Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,839 reviews

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Description

Hotel extras

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

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Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,839 reviews

Customer review rating 5.0/5

Heather P. Families - Confirmed reviews ALL

Great front desk staff.

Customer review rating 3.0/5

Samantha L. Business - Confirmed reviews ALL

Stay was overall comfortable, it's just the parking that's stressful. Having to gamble coming back seeking parking availability is not ideal.

Customer review rating 2.0/5

Adam H. Business - Confirmed reviews ALL

I stay a couple of nights a week every week. I have an EV and because of the inadequate parking there is a petrol car in the only EV charging space. It’s very frustrating. There is a sign but higher profile signage and/or a service fine for inappropriate use.

Dear Adam, Thank you for your continued loyalty and for taking the time to share this feedback. We sincerely apologise for the frustration caused by non-EV vehicles occupying the charging space. We understand how important reliable charging access is for our guests travelling with electric vehicles, especially for frequent stays like yours. Your comments regarding clearer signage and stronger enforcement measures are greatly appreciated, and we are currently reviewing ways to better manage the EV parking area to prevent misuse. We value your feedback and your ongoing support, and we hope to make this aspect of your stay more convenient moving forward Sincerely, Varna Musalini Front Office Manager

Customer review rating 4.5/5

Graeme H. Couples - Confirmed reviews ALL

Quiet, restful stay thank you

Dear Graeme, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found the bed comfortable and enjoyed a restful experience. Your satisfaction is important to us, and we look forward to welcoming you back. Varna Musalini Front Office Manager

Customer review rating 5.0/5

Delisa G. Solo - Confirmed reviews ALL

The Novotel Auckland Ellerslie was a great place to stay and provided exactly what I needed after a long three days at the Armageddon Expo. Even though it was clean and comfortable enough, I do think that the hotel needs a freshen up, especially the carpeting, bathrooms and electrical work. (At least in my room #2019). The staff were amazing and friendly. And the location is the correct distance to the showgrounds, the supermarket and McDonalds. Also, it is a prime location to get an Uber to your destination because every Uber arrived within 5 minutes. If 'The Rookie' cast is back next year in Auckland for Armageddon, you better believe that I will be back.

Dear Delisa, Thank you for taking the time to share such a detailed review of your stay at Novotel Auckland Ellerslie. We’re delighted to hear the hotel provided exactly what you needed after a busy few days at the Armageddon Expo, and that you enjoyed our convenient location, friendly team, and easy access to transport and nearby amenities. We also appreciate your constructive feedback regarding the condition of the room, particularly the carpeting, bathroom, and electrical fittings in room 2019. Comments like yours are invaluable as we continue planning improvements and refreshing areas of the hotel to enhance the guest experience. It’s wonderful to know our team helped make your stay enjoyable, and we’ll be sure to pass along your kind words to them. We look forward to welcoming you back next year — especially if the cast of The Rookie returns to Auckland for another exciting expo. Sincerely, Varna Musalini Front Office Manager

Other web-users rate our hotel

  • 532 reviews 7.4/10 Location
  • 840 reviews 7.4/10 Room
  • 1,027 reviews 8.7/10 Service
  • 17 reviews 4.1/10 WiFi
  • 429 reviews 5.5/10 Food
  • 296 reviews 7.8/10 Cleanliness
  • 261 reviews 7.6/10 Breakfast
  • 131 reviews 8/10 Bar

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