Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,752 reviews

Best price
guarantee
Novotel Auckland Ellerslie - Image 1
Novotel Auckland Ellerslie - Image 2
Novotel Auckland Ellerslie - Image 3
Novotel Auckland Ellerslie - Image 4
72-112 Green Lane East, Ellerslie, 1051 AUCKLAND, New Zealand

Description

Hotel extras

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Telephone
Fax +64 9 529 9092

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,752 reviews

Customer review rating 2.5/5

Jason S. Business - Confirmed reviews ALL

I thought the building was starting to look pretty dated and the service in the Bar and Restaurant was fairly average. Probably wouldn't stay there again.

Dear Jason, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We appreciate your comments regarding the condition of the building and the service in our bar and restaurant, as these insights help us identify areas where we can improve. We understand how important both a welcoming environment and attentive service are to our guests, and we're disappointed that we fell short during your stay. Your feedback has been shared with the relevant teams for review. Thank you again for your honest comments. We wish you all the best in your future travels. Sincerely, Varna Musalini Front Office Manager

Customer review rating 4.0/5

Roger T. Business - Confirmed reviews ALL

Friendly, helpful staff made the experience great after a long flight. Noise from outside the building disturbed my sleep, so I down rated because of that. The morning coffee was excellent in the restaurant.

Dear Roger, Thank you for your positive feedback regarding our friendly and helpful staff. We are pleased to hear that they contributed positively to your experience. We appreciate your comments about the noise disturbance and will take them into consideration as we strive to enhance our guests' comfort. Varna Musalini Front Office Manager

Customer review rating 1.5/5

Declan S. Solo - Confirmed reviews ALL

Found it confusing to get in with the combined Ibis entrance. Novotel branding and entrance wasn’t obvious to me. Also, being notified at check in of the additional cost for parking was disappointing - wasn’t obvious during booking that I would need to pay $23 for the night - may have been in the small print but didn’t read it.

Dear Declan, Thank you for sharing your feedback. We're sorry to hear that you found the arrival experience confusing. As we share an entrance with ibis, we understand that the Novotel branding may not have been as clear or visible as expected, and we appreciate you bringing this to our attention. We also understand your disappointment regarding the parking charge. While parking fees are outlined during the booking process, we recognise that this information can sometimes be overlooked, and we appreciate your feedback on how we can make these costs more visible and transparent for our guests before arrival. Thank you again for your comments. Feedback such as yours helps us identify opportunities to improve the Sincerely, Varna Musalini Front Office Manager

Customer review rating 3.0/5

R. R. R. Business - Confirmed reviews ALL

Check in good, friendly staff Room, just OK, tidy but dated now. Bed upgrade would be good as there was a hollow in it. Restaurant meal wait time was extensive for single meal. Salad arrived 25 minutes before the main. The main course of lamb rum and croquette was cold, so I sent it back to kitchen. Front of house staff were polite and attentive, but meal wait time and cold food was a let-down. Sorry to say, the breakfast was not much better. Overall, the property is in a convenient location for me, the hotel is becoming dated. Staff interactions were pleasant. A few tweaks and attention to the catering and overall feeling would be better.

Dear R., Thank you for taking the time to share your detailed feedback. We're pleased to hear that you experienced a friendly welcome from our team and found our location convenient for your stay. It's always encouraging to know that our staff made a positive impression. At the same time, we're sorry that several aspects of your experience fell short of expectations. We appreciate your comments regarding the condition of the room and bed comfort, and we will share this feedback with our management team as we continue to review opportunities for improvements to our guest rooms. We are particularly disappointed to learn about your dining experience. The lengthy wait times, the timing of your meal service, and receiving a cold main course are not the standards we strive to deliver. While we're pleased that our restaurant team remained attentive and professional, we understand how these issues would have impacted your overall enjoyment of the meal. We also regret that breakfast did not provide a better experience. Thank you again for your honest and constructive feedback. We value your comments and will be sharing them with our accommodation and food and beverage teams as we work to improve the overall guest experience. We hope to have the opportunity to welcome you back and provide a much-improved stay in the future. Sincerely, Varna Musalini Front Office Manager

Customer review rating 4.5/5

Kathryn H. Families - Confirmed reviews ALL

Staff were very helpful with wheelchairs and we were able to check in early

Dear Kathryn H., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that our location was convenient for your daughter's operation and that our staff provided you with the necessary assistance. Your satisfaction is important to us. Best regards, Varna Musalini Front Office Manager

Other web-users rate our hotel

  • 521 reviews 7.2/10 Location
  • 814 reviews 7.4/10 Room
  • 993 reviews 8.7/10 Service
  • 18 reviews 3.7/10 WiFi
  • 418 reviews 5.5/10 Food
  • 285 reviews 7.6/10 Cleanliness
  • 249 reviews 7.3/10 Breakfast
  • 161 reviews 5.9/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Auckland Hotels