ibis budget Madrid Alcala de Henares

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ibis budget Madrid Alcala de Henares 2 stars

Customer review rating (ALL Rating) 4.4/5 298 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Arrangement with MOMO sports club 547 yds (500 m) from the hotel (POOL-FITNESS-PADDLE TENNIS).

  • Summer terrace where guests can have breakfast or enjoy a refreshing drink.

  • Peaceful hotel at the foot of the A2 highway, 1.9 miles from the center of Alcalá de Henares.

  • Latest-generation high-speed WIFI.

  • 20 mins from the IFEMA - Feria de Madrid conference center and 19 mins from Barajas airport.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis budget Madrid Alcala de Henares

Calle Hita 2, Hotel
28805 ALCALA DE HENARES
Spain

  • By plane

    MADRID BARAJAS At 27km / 16 miles

  • By car

    CARRETERA N II At 1km / 0 miles

  • By train

    ALCALA At 0km / 0 miles

GPS:40.500544, -3.337189

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

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Our accommodation(s)

Our guest reviews

Our guest reviews for
ibis budget Madrid Alcala de Henares

100% genuine reviews from our guests

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ALL Rating  4.4/5  298 reviews

TripAdvisor Rating  4.0/5  464 reviews

Good stay

Customer review rating 4.5/5

Miguel Families - Confirmed reviews ALL

Very good, despite staying at the very first room in the floor near the reception, no disturbing was noticed.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Brossier Director Hotel ibis budget Alcalá de Henares

Disappointing

Customer review rating 2.5/5

Keith D. S. Solo - Confirmed reviews ALL

Disappointing in comparison with previous stays. The room was excessively warm from the time I entered - tried adjusting thermostat (down to 5 degrees!) and fan - made no difference so kept the window open all night. The shower head would not spray - just a jet of water from the center - tried to adjust it by turning the rim of the head but that only increased the pressure of the jet. The drain lever on the washbasin hardly raised the plug even when fully depressed so the water took a long time to empty. I had to make 3 journeys to take my belongings to the car and when I returned to the room after the second journey I found the card would not open the door although the time was only 11:58 (the same occurred on my previous visit) but fortunately the receptionist did what was necessary to the card to enable me to access the room for the final time. As I stated - a very disappointing experience and I should hope that a partial refund would be considered appropriate.

Dear Keith S., Thank you for taking the time to tell us about your experience at the ibis budget Madrid Alcala de Henares. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please ask for me if you come back. Sincerely, Nicolas Brossier Director Hotel ibis budget Alcalá de Henares

Noisy guests.poor breakfast

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Asked for extra pillows....refused. Noisy guests meant little sleep....poor noise insulation between rooms and floors Coffee undrinkable.orange juice artificial colour and flavour.

Dear Stephen James T., Thank you for taking the time to tell us about your experience at the ibis budget Madrid Alcala de Henares. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Brossier Director Hotel ibis budget Alcalá de Henares

Customer review rating 4.5/5

Susana Couples - Confirmed reviews ALL

Hotel funcional

Dear Susana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Brossier Director Hotel ibis budget Alcalá de Henares

It was ok, but no more

Customer review rating 3.5/5

Massimo Couples - Confirmed reviews ALL

Global quality seem to be diminished compared to previous stays. Please give the customers the possibility to set the room temperature all year long.

Dear Massimo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Brossier Director Hotel ibis budget Alcalá de Henares

Best an Ibis budget could get!

TripAdvisor rating 5.0/5

Global38017842157 Business - TripAdvisor review

Everything except location is excellent for this property. I had a minor transaction related issue but their GM, Nicole, intervened & solved that satisfactorily. Excellent experience, will visit again.

Dear Customer, We very much appreciate your comments regarding your stay at the ibis budget Madrid Alcala de Henares. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Brossier Director Hotel ibis budget Alcalá de Henares

Short Stay

TripAdvisor rating 5.0/5

Brian H Couples - TripAdvisor review

A regular stopping point on our trips from Spain to Germany and return. Excellent hotel, very clean and good breakfast. Located just outside Madrid on the Zaragoza road and immediately adjacent to a very good shopping mall and more important a fuel station associated with the mall with very low prices.Madrid Central is 40 minutes away by train, the station 5-10 minutes walk away.

Dear Brian, We very much appreciate your comments regarding your stay at the ibis budget Madrid Alcala de Henares. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Brossier Director Hotel ibis budget Alcalá de Henares

Good budget hotel

TripAdvisor rating 4.0/5

Kat C Families - TripAdvisor review

Clean rooms, reasonable beds, good shower, good price overall and pet friendly, although we didn´t take the dogs this time. Easy parking with plenty of space, next to the Buffalo Grill, Lidl and a shopping mall.

Dear Trail252778, We very much appreciate your comments regarding your stay at the ibis budget Madrid Alcala de Henares. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Brossier Director Hotel ibis budget Alcalá de Henares

Excellent as usual

TripAdvisor rating 5.0/5

dtay27 Couples - TripAdvisor review

Hotel well positioned near the motorway with a restaurant next door and Lidl supermarket nearby. Very clean rooms. Friendly, cheerful and very helpful staff - nothing was too much trouble.I needed to change the room as it was too far for my husband to walk - not a problem. Another pillow? Again, not a problem. Smiley, smiley, smiley and still smiling at breakfast!

Dear Dtay27 We very much appreciate your comments regarding your stay at the ibis budget Madrid Alcala de Henares. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Brossier General Manager Hotel ibis budget Alcalá de Henares

Great Overnight (or longer) Stay

TripAdvisor rating 5.0/5

LosRomanesJohn Couples - TripAdvisor review

We have stayed at Ibis Budget Madrid Alcala de Henares several times over the past five years. The Hotel has gone from strength to strength with Excellent improvements made by the Boss -- NICOLAS -- and his excellent staff -- 'The Smiley-Team' Nicolas has made so many improvements to the hotel so that your stay is a welcoming, warm, relaxed and most enjoyable one. It is called --

Dear John, We very much appreciate your comments regarding your stay at the ibis budget Madrid Alcala de Henares. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Brossier Director Hotel ibis budget Alcalá de Henares

Good location

TripAdvisor rating 4.0/5

jl502 Couples - TripAdvisor review

This is a good value budget hotel. It’s close to the motorway for an overnight stop. There’s a big shopping centre with supermarkets next door and a Buffalo Grill a few yards away. The rooms are basic but clean, comfy and provide all you need. There is on site parking. We’ve stopped here twice now on our way from Santander to Southern Spain and will do so again

Estimado jl502, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Nicolas Brossier Director Hotel ibis budget Alcalá de Henares

Our stay

TripAdvisor rating 5.0/5

worldtravellers426 Couples - TripAdvisor review

A well presented clean and comfortable hotel. The only oversight was the absence of a waste bin. Access from the main road is complicated and should have more prominent signage.Car parking was not in a secure fenced off area although directly outside of the hotel. There are adequate eating places nearby together with a good size supermarket.

Dear Customer, We very much appreciate your comments regarding your stay at the ibis budget Madrid Alcala de Henares. It is always a pleasure to receive positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Brossier General Manager Hotel ibis budget Alcalá de Henares.

Perfect Stop-Over.

TripAdvisor rating 5.0/5

LosRomanesJohn Couples - TripAdvisor review

We use Ibis Alcala de Henares at least FOUR times a year as we travel through Spain, on our way to the UK and ALWAYS find the Hotel very clean, Staff VERY helpful and Friendly and, hopefully will continue to do so for many years to come.

Dear John, We very much appreciate your comments regarding your stay at the ibis budget Madrid Alcala de Henares. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Brossier Director Hotel ibis budget Alcalá de Henares

NIce hotel, nice service

TripAdvisor rating 5.0/5

Mario L Couples - TripAdvisor review

We had small problem with the hot water, they solved very fast and kindly they make sure that the problem was fix. rate 10/10 the location is excellent for car travelers. And the rooms are better than most of ibis budget

Dear Mario, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Great solution for tuorism or business in Madrid

TripAdvisor rating 5.0/5

Mario R Couples - TripAdvisor review

The hotel is located in a quite area, with a lot of restaurants around, the first one is in the entrance of the hotel. The room is very quiete and good hot temperature inside. The parking for car is big and you can see the car from the window of the room :-) The emplyee at reception is very very polite, helped us, very fast, with more pillows and more towels we asked for. The quality/ price is wonderfull, all along the year there are many discounts and offers

Dear Mario R., We very much appreciate your comments regarding your stay at the ibis budget Madrid Alcala de Henares. It is always a pleasure to receive positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Brossier General Manager Hotel ibis budget Alcalá de Henares.

We enjoyed our stay

TripAdvisor rating 5.0/5

paulrE9454OB Business - TripAdvisor review

We stayed 4 days in the IBIS budget in Alacalá de Henares, Calle Hita, and all was fine. We specially want to mention two of those who attended us - Belén and Nicolás. This hotel has spacious facilities for meeting up with friends, and has easy parking. We will be returnong there already this coming week-end!

Dear Guest, We very much appreciate your comments regarding your stay at hotel ibis budget Alcalá de Henares. I will share your comments with our team, it’s always a pleasure to know how we can improve. Hope to see you again during tour next visit to Alcalá de Henares. Best regards, Nicolas Brossier Duty Manager

Lisbon to Madrid by car

TripAdvisor rating 4.0/5

Guidaturistica1 Solo travel - TripAdvisor review

I got to the hotel later than I expected. I got to another Ibis hotel by mistake because I got lost. It was more expensive than the budget one I had booked online. I got a bit disappointed cause on the phone the receptionist of the budget Ibis in Alcala de Henares, wasn't able to navigate me to the budget Ibis hotel and insisted on me stopping by and asking people for directions after I had said him there was nobody around I could ask to. He insisted on me using the Gps on my phone, after I had said him that I didn't have one. I found myself another Hotel Ibis in Alcalá where I got by car. I asked the receptionist of the Ibis Budget on the phone if they could switch the reservation to the one I got to, for the same price and he said they could. But then when I went to the reception they told me I had to pay an extra for the room, which I went for, because I was too tired and nervous then. The staying at the ibis hotel itself was nice. But very upset by the attitude of the receptionist of the Budget one.

Estimado Cliente, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis budget Madrid Alcala De Henares. Sentimos enormemente la dificuldad antes de llegar al hotel; por favor permítanos hacerle llegar nuestras mas sinceras disculpas por la confusion que nos comenta. En Ibis Budget, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo Nicolas Brossier Adj.dirección Hotel ibis budget Alcalá de Henares.

Excellent

TripAdvisor rating 5.0/5

Paul R Couples - TripAdvisor review

Great location. Staff very pleasant and helpful & spoke very good English. Plenty of parking and very close to railway station for a stress free visit to Madrid (€13.60 RTN) for 2 people. Great value.

Dear Customer, Thank you for taking the time to give our opinion in Tripadvisor following your stay at ibis budget Madrid Alcala De Henares. ibis budget establishments are dedicated to offering you the best possible service for your stays, and your opinion is very important to us. We are looking forward to welcoming you again soon at one of our hotels. Sincerely, Nicolas Brossier adj.dirección Hotel ibis budget Alcalá de Henares.

Excellent Value

TripAdvisor rating 5.0/5

Paul R Couples - TripAdvisor review

We used this Hotel for a one night stop over on our Journey from Portugal back home in the UK. The stall were great and spoke very good English. She said anything we needed please don't hesitate to ask, I asked for extra pillows and without question 2 pillows in sealed bags with handle for me to take up to our room. Excellent service and help.

Dear Paul, Thank you so much for all your words and for taking your time in sharing your comments regarding your stay al hotel ibis budget Alcalá de Henares.I will transmit them to my team.Hope to see you son again. Best regard. Nicolas Brossier Adj.dirección hotel ibis budget Alcalá de Henares.

Wojtek

TripAdvisor rating 5.0/5

wkorput Families - TripAdvisor review

Describe the service you experienced - good, friendly staff Tell us how you liked the room - OK Talk about the location & amenities - all we needed Say what you liked best - vicinity of supermarkets / least - nothing

Dear Customer, Thank you for taking the time to reply to our questionnaire following your stay at ibis budget Madrid Alcala De Henares. ibis budget establishments are dedicated to offering you the best possible service for your stays, and your opinion is very important to us. We are looking forward to welcoming you again soon at one of our hotels. Sincerely,

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