Dear Sir, Thank you very much for choosing ibis Styles La Rochelle Thalasso Châtelaillon and for sharing your wonderful review. We are delighted to read that you enjoyed your stay with us and appreciated our spa, your evening meal, the comfort of your bed, and our breakfast. It is also a pleasure to know that you enjoyed discovering this lovely part of France. Your kind words are a great reward for our entire team, who strive every day to provide our guests with a relaxing and enjoyable experience. We look forward to welcoming you back very soon for another memorable stay. Kind regards, Virginie CHAPRON General Manager

Dear Sir, Thank you for taking the time to share your feedback following your stay at Ibis Styles La Rochelle Thalasso Châtelaillon. We are sincerely sorry that your experience did not meet your expectations, and we would like to offer our heartfelt apologies for the disappointment you encountered. The attitude you describe regarding our reception team does not reflect the values of respect, courtesy and hospitality that we strive to uphold every day. We are truly sorry if you felt uncomfortable or disrespected in any way. We also sincerely apologize that the quality of the food served in our restaurant did not meet your expectations. Your comments have been shared with the relevant teams, as they are essential in helping us improve our services. If you would be willing to discuss your experience in more detail, please do not hesitate to contact us directly. We would greatly appreciate the opportunity to better understand what happened and to speak with you personally. Kind regards, Virginie CHAPRON General Manager

Dear Madam, Thank you very much for choosing the Ibis Styles La Rochelle Thalasso Châtelaillon once again and for your excellent rating. It is always a real pleasure to welcome you back, and we are truly touched to read that our hotel feels like a second home to you. Knowing that you continue to enjoy your stays, our team and the pool area means a great deal to all of us. We also appreciate your honest feedback regarding the restaurant. We are sorry that our menus did not fully meet your expectations during this visit. Your comments are valuable and will be shared with our restaurant team as we continually strive to improve our dining experience. We very much look forward to welcoming you back for another relaxing stay. Kind regards, Virginie CHAPRON - General Manager

Dear Madam, Thank you very much for choosing the Ibis Styles La Rochelle Thalasso Châtelaillon and for your excellent rating. We are delighted to hear that you enjoyed your stay and had such a pleasant experience with us. We look forward to welcoming you back again soon. Kind regards, Virginie CHAPRON - General Manager

Cher Monsieur, Nous vous remercions sincèrement d’avoir choisi l’hôtel Ibis Styles La Rochelle Thalasso Châtelaillon et pour cette note maximale. Nous sommes ravis que vous ayez passé un séjour relaxant et que vous ayez apprécié aussi bien notre établissement que notre restaurant. Nous sommes également heureux que notre emplacement ait contribué à la réussite de votre expérience. Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement. Bien cordialement, Virginie Chapron - Directrice

Dear Sir, Thank you for sharing your feedback following your stay at the Ibis Styles La Rochelle Thalasso Châtelaillon. We are sincerely sorry to read that your experience, particularly in our restaurant, did not meet your expectations. Your comments regarding the atmosphere, the service, and the overall experience have been carefully noted and will be shared with the relevant teams for review. We also regret that the room did not provide the level of comfort and ambiance you were expecting. Please know that guest satisfaction remains our priority, and feedback such as yours helps us to improve. We hope to have the opportunity to welcome you again and provide you with a more positive experience. Kind regards, Virginie Chapron - Directrice

Dead Sir, We sincerely thank you for choosing the Ibis Styles La Rochelle Thalasso Châtelaillon and for your excellent rating. We are delighted to read that you enjoyed your stay and appreciated our location. We hope to have the pleasure of welcoming you again very soon. Kind regards, Virginie Chapron - Directrice

Chère Madame, Nous vous remercions sincèrement d’avoir séjourné à l’hôtel Ibis Styles La Rochelle Thalasso Châtelaillon et pour cette magnifique note. Nous sommes ravis que votre séjour vous ait permis de profiter d’un vrai moment de détente. Offrir un cadre reposant et agréable est au cœur de notre attention. Nous serons heureux de vous accueillir à nouveau pour une nouvelle escapade relaxante au bord de la mer. Bien cordialement, Pauline, Assistante de Direction

Dear Mister, We sincerely thank you for staying at the Ibis Styles La Rochelle Thalasso Châtelaillon hotel and for sharing your feedback. We are delighted to hear that you choose our establishment to enjoy the swimming pool and your swimming sessions, especially your early morning swims. Starting the day with a moment of relaxation or a walk along the beach is indeed a true privilege that our surroundings allow you to fully appreciate. It is always a pleasure to welcome you, and we look forward to seeing you again very soon for another stay dedicated to well-being and serenity. Kind regards, Pauline, Assistant Manager

Dear Guest, Thank you for staying at the Ibis Styles La Rochelle Thalasso Châtelaillon and for sharing your feedback. We are delighted to hear that you enjoyed the location, your room, and our spa, as well as the friendliness of our staff and the cleanliness of the room. We are also pleased that our breakfast met your expectations ! We would be happy to welcome you back for another enjoyable stay. Kind regards, Pauline, Assistant Manager

Cher Monsieur W., Merci d’avoir séjourné à l’hôtel Ibis Styles La Rochelle Thalasso Châtelaillon et de nous avoir partagé votre retour d’expérience. Nous sommes ravis que vous ayez apprécié le rapport qualité/prix ainsi que la gentillesse et le professionnalisme de nos équipes à la réception, à l’entretien et au ménage. Nous serions heureux de vous accueillir à nouveau pour un prochain séjour agréable. Bien cordialement, Pauline, Assistante de Direction

Dear Madam, dear Sir, Thank you for having stayed at the Ibis Styles La Rochelle Thalasso Châtelaillon and for taking the time to share such a detailed account of your experience. As a long-standing guest since 2017, your feedback is particularly important to us, and we are truly sorry to read that this stay did not meet your expectations. We regret that the breakfast experience was disappointing. Your comments regarding organization, product quality, replenishment, and waiting times for hot beverages have been shared with our teams. While our staff is indeed relatively young, they are trained and supervised, and your remarks encourage us to reinforce guidance, structure roles more clearly during service, and improve overall fluidity. We are also reviewing the reliability of our equipment to avoid such inconveniences. Regarding the dinner on December 25th, we are sorry that this meal did not live up to expectations, despite the commercial gesture made by myself. Your feedback had already been forwarded to our restaurant team for further review on that same night. Concerning the spa and wellness area, we understand your disappointment with the level of occupancy and atmosphere. Your review has been shared with our Spa managers, so that they can address this issue internally. Finally, your remarks about linens, towels, bathrobes, and the perception of limited investment since 2017 have been carefully noted. Please note that we have not changed our bed linen supplier; we continue to use the standard Accor bed linen, which is the same quality used across all Ibis hotels in France. Continuous improvement remains a priority for us, and your comments will contribute to our ongoing reflections and future decisions. We sincerely regret that this stay did not restore your confidence and respect your decision. Thank you for your loyalty over the years and for sharing your honest impressions, which help us to improve. Pauline, Assistante de Direction

Cher Monsieur, Merci d’avoir séjourné à l’hôtel Ibis Styles La Rochelle Thalasso Châtelaillon et de nous avoir partagé votre retour d’expérience. Nous sommes ravis que votre expérience ait été superbe et que la propreté de nos chambres ait pleinement répondu à vos attentes. Vos remerciements seront transmis à toute l’équipe, qui se réjouit de savoir que ses efforts sont appréciés. Nous serions ravis de vous accueillir à nouveau pour un prochain séjour tout aussi agréable. Pauline, Assistante de Direction

Chère Madame, Merci d’avoir séjourné à l’Ibis Styles La Rochelle Châtelaillon et d’avoir partagé votre avis ! Nous sommes ravis que vous ayez apprécié à la fois l’hôtel et la restauration. C’est une belle récompense pour nos équipes qui mettent tout en œuvre pour offrir à nos clients un séjour agréable et gourmand. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une nouvelle escapade réussie à Châtelaillon. Avec toute notre attention, Pauline, Assistante de Direction

Dear Sir, Thank you for staying at Ibis Styles La Rochelle Châtelaillon and for sharing your kind feedback. We’re very happy to hear that you enjoyed the hotel’s cleanliness, our friendly team, and the quality of our facilities. We’ve taken note of your suggestion regarding the restaurant’s main course options. Your feedback is valuable and will help us continue improving the dining experience for our guests. We truly appreciate your recommendation and look forward to welcoming you again soon for another relaxing stay by the ocean. Kind regards, Pauline, Assistant Manager

Cher Monsieur, Merci d’avoir séjourné dans notre établissement et d’avoir pris le temps de partager votre avis. Nous sommes ravis que vous ayez apprécié le design de l’hôtel et son atmosphère inspirée par la nature. Le côté “cabine de bateau” des chambres a été imaginé pour créer une expérience unique et chaleureuse, et nous sommes heureux que cela vous ait plu. Votre retour est très encourageant pour nos équipes. Nous vous souhaitons une belle journée et espérons avoir le plaisir de vous accueillir à nouveau prochainement. Pauline, Assistante de Direction

Bonjour, Un grand merci pour votre superbe retour ! Nous sommes ravis que l’emplacement, le personnel et nos prestations vous aient pleinement satisfait. Au plaisir de vous accueillir à nouveau très bientôt à l’Ibis Styles Châtelaillon, nous restons à votre disposition pour toute demande. Cordialement, Pauline, Assistante de direction

Dear Sir, Thank you for taking the time to share your feedback following your recent stay with us. We're sorry to hear that certain aspects did not fully meet your expectations. While the hotel was renovated in 2017, we understand that some elements of the decor may now feel a little dated, and we truly value your comments as they help guide our future improvements. We were, however, surprised by your mention of limited parking. The property offers three separate parking areas: a large paved lot and two additional grassy areas, which together generally provide ample space for our guests. That said, we will look into how we can better direct guests to available parking when arriving during busy periods. We’re pleased to hear that you enjoyed the mushroom tart starter and appreciated the helpfulness of our staff, it's something we take great pride in. Please rest assured that we are reviewing the decor of our rooms and common areas to assess where updates may be needed. Your comment regarding the filet mignon has been shared with our chef to ensure consistency in quality and preparation. We would be happy to welcome you again and show you the improvements we are working on. If you would like to discuss your stay further, please don’t hesitate to contact our management team at h1… Kind regards, Pauline Assistant Manager