Pullman Auckland Hotel & Apartments 5 stars

Customer review rating (ALL Rating) 4.4/5 3,984 reviews

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Corner Waterloo Quadrant, & Princes Street, POBOX 106013, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • In the heart of Auckland, walking distance from public transport

  • Luxe Spa as well as a Jacuzzi, steam room, and sauna

  • Fully equipped gym facility with large outdoor terrace

  • 16 dynamic meeting spaces

  • 321 rooms, suites, and apartments with city and harbour views

Our accommodation(s)

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Hotel location

Pullman Auckland Hotel & Apartments

Corner Waterloo Quadrant, & Princes Street, POBOX 106013
1010 AUCKLAND
New Zealand

GPS:-36.848281, 174.770271

Telephone
Fax +64 9 353 1002

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TAPESTRY GRILL

Combining some of New Zealand's best ingredients, Executive Chef, Johnny Roullier and his team offer a comprehensive menu that evolves with the seasons. From dry-aged beef to vegan dishes, Tapestry promises something for everyone.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,984 reviews

Customer review rating 2.5/5

Jannie Y. J. M. Business - Confirmed reviews ALL

I would like to commend your staff, especially the restaurant and housekeeping staff, for their friendliness. However, I must address some issues that negatively impacted my stay at Pullman: Two out of the three elevators were out of order for an extended period. The remaining operational elevator had a peculiar behavior of opening and closing for over 2 minutes, which made us apprehensive about using it. After calling the front desk, a staff member promptly directed us to use the service elevator. While one elevator was eventually repaired, the other remained out of order for several days. During our stay in the junior suite, we found the lighting in the bedroom to be adequate, but the lounge and work area became excessively dark after sunset. Surprisingly, there were no desk or floor lamps available in the room, despite there being sockets for lamps in the sitting room and living room areas. This lack of lighting made it incredibly challenging to work at night in our own room. When we requested floor lamps, the front desk said no lamp is available and the dime lighting is the style of the hotel. Feeling desperate, we borrowed a lamp from a friend. Subsequently, the housekeeping staff unexpectedly brought us two desk lamps, which slightly improved the brightness of the room. We are grateful for their assistance. The insufficient lighting in the room renders your hotel unsuitable for business stays, as adequate lighting is essential for working at night. Despite these concerns, I must acknowledge the kindness and friendliness of your staff.

Customer review rating 5.0/5

Megan D. Business - Confirmed reviews ALL

I loved the chocolate ‘Pullman’ train

Customer review rating 4.5/5

Elen S. Couples - Confirmed reviews ALL

We found our stay to be very welcoming, comfortable and enjoyable. The room was wonderful with a nice view of the wharf, generous size and well featured.

Customer review rating 4.0/5

David W. Solo - Confirmed reviews ALL

Coming from overseas and driving I found the hotel very difficult to locate. Staff were friendly and courteous.

Customer review rating 3.5/5

Deane C. Couples - Confirmed reviews ALL

We had a great stay at the Pullman Auckland with one exception that put a massive cloud on our stay. The room was great, the location was great and the front of house and restaurant staff were absolutely exceptional. Our black cloud came after we checked out and moved over to the Pullman Auckland Airport. On arrival and check in, we realised that we had left our iPad charger beside the bed. We immediately contacted the hotel and after a painful conversation, we asked if it had been picked up by housekeeping. We assumed that it would have as it is large, bright white and was located on the bedside table beside the bed. We were told that we would be called back and we were making plans to either come back into the city to pick it up or get it Ubered back out to us at the airport. We needed it before heading home early the next morning, hence the panic. After 2 hours of waiting, we called back and we were told that it hadn’t been located. We stated that this wasn’t possible as we knew that we didn’t have it and it must have been there. Once again we asked where it could be and we were told it wasn’t there. The person we were talking to said it could have been missed and we said that if it was, the housekeepers were doing a pretty poor job as you could hardly miss it, especially since it was right beside the bed they would have been changing. We asked if they could check the room again but we were told that they couldn’t as there were guests in the room. We were told that if it was there after they departed, we would be called but after 3 days of waiting and hearing nothing, it wasn’t there. We realise that this is our mistake and we can accept that but this experience says to us that either the housekeepers did a really poor job at preparing the room for the next guests or it was removed and not handed in. We don’t say that lightly but as far as we are concerned, these two scenarios are the only two options and neither of them are a good look for the hotel. Replacing the charger was a $90 exercise (which the Uber would have cost to get it back) but the hassle of not having to charger and replacing it cost far more. It has taught us a lesson in checking out of a room properly and this won’t discourage us from staying at the Pullman again but it did ruin a lovely stay at the hotel.

Other web-users rate our hotel

  • 932 reviews 9/10 Location
  • 2,065 reviews 7/10 Room
  • 2,288 reviews 8.7/10 Service
  • 45 reviews 4.2/10 WiFi
  • 819 reviews 6.6/10 Comfort
  • 680 reviews 8.1/10 Breakfast
  • 665 reviews 6.8/10 Food
  • 545 reviews 7.6/10 Cleanliness

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