Mercure Auckland Queen Street 4 stars

Customer review rating (ALL Rating) 4.5/5 78 reviews

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500 Queen Street, 1010 AUCKLAND, New Zealand

Description

Our accommodation(s)

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Hotel location

Mercure Auckland Queen Street

500 Queen Street
1010 AUCKLAND
New Zealand

GPS:-36.8567927, 174.7619403

Telephone
Fax +64 9 281 6364

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Lone Star Queen Street

Lone Star Queen Street, come and enjoy all of your Lone Star Favorites in a new venue. Located inside the Mercure Auckland Queen Street Hotel. **Please note this is a standalone restaurant and does not accept Accor Plus Discount.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  78 reviews

TripAdvisor Rating  3.6/5  63 reviews

Dismayed

TripAdvisor rating 2.0/5

Karen1926 Families - TripAdvisor review

Parking was not available when we arrived onsite. There was no mention of advanced booking for parking needed. Accor member benefits not accepted at restaurant as restaurant is not affiliated to the hotel. There is no information about this when booking. There is no service water in the room. You have to go to the lobby to access a drinking water dispenser. Staff were polite and very apologetic though.

Great stay

Customer review rating 4.5/5

Annie M. Solo - Confirmed reviews ALL

Easy check in/out. Friendly staff. Breakfast good, and lovely rooms. Bit of an uphill climb from centre, but worth it.

Kia Ora, Thank you for sharing your feedback. We are pleased to hear that you enjoyed your stay. We are constantly seeking opportunities for improvement and appreciate your input. Your comments will be carefully reviewed, and we are committed to ensuring an even better experience in the future. Kind Regards, Leroy Wee Front Office Manager

Was good stay

Customer review rating 3.0/5

Amal P. Solo - Confirmed reviews ALL

Like I travel very frequently to Auckland and it's the first time stay in Mercure am also part of accor group but without any notification have to put deposit to stay I've stayed other accor properties in newzealand there is no deposit request at all any properties. And the refunded amount that I deposited was not exactly the same amount I get back maybe something regarding bank so over all good stay nice room apart from the deposit hustle everything is good

An ok stay

Customer review rating 3.0/5

Chelsea Couples - Confirmed reviews ALL

An ok stay. The door to the interconnecting room was not locked, we had to contact reception to lock this. We were also missing items- i.e there was only one glass and one mug. When we requested more we were advised there was no additional mugs that could be provided. The staff were very helpful but this room was not worth what we paid. Bathroom was not clean and the shower curtains need replacing.

Lovely Stay

Customer review rating 4.5/5

Amy Couples - Confirmed reviews ALL

Nice room, comfy bed, beautiful bathroom, good breakfast, helpful staff.

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Other web-users rate our hotel

  • 802 reviews 7.5/10 Location
  • 1,065 reviews 7.8/10 Room
  • 822 reviews 8.5/10 Service
  • 19 reviews 8.4/10 WiFi
  • 577 reviews 7/10 Comfort
  • 416 reviews 7.8/10 Cleanliness
  • 352 reviews 6.7/10 Breakfast
  • 224 reviews 8.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.