Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,779 reviews

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72-112 Green Lane East, Ellerslie, 1051 AUCKLAND, New Zealand

Description

Hotel extras

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

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Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Telephone
Fax +64 9 529 9092

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,779 reviews

TripAdvisor Rating  4.0/5  1,196 reviews

Customer review rating 4.5/5

Joanne O. Business - Confirmed reviews ALL

Stay was excellent as alway, all staff went out of there way to may the stay enjoyable. The only issue I have is that the majority of my stays since achieving gold status (now platinum) never have a welcome amenity.

Customer review rating 3.0/5

Abrie V. G. A. Business - Confirmed reviews ALL

Parking is an issue and does need to be address. Considering any person not only platinum members to be able to book parking for their stay.

Dear Abrie, Thank you for your feedback regarding the parking situation. We understand your concerns and appreciate your suggestion about parking access for all guests. Your comments will be taken into consideration as we continuously strive to improve our services. Varna Musalini Front Office Manager

Customer review rating 0.5/5

Rikki T. Business - Confirmed reviews ALL

Wrong room , people in room no parking open to public, dirty bed linen photo available. Breakfast waste of time no orange , pineapple juice two types of water only , no bread dirty grill black gritt on fried egg and omelette. Missing cutlery ran out of bowls and cups

Dear Rikki, Thank you for taking the time to share your feedback. We sincerely apologise for the issues you experienced during your stay, as this is not the standard of service we aim to provide. We are very concerned to hear about the room allocation error and the presence of other people in the room, as well as the lack of parking control. These matters have been escalated to management to ensure stricter procedures are followed. We also regret the condition of the bed linen and appreciate you bringing this to our attention. Housekeeping procedures are being reviewed to prevent this from happening again. Regarding breakfast, we apologise for the limited selection, cleanliness concerns, and missing items. This feedback has been shared with our kitchen and service teams, and corrective actions are being taken to improve hygiene, stock management, and overall quality. We truly value your feedback, as it helps us identify areas where we must improve. Please accept our apologies for the inconvenience caused, and we hope you will consider giving us another opportunity to provide a much better experience in the future. Kind regards, Varna Musalini Front Office Manager

Customer review rating 3.5/5

Nicki S. N. Business - Confirmed reviews ALL

I stay a few times during the year, check in with Julie was easy, she also gave me some good transport hints. Ate in the restaurant and had a drink at the bar, both pleasant however had a couple of minor issues

Dear Nicki, Thank you for your continued loyalty and for taking the time to share your feedback. We’re delighted to hear that you stay with us several times a year and that Julie made your check-in smooth while providing helpful transport advice — we’ll be sure to pass on your kind comments to her. We’re also pleased you enjoyed both the restaurant and the bar. We appreciate you mentioning the minor issues and would welcome the opportunity to learn more, as guest feedback helps us improve and maintain high standards. We look forward to welcoming you back again soon and hope your next stay is even bet Sincerely, Varna Musalini Front Office Manager

Customer review rating 5.0/5

Stuart R. K. Couples - Confirmed reviews ALL

Only a one night stay this time but back for 2 nights in a couple of weeks. Economical, friendly, good location close to the motorway, ideal for our purposes.

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Other web-users rate our hotel

  • 513 reviews 7.4/10 Location
  • 833 reviews 7.4/10 Room
  • 989 reviews 8.8/10 Service
  • 20 reviews 4.1/10 WiFi
  • 425 reviews 5.8/10 Food
  • 277 reviews 8.1/10 Cleanliness
  • 231 reviews 7.1/10 Breakfast
  • 164 reviews 5.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.