Novotel Auckland Airport Hotel 4.5 stars

We had to catch a flight out of AKL and drop off a rental car and found the hotel centrally located. For an airport hotel it was very quiet. My wife pointed out to me the next morning that the windows were double paned and sound proof. THANK YOU!

The Hotel is in the perfect location for the Airport, just a walk away. Service was excellent. Our cooked breakfast was stone cold, we couldn't eat it. We were looking forward to having a nice meal before we checked in for our flight. However, it was the morning after lockdown so we didn't make a fuss.

I curtailed my tour of New Zealand as the coronavirus situation escalated, and I wanted to be as close to the Auckland airport as I could be in case I could get an earlier flight home. While I didn't succeed in that, I had quite a good stay at the Novotel while waiting, even as the hotel closed the restaurant and went to room service only, and prevented non-guests from entering. Staff was uniformly helpful and courteous while dealing with numerous and varied challenges. And the rooms are quite nice, with all the amenities that one could hope for. Bed and bedding were comfortable. This is just a side note, but I appreciated being able to walk to a grocery store and pharmacy (there are other stores, and fast food, at the nearby mall, but they were closed). Also, the Outdoor Gallery is close enough to walk, and I saw a fair number of stranded fellow travelers enjoying the grounds there.

Room was clean and tidy but we didn't like the glass doors in the shower and toilet. We didn't think it was fair to charge for room service when the bar and restaurant were closed. The catering and bar staff were exceptionally polite and caring when they were open for lunch.

Staff were cometent and welcoming under difficult circumstances.. well done

Staff was great under the very difficult stress of operating during a pandemic

Everything was okay but not amazing

Good experience under trying times.

It was stressful particularly when we checked out your staff were reluctant to help us find another hotel as you were fully booked, after some time an Indian gentleman helped us he was brilliant We are waiting for an invoice to be emailed so we can claim this cost back on our holiday insurance

We stayed at a very difficult time with New Zealand in lock down because of the Coronavirus crisis. We were trying to secure a flight home but there was a lot of uncertainty about what was available and when. Novotel’s reception staff were brilliant and gave us support, were flexible with our booking and printed off our eventual flight details which we had no facility to do ourselves.

Stayed for 2 nights on way back to H..

The only thing I would recommend this hotel is the location. Don't expect you get 4 stars service here. 1. It was 4 pm, many people are still waiting for a clean room at the lobby. There are 3 counters, we have around 10 people waiting in a line in front of the counter close to the door, meanwhile there are always people cutting into the line straight to the other counters from the other side. No one guide if we should line up in 1 line or spread to 3 or anything. It was chaos and surprisingly none of the staff notice this. 2. Around 5 pm, I heard someone knocked door said "room service", I wasn't sure it's my door cause I didn't call any room service. Door was knocked again, I get out of my bed and toward to the door, and found the staff ALREADY opened my door without permit. I was very shocked. Did they train their staff that they can open the door straight after knocking twice? 3. Check out. The worst experience. "Check out please." I put my room key on the desk. "Stay back behind the tape!" the staff shouted at me twice with one arm raised up in front of my face. I was really shocked, I know we have to follow the social distance 2 meters but you don't have to be like that rude. I guess it might because of the mask on my face so I explain that I wear this cause I am going to the airport. "I didn't say you have virus, I just ask you to stay behind the tape." "Ok, but the way you said make me feel uncomfortable." I explained, and again, this hotel never let people down "I didn't say anything wrong" "What do you want me to say?"" I am just telling the fact. ""My manager is there, if you are not happy, you are welcome to tell her." This hotel must train their staff if any guest you don't like, just fight back. I believe it's just a tough time for everyone everywhere(coronavirus), I wasn't very happy with 1 and 2 experience however both front desk and bellman looks patient and polite so I am fine with that. But definitely not the last one experience. I have stayed at YHA, BBH, Air B&B, hotel in NZ. This is the most expensive one and the most disappointing one. Don't let the memory here become the last memory of NZ before you leave.

This was our third stay. The fact that we have stayed with you on our last 3 visits to NZ "says it all". If the Novotel was at all unsatisfactory we would have looked elsewhere.

This is our second stay at this hotel and the rooms are very comfortable. Whilst we understand that things were a bit out of the ordinary on our recent stay, we can't understand why the food & drinks bill for lunch was incorrect on check out. I signed the bill when we finished lunch (and yes there was an extra item on there at the time which was corrected) to have it charged back to the room. In the morning on check out it was incorrect, overcharged & I was told it will be sorted. I've already sent an email & nothing has been corrected!

Nice Stay, good location, loved the shower & gym, good food in the restaurant.