Novotel Lyon Gerland Musée des Confluences

First THANK YOU for the upgrade you gave me. Room was very good. My constructive feedback: . My first staying here was around 13 years ago and I have been here many times. No major improvements/investments have been done. Deterioration can be seen. . A good hotel for local travellers and short stayings. Not for international experienced travel, nor long stayings. 1. RESTO: . Everyday es the same breakfast. For 2-3 days staying this is OK, for longer business staying (my case) this is really bad. . Two crowded in peak time. Too much people in small area. Long lines to grab coffe. 2. GYM . It is clear nobody cleans this place. See the fingerprints in the TV screeen. It is dirty . Too old and noisy machines. Lack of maintainance is evident. . No small towels to clean the face. Only big ones (as those used to take a bath). Impractical. . No water, no cups. . No towels to clean the machines before/after using them. . High level hotels have the gym open 24 hr. Limiting hours is impractical for business travels. Also, one morning I needed to come down to the front desk asking to open it (lady said until 6:00 am... it was 6:07 am...) - ROOM . I stayed over the last week end. Saturday 24 at 7:00 am somebody started to work! (my room was near to an exit). I could not sleep anymore. Annoying . I ask to the maid for a laundry bag (at they front desk they told there was one in my room), no good orientation to support me. I needed to came down to the front desk to request one... - Daily refreshment was great (in the past you used to include some bars to eat... not anymore). - The halls of floor 7 and 8 smell bad. Need to get more ventilation.

Well received at the reception, pleasant and helpful person. Negative point : I had no access to Wi Fi in my room. Since I was traveling for work it created a difficulty, even to contact with my family and reassure them of my arrival.

I asked high floor and quiet and I got first floor nearby the lift. I asked for a change Moreover, I had to get my free drink coupon. Overall lack of experience from reception and VERY familiar with guests (we are not friend !)

Before I booked our one night-stay in Lyon (to go to the Côte d'Azur) I contacted the hotel via Instagram to see if our little dog is welcome, too. They not only answered speedy quick but asked for our dog's name and I sent them the name with his picture. When we arrived (friendly and superspeedy-quick check-in) in our booked suite we were greeted with a welcome note for our dog with his picture on it and a load of home-made dog treats from the hotel's chef. Wow! It's details like this that really count for me. Thank you so much, Novotel Lyon Gerald Musée des Confluences! Besides that we really appreciated the roomy and quiet suite, the complimentary Rituals products and the more than typically french-standard breakfast buffet. Vegan options were rare but when we travel we are ok with veggie options, too. For dinner we opted for a deliveroo meal since there are a couple vegan options in the area. The parking garage felt safe due to two different gates but was super hot and quite narrow. The bathroom is a bit on the small side and the short glass wall on the top of the tub doesn't keep the water inside the shower very well.

Nice place, good services and very warmful staff