Pullman Auckland Hotel & Apartments Hotel 5 stars

Location, service, food, wine list and room were all very satisfactory for us, especially the evening food service at Tapestry. However, we could not find a chair anywhere that was comfortable for our 65yo bodies

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We really enjoyed our room and sleep, we would stay again. Only down fall was we arrived at 3.50pm and our room was not ready. I had a terrible headache and just needed a lie down before Elton concert. We were offered two free drinks, which I thought was weird as I said I had a headache and we can get free drinks in the lounge upstairs for free. Would have rather you guys helped pay for parking as a gesture of good will. Disappointed we went to the lounge upstairs for free drinks and canapes and had to leave at 5.50pm for the concert, so that was our only food before the show and no food had been brought our. Only cheese and crackers and some ham meat etc. He started to bring out as we left, very disappointing as you advertised his from 5.30pm and this was included in the price we paid. This and the late check in to our room was very disappointing. Housekeeper didn't know we were in our room either and walked in on us, no knock either. She was very sorry thou about this. Apart from this, room was great, very cosy and we had a great sleep, air con worked well. Had a bite to eat downstairs after the concert and it was very yummy.

It was our first dinner out since changing to a plant based diet. The options we had at the Tapestry were delicious. I can honestly say it is one of the best meals I have ever had when dining out and for it to be vegan and say that is pretty great :)

The Hotel Complex is lovely and well appointed. I think the Restaurant and Bar was a little understaffed and it was a busy Saturday night. So there was a look of stress on some of the staff faces and confusion on where people where seated etc. It took a little while for our dinner in the Bar, but was it delicious and they went the extra mile with our dessert - Personalizing it with a Candle and "Happy Birthday" for my partner.

We chose hotel as we thought close to Pier which would be relaxing and spacious. The public areas were full of loud piped music with no quiet areas to eat. The food looked pretty basic. By chance we came across a very good indian restaurant. On arrival nobody mentioned about using you keycard to access the lift snd I was stuck in there 5 or 6 minutes. I pressed the emergency button and there was no response. Reception staff un sympathetic. Hence my poor rating such poor value

Enjoyed our stay, however I had asked for a bottle of wine to be in the room as a surprise when we got there. This was not done. Reception said I hadn't confirmed it but I had by phone on the Thursday before we got there. Also, we ordered dessert to be delivered to our room and we had to call twice to follow it up which was frustrating.

The room was lovely however I wasnt to happy with the bathtub as it looked like the grip stickers where you stand had been removed and damaged. You couldn't sit in the tub.

Very nice. But the room had a lot of bizarre plumbing sounds and lots of random clangs. Had to sleep w earplugs

First time in Aotearoa for Auckland P.. Picked hotel as it close to the organised community activities but also previous good experience with the Pullman brand. Professional check in service - no hassles with bags a I dislike the bill boy taking it up and expecting a tip, so I always gently decline that service - hey I am Aussie and we don’t believe in tipping Expensive meals at restaurant so only ate at restaurant once. Very friendly staff at bar and restaurant Check out easy Good to see some handsome Emirates male cabin crew...always a good perve....very entertaining

Was a lovely comfortable weekend getaway at the Pullman. Rooms were clean n nice. Bed was super comfy. Housekeeping and room were on the ball. I checked in at 9;30pn. They were setting up a baby cot at 9.35pm. Excellent service

My stay was pleasant and the Pullman was accommodating and the staff were magnificent

We arrived at 11am and our room wasn’t ready that’s ok but never got told when it’s was so we went back at 8.30 at night still waiting... We got a very nice welcome when we arrived at had a wonderful breakfast with a girl in morning shift.

I loved my upgrade. The staff are excellent. The gym is awesome. I just wish you would get some new fresh fluffy towels. They really are substandard

Thank you to the staff at Pullman Auckland for their superior customer service. Our upgrade was amazing also! thank you again.