Pullman Auckland Airport

Customer review rating (ALL Rating) 4.6/5 1,404 reviews

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Description

Hotel extras

  • Steps away from the International terminal; a short walk to & from the Domestic terminal.

  • Te Kaahu Lounge, an exclusive haven with superb views offering premium benefits.

  • Te Kaahu, a specialty culinary and drinks experience, enhancing the best of Aotearoa.

  • Rooms feature full-length, sound-proof windows to ensure natural light and peace & quiet.

  • The only 5-star premium located Airport hotel.

Our accommodation(s)

Hotel location

Pullman Auckland Airport

Auckland International Airport, 37 Tom Pearce Drive, P.O.BOX 53163, Auckland Airport
2022 Auckland
New Zealand

GPS:-37.00365, 174.782413

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

TE KAAHU

Top floor dining is taken to a new level with Te Kaahu. Blending a modern design with a deep connection to Aotearoa, the space offers breathtaking vistas and a menu taking its cues from land, sea and sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,404 reviews

Pullman is disappointing.

Customer review rating 1.5/5

E C. Solo - Confirmed reviews ALL

I was kindly offered an upgrade from the Novotel which I booked on the Accor app. I prefer the Novotel. The Pullman obviously is newer and the fittings are nice. I found the bathroom to be very dimly lit - certainly inadequate lighting. My biggest disappointment was the totally inadequate dinner at your restaurant Te Kaahu. I had the lamb with the layered potatoes (I call it Potatoes Normande but I don't know what it was called on the menu). The potatoes formed a large part of the meal but unfortunately they were completely inedible being seriously undercooked. They were so undercooked that it was difficult to get a knife through them. This is shocking in a restaurant of this standard. I ate the rest of the meal leaving the potatoes and asked the waitress to mention it to the chef. She told me to advise the person as I signed and she reduced the cost of the meal ( I think the dish was $46.00 and I paid $34.50). Of course, I left hungry as I had not had a full meal but didn't want to risk adding a dessert which may also not have been up to standard. You are no doubt aware that raw potatoes can cause serious digestive problems. A good chef should be able to tell if potatoes are cooked. If not they could use a thermometer or a simple pierce test to ensure a knife or fork slides in easily without resistance. This is pretty basic. The service at the restaurant was also not up to standard. When taken to my table I was served a small glass of water. No-one brought me a bottle or carafe of water and I had to ask. No one came to check whether my meal was satisfactory. Had they done so I would have been able to explain about the potatoes before eating my meal but I couldn't even attract any of the servers' attention. On a separate issue I was also charged for a mini bar fruit juice which I didn't have but after a telephone call the duty manager corrected that. I have never used the mini bar in a hotel and I am assuming that the mini bar was inadequately checked before my arrival. I had a coffee and croissant and your very nice café downstairs in the morning. I do think a serious black mark is the lack of casual dining options in the evening. Not everyone wants to have a "fine dining" experience when traveling. The Novotel has an advantage here as they have several casual meals available as well as their à la carte menu. In contrast to my experience I have always dined very well at the Novotel. So unfortunately I was not satisfied with my experience and will continue to use the Novotel. I do hope the waitress provided my feedback concerning the raw potatoes to the chef as this is extremely important. When I mentioned this experience to friends they were surprised at the solution to discount the meal. Most considered that there should have been no charge.

Good location

Customer review rating 3.5/5

Paul S. Couples - Confirmed reviews ALL

Convenient location which make early morning flights less onerous.

Dear Paul, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Shinji Koide-Davison Guest relations manager

Great Hotel and Staff

Customer review rating 5.0/5

Kane Families - Confirmed reviews ALL

Really enjoyed my brief stay at the Pullman, Staff fabulous and accommodating, room/hotel clean and comfortable and of course so convenient being at the airport made for a relaxed and stress free departure the next day.

Kia ora Kane, Thank you for taking time to share this wonderful review of your most recent experience at Te Arikinui Pullman Auckland Airport. We are thrilled to read that you enjoyed your experience with us and we look forward to welcoming you back to our property in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Convenient location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

pleasant

Kia ora Ellie, Thank you for your rating and comment. We regret any inconvenience caused by our failure to offer you a discount on your meal. We have various memberships with different privileges. We kindly request you to email us your membership details, and our F&B Manager will thoroughly investigate this matter. Thank you again for sharing your experience and look forward to welcoming you back again in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Great stay

Customer review rating 4.0/5

Lionel Couples - Confirmed reviews ALL

Every thing wonderful will be 100% once construction finished outside

Other web-users rate our hotel

  • 451 reviews 9.4/10 Location
  • 792 reviews 8.9/10 Room
  • 967 reviews 8.8/10 Service
  • 7 reviews 7.4/10 WiFi
  • 458 reviews 7.6/10 Food
  • 349 reviews 8.9/10 Comfort
  • 317 reviews 9.7/10 Vibe
  • 255 reviews 8.6/10 Amenities

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