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ibis Auckland Ellerslie Hotel 3 stars

Customer review rating 4.1/5 6,942 reviews

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ibis Auckland Ellerslie
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+ 21 Services

Hotel extras

  • 15 minutes drive from Auckland CBD

  • Acacia Restaurant and Garden Bar

  • Onsite car parking (paid)

  • WIFI access throughout hotel

  • Fully equipped fitness centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • LaundryPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

ibis Auckland Ellerslie

72-112 Green Lane East
Ellerslie
1051 auckland
new zealand

Tel: +6495299091

Fax: (+64)9/5299092

Check-in from 14h00

Check out up to 11h00

  • HOWICK & EASTERN BUS COMPANY :  50, 51 OR 52 PAKURANGA PLAZA

  • STAGECOACH / YELLOWBUS :  136, 113, 163 NEW LYNN

  • STAGECOACH/YELLOWBUS :  703 DOWNTOWN

  • STAGECOACH/YELLOWBUS COMPANY :  007 ST JOHNS CENTRE

  • By plane

    AUCKLAND At 15km / 9.32 miles

  • By plane

    AUCKLAND AIRPORT At 15km / 9.32 miles

  • By train

    AUCKLAND CENTRAL STATION At 18km / 11.19 miles

GPS :-36.888927, 174.798888

Our accommodation(s)

Ibis rooms provide exceptional comfort and value, featuring one spacious King Bed, individually controlled air conditioning, broadband internet, tea & coffee making facilities, Sky TV, in house movies and electronic key card access for your security. Make yourself at home. Inviting, modern, and comfortable, with a cosy bed and functional bathroom. ibis rooms offer advanced technology, great value for money and all the services of the adjoining 4.5 star Novotel hotel.

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Views: City View, Garden View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Ibusiness King Room

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Views: City View, Garden View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room for disabled guests with 1 queensize bed

Accessible room
  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Views: City View, Garden View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)
Rooms

Our restaurants and bars

ACACIA RESTAURANT

Type of cuisine: International

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Lunch

10:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ACACIA GARDEN BAR

Non contractual photo

Enjoy the stylish new furnishings with three big screens or alternatively relax outside in our landscaped beer garden. Open till late, Acacia Garden Bar is the perfect place to catch up with friends or colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 295 m²

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 144 people

Find out more

Our guest reviews for
ibis Auckland Ellerslie

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

6,942 reviews

tripadvisor

TripAdvisor Rating 4.0/5

788 reviews

Good stay

Customer review rating 5.0/5

Jadivindra Solo - 03/04/2020 Confirmed reviews ALL

Amazing staff

Dear Jadivindra, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Very convenient location next to Mercy Ascot hospital where I was receiving treatment.

Customer review rating 4.0/5

Linda Solo - 03/04/2020 Confirmed reviews ALL

Very comfortable bed, nice outlook, quiet. Unusual bathroom - felt like on a cruise ship! Friendly checkin.

Dear Linda, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Godd location for Ellerslie Events Centre

Customer review rating 3.5/5

Norman B. Couples - 30/03/2020 Confirmed reviews ALL

Dinner meals in the bar could be much better - only warm on both nights

Good location for racecourse

Customer review rating 4.0/5

Jeff Business - 30/03/2020 Confirmed reviews ALL

All friendly and helpful. Only problem I heard of from others I was there with was that some of the cooked breakfast food was pretty cold.

Dear Jeff, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have made a note about the breakfast tempreature. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane
Customer review rating 3.5/5

Anonymous Business - 29/03/2020 Confirmed reviews ALL

Very friendly staff, however, they were NOT forth coming with relevant information unless I asked about it - e.g multi exit parking, access to the internet. This was disappointing.

Dear Leigh, Thank you for taking the time to tell us about your experience at the ibis Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Nice Room, comfortable and clean in a good location

Customer review rating 4.5/5

Robin B. Couples - 29/03/2020 Confirmed reviews ALL

Greeted by friendly and helpful staff on arrival. Our room was comfortable and clean and overlooked the gardens at the rear. It was very quiet yet only a few minutes walk to the train station or the supermarket. The bus stop was just outside. If you are in a car it is just a few minutes from some nice beaches and parks. It is also adjacent to the main highway.

Dear Robin, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

It provided all the services expected, except a promised delivery of a news paper did not occur.

Customer review rating 4.5/5

Tony T. Business - 29/03/2020 Confirmed reviews ALL

fine

Dear Tony, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise we had not been able to deliver newspaper to you. I have made note to ensure we do this on your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Location

Customer review rating 5.0/5

Axel Friends - 28/03/2020 Confirmed reviews ALL

Customer service on point and easy checking in.

Dear Axel, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

It wiz a Gid place ta rest.

Customer review rating 4.5/5

Jock Solo - 27/03/2020 Confirmed reviews ALL

Staff where gud and helpful.

Dear David, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Excellent location - close to all amenities

Customer review rating 4.5/5

Anonymous Solo - 26/03/2020 Confirmed reviews ALL

Very happy with my stay. Room was nice although due to have a touch up. 2 min walk to Ascot Hospital. Appreciated the complimentary drink voucher. Staff willing to help and it has a lovely outdoor sitting area. Will most def stay again if I need pre OP accom again. I think the only thing I could mention is I was a little surprised room not serviced (even if it was just to empty rubbish). Apart from that, I was very happy. Thanks!

Dear Kate, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

very noisy malfunctioning air conditioner little sleep

Customer review rating 1.5/5

Ken B. Couples - 25/03/2020 Confirmed reviews ALL

up to expectations except for conditioner

Dear Ken, Thank you for taking the time to tell us about your experience at the ibis Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Very pleasant and friendly

Customer review rating 4.5/5

Pat C. Business - 24/03/2020 Confirmed reviews ALL

Only disappointment was the meals. Buffet breakfast was luke warm at best and dinner menu not tempting and very expensive. Venue was booked for us in conjunction with an event at the Events Centre.

Dear Pat, Thank you for taking the time to tell us about your experience at the ibis Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Helpful Staff

Customer review rating 5.0/5

Violet Couples - 24/03/2020 Confirmed reviews ALL

Staff were friendly and helpful, bed very comfortable, and room well appointed

Dear George & Violet, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Convenient location

Customer review rating 3.0/5

Dean Solo - 23/03/2020 Confirmed reviews ALL

Limited car parking, very small bathroom, no fresh air through a window, restaurant furniture could do with a thorough clean, the carpet could be updated in hallways and bar. The lounge bar has lost its atmosphere. Staff were reasonable. House maids were good.

Dear Dean, Thank you for taking the time to tell us about your experience at the ibis Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

An excellent week staying at the Novotel Ellerslie. The staff are fantastic.

Customer review rating 5.0/5

Murray Business - 22/03/2020 Confirmed reviews ALL

Lots of changes happening in the world and at the Novotel. Good to see the new menu has started. I did check out the new gym equipment and I was a little disappointed. Only 1 exercycle isn't enough and I'm not sure why the TV has been moved and is now behind the way everyone is facing?

Dear Murray, Thank you for sharing your feedback with me. I am please to hear the menu is up to expectation. I have made a note about the gym area and will forward this to the General Manager. I will be sure to congratulate Gina and Justice on a job well done. Thank you once again for taking the time in sharing your feedback with us. We hope to welcome you back again. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Provided what I needed

Customer review rating 4.0/5

Roger B. Business - 22/03/2020 Confirmed reviews ALL

Only improvement could be the hand basin in room 1058 was very slow to empty, could need attention?

Dear Roger, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have made a note about the sink in the room and noise level. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane
Customer review rating 3.0/5

Kelly T. Couples - 19/03/2020 Confirmed reviews ALL

loved coming into the room with the cheese and crackers such a nice gift! everything was great however when eating breakfast in the morning paying $60 for a buffet there was limited food left eggs were gross no bacon ordered eggs bene and those were gross. then the lady seated behind us complained that the chef put the egg on her plate with his bare hands!! then when we went up to get more food the manager was telling the chef off and the chef was swearing "fuck this" and "fuck that" having my 12 year old CHRISTIAN daughter stand there and listen too it was appauling really. I have stayed and dined with you before and have loved it! but the food standards have def dropped gutted to have spent $60 on it! thanks Kelly 02…

Everything you need.....

TripAdvisor rating 5.0/5

MacNZ2014 04/02/2020 TripAdvisor review

Wonderful location. Adjacent to Ellerslie Racecourse and Ascot Hospital. Minutes to Greenlane and Remuera. Friendly and helpful staff. Good parking with super easy access out onto the Southern motorway in both directions. Excellent buffet breakfast offered

Dear MacNZ2014, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our room and location perfectly suited to your travels. Looking forward to welcoming you back again. Warmest regards,

geeting old

TripAdvisor rating 3.0/5

rickyc288 Business - 26/01/2020 TripAdvisor review

Place is showing its age , needs an upgrade and clean for the price. carpets are stained, outside area by the bar had weeds growing in the pavement. stairwell had piles of dirty . Always hard for carparking . Staff uniforms looked old

Consistantly good after many years of staying at Ibis Auckland Ellerslie.

TripAdvisor rating 5.0/5

Bruce G 24/01/2020 TripAdvisor review

It's nice to see this Ibis keep up the quality of service, room and building. So many hotels get tired, but not this one. Been staying here for over 12 years. We will come back again when in the area.

Dear Bruce G, Thank you so much for taking the time to review our hotel after your recent stay with us. I would like to personally thank you for your continuous support and loyalty to our hotel. I am so pleased to hear the staff, service and room was up to expectation. I will be sure to congratulate the team on a job well done. I look forward to welcoming you back. :)

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