Novotel Lyon Gerland Musée des Confluences 4 stars

Customer review rating (ALL Rating) 4.2/5 2,335 reviews

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Description

Hotel extras

  • Outdoor pool: a true oasis of freshness and relaxation all summer long.

  • Front-row seats for shows at Halle Tony Garnier.

  • MICE offer with a loft to make you feel right at home

  • Family rooms, connecting rooms possible, your children will be pampered.

  • Private closed and paying parking with direct access to the hotel.

Our accommodation(s)

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Room 1

Hotel location

Novotel Lyon Gerland Musée des Confluences

70 avenue Leclerc, LYON CEDEX 07
69363 Lyon
France

GPS:45.733052, 4.823805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA FABRIK

Our Brasserie is open every day! Simple, quality catering that will delight the young and young at heart!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,335 reviews

Customer review rating 3.5/5

Dennis V. W. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Christophe L. D. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Gareth W. Couples - Confirmed reviews ALL

Customer review rating 1.5/5

Benedikte V. O. Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to read that you found our team kind and polite. However, we are truly sorry that several aspects of your stay, including the cleanliness, the condition of the facilities, the temperature, the waiting times and the swimming pool, did not meet your expectations. Please be assured that your comments have been shared with the relevant teams, as they are invaluable in helping us improve the experience we provide to our guests. We also regret that you experienced communication difficulties and will continue to support our teams in delivering the highest level of service. We sincerely hope to have the opportunity to welcome you again in the future and provide you with a stay that better reflects our standards. Please do not hesiate to book directly with us so we can make sure your experience will be memorable. Kind regards, The Front Desk

Customer review rating 0.5/5

Sicheng S. Business - Confirmed reviews ALL

Dear Sir, We are truly sorry to read about your experience and regret that your stay did not meet your expectations. However, we are surprised by your comment regarding the payment of your stay. After reviewing your reservation, we can confirm that a prepayment was successfully received. We would be grateful if you could contact us directly and provide us with more details about what happened. This will allow us to better understand the situation and, of course, do everything we can to resolve the issue and make up for the inconvenience you experienced. We look forward to hearing from you and hope to have the opportunity to restore your confidence in our hotel. Kind regards, The management

Other web-users rate our hotel

  • 987 reviews 8/10 Location
  • 1,788 reviews 5.7/10 Room
  • 2,063 reviews 8.4/10 Service
  • 15 reviews 3.6/10 WiFi
  • 1,050 reviews 8.5/10 Breakfast
  • 904 reviews 5/10 Comfort
  • 689 reviews 5.5/10 Cleanliness
  • 404 reviews 3.6/10 Pool

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