Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,708 reviews

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ALLSAFE approved hotel

Hotel extras

  • ALLSafe certified

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

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Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
New Zealand

GPS:-36.888758, 174.798748

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park


Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,708 reviews

TripAdvisor Rating  4.0/5  1,177 reviews

Clean as a whistle

Customer review rating 4.5/5

Maxine D. Friends - Confirmed reviews ALL

Room was clean and tidy and fresh looking.

Room ok Restaurant a big disappointment

Customer review rating 2.0/5

Lindy Couples - Confirmed reviews ALL

I have stayed here often over the past 12 years. Reception parking and rooms were always very good. However since COVID the Novotel side is looking very tired in the public spaces. Ugly orange painted walls and carpet that looks dirty although that's its colour. Inside the rooms it's OK. We always enjoy the Friday buffet dinner so invited 4 guests to dine with us. We were seated promptly but then it went downhill. Thete was no buffet except for an Indian group. Everyone else had to order a la carte. Two of the 6 had entrees while others waited. It was over an hour later when the entree plates had not been collected and we had asked twice, that 5 of the 6 mains came. The 6th was the same as one other but still took a further 5 minutes. The meals were fine. 3 of the 6 ordered desert. After 15 mins the wait staff checked to make sure she had given our order. It was a further 15 mins before it came. Again, nicely presented and tasty but by now it was getting late. The restaurant was not full. I really don't know why we had to wait for so long. When I paid the reception person apologied but it was too late. We are Accor club members but I'm seriously thinking about looking for another hotel. An alternative that night could have been for the buffet to be Indian' night for everyone The curries smelt good.

Parking is poor

Customer review rating 2.0/5

G Business - Confirmed reviews ALL

No car parks. Electric car park had a ute in it.

Great Stay

Customer review rating 4.5/5

Duncan Families - Confirmed reviews ALL

Easy check in and check out - friendly staff and clean/tidy room

Great location for a week in Auckland

Customer review rating 4.5/5

Dianne W. Couples - Confirmed reviews ALL

Staff always friendly and accommodating

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Other web-users rate our hotel

  • 410 reviews 7.1/10 Location
  • 808 reviews 7.4/10 Room
  • 884 reviews 8.4/10 Service
  • 19 reviews 1.9/10 WiFi
  • 374 reviews 6.1/10 Food
  • 329 reviews 8/10 Comfort
  • 312 reviews 7.5/10 Cleanliness
  • 221 reviews 7.9/10 Breakfast

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