Pullman Auckland Hotel & Apartments Hotel 5 stars

Apartment was first class, cleanliness was perfect in line with Covid-19 conditions. Even cutlery and crockery was shrink wrapped for extra protection. Service was excellent as usual under less than ideal conditions for staff - all food and drink was brought to our room - there is no restaurant of lounge operating at the moment but nothing was too much trouble for very attentive staff.. Communication at all times from booking to checkout was great too, There was even a notice under our door in the morning regarding the change in alert levels as we were there on the night of the PM's announcement. Everything was as you would expect from Accor and the Pullman. Many thanks.

My wife and I have been members of Accor for 11 year now and traveled extensively to different parts of the world staying at Accor Hotels. We decided to have a trip to Auckland this year, as obviously we are unable to travel overseas. Sadly - the Pullman Hotel did not live up to expectations. We knew that it was hosting Covid 19 quarantine people and we were to be in a different wing. That seemed acceptable at the time of booking. However on arrival we had a devil of a job to find the door which was down the street and up and alley. It turned out that we were in the older part of the hotel which is dated and no way 5*. Although the room was clean, the bed was old, the curtains have certainly seen better days and we were told that we were not allowed to use the restaurant for breakfast (which was included in our price) so had to have it delivered to our room. There was no table in the room (just a desk) and only one chair - not really ideal. We were also informed that the bar was a no go area so the welcome drinks would be delivered to our room! Not ideal when we were supposed to be meeting friends. Apparently the robes were not available to us as they are high handling items.... I still can't work that out.... do they not wash them after each stay? All the cups and glasses were wrapped in glad wrap - was this to show that they had been washed? There was a heated towel rail in the bathroom with a note saying please reuse your towels but the towel rail didn't work so the towels were damp all the time. All in all we didn't feel like guests enjoying New Zealand's 'back yard' at all - we felt like we were being treated as potential Covid importers (on saying that - I understand the returning New Zealanders are in the better quality part of the hotel). Come on Pullman - you can do better - this was our worst stay in 11 years.

The team at Pullman Auckland continue their high standard of service delivery - even in the face of a major disruption. My wife and I stayed for 8 days recently and were delighted with the experience facilitated by Justine and her team, even while the current pandemic impacts the normal operation of the hotel. With the restaurant closed over this time the room service staff were brilliant - thanks to Karishma, Chirayu and those others who looked after us so well!

We had a perfect weekend at the Pullman. Five-star service from the moment we arrived until we left – just wonderful. The room was clean, warm, quiet and modern. The shower was a spa like experience. The balcony and the view took me into a thousand metre stare. Perfect location.

From the moment we arrived, very late at night, we were treated with professional and courteous service. The doorman was cheerful, the reception staff always able to answer a question.

Staff are extremely helpful, the hotel is always a calm oasis. The functions team are dedicated professionals who help our conferences run smoothly.

Friendly greeting by the doorman and service was fast and efficient

had a brief business stay in Auckland - rooms were well appointed and the staff were always friendly and helpful. Fantastic gym facilities and a nice casual bar downstairs - higly recommend and will be staying there next visit.

We chose the Pullman Auckland to stay two nights following a week cruising the NZ coastline. Our stay in all regards was very pleasant and exceeded our expectations in almost all areas. The staff members we interacted with were friendly, helpful and professional at all times. We greatly appreciated the complimentary drinks and the generous meal discounts as ALL members. Our room was spacious and tastefully decorated. The health club facilities were high standard. The pool was amazing for a city hotel facility.

awful double room with dirty carpet, marked walls, filthy windows, rubbish view, cheap curtains, tiny cramped bathroom with door opened jammed on bath, pathetic shower, basin not draining so doubtless full of dirt - rubbish. This was advertised as five star - I discussed with duty manager on leaving in reception sat at a filthy table. The place a disgrace.

very pleasant

Hotel is beautiful and well located but the service was lacking from the start. We were given poor instructions about the parking which resulted in having to pay extra, the room was not made up for us to sleep the 4 of us, the restaurant service was extremely slack considering we were the only people in there at the time. We expected better for the price. Pool area and spa/gym was well kept and the best part of our stay.

Check inad out were smooth. The room was so comfy, it was like being home. The view of the greenery of the park below was calming. The staff in the club room were lovely as was the food.

Courteous and friendly staff. Good location for cruise port.

Friendly and pleasant stay right from the first meeting with the concierge through check-in and out through to leaving. We will stay again.