Pullman Auckland Airport 5 stars

Customer review rating (ALL Rating) 4.6/5 10,531 reviews

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Pullman Auckland Airport - Image 1
Pullman Auckland Airport - Image 2
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Auckland International Airport, 37 Tom Pearce Drive, P.O.BOX 53163, Auckland Airport, 2022 Auckland, New Zealand

Description

Hotel extras

  • Modern premium hotel, opened Dec 2023, offering a fresh, unique experience at Auckland Airport

  • Inspired by the culture and stories of Aotearoa, expressed through design, art & hospitality.

  • Seamless concierge and valet services for an elevated arrival and departure experience

  • 24‑hour services including check‑in, check‑out and convenient in‑room dining

  • Te Kaahu Lounge offers premium benefits and views for business or leisure guests

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Executive Room with 1 king bed

Photo out of - Executive Room with 1 king bed

Te Kaahu Lounge access, High floor, Soundproof floor to ceiling Window, Modern Design, Free premium WIFI, 55 inch smart TV, In-Room Safe, Work Desk, Coffee & Tea making facilities, Bathroom with Shower.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Modern Design, Free WIFI, Soundproof floor to ceiling window, 55 inch smart TV, In-Room Safe, Coffee & Tea making facilities, Accessible Bathroom with Shower.

Max. number of persons
2
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Rollaway bedAdditional charge
  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • Built in visual fire alarm

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Modern Design, Soundproof floor to ceiling window, 55 inch smart TV, Free WIFI, In-Room Safe, Coffee & Tea making facilities, Bathroom with Shower.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Te Kaahu Lounge access, High floor, Soundproof floor to ceiling Window, Modern Design, Free premium WIFI, 55 inch smart TV, In-Room Safe, Work Desk, Coffee & Tea making facilities, Bathroom with Shower.

  • Views:

    Airport view

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Te Kaahu Lounge Access, High floors, Separate bedroom, Modern Design, Free premium WIFI, In-Room Safe, Work Desk, Soundproof Floor to Ceiling Window, Coffee & Tea making facilities, Bathroom with Separate Shower and Bathtub.

  • Most of the accommodation:

    Corner Room

Max. number of persons
2
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Pullman Auckland Airport

Auckland International Airport, 37 Tom Pearce Drive, P.O.BOX 53163, Auckland Airport
2022 Auckland
New Zealand

GPS:-37.00365, 174.782413

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 311 rooms
  • 15 rooms for people with reduced mobility
  • 25 connecting rooms
  • 311 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

3 Meeting rooms

Well-being

Power Fitness by Pullman

  • On site
  • On site
  • Outdoor parking
  • Private
  • No parking space
  • Parking opened 24/7
  • Max Limited Height: 2.2 m / 7.21 ft

  • Parking pricing: 34.24 € 69 NZD Per day
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

Car Parks D & E or Park & Ride.

Additional charge

Auckland Airport, Tom Pearce Drive, 2022 Auckland

GPS:174.786527440446, -37.0024177901398

Parking information

  • Near the property
  • Outdoor parking
  • Public
  • 2,000 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.2 m / 7.21 ft

  • Parking pricing: 53.10 € 107 NZD

  • Parking for a week

Security

  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

Auckland Airport Transport Hub

Additional charge

Auckland Airport Transport Hub, Ray Emery Drive, 2022 Auckland

GPS:174.786591234491, -37.003003673402

Parking information

  • Near the property
  • Indoor parking
  • Public
  • 2,000 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.2 m / 7.21 ft

  • Parking pricing: 66.99 € 135 NZD

  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Patrolled parking

Accessibility

  • Elevators
  • Accessible parking

Kuriri Café & Eatery

Photo out of - Kuriri Café & Eatery

Kuriri Café & Eatery, located on the ground floor, offers a warm welcome for all. Enjoy expertly brewed espresso, tempting café meals, or quick, tasty bites with a local Aotearoa twist. Relax and unwind with us, or grab something delicious on the go.

Cooking style
Cafe
Capacity
20
Accessibility
Accessible service
2022 Auckland, New Zealand
Telephone +64 9 256 7901
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Light menu

Kuriri Café & Eatery, located on the ground floor, offers a warm welcome for all. Enjoy expertly brewed espresso, tempting café meals, or quick, tasty bites with a local Aotearoa twist. Relax and unwind with us, or grab something delicious on the go.

A destination unto itself, Te Kaahu Bar offers stunning views. Select from a curated NZ wine list showcasing the finest blends and local craft beers.

Wake up to a luxurious buffet breakfast at Te Kaahu. Featuring freashly cooked kai (food), seasonal fresh fruit, pastries, eggs made to order and so much more. The perfect way to begin your day in comfort and style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  10,531 reviews

Customer review rating 5.0/5

Stephen V. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Katrina M. Couples - Confirmed reviews ALL

Kia ora Katrina, Thank you for sharing your positive experience at Pullman Auckland Airport. We are delighted to hear that our convenient location and 11 am checkout contributed to your enjoyable stay. We look forward to welcoming you back in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 4.0/5

Paul D. Couples - Confirmed reviews ALL

Kia ora Paul, Thank you for your positive feedback regarding your recent stay at Pullman Auckland Airport. We are delighted to hear that you appreciated our convenient location, quiet ambiance, and well-appointed accommodations. It is also great to know that Te Kaahu restaurant met your expectations. We hope to welcome you back again soon. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 4.5/5

Rosalina J. Business - Confirmed reviews ALL

Kia ora Rosalina, Thank you for your feedback and kind rating. We're thrilled to hear that you enjoyed your stay with us. We look forward to the opportunity to welcome you again in the future. Sincerely Susan Sharma Executive Hotel Assistant

Customer review rating 5.0/5

Suzanne J. Couples - Confirmed reviews ALL

Kia ora Suzanne, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your experience and found our accommodations comfortable after your long journey. We look forward to welcoming you back in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 4.5/5

Katrina M. Couples - Confirmed reviews ALL

After a late night arrival flight last thing we needed to do was travel to a hotel. Pullman is in the perfect location and was a fantastic experience throughout a short stay. We really appreciated the 11 am checkout.

Kia ora Katrina, Thank you for sharing your positive experience at Pullman Auckland Airport. We are delighted to hear that our convenient location and 11 am checkout contributed to your enjoyable stay. We look forward to welcoming you back in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 4.0/5

Paul D. Couples - Confirmed reviews ALL

Convenient location Quiet Well appointed room Restaurant in hotel

Kia ora Paul, Thank you for your positive feedback regarding your recent stay at Pullman Auckland Airport. We are delighted to hear that you appreciated our convenient location, quiet ambiance, and well-appointed accommodations. It is also great to know that Te Kaahu restaurant met your expectations. We hope to welcome you back again soon. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 4.5/5

Rosalina J. Business - Confirmed reviews ALL

Good location, service and food.

Kia ora Rosalina, Thank you for your feedback and kind rating. We're thrilled to hear that you enjoyed your stay with us. We look forward to the opportunity to welcome you again in the future. Sincerely Susan Sharma Executive Hotel Assistant

Customer review rating 5.0/5

Suzanne J. Couples - Confirmed reviews ALL

We always enjoy staying at the Pullman Auckland Airport. Our flight arrived very late in the evening, and we were greeted at the check in desk and our bags were taken straight up to our room. Good sized room and the bed was very comfortable following a long flight home to NZ.

Kia ora Suzanne, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your experience and found our accommodations comfortable after your long journey. We look forward to welcoming you back in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 4.5/5

Ben W. Families - Confirmed reviews ALL

We had an overnight between flights and this was the perfect choice to be close to the airport. Easy access too and from the terminal, even with surrounding construction. Staff was very professional and customer focused. The property is new and feels clean and well maintained.

Kia ora Ben, Thank you for your wonderful feedback. We're delighted to hear that our convenient airport location, easy terminal access, and professional, customer-focused team helped make your overnight stay a great experience. We look forward to welcoming you back on your next trip through Auckland. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 5.0/5

Rosemary S. Solo - Confirmed reviews ALL

Fantastic from check in to departure. A wonderful start to my trip

Kia ora Rosemary, Thank you for your rating and comment. We are glad to hear you enjoyed your stay with us. Hoping we will be able to welcome you again in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 5.0/5

Phil S. Families - Confirmed reviews ALL

I had a problem where I needed urgent accommodation because of a cancelled, returned flight from Air New Zealand. I mistakenly booked the Pullman in Auckland central in my haste through the app, instead of the Pullman at the airport where I have stayed a number of times in the past. The Pullman manager at the Auckland Hotel was totally unsympathetic and in my view delivered abysmal service. Even though I only booked (mistakenly) that Hotel about 45 minutes previously he refused to cancel the booking (it hadn’t been paid for at that time). Even though I was wanting to stay at the Pullman at the airport. Conversely, the manager at the airport hotel understood completely, phoned the manager at the Auckland hotel, and had my booking cancelled. His service was fantastic as were the two women who were helping to solve my problem. The Airport Hotel staff were fantastic but I will never ever stay at the Pullman in Auckland.

Kia ora Phil, Thank you for your wonderful feedback and for choosing to stay with us again. We are delighted to hear that our team was able to assist during what must have been a stressful travel disruption. Your kind words about our manager and team members are greatly appreciated, and we are pleased they could help resolve the booking issue and ensure you were looked after. Thank you for your loyalty, and we look forward to welcoming you back in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 5.0/5

Anton Z. Couples - Confirmed reviews ALL

Returning to NZ from an overseas trip we missed our connecting flight. Using the online ALL Accor booking app we got a room straight away. As returning Accor members we enjoyed our complimentary drinks and a room upgrade as they remembered our room preferences. Impressive and appreciated!

Kia ora Anton, Thank you for your rating and positive feedback. We are delighted to hear that our team was able to assist you efficiently during a challenging situation and that you appreciated the complimentary drinks and room upgrade. We hope to welcome you back again soon. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 4.0/5

Teresa G. Families - Confirmed reviews ALL

Good service, very comfortable beds, great size twin room,slept our family if four comfortably. Aesthetic and modern.

Kia ora Teresa, Thank you for your kind feedback regarding your stay. We are delighted to hear that you found our accommodations comfortable and enjoyed the service provided. We look forward to welcoming you and your family back in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 2.5/5

Owen G. Business - Confirmed reviews ALL

Pleasant but not special.

Kia ora Owen, Thank you for sharing your feedback following your stay at Te Arikinui Pullman Auckland Airport. We appreciate your honest comments and are pleased to know that your overall experience was pleasant. However, we are sorry to hear that we did not quite deliver the memorable experience you were hoping for. At Pullman, we strive to go beyond expectations by creating exceptional and personalised experiences for every guest. Your feedback is a valuable reminder of the importance of getting the little details right, and we will continue working with our team to make every stay truly special. We hope to have the pleasure of welcoming you back and providing you with a more memorable experience next time. Warm regards, Rukshana Khan Front Office Manager

Customer review rating 4.5/5

Bruce S. Solo - Confirmed reviews ALL

Good clean comfortable room in a great location.

Kia ora Bruce, Thank you for your kind words regarding your stay. We are delighted to hear that you found your room to be clean and comfortable, and that our location met your expectations. We look forward to welcoming you back in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 5.0/5

Erana H. Families - Confirmed reviews ALL

From check in to check out our experience was seamless, staff was very accommodating and helped us with all our luggage which was very helpful as we were travelling with a 8 month old baby boy. The layout and design of the place is beautiful and we were also impressed with the restaurant. Will definitely be staying here in the future.

Kia ora Erana Thank you for your rating and feedback. We are delighted to hear that you found our location convenient and appreciated the seamless experience from check-in to check-out. Our team takes great pride in providing exceptional service. We look forward to welcoming you back in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 4.0/5

Cole P. Couples - Confirmed reviews ALL

Stayed twice on the way to and on the way back from the Cooks. Very comfortable and extremely pleasant and helpful staff.

Kia ora Cole, Thank you for staying with us on both legs of your trip and for sharing your feedback. We're delighted to hear you found your stays comfortable and our team pleasant and helpful. We sincerely apologise for your restaurant experience, including the wait time and the cold meal. While we're pleased our team was able to provide a replacement, we appreciate your comments and will share them with our Food & Beverage team as we continue to improve. We look forward to welcoming you back on your next visit. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 5.0/5

Kay R. Couples - Confirmed reviews ALL

Everything was excellent

Kia Ora Kay, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that everything met your expectations and contributed to an excellent experience. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind Regards, Akram Muhammad Guest Relations Coordinator

Customer review rating 1.5/5

Debra D. Families - Confirmed reviews ALL

I have been charged for items from the mini bar that weren’t consumed and have lost money in transaction fees, I will never stay here again and will be advising my travel agent not to recommend the Pullman Auckland

Kia ora Debra, Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the incorrect minibar charges during your stay at Pullman Auckland Airport. We are very sorry for this oversight and for the inconvenience and frustration caused, particularly the additional transaction fees you incurred. Please be assured that a refund has been processed for the incorrect minibar charges. We sincerely regret that this experience has affected your impression of our hotel. Your feedback has been shared with the relevant team, and we will take steps to help prevent similar occurrences in the future. We truly apologise for the disappointment caused and hope you will accept our sincere apologies. Warm regards Rukshana Khan Front Office Manager

Customer review rating 5.0/5

Gareth P. Couples - Confirmed reviews ALL

Great location when travelling. The staff were awesome and the restaurant was excellent

Kia Ora Gareth Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, as well as the service provided by our staff and the quality of our restaurant. Your appreciation means a great deal to our team. Hoping we will be able to welcome you again in the future. Kind Regards, Akram Muhammad Guest Relations Coordinator

Customer review rating 3.0/5

Angela N. Solo - Confirmed reviews ALL

For 5 star luxury I found this hotel was not

Kia Ora Angela, Thank you for sharing your feedback regarding your recent stay. We regret to hear that your experience did not meet your expectations for luxury. Your comments are invaluable to us as we strive to enhance our offerings. Hoping we will be able to welcome you again in the future. Kind Regards, Akram Muhammad Guest Relations Coordinator

Customer review rating 4.5/5

Simeamativa L. Families - Confirmed reviews ALL

Late check out was accommodated. Rooms neat. Welcome note and goodies always appreciated. Great job team!

Kia ora Simeamativa, Thank you for your wonderful feedback. We're delighted that you enjoyed another great stay and appreciated the late check-out, welcome note, and treats. We look forward to welcoming you back again soon! Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 5.0/5

Tanya Q. Solo - Confirmed reviews ALL

Food excellent. Room clean. Personal preference pillows are too big.

Kia Ora Tanya, Thank you for your positive feedback regarding our location, food quality, and cleanliness. We appreciate your comment about the pillows and will take it into consideration for future improvements. Hoping we will be able to welcome you again in the future. Kind Regards, Akram Muhammad Guest Relations Coordinator

Other web-users rate our hotel

  • 2,984 reviews 9.5/10 Location
  • 5,096 reviews 9/10 Room
  • 5,409 reviews 8.7/10 Service
  • 46 reviews 7.9/10 WiFi
  • 2,517 reviews 7.5/10 Food
  • 2,422 reviews 8.8/10 Comfort
  • 1,241 reviews 9.4/10 Vibe
  • 1,240 reviews 8.5/10 Amenities

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