Novotel Lyon Gerland Musée des Confluences Hotel 4 stars

It was good, but was better other times. I was given a room with no desk or chairs and it made it difficult to do work. Also, was was not put in the mini bar daily.

Due to an event it was very busy in the hotel, the capacity of the elevators was far below the demand.

Air conditioning was set at 5 degrees but yea it felt like 25 degrees. Asked for fan or cooler but neither was available. Staff offered a room change which was just opposite. Aor conditiong was a bit better but again the number os not correct. I set the ac at 5degree but but felt like 20-25. Food portion are of kids size! I'd rather order online and if possible avoid the stay. Bar staff was friendly though.

We stayed only for one night but had a nice time. The room we had was very good and the staff was very polite. If our journey takes us to Lyon again we will probably stay at this hotel .

Excellent one night experience with my family in the suite.

RAS

Quite comfortable with a nice atmosphere. Far from city center, but easily reachable by tram.

The room was fine. Location good. However, upon arrival we were confronted with the rudest hospitality 'professional' I've ever encountered. She was abrupt, confrontational, facetious and dismissive. It set our whole experience off on the wrong foot and massively tainted our experience of both the hotel and the brand.

Good but not okey with French foods as I not tested some before

Stayed here as a family of four - myself, my husband and two teenage boys. Wasn’t sure what to expect but we certainly weren’t disappointed. The room was lovely, clean and spacious - it was a suite on the second floor. There were lots of little useful extras in the room including a stocked mini bar (complimentary soft drinks and nuts), a jar of sweets as well as the usual toiletries plus some extras eg shaving kits. The staff were very friendly and the bar attendant even went searching for a local channel showing the Community Shield game which certainly pleased my eldest son. He also recommended a rather nice local rosè wine which didn’t disappoint. There are plenty of things to keep younger and older children entertained including a small swimming pool, fuse-ball and an arcade game. There was a good selection of food available at the dinner buffet and breakfast. Overall, the hotel was extremely clean and well maintained as well as being ‘pretty to look at’ inside. We didn’t venture out so can’t comment on the location in relation to the City Centre. We would most definitely visit again if coming to this area.

The trip lasted a week during which I have traveled Lyon. The sites suggested by Lyon Tourist information were interesting and I manages during this week to visit most of them. In my opinion, the best was a guided tour in the st jean area.

Our overall stay was quite good. Room was a good size with a balcony. Breakfast was good and staff on duty were excellent and very obliging. Staff at checkin desk could be more polite and hospitable. The lady who checked us in was rather cold and like a robot. When I later asked a member of staff for an iron who told me ask at reception. There was a large queue at reception and he walked off. Not helpful at all. Very disappointed on these aspects.

All in all it was a good choice for an overnight to split up the road trip south. The reason I did not give it a higher rating is because of the restaurant. Unbeknown to us they only offer a buffet on the weekends in summer. 22euros per person over 12 years old. The food was not appealing and there are few options within walking distance. after a day in the car it would have been nice to have had a choice or even a small meal option. We walked 5 min to Iberica for tapas and mojitos that were fabulous. This is a pet friendly hotel which is a bonus...

Room+Breakfast+Staff : Very Good. 4 comments : [1/4] MAJOR : About NOVOTEL Yield Management policy : price amplitude & penalty far too high for customers who can't book their stay in advance [2/4] MAJOR : The 2 desktops computers in free access close to the FrontDesk / Reception have disappeared : Why ? Can they be put back ? Extremely useful for customers travelling without a laptop to quickly look at Office documents or to print flights reservations or to look at a map ... tasks for which smartphones are not convenient [3/4] Minor : Former desks in rooms were really convenient for working. Now replaced by a too small & useless table : Why ? [4/4] Minor : Procedure at garage entrance to review for late arrival between 22:30 & 23:00 : Black button seems not to ring at Front desk and if Novotel logo already appears on the small LCD display, calling by pressing the bell button does not call either the Front desk unless you actively select it (but you need to realise this) => Had to call the hotel by mobile phone to ask to open the garage gate when we arrived (Fri 05 Jan.2018 #22:45) otherwise blocked in front of the Garage gate.

We stay at this Novotel everytime we are over Lyon as it is very well located close to the city center (5 minutes by tram) the personnel is very kind and we feel like home. Ptactically at every stay we have ever been granted with good attentions ad this last time we have been upgraded for a suite instead of the room we booked: superb... many thanks! This will be for long time our second "home" in Lyon.