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Pullman Auckland Hotel & Apartments Hotel 5 stars

Customer review rating 4.4/5 18,040 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Auckland Hotel & Apartments
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+ 24 Services
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Hotel extras

  • One of Auckland's largest 5-star residential & conferencing hotels with 16 event venues

  • 322 hotel rooms suites and self-contained apartments with spectacular city and harbour view

  • Luxury Health Club and award-winning Spa

  • Tapestry Dining & Omni Bar - Temporarily Closed

  • Centrally situated within easy reach of Auckland's tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND INTERNATIONALPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Auckland Hotel & Apartments

Corner Waterloo Quadrant
& Princes Street
1010
auckland
new zealand

Tel: +6493531000

Fax: (+64)93531002

Check-in from 15h00

Check out up to 11h00

  • SKYBUS :  SKYBUS - Airport 10 Customs Street East

  • By plane

    AUCKLAND INTERNATIONAL At 23km / 14.29 miles - Shuttle paying

  • By plane

    AUCKLAND INTL At 21km / 13.05 miles

  • By boat

    AUCKLAND FERRY At 0.85km / 0.53 miles

  • By car

    STATE HWY NORTH At 0.6km / 0.37 miles

  • By car

    STATE HWY SOUTH At 0.6km / 0.37 miles

  • By train

    BRITOMART TANSPORT At 0.8km / 0.5 miles

GPS :-36.848281, 174.770271

Our accommodations

SUPERIOR ROOM, One King Size Bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed

SUPERIOR ROOM, Two Queen Bed

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

SUPERIOR ROOM, One Queen Size Bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed

SUPERIOR ROOM, Two Single Bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

DELUXE ROOM, One King Bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

Superior Residence

  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

STUDIO, One King Bed

  • Max. number of persons: 2
  • Area: From 39 m² / 420 sq ft
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Breakfast in bed

DELUXE SUITE, One Queen bed

  • Max. number of persons: 2
  • Area: From 44 m² / 474 sq ft
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Breakfast in bed
  • Mini Bar

SUPERIOR EXECUTIVE ROOM, One King Bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Breakfast in bed
  • Mini Bar
Rooms

Our restaurants and bars

TAPESTRY DINING

Type of cuisine: International

Temporarily Closed. Like a tapestry artwork from days of old that travelled from country to country, Tapestry Dining is influenced by the modernity of the world and the countries that encompass it. A unique culinary experience awaits you at Tapestry.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OMNI BAR

Non contractual photo

Temporarily Closed. Casual and laid-back, Omni Bar offers a smart and up-to-the-minute environment in which guests may entertain, relax and enjoy themselves, with the confidence of receiving excellent food and a well-priced premium wine list.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 827 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Pullman Auckland Hotel & Apartments

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

18,040 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,111 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Disappointing

TripAdvisor rating 4.0/5

Tina D 31/07/2020 TripAdvisor review

My wife and I have been members of Accor for 11 year now and traveled extensively to different parts of the world staying at Accor Hotels. We decided to have a trip to Auckland this year, as obviously we are unable to travel overseas. Sadly - the Pullman Hotel did not live up to expectations. We knew that it was hosting Covid 19 quarantine people and we were to be in a different wing. That seemed acceptable at the time of booking. However on arrival we had a devil of a job to find the door which was down the street and up and alley. It turned out that we were in the older part of the hotel which is dated and no way 5*. Although the room was clean, the bed was old, the curtains have certainly seen better days and we were told that we were not allowed to use the restaurant for breakfast (which was included in our price) so had to have it delivered to our room. There was no table in the room (just a desk) and only one chair - not really ideal. We were also informed that the bar was a no go area so the welcome drinks would be delivered to our room! Not ideal when we were supposed to be meeting friends. Apparently the robes were not available to us as they are high handling items.... I still can't work that out.... do they not wash them after each stay? All the cups and glasses were wrapped in glad wrap - was this to show that they had been washed? There was a heated towel rail in the bathroom with a note saying please reuse your towels but the towel rail didn't work so the towels were damp all the time. All in all we didn't feel like guests enjoying New Zealand's 'back yard' at all - we felt like we were being treated as potential Covid importers (on saying that - I understand the returning New Zealanders are in the better quality part of the hotel). Come on Pullman - you can do better - this was our worst stay in 11 years.

Professionalism - even during disruption

TripAdvisor rating 4.0/5

Andrew S Business - 20/07/2020 TripAdvisor review

The team at Pullman Auckland continue their high standard of service delivery - even in the face of a major disruption. My wife and I stayed for 8 days recently and were delighted with the experience facilitated by Justine and her team, even while the current pandemic impacts the normal operation of the hotel. With the restaurant closed over this time the room service staff were brilliant - thanks to Karishma, Chirayu and those others who looked after us so well!

Fabulous stay + superb service + wonderful room + great location

TripAdvisor rating 4.0/5

Maps40681036623 15/07/2020 TripAdvisor review

We had a perfect weekend at the Pullman. Five-star service from the moment we arrived until we left – just wonderful. The room was clean, warm, quiet and modern. The shower was a spa like experience. The balcony and the view took me into a thousand metre stare. Perfect location.

Excellent service, fantastic breakfast

Customer review rating 4.4/5

Gillian T. Couples - 02/04/2020 Confirmed reviews ALL

From the moment we arrived, very late at night, we were treated with professional and courteous service. The doorman was cheerful, the reception staff always able to answer a question.

Kia Ora Mrs T., Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Pullman Auckland Family will be very proud to read your kind words! We hope to see you again soon! Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Another fantastic stay

Customer review rating 4.4/5

Anonymous Business - 25/03/2020 Confirmed reviews ALL

Staff are extremely helpful, the hotel is always a calm oasis. The functions team are dedicated professionals who help our conferences run smoothly.

Excellent

Customer review rating 4.4/5

Darren Y. Business - 25/03/2020 Confirmed reviews ALL

Friendly greeting by the doorman and service was fast and efficient

Kia Ora Mr Y., Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. We appreciate your loyalty and we hope to see you soon, Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

great service and great location

Customer review rating 4.4/5

Cm Business - 25/03/2020 Confirmed reviews ALL

had a brief business stay in Auckland - rooms were well appointed and the staff were always friendly and helpful. Fantastic gym facilities and a nice casual bar downstairs - higly recommend and will be staying there next visit.

Kia Ora Mr M.,, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Take care and hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Excellent hotel and location, very professional staff, great facilities.

Customer review rating 4.4/5

Michael H. Couples - 25/03/2020 Confirmed reviews ALL

We chose the Pullman Auckland to stay two nights following a week cruising the NZ coastline. Our stay in all regards was very pleasant and exceeded our expectations in almost all areas. The staff members we interacted with were friendly, helpful and professional at all times. We greatly appreciated the complimentary drinks and the generous meal discounts as ALL members. Our room was spacious and tastefully decorated. The health club facilities were high standard. The pool was amazing for a city hotel facility.

Kia Ora Mr H., Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

one star?

Customer review rating 4.4/5

Anonymous Business - 25/03/2020 Confirmed reviews ALL

awful double room with dirty carpet, marked walls, filthy windows, rubbish view, cheap curtains, tiny cramped bathroom with door opened jammed on bath, pathetic shower, basin not draining so doubtless full of dirt - rubbish. This was advertised as five star - I discussed with duty manager on leaving in reception sat at a filthy table. The place a disgrace.

agree

Customer review rating 4.4/5

Anonymous Business - 24/03/2020 Confirmed reviews ALL

very pleasant

Kia Ora Debra, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Service could have been better across the board

Customer review rating 4.4/5

Joulianne S. Families - 24/03/2020 Confirmed reviews ALL

Hotel is beautiful and well located but the service was lacking from the start. We were given poor instructions about the parking which resulted in having to pay extra, the room was not made up for us to sleep the 4 of us, the restaurant service was extremely slack considering we were the only people in there at the time. We expected better for the price. Pool area and spa/gym was well kept and the best part of our stay.

Great Stay

Customer review rating 4.4/5

Sergio Families - 23/03/2020 Confirmed reviews ALL

Check inad out were smooth. The room was so comfy, it was like being home. The view of the greenery of the park below was calming. The staff in the club room were lovely as was the food.

Kia Ora Sergio, Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon! Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Good location

Customer review rating 4.4/5

Craig Couples - 23/03/2020 Confirmed reviews ALL

Courteous and friendly staff. Good location for cruise port.

Kia Ora Craig, Thank you so much for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear that you had a great stay with us! Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Handy location, clean room and friendly staff

Customer review rating 4.4/5

Dave B. Business - 23/03/2020 Confirmed reviews ALL

Friendly and pleasant stay right from the first meeting with the concierge through check-in and out through to leaving. We will stay again.

Kia Ora David, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. We look forward to welcoming you back again soonm Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…
Customer review rating 4.4/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Enjoyed stay

Kia Ora Jon, Thank you so much for your feedback.Its is always our great pleasure to welcome you and we're glad to see that you had an enjoyable stay. Matthew and Emil will be very proud to read your kind words. In these difficult times, we appreciate your support even more than ever. Take care you and Kerry and we hope to see you again soon. Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Great service

Customer review rating 4.4/5

Cherie Couples - 23/03/2020 Confirmed reviews ALL

All needs were catered for and such lovely service.

Kia Ora Cherie, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Enjoyable stay

Customer review rating 4.4/5

Donna L. Couples - 23/03/2020 Confirmed reviews ALL

We were given a quiet room as requested. It was clean and well furnished. The staff at the front desk were friendly and accommodating. The breakfast buffet was fresh and plentiful. We also enjoyed one dinner in the restaurant, as well as our helpful and pleasant server Janel(?)

Kia Ora Mrs L., Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. Janelle and All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon! Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Great location and excellent stay

Customer review rating 4.4/5

Vicki Families - 23/03/2020 Confirmed reviews ALL

Very enjoyable and wish we could have stayed longer to take in more sight seeing and the pool in house

Kia Ora Vicki, Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon for a longer stay. Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

good location, nice staff.

Customer review rating 4.4/5

Karen Families - 21/03/2020 Confirmed reviews ALL

The hotel is great with good location and facilities. The swimming pool is nice, spa, steam, sauna, changing room are all good. The reception staff is very informative and helpful. Clearly inform us everything about the hotel. The only 1 thing is not perfect is the hotel room. The room and bathroom are quite small but understand as it is located in the Auckland central. The carpet has quite a lot of marks and a bit old. But overall, it is a very good stay in Pullman Hotel. Thank you.

Kia Ora Karen, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Please rest assured that we are listening to your comments and are definitely taking this on board. We appreciate your loyalty and we hope that we will have the pleasure to welcome you again in the future. Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Well located, friendly and great cake surprise

Customer review rating 4.4/5

Jack J. Couples - 21/03/2020 Confirmed reviews ALL

Felt very special

Kia Ora Mr J., Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Matthew and all the Pullman Auckland Family will be very proud to read your kind words. We're sorry however for the delay with your car. We hope that we can welcome you again soon. Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…
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