Novotel Auckland Airport Hotel 4.5 stars

Because of Pandemic unable to move freely around hotel would have liked to use all facilities ashame room dif not have microwave

Stayed two nights before our flight home to Canada with my husband and two boys.

We had to change our bookings around t very busy time and the staff were wonderful in helping us do that. Staff were also willing to help with sorting out other bookings

Excellent .. maybe a little more choice in the evening restaurant for a 10 .

Accor. First you won't give me money back for a hotel room in Brisbane I couldn't use because the Australian government wouldn't let me into the country, then you force my wife and me and many others to leave this hotel with. "good luck finding another hotel room" send off. We are living in unprecedented times. You obviously don't think your customers are any more important than the legal fine print. Why should I ever stay in one of your hotels EVER AGAIN ?

Stayed extra days due to flight cancelation. Staff were warm and helpful. Room comfertable.

The hotel is great. It's extremely convenient if you are heading out from the International Terminal as I was. I got in late and my flight out was the next afternoon. The 11:00am checkout was great. The terminal is right across the street, probably a 100 meter walk.

Under very trying circumstances ( the day of lockdown with many stranded customers) the staff worked exceptionally well to support and look after everyone and, remained customer focused and pleasant at all times ( despite many stressed customers not being that polite !) All the staff should be commended for their efforts and many went over and above helping customers in difficulties with their in going travel arrangements. Please pass on again my thanks to all the staff.

Staying at the airport took the stress away about getting to the airport in time for our international flight. I would highly recommend anyone looking to stay near the airport for a flight, look at Novotel. The hotel was very clean, great restaurant, and great staff. The breakfast included in the stay was fantastic. I would definitely stay again without question.

The experience was very good with the exception that we did not have a working refrigerator for the two days we were at the hotel. The staff was excellent and helpful, especially given the situation with covid-19. Dinner in the restaurant was very good. All in all, this was a very good experience.

Well looked after. Quick and efficient polite

Short overnight stay

Very busy time for hotel but all staff maintained calm while under significant pressure. Some delay in getting food ordered in restaurant but not surprising with limited staffing.

We stayed during the recent Covid 19 lockdown awaiting a flight out to the UK. We were impressed with the way the hotel dealt with the situaion and were very flexible to our needs. Very impressed that the general manager rang us directly to ask us to vacate our rooms due to the Government requisition of the hotel but as we had managed to get a flight out the following day allowed us to saty in our room until the flight checking open. Thank you! This was a very diffiuclt and unsettling time for us and it was made easier by the helpful attitiude of all the staff we came into contact with.

Great location. Friendly staff. Lovely rooms. Feel like detracted because I've stayed at so many places lately where breakfast included, no credit card charges, some mini-bar treats free and this seemed a contrast and a bit penny pinching. It's not like it is cheap anyway, may as well increase the cost but throw in some "freebies".