Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,807 reviews

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Description

Hotel extras

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

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Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,807 reviews

Customer review rating 4.5/5

Dave C. Business - Confirmed reviews ALL

Friendly staff good food & beverage overall good service

Customer review rating 2.0/5

Catania J. Business - Confirmed reviews ALL

Buffet breakfast service was terrible, tables not set, no salt & peppers, chefs not easily accessible for requests and the breakfast is ridiculously priced. The hotel room was ok apart from the fact that I can’t stand showers in a bathtub, need to move with the times.

Customer review rating 1.5/5

Tyler D. Business - Confirmed reviews ALL

I knew I was in trouble the moment I walked through the door. The entire ground floor smelled like a combination of low tide, old fish, and fryer oil that should have been changed weeks ago. Unfortunately, breakfast the next morning confirmed the source. Anything fried tasted distinctly of burnt fish, suggesting the same tired oil was being reused far beyond its useful life. Breakfast was particularly disappointing given the price. Much of it appeared to be packaged products, and what was cooked suffered from the aforementioned fryer-oil issue. Even more concerning was the amount of uncovered food sitting out. Large bowls of cereal and other items were clearly being displayed in quantities far exceeding a single morning’s service, raising questions about how many days they had been making repeat appearances. The room itself looked acceptable at first glance, but the details told a different story. Mould was visible in grout lines and around silicone seals in the shower. Frequently touched surfaces such as light switches and door edges where people touch them instead of the handles, had noticeable dirt build-up. The glassware at the tea station was either inadequately cleaned or had been washed in the bathroom sink and dried with a towel, as several glasses were covered in lint and fuzzy fibres. The others were just dirty. The bed was comfortable enough, but the pillows were lumpy and overdue for replacement. The aircon unit was slow to cool and made a terrible rattling sound. The only bright spot during my stay was the front desk staff, who were friendly and made check-in quick and easy. Unfortunately, good customer service could not make up for the poor cleanliness standards, unpleasant smells, and disappointing food. I would not stay here again and cannot recommend it to others. It’s time for an overhaul and big refresh.

Customer review rating 5.0/5

Joan M. Friends - Confirmed reviews ALL

The rooms were very clean

Customer review rating 3.0/5

Matthew K. Business - Confirmed reviews ALL

Room noisy air conditioning, starting to get tired

Other web-users rate our hotel

  • 531 reviews 7.3/10 Location
  • 837 reviews 7.4/10 Room
  • 1,021 reviews 8.7/10 Service
  • 17 reviews 4.1/10 WiFi
  • 427 reviews 5.6/10 Food
  • 295 reviews 7.7/10 Cleanliness
  • 255 reviews 7.7/10 Breakfast
  • 161 reviews 6.3/10 Value

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