback in relation to your recent stay with us, my apologies that the team provided you with mixed feedback. With our WiFi, we only offer this complimentary to our loyalty guests- however if the team are mentioning that they will remove this charge and do not, it is a communication challenge that I have passed over to the team. I am delighted you appreciated the assistance from one of our team members, I believe the one you interacted with is deaf, hence why she writes everything down. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Well located. Well designed and played out room. Very functional. comfortable. Best shower I have ever been in. Wonderful staff.

Customer review rating 5.0/5

Keith Couples - 02/04/2020 Confirmed reviews ALL

We had to catch a flight out of AKL and drop off a rental car and found the hotel centrally located. For an airport hotel it was very quiet. My wife pointed out to me the next morning that the windows were double paned and sound proof. THANK YOU!

Kia ora Keith, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am very delighted to hear of your appreciation towards the quiet comfort our rooms provided you with! I trust you slept well during this stay. Also it is fantastic to hear that our concierges served you well. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
Customer review rating 4.0/5

Joan Couples - 02/04/2020 Confirmed reviews ALL

The Hotel is in the perfect location for the Airport, just a walk away. Service was excellent. Our cooked breakfast was stone cold, we couldn't eat it. We were looking forward to having a nice meal before we checked in for our flight. However, it was the morning after lockdown so we didn't make a fuss.

Kia ora Joan, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am very pleased to hear that the location and convenience of 'Our Place.' served you well during this stay. My apologies for the shortfall in meals provided to you during your breakfast- I have passed this over to the respective team to address. We look forward to welcoming you again in the future. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

stayed while New Zealand went into COVID-19 lockdown

Customer review rating 4.5/5

Sandra F. C. Solo - 02/04/2020 Confirmed reviews ALL

I curtailed my tour of New Zealand as the coronavirus situation escalated, and I wanted to be as close to the Auckland airport as I could be in case I could get an earlier flight home. While I didn't succeed in that, I had quite a good stay at the Novotel while waiting, even as the hotel closed the restaurant and went to room service only, and prevented non-guests from entering. Staff was uniformly helpful and courteous while dealing with numerous and varied challenges. And the rooms are quite nice, with all the amenities that one could hope for. Bed and bedding were comfortable. This is just a side note, but I appreciated being able to walk to a grocery store and pharmacy (there are other stores, and fast food, at the nearby mall, but they were closed). Also, the Outdoor Gallery is close enough to walk, and I saw a fair number of stranded fellow travelers enjoying the grounds there.

Kia ora Sandra, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. Thank you for your detailed review from your recent stay with us! I hope you are home, safe and well. It is really great to hear that the team looked after you well during your time spent with us. A nice area for a short, brisk walk also. We look forward to welcoming you again in the future. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

The majority of the staff were excellent but the GM had no idea how to treat frustrated and stressed customers.

Customer review rating 1.5/5

Roger Couples - 02/04/2020 Confirmed reviews ALL

Room was clean and tidy but we didn't like the glass doors in the shower and toilet. We didn't think it was fair to charge for room service when the bar and restaurant were closed. The catering and bar staff were exceptionally polite and caring when they were open for lunch.

Kia ora Roger, Thank you for providing us with your feedback about your recent stay with us. My sincere apologies that your experience did not meet your expectations during your stay. I do understand the frustration with our Bistro being closed during your stay regrettably room service charges do still apply however, I will look into this further for you and get back to you. When the hotel was designed frosted glass panels and doors were "the in thing" and of course over time this trend can change. I will be happy to pass this feedback on in relation to the frosted glass panels and doors to our senior management to address and act accordingly following the end of the COVID-19 Pandemic. My sincere apologies that you found the interaction with our GM to not be up to your satisfaction, I will ensure that this feedback is passed onto him so that he can address this directly. Thank you for taking the time to provide us with your feedback and I do hope that we get the opportunity to welcome you back once this is all over. Kia kaha | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

Well located, and good stay

Customer review rating 5.0/5

Anonymous Solo - 02/04/2020 Confirmed reviews ALL

Staff were cometent and welcoming under difficult circumstances.. well done

Kia ora Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am very pleased you appreciated the efforts of the team during this stay. We look forward to welcoming you again in the future. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Well located

Customer review rating 5.0/5

Shaness F. Couples - 02/04/2020 Confirmed reviews ALL

Staff was great under the very difficult stress of operating during a pandemic

Kia ora Shaness, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am very delighted to hear that the team looked after you well during this trying time. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Great located

Customer review rating 4.0/5

Shiou R. C. Families - 02/04/2020 Confirmed reviews ALL

Everything was okay but not amazing

Kia ora Shiou, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. My apologies for the shortfall in services provided to you during this stay. I trust in the future we will better accommodate you. We look forward to welcoming you again in the future. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Closet hotel to the airport.

Customer review rating 3.5/5

Anonymous Families - 02/04/2020 Confirmed reviews ALL

Good experience under trying times.

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

It was well located in the circumstances bearing in mind due to lock down we could not get a flight

Customer review rating 2.5/5

Terence C. Couples - 02/04/2020 Confirmed reviews ALL

It was stressful particularly when we checked out your staff were reluctant to help us find another hotel as you were fully booked, after some time an Indian gentleman helped us he was brilliant We are waiting for an invoice to be emailed so we can claim this cost back on our holiday insurance

Kia ora Terrance, Thank you for providing us with your feedback about your recent stay with us. My sincere apologies that our staff were reluctant to assist in finding another hotel for you. I do know the day of your check-out was a very busy operational day of our Front Office team however that still should not have put the team off in trying to assist you with another hotel location. I am glad that you were finally assisted. Do you happen to remember the name of this gentleman that assisted you? I would like to recognize them for their fantastic service. I will follow up on your invoice and have this sent to you. Thank you for taking the time to provide us with this feedback. We look forward to welcoming you again once this pandemic is over. Kia kaha | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

Helpful and kindly support in very difficult circumstances.

Customer review rating 4.5/5

Brian R. Couples - 02/04/2020 Confirmed reviews ALL

We stayed at a very difficult time with New Zealand in lock down because of the Coronavirus crisis. We were trying to secure a flight home but there was a lot of uncertainty about what was available and when. Novotel’s reception staff were brilliant and gave us support, were flexible with our booking and printed off our eventual flight details which we had no facility to do ourselves.

Kia ora Brian & Pauline, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. Thank you for your feedback from your recent stay! I trust you managed to catch one of those flights you mentioned. Happy that you're back home and I trust you are keeping well! We look forward to welcoming you again in the future. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
Customer review rating 5.0/5

John T. H. H. Families - 01/04/2020 Confirmed reviews ALL

Stayed for 2 nights on way back to H..

Kia ora John, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Good location

Customer review rating 1.5/5

Nina Solo - 01/04/2020 Confirmed reviews ALL

The only thing I would recommend this hotel is the location. Don't expect you get 4 stars service here. 1. It was 4 pm, many people are still waiting for a clean room at the lobby. There are 3 counters, we have around 10 people waiting in a line in front of the counter close to the door, meanwhile there are always people cutting into the line straight to the other counters from the other side. No one guide if we should line up in 1 line or spread to 3 or anything. It was chaos and surprisingly none of the staff notice this. 2. Around 5 pm, I heard someone knocked door said "room service", I wasn't sure it's my door cause I didn't call any room service. Door was knocked again, I get out of my bed and toward to the door, and found the staff ALREADY opened my door without permit. I was very shocked. Did they train their staff that they can open the door straight after knocking twice? 3. Check out. The worst experience. "Check out please." I put my room key on the desk. "Stay back behind the tape!" the staff shouted at me twice with one arm raised up in front of my face. I was really shocked, I know we have to follow the social distance 2 meters but you don't have to be like that rude. I guess it might because of the mask on my face so I explain that I wear this cause I am going to the airport. "I didn't say you have virus, I just ask you to stay behind the tape." "Ok, but the way you said make me feel uncomfortable." I explained, and again, this hotel never let people down "I didn't say anything wrong" "What do you want me to say?"" I am just telling the fact. ""My manager is there, if you are not happy, you are welcome to tell her." This hotel must train their staff if any guest you don't like, just fight back. I believe it's just a tough time for everyone everywhere(coronavirus), I wasn't very happy with 1 and 2 experience however both front desk and bellman looks patient and polite so I am fine with that. But definitely not the last one experience. I have stayed at YHA, BBH, Air B&B, hotel in NZ. This is the most expensive one and the most disappointing one. Don't let the memory here become the last memory of NZ before you leave.

Kia ora Yuru, Thank you for providing us with your feedback about your recent stay with us. It is great to know that you found our location to be ideal for you during your stay. My sincere apologies that there were other aspects of your stay with us that did not meet your satisfaction. 1. On the day of your check-in, we had a large number of guests who were having late check-outs due to late departing flights which meant that not all rooms and room types were ready and available from the normal check-in time of 2 pm. Our team on that day were working extremely hard to try and best accommodate all our arriving guest with the limited available and ready rooms we had. I do understand that the lobby was not being managed to the best it could have and with the limited staff we did have on our team were doing the best they could given the ever-evolving circumstances (pandemic). 2. Did you get the name of the staff member who entered your room? I will be sure to pass this feedback onto our Food & Beverage Manager to address with their team accordingly reminding them of the standard 3 knock policy before entering a room. 3. Do you remember the name of the staff member who spoke to you like this? I will be sure to speak with all of our reception & front office team re-iterating our core values (Heartistary). We have a high standard of service that our team should be provided to the guest and on this occasion, it seems that this was not there. Again I will be speaking with the Front office & Receptionist team about this. Our pricing structure fits well within the legal requirements for any hotel's pricing which fluctuates with occupancy demand, location and the market pricing amongst other hotels within the vicinity. I do hope that once this pandemic is over that we have the opportunity to welcome you back once again to better our service to you. I would like to extend VIP courtesy to you on your next stay with us, I ask if you could kindly contact me when you are looking at staying with us next. Thank you again for providing us with this feedback. Kia kaha | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

Quiet & comfortable

TripAdvisor rating 4.0/5

OnAir423206 07/03/2020 TripAdvisor review

Such a quiet hotel! As well as the airport on our doorstep there was a building site just outside our window & yet there was no noise at all. The only reason for 4 instead of 5/5 was because the restaurant was being renovated & we had to rely on room service, which involved a wait of over an hour, & had little choice gor vegetarians. Otherwise service was excellent.

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. My apologies that our temporary restaurant lowered the quality of your stay. Thankfully Thirteen50 Bar & Bistro is now open for business! I encourage you to pop in when you get the chance. Definitely a better experience than our temporary restaurant. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Love it...

TripAdvisor rating 5.0/5

Paul2706 03/03/2020 TripAdvisor review

I'm a bit of a fan of the Novotel Auckland Airport, it's location is outstanding if you need to get away early or in fact arrive late. just walk out the door at International and it's right there, convenient, quiet and comfortable. they are renovating at the moment so things are a bit chaotic but the staff handle it well and are wonderful.

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I appreciate your praise towards the team, they have prevailed through a very noisy two months. Thankfully renovations are nearing there end and our new restaurant; Thirteen50 Bar & Bistro is nearly complete. A very exciting time and I encourage you to pay us a visit! It is also brilliant to hear that the location worked out well for you too. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Location

TripAdvisor rating 5.0/5

Phil1999 26/02/2020 TripAdvisor review

Great hotel 2 min walk from terminal. Breakfast was good with very nice coffee, a little bit of building work going on at reception but due to finish soon, it did not affect our stay. Will be back again.

Kia ora Phil, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It is fantastic to hear of your great recent experience with us at Our Place. I am very delighted that the current refurbishments did not hinder you stay at all! Also the team are very much looking forward to the first week of march- which is the expected completion time of our restaurant Thirteen50. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

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