ibis Madrid Alcala de Henares La Garena 3 stars

Customer review rating (ALL Rating) 4.5/5 1,159 reviews

Best price
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ibis Madrid Alcala de Henares La Garena - Image 1
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Antonio Suarez 8, 28802 ALCALA DE HENARES, Spain

Description

Hotel extras

  • Hotel located about 25 km from the IFEMA Madrid fairgrounds

  • Close to the historic center of Alcalá de Henares

  • Electric car chargers available

  • Next to the Roman archaeological site of Complutum

  • Snack bar with outdoor terrace

Our accommodation(s)

Hotel location

ibis Madrid Alcala de Henares La Garena

Antonio Suarez 8
28802 ALCALA DE HENARES
Spain

GPS:40.474087, -3.391576

Telephone
Fax +34 918 83 16 66

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,159 reviews

TripAdvisor Rating  3.5/5  38 reviews

Average

Customer review rating 3.5/5

Dmitry Solo - Confirmed reviews ALL

All was average, not good and not bad, just as expected.

Good location

Customer review rating 3.5/5

Ian C. Couples - Confirmed reviews ALL

Plus comfortable. Friendly staff.

Good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Nice hotel, great attention from the employee,

Estimado Cristian; Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Madrid Alcala de Henares La Garena. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Mónica A.

Friendly and comfortable

Customer review rating 4.0/5

Sandra Couples - Confirmed reviews ALL

We stay here overnight on our way to Santander for a ferry. We have stayed several times now and keep returning because the staff are very friendly and welcoming.

Dear Sandra; Thank you for the great review of our hotel We are sorry that you could not regulate the air temperature; In position 1 it´s kept in a pleasant environment. If you had contacted reception we would have explained it to you. We are glad to know that you enjoyed the rest of your stay. We hope to see you again very soon. Sincerely, Mónica A. Mónica

Not good price-quality relation

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Ok for one night. However, not good price-quality relation. Specially because the room was smelling not good, like to old smell from cigarettes...

Dear Jose Miguel, Thank you for taking the time to tell us about your experience at the ibis Madrid Alcala de Henares La Garena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Vicente Manager ibis Alcala de Henares La Garena

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Other web-users rate our hotel

  • 349 reviews 8.9/10 Location
  • 560 reviews 6.9/10 Room
  • 496 reviews 8.9/10 Service
  • 7 reviews 9.4/10 WiFi
  • 242 reviews 7.7/10 Cleanliness
  • 186 reviews 8/10 Breakfast
  • 120 reviews 8.8/10 Vibe
  • 103 reviews 8.5/10 Amenities

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.