Pullman Auckland Airport 5 stars

Customer review rating (ALL Rating) 4.6/5 10,511 reviews

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Pullman Auckland Airport - Image 1
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Auckland International Airport, 37 Tom Pearce Drive, P.O.BOX 53163, Auckland Airport, 2022 Auckland, New Zealand

Description

Hotel extras

  • Modern premium hotel, opened Dec 2023, offering a fresh, unique experience at Auckland Airport

  • A uniquely Maaori‑inspired hotel expressed through design, art and exceptional service

  • Seamless concierge and valet services for an elevated arrival and departure experience

  • 24‑hour services including check‑in, check‑out and convenient in‑room dining

  • Te Kaahu Lounge offers premium benefits and views for business or leisure guests

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Executive Room with 1 king bed

Photo out of - Executive Room with 1 king bed

Te Kaahu Lounge access, High floor, Soundproof floor to ceiling Window, Modern Design, Free premium WIFI, 55 inch smart TV, In-Room Safe, Work Desk, Coffee & Tea making facilities, Bathroom with Shower.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Modern Design, Free WIFI, Soundproof floor to ceiling window, 55 inch smart TV, In-Room Safe, Coffee & Tea making facilities, Accessible Bathroom with Shower.

Max. number of persons
2
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Rollaway bedAdditional charge
  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • Built in visual fire alarm

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Modern Design, Soundproof floor to ceiling window, 55 inch smart TV, Free WIFI, In-Room Safe, Coffee & Tea making facilities, Bathroom with Shower.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Te Kaahu Lounge access, High floor, Soundproof floor to ceiling Window, Modern Design, Free premium WIFI, 55 inch smart TV, In-Room Safe, Work Desk, Coffee & Tea making facilities, Bathroom with Shower.

  • Views:

    Airport view

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Te Kaahu Lounge Access, High floors, Separate bedroom, Modern Design, Free premium WIFI, In-Room Safe, Work Desk, Soundproof Floor to Ceiling Window, Coffee & Tea making facilities, Bathroom with Separate Shower and Bathtub.

  • Most of the accommodation:

    Corner Room

Max. number of persons
2
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Pullman Auckland Airport

Auckland International Airport, 37 Tom Pearce Drive, P.O.BOX 53163, Auckland Airport
2022 Auckland
New Zealand

GPS:-37.00365, 174.782413

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 311 rooms
  • 15 rooms for people with reduced mobility
  • 25 connecting rooms
  • 311 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

3 Meeting rooms

Well-being

Power Fitness by Pullman

  • On site
  • On site
  • Outdoor parking
  • Private
  • No parking space
  • Parking opened 24/7
  • Max Limited Height: 2.2 m / 7.21 ft

  • Parking pricing: 34.75 € 69 NZD Per day
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

Car Parks D & E or Park & Ride.

Additional charge

Auckland Airport, Tom Pearce Drive, 2022 Auckland

GPS:174.786527440446, -37.0024177901398

Parking information

  • Near the property
  • Outdoor parking
  • Public
  • 2,000 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.2 m / 7.21 ft

  • Parking pricing: 53.88 € 107 NZD

  • Parking for a week

Security

  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

Auckland Airport Transport Hub

Additional charge

Auckland Airport Transport Hub, Ray Emery Drive, 2022 Auckland

GPS:174.786591234491, -37.003003673402

Parking information

  • Near the property
  • Indoor parking
  • Public
  • 2,000 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.2 m / 7.21 ft

  • Parking pricing: 67.98 € 135 NZD

  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Patrolled parking

Accessibility

  • Elevators
  • Accessible parking

Kuriri Café & Eatery

Photo out of - Kuriri Café & Eatery

Kuriri Café & Eatery, located on the ground floor, offers a warm welcome for all. Enjoy expertly brewed espresso, tempting café meals, or quick, tasty bites with a local Aotearoa twist. Relax and unwind with us, or grab something delicious on the go.

Cooking style
Cafe
Capacity
20
Accessibility
Accessible service
2022 Auckland, New Zealand
Telephone +64 9 256 7901
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Light menu

Kuriri Café & Eatery, located on the ground floor, offers a warm welcome for all. Enjoy expertly brewed espresso, tempting café meals, or quick, tasty bites with a local Aotearoa twist. Relax and unwind with us, or grab something delicious on the go.

A destination unto itself, Te Kaahu Bar offers stunning views. Select from a curated NZ wine list showcasing the finest blends and local craft beers.

Wake up to a luxurious buffet breakfast at Te Kaahu. Featuring freashly cooked kai (food), seasonal fresh fruit, pastries, eggs made to order and so much more. The perfect way to begin your day in comfort and style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  10,511 reviews

Customer review rating 5.0/5

David R. B. Families - Confirmed reviews ALL

Kia ora David, Thank you for your kind feedback. We are pleased to know that you found our hotel comfortable and our staff friendly and helpful. Hoping we will be able to welcome you again in the future. Kind regards, Prachie Gloriani Guest Relations Manager

Customer review rating 4.0/5

Andrew P. Families - Confirmed reviews ALL

Kia ora Andrew, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations. While we were pleased to offer a complimentary upgrade to Pullman Auckland Airport, we regret that it did not feel like an upgrade for your family. Please accept our sincere apologies regarding the condition of the bed linen in one of the rooms, as well as the confusion surrounding the breakfast inclusions. We understand how disappointing and frustrating this must have been, especially when celebrating your husband's birthday with family. Your comments have been shared with the relevant teams for review, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to provide the high standard of service we strive for. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 2.0/5

Elizabeth M. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Mark G. Couples - Confirmed reviews ALL

Kia ora Mark, Thank you for your feedback and kind rating. We're thrilled to hear that you enjoyed your stay with us. We look forward to the opportunity to welcome you again in the future. Sincerely Susan Sharma Executive Hotel Assistant

Customer review rating 4.5/5

Vernon W. Families - Confirmed reviews ALL

Kia ora David, Thank you for your kind feedback. We are pleased to know that you found our hotel comfortable and our staff friendly and helpful. Hoping we will be able to welcome you again in the future. Kind regards, Prachie Gloriani Guest Relations Manager

Customer review rating 4.0/5

Andrew P. Families - Confirmed reviews ALL

We had three rooms booked at Novotel and got offered free upgrade to Pullman. In ours eyes wasn’t an upgrade. Sheets were dirty in one room, stained. No free biscuits to have with cup a tea on very late arrival. Only one room had breakfast included which I had paid for at all three rooms at Novotel, my husband we had to sort out before breakfast, which was annoying as it was his birthday breakfast with family. Will stick to Novotel from now on or find another hotel close by.

Kia ora Andrew, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations. While we were pleased to offer a complimentary upgrade to Pullman Auckland Airport, we regret that it did not feel like an upgrade for your family. Please accept our sincere apologies regarding the condition of the bed linen in one of the rooms, as well as the confusion surrounding the breakfast inclusions. We understand how disappointing and frustrating this must have been, especially when celebrating your husband's birthday with family. Your comments have been shared with the relevant teams for review, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to provide the high standard of service we strive for. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 2.0/5

Elizabeth M. Couples - Confirmed reviews ALL

Really did not love the new check in experience. Attendant pointed me to check in on their new “self check in screen”, even though there were no other guests in sight. Very poor experience as my partner and I were checking in approx 1am and just wanted to get to bed. Not the standard I expect from Pullman, given I can easily give my money to the Novotel which is cheaper and has a more personalized experience.

Customer review rating 5.0/5

Mark G. Couples - Confirmed reviews ALL

Great team very helpful

Kia ora Mark, Thank you for your feedback and kind rating. We're thrilled to hear that you enjoyed your stay with us. We look forward to the opportunity to welcome you again in the future. Sincerely Susan Sharma Executive Hotel Assistant

Customer review rating 4.5/5

Vernon W. Families - Confirmed reviews ALL

The location right next to AKL airport, being able to walk 5mins and you can check in is very appealing. All the staff upon arrival are very welcoming and helpful, checking in taking care of your luggage. Rooms are very comfortable Dinner in the restaurant and service is excellent.

Customer review rating 3.0/5

Peter A. Couples - Confirmed reviews ALL

My card has been twice debited, the restaurant maître de was rude and disinterested, we got wet getting to the airport as no covered walkway

Customer review rating 5.0/5

Alfredo R. Families - Confirmed reviews ALL

Fantastic stay with friendly, clean and tasty food. Love it. Thanks

Kia ora Alfredo, Thank you for your wonderful feedback. We're delighted to hear that you and your family had a fantastic stay and enjoyed our friendly service, clean facilities, and tasty food. We look forward to welcoming you back again soon. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 5.0/5

Keith K. Couples - Confirmed reviews ALL

We spent 1 night whilst in transit to Australia through Auckland very modern high quality hotel with excellent staff

Kia ora Keith, Thank you for your positive feedback and rating regarding your recent stay. We are delighted to hear that you appreciated our location, modern facilities, and the quality of our staff. We hope to welcome you back during your next transit through Auckland. Kind regards, Prachie Gloriani Guest Relations Manager

Customer review rating 5.0/5

Verane M. Solo - Confirmed reviews ALL

After a very long trip coming from Europe and landing at midnight, I have been very warmly welcomed by your colleague working at the reception for night shift. We had a very nice chat and it was a real pleasure to receive this first greetings in New Zealand as I am moving to this beautiful country for a year. 5 star to this gentlemen ! Furthermore, the room was very clean and neat, thank you to the housekeeping team for preparing the room like this :)

Kia ora Verane, Thank you for your rating and wonderful review. We're delighted to hear that our night team provided such a warm welcome after your long journey and helped make your first moments in New Zealand memorable. We're also pleased that you found your room clean and well-prepared. We look forward to welcoming you again. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 4.5/5

Fiona L. Couples - Confirmed reviews ALL

A quick stay overnight between international and domestic flights

Kia ora Fiona, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that our location was convenient for your overnight transit between flights. We look forward to welcoming you back in the future for another comfortable stay. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 4.5/5

Raewyn F. Couples - Confirmed reviews ALL

When you leave the lift follow instructions carefully. Passages go off in all directions.

Kia ora Raewyn, Thank you for your rating and feedback. We're delighted to hear that you found your stay comfortable and enjoyed the room. We appreciate your comments regarding the corridor layout and understand that finding your room can be a little confusing. We'll take your feedback on board as we continue looking for ways to improve our guest experience. We hope to welcome you back again soon. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 3.5/5

Ann G. Solo - Confirmed reviews ALL

Always good but didn’t like the cookies as a gift

Customer review rating 5.0/5

Tachina R. Couples - Confirmed reviews ALL

From the outset, the customer service was a great introduction into our stay. Receptionist helped with booking a reservation for dinner in the restaurant which was easy considering the restaurant bookings were full. Entering our room, we were greeted with a beautiful treat and card to welcome us, a lovely touch to our weekend away. Food at the restaurant was great, along with the service. The gym was also a great amenity available, clean, plenty of options, and great views

Kia ora Tachina, Thank you for your rating and positive feedback. We are pleased to hear that our location, customer service, and amenities contributed to a comfortable experience. We are also pleased that our team were able to assist you with your dinner reservation. Your kind words motivate us to continue providing exceptional service to all our guests. We hope to welcome you again soon. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 4.5/5

Mark G. F. Couples - Confirmed reviews ALL

Easy to get to from the Airport Transport Area. Check-in process easy, rooms very comfortable and love the separate toilet.

Kia ora Mark, Thank you for your kind words regarding our location and the comfort of our rooms. We are pleased to hear that you found the check-in process easy and appreciated the separate toilet feature. We look forward to welcoming you again. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 4.5/5

Shannon H. Couples - Confirmed reviews ALL

Well located & very quiet &helpful staff at check out

Kia ora Shannon, Thank you for sharing your experience. We’re delighted our location was ideal for your travel needs and we are also grateful for your commendation of our team. We hope to welcome you again soon. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 5.0/5

Anthony D. Couples - Confirmed reviews ALL

once we found the door to reception, staff were very helpful and gave us a glass of sparkling water , --- much appreciated!

Kia ora Anthony, Thank you for your feedback regarding your recent stay. We are pleased to hear that our team provided helpful service. We acknowledge your comments about the signage and will consider this as we strive to enhance our guest experience. We look forward to welcoming you back to our property in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 3.5/5

Jodi W. Business - Confirmed reviews ALL

We arrived in very late at 2am due to AIRNZ flight delay. I asked if there was a process to change booking to a half day elate given we would be only there for 6 hours. I was told the room was available to me since 3pm the day before. Of course I couldn’t use it because I wasn’t in the country!! All other airport hotels do hourly and half day bookings. Perhaps look at park royal Melbourne, Crowne plaza Changi for a good example of service and flexibility

Kia ora Jodi, Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience caused by your flight delay and understand your disappointment at having limited time to enjoy your stay. While we always strive to accommodate our guests’ needs, our standard check-in time is 2:00 pm, and we do not currently offer hourly or half-day adjustments to standard bookings. However, we do offer day-use rooms from 6:00 am to 6:00 pm on the same day, which may be a suitable option for future visits. We appreciate your suggestions regarding greater flexibility and will share your feedback with our Senior management team for future consideration. Thank you once again for giving us this constructive feedback. I really hope you give us the opportunity of welcoming you back in the near future. Kind regards, Prachie Gloriani Guest Relations Manager

Customer review rating 5.0/5

Mcewan G. Couples - Confirmed reviews ALL

We arrived at 1am on a long haul flight. It was a pleasure to check in, quick and easy, into a very clean, good sized room. Importantly the bed was also confortable

Kia ora McEwan, Thank you for your rating and review. We are delighted to hear that you found the check-in process efficient and your accommodations satisfactory. Your comfort is our priority, and we appreciate your positive remarks about the cleanliness and size of your room. We look forward to welcoming you back to Te Arikinui Pullman Auckland Airport again. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 4.5/5

Wayne W. Couples - Confirmed reviews ALL

Staff helpful and friendly

Kia ora Wayne, Thank you for your rating and comments. We are delighted to know that you appreciated the service level of our teams. Glad to hear you enjoyed your stay with us. Hoping we will be able to welcome you again in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Customer review rating 3.5/5

Ma E. D. Couples - Confirmed reviews ALL

This is our 3rd stay at Pullmam hotel auckland airport this year, this time celebrating our anniversary. Smooth check in at check out. Breakfast buffet was always incredible with lots of selections and nice ambiance. They forgot to provide slippers but it was an easy fix when we informed reception regarding this. Husband got unwell on the 2nd day so decided to rest/ nap after breakfast before we checkout but was disturbed badly by the cleaning next door. They were so loud, banging and whatever is happening there. I hope they consider there are people trying to get some rest on the other room esp the hotel being located at the airport and some people are tired from flights or getting some sleep to get ready for their next flight. Other than this, we were satisfied.

Kia ora Ma E., Thank you for your great feedback. We are glad you have shared the challenges experienced, as you have rightly highlighted some issues. Firstly, my apologies that you did not have a hassle-free stay, we understand the inconvenience this will have caused you and your family. we are pleased that our Front Office team was able to action your request for slippers promptly. However, I sincerely apologise for the disturbance you experienced during your stay, particularly when you were trying to rest. Please be assured that our Executive Housekeeper has thoroughly reviewed the concerns raised and addressed them with the team members involved. We are also taking the necessary steps to reinforce our procedures and ensure that our service standards are consistently maintained to help prevent a recurrence. We sincerely appreciate you bringing these matters to our attention and hope to have the opportunity to restore your confidence in us and welcome you and your family back in the near future. Kind regards, Prachie Gloriani Guest Relations Manager

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