Pullman Auckland Airport 5 stars

Customer review rating (ALL Rating) 4.6/5 9,184 reviews

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Auckland International Airport, 37 Tom Pearce Drive, P.O.BOX 53163, Auckland Airport, 2022 Auckland, New Zealand

Description

Hotel extras

  • Steps away from the International terminal; a short walk to & from the Domestic terminal.

  • Te Kaahu Lounge offers a great setting for business or leisure with views and premium benefits

  • Restaurant Te Kaahu offers a selection of finest cuisine enhancing the best of Aotearoa.

  • Rooms feature full-length, sound-proof windows to ensure natural light and peace & quiet.

  • The only 5-star premium located Airport hotel.

Our accommodation(s)

Hotel location

Pullman Auckland Airport

Auckland International Airport, 37 Tom Pearce Drive, P.O.BOX 53163, Auckland Airport
2022 Auckland
New Zealand

GPS:-37.00365, 174.782413

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  9,184 reviews

Customer review rating 2.5/5

Anna F. Families - Confirmed reviews ALL

On arrival, staff at the All Accor member desk and their manager were too busy to assist, so we were checked in elsewhere. It was then noted that our Gold member room upgrade had not been applied, despite our booking being in place before the hotel filled due to flight cancellations. For dinner, we were told to request our restaurant discount ourselves as the restaurant often fails to apply it. While the room was brilliant for airport noise, corridor noise was disruptive. When we attempted to dine, we were turned away due to the restaurant being fully booked, despite having not been advised to reserve during check-in. Given our member status and the situation, it would have been reasonable to proactively offer to book dinner for us during check-in. Instead we had to search off site in an airport area with limited options for food to get us through - will no help from your staff. Separately, later in the night my daughter was cold so I rang down for an extra blanket to be delivered. It was never delivered Not your finest moment Pullman Auckland International Airport!

Kia Ora Anna, Thank you for taking the time to share your feedback on your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations. I have sent a separate email to you regarding this stay and look forward to your response. Kind regards, Edith Singgih Director of Operations

Customer review rating 0.5/5

Cushla O. Families - Confirmed reviews ALL

The room I paid for was not in the system and had to sleep in the car despite having the reference number and the payment details. The worst experience ever . I have called several time and nobody has bothered to respond or refund

Kia Ora Cushla, Thank you for sharing your feedback regarding your recent experience. We sincerely apologise for the inconvenience you encountered. Upon review, we noted that the person attempting to check in was under a different name and was unable to provide the required ID and booking reference at the time of check-in. Our team offered assistance with a room; however, this was declined. We would like to clarify that ALL membership benefits are strictly personal and cannot be transferred or used to book stays for others under your membership. We encourage all members to book under their own name when they are staying in the room. If someone else is staying, the member’s name should not be used to avoid any issues at check-in and to ensure your guests enjoy a smooth experience at our hotels or any other Accor property. In most cases, hotels may decline check-in if guests are unable to present their own membership details. For more information, please visit: https://help.accor.com/s/article/can-i-lend-my-le-club-accorhotels-card-to-someone-else?language=en_US. Our Duty Manager has also arranged for a refund to be processed to the credit card since the room was not used. Please allow 48 hours for this refund to be reflected on your statement. We apologise again for the inconvenience and appreciate your understanding. We hope to have the opportunity to better serve you and your guest should you choose to stay with us again. Kind regards, Edith Singgih Director of Operations

Customer review rating 5.0/5

Lynette Z. Families - Confirmed reviews ALL

Excellent service and very clean. Loved being able to walk to airport

Customer review rating 4.0/5

Stuart A. Business - Confirmed reviews ALL

Lengthy check in process, but after that the room, the staff professionalism and the Te Kaahu restaurant are top quality

Customer review rating 5.0/5

Gareth P. Couples - Confirmed reviews ALL

Really great hotel and great easy access to the international airport in Auckland

Other web-users rate our hotel

  • 2,432 reviews 9.5/10 Location
  • 4,516 reviews 8.9/10 Room
  • 5,005 reviews 8.7/10 Service
  • 46 reviews 7.7/10 WiFi
  • 2,368 reviews 7.5/10 Food
  • 2,032 reviews 8.8/10 Comfort
  • 1,294 reviews 9.5/10 Vibe
  • 1,175 reviews 8.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.