Pullman Auckland Hotel & Apartments 5 stars

Customer review rating (ALL Rating) 4.3/5 4,807 reviews

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Corner Waterloo Quadrant, & Princes Street, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • In the heart of Auckland, walking distance from public transport

  • Luxe Spa as well as a Jacuzzi, steam room, and sauna

  • Fully equipped gym facility with large outdoor terrace

  • 16 dynamic meeting spaces

  • 321 rooms, suites, and apartments with city and harbour views

Our accommodation(s)

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Hotel location

Pullman Auckland Hotel & Apartments

Corner Waterloo Quadrant, & Princes Street
1010 AUCKLAND
New Zealand

GPS:-36.848281, 174.770271

Telephone
Fax +64 9 353 1002

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TAPESTRY GRILL

Combining some of New Zealand's best ingredients, Executive Chef, Johnny Roullier and his team offer a comprehensive menu that evolves with the seasons. From dry-aged beef to vegan dishes, Tapestry promises something for everyone.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  4,807 reviews

TripAdvisor Rating  4.0/5  3,319 reviews

Certificate of excellence 2024

Overall very good

TripAdvisor rating 4.0/5

Franklea123 TripAdvisor review

We stayed here for 3 nights with family and friends to attend a wedding nearby. While the rooms were very good and the staff friendly we feel that there could have been better communication. We did not know about the shuttle from the airport and weren’t offered the children’s Pullman packs ( they had run out by the time we asked for them!). We thought paying $50 for the 4 hours the babysitter was there expensive as well as the breakfasts, although there was a great selection of food. The overall presentation was excellent, loved the Christmas decorations and everything was clean and tidy

Incredible Food and Drinks, Impeccable Service.

TripAdvisor rating 5.0/5

Connector57894908960 TripAdvisor review

Sensational food and cocktails, and incredible service (Anton looked after us, he was amazing and friendly). If it was socially acceptable, I would have licked the plates, the food was that good I didn’t want any to go to waste. If you’re in Auckland CBD, I wholeheartedly recommend Tapestry.

Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the food, cocktails, and service at Tapestry. Anton will be especially happy to know you had such a great experience with him! We're so grateful for your kind words and your recommendation. We can't wait to welcome you back to Tapestry for another unforgettable meal.

Tip Top!

TripAdvisor rating 5.0/5

cassadyjc88 TripAdvisor review

We travel a lot and we were surprised to find that this is the best hotel we’ve ever stayed in! Everyone was super friendly & helpful. Some staff went well beyond our expectations!! We loved the beds, pillows, pool, fitness center, breakfast etc.

Thank you so much for your wonderful review! We're absolutely delighted to hear that your stay with us was a great experience—especially given your extensive travels! It's great to know that our team, facilities, and amenities exceeded your expectations. We'll be sure to pass on your kind words to everyone, as they’ll be thrilled to hear how much you appreciated their efforts. We can’t wait to welcome you back for another memorable stay!

100% will return.

Customer review rating 4.5/5

Dr B. Couples - Confirmed reviews ALL

We were so jaded after experiencing hotels that were a letdown. From poor locations, random night drunken revelry outside the hotel, random night noises inside the hotel, overly loud air con, second rate service, faded decor and TVs from the early 2000s. The Pullman is none of those. The marble lobby was welcoming, the Xmas theme sparkly, the staff smiling and friendly and the room was excellent - even wireless charging. We didn't use the pool and spa etc. Very happy. Loses 1 mark for not being able to turn off the light in the glass cabinet without removing the room card. Too many devices with wee lights that shone all night. Looking at you alarm clock. I'd love it if hotels offered a total blackout option.

Dear Dr B., Thank you for your kind feedback regarding your recent stay at Pullman Auckland Hotel & Apartments. We are thrilled to hear that you enjoyed your experience We appreciate your feedback about the lighting in the room, specifically related to the glass cabinet and devices that light during the night. Your comments are valuable, and we will consider them as we continually strive to enhance our guests comfort. We look forward to welcoming you back during your next visit. Thank you once again for your thoughtful review. Best regards, Pullman Auckland Hotel & Apartments

Great view, Very close to the university, restaurant is pricey, but ok if it is raining.

Customer review rating 2.0/5

Sergiy S. Business - Confirmed reviews ALL

Rooms are nice, but the service is inconsistent and extremely intrusive to the level of aggressiveness. There was a huge bloke knocking at my door, clearly hearing that I am busy in a meeting and starting to aggressively - to the level I felt unsafe - interrogate me on if I used their oh so precious minibar. Damn, for $300 per night this should be as smooth as possible, automatic and invisible, without blokes at your door knocking at random times. There was a lady, clearly hearing that I am in a meeting, and three times trying to give me a new menu whatsoever which I didn't even need. Timing for the service is completely incosistent, one day they make rooms up in the morning, almost pushing you out, the other day you wait for them until 5pm to refill the water in the bottle... And then - the toilet has got broken with two guys unable to fix it completely in one hour. You've got the idea.

Dear Sergiy, Thank you for sharing your feedback regarding your recent stay at Pullman Auckland Hotel & Apartments. We sincerely apologise for the intrusive service you experienced during your stay. It is our aim to provide a seamless and comfortable experience for our guests, and we regret that our service fell short of your expectations. Our staff are trained to be attentive without being overbearing, and we will address your concerns with our team to ensure a more considerate approach in the future. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Best regards, Pullman Auckland Hotel & Apartments

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Other web-users rate our hotel

  • 948 reviews 9.2/10 Location
  • 2,348 reviews 6.8/10 Room
  • 2,451 reviews 8.5/10 Service
  • 52 reviews 5.1/10 WiFi
  • 739 reviews 6.6/10 Food
  • 675 reviews 8.3/10 Breakfast
  • 568 reviews 7.8/10 Cleanliness
  • 451 reviews 9.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.