Mercure Auckland Queen Street 4 stars

Customer review rating (ALL Rating) 4.4/5 212 reviews

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500 Queen Street, 1010 AUCKLAND, New Zealand

Description

Our accommodation(s)

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Hotel location

Mercure Auckland Queen Street

500 Queen Street
1010 AUCKLAND
New Zealand

GPS:-36.8567927, 174.7619403

Telephone
Fax +64 9 281 6364

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Lone Star Queen Street

Lone Star Queen Street, come and enjoy all of your Lone Star Favorites in a new venue. Located inside the Mercure Auckland Queen Street Hotel. **Please note this is a standalone restaurant and does not accept Accor Plus Discount.

Our guest reviews

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ALL Rating  4.4/5  212 reviews

TripAdvisor Rating  3.6/5  68 reviews

Customer review rating 0.5/5

Graham S. Business - Confirmed reviews ALL

I returned to my room in the early evening to find I was locked out due to the room door malfunctioning. The staff on said they would get it resolved but when I returned later that night it was still locked. All my clothes and computer & work equipment were locked inside - it was my first day on a new job. I was provided another room and I asked that I be advised overnight via text what was happening. No communication overnight. I went to reception at 6.30am to be told they were trying the software people who have a 24/7 arrangement but they were not responding. I left my phone number again and cam back at 7.00am to someone new on reception. They were on the phone to the software company but still no success. I had to go to work at 7.30 in yesterdays clothes (my suit etc still in the room). I left my number again for the new person. Later that morning I was left a message to say that the room was unlocked and my belongings had been packed up and at reception. I came back during our lunch break to collect my things. I didnt sleep very well and was not in great shape the next day to make a good first impression. My presentation couldnt go ahead as I had no equipment. The room charge was refunded but overall the experience was a disaster. Clearly this should not have happened if the right training and systems were in place.

Customer review rating 4.5/5

Barry C. Couples - Confirmed reviews ALL

Good service from staff at reception and restaurant.100mts from concert venue

Customer review rating 4.5/5

Smith T. Solo - Confirmed reviews ALL

Excellent location, staff are welcoming and helpful and rooms are really lovely!

Customer review rating 5.0/5

Egemen Y. Solo - Confirmed reviews ALL

I enjoyed my stay here a lot, it was great experience.

Room for improvement on the service and behavior of the reception staff.

TripAdvisor rating 3.0/5

PeterS13443 TripAdvisor review

Stayed here for three days over a weekend. After a long day's travel on the Friday arrived to a very poor reception. The young man at reception loaded the EFPOS machine with $100.00 for me to pay, to cover "Incidentals" When I refused to pay, he then looked at the computer, and quickly retracted, the bond, stating that he had a long day. I found the room to be very good. Not a lot of room between the bed and the wall. The rain shower configuration was great. The shower was exceptional. Unfortunately the room was not serviced on the Saturday. I had to go to reception for my milk, and coffee. On checking out the man behind reception, asked for $120.00 for meal expenses.I don't have any sense of humor, at my age, for this sort of nonsense. Again, I said NO and he retracted the request. Maybe the receptionist thinks their funny. I was pleased with this location, and will consider staying again, should I want accommodation in the area. Breakfast at the Lone Star was very good. Right next door, and a typical Hotel Breakfast menu.

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Other web-users rate our hotel

  • 763 reviews 7.5/10 Location
  • 986 reviews 7.9/10 Room
  • 766 reviews 8.7/10 Service
  • 15 reviews 8.1/10 WiFi
  • 525 reviews 7/10 Comfort
  • 381 reviews 8.2/10 Cleanliness
  • 296 reviews 6.7/10 Breakfast
  • 200 reviews 8.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.