ibis Auckland Ellerslie 3 stars

Customer review rating (ALL Rating) 4.3/5 971 reviews

ibis Auckland Ellerslie - Image 1
ibis Auckland Ellerslie - Image 2
ibis Auckland Ellerslie - Image 3
ibis Auckland Ellerslie - Image 4
72-112 Green Lane East, Ellerslie, 1051 AUCKLAND, New Zealand

Description

Hotel extras

  • 15 minutes drive from Auckland CBD

  • Acacia Restaurant and Garden Bar

  • Onsite car parking (paid)

  • WIFI access throughout hotel

  • Fully equipped fitness centre

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888927, 174.798888

Telephone
Fax +64 9 529 9092

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  971 reviews

TripAdvisor Rating  3.9/5  836 reviews

Customer review rating 5.0/5

Tristanne D. Solo - Confirmed reviews ALL

I was travelling on my own and needed somewhere convenient and comfortable. The location was excellent, and the room had everything I needed for a relaxed, easy stay. The Ibis delivered exactly what I was looking for.

Customer review rating 2.5/5

Karen M. Solo - Confirmed reviews ALL

Nothing on hotel website about carparking which then necessitated a phone call. When spoke to front desk they advised that was a first in first served basis. I then asked what happens if the carpark is full - where do I park?? And was advised there is a second car park that hotel staff can move car to. Happy with that, I made the reservation. On arrival, was told there is NO second carpark if main carpark is full, but as the hotel wasn't busy, it wouldn't be an issue. Needs to be more clarity around carparking, seriously can't expect guests not to have a secure carpark if staying. Happy to pay for parking, but not happy to arrive and have to park on street. Please update website with carparking details and cost, as this needs to be a transparent process. Won't be staying again because of this.

Customer review rating 3.5/5

Adrienne M. Solo - Confirmed reviews ALL

Food average only while being expensive. All staff very helpful and extremely polite.

Customer review rating 2.0/5

Veronica P. Families - Confirmed reviews ALL

Difficult to open door to get to long dark hallway to room. Room very very small. Only one towel available per guest, should at least have one extra. No vending machine or option for a small snack. The room service was prompt and well presented, person who delivered was polite ans friendly.

Dear Veronica, Thank you for taking the time to share such detailed feedback from your stay. We truly appreciate both your positive comments and the areas you’ve highlighted for improvement. We’re pleased to hear that you found the room service prompt and well presented, and that our team member was polite and friendly — we’ll be sure to pass that on to them. We’re sorry to learn about the difficulties you experienced with the door access, hallway lighting, and room size, as well as the towel allocation. Your comments have been shared with our housekeeping and maintenance teams, and we will review our towel standards to ensure guests have adequate extras available when needed. We also acknowledge your frustration regarding the lack of vending or snack options on site. This is valuable feedback and something we will take into consideration as we review guest amenities. Regarding the booking experience, we completely understand how frustrating this has been for you. Your comments about website navigation, multiple “official” sites, currency display, unclear promotions, and room imagery are noted and will be escalated to our central reservations and digital teams. While these systems are managed at a group level, guest feedback like yours is essential in driving improvements. Thank you again for sharing your experience so candidly. We value your loyalty and hope we’ll have the opportunity to provide you with a smoother, more comfortable stay in the future. Sincerely, Varna Musalini Front Office Manager

Customer review rating 5.0/5

Stella C. Couples - Confirmed reviews ALL

Polite, efficient staff....always a comfortable convenient stay. Please reconsider the colour scheme in the corridors....it's loud , gloomy & very unattractive.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 376 reviews 7.6/10 Location
  • 595 reviews 6.8/10 Room
  • 622 reviews 9.1/10 Service
  • 9 reviews 1.4/10 WiFi
  • 239 reviews 8.7/10 Cleanliness
  • 239 reviews 6.5/10 Food
  • 165 reviews 5.7/10 Value
  • 126 reviews 7.6/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Auckland