Mercure Auckland Queen Street 4 stars

Customer review rating (ALL Rating) 4.3/5 640 reviews

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Mercure Auckland Queen Street - Image 1
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Mercure Auckland Queen Street - Image 3
Mercure Auckland Queen Street - Image 4
500 Queen Street, 1010 AUCKLAND, New Zealand

Description

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room 2 Queen beds

Photo out of - Standard room 2 Queen beds

The modern 20sqm Superior Room features 2 Queen beds, air conditioning, WiFi, flat screen TV, in room safe, tea and coffee making facilities, work desk.

  • Views:

    City View

Max. number of persons
4
Area
From 20 m² / 215 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 20 m² / 215 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: City View
See availabilities

The modern 20sqm Superior Room features a King bed, air conditioning, WiFi, flat screen TV, in room safe, tea and coffee making facilities and work desk.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The contemporary 20sqm Deluxe Room features King bed, WiFi, flat screen TV, in room safe, tea and coffee making facilities, bathroom with rainshower, work desk and city views.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Auckland Queen Street

500 Queen Street
1010 AUCKLAND
New Zealand

GPS:-36.8567927, 174.7619403

Telephone
Fax +64 9 281 6364

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park
  • 96 rooms
  • 4 rooms for people with reduced mobility
  • 8 connecting rooms
  • 96 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed WiFi

Air conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Limousine

  • Limousine Additional charge

Catering

One Restaurant

Breakfast

  • Buffet

Business

One Meeting room

  • On site
  • Indoor parking
  • Private
  • 15 parking spaces
  • Max Limited Height: 1.79 m / 5.9 ft

  • Parking pricing: 17.56 € 35 NZD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Accessible parking

Off-site Hotel Parking

Additional charge

Turner Street, 1010 Auckland

Parking information

  • Near the property
  • Indoor parking
  • Private
  • 8 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.85 m / 6.07 ft

  • Parking pricing: 12.54 € 25 NZD Per day

Vehicles

  • Motorcycle places

Security

  • Well-lit parking

Lone Star Queen Street

Photo out of - Lone Star Queen Street

Lone Star Queen Street, come and enjoy all of your Lone Star Favorites in a new venue. Located inside the Mercure Auckland Queen Street Hotel. ALL Accor+ Explorer members enjoy 15% off food and beverage

Cooking style
Bar & Grill
Capacity
50
Accessibility
Accessible service
500 Queen Street, 1010 Auckland, New Zealand
Telephone +64 9 281 6363
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Credit card
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu

Lone Star Queen Street, come and enjoy all of your Lone Star Favorites in a new venue. Located inside the Mercure Auckland Queen Street Hotel. ALL Accor+ Explorer members enjoy 15% off food and beverage

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  640 reviews

Customer review rating 3.5/5

Richard B. Solo - Confirmed reviews ALL

Customer review rating 2.5/5

Hayden H. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Bev R. M. Couples - Confirmed reviews ALL

Customer review rating 1.5/5

Jones T. R. Business - Confirmed reviews ALL

Customer review rating 1.0/5

Derek H. Business - Confirmed reviews ALL

Customer review rating 2.5/5

Hayden H. Business - Confirmed reviews ALL

Checking was awkward due to insufficient staffing. No one answered the phone from the room because the phone didn’t work. Toothbrush / amenity kit not available. Wouldn’t recommend for business travelers.

Customer review rating 4.0/5

Bev R. M. Couples - Confirmed reviews ALL

Didn’t like that restaurant was only Lone Star

Customer review rating 1.5/5

Jones T. R. Business - Confirmed reviews ALL

The stay overall was good, the front desk team very helpful and accommodating, but unfortunately, I had a pair of earrings disappear from my room

Customer review rating 1.0/5

Derek H. Business - Confirmed reviews ALL

reception was a nightmare Parking was a nightmare room was not what was ordered checkout was also bad

Customer review rating 5.0/5

Jefferson A. Families - Confirmed reviews ALL

My family and I enjoyed our stay in the hotel. Our room was upgraded into 2 king size bed without any charge. Hotel is clean especially the room and receptionists were accommodated.

Customer review rating 2.5/5

Malcolm S. Couples - Confirmed reviews ALL

Understaffed and underwhelming.

Customer review rating 5.0/5

Justin W. Business - Confirmed reviews ALL

Nicely appointed rooms, quiet location but very central, helpful staff

Customer review rating 1.5/5

Jeremy R. Business - Confirmed reviews ALL

The main door wouldn't open when I arrived. I tried calling the number and it went to voice mail. I finally got the door open by giving it a bit of a push and then the automatic opener took over. Once I was finally in, there was no one at the counter. There was a note to call 0 on the phone, so I did that, and a phone on the desk rang, but no one came out. Someone came out of the office later and said they were 'cleaning staff' and then walked away. Finally, after waiting 15 minutes, someone came out to check me in. He was very apologetic and helpful. It turns out however, that the 'cleaner' that walked past earlier was actually one of the managers and could have helped me, but chose to ignore me. When I got to my room, the room next door was blasting their TV and I could hear everything through the ajoining room door. I asked to be moved to a new room (the first time I have ever requested this) and I was able to be moved, which was good.

Customer review rating 4.0/5

Martins J. M. Business - Confirmed reviews ALL

Check in was incredibly slow, the service was great, the rooms were good, everything was clean. The car park was absolutely atrocious, the whole process of how to get in and out needs to be automated. And there needs to be a warning for people with larger cars that the car park is made Purely for smaller cars!

Customer review rating 5.0/5

Wendy A. Couples - Confirmed reviews ALL

Perfect for our couple of days in Auckland before we joined our cruise ship

Customer review rating 4.5/5

Estela M. B. Couples - Confirmed reviews ALL

I had amazing stay with you guys. Very accommodating and pleasant

Customer review rating 5.0/5

Lynn H. Families - Confirmed reviews ALL

Well located, comfortable stay, friendly and helpful staff.

Customer review rating 5.0/5

Steven K. Solo - Confirmed reviews ALL

Lovely and comfortable hotel stay.

Customer review rating 3.5/5

Rachel C. Friends - Confirmed reviews ALL

It would be good if you mentioned on the website that you are required to pre-book the on site parking if you are bringing a car. It only mentions that the spaces are limited, so first in best dressed, but not that you need to book which was a little frustrating upon our arrival.

Customer review rating 2.0/5

Simon F. Friends - Confirmed reviews ALL

Whilst the room was set up as requested thank you. The tv remote didn’t work. There was excessive noise from other rooms.

Customer review rating 1.5/5

Angus C. Families - Confirmed reviews ALL

We checked in late at night after arriving from overseas. For the whole stay our access cards didn’t work properly and every time we made it to level 6 we were then locked out of our room-including at 1am. Could hear people all through the night, including plumbing-so had terrible sleeps. Had stayed before so v disappointed in our stay this time around,

Customer review rating 4.5/5

David M. Families - Confirmed reviews ALL

rOVerall Good but service in Breakfast Restaurant average. Only 1 Staff member on and very inexperienced

Customer review rating 1.5/5

Suzanne L. Couples - Confirmed reviews ALL

When we arrived for our pre booked stay overnight, we firstly could not get into the hotel, as the doors are locked and the foyer/reception area had no one there. Finally, a guest arrived and the doors opened. Then, we walked in and noone was there, but a phone with a number to call, which we did, but it didn't reach anyone, it wasn't calling anyone. Again, we wait at least 20 mins, a guest walks out of the hotel and we asked them to go and get someone so we could check in, which they kindly did. We dealt with a very apologetic Peter, he was very good and went to trouble to make things right for us. Our room was very small, I would liken it to an Ibis, not a Mecure. The breakfast was very good, with an attentive host, there was a good variety of quality food. To be honest, I would never stay there again and where the new GM is cuttting costs, is a mistake, overall very un impressive!!

Customer review rating 5.0/5

Melissa L. Solo - Confirmed reviews ALL

Very comfortable stay. My flight was arriving super early so I paid for an early check in. Staff at reception were very accommodating and got me in even earlier than expected. Superior service!

Other web-users rate our hotel

  • 834 reviews 7.7/10 Location
  • 1,101 reviews 7.7/10 Room
  • 865 reviews 8.3/10 Service
  • 15 reviews 6.8/10 WiFi
  • 440 reviews 7.9/10 Cleanliness
  • 283 reviews 6.8/10 Breakfast
  • 236 reviews 5.3/10 Amenities
  • 187 reviews 8.5/10 Vibe

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