Novotel Lyon Gerland Musée des Confluences 4 stars

Customer review rating (ALL Rating) 4.2/5 1,673 reviews

70 avenue Leclerc, LYON CEDEX 07, 69363 Lyon, France

Hotel extras

  • Ideal location for business and leisure (close to shopping center, museum)

  • Front-row seats to shows at La Halle Tony Garnier!

  • Our N'Loft: Team get-togethers, or family reunions just like at home

  • Family rooms, connecting possibilities, your children will be pampered.

  • VIP experience on our Executive floor!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. The rooms at the Novotel Lyon Gerland are available in Superior, Executive and Suite categories and are designed for families with a double bed and sofa bed for 1 or 2 children. Twin rooms (2 beds 39" wide) and connecting rooms available on request.

Hotel location

Novotel Lyon Gerland Musée des Confluences

70 avenue Leclerc, LYON CEDEX 07
69363 Lyon
France

GPS:45.733052, 4.823805

Telephone
Fax +33 4 72 71 11 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA FABRIK

Our Brasserie is open every day! Simple, quality catering that will delight the young and young at heart!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,673 reviews

TripAdvisor Rating  4.0/5  1,388 reviews

Certificate of excellence 2023

It was comfortable.

Customer review rating 4.0/5

Traveler Business - Confirmed reviews ALL

Unfortunately, there were no desks and chairs in my room. It was inconvenient for business.

Dear Traveler, We thank you for taking your precious time to share us your feelings following your experience at Novotel Lyon Gerland. We are pleased to received your kind comment and happy to read that you enjoyed your stay with us. Please be informed that upon availability we could provide you room with desk and share. I would be glad to add this preference to your profil in case of next stay. We hope to have the opportunity to welcome you back soon, Kind regards, Victoria FOLTA Room Division Novotel Lyon Gerland Musée des Confluences

It was just ok, but room for improvement

Customer review rating 3.0/5

Th. Z. Business - Confirmed reviews ALL

All employees were very friendly and always eager to help. The room should be more cleaner: old dust was on the edge of the tiles. The seal of the shower cabin was yellow and looks it needs to be replaced. In the room there was only 2 power plugs. The WiFi didn't worked for me only 1 time, then afterwards I was not able to connect to the guest WiFi anymore. The television has only 1 channel in German, but dozens of other languages The breakfast was very good.

Dear Mr Z., Firstly, I would like to thank you for taking the time to write this review. It is always invaluable to hear from our guests about their experience with us. I'm very pleased to hear that all our staff were friendly during your stay and that you really enjoyed the breakfast with fresh and local products. However, I am sincerely sorry to hear that you were not completely satisfied with your stay with us. I was very concerned by your comments regarding the accommodation and we have taken the proper measures to ensure that there are no similar occurences in the future. Our daily motivation is to ensure that all of our guests are completely satisfied with their experience at Novotel, with the desire to achieve the level of excellence that you have a right to expect. I would like to thank you for sharing your experience with us, and I sincerely hope that we have the opportunity to welcome you back to our hotel. Best regards Eleonora Front Desk Manager

Customer review rating 1.5/5

Sapna K. Business - Confirmed reviews ALL

1. No water bottles in room 2. 400 euros was blocked on my Forex card once at check in and again at check out time and is not yet released which made my Forex card balance negative and even after multiple follow ups and calls it’s not yet released/ credited back to my card.

Dear Sapna, First of all, I would like to thank you for the time you took to wrote this review. This is always priceless to have the notice of our guests about their experience in our establishment. I'm delighted to read that you appreciate our property and your room during your stay with us, it's always a pleasure to know that our authentic building can seduce you. Despite that, I'm really sorry regarding the misanderstood of the preauthorisation. Please note that, as precise by phone from my collegue and by email, the preauthorisation has been used to pay the final invoice. The difference has been released on the 4th of May. The proof will be sent today from my collegue. Please don't hesitate to contact me directly if you need more informations. My email address is H0… Hope you've enjoied your stay in Lyon. Best regards Eleonora Front Desk Manager

Not OK

Customer review rating 2.5/5

Joe Business - Confirmed reviews ALL

When booking @ a hotel that is being refurbished, one should announce this and inform the customer, give a special fee, free dinner...

Construction works in hotel during stay

Customer review rating 1.5/5

Janko Families - Confirmed reviews ALL

there were very noisy construction works near our room. The heavy drilling started before 9.00 AM. I could understand the need for repair and reconstruction, but we were not given any prior notice of that situation nor we were offered different accomodation on other floors or other Novotel hotels in Lyon. I have been in many hotels, but I have never experienced such situation.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 589 reviews 7.3/10 Location
  • 1,027 reviews 6.7/10 Room
  • 1,092 reviews 8/10 Service
  • 14 reviews 7.7/10 WiFi
  • 550 reviews 7.8/10 Breakfast
  • 365 reviews 6.4/10 Cleanliness
  • 261 reviews 3.3/10 Pool
  • 224 reviews 5/10 Amenities

Powered by Trustyou

All our hotels in Lyon