Customer review rating 4.4/5 18,040 reviews
ALLSAFE approved hotel
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One of Auckland's largest 5-star residential & conferencing hotels with 16 event venues
322 hotel rooms suites and self-contained apartments with spectacular city and harbour view
Luxury Health Club and award-winning Spa
Tapestry Dining & Omni Bar - Temporarily Closed
Centrally situated within easy reach of Auckland's tourist attractions
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 11h00
Corner Waterloo Quadrant
& Princes Street
Contact email :
Check-in from 15h00
Check out up to 11h00
SKYBUS : SKYBUS - Airport 10 Customs Street East
AUCKLAND INTERNATIONAL At 23km / 14.29 miles - Shuttle paying
AUCKLAND INTL At 21km / 13.05 miles
AUCKLAND FERRY At 0.85km / 0.53 miles
STATE HWY NORTH At 0.6km / 0.37 miles
STATE HWY SOUTH At 0.6km / 0.37 miles
BRITOMART TANSPORT At 0.8km / 0.5 miles
GPS :-36.848281, 174.770271
* Subject to availability
Number of meeting rooms: 16
Maximum size: 827 m²
Maximum capacity: 1,000 people
Maximum banquet capacity: 650 people
100% genuine reviews from our guestsFind out more
Tina D 31/07/2020 TripAdvisor review
My wife and I have been members of Accor for 11 year now and traveled extensively to different parts of the world staying at Accor Hotels. We decided to have a trip to Auckland this year, as obviously we are unable to travel overseas. Sadly - the Pullman Hotel did not live up to expectations. We knew that it was hosting Covid 19 quarantine people and we were to be in a different wing. That seemed acceptable at the time of booking. However on arrival we had a devil of a job to find the door which was down the street and up and alley. It turned out that we were in the older part of the hotel which is dated and no way 5*. Although the room was clean, the bed was old, the curtains have certainly seen better days and we were told that we were not allowed to use the restaurant for breakfast (which was included in our price) so had to have it delivered to our room. There was no table in the room (just a desk) and only one chair - not really ideal. We were also informed that the bar was a no go area so the welcome drinks would be delivered to our room! Not ideal when we were supposed to be meeting friends. Apparently the robes were not available to us as they are high handling items.... I still can't work that out.... do they not wash them after each stay? All the cups and glasses were wrapped in glad wrap - was this to show that they had been washed? There was a heated towel rail in the bathroom with a note saying please reuse your towels but the towel rail didn't work so the towels were damp all the time. All in all we didn't feel like guests enjoying New Zealand's 'back yard' at all - we felt like we were being treated as potential Covid importers (on saying that - I understand the returning New Zealanders are in the better quality part of the hotel). Come on Pullman - you can do better - this was our worst stay in 11 years.
Professionalism - even during disruption
Andrew S Business - 20/07/2020 TripAdvisor review
The team at Pullman Auckland continue their high standard of service delivery - even in the face of a major disruption. My wife and I stayed for 8 days recently and were delighted with the experience facilitated by Justine and her team, even while the current pandemic impacts the normal operation of the hotel. With the restaurant closed over this time the room service staff were brilliant - thanks to Karishma, Chirayu and those others who looked after us so well!
Fabulous stay + superb service + wonderful room + great location
Maps40681036623 15/07/2020 TripAdvisor review
We had a perfect weekend at the Pullman. Five-star service from the moment we arrived until we left – just wonderful. The room was clean, warm, quiet and modern. The shower was a spa like experience. The balcony and the view took me into a thousand metre stare. Perfect location.
Excellent service, fantastic breakfast
Gillian T. Couples - 02/04/2020 Confirmed reviews ALL
From the moment we arrived, very late at night, we were treated with professional and courteous service. The doorman was cheerful, the reception staff always able to answer a question.
Another fantastic stay
Anonymous Business - 25/03/2020 Confirmed reviews ALL
Staff are extremely helpful, the hotel is always a calm oasis. The functions team are dedicated professionals who help our conferences run smoothly.
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