ibis Madrid Alcala de Henares La Garena 3 stars

Customer review rating (ALL Rating) 4.5/5 1,068 reviews

Best price
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Antonio Suarez 8, 28802 ALCALA DE HENARES, Spain

Description

Hotel extras

  • Hotel located about 25 km from the IFEMA Madrid fairgrounds

  • Close to the historic center of Alcalá de Henares

  • Electric car chargers available

  • Next to the Roman archaeological site of Complutum

  • Snack bar with outdoor terrace

Our accommodation(s)

Hotel location

ibis Madrid Alcala de Henares La Garena

Antonio Suarez 8
28802 ALCALA DE HENARES
Spain

GPS:40.474087, -3.391576

Telephone
Fax +34 918 83 16 66

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,068 reviews

TripAdvisor Rating  3.7/5  40 reviews

Visita a Alcalá de Henares

TripAdvisor rating 3.0/5

mlcatano Couples - TripAdvisor review

Habitación amplia, cómoda pero muy normalita, sin nevera. Somos una pareja y solo había una almohada de repuesto, en el baño no había toallas de lavabo ni de bidet, solo dos toallas de ducha. La recepción y el bar son atendidos por una sola persona, con lo cual las esperas de un lado y de otro se hacen interminables, cuando llegamos tuvimos que esperar bastante y al salir más de lo mismo, mucha falta de personal/organizacion.

Good stay and friendly staff

Customer review rating 5.0/5

Reda Couples - Confirmed reviews ALL

Thanks for your help and for your welcoming! Nice staff in this hotel.

Dear guest; We very much appreciate your comments regarding your stay at the ibis Madrid Alcala de Henares La Garena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dirección

Well located but cockroach alert

Customer review rating 2.5/5

Cockroach H. Couples - Confirmed reviews ALL

Beds good, very convenient next to lidls and a bunch of restaurants and shops. However, we captured a cockroach on the bedroom floor (slipperless beware), when I told the housekeeper who didn't speak spanish well, at first she just said she would let the manager know and continued working, an hour later I told her again and brought her over to see the cockroach. She came with a wet toilet brush in her hand, uncovered the cockroach and flicked it with the brush leaving a wet trail all the way to the door where she started beating it to death with the toilet brush in the hall. Then scooped it with the brush, put it in her trash and went about her business. A bit of a shock to be honest. Safe to say I put the do not disturb sign up and just asked for a change of towels. I did like the swing chairs at breakfast, that was fun, and the possibility of a piano and guitar in the lobby was nice.

Dear Victor; Thank you for taking the time to tell us about your experience at the ibis Madrid Alcala de Henares La Garena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize for the inconvenience of the insect you found in your room. Unfortunately we were not informed of this event. We maintain very high standards in terms of cleanliness and these do not correspond to the performance of the housekeeper. Again, our sincerest apologies We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manager

Very nice Hotel.

Customer review rating 4.5/5

Glyn B. Friends - Confirmed reviews ALL

Great staff, nice room, good breakfast, quality Hotel and well priced.

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Good stay, I have expected more options in the breakfast. Keep the service and the smile in the face since the arrival until departure.

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Other web-users rate our hotel

  • 378 reviews 9.1/10 Location
  • 592 reviews 6.8/10 Room
  • 531 reviews 8.8/10 Service
  • 10 reviews 9.7/10 WiFi
  • 265 reviews 7.6/10 Cleanliness
  • 195 reviews 8.4/10 Breakfast
  • 116 reviews 8.5/10 Vibe

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.