Pullman Auckland Hotel & Apartments 5 stars

Customer review rating (ALL Rating) 4.3/5 4,848 reviews

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Description

Hotel extras

  • In the heart of Auckland, walking distance from public transport

  • Luxe Spa as well as a Jacuzzi, steam room, and sauna

  • Fully equipped gym facility with large outdoor terrace

  • 16 dynamic meeting spaces

  • 321 rooms, suites, and apartments with city and harbour views

Our accommodation(s)

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Hotel location

Pullman Auckland Hotel & Apartments

Corner Waterloo Quadrant, & Princes Street
1010 AUCKLAND
New Zealand

GPS:-36.848281, 174.770271

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TAPESTRY GRILL

Combining some of New Zealand's best ingredients, Executive Chef, Johnny Roullier and his team offer a comprehensive menu that evolves with the seasons. From dry-aged beef to vegan dishes, Tapestry promises something for everyone.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  4,848 reviews

TripAdvisor Rating  4.0/5  3,302 reviews

Certificate of excellence 2024

Average stay.. Seems to be loosing its charm

Customer review rating 2.5/5

Hayden Solo - Confirmed reviews ALL

Pullam Auckland used to be my favourite and go to hotel in Auckland. This time I had 2 nights in an Executive King Suite. Once arrived at about 1pm , room wasn't ready which didn't bother me as had errands to do. Went out and came back about 1.5hours later where a room was ready. There was no mention about the room type or where the club lounge was etc so I had to ask once I got my room key. Once up in the room, no welcome amenities or water ( Had to ask reception about it later in the evening - they did apologies and swiftly made sure it was delivered) website and TV says canapes in lounge is 5-7, but in lounge it says 5.30-7.30 ( not a big deal but did have plans around this) Also the food in the lounge wasn't named so didn't know what it was ( very bad for those with allergies and intolerances ) No turn down service either despite it being listed on booking and website TV in rooms didnt have casting or in room movies so was just stuck using Ipads to watch shows on. Most staff were friendly enough but didnt really go out of their way or were too enthusiastic It is a shame as it used to be a really good hotel

Best in Class Customer Service

Customer review rating 5.0/5

Joseph T. Business - Confirmed reviews ALL

Nothing else but great service! Love the benefits of Gold members on welcome drinks, room upgrades, early check-in and some really thoughtful welcome delights in your room when I arrive! live the work of the teams here!!!

Consistently great service .

Customer review rating 4.5/5

Debra Couples - Confirmed reviews ALL

The Pullman consistently provides really good service and a consistently comfortable experience

Not as good as it use to be

Customer review rating 3.5/5

P J. Business - Confirmed reviews ALL

I would actually question the 5 star rating. I've stayed here twice in the last 30 days. Location is handy. Restaurant disappoints. Accor Plus profile not read. Situated next to the elevator which I hate. Front desk staff appear to lack experience, or maybe I'm just a customer that expects 5 star service!

Loved the open door onto the balcony

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Very relaxed room, well appointed

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Other web-users rate our hotel

  • 936 reviews 9.2/10 Location
  • 2,349 reviews 6.8/10 Room
  • 2,452 reviews 8.5/10 Service
  • 50 reviews 5.2/10 WiFi
  • 734 reviews 6.7/10 Food
  • 657 reviews 8.3/10 Breakfast
  • 558 reviews 7.7/10 Cleanliness
  • 445 reviews 9.3/10 Pool

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