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Novotel Lyon Gerland Musée des Confluences Hotel 4 stars

Customer review rating 4.3/5 7,718 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Lyon Gerland Musée des Confluences
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+ 19 Services
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Room 1

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Children's age

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Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • Secure covered parking (fee)

  • Our N'Loft: Team get-togethers, or family reunions just like at home

  • Family rooms, connecting possibilities, your children will be pampered.

  • VIP experience on our Executive floor!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
Information message

Hotel location

Novotel Lyon Gerland Musée des Confluences

70 avenue Leclerc
LYON CEDEX 07
69363
lyon
france

Tel: +33472711111

Fax: (+33)4/72711100

Check-in from 14h00

Check out up to 12h00

  • BUS LYON GERLAND :  C22 PLACE A. PERRIN

  • LYON GERLAND :  60 LECLERC GIRARD

  • METRO B :  B DEBOURG

  • T1 :  T1 Halle Tony Garnier

  • By plane

    LYON SAINT EXUPÉRY At 29.1km / 18.08 miles

  • By helicopter

    AEROPORT DE LYON BRON At 12km / 7.5 miles

  • By car

    GERLAND At 1km / 0.63 miles

  • By train

    LYON PART DIEU At 6.3km / 3.91 miles

  • By train

    LYON PERRACHE At 2km / 1.25 miles

GPS :45.733052, 4.823805

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. The rooms at the Novotel Lyon Gerland are available in Superior, Executive and Suite categories and are designed for families with a double bed and sofa bed for 1 or 2 children. Twin rooms (2 beds 39" wide) and connecting rooms available on request.

Classic Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed and 1 double sofa bed

Accessible room
  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 2 single size beds

Accessible room
  • Max. number of persons: 2
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Hotel Transylvania 3 Family Room

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
Rooms

Our restaurants and bars

N'CAFE GERLAND

Type of cuisine: French

Take time to look after yourself at Novotel and relax by cozying up in your room and ordering room service.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Guests can enjoy one of our bartender's drinks with friends or colleagues, in the Easywork space or even at our monthly after-work drinks and music events.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 285 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Lyon Gerland Musée des Confluences

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,718 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,228 reviews

Not really up to the Novotel expectations

TripAdvisor rating 4.0/5

Maurits B Family - 28/07/2020 TripAdvisor review

This was not we looked forward to. Actually this property did not even met the standards we have seen at Ibis Budget properties. The size of this place might have something to do with it, but we have waited in line for everything; getting in the parking (which was full),getting out of the garage to park somewhere else, checkin,... But the lines at breakfast were the worst. A second outlet would do the trick even in the Covid-period we are living in. We did not even go for a second cup of coffee or piece of banquette because of the 10min wait. However, the location of the hotel is great..just of the autoroute and with a shopping centre a 15min walk away you can find a good meal before turning in. We had a triple room but underneath the fold up were the souvenirs the previous guests left (chewing gum and wrappers)

Exellent service and accomodations

Customer review rating 4.3/5

Tony D. Business - 02/03/2020 Confirmed reviews ALL

The service of the staff from check-in, breakfast, bar service and check-out was great. The room was clean, comfortable and well serviced.

Dear Tony Mr D., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location

Customer review rating 4.3/5

Andrea E. Business - 13/02/2020 Confirmed reviews ALL

Good

Hello Andrea ! Thank you for your great feedback about your stay at our hotel. It is a great pleasure for our team. We hope to see you soon, The Team of Novotel Lyon Gerland Musée des Confluences

Well located for Matmut Stadium with excellent public transport links.

Customer review rating 4.3/5

Diana G. Couples - 27/01/2020 Confirmed reviews ALL

Excellent contemporary hotel. Secure on site parking. Efficient, frequent public transport to the city centre and old Lyon. Walking distance to the Matmut Rugby Stadium. Spacious, well equipped bedrooms. Very friendly and efficient bar and restaurant staff. Good quality food.

Dear Diana, Thank you very much for your comment regarding your stay at our place. It is always a pleasure to receive positive feedback. Indeed, we are lucky to have a lot of public transports near to the hotel. I will share your comment and your recommendations with our team, it will motivate all of our staff to keep improving this quality level. Thank you again for your precious feedback, we hope your next visit will be as pleasant as the previous one. Sincerely, Léa S.

Enjoyed my stay at the Novotel

Customer review rating 4.3/5

Madeleine Business - 24/01/2020 Confirmed reviews ALL

I enjoyed the room, and the food and wine I had for dinner. Check in and check out very easy.

Dear Madeleine, We very much appreciate your comment regarding your stay at the Novotel Lyon Gerland Musée des Confluences. I will share your comment and your recommendations with our team. It will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Léa S.
Customer review rating 4.3/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

It was good, but was better other times. I was given a room with no desk or chairs and it made it difficult to do work. Also, was was not put in the mini bar daily.

Dear Tony D., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

Business

Customer review rating 4.3/5

Anonymous Business - 12/01/2020 Confirmed reviews ALL

Due to an event it was very busy in the hotel, the capacity of the elevators was far below the demand.

Dear Yvonne T., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

Below average

TripAdvisor rating 4.0/5

rajnikhurana Business - 01/01/2020 TripAdvisor review

Air conditioning was set at 5 degrees but yea it felt like 25 degrees. Asked for fan or cooler but neither was available. Staff offered a room change which was just opposite. Aor conditiong was a bit better but again the number os not correct. I set the ac at 5degree but but felt like 20-25. Food portion are of kids size! I'd rather order online and if possible avoid the stay. Bar staff was friendly though.

Dear Rajnikhurana, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations ; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely. Emilie D. Novotel Lyon Gerland Musée des Confluences

Nice overnight stay

Customer review rating 4.3/5

Tatjana Families - 26/12/2019 Confirmed reviews ALL

We stayed only for one night but had a nice time. The room we had was very good and the staff was very polite. If our journey takes us to Lyon again we will probably stay at this hotel .

Perfect experience

Customer review rating 4.3/5

Laurent Families - 25/12/2019 Confirmed reviews ALL

Excellent one night experience with my family in the suite.

RAS

Customer review rating 4.3/5

Kristell Business - 22/12/2019 Confirmed reviews ALL

RAS

Big weekend a Lyon

Customer review rating 4.3/5

Vasco D. O. Couples - 18/12/2019 Confirmed reviews ALL

Quite comfortable with a nice atmosphere. Far from city center, but easily reachable by tram.

Dear Antonio O., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

Terrible welcome tainted the stay

Customer review rating 4.3/5

Ben Couples - 09/12/2019 Confirmed reviews ALL

The room was fine. Location good. However, upon arrival we were confronted with the rudest hospitality 'professional' I've ever encountered. She was abrupt, confrontational, facetious and dismissive. It set our whole experience off on the wrong foot and massively tainted our experience of both the hotel and the brand.

Dear Ben F., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely.

Mr

Customer review rating 4.3/5

Francis Y. A. Business - 02/12/2019 Confirmed reviews ALL

Good but not okey with French foods as I not tested some before

Dear Francis Yaw A., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

Great hotel with older rooms

Customer review rating 4.3/5

Beth Business - 18/11/2019 Confirmed reviews ALL

The staff and dining were great as always. I was in an older room that used to be a smoking room and you can still smell the smoke. Overall, the room is great with blackout curtains and a well appointed bathroom. Have visited here at least 4 times in the past and always a great experience.

Dear Beth Masters D., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

Bel hôtel belle chambre PDJ triste

Customer review rating 4.3/5

Alexandre S. Couples - 12/11/2019 Confirmed reviews ALL

All was fine except breakfast

Madame/Monsieur S., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Lyon Gerland Musée des Confluences. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs.

Wkd

Customer review rating 4.3/5

Anonymous Families - 05/11/2019 Confirmed reviews ALL

Personnel au top

Madame/Monsieur O., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Lyon Gerland Musée des Confluences. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs.

Nice place

Customer review rating 4.3/5

Anonymous Business - 04/11/2019 Confirmed reviews ALL

Nice hotel, friendly staff

Dear Ronald Joseph B., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

Mediocre

Customer review rating 4.3/5

C. Families - 03/11/2019 Confirmed reviews ALL

Parking Room service Check out

Dear Jean-Francois C., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations ; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely.
Customer review rating 4.3/5

American B. T. Business - 28/10/2019 Confirmed reviews ALL

clean room, comfortable bed, and quiet room which is really helpful.

Dear Jennifer Lynn K., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

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