Novotel Lyon Gerland Musée des Confluences 4 stars

Customer review rating (ALL Rating) 4.2/5 2,138 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Ideal location for business and leisure (close to shopping center, museum)

  • Front-row seats to shows at La Halle Tony Garnier!

  • Our N'Loft: Team get-togethers, or family reunions just like at home

  • Family rooms, connecting possibilities, your children will be pampered.

  • VIP experience on our Executive floor!

Our accommodation(s)

Hotel location

Novotel Lyon Gerland Musée des Confluences

70 avenue Leclerc, LYON CEDEX 07
69363 Lyon
France

GPS:45.733052, 4.823805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA FABRIK

Our Brasserie is open every day! Simple, quality catering that will delight the young and young at heart!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,138 reviews

TripAdvisor Rating  4.0/5  1,406 reviews

Certificate of excellence 2023

Wifi and lock did not work at all

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

No wifi connection on the third floor. The door does not lock unless you try three times. One of the receptionists ignored the guests.

Dear Wen Q., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Moirou Front Office Manager

Convenient location near motorway

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Very easy to get to and from the motorway, but it’s a rather old and tired hotel with smallish rooms compared to other Novotels.

Dear Susan W., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Moirou Front Desk Manager

Well localed. Each time less services or options

Customer review rating 3.0/5

Fernanda M. Business - Confirmed reviews ALL

Hotel is well located with respect my destination. Unfurtunatelly every time I had the impression that less and less services are available. For example, arriving on sunday leave you with no option for room service. Also talking about room services, the offer is quite limited when compared also to other hotels.

Dear Maria M. Saavedra, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Moirou Front Desk Manager

Loved our stay!

Customer review rating 5.0/5

Karen S. Families - Confirmed reviews ALL

Had a lovely nights stay. Rooms were extremely comfortable and a highlight was Camille on the bar who helped me select a wine to enjoy and was super helpful

Dear Karen, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are happy that you have a great time at the bar and Camille was helpfull for you ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Moirou Front Office Manager

Good stay

Customer review rating 4.5/5

Mr T. Families - Confirmed reviews ALL

Great hotel, friendly and helpful staff.

Dear Andy, We want to welcome you concerning your reviews of your stay in our Hotel and we are happy that your stay was great with us ! Our staff are available to help you during your stay, 24h/24h ! We wish to welcome you very soon in our hotel ! Best regards, Kevin Moirou Front Desk Manager

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Other web-users rate our hotel

  • 718 reviews 7.4/10 Location
  • 1,310 reviews 6.6/10 Room
  • 1,288 reviews 8/10 Service
  • 19 reviews 6.2/10 WiFi
  • 651 reviews 7.8/10 Breakfast
  • 460 reviews 6.2/10 Cleanliness
  • 322 reviews 3.8/10 Pool
  • 288 reviews 5.1/10 Amenities

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