Novotel Auckland Ellerslie Hotel 4 stars

Customer review rating 4.2/5 9,720 reviews
Novotel Auckland Ellerslie
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+ 27 Services
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Room 1

Number of guests
Children's age

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How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Short walk to station, 15 minutes to city

  • Generous hot and cold breakfast buffet

  • Relaxed bistro and buffet dining

  • Ergonomic work space, WiFi, LCD TV

  • Paid outdoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East
Ellerslie
1051
auckland
new zealand

Tel: +6495299090

Fax: (+64)9/5299092

Contact email

Check-in from 14h00

Check out up to 11h00

  • HOWICK & EASTERN BUS COMPANY :   50, 51 OR 52 PAKURANGA PLAZA

  • STAGECOACH / YELLOWBUS :   136, 113, 163 NEW LYNN

  • STAGECOACH/YELLOWBUS :   703 DOWNTOWN

  • STAGECOACH/YELLOWBUS COMPANY :   007 ST JOHNS CENTRE

  • By plane

    AUCKLAND At 15km / 9.32 miles

  • By plane

    AUCKLAND MANGERE INTERNATIONAL At 15km / 9.32 miles

  • By train

    AUCKLAND CENTRAL STATION At 18km / 11.19 miles

GPS :-36.888758, 174.798748

Our accommodations

Choose comfort and space. Our Superior Room is a great example of what Novotel is all about, offering high connectivity with wireless Internet access and the warmth of a relaxing contemporary design. Relax in the quiet ambience of our Garden View room. This room mixes modern décor with ergonomic comfort. Wake up to views overlooking the majestic Ellerslie Racecourse and the hotel gardens.

Accessible room

Superior Room King-size Bed

  • Max. number of persons: 2
  • Area: From 26
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Superior 2 Double Beds.

  • Max. number of persons: 4
  • Area: From 26
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Executive Room King Bed

  • Max. number of persons: 2
  • Area: From 26
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Executive Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Junior Suite

  • Max. number of persons: 2
  • Area: From 53
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Our restaurants and bars

ACACIA RESTAURANT

Type of cuisine: International

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Lunch

10:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ACACIA GARDEN BAR

Photo non contractuelle / Strictly non binding

Enjoy the stylish new furnishings with three big screens or alternatively relax outside in our landscaped beer garden. Open till late, Acacia Garden Bar is the perfect place to catch up with friends or colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 295

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 144 people

Find out more

Our guest reviews for
Novotel Auckland Ellerslie

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,720 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,152 reviews

Good location

Customer review rating 4.2/5

John S. M. Business - 24/02/2020 Confirmed reviews ALL

Good service, nice location helpful staff

Dear John, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Close to Industrial Sites

Customer review rating 4.2/5

Frank M. Business - 24/02/2020 Confirmed reviews ALL

Overall very good, disappointed I had to pay for Wi Fi, it has ben a long time since a hotel has billed me for that service.

Dear Frank , We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have made a note about the wifi payment. we also do offer free wifi to All member which is an Accor Loyalty membership. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

"Good stay"

Customer review rating 4.2/5

Rozie Couples - 24/02/2020 Confirmed reviews ALL

It was an amazing experience as a first time guest in Novotel. The staff is very approachable and friendly. The room is very ideal and has a smart TV.

Dear Roze, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Nice place

Customer review rating 4.2/5

Annabelle L. Couples - 24/02/2020 Confirmed reviews ALL

Our stay was comfortable! Staff was very welcoming n helpful.

Dear Annabelle, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards,, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Great staff - comfy beds

Customer review rating 4.2/5

Gilian Business - 24/02/2020 Confirmed reviews ALL

I was great! Your staff were really helpful and the room was clean and tidy. The bed was AMAZING - nothing like hotel pillows either. The buffet breakfast was alright but nothing to rave about - stale cereal and warm milk. Pleasant stay overall

Dear Gillian , We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have informed the Kitchen team about the food and will ensure this get rectified right away to ensure this does not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Good stay

Customer review rating 4.2/5

Bec W. Business - 23/02/2020 Confirmed reviews ALL

Fantastic food

Dear Rebecca, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Welcoming staff

Customer review rating 4.2/5

Anonymous Couples - 22/02/2020 Confirmed reviews ALL

Always made to feel welcome

Dear Norman, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane
Customer review rating 4.2/5

Tony B. Business - 22/02/2020 Confirmed reviews ALL

A little disappointed with this stay which is unusual

Dear Tony, Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have informed the Restaurant Manager about this and are currently looking at the steps to have this improved. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Handy to motorway

Customer review rating 4.2/5

Andrew Y. Families - 22/02/2020 Confirmed reviews ALL

Staff very polite, well treated as an Accor member

Dear Andrew, Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

well located

Customer review rating 4.2/5

D M. Families - 21/02/2020 Confirmed reviews ALL

Staff brilliant to deal with, nice to sit outside and have coffee in the morning. The hotel is close to my family and that makes it a perfect stay. Good comfortable bed.

Dear Dene, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane
Customer review rating 4.2/5

Audrey H. Business - 21/02/2020 Confirmed reviews ALL

Convenient to conference

Dear Audrey, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Enjoyable Stay

TripAdvisor rating 4.0/5

nixst2016 21/02/2020 TripAdvisor review

Enjoyed our stay at this hotel, friendly helpful staff, rooms nicely furnished and of a good size, bed was comfortable and restaurant food was lovely and staff very accommodating as we had limited time. Also close to train station. Enjoyed our stay and would return.

Dear nixst2016, I am so please to hear your stay with us enjoyable due to the room, meals and the service of the staff. I'll have you know, I have passed on your kind comments to our wonderful staff with great gratitude. I am so thankful our staff created the experience for you we aim to achieve with all of our guests. Thank you for taking the time in sharing your feedback with us. We hope to welcome you back in the near future. Warmest Regards,

Close the the city but away from the chaos

TripAdvisor rating 4.0/5

70countries70years Business - 21/02/2020 TripAdvisor review

Great hotel that offers everything you need. About 10 minutes from downtown by car or cab and about 5 minutes by car (or 15 minute walk) to One Tree Hill, Auckland's beautiful park. The staff members are always friendly and accommodating. There is an outdoor area to have a quiet drink. The rooms have plenty of space and are comfortable.

Dear 70countries70years, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our room, location perfectly suited to your travels and found our staff to be exceptionally helpful. Looking forward to welcoming you back again. Warmest regards,

Close to Mt Smart stadium nice and clean with good facilities

Customer review rating 4.2/5

Anonymous Friends - 19/02/2020 Confirmed reviews ALL

Great

Dear Sarah, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Good location for mount smart concerts. Guarded bar food very poor twice

Customer review rating 4.2/5

Steve A. Couples - 19/02/2020 Confirmed reviews ALL

The food at the garden bar was very poor on both occasions we used it

Dear Steve, Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Disappointed

Customer review rating 4.2/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

Had an error of leaving my debit card in tauranga so steep cash bond was required, minibar was removed and didn't come with the complimentary bottle of champs as stated, lady who served us I feel looked down on my partner and I as we were just casual nzers, booked the hotel to experience a nice night and was let down from the get go! Definitely will stick with camping or motels in the future.

Dear Andrew, It is very unfortunate to read that you experienced a disappointing level of service at the Reception desk. We endeavor to provide an excellent customer experience for every guest and in this instance it seems not to have been the case. I have personally spoke to my Front office team especially the staff that had checked you in highlighting them the importance of high level of customer service and the need to minimize the possibility of this happening in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Great bar the parking

Customer review rating 4.2/5

Ann C. Families - 19/02/2020 Confirmed reviews ALL

Fantastic really good experience

Dear Ann, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

excellent

Customer review rating 4.2/5

T. Business - 19/02/2020 Confirmed reviews ALL

a pleasure car parking an issue

Dear Dave, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Room not what expected and parking shocking.Got abused when asked a youth to vacate a disability park he was on as we required some for our disabled daughter. Also shocked at parking charges

Customer review rating 4.2/5

Peter O. Families - 19/02/2020 Confirmed reviews ALL

Not good

Good stay

Customer review rating 4.2/5

Richard F. Business - 18/02/2020 Confirmed reviews ALL

Friendly staff in the bar and restaurant and the food was good and service was prompt.

Dear Richard, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane
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