ibis budget Madrid Alcala de Henares 2 stars
Customer review rating (ALL Rating) 4.4/5 298 reviews
ALLSAFE approved hotel
Arrangement with MOMO sports club 547 yds (500 m) from the hotel (POOL-FITNESS-PADDLE TENNIS).
Summer terrace where guests can have breakfast or enjoy a refreshing drink.
Peaceful hotel at the foot of the A2 highway, 1.9 miles from the center of Alcalá de Henares.
Latest-generation high-speed WIFI.
20 mins from the IFEMA - Feria de Madrid conference center and 19 mins from Barajas airport.
Calle Hita 2, Hotel
28805 ALCALA DE HENARES
Spain
Telephone +34 918 79 68 50
Contact email
MADRID BARAJAS At 27km / 16 miles
CARRETERA N II At 1km / 0 miles
ALCALA At 0km / 0 miles
GPS:40.500544, -3.337189
Check-in from - Check out up to
100% genuine reviews from our guests
Find out moreCustomer review rating 4.5/5
Miguel Families - Confirmed reviews ALL
Very good, despite staying at the very first room in the floor near the reception, no disturbing was noticed.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Brossier Director Hotel ibis budget Alcalá de Henares
Customer review rating 2.5/5
Keith D. S. Solo - Confirmed reviews ALL
Disappointing in comparison with previous stays. The room was excessively warm from the time I entered - tried adjusting thermostat (down to 5 degrees!) and fan - made no difference so kept the window open all night. The shower head would not spray - just a jet of water from the center - tried to adjust it by turning the rim of the head but that only increased the pressure of the jet. The drain lever on the washbasin hardly raised the plug even when fully depressed so the water took a long time to empty. I had to make 3 journeys to take my belongings to the car and when I returned to the room after the second journey I found the card would not open the door although the time was only 11:58 (the same occurred on my previous visit) but fortunately the receptionist did what was necessary to the card to enable me to access the room for the final time. As I stated - a very disappointing experience and I should hope that a partial refund would be considered appropriate.
Dear Keith S., Thank you for taking the time to tell us about your experience at the ibis budget Madrid Alcala de Henares. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please ask for me if you come back. Sincerely, Nicolas Brossier Director Hotel ibis budget Alcalá de Henares
Customer review rating 2.0/5
Anonymous Couples - Confirmed reviews ALL
Asked for extra pillows....refused. Noisy guests meant little sleep....poor noise insulation between rooms and floors Coffee undrinkable.orange juice artificial colour and flavour.
Dear Stephen James T., Thank you for taking the time to tell us about your experience at the ibis budget Madrid Alcala de Henares. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Brossier Director Hotel ibis budget Alcalá de Henares
Customer review rating 4.5/5
Susana Couples - Confirmed reviews ALL
Hotel funcional
Dear Susana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Brossier Director Hotel ibis budget Alcalá de Henares
Customer review rating 3.5/5
Massimo Couples - Confirmed reviews ALL
Global quality seem to be diminished compared to previous stays. Please give the customers the possibility to set the room temperature all year long.
Dear Massimo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Brossier Director Hotel ibis budget Alcalá de Henares
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