Did not like 555 on the phone (seedy) or having to give up my personal data to get free wifi. Cheapened the experience.

Had two nights here over the weekend for personal reasons. Stayed here a few times now, great for parking and location if you need somewhere on the outskirts of the city. Clean and tidy for the Novotel.

My room was booked as I had business appointments for the 18th and 19th March. On Sunday 15th of March @ 2:30am my heart decided to go on strike and my wife Annette got me to A&E at our local hospital. The Surgeon told her I would probably no longer be here if she hadn't got me there immediately. By Tuesday 17th March I was choppered to Waikato Hospital for a Pacemaker implant. My Son Matt flew up from Christchurch to be with his Mom Annette. Matt was able to contact our manufacturers, change our appointments and then contacted Novotel Ellerslie to see if you could move my bookings. Everyone was so Very Helpful and Kind. The Novotel Managers and Staff Kindly Sorted everything out for Mat and Annette and they were able to take care of our appointments. Thank you to all of you at Novotel-Ibis Ellerslie! When they picked me up form the Waikato Hospital later that week they couldn't praise enough how all of the managers and staff were so very kind and looked after them so wonderfully! As we stay with you often on business many of the staff know who Annette and I are and sent their regards and get well wishes with them to me. Thank you So Very Much to All at Novotel/Ibis Ellerslie! I'm back home now in Taranaki and taking orders from Annette son Matt and it seems everyone South of the Equator. :) Again, Thank you! Looking Forward to getting well and our next booking with you! Best Wishes Always! Mike, Annette & Matthew T.

Well this stay encompassed the announcement regarding isolation (level 3 / 4) from COVID-19. The staff were up-beat as usual and well informed in these very difficult times.

Good stay but in the surreal background of Covid 19

Excellent service, from check in to check out. Very helpful, particularly as I had to check out a day early due to the virus alert. Well handled, in trying times.

Spent 2 nights and enjoyed the more spacious rooms at the Novatel. Reception staff were really good and helped make our stay more enjoyable.

The staff were really friendly, both reception and in the bar during a very unsettling time with things closing all around us.

Very disappointed that wifi was charged in this day and age and with cost of room should have been included

Check in was slow even though I had checked in online, I thought I would just be given the key but had all my details asked again But room was great

Booked and pd for 3 adults. Only had towels, toiletries and condiments for 2 guests. Beds and pillows were comfortable. At restaurant, our order was not correct and steak was over cooked - this was rectified. On second night, restaurant was closed and we thought we could only order from bar menu. Food was really tasty and good quality. Felt hotel was over priced, considering there were a few 'issues'. Great staff and great location.

The hotel staff were great, our room upgrade was fantastic, and the meals absolutely awesome

Enjoyed our stay at this hotel, friendly helpful staff, rooms nicely furnished and of a good size, bed was comfortable and restaurant food was lovely and staff very accommodating as we had limited time. Also close to train station. Enjoyed our stay and would return.

Great hotel that offers everything you need. About 10 minutes from downtown by car or cab and about 5 minutes by car (or 15 minute walk) to One Tree Hill, Auckland's beautiful park. The staff members are always friendly and accommodating. There is an outdoor area to have a quiet drink. The rooms have plenty of space and are comfortable.

Awesome site easy to get in and out to motorway. Handy to rail station and enables you to travel easy to city. No parking hassles. Recommend to all whether it be a weekend or holiday stop so you can visit many sites in auckland like the city, misson bay etc..