Dear Jeanette, Thank you for taking the time to share your lovely feedback. We are delighted to hear that you enjoyed your stay with us and appreciated the convenience of our location for your pre-flight stay. It is wonderful to know that our reception team and restaurant staff made you feel welcome. We will be sure to share your kind words with the team. Thank you for choosing to stay with us again. We truly appreciate your support and look forward to welcoming you back to The Sebel Auckland Manukau on your next visit. Kind regards, Sonja The Sebel Auckland Manukau

Dear Sarah, Thank you for your wonderful feedback and for choosing The Sebel Auckland Manukau for your stay. We’re delighted to hear that you continue to enjoy staying with us and appreciate our clean, comfortable rooms and convenient yet peaceful location. It’s especially lovely to know that our team consistently makes a positive impression through their helpfulness, professionalism, and down-to-earth approach. Your kind words are greatly appreciated and will be shared with our team. Thank you for your continued support as an ALL Accor member. We look forward to welcoming you back for another enjoyable stay soon! Warm regards, Charlotte Albert Front Office Team Leader

Dear Morwenna, Thank you for taking the time to share your lovely feedback following your recent stay with us at The Sebel Auckland Manukau. We are delighted to hear that you had a restful night's sleep, enjoyed the peaceful atmosphere, and appreciated the friendliness of our team, especially our front desk staff. It is also wonderful to know that you enjoyed the food at our restaurant and found your room spacious and comfortable. We're glad the dressing gown was a welcome touch! Your kind words will be shared with our team, as feedback like yours is always greatly appreciated. We look forward to welcoming you back to The Sebel Auckland Manukau for another enjoyable stay in the future. Warm regards, Sonja Musalini The Sebel Auckland Manukau

Dear Faye, Thank you for taking the time to share your feedback following your recent stay at The Sebel Auckland Manukau. We’re delighted to hear that you had a comfortable stay and enjoyed our breakfast, dining options, and the service provided by our team. We appreciate you bringing your concerns regarding the car parking charges and the additional fee for separating the king bed into single beds to our attention. We apologize if these charges were not clearly communicated at the time of booking. Your feedback is valuable, and we will review how this information is shared with our guests to help ensure greater clarity before arrival. Thank you for your continued support as an ALL-Accor member. We truly appreciate your recommendation and look forward to welcoming you back for another pleasant stay. Warm regards, Charlotte Albert Front Office Team Leader

Dear Leann F., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our convenient location, spacious accommodations, and excellent service. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Sonja Musalini The Sebel Auckland Manukau

Dear Saphron n., Thank you for taking the time to share your feedback regarding our staff and service. We truly appreciate your kind comments. We acknowledge your feedback regarding the absence of printed menus in the room. As part of our commitment to sustainability, we have transitioned to QR code menus to help reduce paper waste. However, we sincerely apologise for any inconvenience this may have caused. Should you require assistance during your stay, we encourage you to contact our Reception team, which is available 24 hours a day. Our team would be more than happy to assist you promptly and ensure you have everything you need for a comfortable stay. We regret that we were not given the opportunity to address your concerns while you were still with us, as guest satisfaction is very important to us. Your feedback is valuable, and we hope to have the pleasure of welcoming you back for an improved experience in the future. Kind regards, Sonja Musalini The Sebel Auckland Manukau

Dear Rajnesh C., Thank you for your kind words regarding our welcoming staff and their attentiveness to your preferences. We are pleased to know that you felt at home during your stay. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service. Best regards, Sonja Musalini The Sebel Auckland Manukau

Dear Kamaljeet S., Thank you for your kind words regarding our accommodating staff. We take pride in providing cheerful and helpful service to all our guests. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Sonja Musalini The Sebel Auckland Manukau

Dear A., Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We are delighted to hear that you had an excellent stay overall and that our team made a positive impression through their helpfulness and polite service. It is also wonderful to know that you appreciated the cleanliness of your room, the facilities on the ground floor, and the little touches such as the face towels. We are especially pleased that you enjoyed our buffet breakfast and the variety and quality of the food on offer. However, we sincerely apologise for the frustration you experienced with the television setup and Netflix casting. We regret that you did not receive the promised follow-up call from Reception, and we understand how disappointing it must have been to give up on using the TV. Your feedback has been noted, as we want our guests to enjoy a seamless and comfortable experience throughout their stay. We are also sorry to hear that your first-night dining experience did not meet your expectations in terms of value for money. We appreciate you bringing this to our attention, as guest feedback is important in helping us review and improve our offerings. Thank you once again for your valuable feedback. We truly appreciate your comments and hope to have the pleasure of welcoming you back to The Sebel Auckland Manukau for an even better experience next time. Warm regards, Sonja Musalini The Sebel Auckland Manukau

Dear K., Thank you so much for your wonderful feedback and for taking the time to share your experience with us! 😊 We are delighted to hear that you enjoyed your stay and appreciated the cleanliness, presentation, and convenient location of our hotel. It is especially lovely to hear your kind comments about our team and their welcoming, attentive, and polite service. We will be sure to share your compliments with our Front Desk team and the young man you encountered in the lift. Your mention of his big grin certainly brought a smile to our faces! We are proud to have team members who make our guests feel welcome through even the smallest interactions. Thank you once again for your lovely review and recommendation. We look forward to welcoming you back to The Sebel Auckland Manukau for another enjoyable stay! Best regards, Sonja Musalini The Sebel Auckland Manukau

Kia Ora M. m. Thank you for your fantastic feedback and perfect scores. We are delighted to hear that you enjoyed a comfortable stay and found our team friendly and welcoming. It is wonderful to know that our reception team made such a positive impression. We will be sure to share your kind comments with them, as recognition like this means a great deal to our team. We also appreciate your support and we are pleased that you found the booking process easy and appreciated our commitment to keeping things clean and green. Thank you for recommending us. We look forward to welcoming you back to The Sebel Auckland Manukau for another excellent stay. Warm Regards, Charlotte Albert Front Office Team Leader

Kia Ora Lisa, Thank you for your wonderful review. We’re delighted to hear our location was convenient for your visit to New Zealand and that you enjoyed all aspects of your stay. We truly appreciate your loyalty as an ALL Silver member and look forward to welcoming you back to The Sebel Auckland Manukau soon. Kind regards, Steph Dela Pena Front Office | Assistant Manager

Kia Ora Margaret, Thank you for your wonderful feedback. We're delighted to hear that our location was convenient for your visit and that you enjoyed our restaurant, facilities, and the service provided by our team. Your kind words mean a lot to us, and we look forward to welcoming you back to The Sebel Auckland Manukau in the future. Kind regards, Steph Dela Pena Front Office | Assistant Manager

Kia Ora Donne, Thank you for your review. We're pleased you enjoyed our comfortable beds, clean rooms, and great breakfast service. We also appreciate your feedback regarding the continental and full breakfast options, and we'll take your comments into consideration as we look for ways to improve the guest experience. We hope to welcome you back to The Sebel Auckland Manukau soon. Kind regards, Steph Dela Pena Front Office | Assistant Manager