La Grand Terrasse Hotel&Spa La Rochelle-MGallery 4 stars

Customer review rating (ALL Rating) 4.7/5 3,746 reviews

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Avenue de la Falaise, 17340 CHATELAILLON-PLAGE, France

Description

Hotel extras

  • A break surrounded by nature

  • Total wellbeing at Nuxe Spa

  • Large portions and attentive service

  • Landscaped park with full ocean view

  • Free private car park on site

Our accommodation(s)

Hotel location

La Grand Terrasse Hotel&Spa La Rochelle-MGallery

Avenue de la Falaise
17340 CHATELAILLON-PLAGE
France

GPS:46.058028, -1.087864

Telephone
Fax +33 5 46 56 14 14

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GAYA PIERRE GAGNAIRE

A major destination in Châtelaillon, this restaurant combines regional seafood with a fascinating wine cellar. The star chef is at his creative best to ensure the mouth-watering presentation of his recipes shines as bright as the superb panoramic view.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,746 reviews

TripAdvisor Rating  4.5/5  1,003 reviews

Certificate of excellence 2023

Customer review rating 4.5/5

Maurice C. Business - Confirmed reviews ALL

PERSONNEL AU TOP !!

Mixed feelings

TripAdvisor rating 3.0/5

chantal v TripAdvisor review

The best thing about this hotel is the reception staff. They are all equally friendly and welcoming. Especially Betty deserves praise. As does the concierge who greeted us when we arrived and left (I don't know his name). Aside from a brilliant reception team however, the other staff is not at all friendly or professional. I could sum up a list of incidents that left me speechless during my 6 night stay but in summary I can state that they say 'non' before you ask your question and if they do happen to say they'll do something, they simply don't follow through. Like promising to come open the umbrella in the garden when it was 35°C and my 80 year old mum wanted some shade but never showing up. Or telling us we were on the waiting list for the restaurant and then forgetting about us for 1.5hrs. I could go on. But let's move on to the hotel itself. The rooms are very small. They are comfortable in that they have all the facilities you need and a brilliant shower I should add. Housekeeping could do a better job (we are back to staff...) as I had a nosebleed and so some drops of blood were leaked on the bedsheets but they were never replaced. Anyway, the rooms are small but well appointed. The hotel is not on the beach. It's a 5 min drive from the lovely beach on Châtelaillon-plage where we rented loungers most days. In the garden of the hotel there are loungers too but they are placed in gravel, not sand. The garden is not on the beach or the sea. The garden is beautiful and very well maintained. As is the pool area. There is ample parking and it is free of charge. We had a nice stay, relaxing and comfortable. As a diamond accor member I am used to being treated like a VIP but this hotel did nothing to make me feel special. Apart from the upgrade Betty arranged. Back to Betty, she is the reason I would return to the hotel. There are also lots of reasons why I wouldn't

Lovely hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Enjoyed the hotel and spa experience

Girls weekend

Customer review rating 4.5/5

L. Friends - Confirmed reviews ALL

Lovely hotel and staff We had a lovely couple of days relaxing at the hotel and spa Would highly recommend

Lovley location

Customer review rating 4.5/5

Nick B. Couples - Confirmed reviews ALL

Very good reception staff . Clean and comfortable.

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Other web-users rate our hotel

  • 617 reviews 9.5/10 Location
  • 1,030 reviews 8/10 Room
  • 1,759 reviews 9.3/10 Service
  • 18 reviews 2.6/10 WiFi
  • 586 reviews 9.3/10 Wellness Area
  • 440 reviews 9.5/10 Vibe
  • 347 reviews 8.7/10 Breakfast
  • 192 reviews 7.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.