La Grand Terrasse Hotel&Spa La Rochelle-MGallery 4 stars

Customer review rating (ALL Rating) 4.7/5 3,765 reviews

Hotel extras

  • A break surrounded by nature

  • Total wellbeing at Nuxe Spa

  • Large portions and attentive service

  • Landscaped park with full ocean view

  • Free private car park on site

Hotel location

La Grand Terrasse Hotel&Spa La Rochelle-MGallery

Avenue de la Falaise
17340 CHATELAILLON-PLAGE
France

GPS:46.058028, -1.087864

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GAYA PIERRE GAGNAIRE

A major destination in Châtelaillon, this restaurant combines regional seafood with a fascinating wine cellar. The star chef is at his creative best to ensure the mouth-watering presentation of his recipes shines as bright as the superb panoramic view.

Our accommodation(s)

Choose one of our rooms as your base at the gateway to La Rochelle. Ranging from 205 sq. ft. (19 m²) to 237 sq. ft. (22 m²) with balcony or terrace and views of the landscaped garden or the ocean. We have the perfect room for your stay on the coast. All our rooms boast radiant brightness, a harmonious blend of fine and natural materials, and soothing blue and sandy tones. All room categories include access to the Nuxe Spa and seawater spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  3,765 reviews

TripAdvisor Rating  4.5/5  963 reviews

'Could do better'

Customer review rating 2.0/5

Liz Couples - Confirmed reviews ALL

Not sure I can put my finger on it, but the experience left us uninspired. The reception we received was nice, room disappointing, facing a shabby side of a block of flats, and the grounds were unkempt and sad. Maybe that's the look they want? No glasses in the room, only cardboard cups for the coffee machine, but worst all, the dressing gowns were grey and well worn. For the price, the room was cramped and the finish left a lot to be desired. Not one English speaking Channel on the TV, considering from google reviews there are a lot of transient Brits staying here en route to the South of France, that was a surprise. No food available between 2pm and 7pm, at least not that we could find. At breakfast, we requested that our plates that had contained a cooked breakfast be removed, the waitress removed the knives and forks that were covered with remains of scrambled eggs, and placed them on the white table cloth, and took the plates only. So all in all, for an almost £400 stay for one night early January, (which included the extra bit for our pup), we felt it was very poor value.

Dear Mrs D., Thank you for taking the time to tell us about your stay at the La Grande Terrasse Hôtel & Spa La Rochelle - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We make our maximum to provide every day a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we consider your comments and take consequentlty the appropriate measures to solve these problems and prevent their future occurrence. We appreciate your feedback, and we hope to have the opportunity to welcome you again and better serve you in the near future. Best regards, Julien CABIANCA, Room Division Manager

Very nice hotel with Spa, but restricted for kids

Customer review rating 4.0/5

Lanconantes Families - Confirmed reviews ALL

The stay for three days at the MGallery of Chatelaillon was really nice, despite a cloudy weather. The area is great with a long track along the sea to run or walk, a location close to la Rochelle (perfect for business or leisure). The hotel is of great quality with good service in general (reception, housekeeping, restaurant). The breakfast is amazing: big choice of qualitative and fresh food. The rooms are also great (quiet, good beds and mattress). - Receptionist are very careful and available. - The room service was very professional. - The conciergerie was really efficient (thanks for managing perfectly car charging). - The housekeeping team was very efficient and kind (always a hello Madam, hello Sir when crossing). Three negative points: 1- The receptionist we saw the most at the Spa was not fun and welcoming. We did not feel expected and welcomed. Just an example (among others): when day visitors (friends) asked for shower gel at the end of the day (because the bottle was missing), the only answer they got was "we don't have, it has to wait until tomorrow morning that housekeeping refurbish". With a price of 80€ / person for half day, I guess finding a solution to provide shower gel would have been a minimum. 2- Spa access: our daughter of 12 years old could access the outside bath or jets, despite some low occupancy at some time of the day. The rule of "forbidden below 16 years old" should be a little bit more flexible, especially when you have kids that are respectful of the place and the others. 3- Lunch at the Bistrot: no booking is possible. When we tried to eat for a lunch at 13.15 for 8 people, we have been told that no room was available. No solution was proposed to us (no time when tables could be available, no back-up solutions). This is not really what was expected from the restaurant team... We ended up going outside the hotel area to find a place to eat...

Lovely overnight stay

Customer review rating 5.0/5

Rob Couples - Confirmed reviews ALL

Stayed overnight en route home to the South of France. A gorgeous hotel, fabulously friendly staff and a great spa. We ate at the Gaya restaurant - it's a little pricey (and I've had equally nice food and wine elsewhere for a more reasonable price), but lovely nonetheless.

great discovery

Customer review rating 4.5/5

Jean C. Couples - Confirmed reviews ALL

Birthday get away for my spouse. We loved it. All of it

Excellent

Customer review rating 4.5/5

Anne Couples - Confirmed reviews ALL

We had a great time. The hotel is beautiful. The staff were professional and very pleasant. The pool was a pleasure. The only slight thing is that the rooms are a bit on the small side but the balcony sur la mer was lovely. We ate twice in the restaurant and I was a bit surprised that the menu was identical both nights. I’d love to go back.

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Other web-users rate our hotel

  • 597 reviews 9.5/10 Location
  • 1,044 reviews 8/10 Room
  • 1,696 reviews 9.3/10 Service
  • 15 reviews 3.8/10 WiFi
  • 532 reviews 8.9/10 Wellness Area
  • 460 reviews 9.5/10 Vibe
  • 322 reviews 8/10 Breakfast
  • 169 reviews 8.8/10 Cleanliness

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