Pullman Auckland Hotel & Apartments 5 stars

Customer review rating (ALL Rating) 4.3/5 4,134 reviews

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Corner Waterloo Quadrant, & Princes Street, POBOX 106013, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • In the heart of Auckland, walking distance from public transport

  • Luxe Spa as well as a Jacuzzi, steam room, and sauna

  • Fully equipped gym facility with large outdoor terrace

  • 16 dynamic meeting spaces

  • 321 rooms, suites, and apartments with city and harbour views

Our accommodation(s)

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Hotel location

Pullman Auckland Hotel & Apartments

Corner Waterloo Quadrant, & Princes Street, POBOX 106013
1010 AUCKLAND
New Zealand

GPS:-36.848281, 174.770271

Telephone
Fax +64 9 353 1002

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TAPESTRY GRILL

Combining some of New Zealand's best ingredients, Executive Chef, Johnny Roullier and his team offer a comprehensive menu that evolves with the seasons. From dry-aged beef to vegan dishes, Tapestry promises something for everyone.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,134 reviews

TripAdvisor Rating  4.2/5  3,400 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Aman S. Business - Confirmed reviews ALL

Had a great stay as always

Kia Ora Aman S., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our staff to be exceptional. Your kind words motivate us to continue providing excellent service and amenities. We look forward to welcoming you back soon! Kind regards, Larina & The Pullman Auckland Family

Service and Room comfort(s) continues to exceed expectation(s)

TripAdvisor rating 5.0/5

tappz TripAdvisor review

Despite numerous bookings over the past 12 months at this property, my experience and service from staff, continues to surprise and exceed expectation(s). Subsequently, I continue to book and enjoy each stay, without fail. My recent stay included assignment of an apartment. This was a delightful surprise and a big thank you to Varat (Duty Mgr.) for your attention to accommodating business needs. Additionally, the lovely and sincere welcome from Larina, was a nice touch.

Kia Ora tappz, Thank you for sharing such a remarkable review. Having you stay with us time and time again is something we never take for granted, and hearing that our team continues to surprise you after so many visits truly means a lot to us. We are delighted that the apartment assignment added an unexpected touch to your stay. Virat will be thrilled to know his attention to your business needs made a meaningful difference. Your continued trust is the highest compliment we could receive, and we look forward to creating even more seamless, memorable stays for you Kind regards, Larina & The Pullman Auckland Family

Customer review rating 5.0/5

Thomas K. Couples - Confirmed reviews ALL

The Hotel is beautiful and ALL the staff have been the best we have ever experienced at a hotel and the food has been fabulous !

Kia Ora Thomas K., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and that our team and dining exceeded your expectations. Your kind words motivate us to maintain our high standards. We look forward to having you back again soon! Kind regards, Larina & The Pullman Auckland Family

Customer review rating 3.5/5

Lisa B. Couples - Confirmed reviews ALL

It was great. The staff were lovely (mostly - we had one person chase up our check out extremely rudely. When we pointed out we were pre-approved for a late check out she was very lovely but I just don’t think any staff should be spoken to like that). The room was nice although the tub was tiny! However we called concierge as our phone wouldn’t connect to the TV. Despite it listing that it’s able to do that they confirmed that this is in fact not something you offer. We then asked for streaming or Netflix - also a No. We then tried to go through the TVs internet setting and this was disabled by the hotel. So that was very disappointing as nowadays most places offer this.

Kia Ora Lisa B., Thank you for sharing your feedback regarding your recent stay at Pullman Auckland Hotel & Apartments. We are delighted to hear that you found our staff to be lovely, although we regret that you experienced an incident regarding the late check-out process. We appreciate your understanding and will ensure that all team members are reminded of our commitment to providing respectful and courteous service at all times. We acknowledge your disappointment with the connectivity options in your room. While we strive to offer a pleasant experience, it appears that our current television capabilities did not meet your expectations. We offer Sky TV channels to our guests but understand also the importance of having Netflix or streaming options available too. Thank you for your insights, and we hope to have the opportunity to welcome you back in the future. Kind regards, Larina & The Pullman Auckland Family

Customer review rating 5.0/5

Tim J. Solo - Confirmed reviews ALL

The staff were well mannered and eager to assist.

Kia Ora Tim J., Thank you for your kind words regarding our staff. We take pride in providing attentive service, and it is delightful to hear that our team made a positive impression during your stay. We look forward to welcoming you back for another great experience! Kind regards, Larina & The Pullman Auckland Family

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Other web-users rate our hotel

  • 985 reviews 9/10 Location
  • 2,180 reviews 7/10 Room
  • 2,367 reviews 8.7/10 Service
  • 54 reviews 4.9/10 WiFi
  • 723 reviews 8.3/10 Breakfast
  • 686 reviews 7/10 Food
  • 561 reviews 7.7/10 Cleanliness
  • 456 reviews 9.3/10 Pool

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