Mercure Grand Hotel Biedermeier Wien 4 stars

I come here,on average, 3 times a year and always have a pleasant experience. I come to relax and enjoy good service and that is what I get. I will be back soon.

Good location, nice atmosphere. Breakfast setting somewhat uncomfortable.

I had a wonderful experience. The staff was friendly and helpful. The food was very good and the room was very clean, comfortable and inviting.

Everything was perfect, room, breakfast etc.

Location is excellent with public transport easily accessed. Rooms are a bit small but adequate and very quiet. Breakfast is too expensive and the hotel missed out on possible revenue from our group of 3 staying one week as there are lots of good breakfast cafes nearby. Would stay here again.

This has to be one of the worst, if not the worst, stays I've had in a hotel. The only positive I can find is the location which although it is not central, it is still very convenient. The mattress was like sleeping on a rock and imagine I actually prefer hard mattresses but this was horrible. I woke up in pain, literally, every single day. The room generally was average, at best, the wifi was dodgy but the most serious issue was that we suffered a bug attack during our stay and we obviously had to professionally disinfest all our things, at a considerable cost, once we returned. Absolutely awful.

I like the whole experience - rooms, location, breakfast. But what I would like to point out is the extremely kind staff at the reception. The special praise goes to your receptionist Philip, who was extraordinary polite and whose advises were very useful and helped us to enjoy our stay in Vienna.

very bad as temperature ın the room was never hot . all nıght cold was botherıng a lot .

Everything was pleasant . Room was nice and serviced everyday . I had a double for single occupancy . My family had two rooms . We did not avail of breakfast as it was expensive . Good breakfast options in cafes nearby .

Good price good location Good hotel.

Nice hotel, located close to the center of Vienna, room was very quite

Very clean and well run hotel. All staff very helpful and location is easy 10 minute walk to Centre. Hotel garage is also convenient. Absolutely recommended.

Old hotel very expensive: old fashioned, little things that make the stay uncomfortable like no plugs next to the bed, uncomfortable pillows... Reception and restaurant service needs to be improved: people in the restaurant were slow, without apologizing, order of dishes we asked for didn’t make sense we got the starters just 10min before the dessert and we started with the main dish. It’s a mercure I’m not expecting a Hilton service/room but neither what we got: ibis budget. It costs us 850€ for 4 nights, next time I rather pay for a nice Airbnb for this price. I would definitely not recommend this hotel to anyone.

We thoroughly enjoyed our stay, the hotel was clean, with well appointed rooms and ensuite. The staff were all helpful and polite and the breakfasts were plentiful and it was easy to find something everyone could eat. The hotel is in a good location being only 15 minutes walk from the main city centre and is is close to the main station from the airport.

Room are extremely smal, can’t have shower as the roof very low+ inclined So I cannot stand to take a shower , so for 2 nights didn’t take a shower Bed very very smal fits a child not a man