Pullman Auckland Airport 5 stars

Customer review rating (ALL Rating) 4.6/5 9,526 reviews

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Auckland International Airport, 37 Tom Pearce Drive, P.O.BOX 53163, Auckland Airport, 2022 Auckland, New Zealand

Description

Hotel extras

  • Steps away from the International terminal; a short walk to & from the Domestic terminal.

  • Te Kaahu Lounge offers a great setting for business or leisure with views and premium benefits

  • Restaurant Te Kaahu offers a selection of finest cuisine enhancing the best of Aotearoa.

  • Rooms feature full-length, sound-proof windows to ensure natural light and peace & quiet.

  • The only 5-star premium located Airport hotel.

Our accommodation(s)

Hotel location

Pullman Auckland Airport

Auckland International Airport, 37 Tom Pearce Drive, P.O.BOX 53163, Auckland Airport
2022 Auckland
New Zealand

GPS:-37.00365, 174.782413

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  9,526 reviews

Customer review rating 2.5/5

Timothy S. Couples - Confirmed reviews ALL

Woken by a high pitched piercing, intolerable noise in our room 527, around 0130 hours, it sounded like it was coming from bathroom. Phoned reception twice they said on both occasions they would come up immediately, this didn’t happen. Noise stopped after an hour, just as I was about to head down to reception. The noise made sleep difficult for rest of night as we had ringing in our ears. No acknowledgement on checking out was made by reception therefore we mentioned it the receptionist apologised and said she’d delete our beverage bill which was an interesting response and didn’t compensate for poor service and lack of sleep. Breakfast and snack menu were excellent and tasty and the service in dining room was of a very high standard. We stayed the night of the 29 December as our flights were disrupted and the Pullman has previously delivered better than this.

Kia ora Mr. S., Thank you for taking the time to share your feedback following your recent stay with us . We are truly sorry to learn about the disturbance you experienced during the night and the frustration caused by the delayed response from our reception team. This is not reflective of the standards we strive to uphold, and we fully understand how disruptive this must have been, particularly when you were already impacted by flight disruptions. We are pleased to hear that you enjoyed the breakfast, snack menu, and the high standard of service in our dining room, though we regret that this positive experience was overshadowed by the issues encountered in your room. We have sent you a separate email directly to address your concerns in more detail. Please accept our sincere apologies, and thank you for bringing this matter to our attention. Your feedback has been shared with our team to help ensure improvements are made. We appreciate your past support of Pullman and hope to have the opportunity to welcome you back for a much improved stay in the future. Warm regards Rukshana Khan Front Office Manager

Customer review rating 4.5/5

Natasha V. D. W. Families - Confirmed reviews ALL

Comfortable and very convenient to the airport

Kia Ora Natasha, Thank you for your kind comments about our location and the comfort of our hotel. We are delighted to hear that you found our facilities well appointed and conveniently suited to your travel needs. We appreciate you taking the time to share your feedback and look forward to welcoming you back again in the future. Nga Mihi, Reetender Sandhu Assistant Manager

Customer review rating 5.0/5

Jayne S. N. Families - Confirmed reviews ALL

Immaculate hotel. Lovely design, great facilities and staff. Will definitely come back.

Customer review rating 2.0/5

Guy O. Couples - Confirmed reviews ALL

The leaking toilet in the room which caused the activation of the inlet valve every five or so minutes kept us up most of the night. Very disappointing experience for a quality property

Customer review rating 4.0/5

Malcolm G. Couples - Confirmed reviews ALL

It was fine except for checking.in A note just for the management, and not for publication, but it’s kind of weird when you arrive, with only one person at the reception desk with a customer requiring a lot of attention, and a queue building up behind her. Then after What seems a lengthy wait, somebody else comes out to point out the self serve Check in terminals. These are not immediately obvious if you’re standing in a queue. Suggest that you reorient them so that people realise straight away how to check in. It’s quite annoying when you’ve just come off a 24 hour journey from Europe.

Other web-users rate our hotel

  • 2,524 reviews 9.5/10 Location
  • 4,693 reviews 8.9/10 Room
  • 5,164 reviews 8.7/10 Service
  • 46 reviews 7.5/10 WiFi
  • 2,454 reviews 7.4/10 Food
  • 2,107 reviews 8.8/10 Comfort
  • 1,318 reviews 9.5/10 Vibe
  • 1,204 reviews 8.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.