Novotel Lyon Gerland Musée des Confluences 4 stars

Customer review rating (ALL Rating) 4.2/5 2,171 reviews

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Description

Hotel extras

  • Ideal location for business and leisure (close to shopping center, museum)

  • Front-row seats to shows at La Halle Tony Garnier!

  • Our N'Loft: Team get-togethers, or family reunions just like at home

  • Family rooms, connecting possibilities, your children will be pampered.

  • VIP experience on our Executive floor!

Our accommodation(s)

Hotel location

Novotel Lyon Gerland Musée des Confluences

70 avenue Leclerc, LYON CEDEX 07
69363 Lyon
France

GPS:45.733052, 4.823805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA FABRIK

Our Brasserie is open every day! Simple, quality catering that will delight the young and young at heart!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,171 reviews

TripAdvisor Rating  4.0/5  1,407 reviews

Certificate of excellence 2023

Pleasant stay

Customer review rating 4.5/5

James P. Friends - Confirmed reviews ALL

Although we were not actually in the hotel for too long, it was comfortable with good secure parking.

Dear James P., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Just to inform you that the deposit is necessary for your stay for the security of the rooms, and also your extra. With this deposit, you can use also the fast check out, that means you don't lose times to make your cehck out if there is a lot of person in the reception desk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Moirou Front Office Manager

Good Staff!

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Excellent friendly staff, but Hotel is a bit tired. Stairways and carpets old, pool are looks old. Breakfast ok, parking worked well.

Dear Richard D., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kévin Moirou Front Office Manager

basic

Customer review rating 3.0/5

Luca Business - Confirmed reviews ALL

buon albergo business

Signor, Desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso Novotel Lyon Gerland Musée des Confluences. Sono spiacente che il servizio e la prestazione non siano stati all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse. Gli alberghi Novotel desiderano offrire sempre il massimo nella qualità del servizio. Pertanto la sua opinione è per noi molto preziosa. Le assicuro che saranno intraprese tutte le azioni necessarie al fine di migliorare la qualità delle prestazioni citate. La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno. Nell’attesa di accoglierla nuovamente, le porgo, Signor, i miei più cordiali saluti Kevin Moirou Front Office Manager

great location

Customer review rating 4.0/5

Martin Business - Confirmed reviews ALL

very friendly staff

Dear Marcin, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kévin Moirou Front Office Manager

Wifi and lock did not work at all

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

No wifi connection on the third floor. The door does not lock unless you try three times. One of the receptionists ignored the guests.

Dear Wen Q., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Moirou Front Office Manager

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Other web-users rate our hotel

  • 740 reviews 7.5/10 Location
  • 1,347 reviews 6.5/10 Room
  • 1,320 reviews 8/10 Service
  • 19 reviews 6.9/10 WiFi
  • 672 reviews 8/10 Breakfast
  • 468 reviews 6.1/10 Cleanliness
  • 324 reviews 3.8/10 Pool
  • 296 reviews 5.1/10 Amenities

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