Novotel Lyon Gerland 4 stars

Customer review rating (ALL Rating) 4.2/5 2,337 reviews

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Novotel Lyon Gerland - Image 1
Novotel Lyon Gerland - Image 2
Novotel Lyon Gerland - Image 3
Novotel Lyon Gerland - Image 4
70 avenue Leclerc, LYON CEDEX 07, 69363 Lyon, France

Description

Hotel extras

  • Green Key certified

  • Front-row seats for shows at Halle Tony Garnier.

  • MICE offer with a loft to make you feel right at home

  • Family rooms, connecting rooms possible, your children will be pampered.

  • Private closed and paying parking with direct access to the hotel.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room - 1 double bed and 1 single sofa bed

Photo out of - Classic Room - 1 double bed and 1 single sofa bed

The Classic room, with its new contemporary décor offers: air conditioning, flat screen TV, mini-bar, safe, courtesy tray, shower or bathtub, free Wi-Fi. Up to three people.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TVAdditional charge
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
See availabilities

With new contemporary decor, the Executive Room offers air conditioning, a flat-screen TV, safe, Nespresso machine, shower, wellness kit with bathrobes and slippers and free WIFI and minibar. Unobstructed view.

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TVAdditional charge
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

With new contemporary decor, the Superior Room offers air conditioning, flat-screen TV, minibar, safe, tea and coffee making facilities, shower and bathtub, separate toilet and free WIFI. For up to 2 people. Twin beds available on request.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TVAdditional charge
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

With new contemporary decor, the Suite offers 2 living areas, air conditioning, 2 flat-screen TVs, safe, shower or bathtub, wellness kit with bathrobe and slippers and Nespresso coffee. Free WIFI and minibar. For up to 4 people.

Max. number of persons
4
Area
From 42 m² / 452 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TVAdditional charge
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Lyon Gerland

70 avenue Leclerc, LYON CEDEX 07
69363 Lyon
France

GPS:45.733052, 4.823805

Telephone
Fax +33 4 72 71 11 00
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 186 rooms
  • 5 rooms for people with reduced mobility
  • 129 family rooms
  • 20 connecting rooms
  • 186 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express Additional charge

Business

15 Meeting rooms

Family

Services for children

  • Children''s library
  • Video game area
  • Board games available
  • Indoor playground for children
  • Play area
  • Children''s TV Channels

Well-being

Outdoor swimming pool

  • Outside
  • On site

Fitness area closed

  • On site

Sports and leisure

Bike rack facilities

  • On site

Gym

  • Nearby

Table tennis

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 72 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 1.9 ft

  • Parking pricing: 18.00 € 18 EUR Per day

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Controled access parking
  • Parking equipped with lights
  • Park with sand pit
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Parking information

  • On site

LA FABRIK

Photo out of - LA FABRIK

Our Brasserie is open every day! Simple, quality catering that will delight the young and young at heart!

Cooking style
French
Chef name
Laurent GENEVEY
Capacity
96
Accessibility
Accessible service
69363 Lyon, France
Telephone +33 4 72 71 11 27
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Cheque

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

Our Brasserie is open every day! Simple, quality catering that will delight the young and young at heart!

Our bartenders welcome you in a bright and inviting space with delicious mocktails, creative cocktails and refreshing drinks. Sample our array of finger foods and gourmet snacks for the full experience!

Express Breakfast at the bar only: hot drink, pastries, yogurt and orange juice; Morning Buffet in the restaurant; Breakfast Box: full breakfast for take-out.

The swimming pool is reserved exclusively for hotel guests. The use of bathroom towels is strictly prohibited. We would like to inform you that swimming shorts and burkinis are not permitted in the pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,337 reviews

Customer review rating 0.5/5

Joakim T. Business - Confirmed reviews ALL

Dear Joakim T., Thank you for taking the time to share your experience with us. We are sorry for the inconvenience caused by the bathroom door handle. We have taken note of your comment and will share it with our maintenance team to ensure the necessary checks are carried out. Your feedback is important to us and helps us improve the quality of our services. We hope to have the pleasure of welcoming you again to the Novotel Lyon Gerland. Best regards, The Novotel Lyon Gerland Reception Team

Customer review rating 4.5/5

Michael M. Friends - Confirmed reviews ALL

Dear Michael M., Thank you very much for your kind feedback regarding your recent stay with us. We are delighted to know that you found our hotel well-managed and clean, and that our team provided you with a high standard of service. We strive to offer an exceptional experience to all our guests, and your positive feedback is a great encouragement to our entire team. We look forward to welcoming you back to the Novotel Lyon Gerland in the future. Best regards, The Novotel Lyon Gerland Reception Team

Customer review rating 4.5/5

Lisa D. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Dominique S. Business - Confirmed reviews ALL

Chère Dominique s., Nous vous remercions sincèrement pour votre retour positif concernant votre séjour au Novotel Lyon Gerland. Nous sommes ravis d'apprendre que votre expérience a été confortable. Votre satisfaction est notre priorité, et vos commentaires sont précieux pour nous. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. La réception du Novotel Lyon Gerland

Customer review rating 1.0/5

Joseph B. Families - Confirmed reviews ALL

Dear Joakim T., Thank you for taking the time to share your experience with us. We are sorry for the inconvenience caused by the bathroom door handle. We have taken note of your comment and will share it with our maintenance team to ensure the necessary checks are carried out. Your feedback is important to us and helps us improve the quality of our services. We hope to have the pleasure of welcoming you again to the Novotel Lyon Gerland. Best regards, The Novotel Lyon Gerland Reception Team

Customer review rating 4.5/5

Michael M. Friends - Confirmed reviews ALL

A very clean well run hotel were the staff set a high standard in every thing they do

Dear Michael M., Thank you very much for your kind feedback regarding your recent stay with us. We are delighted to know that you found our hotel well-managed and clean, and that our team provided you with a high standard of service. We strive to offer an exceptional experience to all our guests, and your positive feedback is a great encouragement to our entire team. We look forward to welcoming you back to the Novotel Lyon Gerland in the future. Best regards, The Novotel Lyon Gerland Reception Team

Customer review rating 4.5/5

Lisa D. Families - Confirmed reviews ALL

We had a lovely weekend get-away as a family in your hotel. We enjoyed taking a swim in the pool and exploring Lyon. The breakfast was a real treat to all of us and we all had a very comfortable night sleep. We will be back.

Customer review rating 5.0/5

Dominique S. Business - Confirmed reviews ALL

sejour confortable

Chère Dominique s., Nous vous remercions sincèrement pour votre retour positif concernant votre séjour au Novotel Lyon Gerland. Nous sommes ravis d'apprendre que votre expérience a été confortable. Votre satisfaction est notre priorité, et vos commentaires sont précieux pour nous. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. La réception du Novotel Lyon Gerland

Customer review rating 1.0/5

Joseph B. Families - Confirmed reviews ALL

Hard to find parking, rooms tired and over priced for what it is

Customer review rating 2.0/5

Lucille B. Solo - Confirmed reviews ALL

The person at check-in was inexperienced and made my stay really bad compare to what I should have. They should be better trained. The hotel next door is getting refurbished so the relaxing pool time was a 10 min jump in the water to refresh and head back in. The rental of the pool towel was quite a shock and the front desk person trying to convinced me it is normal to go to a novotel with your own towel...

Customer review rating 1.5/5

Mandy E. Families - Confirmed reviews ALL

This place is definitely not 4 stars Very dirty all around Rooms dirty Pool dirty Communal areas dirty Bed uncomfortable Breakfast ordinary Staff don’t look happy to be there

Customer review rating 3.5/5

James L. Families - Confirmed reviews ALL

Good room. Close to the Bus station which was convenient.

Dear Ms L., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your room and our convenient location near the bus station. We are pleased that this made getting around easier during your stay. We hope to have the pleasure of welcoming you back on your next visit! Kind regards, The reception team,

Customer review rating 1.5/5

Daniel H. Families - Confirmed reviews ALL

The hotel was chosen because of its location on our journey back home from Spain as well as its pool for the kids. The hotel was renovated inside (lobby, restaurant) as it seems but the appearance from the outside as well as the pool area was little welcoming. This also is true for the underground parking (only option) with several "tricks" to be applied in order to get in/out. Unfortunately there was no welcome package for the status in the room but the kids received some pen&paper give-away so they were happy! Lastly we realized that there were several bloodstaints on the bed sheets when we went to sleep. It was too late to ask for a change and we had little time for the sleepover given an early departure so we shared the remaining clean ones. Overall a surprisingly uncomfortable and not satisfying stay in a Novotel.

Customer review rating 4.0/5

Johan L. H. Families - Confirmed reviews ALL

Parking assistance was goed net als de reception

Cher Monsieur H., Nous vous remercions chaleureusement pour votre évaluation positive. Nous sommes très heureux d'apprendre que vous êtes satisfait de notre service amical et du service de stationnement. Nous nous efforçons de répondre aux attentes de nos clients et apprécions grandement vos retours. Nous espérons avoir le plaisir de vous accueillir de nouveau dans notre hôtel à l'avenir. Belle journée 😊 Abouramane Equipe de réception .

Customer review rating 4.0/5

Marko P. Families - Confirmed reviews ALL

Good location, decent room, great breakfast, dirty small pool

Dear Ms P., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location, the comfort of your room and our breakfast. We are, however, sorry that the cleanliness of the pool did not meet your expectations. We take your comment seriously and will share it with the team in charge to ensure that particular attention is paid to the pool area. We hope to have the pleasure of welcoming you again and providing you with a more satisfying experience. We wish you a pleasant day. Kind regards, Abouramane The Reception Team.

Customer review rating 3.5/5

Khaled G. Couples - Confirmed reviews ALL

Rooms was very good, swimming pool and area around it is not up to high standards, food serving can be better, food and beverages was good.

Dear Sir G., Thank you very much for your valuable feedback. We are delighted to hear that you enjoyed the rooms, as well as our food and beverages. We sincerely apologize that the swimming pool area and the food service did not fully meet your expectations. Please be assured that we have a renovation project planned for these areas, which will allow us to improve the overall experience and bring our facilities up to the high standards we aim to provide. We truly appreciate your comments and hope to have the pleasure of welcoming you back in the future to experience these improvements. Thank you , Abouramane , The reception team,

Customer review rating 4.0/5

Kim T. Couples - Confirmed reviews ALL

Great hotel. Lovely staff. Great beds and lots of room in rooms. Nice restaurant and food. Fabulous breakfast

Dear Madam T., Thank you for sharing your delightful experience at our hotel. We are pleased to hear that you enjoyed your stay, particularly the comfort of our beds, the spaciousness of the rooms, and the quality of our restaurant offerings, including breakfast. Your kind words about our staff are greatly appreciated and will be shared with the team, as they strive to provide excellent service to all our guests. Best regards, La réception du Novotel Lyon Gerland

Customer review rating 4.0/5

Edwige C. Business - Confirmed reviews ALL

comfortable and quiet bedroom. good and varied breakfast but noisy breakfast room. The air conditioning of the breakfast room was turned off because it was leaking in the room , then it was hot in the room.

Dear Madam C., Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the comfort and quietness of your room, as well as the variety and generous selection of our breakfast. We also take note of your comments regarding the noise level and temperature in the breakfast room. The air conditioning had indeed been temporarily switched off due to technical work related to a leak. We are sorry that this situation affected your comfort during this part of your stay. Thank you for your understanding. We hope to have the pleasure of welcoming you again and providing you with an even more enjoyable experience. Kind regards, Abouramane, Reception Team.

Customer review rating 1.5/5

Cecilia L. Families - Confirmed reviews ALL

We called in advance to know if we could get a family room, but were told we couldn’t. Instead we could book two rooms that would be adjacent or opposite one another. When we got to the hotel and the rooms, they’re quite far from one another and one of the rooms is exactly what we had originally asked for in the phone. Why we then had to pay for two rooms is still unclear. The next day we get the chance to talk to the hotel manager who told us that if we just wrote booking.com they would reimburse us through them so that we only paid for the one room we were using. We wrote booking.com that has now let us know that the hotel couldn’t understand our claim and would not be reimbursing us. I think the least they could have done was to let us know directly that they had no intention of doing so in the first place. The hotel it self was fine. A bit too far from anything of interest, but easy if you’re just passing through Lyon. Breakfast was not worth it.

Chère Madame L. , Nous vous remercions pour votre retour et tenons à vous présenter nos excuses pour la gène occasionnée au moment de votre arrivée. À titre explicatif, nous avons eu le plaisir de procéder au remboursement de la deuxième chambre directement sur la carte bancaire laissée en garantie le jour de votre arrivée. Nous vous invitons à nous contacter par e-mail à HO… afin que nous puissions vous transmettre la facture correspondante et échanger avec vous si nécessaire. Nous vous souhaitons une bonne journée. Abouramane Equipe de réception Novotel Gerland

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

good location, needs renovation and better upkeep

Hello Ms Chaaban Thank you for taking the time to share your feedback. 😊 We’re pleased to know that you appreciated our location. We understand your comments regarding the need for renovation and improved upkeep. A renovation project is planned for the hotel, with the aim of modernising our spaces and improving the comfort of our guests. Your feedback is important to us, and we hope to have the pleasure of welcoming you back in the future so you can experience the improvements to come. Wishing you a lovely day! ☀️ Abouramane, Front desk .

Customer review rating 0.5/5

Alexander K. Families - Confirmed reviews ALL

We had a very frustrating experience at Novotel Lyon Gerland. Check-in Issues: I booked a higher floor room (+€20) and requested a quiet room. Upon arrival, the receptionist claimed he saw neither request in the system and placed us in a standard room. After complaining, he reassigned us to a connecting room next to a very loud family. It took 1 hour just to get checked in. No one of course cared about my membership, so I guess it is useless. Fortunately, another staff member (the shift leader on July 25th) intervened, resolved the issue professionally, and was very polite—thank you to them. Room Quality: The rooms are severely outdated, even the Executive options. Breakfast Nightmare (€18/person): The scrambled eggs were inedible mush. Guests are expected to boil their own eggs, but the equipment provided does not work properly, meaning you have to cook your own meal for an overpriced paid breakfast. Unacceptable Staff Behavior: On July 26th, the breakfast shift/team leader literally laughed in my face when I asked to speak with the hotel manager, boastfully stating that he manages the teams and had already done everything I requested. Extremely rude and unprofessional. We will never return to this hotel.You can contact me in case it is needed to provide extra details

Cher Monsieur K., Nous vous remercions d'avoir pris le temps de partager votre retour concernant votre séjour. Nous sommes sincèrement désolés que votre expérience n'ait pas été à la hauteur de vos attentes. Après vérification, nous confirmons que nous ne disposions malheureusement d'aucune chambre au moment de votre arrivée pour un surclassement. Nous comprenons parfaitement la déception que cette situation a pu engendrer et nous nous excusons pour la gêne occasionnée. Nous sommes toutefois ravis de lire que notre chef de brigade en réception ait su vous apporter une solution convenable en vous accompagnons avec professionnalisme. Nous ne manquerons pas de lui transmettre vos remerciements. Concernant votre remarque sur le petit-déjeuner ainsi que votre expérience avec notre équipe de restauration, nous tenons à vous présenter toutes nos sincères excuses. Votre retour sera transmis à notre Directeur de la Restauration afin qu'il puisse échanger avec ses équipes et veiller à ce que ce type de situation ne se reproduise pas. Si vous nous accordez une nouvelle chance de vous accueillir, nous vous invitons à nous contacter directement avant votre arrivée à l'adresse h0… Nous aurons le plaisir de vous offrir un surclassement en chambre Exécutive gratuitement selon disponibilité afin de vous faire vivre une expérience à la hauteur de vos attentes. Au plaisir de vous accueillir à nouveau prochainement. Abouramane Equipe de réception h0…

Customer review rating 1.0/5

Antony H. Families - Confirmed reviews ALL

I booked this by mistake as we normally stay at the Novotel the other side of the river, which is very good. The lobby and restaurant areas in this hotel look fine, however the rooms are shabby and in our case not overly clean. One of the other rooms next to us had left a tray of food in the communal area near to our room, which I assume was room service. Upon leaving the following day the tray was still there, an invite for any rodents in the vicinity. I would never stay here again.

Cher Monsieur H., Nous vous présentons nos sincères excuses pour cette expérience qui n'a pas été à la hauteur de vos attentes. Nous regrettons que la propreté de votre chambre ainsi que le plateau-repas laissé dans les parties communes aient laissé une mauvaise impression. Ce type de situation ne reflète pas les standards de qualité que nous souhaitons offrir à nos clients, et nous allons en informer les équipes concernées afin que cela ne se reproduise plus. Nous espérons toutefois avoir l'occasion de regagner votre confiance. Lors d'un prochain séjour, nous serions ravis de vous offrir un surclassement. N'hésitez pas à me contacter directement avant votre arrivée, à l'attention d'Abouramane, et je me ferai un plaisir de m'occuper personnellement de votre réservation et de veiller à ce que votre séjour se déroule dans les meilleures conditions. Nous espérons avoir le plaisir de vous accueillir à nouveau et de vous faire vivre une expérience bien plus conforme à vos attentes. Bien cordialement, L 'équipe de réception .

Customer review rating 3.5/5

Hans L. Families - Confirmed reviews ALL

Pool bar only had chips, nothing else was available. So nothing decent to eat between lunch and diner time..

Cher Monsieur L., Votre retour concernant l’offre proposée au bar de la piscine a retenu toute notre attention. Nous sommes désolés que celle-ci n’ait pas été à la hauteur de vos attentes et comprenons votre déception de ne pas avoir pu profiter d’une restauration plus complète entre le déjeuner et le dîner. L’expérience de nos clients étant au cœur de nos priorités, votre remarque sera partagée avec nos équipes afin de poursuivre l’amélioration de nos services et de notre offre. Nous espérons avoir le plaisir de vous accueillir prochainement afin de vous proposer une expérience pleinement satisfaisante. Belle journée, L'équipe de réception

Customer review rating 3.5/5

Sandra K. Families - Confirmed reviews ALL

All very good. The only negative thing is, just the sleepingcouch was very unconfortable.

Dear Mrs. K., Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay overall. We also appreciate your feedback regarding the comfort of the sofa bed, which will help us continue improving the quality of our services. We look forward to welcoming you back to the Novotel Lyon Gerland in the near future. Kind regards, The Novotel Lyon Gerland Team

Other web-users rate our hotel

  • 928 reviews 7.8/10 Location
  • 1,689 reviews 5.8/10 Room
  • 1,997 reviews 8.2/10 Service
  • 16 reviews 3.2/10 WiFi
  • 983 reviews 8.4/10 Breakfast
  • 852 reviews 5/10 Comfort
  • 641 reviews 5.8/10 Cleanliness
  • 412 reviews 5.8/10 Vibe

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