Pullman Auckland Hotel & Apartments 5 stars

Customer review rating (ALL Rating) 4.4/5 4,016 reviews

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Corner Waterloo Quadrant, & Princes Street, POBOX 106013, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • In the heart of Auckland, walking distance from public transport

  • Luxe Spa as well as a Jacuzzi, steam room, and sauna

  • Fully equipped gym facility with large outdoor terrace

  • 16 dynamic meeting spaces

  • 321 rooms, suites, and apartments with city and harbour views

Our accommodation(s)

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Hotel location

Pullman Auckland Hotel & Apartments

Corner Waterloo Quadrant, & Princes Street, POBOX 106013
1010 AUCKLAND
New Zealand

GPS:-36.848281, 174.770271

Telephone
Fax +64 9 353 1002

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TAPESTRY GRILL

Combining some of New Zealand's best ingredients, Executive Chef, Johnny Roullier and his team offer a comprehensive menu that evolves with the seasons. From dry-aged beef to vegan dishes, Tapestry promises something for everyone.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,016 reviews

TripAdvisor Rating  4.2/5  3,410 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Heather B. Couples - Confirmed reviews ALL

Check in was smooth, friendly, efficient... the car was valet parked effortlessly. Our room upgrade didn't happen because the hotel was full to overflowing, but our room was perfectly adequate - comfortable bed, good food at the Bar and excellent breakfasts - yet again. This was a special treat for my husband's birthday, so a delightful outcome!

Kia Ora Heather B., Thank you for your kind feedback. We are delighted to hear that your check-in experience was smooth and that our team provided friendly service. While we regret that we were unable to accommodate your request for a room upgrade due to high occupancy, we are pleased that your room met your expectations. It is wonderful to know that you enjoyed the dining options and had a delightful celebration for your husband's birthday. We look forward to welcoming you back for another celebration or even better a staycation! Kind regards, Larina & The Pullman Auckland Family

Customer review rating 3.0/5

Christian R. Families - Confirmed reviews ALL

-Chef taking order for breakfast has bad attitude -Check in was lengthy with rooms not ready even at 5PM despite informing arrival time

Kia Ora Christian R., Thank you for sharing your feedback regarding your recent stay. I sincerely apologise for the inconveniences you experienced during your check-in and breakfast service- I have personally followed up with Executive Chef to talk to the breakfast team. We appreciate your comments, as they help us identify areas for improvement. We hope to welcome you back for a better experience in the future! Kind regards, Larina & The Pullman Auckland Family

Customer review rating 4.0/5

Jennifer C. Couples - Confirmed reviews ALL

Hotel is in close walking distance (lots of hills though) to the CBD, waterfront and the Sky Tower. Rooms were a good size and serviced daily

Kia Ora Jennifer C., Thank you for your kind remarks regarding our location and room service. We are pleased to hear that you enjoyed your stay and found our accommodations comfortable. Your feedback is valuable to us and we look forward to welcoming you back in the future. Kind regards, Larina & The Pullman Auckland Family

Mixology class with Luci

TripAdvisor rating 5.0/5

AnonymousAuckland TripAdvisor review

On 2 January we attended a Mixology class from 7-9 pm, our daughter had given it to us as a Christmas gift. The class itself was fantastic! (Getting information about it beforehand was tricky, we only had printed out copies of the vouchers which we were worried might not work, and getting help from the Pullman about this was almost impossible, they did not answer their Auckland phone number which we had obtained via the 0800 number which was based in Mumbai! Mumbai told us it was at 6 pm but our voucher said 7 pm, in the end we got there by bus/walk at 6.40 pm and were early, it was indeed at 7 pm and we didn't need the voucher. But the instructions on where the room it was to be held in were also poor from both the front desk and the front of the restaurant area, difficult to follow. Finally pulled open double doors and found it.) 11 people attended. Luci was just wonderful for this, sparkling personality, so much fun. They provided very nice nibbles- nuts, crackers, prosciutto, salami, olives. Plenty of food as we had not had time for any dinner beforehand. We learned to make 3 drinks, all "sours" at this class. She varies what kind of theme she chooses. 3 people at a time, as 3 shakers, so occasionally couples had to split up but that was fine, we could learn different ones as I could not handle drinking 3 full cocktails plus one free glass of bubbly at the start. I was glad we were not driving! One bubbly and 2 cocktails was already at least 4 standard drinks. Varying tastes in the 3 drinks and excellent tips on shaking, extra touches etc. Altogether a really fun time. All 11 people got on well.

Customer review rating 5.0/5

Tim R. Families - Confirmed reviews ALL

Really really appreciate the upgrade on arrival during a family holiday to Auckland. We were upgraded to the Penthouse which was just fabulous - it’s the exact time you want an upgrade. Great service from the team from the house keeping to the check in staff. Very much appreciate the full charge on our hybrid car saving $ on our trip and the environment.

Kia Ora Tim R., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your upgrade to the Penthouse and appreciated the service provided by our team. We deeply value your loyalty to Accor, and we intended to make it extra special for you and your family. It is also wonderful to know that you found value in our charging facilities for hybrid vehicles, aligning with our commitment to sustainability. We hope to welcome you back for another memorable stay in the future! Kind regards, Larina & The Pullman Auckland Family

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Other web-users rate our hotel

  • 942 reviews 9/10 Location
  • 2,110 reviews 7/10 Room
  • 2,307 reviews 8.7/10 Service
  • 46 reviews 5/10 WiFi
  • 698 reviews 8.3/10 Breakfast
  • 547 reviews 7.6/10 Cleanliness
  • 446 reviews 9.2/10 Pool
  • 381 reviews 8.9/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.