La Grand Terrasse Hotel&Spa La Rochelle-MGallery 4 stars

Loved it. View amazing. Service good. 9 rather than 10 due to repetitive vegan options and air conditioner being next to the bed. Loved the set up of the junior suite sea view. Spas lovely. Amazing view from room

Beautiful clean room, fantastic facilities and a delicious breakfast - thank you

Although we were blesssed by an outstandingly sunny and warm weather, La Grande Terrasse gathers all necessary ingridients to achieve a restful and enjoyable stay. With magnificent gardens and terraces overlooking the seafront, the hotel is nicely decorated and cosy. Both restaurants offer a superb cuisine with many seafruits & fishes combinations, plus a well appointed wine list. The Nuxe Spa is state of the art, with a specific mention to the internal & external swimming pool facing the ocean. We stayed in a Jr. suite ocean room, I cannot remember missing anything to a 5-star bedroom. But what made our stay unique is the efficiency, courtesy and kindness of the entire resort staff: congratulations, it is certainly the main driver to our motivation to come back soon!

Nothing was too much trouble. The staff were professional and the director is an angel. Perfect with the guests but at all times paying attention to the staff. I booked a room later than I expected so could not stay in our favourite room 15. The hotel was full but a pretty room was found for us overlooking the sea. No complaints about anything at all. Everyone did their best to make us feel at home and relax

Staff at the hotel was very welcoming, hotel grounds are nice. The hotel could do better in : 1) ensuring soap bottle is filled everyday 2) air condition is too warm as the lowest temperature is 21C 3) no upper sheet 4) Gaya restaurant food is mediocre and service is laughable ( senior staff don’t seem to take responsibility as the poor junior staff struggles on)

RAS

Excellent polite and attentive staff in all areas The sun terrace was really good Good breakfast choice Excellent massage treatment Spa swimming pool water was far too cool and slightly spoilt the experience

For the price I had to pay for my family and me overall I am not really happy, it was ok, staff was friendly.

Exceptional service, stunning facilities and location

Property is very nice. Staff are generally very friendly. We enjoyed our stay. Two areas that we did not so appealing were 1. The a junior sweet (#216 I think) which was incredibly small (with the sofa bed pulled out for our 11 year old daughter almost impossible to walk by) and very little closet space. If all such category rooms are the same size / setup we would not stay again 2. We found the rules of when we could visit various parts of the pool and spa with our 11 year old daughter overly difficult and too limiting The restaurant Gaya was ok, but somewhat stuffy. We preferred the bistro.

We booked the Duplex sea-view room for 2 adults and 2 children for 2 nights. The room was nice, although not very spacious if you are staying with 2 children. The separate toilet has no wash-basin! The sea-view was partial as there is another building on the left hand-side, a bit disappointing when we paid @ 917.68 Euros to stay in a sea view room. The staff at reception was very good, along with the housekeeping team which did an excellent turn down service. Gaya restaurant was excellent but quite expensive, the decor and service is very nice. My son was sick on the second day, we can only assume that it was something he ate at the hotel as it is the only food he had, the staff made no attempt to check whether he was ok afterwards or on departure.

You staff were very nice and polite. The Bistro restaurant was slow, food was tasty but always a little cold. It felt under staffed? the mangers ( men in suits) were not very attentive and one in particularly seemed stressed! Not very friendly? The main waiters and barmen were always polite and as attentive as was possible. The Gaya restaurant was very professional but the food was a little slow in service? Over all the hotel was impeccable and staff extremely helpful and polite, well designed- I loved the swivel chair in our room, one of many things.

good staff, friendly & accourate Very quiet hotel Good swimmingpool & welness ggod food

The hotel was easy to find, in a lovely location with good views. Staff were plentiful, efficient, knowledgeable and very friendly. Décor was beautiful and to a high standard. The spa (indoor pool, whirlpool, steam room, sauna and treatments) is beautiful but access restricted as it closes between 12.00 and 14.00 - so no access to the only pool on site! Rooms are too small for a longer stay (I booked 9 nights) with a single wardrobe with 4 hangers (I requested more and received them without delay). No iron/ironing board is provided (no room for them anyway) The toilet is separate from the bathroom (common in France) but tiny and my husband is tall, so it was like sitting in a cupboard! We received a pre-visit courtesy call which requested our sizes for the bath robes provided. These were a way for residents to differentiate themselves from the spa day guests. It was suggested during this call that we might like to make a reservation for dinner in the restaurant as booking was essential, which we did. We discovered on arrival that there is also a bistro on site, for which no booking was required, so we cancelled our reservation but we did feel a little put out by the obvious sales ploy. The gardens and 'beach' area (sanded areas with sun loungers and parasols) are laid out with exceptionally large spaces between, which makes you feel very private and decadent but there is no waiter drinks service. We arrived on a Friday and the following Thursday an event was held - a Summer Beach party, which took place in the evening. This was a large event which as residents we knew nothing about until preparations were obvious on the 'beach', on the day itself. It would have been nice to have advance notice of the event (and its cost) as I think it would have been fun to attend but we already had dinner reservations in La Rochelle.

Very pleasant.