Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating (ALL Rating) 4.4/5 1,464 reviews

Mercure Grand Hotel Biedermeier Wien - Image 1
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Mercure Grand Hotel Biedermeier Wien - Image 3
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Description

Hotel extras

  • Hotel building under heritage protection

  • Prime location in the historic Sünnhof Passage, close to major attractions

  • Fitness center and wellness area with sauna

  • Free private parking spaces

  • Two restaurants serving traditional Viennese cuisine

Our accommodation(s)

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Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030 VIENNA
Austria

GPS:48.204055, 16.388774

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,464 reviews

TripAdvisor Rating  4.1/5  1,814 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Javier P. Business - Confirmed reviews ALL

The temperature of the hotel was too high and I spent the night hearing water dripping from the ceiling... Not my best experience.

Dear Mr. P., Thank you for taking the time to share your feedback with us. We sincerely regret any inconvenience you experienced during your stay. Regarding the room temperature, please allow us to clarify that our hotel operates with a central heating system, which is set to a standard temperature for all rooms. While individual temperature adjustment is unfortunately not available, the heating can be turned off via the in-room control panel should the room feel too warm. We apologize if this was not communicated clearly during your stay. We truly appreciate your feedback and regret that this visit did not fully meet your expectations. Should you have any further suggestions or preferences, please do not hesitate to contact us. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Tatiana V. Solo - Confirmed reviews ALL

The room was spotless and the location is very central.

Dear Mrs. V., Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay and that our location contributed positively to your experience. If you have any further suggestions on how we can improve or any preferences for your next visit, please do not hesitate to contact us. We hope to have the pleasure of welcoming you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 4.0/5

Tim E. Families - Confirmed reviews ALL

Stayed at the Mercure for a Christmas family holiday. Convenient location near train station and within walking distance to the heart of the old city. While some of the room decor was a bit dated, the amenities were decent, the room sizes were above average and our stay was enjoyable

Dear Mr. E., Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a pleasant stay and that our location contributed positively to your experience. If there is anything we can do to make your stay more comfortable, or if you have any further suggestions on how we can improve, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 2.5/5

Lucy B. Solo - Confirmed reviews ALL

Good location close to the train station. Hotel is in a nice old building but room furnishing were very dated, floor heating dial was broken (couldn’t turn on) and the shower water was only luke warm. Would look to stay elsewhere in the future.

Dear Mr. Zennetti, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused during your stay. We have addressed these matters with the relevant team to ensure further review and improvement. Should you have any additional suggestions on how we can improve, or if you have any preferences for your next visit, please do not hesitate to contact us. We hope to have the pleasure of welcoming you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 4.5/5

Andrejs V. Friends - Confirmed reviews ALL

Had an early check in and late check out, which was fine. Good breakfast, good region

Dear Mr. V., Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a pleasant stay and that our location and breakfast contributed positively to your experience. If you have any further suggestions on how we can improve, or if you have any preferences for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

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Other web-users rate our hotel

  • 1,471 reviews 9.7/10 Location
  • 1,590 reviews 5.9/10 Room
  • 1,307 reviews 9.2/10 Service
  • 33 reviews 4.7/10 WiFi
  • 828 reviews 8.7/10 Breakfast
  • 473 reviews 7.2/10 Cleanliness
  • 41 reviews 8.1/10 Wellness Area

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