Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,492 reviews

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Novotel Auckland Ellerslie - Image 1
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Novotel Auckland Ellerslie - Image 4
72-112 Green Lane East, Ellerslie, 1051 AUCKLAND, New Zealand

Description

Hotel extras

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room 2 Queen Beds

Photo out of - Superior Room 2 Queen Beds

Choose comfort and space. Our superior room is a great example of what Novotel is all about, offering all the usual facilities: broadband, LCD TV, work desk and chair, ensuite. Up to 2 adults and 2 children in existing bedding. No rollaway allowed.

  • Views:

    City View or Garden View

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Free access with phone cardAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • 48'/122 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 26 m² / 279 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: City View or Garden View
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Free access with phone cardAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Free access with phone cardAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Free access with phone cardAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail
  • Free access with phone cardAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • 48'/122 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Large, modern and well-designed, our Suite includes a separate lounge and bathroom. It offers unbeatable facilities, including complimentary WiFi, an LCD TV, dining table seating four and views over Ellerslie racecourse. Suitable for up to two adults.

  • Views:

    City View or Garden View

Max. number of persons
2
Area
From 53 m² / 570 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Free access with phone cardAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Telephone
Fax +64 9 529 9092
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 147 rooms
  • 5 rooms for people with reduced mobility
  • 15 connecting rooms
  • 147 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Japanese
  • Portuguese
  • Russian
  • Chinese Mandarin

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Family

Services for children

  • Play area
  • Green area
  • Children''s TV Channels

Well-being

In Balance Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 82 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 10 m / 32.81 ft

  • Parking pricing: 23 NZD 23 NZD Per day

Services & equipment

  • Electric car recharging units 3,7 kVA

Security

  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Public car parking

Additional charge

100 Ascot Avenue, Remuera, -, 1051 Auckland

GPS:174.799701, -36.88859

Parking information

  • Near the property
  • Outdoor parking
  • Public
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 9.97 m / 32.81 ft

  • Parking pricing: 23 NZD 23 NZD Per day

Security

  • Parking equipped with lights

ACACIA RESTAURANT

Photo out of - ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service.

Cooking style
International
Chef name
Lance Beamiss
Capacity
120
Accessibility
Accessible service
72-112 Green Lane East, Ellerslie, 1051 Auckland, New Zealand
Telephone +64 9 529 9090
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service.

Enjoy the stylish new furnishings with three big screens or alternatively relax outside in our landscaped beer garden. Open till late, Acacia Garden Bar is the perfect place to catch up with friends or colleagues.

Fully equipped gym

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,492 reviews

Customer review rating 4.5/5

John M. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Brendan J. P. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Pringle C. Business - Confirmed reviews ALL

Customer review rating 2.5/5

Christine M. Couples - Confirmed reviews ALL

Dear Christine, Thank you for taking the time to share your feedback following your recent stay with us. Please accept our sincere apologies that your experience did not meet your expectations. We are particularly sorry to hear that the quality and variety of our food offerings have declined in your view, and we appreciate you bringing this to our attention. We also apologise for the shortcomings in your room experience, including the insufficient towels, the lack of room servicing during your two-night stay, and the missing bathrobe and slippers. We understand how these oversights would have affected your comfort. Furthermore, we are concerned to hear about the spots you noticed on the floor and sincerely apologise for the condition in which you found your room. This feedback will be shared with our Housekeeping team for review and follow-up. As a valued ALL – Accor Live Limitless member, we also regret that the in-room amenities did not meet your expectations, particularly in comparison with your experiences at other Accor properties. We understand the importance of consistency in service and recognition, and we are sorry that this stay left you feeling disappointed. Your comments have highlighted several areas where we need to improve, and we will share your feedback with the relevant teams for their attention. Thank you again for your honest feedback and for your continued loyalty to Accor. We sincerely regret that we fell short of your expectations on this occasion and hope to have the opportunity to provide you with a more enjoyable experience on your next visit. Sincerely, Varna Musalini Front Office Manager

Customer review rating 1.5/5

Tracey W. Business - Confirmed reviews ALL

Dear Tracey, Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the disappointing experience you encountered during your stay. We are sorry that the air conditioning in both rooms failed to provide adequate cooling and that the refrigerator in your replacement room was not functioning properly. We understand how frustrating this must have been and appreciate your concerns regarding the maintenance and condition of our facilities. Your feedback will be shared with our Maintenance team for investigation and follow-up. We also regret that your experience with our Front Desk team did not meet your expectations. Our team should always provide a warm welcome and clear, helpful directions to ensure guests feel comfortable and at ease upon arrival. We apologise that this was not reflected in your experience, and we will share your comments with the team to reinforce the importance of attentive and welcoming service. We sincerely regret that we fell short of the standards we strive to uphold. Thank you for bringing these matters to our attention, as your feedback helps us identify areas where we need to improve. Sincerely, Varna Musalini Front Office Manager

Customer review rating 2.5/5

Christine M. Couples - Confirmed reviews ALL

Quality and variety of food has declined over the years at this hotel. Only 2 bath towels so no spare in room. Room not serviced for a 2 night stay therefore sodden towels to use. Only one bathrobe/slippers in wardrobe. Looked like blood spots on floor outside bathroom and beside bed. As ACCOR members no extras in room eg bottled water or biscuits to have to munch on with coffee as we have experienced in orher ACCOR hotels. Somewhat disappointing experience this time.

Dear Christine, Thank you for taking the time to share your feedback following your recent stay with us. Please accept our sincere apologies that your experience did not meet your expectations. We are particularly sorry to hear that the quality and variety of our food offerings have declined in your view, and we appreciate you bringing this to our attention. We also apologise for the shortcomings in your room experience, including the insufficient towels, the lack of room servicing during your two-night stay, and the missing bathrobe and slippers. We understand how these oversights would have affected your comfort. Furthermore, we are concerned to hear about the spots you noticed on the floor and sincerely apologise for the condition in which you found your room. This feedback will be shared with our Housekeeping team for review and follow-up. As a valued ALL – Accor Live Limitless member, we also regret that the in-room amenities did not meet your expectations, particularly in comparison with your experiences at other Accor properties. We understand the importance of consistency in service and recognition, and we are sorry that this stay left you feeling disappointed. Your comments have highlighted several areas where we need to improve, and we will share your feedback with the relevant teams for their attention. Thank you again for your honest feedback and for your continued loyalty to Accor. We sincerely regret that we fell short of your expectations on this occasion and hope to have the opportunity to provide you with a more enjoyable experience on your next visit. Sincerely, Varna Musalini Front Office Manager

Customer review rating 1.5/5

Tracey W. Business - Confirmed reviews ALL

The aircon in my room didn't work. I was given another room. The aircon there appeared to work but did not cool the room. The fridge in my new room was malfunctioning so items in there were warm not cold. Fridge radiating heat. Disappointed in lack of maintenance of both rooms.

Dear Tracey, Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the disappointing experience you encountered during your stay. We are sorry that the air conditioning in both rooms failed to provide adequate cooling and that the refrigerator in your replacement room was not functioning properly. We understand how frustrating this must have been and appreciate your concerns regarding the maintenance and condition of our facilities. Your feedback will be shared with our Maintenance team for investigation and follow-up. We also regret that your experience with our Front Desk team did not meet your expectations. Our team should always provide a warm welcome and clear, helpful directions to ensure guests feel comfortable and at ease upon arrival. We apologise that this was not reflected in your experience, and we will share your comments with the team to reinforce the importance of attentive and welcoming service. We sincerely regret that we fell short of the standards we strive to uphold. Thank you for bringing these matters to our attention, as your feedback helps us identify areas where we need to improve. Sincerely, Varna Musalini Front Office Manager

Customer review rating 3.0/5

P. L. P. Business - Confirmed reviews ALL

Was middle of the road

Well Located, Friendly Staff

Customer review rating 4.0/5

Michelle Business - Confirmed reviews ALL

Accommodation is dated. Phone did not work t call reception or restaurant. There did not appear to be enough parking for guests although there was overflow next door - separate cost that had to be paid for upfront.

Customer review rating 1.5/5

Scott G. Business - Confirmed reviews ALL

It has been an entire week and you still have not emailed me a GST reciept for the parking, which I need to get reimbursed by my company, I was told it would be emailed once my checkout time had passed (as I checked out a day early), but still nothing, you can spam me with feebback requests, but you cannot email me the receipt for parking?

Dear Scott, Thank you for bringing this to our attention. Please accept our sincere apologies for the delay in providing your parking GST receipt and for the inconvenience this has caused, particularly as you require it for your company’s reimbursement process. We understand your frustration, especially as you were advised that the receipt would be emailed following your checkout, and we acknowledge that this should have been taken care of sooner. We are sorry that our feedback requests reached you before this matter was resolved. This is certainly not the level of service we aim to provide. We are following up on your receipt as a priority and will ensure that this is addressed as soon as possible. Thank you for your patience, and once again, please accept our apologies for the inconvenience. Sincerely, Varna Musalini Front Office Manager

Customer review rating 4.0/5

Kyle O. Business - Confirmed reviews ALL

Great stay, just one piece of feedback. The control panel for the cooling/heating of the room emitted a very bright glow at night when trying to sleep. Would be good if there was a cover or perhaps there was an option to turn the brightness down.

Customer review rating 4.5/5

Susan M. Business - Confirmed reviews ALL

Great service especially with parking

Customer review rating 2.0/5

Manubhai P. Couples - Confirmed reviews ALL

I am an ACCOR Gold Member & as per the benefits list for / to a Gold Member, a bottle of wine should have been given/ provided in the room upon check-in. Unfortunately, when queried, this was declined.

Dear Manubhai, Thank you for sharing your feedback and for your loyalty as an ALL Accor Gold member. We appreciate your understanding regarding the welcome amenity. While we value our Gold members and strive to make every stay special, a bottle of wine is not a guaranteed benefit of Gold membership. Welcome amenities are offered at the hotel’s discretion and may vary depending on the property. We apologise for any confusion or disappointment this may have caused and appreciate you giving us the opportunity to clarify this. Thank you again for your continued loyalty to ALL Accor. We look forward to welcoming you back for another enjoyable stay. Sincerely, Varna Musalini Front Office Manager

Customer review rating 5.0/5

Leigh W. Solo - Confirmed reviews ALL

Excellent

Customer review rating 4.5/5

David W. Families - Confirmed reviews ALL

An overnight stay, all good though note the power went off twice during the night!

Customer review rating 4.0/5

Anita K. Couples - Confirmed reviews ALL

The stay was very good, however be prepared to not have a park as they are on a first come, first served allocation. There are not enough parks and you may have to park in the public pay and display park over the road. We didn't take the car out after 2pm for this reason. The staff were all friendly and helpful and the room was comfortable, shower left a lot to be desired though.

Customer review rating 3.5/5

Rochelle P. Families - Confirmed reviews ALL

The Ellerslie Novotel is a great location if you want to be away from the City and still close to amenities. It was comfortable but very basic and tired.

Customer review rating 0.5/5

Scott B. Business - Confirmed reviews ALL

Placed me right beside a noisy elevator- and they did not supply parking

Dear Scott, Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience caused by the noise from the elevator near your room and that parking was not available during your stay. We understand how important a quiet and comfortable room is for a relaxing experience, and we regret that this was not the case for you. We appreciate you bringing these concerns to our attention, and your feedback will be shared with the relevant team as we look for ways to improve our guest experience. We are sorry that we fell short of your expectations and hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely, Varna Musalini Front Office Manager

Customer review rating 5.0/5

Christine S. Couples - Confirmed reviews ALL

Lovely comfy stay with comfy bed - awesome room with view overlooking racecourse

Well located. Lovely hotel and staff

Customer review rating 5.0/5

Ann Business - Confirmed reviews ALL

Stayed for a conference. Comfortable and easy to get to just of the motorway.

Not the most ideal for tourism stay

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

The location is off city center and shared building/dining area with Ibis, price is not low and not very close to tourism areas. During the 3-night stay we requested house keeping after 2nd nights yet coming back seeing nothing done. Had to separately going to the front desk and request again. Overall a so-so experience for the price.

Poor service and very old rooms

Customer review rating 0.5/5

Sam Families - Confirmed reviews ALL

Poor service and care. Booked family rooms on All Accor app - given rooms that are not ajoined. Why? Its a family booking! Poor parking

Dear Sam, Thank you for sharing your feedback with us. We sincerely apologise that your experience did not meet your expectations. We understand your disappointment regarding the allocation of non-adjoining rooms for your family booking. We appreciate that staying close together is particularly important when travelling with family, and we are sorry for the inconvenience this caused. We also regret that our parking arrangements did not meet your expectations. We understand how important a smooth and convenient arrival experience is for our guests. Your feedback is valuable to us, and we will share your comments with the relevant teams to review how we can improve our room allocation process and parking experience for future guests. We apologise for the frustration caused and appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you and your family with a much better experience in the future. Sincerely, Varna Musalini Front Office Manager

Customer review rating 2.5/5

Brooke M. Couples - Confirmed reviews ALL

Rooms are out dated. Restaurant service was brilliant, food was expensive and not worth the price of it. Shower in the bath. Bathroom very old. Expensive for what you get. Plenty of nicer hotels around for a cheaper price.

Dear Brooke, Thank you for taking the time to share your feedback with us. We are pleased to hear that you received brilliant service from our restaurant team. However, we are sorry to learn that other aspects of your stay did not meet your expectations. We appreciate your comments regarding the dated rooms and bathrooms, particularly the shower-over-bath arrangement. We understand that the condition and comfort of our accommodation play an important role in the overall guest experience. We also regret that you felt the restaurant prices did not reflect the quality of the food and that your stay did not represent good value for money. Your feedback is important to us and will be shared with the relevant teams as we continue to review our facilities, dining experience, and service standards. Thank you again for your honest feedback. We are sorry that we fell short of your expectations and appreciate the opportunity to identify areas where we can improve. Sincerely, Varna Musalini Front Office Manager

Customer review rating 1.0/5

Daniel I. Families - Confirmed reviews ALL

Unfortunately, on arrival to our room, my son picked up a doorstop off the ground that was loose and almost stabbed his eye. I was able to grab it off him in time. I mentioned this to reception. Nothing was done also was three guests in the room and each morning. We only had two towels. I mentioned this to reception. Nothing was done until I complain the next morning there was just a lot of instances very similar to this on the last two days were offered cutlery for our child and on the last day we offered a highchair. Very disappointing. A lot of the breakfast buffet was empty and messy. But on a positive note, the beds were comfortable.

Dear Daniel, Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologise for the distressing incident involving the loose doorstop and the potential risk to your son. We are very sorry that this concern was not addressed promptly when you first brought it to our reception team’s attention. The safety of our guests, especially children, is extremely important to us, and we understand how concerning this experience must have been for you. We also apologise for the repeated inconvenience of not receiving sufficient towels for all three guests in your room, as well as the delays in providing cutlery and a highchair for your child. You should not have needed to raise these concerns multiple times, and we regret that our service fell short of your expectations. We are equally sorry that the breakfast buffet was not adequately replenished or maintained to the standard you deserved. Your comments have highlighted areas where we need to improve our communication, responsiveness, and attention to detail. While we are pleased to hear that you found the beds comfortable, we regret that these repeated issues negatively affected your overall stay. Please be assured that we take your feedback seriously and will share your concerns with the relevant teams for review and follow-up. Thank you again for bringing these matters to our attention. We sincerely apologise that we did not provide you and your family with the level of care and service you should have expected, and we hope to have the opportunity to restore your confidence in us in the future. Sincerely, Varna Musalini Front Office Manager

Other web-users rate our hotel

  • 500 reviews 7.2/10 Location
  • 732 reviews 7.3/10 Room
  • 890 reviews 8.6/10 Service
  • 17 reviews 3.5/10 WiFi
  • 365 reviews 5.3/10 Food
  • 263 reviews 7.6/10 Cleanliness
  • 226 reviews 7.3/10 Breakfast
  • 160 reviews 4.8/10 Value

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