Pullman Auckland Hotel & Apartments 5 stars
TripAdvisor rating 4.0/5 3,134 reviews
ALLSAFE approved hotel
One of Auckland's largest 5-star residential & conferencing hotels with 16 event venues
325 hotel rooms suites and self-contained apartments with spectacular city and Harbour view
Luxury Health Club and award-winning Spa
Tapestry Dining & Omni Bar - Temporarily Closed
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Corner Waterloo Quadrant, & Princes Street
SKYBUS: SKYBUS - Airport 10 Customs Street East
AUCKLAND INTERNATIONAL At 23km / 14.29 miles - Shuttle paying
AUCKLAND INTL At 21km / 13.05 miles
AUCKLAND FERRY At 0.85km / 0.53 miles
STATE HWY NORTH At 0.6km / 0.37 miles
STATE HWY SOUTH At 0.6km / 0.37 miles
BRITOMART TANSPORT At 0.8km / 0.5 miles
Check-in from - Check out up to
Temporarily Closed. Like a tapestry artwork from days of old that travelled from country to country, Tapestry Dining is influenced by the modernity of the world and the countries that encompass it. A unique culinary experience awaits you at Tapestry.
100% genuine reviews from our guestsFind out more
Not up to standard
TripAdvisor rating 2.0/5
martinfreeman2022 Business - TripAdvisor review
As a platinum accor member I was disappointed in the tired state of the rooms, and the lack of service provided by the staff here. While the restaurants were closed, I was assured that room service would be available. During my 3 days I was only able to get through to room service once to order breakfast ( out of 3 days) or anytime after 8pm. I would not advise my colleagues to stay here in the future.
Kia ora Mr Freeman, Following our conversation over the phone, we would like to renew our sincerest apologies. What you have experienced is very unusual and we're terribly sorry that your stay was disappointing. Your loyalty as a Platinum member means the world to us and we sincerely hope that we can welcome you again to show you this was just a one off. You have my details for your next visit. Justine & The Pullman Auckland Family
TripAdvisor rating 3.0/5
clim0a Business - TripAdvisor review
I'm a platinum Accor member, received pretty average service. Didn't receive any welcome amenities or the upgrade to a higher room. (Which I understand is subject to availability), asked for a late check out when checking in, no issues. Got a phone call every hour after check out there was no-one on the line, also house keeping knocked on door and said I needed to check out. Explained that I requested a late check out they asked what time, I explained and they went away. Got the vibe they wanted me to check out so I did. Overall I understand things have changed because of COVID but it doesn't really excuse the basis of customer service, I receive better service at the IBIS in a regular town I check in at. The Pullman has really slipped and use to be good service.
Kia ora, Thank you so much for your feedback and for your time over the phone. We are terribly sorry for what you’ve experienced with us on your last visit. It is certainly a disappointing stay and we are addressing your comments as a matter of priority. Your feedback, especially as one of our ALL Elite member in invaluable. Your satisfaction is our utmost priority and we hope that we will have a chance to welcome you again so we can regain your trust. Justine & The Pullman Auckland Family
Lovely spacious accomodation
TripAdvisor rating 5.0/5
MauriceCrosby TripAdvisor review
Family event which went very well with the Pullman accommodation being of a very high standard. Lovely big rooms which were immaculately presented! Staff were very helpful and took excellent care of all guests!
Kia ora Maurice, We love that you had a wonderful family event with us! Thank you so much for sharing this 5 star experience on here. I do hope we can welcome you back in the future and we look forward to doing so. The Team will certainly take excellent care of you and your guests! Justine & The Pullman Auckland Family
TripAdvisor rating 5.0/5
Odyssey25034882017 TripAdvisor review
Booked the two 1Brm apartments which were excellent. Full kitchen, large lounge, large bathroom and with a large balcony that has sea views, big tv in the lounge and one in the bedroom and a very comfortable bed. The staff were exceptionally friendly and nothing was a hassle. Would definitely recommend, and stay here again
Kia ora! Thanks a million for your wonderful review! We're over the moon to see that you loved every aspect of your stay and the Team will be jumping for joy to read your kind words. We can't wait to welcome you back again. Justine & The Pullman Auckland Family
Simply the Best!
TripAdvisor rating 5.0/5
809trishb TripAdvisor review
Was so happy to be able to come back to NZ and to stay again at my home away from home! Pullman did not disappoint and my stay here was amazingly wonderful. The staff put me in the same deluxe apartment as my last stay which had the best views and so comfy!! The staff were absolutely delightful and friendly as always! Room service was superb and the Akaoroa Salmon my ultimate favourite on the menu. The facilities are fantastic, the steam room, spa and jacuzzi, along with the Spa services. I love staying here and look forward to my next stay hopefully in the very near future :) Worth more than 5 stars!!!
Kia ora Trish! Wow, we absolutely love your review! We're over the moon to see that you had such a great stay and enjoyed every aspect of your stay. The Team will be very proud to read your kind words. It was our greatest pleasure to welcome you back and we can't wait to welcome you back again and again! Justine & The Pullman Auckland Family
Our most recent 20 reviews
In partnership with TripAdvisor