Novotel Lyon Gerland Musée des Confluences 4 stars

Customer review rating (ALL Rating) 4.2/5 2,388 reviews

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Novotel Lyon Gerland Musée des Confluences - Image 1
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70 avenue Leclerc, LYON CEDEX 07, 69363 Lyon, France

Description

Hotel extras

  • Ideal location for business and leisure (close to shopping center, museum)

  • Front-row seats for shows at Halle Tony Garnier.

  • MICE offer with a loft to make you feel right at home

  • Family rooms, connecting rooms possible, your children will be pampered.

  • Private closed and paying parking with direct access to the hotel.

Our accommodation(s)

Hotel location

Novotel Lyon Gerland Musée des Confluences

70 avenue Leclerc, LYON CEDEX 07
69363 Lyon
France

GPS:45.733052, 4.823805

Telephone
Fax +33 4 72 71 11 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA FABRIK

Our Brasserie is open every day! Simple, quality catering that will delight the young and young at heart!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,388 reviews

Customer review rating 3.5/5

Rodrigo F. Business - Confirmed reviews ALL

Room was ok. Staff were very friendly. Breakfast was good. The gym under maintenance for a full week was not very nice. The entrance for the hotel was hard to find upon arrival. Coming from the subway I could not see any signs and had to walk around the hotel until I found the entrance.

Dear Rodrigo F., Thank you for sharing your feedback. We are glad to hear that you found our staff very friendly, enjoyed your room, and appreciated the breakfast. We sincerely apologize for the inconvenience caused by the gym being under maintenance during your stay, as well as the difficulty in locating the hotel entrance. Your comments have been shared with our team to help improve signage and communication for future guests. We hope to have the opportunity to welcome you back and provide an even smoother experience next time. Best regards, Quila HINGRAI Directrice d'hébergement Novotel Gerland Musée des Confluences

Customer review rating 2.0/5

Ola B. Business - Confirmed reviews ALL

Not clean, low quality, no soap, broken iron.

Customer review rating 3.0/5

James H. Business - Confirmed reviews ALL

It needs decorating. Restaurant was quite good. Very few staff and have to queue to pay at the restaurant. It took a long time. Breakfast was good enough. Coffee was nice. Rooms are big and clean. Location is close to the tram.

Dear James H., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the spacious and clean rooms, as well as the quality of our breakfast and coffee. We appreciate your comments about the restaurant service; your observations will be taken into consideration as we continuously strive to enhance our guest experience. We hope to welcome you back to our hotel in the future. Best regards, Maé Receptionist

Customer review rating 3.0/5

Denis R. Couples - Confirmed reviews ALL

Standard! Convenient but no thrill! Nice front desk staffs! Covered parking availability albeit no electric car charging facilities.

Dear Denis R., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found our location convenient and that our front desk team made a positive impression. I appreciate your comments regarding the lack of electric car charging facilities; your input is valuable as we continually evaluate our services to enhance the guest experience. Sincerely, Charly Gal Receptionist

Customer review rating 3.5/5

Nazeem V. Business - Confirmed reviews ALL

Room was fine and spacious. Bathroom not comfortable and the bathtub was not looking clean.

Dear Nazeem V., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found the room spacious and satisfactory. However, I regret to learn that the bathroom did not meet your expectations, particularly concerning the cleanliness of the bathtub. Please be assured that we prioritize hygiene and will address your observations with our housekeeping team to ensure our standards are upheld. Best regards, Charly Gal Receptionist

Other web-users rate our hotel

  • 1,048 reviews 8/10 Location
  • 1,877 reviews 5.7/10 Room
  • 2,115 reviews 8.5/10 Service
  • 12 reviews 7.3/10 WiFi
  • 1,085 reviews 8.8/10 Breakfast
  • 942 reviews 4.9/10 Comfort
  • 798 reviews 7.5/10 Food
  • 725 reviews 5.6/10 Cleanliness

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