ibis Lyon Gerland Musée des Confluences 3 stars

Customer review rating (ALL Rating) 4.4/5 1,638 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Certified ALLSAFE by Bureau Véritas

  • Private closed and paid parking with direct access to the hotel

  • Close to public transport (10 min from Perrache TGV Station) and freeway

  • Next to public transportation (TGV Perrache Station 10 min) and freeway

  • Light snacks on offer at any time, 24/7

Our accommodation(s)

Hotel location

ibis Lyon Gerland Musée des Confluences

68 Avenue Leclerc, Les Berges du Rhone
69007 LYON
France

GPS:45.733239, 4.822805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

3 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,638 reviews

TripAdvisor Rating  4.0/5  711 reviews

Good stay

Customer review rating 4.5/5

Guillaume Families - Confirmed reviews ALL

Well located and quick access to tramway. Room was OK. Nice breakfast.

Bonjour Madame, Monsieur, Nous vous remercions d’avoir pris le temps de nous laisser un commentaire, votre avis est important pour nous. Nous nous réjouissons d’apprendre que vous avez passé un excellent séjour au sein de notre hôtel, et que vous avez apprécié la qualité de nos services En espérant, vous revoir pour un prochain séjour, Bien cordialement, Hugo La réception

Normal

Customer review rating 3.5/5

Alex Solo - Confirmed reviews ALL

Good

Dear ALEXANDER R., We very much appreciate your comments regarding your stay at the ibis Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natascha - Front Desk Ibis Lyon Gerland Musée des Confluences 68 Avenue Leclerc, 69007 Lyon 04 78 58 30 70

Cold bedroom

Customer review rating 4.0/5

Caro Couples - Confirmed reviews ALL

Staff very friendly Cold in bedroom Unfortunately at the bar we was told it was closed when they were still many people there drinking maybe there friends Not sure if I would go back to that particular hotel as there is a very big choice in Lyon

Good morning Mrs U., Thank you for taking the time to leave us a comment. Your opinion is important to us. Customer satisfaction is at the heart of our business, which is why we make it our priority. We are delighted to hear that you had an excellent stay at our hotel, and that you appreciated the quality of our services. Please be aware that your stay took place during a seasonal transition period when we were unable to turn on the heating. At present it is working correctly. We also have extra blankets available at reception. During your stay, please do not hesitate to ask reception to look into your request so that we can find a solution together. We are very sorry to hear about your situation. After a certain time, the bar no longer serves drinks. However, those present can continue to consume their drinks ordered before the last service. We hope that you will give us another opportunity to earn your trust during your next stay, Yours sincerely Hugo The reception

Overall an OK hotel

Customer review rating 3.0/5

Nicky Families - Confirmed reviews ALL

Your staff were great and the general facilities were also pretty good. The room was very small and needs an update - just very basic facilities (the oldest hairdryer ever!) - just does not really live up to standards in my book. Also, we were there over the Rugby World cup and I was disappointed that the hotel pool was not open (closed for the season) it was still very hot and considering a major event was on it would have been nice to have had the option to have a swim. Location is pretty good.

Good morning Madam NICKY, Thank you for taking the time to leave us a comment. Your opinion is important to us. Customer satisfaction is at the heart of our business, which is why we make it our priority. We are sorry that your stay did not fully meet your expectations. Please be assured that all our rooms comply with the specifications imposed by the Ibis brand. Our swimming pool service is only open during the summer period from May to September. We have experienced a period of high heat late for the season as normally we have already put out a little wool to keep warm. We hope that you will give us another opportunity to earn your trust during a future stay, Yours sincerely Hugo The reception

Worse room I have ever stayed in

Customer review rating 1.5/5

Jayne Couples - Confirmed reviews ALL

Check in was the only good thing the lady was lovely. From that point it was awful the room was old run down . 2 tiny pillows not big enough for your head . Was really disappointed worst place on our trip .

Good afternoon Jayne, Thank you for taking the time to leave us a comment. Your opinion is important to us. Customer satisfaction is at the heart of our business, which is why we make it our priority. We are sorry that the room did not fully meet your expectations. Please be assured that all our rooms comply with the Ibis brand specifications. We are sorry that your stay did not fully meet your expectations. We regret that the room service did not meet your expectations and we are following this up with our team in order to maintain our usual quality of service. We hope you will give us another opportunity to earn your trust during a future stay, Yours sincerely Hugo Reception

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Other web-users rate our hotel

  • 677 reviews 8/10 Location
  • 1,029 reviews 5.8/10 Room
  • 1,063 reviews 9.4/10 Service
  • 7 reviews 8.8/10 WiFi
  • 569 reviews 8.7/10 Breakfast
  • 345 reviews 7.5/10 Cleanliness
  • 229 reviews 3.5/10 Value
  • 201 reviews 4.4/10 Amenities

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