Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,777 reviews

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72-112 Green Lane East, Ellerslie, 1051 AUCKLAND, New Zealand

Description

Hotel extras

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

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Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Telephone
Fax +64 9 529 9092

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,777 reviews

TripAdvisor Rating  4.0/5  1,196 reviews

Old style hotel but comfortable.

TripAdvisor rating 4.0/5

Shane S TripAdvisor review

It had been refurbished but the carpets and furnishings showed signs of wear and tear. There was staining on the carpets but overall, the rooms were clean and comfortable. Location was excellent only 20 minutes from the city centre by train. There is an over/underpass to get to the Green Lane train station. Even though the hotel is located near the motor way it is very quiet and we did not hear any traffic noise. The most noise we heard was from the adjacent room on our last night. We complained and it stopped. The breakfast spread was good, and it included a selection of gluten free items. This is the first Accor hotel where we have not received our amenity gift in recognition of our platinum status. Maybe the hotel no longer participates in the loyalty rewards scheme?

Customer review rating 3.5/5

Patrick L. Couples - Confirmed reviews ALL

Great location however the room we stayed in is due for a refurbishment that's for sure! Also I didn't receive an upgrade as part of the All group and the usual gifts and welcome card on arrival weren't supplied

Dear Patrick, Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and will take note of your observations concerning the room condition and the amenities provided upon arrival. Your experience is invaluable to us as we strive to improve our services. Varna Musalini Front Office Manager

Customer review rating 4.5/5

Bill I. Business - Confirmed reviews ALL

Everything was pretty good, a few minor issues though. There was a mix up with the instructions I gave to split the payment of the stay between my work credit card and my personal card as I had added two additional nights to my stay at my own cost. I found out that my personal credit card was charged the entire 5 night visit. I have to now sort this out with work. The servicing of the room was excellent. The breakfast buffet chefs were very good, however every morning without fail, there was a shortage of bowls and people had to wait for a few more to be washed. I thought that orange juice would be a standard inclusion for a breakfast buffet and the tea cups are way too small.

Customer review rating 2.0/5

Gwynne H. Families - Confirmed reviews ALL

Overall quality of food and service was below the ACCOR standard. Disinterested staff and underwhelming quality of food options both a breakfast and dinner.

Dear Gwynne Thank you for sharing your experience with us. I regret that the quality of food and service did not meet your expectations. Your feedback regarding staff engagement and dining options is invaluable, and I assure you it will be taken into consideration for future improvements. Varna Musalini Front Office Manager

Customer review rating 4.5/5

Adele R. Couples - Confirmed reviews ALL

Very happy - was able to check in slightly early

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Other web-users rate our hotel

  • 511 reviews 7.4/10 Location
  • 837 reviews 7.4/10 Room
  • 994 reviews 8.8/10 Service
  • 20 reviews 4.1/10 WiFi
  • 427 reviews 5.8/10 Food
  • 279 reviews 8.1/10 Cleanliness
  • 232 reviews 7.2/10 Breakfast
  • 161 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.