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Novotel Auckland Airport Hotel 4.5 stars

TripAdvisor rating 4.5/5 5,326 reviews
Novotel Auckland Airport
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+ 21 Services
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Room 1

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Hotel extras

  • Day-use rooms available from 6am to 3pm. Checkout hours can be extended with a surcharge

  • WiFi, large work space, iPod® dock, LCD TV

  • Modern fitness centre to keep you in shape

  • 2 floors of naturally-lit conference and boardrooms

  • Arriving by car? Airport car park A is partially closed, please use hotel valet or car park E.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND INTERNATIONALPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)Paying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Auckland Airport

Auckland International Airport
Ray Emery drive
2022
auckland
new zealand

Tel: +6492577200

Fax: (+64)9/2577222

Contact email

Check-in from 14h00

Check out up to 11h00

  • Sky Bus :   Auckland Airport - International

  • By plane

    AUCKLAND INTERNATIONAL At 0km / 0 miles - Shuttle paying

GPS :-37.003947, 174.783543

Our accommodations

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge. Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 2 Double Beds, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 Children. No rollaway bed permitted.

Superior Room King-size Bed

  • Max. number of persons: 2
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Executive Room - Includes internet

  • Max. number of persons: 2
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior 2 Double Beds.

  • Max. number of persons: 4
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Suite 1 King Size Bed

  • Max. number of persons: 2
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: Regional

The Square Restaurant will close for business 3 Jan 2020 for an exciting refurbishment and will reopen with a brand new concept mid-March 2020. During this time, there will be a temporary restaurant, offering breakfast, limited a la carte & dinner buffet.

Lunch

00:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE BAR

Photo non contractuelle / Strictly non binding

In January 2020, the ground floor lobby, restaurant and bar will undergo an exciting refurbishment. The operating times of our bar throughout this period will be altered with service being available from 8am - 1am in our temporary location on level 2.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 396 m²

  • Maximum capacity: 315 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Auckland Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

31,281 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,326 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Brief Overnight stay after a long haul flight

TripAdvisor rating 4.5/5

neil2015 Couples - 15/01/2020 TripAdvisor review

Everything worked well and reception was excellent, and prepared, we also really enjoyed the "buffet style" evening meal. Room was super quiet, very comfortable and clean, all staff so friendly, and welcoming, to a tired couple

Amazing

TripAdvisor rating 4.5/5

Patrick B Family - 11/01/2020 TripAdvisor review

My family and I arrived at Auckland airport just on midnight It was a huge relief with young kids to clear customs walk out the door at arrivals and 100m and there's the hotel check out was 11am so everyone was refreshed and happy

Bare minimum for a comfortable stay

Customer review rating 4.5/5

Danielle Business - 10/01/2020 Confirmed reviews ALL

The team at the front desk is pretty chaotic, but they manage to get things done in time. Called down to front desk several times with no answer. Food was abominable given that there was absolutely nothing for me to eat on a plant based diet. I had to travel all the way into town to get food - which defeats the purpose of a convenient airport hotel. Need vegan options for the 3% of the population that is vegan.

Customer review rating 4.5/5

Anonymous Families - 10/01/2020 Confirmed reviews ALL

Restaurant not available due to upgrading. Hotel should have informed this. Used temporarily restaurant but was not good. Only buffet. Very limited a la carte

Kia ora Wilma, It is wonderful that we had you staying with us at Novotel Auckland Airport recently. My sincere apologies that during your stay we are undergoing major renovation on our restaurant. This is so that in mid-March we will be opening our new restaurant ThirteenFifty Bistro & Bar. We will see a whole new menu, new modern stylish restaurant with great ambiance & vibe. Thank you for providing us with your feedback, we hope to get the opportunity again to better your service on your next visit in our new Restaurant. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

Underwhelming

Customer review rating 4.5/5

Alison D. Business - 10/01/2020 Confirmed reviews ALL

Housekeeping - had to request. Same on last stay last month also. Restaurant closed and alternative office very poor service, not enough staff and not worth the 4.5 star rating of the hotel. I ate and drank elsewhere.

Kia ora Alison, It is wonderful that we had you staying with us at Novotel Auckland Airport recently. My sincere apologies for the experience you had while staying with us. I am pleased to announce that we are undergoing some exciting changes here at Novotel Auckland Airport with the ground floor lobby and restaurant refurbishment along with our entertainment system upgrade. Mid-March we will be opening our new restaurant ThirteenFifty Bistro & Bar. This will see a whole new menu, new modern stylish restaurant with great ambiance & vibe. I hope we get the opportunity to welcome you back soon especially when our new restaurant is open. Thank you again for providing us with your feedback I have passed this onto the respective department heads to address and action accordingly. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport
Customer review rating 4.5/5

Elaine Solo - 10/01/2020 Confirmed reviews ALL

The reception staff were welcoming and on check out the receptionist went out of her way to help me with my luggage. They all had smiles on their faces despite the renovation work going on which made it difficult to hear each other. I always find the beds very comfortable.

Short stay at Auckland Airport

Customer review rating 4.5/5

Willem Couples - 10/01/2020 Confirmed reviews ALL

Due to renovations at the hotel the usual signs when driving were useless and there were no temporary indicators. It was extremely noisy at check in counter due to drilling, etc. The room was very clean and comfortable for this short stay while in transit.

Room great, room service food very disappointing

Customer review rating 4.5/5

Anonymous Solo - 10/01/2020 Confirmed reviews ALL

The room and staff were great BUT the beef burger I ordered from room service was underwhelming. The patty was dry, overcooked, significantly smaller than the bun, and did not meet the description from the menu. If I hadn’t waited for quite a while for it to arrive and wasn't so hungry I’d have sent it back. Very disappointed! Definitely not worth $29 plus the room service charge and definitely not to 4 star+ standard.

Kia ora Jacqueline, It is wonderful that we had you staying with us at Novotel Auckland Airport recently. Thank you for providing us with this feedback, we take all feedback seriously so that we are able to learn, grow and improve the areas where we are falling in. My sincere apologies that your In room dining meal did not meet your expectations and was very disappointing. I have passed this onto the Executive Chef to address with their team and action accordingly. Thank you again for providing us with this feedback, I hope we get the opportunity to welcome you again soon to better our service to you. Please contact me directly when you are looking at coming back to stay. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

great service lovely staff made us feel really welcome

Customer review rating 4.5/5

Denise A. I. D. Families - 09/01/2020 Confirmed reviews ALL

great service caring staff from entering to leaving

Kia ora Denise, Thank you for staying with us once more at Novotel Auckland Airport and for leaving a wonderful review score. I'm very thrilled we made you feel at home and welcomed with us during your stay! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Convenient

Customer review rating 4.5/5

Julie O. Solo - 09/01/2020 Confirmed reviews ALL

Check in/out was easy. There is a bar/restaurant right off the lobby. Beds were comfortable. There was a hair diffuser. And walked to the terminal for my flight!

Kia ora Julie, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. A pleasure to have had you stay! I'm thrilled your time spent was a breeze and the location served you well. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

All good except for the Dinner at night on Monday 6th January 2020

Customer review rating 4.5/5

Terry C. Families - 09/01/2020 Confirmed reviews ALL

The Dinner for a top grade Hotel was very poor, even if you take into consideration it was a temporary Restaurant. We had American friends just arrived into New Zealand and it was there first meal that they had, it was that bad we had to apologise to them and my wife and I have had several meals at the Hotel and they have been Excellent, that is why we chose to have dinner there, when we arrive in from Fiji before going home.

Kia ora Terry, A pleasure to have had you stay with us once more at Novotel Auckland Airport. We appreciate your loyalty towards AccorHotels. My sincere apologies regarding your dinner service- we welcome all feedback. If you could, would you be able to email me directly regarding what we can improve on, what you didn't like etc. This is a challenging time for the team and they are wanting to receive all the feedback necessary to provide our guests with their best meals they are able to create. I appreciate your efforts in providing me with this review and I trust in the future you will pay us a visit to our new restaurant on its completion; Thirteen50. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Cosy and close.

Customer review rating 4.5/5

Caro M. Solo - 09/01/2020 Confirmed reviews ALL

The hotel is very handy if you have a late-landing flight. It’s right next to the international terminal. The staff were friendly and efficient and the room was very nice.

Kia ora Caro, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It's brilliant you were treated well by the team during your stay. I'm thrilled too, that the location and convince of 'Our Place' served you well. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Great Hotel very convenient for International travellers

Customer review rating 4.5/5

Han E. Business - 09/01/2020 Confirmed reviews ALL

Very comfortable stay in a clean well appointed room with an extensive breakfast bar. Opposite the International terminal, very convenient for early morning departure.

Kia ora Han, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We appreciate your loyalty towards AccorHotels. It's brilliant to hear of your relaxing stop-over with us! I'm delighted you appreciated the wide range of meal offerings provided to you during our breakfast service. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Great

Customer review rating 4.5/5

Anonymous Families - 09/01/2020 Confirmed reviews ALL

All good.

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

I would like to live in the Novotel Room it’s so nice.

Customer review rating 4.5/5

Lillian S. Friends - 09/01/2020 Confirmed reviews ALL

We arrived late from Tahiti so was too late for a flight to Wellington, it was just so nice to walk over the road from the International terminal and into the hotel and then again the next day cross the road and onto the domestic transfer bus to the domestic terminal.

Kia ora Lillian, Thank you for staying with us once more at Novotel Auckland Airport and for leaving a wonderful review score. I trust your trip was amazing! A pleasure to have had you with us to catch up on the necessary rest. I'm also thrilled the location of 'Our Place' served you well. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Excellent

Customer review rating 4.5/5

Ray Couples - 08/01/2020 Confirmed reviews ALL

Absolutely outstanding

Kia ora Ray, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I'm very thrilled to hear that you thoroughly enjoyed your stop-over with us at 'Our Place.' We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

It was enjoyable

Customer review rating 4.5/5

Anonymous Families - 08/01/2020 Confirmed reviews ALL

It was pleasant but I thought the lady who seemed in charge of seating people in the restaurant rather cold and distant....the wait staff were much more pleasant.

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. My apologies regarding the service provided to you during your time spent in our restaurant. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Excellent

Customer review rating 4.5/5

Barbara W. Solo - 08/01/2020 Confirmed reviews ALL

Service was superb and staff extremely helpful

Kia ora Barbara, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I'm very thrilled in hearing of your great time spent with us at 'Our Place.' It's fantastic the team looked after you well! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Got what I paid for (mostly)

Customer review rating 4.5/5

Vaughan C. Families - 08/01/2020 Confirmed reviews ALL

A little disappointed with the evening meal - food was average. Service was average.

Kia ora Vaughan, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. My sincere apologies that your stay was not as we had hoped. I trust in the future we will meet; hopefully exceed your expectations. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Good positive

Customer review rating 4.5/5

Doug G. Couples - 08/01/2020 Confirmed reviews ALL

Good, happy.

Kia ora Doug, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
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