ibis Styles La Rochelle Thalasso Châtelaillon 3 stars

Customer review rating (ALL Rating) 4.7/5 3,031 reviews

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La Falaise, 17340 CHATELAILLON-PLAGE, France

Description

Hotel extras

  • Access to the Wellness Area is included from 4pm after check-in until 12pm before check-out

  • Green Key certified since 2025

  • Breakfast and unltd WIFI incl. Free parking on site, La Rochelle 7.5 miles

  • Book your Thalasso Spa Marin treatments at 05 46 56 17 17

  • Menu of treatments and information at: https://www.la-grande-terrasse.com/

Our accommodation(s)

Hotel location

ibis Styles La Rochelle Thalasso Châtelaillon

La Falaise
17340 CHATELAILLON-PLAGE
France

GPS:46.059832, -1.089191

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Le Pertuis

Le Pertuis: style and good humor for ll your meals! Discover fresh and flavorful local cuisine in a restaurant that pays tribute to the seaside, with large terraces for sunny days. Vegan & vegetarian dishes on the menu.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  3,031 reviews

TripAdvisor Rating  4.3/5  739 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Remi D. Solo - Confirmed reviews ALL

The location, the room and the spa were great. The staff was friendly, the room was clean, and the breakfast was good.

Dear Guest, Thank you for staying at the Ibis Styles La Rochelle Thalasso Châtelaillon and for sharing your feedback. We are delighted to hear that you enjoyed the location, your room, and our spa, as well as the friendliness of our staff and the cleanliness of the room. We are also pleased that our breakfast met your expectations ! We would be happy to welcome you back for another enjoyable stay. Kind regards, Pauline, Assistant Manager

Customer review rating 5.0/5

Terence W. Couples - Confirmed reviews ALL

Good price and good people at reception and for the maintenance and cleaning.

Cher Monsieur W., Merci d’avoir séjourné à l’hôtel Ibis Styles La Rochelle Thalasso Châtelaillon et de nous avoir partagé votre retour d’expérience. Nous sommes ravis que vous ayez apprécié le rapport qualité/prix ainsi que la gentillesse et le professionnalisme de nos équipes à la réception, à l’entretien et au ménage. Nous serions heureux de vous accueillir à nouveau pour un prochain séjour agréable. Bien cordialement, Pauline, Assistante de Direction

Customer review rating 2.0/5

N.j N. Couples - Confirmed reviews ALL

We have been going to this hotel since 2017 following the massive refurbishment. Probably 10 times, twice this year and we did say in May we would not go back, but we booked again for a 3 night stay over Christmas. It is not on our door step either, it's an 7-hour round trip! Staff are very young and inexperienced and don't appear to have a specific role during breakfast service. The continental buffet has a range of very poor quality ham , turkey, cheese and sloppy scrambled eggs and no healthy cereal options. The fresh orange machine has also disappeared. 10-15 (at some points) person long queues for coffee/tea machine due to one being out of order for 2 days. No cutlery glasses or food topped up until requested. The entire experience is chaotic and not a nice start to the day. Dinner on the 25 December was also very disappointing and the Manager partially re credited our bill. With hotel guests and members using the Spa it’s far too over crowded and there appears to be no control in numbers. The steam rooms and sauna don't retain any heat as the doors are opened and closed constantly due to the sheer volume of people. The pool area is noisy, overcrowded and resembles a public swimming pool. In summary, it would appear that there has been no or very little investment since 2017. The bed linen is poor quality and the towels and robes need replacing. Needless to say it was our final stay.

Dear Madam, dear Sir, Thank you for having stayed at the Ibis Styles La Rochelle Thalasso Châtelaillon and for taking the time to share such a detailed account of your experience. As a long-standing guest since 2017, your feedback is particularly important to us, and we are truly sorry to read that this stay did not meet your expectations. We regret that the breakfast experience was disappointing. Your comments regarding organization, product quality, replenishment, and waiting times for hot beverages have been shared with our teams. While our staff is indeed relatively young, they are trained and supervised, and your remarks encourage us to reinforce guidance, structure roles more clearly during service, and improve overall fluidity. We are also reviewing the reliability of our equipment to avoid such inconveniences. Regarding the dinner on December 25th, we are sorry that this meal did not live up to expectations, despite the commercial gesture made by myself. Your feedback had already been forwarded to our restaurant team for further review on that same night. Concerning the spa and wellness area, we understand your disappointment with the level of occupancy and atmosphere. Your review has been shared with our Spa managers, so that they can address this issue internally. Finally, your remarks about linens, towels, bathrobes, and the perception of limited investment since 2017 have been carefully noted. Please note that we have not changed our bed linen supplier; we continue to use the standard Accor bed linen, which is the same quality used across all Ibis hotels in France. Continuous improvement remains a priority for us, and your comments will contribute to our ongoing reflections and future decisions. We sincerely regret that this stay did not restore your confidence and respect your decision. Thank you for your loyalty over the years and for sharing your honest impressions, which help us to improve. Pauline, Assistante de Direction

Customer review rating 5.0/5

Benjamin T. Couples - Confirmed reviews ALL

Encore merci.

Cher Monsieur, Merci d’avoir séjourné à l’hôtel Ibis Styles La Rochelle Thalasso Châtelaillon et de nous avoir partagé votre retour d’expérience. Nous sommes ravis que votre expérience ait été superbe et que la propreté de nos chambres ait pleinement répondu à vos attentes. Vos remerciements seront transmis à toute l’équipe, qui se réjouit de savoir que ses efforts sont appréciés. Nous serions ravis de vous accueillir à nouveau pour un prochain séjour tout aussi agréable. Pauline, Assistante de Direction

Customer review rating 4.5/5

Jessica S. Families - Confirmed reviews ALL

A great hotel that is perfect for a family. Staff are friendly and welcoming, the hotel is clean and the access to the spa is an amazing treat - a real reason to stay as we have before and will return to

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Other web-users rate our hotel

  • 518 reviews 8.7/10 Location
  • 939 reviews 7.1/10 Room
  • 1,284 reviews 9.3/10 Service
  • 8 reviews 8/10 WiFi
  • 761 reviews 9.1/10 Wellness Area
  • 503 reviews 7.5/10 Breakfast
  • 314 reviews 8.9/10 Cleanliness
  • 278 reviews 8.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.