Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,995 reviews

Best price
guarantee
Novotel Auckland Ellerslie - Image 1
Novotel Auckland Ellerslie - Image 2
Novotel Auckland Ellerslie - Image 3
Novotel Auckland Ellerslie - Image 4
72-112 Green Lane East, Ellerslie, 1051 AUCKLAND, New Zealand

Description

Hotel extras

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Telephone
Fax +64 9 529 9092

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,995 reviews

TripAdvisor Rating  4.0/5  1,186 reviews

Long weekend spoilt.

TripAdvisor rating 2.0/5

ENWORBD Couples - TripAdvisor review

Hotel was clean, reception staff were not friendly, very abrupt on talking to us. Reastaurant and bar service was very slow. At breakfast there was very little food, most had been eaten by the Rugby League team staying there. Not a pleasant stay.

Disaapointed

Customer review rating 1.0/5

Grant W. Business - Confirmed reviews ALL

Checked in - went to room and room wasn’t cleared - dirty bed and bathroom

Dear Grant, Thank you for bringing this matter to our attention. We sincerely apologize for the condition of your room upon arrival. This is certainly not the experience we strive to provide. Please know that we take your feedback seriously, and we are looking into the issue to ensure this does not happen again. We would love to make things right for you.We would love to offer you 1000 courtesy points towards your members as a sincere apology for this error. Again, we apologize for the inconvenience, and we appreciate your understanding. Kind regards, Varna Musalini Front Office Manager

Great location

Customer review rating 4.5/5

Julie Families - Confirmed reviews ALL

Having someone in Ascot Hospital makes Novotel Ellerslie an excellent place to stay

Dear Julie, Thank you for your kind words regarding our location. We are delighted to hear that our proximity to Ascot Hospital made your stay convenient and enjoyable. We look forward to welcoming you back in the future. Sincerely, Varna Musalini Front Office Manager

Decent

Customer review rating 4.0/5

David Business - Confirmed reviews ALL

Good check in/check out. Comfortable room. Good sleep. Decent.

Dear David, Thank you for your positive feedback. We are delighted to hear that you found our check-in and check-out processes efficient, and that you enjoyed a comfortable stay with us. We hope to welcome you back soon. Best regards, Varna Musalini Front Office Manager

Hotel is showing its age

Customer review rating 2.0/5

Adam Families - Confirmed reviews ALL

We arrived around 6pm, turned the air con on as it was very hot in the room. Went down to the bar for dinner. Returned around 9pm to a still very hot room. Tried to make sure AC was set to cool, waited a further 30 mins then called reception for advice. Concierge came up, tired to get it working and decided to move us to another room. In this room, the bedside lamps strobed when turned on and flickered on and off . Given it was getting late we just finished getting ready for bed in the dark and told reception in the morning! The saving grace for this hotel is the staff, who are unfailingly pleasant and helpful. However, the hotel itself needs maintenance.

Dear Adam, Thank you for taking the time to share your experience at Novotel Auckland Ellerslie. We sincerely apologize for the discomfort you encountered regarding the air conditioning and the issues with the bedside lamps. It is disappointing to hear that these matters affected your stay. Please rest assured that our team is committed to providing a comfortable environment for all our guests. Your feedback regarding the maintenance of our facilities is invaluable, and we will ensure it is shared with the appropriate departments for further evaluation. We appreciate your kind words towards our staff, who strive to deliver excellent service despite the challenges. We hope to have the opportunity to welcome you back in the future, where we can provide you with a more enjoyable experience. Warm regards, Varna Musalini Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 568 reviews 7.4/10 Location
  • 924 reviews 7.5/10 Room
  • 1,057 reviews 8.8/10 Service
  • 17 reviews 1/10 WiFi
  • 468 reviews 6/10 Food
  • 321 reviews 7.9/10 Cleanliness
  • 270 reviews 7.6/10 Breakfast
  • 185 reviews 5.4/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Auckland

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.