Novotel Lyon Gerland 4 stars

Customer review rating (ALL Rating) 4.2/5 2,298 reviews

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Novotel Lyon Gerland - Image 1
Novotel Lyon Gerland - Image 2
Novotel Lyon Gerland - Image 3
Novotel Lyon Gerland - Image 4
70 avenue Leclerc, LYON CEDEX 07, 69363 Lyon, France

Description

Hotel extras

  • Green Key certified

  • Front-row seats for shows at Halle Tony Garnier.

  • MICE offer with a loft to make you feel right at home

  • Family rooms, connecting rooms possible, your children will be pampered.

  • Private closed and paying parking with direct access to the hotel.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room - 1 double bed and 1 single sofa bed

Photo out of - Classic Room - 1 double bed and 1 single sofa bed

The Classic room, with its new contemporary décor offers: air conditioning, flat screen TV, mini-bar, safe, courtesy tray, shower or bathtub, free Wi-Fi. Up to three people.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TVAdditional charge
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
See availabilities

With new contemporary decor, the Executive Room offers air conditioning, a flat-screen TV, safe, Nespresso machine, shower, wellness kit with bathrobes and slippers and free WIFI and minibar. Unobstructed view.

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TVAdditional charge
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

With new contemporary decor, the Superior Room offers air conditioning, flat-screen TV, minibar, safe, tea and coffee making facilities, shower and bathtub, separate toilet and free WIFI. For up to 2 people. Twin beds available on request.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TVAdditional charge
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

With new contemporary decor, the Suite offers 2 living areas, air conditioning, 2 flat-screen TVs, safe, shower or bathtub, wellness kit with bathrobe and slippers and Nespresso coffee. Free WIFI and minibar. For up to 4 people.

Max. number of persons
4
Area
From 42 m² / 452 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TVAdditional charge
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Lyon Gerland

70 avenue Leclerc, LYON CEDEX 07
69363 Lyon
France

GPS:45.733052, 4.823805

Telephone
Fax +33 4 72 71 11 00
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 186 rooms
  • 5 rooms for people with reduced mobility
  • 129 family rooms
  • 20 connecting rooms
  • 186 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express Additional charge

Business

15 Meeting rooms

Family

Services for children

  • Children''s library
  • Video game area
  • Board games available
  • Indoor playground for children
  • Play area
  • Children''s TV Channels

Well-being

Outdoor swimming pool

  • Outside
  • On site

Fitness area closed

  • On site

Sports and leisure

Bike rack facilities

  • On site

Gym

  • Nearby

Table tennis

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 72 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 1.9 ft

  • Parking pricing: 18 EUR 18 EUR Per day

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Controled access parking
  • Parking equipped with lights
  • Park with sand pit
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Parking information

  • On site

LA FABRIK

Photo out of - LA FABRIK

Our Brasserie is open every day! Simple, quality catering that will delight the young and young at heart!

Cooking style
French
Chef name
Laurent GENEVEY
Capacity
96
Accessibility
Accessible service
69363 Lyon, France
Telephone +33 4 72 71 11 27
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Cheque

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

Our Brasserie is open every day! Simple, quality catering that will delight the young and young at heart!

Our bartenders welcome you in a bright and inviting space with delicious mocktails, creative cocktails and refreshing drinks. Sample our array of finger foods and gourmet snacks for the full experience!

Express Breakfast at the bar only: hot drink, pastries, yogurt and orange juice; Morning Buffet in the restaurant; Breakfast Box: full breakfast for take-out.

The swimming pool is reserved exclusively for hotel guests. The use of bathroom towels is strictly prohibited. We would like to inform you that swimming shorts and burkinis are not permitted in the pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,298 reviews

Customer review rating 3.5/5

Vittorio P. Friends - Confirmed reviews ALL

Dear Vittorio P., Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during the check-in process. We are committed to providing efficient service, and your feedback will be taken into consideration as we strive to enhance our guest experience. Please note that we ask every client for a pre-authorization (guaranty) for any extras including the restaurant and the bar even though they're not interested in going, also the pre-authorization must be made with a physical credit card because the client will need their pin to validate the hold. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. La réception du Novotel Lyon Gerland

Customer review rating 4.0/5

Chao N. Families - Confirmed reviews ALL

Dear Mr N., Thank you for taking the time to share such detailed feedback following your stay with us. We are delighted to hear that you enjoyed the room upgrade, late check-out and our family-friendly facilities. However, we sincerely regret the difficulties you encountered when trying to resolve your billing request, as well as the frustration caused by the communication with our team. This does not reflect the standard of service we strive to provide. We are pleased that our Manager was able to address your concerns and provide a satisfactory resolution. Your feedback is valuable to us and will help us improve our service, particularly in the handling of post-stay requests. We hope to have the pleasure of welcoming you and your family back for an even better experience. Kind regards, The Novotel Reception Team

Customer review rating 4.5/5

Patil V. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Gary W. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Samira B. Couples - Confirmed reviews ALL

Dear Samira B., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location to be convenient and that our team provided you with excellent service. Best regards, La réception du Novotel Lyon Gerland

Dear Vittorio P., Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during the check-in process. We are committed to providing efficient service, and your feedback will be taken into consideration as we strive to enhance our guest experience. Please note that we ask every client for a pre-authorization (guaranty) for any extras including the restaurant and the bar even though they're not interested in going, also the pre-authorization must be made with a physical credit card because the client will need their pin to validate the hold. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. La réception du Novotel Lyon Gerland

Customer review rating 4.0/5

Chao N. Families - Confirmed reviews ALL

Overall, we had a very pleasant stay. The room upgrade and late check-out were greatly appreciated, and my son had a fantastic time playing with the table football in the lobby. ​However, I would like to highlight a very frustrating post-stay service issue: It was a simple request to split the invoice and correct an mistaken breakfast charge, but I had to call three times to explain it. The front desk staff was unable to handle it, became extremely impatient during the last call, and even hung up on me. ​Thankfully, the Manager later called me directly, apologized sincerely, and swiftly resolved everything with goodwill points and a refund. ​Excellent hotel hardware, child-friendly facilities, and great management recovery—but front desk post-stay service and basic billing handling definitely need improvement.

Dear Mr N., Thank you for taking the time to share such detailed feedback following your stay with us. We are delighted to hear that you enjoyed the room upgrade, late check-out and our family-friendly facilities. However, we sincerely regret the difficulties you encountered when trying to resolve your billing request, as well as the frustration caused by the communication with our team. This does not reflect the standard of service we strive to provide. We are pleased that our Manager was able to address your concerns and provide a satisfactory resolution. Your feedback is valuable to us and will help us improve our service, particularly in the handling of post-stay requests. We hope to have the pleasure of welcoming you and your family back for an even better experience. Kind regards, The Novotel Reception Team

Customer review rating 4.5/5

Patil V. Business - Confirmed reviews ALL

The hotel provided a comfortable and professional environment for a business stay. The staff was welcoming, attentive, and responsive to any requests. Thank you for the excellent hospitality.

Customer review rating 4.5/5

Gary W. Couples - Confirmed reviews ALL

Comfortable room with clean facilities

Customer review rating 5.0/5

Samira B. Couples - Confirmed reviews ALL

Excellent service, wonderful staff and we love the location

Dear Samira B., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location to be convenient and that our team provided you with excellent service. Best regards, La réception du Novotel Lyon Gerland

Customer review rating 4.5/5

Emma W. Business - Confirmed reviews ALL

great people working on reception - kind, friendly and helpful.. And I was bought another pillow when mine were too hard

Dear Emma W., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our staff's friendliness and helpfulness, as well as the comfort of your bed. Your feedback about the prompt assistance with your pillow is greatly valued, and we take pride in ensuring our guests have a pleasant experience. We look forward to welcoming you back in the future. Best regards, La réception du Novotel Lyon Gerland

Customer review rating 5.0/5

Willian P. Solo - Confirmed reviews ALL

All the crew members were so nice all the time. Really good breakfast. Room perfect in so many levels. I will be back as soon as possible. Really amazing. Perfect choice!

Dear Willian P., Thank you for your generous feedback. We are thrilled to hear that our team made a positive impression and that you enjoyed our breakfast offerings. It is rewarding to know that your room met your expectations on multiple levels. We look forward to welcoming you back for another delightful stay at our hotel. Best regards, La réception du Novotel Lyon Gerland

Customer review rating 3.5/5

Gernot M. Business - Confirmed reviews ALL

All in all did I had a good stay at your hotel. Many thanks for the upgrade I got from the Ibis styles to the Novotel due to construction works. But, what does not worked well was the waiting time to get to new room. I stayed already 3 nights in your hotel. I asked the person at the front desk several times. First arround 10am, when a change can be possible. “In 1or 2 hours the first rooms should be ready. I will give you a note.” After 2h I asked again. Answer: “ I will let you know when the room is ready”. At 3pm I went back to the desk, nobody informed me- the room was prepared

Customer review rating 5.0/5

Beneton A. Business - Confirmed reviews ALL

Everything around training was very well managed: spacious room, bravo + sound system worked well, support always available, lunch served fast.

Customer review rating 0.5/5

Joakim T. Business - Confirmed reviews ALL

I was locked in the bathrom, the dor handle did not work.

Dear Joakim T., Thank you for taking the time to share your experience with us. We are sorry for the inconvenience caused by the bathroom door handle. We have taken note of your comment and will share it with our maintenance team to ensure the necessary checks are carried out. Your feedback is important to us and helps us improve the quality of our services. We hope to have the pleasure of welcoming you again to the Novotel Lyon Gerland. Best regards, The Novotel Lyon Gerland Reception Team

Customer review rating 4.5/5

Michael M. Friends - Confirmed reviews ALL

A very clean well run hotel were the staff set a high standard in every thing they do

Dear Michael M., Thank you very much for your kind feedback regarding your recent stay with us. We are delighted to know that you found our hotel well-managed and clean, and that our team provided you with a high standard of service. We strive to offer an exceptional experience to all our guests, and your positive feedback is a great encouragement to our entire team. We look forward to welcoming you back to the Novotel Lyon Gerland in the future. Best regards, The Novotel Lyon Gerland Reception Team

Customer review rating 4.5/5

Lisa D. Families - Confirmed reviews ALL

We had a lovely weekend get-away as a family in your hotel. We enjoyed taking a swim in the pool and exploring Lyon. The breakfast was a real treat to all of us and we all had a very comfortable night sleep. We will be back.

Customer review rating 5.0/5

Dominique S. Business - Confirmed reviews ALL

sejour confortable

Chère Dominique s., Nous vous remercions sincèrement pour votre retour positif concernant votre séjour au Novotel Lyon Gerland. Nous sommes ravis d'apprendre que votre expérience a été confortable. Votre satisfaction est notre priorité, et vos commentaires sont précieux pour nous. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. La réception du Novotel Lyon Gerland

Customer review rating 1.0/5

Joseph B. Families - Confirmed reviews ALL

Hard to find parking, rooms tired and over priced for what it is

Customer review rating 2.0/5

Lucille B. Solo - Confirmed reviews ALL

The person at check-in was inexperienced and made my stay really bad compare to what I should have. They should be better trained. The hotel next door is getting refurbished so the relaxing pool time was a 10 min jump in the water to refresh and head back in. The rental of the pool towel was quite a shock and the front desk person trying to convinced me it is normal to go to a novotel with your own towel...

Customer review rating 1.5/5

Mandy E. Families - Confirmed reviews ALL

This place is definitely not 4 stars Very dirty all around Rooms dirty Pool dirty Communal areas dirty Bed uncomfortable Breakfast ordinary Staff don’t look happy to be there

Customer review rating 3.5/5

James L. Families - Confirmed reviews ALL

Good room. Close to the Bus station which was convenient.

Dear Ms L., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your room and our convenient location near the bus station. We are pleased that this made getting around easier during your stay. We hope to have the pleasure of welcoming you back on your next visit! Kind regards, The reception team,

Customer review rating 1.5/5

Daniel H. Families - Confirmed reviews ALL

The hotel was chosen because of its location on our journey back home from Spain as well as its pool for the kids. The hotel was renovated inside (lobby, restaurant) as it seems but the appearance from the outside as well as the pool area was little welcoming. This also is true for the underground parking (only option) with several "tricks" to be applied in order to get in/out. Unfortunately there was no welcome package for the status in the room but the kids received some pen&paper give-away so they were happy! Lastly we realized that there were several bloodstaints on the bed sheets when we went to sleep. It was too late to ask for a change and we had little time for the sleepover given an early departure so we shared the remaining clean ones. Overall a surprisingly uncomfortable and not satisfying stay in a Novotel.

Customer review rating 4.0/5

Johan L. H. Families - Confirmed reviews ALL

Parking assistance was goed net als de reception

Cher Monsieur H., Nous vous remercions chaleureusement pour votre évaluation positive. Nous sommes très heureux d'apprendre que vous êtes satisfait de notre service amical et du service de stationnement. Nous nous efforçons de répondre aux attentes de nos clients et apprécions grandement vos retours. Nous espérons avoir le plaisir de vous accueillir de nouveau dans notre hôtel à l'avenir. Belle journée 😊 Abouramane Equipe de réception .

Customer review rating 4.0/5

Marko P. Families - Confirmed reviews ALL

Good location, decent room, great breakfast, dirty small pool

Dear Ms P., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location, the comfort of your room and our breakfast. We are, however, sorry that the cleanliness of the pool did not meet your expectations. We take your comment seriously and will share it with the team in charge to ensure that particular attention is paid to the pool area. We hope to have the pleasure of welcoming you again and providing you with a more satisfying experience. We wish you a pleasant day. Kind regards, Abouramane The Reception Team.

Other web-users rate our hotel

  • 916 reviews 7.8/10 Location
  • 1,658 reviews 5.8/10 Room
  • 1,915 reviews 8.5/10 Service
  • 16 reviews 4.9/10 WiFi
  • 946 reviews 8.3/10 Breakfast
  • 839 reviews 5/10 Comfort
  • 609 reviews 6/10 Cleanliness
  • 411 reviews 5.9/10 Vibe

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