Novotel Auckland Airport Hotel 4.5 stars

appreciated your service started from the front desk to the rooms so as the restaurant, even though there was a drill on the day we stayed but it was all good.

Two things would have topped our stay off. 1: A written folder of all the in room services, like how to use the telly, how much things in the mini bar were etc. I prefer to have a booklet and didn't like having to navigate the TV for this info. 2: some samples of Nespresso coffee pods or an option to purchase from mini bar. Two very small issues. Overall it was great. Thank you.

I was served a meal of lamb that had beef in it. While this may be fine for most gues, as a Hindu I am not allowed to eat beef. It would help if the menu made it clear that the lamb-dish has beef in it. The staff were very understanding once pointed out, and they served a new meal without beef. So full credit to their understanding and prompt action. Please note that NZ lamb is a favourite amount foreigners.

Professional- your dinning area needs expanding!

Only stayed for one night and a conference the next day. Great and helpful staff. Nice quiet rooms and good food.

My plane was delayed by 3 hours in Johannesburg so missed my connection and I had to stay in Sydney. That cost me $394 for nothing. I emailed the hotel but there was nothing I could do. Considering I have stayed there over twenty times, I am disappointed.

Service was good, and obviously fantastic location to stay prior to early morning travel:

Having stayed often at this hotel we have never been disatisfied with anything. The front desk staff always give us a friendly "welcome back" greeting, and the check in service is always trouble free. As we are now getting into the older age bracket, and my wife has had knee surgery, we find a walk in shower more convenient. We requested a room that we had previously stayed in, as we knew the shower was walk in. The room was indeed given to us thankyou. The rooms are always very clean and the beds comfortable. We have treated ourselves to the suites a couple of times and enjoyed that immensley. We always look forward to the delicious breakfasts and dinners. The restaurant staff are helpful and friendly. It is always easy to book online as we do, and would always recommend the hotel to others. We like to stay with you either side of our holiday, just to rest up after travelling to and from our home in Rotorua. Many thanks, and looking forward to staying again when we plan our next holiday.

No towels in the room on arrival after a long flight and arriving in the early hours of the morning. We just wanted to shower and go to bed on arrival however found that not possible straight away. TV remote was not functioning

Check in and check out easy. Room was fantastic

I stay here often for business and it is my preference if I'm asked. Perfectly located. Always a seamless check in and check out process, kind and helpful team and clean and comfortable rooms with a fab hot shower. Room service menu is always well presented and efficiently delivered. I'm choosing to stay here with my hubby in January 2020 as we leave for an overseas trip.

On my travels I have always looked forward to when I stay at the Auckland Airport Novotel. It is not only so convenient it has the best laid out rooms for their size. Very practical, stylish and well maintained.

Excellent! Your team were engaging whilst non intrusive and very importantly remembered each day what specific coffee I wanted!!

Far too expensive

Very satisfactory experience with efficient front desk and nice restaurant