The Sebel Auckland Manukau 4.5 stars

Customer review rating (ALL Rating) 4.6/5 2,061 reviews

The Sebel Auckland Manukau - Image 1
The Sebel Auckland Manukau - Image 2
The Sebel Auckland Manukau - Image 3
The Sebel Auckland Manukau - Image 4

Description

Hotel extras

  • Just 10.7 km (20 minutes) from Auckland Airport

  • Studio and apartment room types available

  • Meetings rooms and events available

  • Close to Due Drop Events Centre and Rainbows End theme park

  • 24-hour reception

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

The Sebel Auckland Manukau

16 Lakewood Court, Manukau
2104 AUCKLAND
New Zealand

GPS:-36.993365, 174.88687

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ORA BISTRO

ORA Bistro offers contemporary New Zealand cuisine in a relaxed setting for breakfast, lunch and dinner. With stunning décor and an intimate seating, there is no better place to host your next corporate or social event.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,061 reviews

Customer review rating 2.0/5

Carlene H. Business - Confirmed reviews ALL

On my 4th (and final) stay the person behind the counter made me feel like I was being unfairly judged at check in when she tried to get my credit card details and then a bond when I refused for "incidentals." I have never been asked for this at my previous stays and advised this. It was finally resolved after a call to the manager and I was advised that I would have to pay for breakfast, lunch or dinner which I was fine with (even though I was advised later that I could have charged these up to my room). Then when I got to my room and used the bathroom I noted that there was what looked like dried toothpaste water down the outside of the hand basin and spray residue on the wall

Dear Carlene H., Thank you for taking the time to share your concerns regarding your recent stay with us. I sincerely apologize for the experience you encountered at reception and for the cleanliness issues in your room. It is our objective to ensure that every guest feels welcomed and valued, and I regret that this was not your experience. Regarding the request for a credit card for incidentals, we have this policy which is a standard practice for every guest staying with us. However, I understand that this may have been communicated in a manner that felt judgmental, and I will address this with our front desk team to ensure a more courteous interaction in the future. Additionally, I am disappointed to hear about the cleanliness standards in your room. This is not the level of service we strive to provide, and your feedback will be shared with housekeeping team to make sure this does not get repeated. Thank you once again for your feedback. We hope to provide you with a more satisfactory experience in the future. Best regards, Parth Chaudhari Front Office Manager The Sebel Auckland Manukau

Customer review rating 3.5/5

Prashanth H. D. Business - Confirmed reviews ALL

Had a decent size room with disabled bathroom facilities which was clean. The fixtures appeared outdated and can help with a facelift for the price. Hotel was walkable distance to manukau due drop centre. No gym or pool facilities which was unusual. Vegetarian options in the hotel restaurant was limited and over priced for Manukau.

Dear Prashanth H. D., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated the cleanliness of your room. However, we regret to learn that certain amenities did not meet your expectations, including the fitness options and dining selections. Unfortunately, we do not have onsite gym, but we do have nearby gym access that the guest can use, please do reach out to our reception team to know more about it in future. Your comments regarding the decor and pricing will be taken into consideration as we continually strive to enhance our services. We appreciate your insights and hope to welcome you back in the future. Best regards, Parth Chaudhari Front Office Manager The Sebel Auckland Manukau

Customer review rating 4.5/5

Christine V. R. Couples - Confirmed reviews ALL

Had a lovely stay, we were greeted by the friendly staff and made to feel welcome. The room was large, we had a great view and slept well.

Dear Christine V. R., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team made you feel welcome and that your room exceeded your expectations. We look forward to welcoming you back for another comfortable stay in the future. Best regards, Priyam Roy Assistant Manager The Sebel Auckland Manukau

Customer review rating 4.5/5

Mark A. Business - Confirmed reviews ALL

Room serving staff need to pay attention to kitchen area and make sure the tea, coffee & dish washing liquid are replaced every day.

Dear Mark A., Thank you for your kind words regarding our front of house staff. I appreciate your feedback about the room service and will ensure that our team is reminded to maintain the kitchen area effectively. Your input helps us enhance our guest experience. Best regards, Priyam Roy Assistant Manager The Sebel Auckland Manukau

Customer review rating 5.0/5

Sayed M. Solo - Confirmed reviews ALL

The customer service was satisfactory and room service was excellent.

Dear Sayed M., Thank you for your kind words regarding the cleanliness of your room and the views. We are pleased to hear that you found our customer service satisfactory and enjoyed our room service. Your feedback is greatly appreciated. Best regards, Priyam Roy Assistant Manager The Sebel Auckland Manukau

Other web-users rate our hotel

  • 565 reviews 8.8/10 Location
  • 1,130 reviews 8.8/10 Room
  • 1,156 reviews 9.5/10 Service
  • 15 reviews 6.9/10 WiFi
  • 504 reviews 8.1/10 Comfort
  • 490 reviews 8.3/10 Cleanliness
  • 382 reviews 7.6/10 Food
  • 190 reviews 9.6/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Auckland