Dear Rongo, Thank you so much for your fantastic feedback and for awarding The Sebel Auckland Manukau a perfect score. We are absolutely delighted to hear that you loved your upgraded room and found it to be one of the nicest you have experienced across your Accor stays. It is wonderful to know that the upgrade made such a positive impression and that you are considering making The Sebel Auckland Manukau your preferred accommodation whenever you visit Auckland. We are equally pleased that you enjoyed our breakfast and experienced the warm, welcoming hospitality of our entire team. Your kind recognition of everyone is truly appreciated and will certainly be shared with the team. As a valued Gold member, we sincerely appreciate your loyalty and are grateful that you chose to stay with us. We look forward to welcoming you both back and making your next visit just as memorable. Warm Regards, Charlotte Albert Front Office Team Leader

Dear Manu, Thank you for your wonderful feedback and for awarding The Sebel Auckland Manukau a perfect score. We are delighted to hear that you had such an enjoyable stay and found your room cosy, warm, clean and comfortable. It is lovely to know that our convenient location, within walking distance of local attractions and transport, added to your experience. We are especially pleased that you enjoyed our breakfast and the excellent service provided by our team. Your kind comments about everyone being polite and helpful are greatly appreciated and will certainly be shared with the team. Thank you also for highlighting the ease of access and WiFi as areas for improvement. We appreciate your feedback and will take these comments into consideration as we continue working to enhance our guest experience. Thank you for your support as an ALL Accor Classic member. We look forward to welcoming you and your family back to The Sebel Auckland Manukau for another wonderful stay. Warm regards, Charlotte Albert Front Office Team Leader

Dear Nick, Thank you for taking the time to share your lovely feedback following your recent family stay at The Sebel Auckland Manukau. We are delighted to hear that you enjoyed our clean and comfortable rooms, extensive breakfast selection and, most importantly, the friendly service and communication provided by our team. It is particularly pleasing to know that our booking team was able to accommodate your requests for an extended stay and adjoining rooms to make your family visit more convenient. We will be sure to share your special recognition with our booking, front reception and breakfast teams. Thank you for your continued support as an Accor Classic member and for recommending our hotel to others. We truly appreciate your feedback and look forward to welcoming you and your family back again soon. Warm regards, Charlotte Albert Front Office Team Leader

Dear Grant Robertson, Thank you for your kind words regarding your recent stay. We are delighted to hear that our service met your expectations and that our location and facilities suited your needs. It is wonderful to know that you found our team accommodating. Kind Regards, Jas The Sebel Auckland Manukau

Dear Mike B., Thank you for your positive feedback regarding our staff and service. We are delighted to hear that your experiences with us have consistently met your expectations. Your appreciation motivates our team to maintain high standards. Best Regards, Jas The Sebel Auckland Manukau

Kia Ora Pratika, Thank you for taking the time to share your feedback following your recent business stay at The Sebel Auckland Manukau. We are delighted to hear that you found our hotel convenient and that you were satisfied with the service provided by our team. It is also pleasing to know that you enjoyed a comfortable stay and appreciated the cleanliness of our accommodation. We sincerely appreciate your constructive feedback regarding your dining experience at Ora. We apologise that the selection of vegetables and the use of preserved ingredients in the vegetable pizza did not meet your expectations. Your comments regarding the availability of fresh, seasonal produce and the burger are valuable, and we will share them with our culinary team for review as we continue to enhance our menu and dining experience. We also appreciate your feedback regarding our sustainability initiatives. We recognise the importance of communicating our efforts more clearly so our guests can better understand the steps we are taking towards more responsible hospitality. Thank you once again for your generous rating and for your continued support as an ALL Accor Classic member. We look forward to welcoming you back to The Sebel Auckland Manukau and providing you with an even better experience on your next visit. Warm Regards, Charlotte Albert Front Office Team Leader

Dear Kiri, Thank you for taking the time to share your feedback and for choosing The Sebel Auckland Manukau for your stay. We are delighted to hear that you enjoyed our convenient location and found your accommodation comfortable and clean. It is also wonderful to know that you had a positive overall experience with us. We sincerely apologise for the confusion and inconsistency regarding the photo identification requirements at check-in. We understand your concern, and you are absolutely right that our procedures should be communicated clearly and applied consistently to all guests. Thank you for bringing this to our attention. We will share your comments with our reception team to reinforce the importance of consistency and clear communication when welcoming our guests. We appreciate your loyalty as an ALL Accor member and your recommendation. Your feedback is valuable to us as we continually strive to improve our guest experience. We hope to have the pleasure of welcoming you and your friends back to The Sebel Auckland Manukau in the future. Warm Regards, Charlotte Albert Front Office Team Leader

Kia Ora David, Thank you for your wonderful feedback and for choosing The Sebel Auckland Manukau for your family’s stay before heading off on your holiday to Australia. We’re delighted to hear that you enjoyed a relaxing night with us and that our team made you feel so warm and welcome. It’s also lovely to know that you found us to be a convenient and affordable alternative to the airport hotels. Your kind words and perfect ratings across all areas of your stay are greatly appreciated and will be shared with our team as encouragement to continue delivering exceptional service. Thank you for your loyalty as a Silver member. We look forward to welcoming you and your family back to The Sebel Auckland Manukau on your next visit. Warm regards, Charlotte Albert Front Office Team Leader

Kia Ora Shiou-hua, Thank you for your wonderful feedback and for choosing The Sebel Auckland Manukau for your stay. We are delighted to hear that you had such a comfortable and enjoyable experience with us. It is especially lovely to know that our team made a positive impression on you. We will be sure to share your kind words with Grace, Sonja, and our front desk team member who welcomed you on arrival. Your appreciation means a great deal to our team and encourages us to continue delivering warm and exceptional service. Thank you for your loyalty as a silver member and your hard work as a Heartiest. We truly appreciate your recommendation and look forward to welcoming you back to The Sebel Auckland Manukau for another memorable stay. Warm Regards Charlotte Albert Front Office Team Leader

Kia Ora Adele, Thank you for your wonderful feedback and for choosing The Sebel Auckland Manukau for your stay. We’re delighted to hear that you enjoyed our spacious, clean rooms, convenient location, accessible parking, and the friendly, helpful service provided by our team. It’s also great to know that you found the Accor app easy to use and appreciated the option to forgo daily housekeeping while you were out exploring. We truly value your loyalty as a Platinum member and appreciate your recommendation. Thank you again for sharing your experience. We look forward to welcoming you back to The Sebel Auckland Manukau for another enjoyable stay. Warm Regards, Charlotte Albert Front Office Team Leader

Dear Mahn S., Thank you for your feedback. We appreciate your kind words about our staff and the cleanliness of the area. We continuously strive to enhance our services, and your insights are valuable in this regard. We sincerely apologies for the unpleasant drain smell in the bathroom and for the cleanliness issues you encountered with the soap dispensers and upholstery. This is certainly not the standard we aim to provide our guests. We take your comments seriously and will address these concerns with our housekeeping and maintenance teams to ensure the necessary cleaning and checks are carried out. We appreciate you bringing these matters to our attention and apologies for the disappointment and discomfort caused during your stay. Thank you again and we hope to see you again in near future for even better experience. Regards, Parth Chaudhari Front Office Manager The Sebel Auckland Manukau

Kia Ora Felix, Thank you for your wonderful feedback and for giving The Sebel Auckland Manukau a perfect score. We’re delighted to hear that you enjoyed your stay and found our hotel and team to be great. Your kind words mean a lot to us, and we’re pleased that we could make your business trip a really enjoyable experience. We look forward to welcoming you back to The Sebel Auckland Manukau on your next visit. Kind Regards, Charlotte Albert Front Office Team Leader

Kia Ora Kim, Thank you for your wonderful review and for awarding us a perfect score. We’re delighted to hear that you and your partner had such an enjoyable stay at The Sebel Auckland Manukau. It’s lovely to know that you appreciated our spacious, well-maintained rooms, comfortable beds, buffet breakfast, and dining experience at the bistro. Your kind words about our team being welcoming, attentive, and professional are especially appreciated, and we’ll be sure to share your feedback with them. Thank you also for your comments regarding the $1 breakfast offer. We appreciate you bringing these matters to our attention, as your feedback helps us improve the clarity of our offers and our sustainability practices. We’re grateful for your loyalty as gold member and look forward to welcoming you both back for another fantastic stay. Kind Regards, Charlotte Albert Front Office Team Leader

Kia Ora Heemi, Thank you for your continued support and for choosing The Sebel Auckland Manukau again. We’re delighted to hear that you had another great stay and enjoyed our comfortable accommodation and the service provided by our team. We also appreciate your feedback regarding the Wi-Fi connection. We apologise that the speed did not meet your expectations, and we will share your comments with our team as we continue to look for ways to improve our guests’ experience. Thank you once again for your loyalty as Platinum member. We look forward to welcoming you back for another enjoyable stay. Warm Regards, Charlotte Albert Front Office Team Leader

Dear Rhys P., Thank you for your feedback. We are pleased to hear that you found our staff welcoming and friendly. We hope that you will give us another chance to serve you even better in near future. Regards, Parth Chaudhari Front Office Manager The Sebel Auckland Manukau