Pullman Auckland Hotel & Apartments 5 stars

Customer review rating (ALL Rating) 4.2/5 4,830 reviews

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Description

Hotel extras

  • In the heart of Auckland, walking distance from public transport

  • Luxe Spa as well as a Jacuzzi, steam room, and sauna

  • Fully equipped gym facility with large outdoor terrace

  • 16 dynamic meeting spaces

  • 321 rooms, suites, and apartments with city and harbour views

Our accommodation(s)

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Hotel location

Pullman Auckland Hotel & Apartments

Corner Waterloo Quadrant, & Princes Street
1010 AUCKLAND
New Zealand

GPS:-36.848281, 174.770271

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TAPESTRY GRILL

Combining some of New Zealand's best ingredients, Executive Chef, Johnny Roullier and his team offer a comprehensive menu that evolves with the seasons. From dry-aged beef to vegan dishes, Tapestry promises something for everyone.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,830 reviews

TripAdvisor Rating  4.0/5  3,290 reviews

Certificate of excellence 2024

Well located handy to the CBD

Customer review rating 3.0/5

Faris A. Couples - Confirmed reviews ALL

It was good

Good Stay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

We enjoyed our stay. Staff were helpful and nice. The bathroom in our room however was a bit outdated. Seems to haven’t been used in a while. One of the glasses still had a lipstick stain on it. The coffee maker in-room hasn’t been cleaned in a while. Lots of floating particles even after 3x of running with just water.

Disappointed

Customer review rating 1.5/5

Ping Business - Confirmed reviews ALL

I have been an Accor member for many years. Being in the hospitality industry myself, I am aware that the front staff needs to deal with difficult and entitled guests all the time. I am never the type to create a fuss, but it is important to let the guests be aware of what happened to me to ensure that they don't become unsuspecting victim. Upon checking in, the bubbly front house lady mentioned to me that my room had been upgraded and that I was to be given a complimentary breakfast. I didn't think much of it until the next day as I went to the restaurant. The duty manager there couldn't locate my name on the list and got me to jot down my particulars on a note pad. Upon checking out, the front house lady explained that on top of my stay, I simply needed to pay for the breakfast in full. I mentioned to her that the front house lady from the night before said that it's a comp. To my amazement, she said that she knew who I was referring to. She added that the front house lady from the night before is new to her job and she has been making mistakes along the way. From my perspective, if the front house staff is new to her job, she needs to be supervised. There needs to be a duty of care to the guests. If this is a 3-star hotel, that's understandable if it doesn't have a robust management system but this is a 5-star hotel run by one of the largest hotel management groups in the world. The acknowledgement of morning staff that it was human error that provided incorrect information to a guest and ended up costing the guest a financial burden is simply not on. In summation, buyers beware. One would have thought that loyalty is to be reciprocated but not anymore. Guests are simply numbers now. Brand equity means nothing.

Location is good. Hotel is dated, dark and bathrooms are pokey.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Bathrooms are old, dated and very small. Rooms are dark, lighting in general is terrible l.

Gloomy lighting but good buffet breakfast

Customer review rating 3.0/5

Graeme Solo - Confirmed reviews ALL

Staff good but room lacked overhead lighting making room gloomy despite window. Room had no walk in shower but a potentially dangerous shower over a bathtub. Not good enough at the room price.

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Other web-users rate our hotel

  • 929 reviews 9.3/10 Location
  • 2,339 reviews 6.7/10 Room
  • 2,430 reviews 8.5/10 Service
  • 48 reviews 6.1/10 WiFi
  • 730 reviews 6.4/10 Food
  • 641 reviews 8.1/10 Breakfast
  • 546 reviews 7.8/10 Cleanliness
  • 429 reviews 9.4/10 Pool

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