Novotel Lyon Gerland Musée des Confluences 4 stars

Customer review rating (ALL Rating) 4.2/5 2,259 reviews

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Description

Hotel extras

  • Ideal location for business and leisure (close to shopping center, museum)

  • Front-row seats to shows at La Halle Tony Garnier!

  • Our N'Loft: Team get-togethers, or family reunions just like at home

  • Family rooms, connecting possibilities, your children will be pampered.

  • VIP experience on our Executive floor!

Our accommodation(s)

Hotel location

Novotel Lyon Gerland Musée des Confluences

70 avenue Leclerc, LYON CEDEX 07
69363 Lyon
France

GPS:45.733052, 4.823805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA FABRIK

Our Brasserie is open every day! Simple, quality catering that will delight the young and young at heart!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,259 reviews

TripAdvisor Rating  4.0/5  1,415 reviews

Certificate of excellence 2023

Well located and good stay

Customer review rating 4.5/5

Laurence Families - Confirmed reviews ALL

Located close to the motorway, on the way to south of France. Enough comfort to stay a couple of days

Great location amazing food

Customer review rating 5.0/5

Carolina Families - Confirmed reviews ALL

The room was cozy for a family of four. The food at breakfast and dinner were delicious. The pool is very nice. The location of the hotel is conveniently located close to the Metro.

Quiet, great breakfast

Customer review rating 4.0/5

Rob Families - Confirmed reviews ALL

Staff interactions were great, at reception trying to get city cards, and over 3 breakfast sessions. Executive room was small, we had sofa bed down so the 2 kids could sleep and there was hardly any space left. Bathroom was good. Location was in the new town, about 20mins by tram to Vieux Lyon. Once you get city card it's very easy to get to Vieux Lyon (1 tram, and change to train for 2 stops).

Lower end Novotel

Customer review rating 3.5/5

Eliska Families - Confirmed reviews ALL

Unfortunately this hotel doesn’t fit to the regular 4* Novotel hotels. It needs improvement as it looks “used” and unappealing . When we came , there was some big event (not mentioned in allaccor platform), we couldn’t get into the parking because no one could hear the phone ringing. There was only one person at the reception, super loud music, so we hardly could communicate. The room we stayed smelled like it was previously a smoking room, there were stains on the sofas. Limited space for clothes, sockets and to get to the bathroom we had to maneuver ourselves difficult. Mentioned the event, it should end by 10pm, but there was noice up to 11 pm. The restaurant though is quite nice and food was very good with kind staff.

This hotel was a major disappointment!

Customer review rating 1.0/5

Deniz Business - Confirmed reviews ALL

My top priorities for any hotel are hygiene and a comfortable bed, and this hotel failed on both fronts! Firstly, the cleanliness of the toilet was subpar, which was incredibly frustrating. If basic hygiene standards aren't met, it's hard to enjoy anything else. Secondly, the bed was uncomfortable, and the pillows were terrible. Additionally, the room design was poor, with insufficient space for unpacking. While this was the least of my concerns, it still added to the overall dissatisfaction. When I realized how much I paid, I was shocked. This hotel is of very low quality, akin to a 2-star establishment, yet it's priced like a 5-star hotel. Definitely not worth the money.

Dear Denizmrs O., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Just for your information, the reception desk it's open 24h to answers to your question and found a solution about one of your problems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Moirou Front Desk Manager

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Other web-users rate our hotel

  • 800 reviews 7.5/10 Location
  • 1,482 reviews 6.1/10 Room
  • 1,405 reviews 7.8/10 Service
  • 18 reviews 6.7/10 WiFi
  • 737 reviews 8.2/10 Breakfast
  • 506 reviews 5.7/10 Cleanliness
  • 315 reviews 5.5/10 Amenities
  • 289 reviews 5.9/10 Vibe

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