ibis Madrid Alcala de Henares La Garena 3 stars

Customer review rating (ALL Rating) 4.5/5 849 reviews

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Antonio Suarez 8, 28802 ALCALA DE HENARES, Spain

Description

Hotel extras

  • Hotel located 20 minutes from IFEMA Madrid Exhibition Centre

  • Close to the historic center of Alcalá de Henares

  • Electric car chargers available

  • Next to the Roman archaeological site of Complutum

  • Snack bar with outdoor terrace

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Room with 2 single beds

Photo out of - Room with 2 single beds

Functional and comfortable, perfect for working or relaxing, the ibis room has everything you need: twin beds with duvets, a big desk, Internet, TV with all the best channels and a nice bathroom with shower.

  • Views:

    Patio

Max. number of persons
2
Area
From 19 m² / 204 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 22'/56 cm screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 19 m² / 204 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: Patio
  • Accessible room
See availabilities

This practical, cozy room with the comfortable new Sweet Bed by ibis has everything you need: a double bed & a single sofa bed, desk, Internet, wood flooring, TV with top channels plus bathtub or shower.

Max. number of persons
3
Area
From 14 m² / 150 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Madrid Alcala de Henares La Garena

Antonio Suarez 8
28802 ALCALA DE HENARES
Spain

GPS:40.474087, -3.391576

Telephone
Fax +34 918 83 16 66

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 86 rooms
  • 6 connecting rooms
  • 86 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • Children Additional charge

Family

Equipements for children

  • Bottle Warmer

Sports and leisure

Tennis Additional charge

  • On site

Tennis

  • Nearby
  • On site
  • Enclosed outdoor parking
  • Private
  • 45 parking spaces
  • Parking for a month
  • Parking for a week

Security

  • Parking equipped with lights

Accessibility

  • Accessible parking

BE SMART FOOD

Non contractual photo

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Be Smart Food

Modern and casual decoration with comfortable swings and musical corner, the Be Smart Food snack bar is open 24 hours and has terrace where you can enjoy a cold beer or wine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  849 reviews

Customer review rating 5.0/5

Faith K. O. Couples - Confirmed reviews ALL

Dear guest; Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and our staff helpful and kind. It brings us great joy to know that both you and your husband enjoyed your time in Spain and that he had the opportunity to try the local tortilla. Your positive feedback is greatly appreciated, and we look forward to welcoming you both back for another beautiful experience. Best regards Mónica A. Dirección Ibis Madrid Alcala de Henares La Garena

Customer review rating 4.5/5

Luis M. D. A. M. Couples - Confirmed reviews ALL

Estimado Luis M. , Agradecemos sinceramente su positiva valoración. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Esperamos poder darle la bienvenida nuevamente en el futuro. Atentamente, ibis Madrid Alcala D. Henares La Garena

Customer review rating 4.0/5

Bridie C. G. Families - Confirmed reviews ALL

Dear Bridie C., Thank you for your kind words regarding our helpful staff and convenient location. We appreciate your feedback about the bathroom and will take it into consideration as we continuously strive to enhance our guests' experience. Best regards, ibis Madrid Alcala de Henares La Garena

Customer review rating 4.5/5

Maria D. P. E. B. Couples - Confirmed reviews ALL

Dear Maria D. P. , Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our hotel comfortable, clean, and well-located. Your satisfaction is important to us. Best regards, Direccion ibis Madrid Alcala de Henares La Garena

Customer review rating 5.0/5

Bruno M. C. L. Couples - Confirmed reviews ALL

Dear guest; Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and our staff helpful and kind. It brings us great joy to know that both you and your husband enjoyed your time in Spain and that he had the opportunity to try the local tortilla. Your positive feedback is greatly appreciated, and we look forward to welcoming you both back for another beautiful experience. Best regards Mónica A. Dirección Ibis Madrid Alcala de Henares La Garena

Customer review rating 4.5/5

Luis M. D. A. M. Couples - Confirmed reviews ALL

Boa

Estimado Luis M. , Agradecemos sinceramente su positiva valoración. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Esperamos poder darle la bienvenida nuevamente en el futuro. Atentamente, ibis Madrid Alcala D. Henares La Garena

Customer review rating 4.0/5

Bridie C. G. Families - Confirmed reviews ALL

Bathroom needs refurbishment

Dear Bridie C., Thank you for your kind words regarding our helpful staff and convenient location. We appreciate your feedback about the bathroom and will take it into consideration as we continuously strive to enhance our guests' experience. Best regards, ibis Madrid Alcala de Henares La Garena

Customer review rating 4.5/5

Maria D. P. E. B. Couples - Confirmed reviews ALL

Well located, nice neighborhood, near supermarket and bus stop.

Dear Maria D. P. , Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our hotel comfortable, clean, and well-located. Your satisfaction is important to us. Best regards, Direccion ibis Madrid Alcala de Henares La Garena

Customer review rating 5.0/5

Bruno M. C. L. Couples - Confirmed reviews ALL

A typical Ibis hotel that delivers exactly what you'd expect. Breakfast is good and the staff are friendly. One of the highlights is the parking — huge and free, which is a big plus if you're traveling by car. It's a great choice if you want to stay outside Madrid, but for those who'd rather visit the city center, there's also public transport nearby.

Customer review rating 5.0/5

Boris M. Families - Confirmed reviews ALL

All was perfect, the team was very helpful. Breakfast is amazing. Free parking is top notch. Very convenient location.

Customer review rating 4.0/5

Sandra K. Couples - Confirmed reviews ALL

We stay overnight to break up a long drive

Customer review rating 5.0/5

Rachelle R. C. L. Business - Confirmed reviews ALL

We enjoyed our stay. The bed was comfortable , the shower was great, the staff was friendly. The rooms are not big but we were there mostly just to sleep. It is in a great location if you have car.

Dear guest Thank you for your positive feedback. We are pleased to hear that you enjoyed our convenient location, comfortable accommodations, and friendly service. We appreciate your insights regarding room size and will take them into consideration. We look forward to welcoming you back in the future. Best regards, Mónica A. Dirección Ibis Madrid Alcala de Henares La Garena

Customer review rating 5.0/5

Richard H. Business - Confirmed reviews ALL

I have stayed multiple times throughout Jan, Feb & March. Always greeted with a smile

Dear guest; Thank you for your kind words regarding the cleanliness of our hotel and the attentiveness of our staff. We are delighted to know that your experiences have consistently met your expectations during your stays. Your feedback is greatly appreciated. See you next time Best regards, Mónica A. Dirección Ibis Madrid Alcala de Henares La Garena

Customer review rating 3.0/5

Carlos E. A. C. Business - Confirmed reviews ALL

Not happy that I couldn't collect points because I booked the stay through my company's travel agent. I shall not stay at Ibis again. If you want to attract people on business trips this is something you should correct.

Dear Carlos E. A. C., We appreciate your feedback regarding your recent stay. We regret that the experience did not meet your expectations and understand your concern regarding the accumulation of points. Your opinion is valuable and will be taken into account in our future marketing evaluations. Sincerely, Ibis Madrid Alcala de Henares La Garena

Customer review rating 4.0/5

Emanuel R. D. O. L. E. S. Business - Confirmed reviews ALL

Great staff and good relation cost vs quality.

Dear Emanuel , Thank you for your positive feedback. We are delighted to hear that you found your stay comfortable and appreciated our staff and value for money. Your satisfaction is important to us. Goodbye, ibis Madrid Alcala D. Henares La Garena

Customer review rating 4.0/5

Jose M. H. R. Couples - Confirmed reviews ALL

Ambiente agradable.

Estimado huésped; Agradecemos sinceramente su comentario positivo sobre nuestra ubicación, servicio y ambiente. Es un placer saber que disfrutó de su estancia. Esperamos recibirle nuevamente en nuestro Hotel Ibis Madrid Alcalá de Henares La Garena. Atentamente, Mónica A. Dirección Ibis Madrid Alcala de Henares La Garena

Customer review rating 3.5/5

Sebastian P. Couples - Confirmed reviews ALL

All good but the room smelled like someone was somoked there the whole day.

Dear guest; Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the odor in your room. Please be assured that we take such matters seriously and will review our cleaning protocols to enhance the guest experience. Best regards,ç Mónica A. ibis Madrid Alcala de Henares La Garena

Customer review rating 4.5/5

Stephen P. Couples - Confirmed reviews ALL

Very well trained staff managing a pleasant hotel

Dear guest; Thank you for your kind words regarding our location and staff. We are pleased to hear that you enjoyed your stay and found our team to be well-trained and accommodating. Best regards, Mónica A. Ibis Madrid Alcala de Henares La Garena

Customer review rating 4.5/5

Maria M. Business - Confirmed reviews ALL

Friendly staff but I wished coffee in the machine for breakfast could be a bit better.

Dear Maria M., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our beds comfortable and our staff friendly. Your suggestion about the coffee quality has been noted, and we appreciate your input. Best regards, Mónica A. ibis Madrid Alcala de Henares La Garena

Customer review rating 4.5/5

Ana I. R. T. Couples - Confirmed reviews ALL

We wanted an efficient stay for our airport departure the next day and Ibis checked all the boxes. The location is designed for just that, efficiency, but a short drive gets you to town where there is sufficient parking to easily make a last night of strolling and dinner before you head out the next day if that is in your plans. I regret not having a little more time to explore town which is vibrant, pretty and historical - so don't be afraid to arrive early if you can. Do allow for more time to get to the airport than the 18 km seems to imply, morning traffic made it a 40 minute trek.

Dear guest; Thank you for sharing your positive experience with us. We are pleased to know that our location met your needs for an efficient stay prior to your airport departure. It is wonderful to hear that you found our hotel conducive to your travel plans and that you appreciated the vibrant atmosphere of the town. We appreciate your advice regarding the travel time to the airport; indeed, morning traffic can extend the journey beyond the expected distance. We always encourage our guests to plan accordingly to ensure a smooth travel experience. We hope you will consider returning to explore more of our beautiful surroundings in the future. Thank you once again for your feedback. We look forward to welcoming you back. Best regards, Mónica A. ibis Madrid Alcala de Henares La Garena

Customer review rating 5.0/5

Dolores P. V. Business - Confirmed reviews ALL

Ha sido satisfactoria

Estimada huésped; Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Madrid Alcala de Henares La Garena. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Mónica A. Dirección

Customer review rating 3.5/5

Oscar M. C. C. Families - Confirmed reviews ALL

Good location for driving, far from the center.`

Customer review rating 1.5/5

Augusto C. R. M. D. C. Business - Confirmed reviews ALL

Slow elevator; at night, as we were 5 people, we were told only to have specific items of the menu (we were forbidden to have salad) in such a illogical way of thinking. Had to eat somewhere else. I come every year, this is already the 5th year in a row and I have noticed how the quality is decreasing.

Customer review rating 4.5/5

Sayed A. M. S. A. Families - Confirmed reviews ALL

Friendly staff

Other web-users rate our hotel

  • 383 reviews 8.9/10 Location
  • 563 reviews 6.8/10 Room
  • 501 reviews 8.9/10 Service
  • 9 reviews 8.1/10 WiFi
  • 263 reviews 7.9/10 Cleanliness
  • 201 reviews 8.4/10 Breakfast

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