Novotel Auckland Airport 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,919 reviews

Hotel extras

  • A short walk from both the Auckland International terminal and the domestic terminal

  • Rooms feature full-length, sound-proof windows to ensure natural light and peace & quiet

  • THIRTEEN50 Bistro & Bar serves fresh, local produce. Relax, eat and meet.

  • Spacious fitness centre full of natural light

  • Self-parking is available using the Airport carparks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge.

Hotel location

Novotel Auckland Airport

Auckland International Airport, Ray Emery drive
New Zealand

GPS:-37.003947, 174.783543

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THIRTEEN50 Bistro & Bar

THIRTEEN50 Bistro & Bar is all about modern bistro dining with a strong Kiwi influence. Showcasing fresh local produce, NZ wines, beers and an exciting cocktail menu. Offering buffet breakfast, à la carte lunch and buffet dinner.

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,919 reviews

TripAdvisor Rating  4.5/5  5,446 reviews

Staff on the reception desk should be your best & trained.

TripAdvisor rating 4.0/5

WanaKiwis Couples - TripAdvisor review

We have stayed at this hotel many times over a few years & considered it a tried & true but this was our first after it closed due Covid. We checked in online & expected our arrival to be quick & slick. Mistake, the receptionist was morose & almost rude & advised our room was still to be cleaned. That’s fine but as always not what you say etc. We sat in the reception happy to wait sitting right opposite her desk. She was to make a call up to house keeping & advise. Well over the next hour she chatted to at least for members of staff but didn’t leave the desk. After the wait I approached the desk & asked if the room was ready yet. Oh she said I looked all over for you & could not find you at all in reception. Now rule of thumb don’t lie we know. A very bad start

Kia ora and thanks for your comments. No excuses, the team member should have been more engaging. Apologies that this should have occurred. We will be addressing this with the team as a whole, not good enough. Paulk Columbus General Manager

Totally not worth the money and the staff are not trained in hospitality.

TripAdvisor rating 1.0/5

skiffos Couples - TripAdvisor review

Very understaffed, the staff that were there were very inexperienced and not fit for hospitality. Checkin slow, executive floor is far from executive. Dinner reservations were all messed up and advise on parking I’ll advised. We got offered a bottle of corona from the fridge that was already open with lemon in it. 4 times we asked for no lemon on the corona. 4 times we got lemon. The snack selection in the “executive room 1124” were substandard. Didn’t even get free wifi with the executive room. To check out they wanted our credit card again to get the $100 refund. I presented the card. Then proceeded to tell me we didn’t need it. Thankfully I stayed for breakfast, which ch there was no cutlery and the coffee was poor. The lady then came to me and said yes we need your card for the refund. I didn’t get to finish my breakfast I was too disappointed. For $518 plus not discount on the parking, which was advertised in your website. We won’t stay again. Sadly to say an ibis better

Great location!

Customer review rating 4.0/5

Cynthia Business - Confirmed reviews ALL

I really liked the kind reception staff. It was closer to the airport than I expected so that was super convenient. My only issue was that there was no parking for your rental car.

Convenient location

Customer review rating 3.5/5

Gary W. Business - Confirmed reviews ALL

My stay was fine. They could upskill on the way they interact with disabled people. I know I use a wheelchair and I have a speech impairment but I do object being spoken to as if I'm unimportant.

Convenient Location

Customer review rating 3.0/5

Mehtap K. Business - Confirmed reviews ALL

Since Covid Novotel has changed and become more expensive with less to offer. No Mini Bar - No water - No toiletries - Very Basic and disappointing

Kia ora Mehtap K. Appreciate you taking the time to tell us about your recent experience at the Novotel Auckland Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I do acknowledge our rates have increased, in part to overcome the considerable cost increases we can no longer absorb, and the extraordinary demand we have been experiencing too. However, it does alarm me that you had no water in your mini-bar fridge, as we offer two complimentary bottles in each room. Our housekeeper has been advised of this shortfall. We did remove the mini-bar some three years ago. There has been some recent conversation on the potential return of this offering; we are awaiting more detail as to whether we will reinstate this service in the coming weeks. Thanks again for sharing your concerns, and it is our hope that you will give us the opportunity to welcome you in the near future. Sincerely Paul Columbus General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,137 reviews 9.3/10 Location
  • 1,771 reviews 8.7/10 Room
  • 1,819 reviews 8/10 Service
  • 19 reviews 7.2/10 WiFi
  • 924 reviews 5.1/10 Food
  • 811 reviews 8.9/10 Comfort
  • 453 reviews 8.9/10 Cleanliness
  • 349 reviews 3.7/10 Value

Powered by Trustyou

All our hotels in Auckland