Mercure Grand Hotel Biedermeier Wien 4 stars

TripAdvisor rating 4.0/5 1,577 reviews
Mercure Grand Hotel Biedermeier Wien
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • PorterPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030
vienna
austria

Tel: +431716710

Fax: (+43)1/71671503

Contact email

Check-in from 14h00

Check out up to 12h00

  • CAT :   CityAirportTrain WIEN MITTE

  • City Airport Train :   CAT WIEN MITTE

  • U 3 :   U3 ROCHUSGASSE

  • U3 :   U3 LANDSTR. HAUPSTR

  • U4 :   U4 LANDSTR. HAUPTST

  • City Airport Train :   CAT WIEN MITTE

  • Tram O :   Tram line O SECHSKRÜGLGASSE

  • By plane

    VIENNA INT. AIRPORT At 17.3km / 10.75 miles

  • By car

    LANDSTRASSE GUERTEL At 1.5km / 0.93 miles

  • By train

    WIEN SUEDBAHNHOF At 1.5km / 0.93 miles

  • By train

    WIEN WESTBAHNHOF At 6.5km / 4.04 miles

GPS :48.204055, 16.388774

Our accommodations

Choose between Classic Biedermeier Twin Rooms (comfortable room with separate beds); Junior Suite with 2 twin beds (large room with extra seating area); Biedermeier Suite with 1 double bed (living room and one bedroom, large writing desk); Deluxe Rooms with 1 queen size bed; Deluxe Rooms with 1 king size bed. All rooms are air-conditioned and have high speed Internet

Classic Biedermeier single room with 1 single bed

  • Max. number of persons: 1
  • Area: From 22
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Biedermeier Double Room with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Biedermeier Double Room with twin beds

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Quiet mezzanine Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 25

Privilege Room with a king-size bed

  • Max. number of persons: 2
  • Area: From 25
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Biedermeier Suite

  • Max. number of persons: 4
  • Area: From 60
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Quiet mezzanine Family Suite

  • Max. number of persons: 4
  • Area: From 30

Our restaurants and bars

WINTERGARTEN

Type of cuisine: International

Enjoy the world famous Viennese Cuisine in this romantic a-la-carte restaurant with an idyllic garden terrace! An exquisite selection of Austrian delights, seasonal delicacies and international specialties are on offer for lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BIEDERMEIER BAR

Photo non contractuelle / Strictly non binding

Our Biedermeier Bar in the Sünnhof Passage is the ideal evening meeting place to enjoy a glass of wine in a relaxed setting.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 62

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Grand Hotel Biedermeier Wien

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,631 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,577 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good price good location Good hotel

Customer review rating 4.5/5

Pierre B. Families - 10/01/2020 Confirmed reviews ALL

Good price good location Good hotel.

good time in Vienna

Customer review rating 4.5/5

Giorgio Families - 08/01/2020 Confirmed reviews ALL

Nice hotel, located close to the center of Vienna, room was very quite

Dear Mrs T., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Great Location and Well Appointed Room

Customer review rating 4.5/5

Rick Couples - 07/01/2020 Confirmed reviews ALL

Very clean and well run hotel. All staff very helpful and location is easy 10 minute walk to Centre. Hotel garage is also convenient. Absolutely recommended.

Dear Mr L., Thank you for the great review of our hotel! Many thanks for your recommendation. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Bad quality-price

Customer review rating 4.5/5

Maria Couples - 03/01/2020 Confirmed reviews ALL

Old hotel very expensive: old fashioned, little things that make the stay uncomfortable like no plugs next to the bed, uncomfortable pillows... Reception and restaurant service needs to be improved: people in the restaurant were slow, without apologizing, order of dishes we asked for didn’t make sense we got the starters just 10min before the dessert and we started with the main dish. It’s a mercure I’m not expecting a Hilton service/room but neither what we got: ibis budget. It costs us 850€ for 4 nights, next time I rather pay for a nice Airbnb for this price. I would definitely not recommend this hotel to anyone.

Dear Meritxell G., thank you very much for your evaluation and feedback. I am very sorry that we could not fully meet your expectations. Please always inform us during your stay if something is not to your satisfaction so that we can react immediately. It would be very nice if you would give us another chance so that we can convince you of our quality in general. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

A very clean, modern hotel with well appointed rooms in a good location to the city centre.

Customer review rating 4.5/5

Rob W. Families - 02/01/2020 Confirmed reviews ALL

We thoroughly enjoyed our stay, the hotel was clean, with well appointed rooms and ensuite. The staff were all helpful and polite and the breakfasts were plentiful and it was easy to find something everyone could eat. The hotel is in a good location being only 15 minutes walk from the main city centre and is is close to the main station from the airport.

Dear Robert W., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Very bad experience

Customer review rating 4.5/5

Dr E. K. Couples - 02/01/2020 Confirmed reviews ALL

Room are extremely smal, can’t have shower as the roof very low+ inclined So I cannot stand to take a shower , so for 2 nights didn’t take a shower Bed very very smal fits a child not a man

Dear Dr Essam K., thank you very much for your evaluation and feedback. I am very sorry that we could not fully meet your expectations. Please always inform us during your stay if something is not to your satisfaction so that we can find a solution for you if necessary. It would be very nice if you would give us another chance to convince you of our service quality in general. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Let down by the noise from the cleaning trolleys

Customer review rating 4.5/5

Steve Couples - 28/12/2019 Confirmed reviews ALL

The hotel was lovely, it was in a convient setting for the town and for the transport whether that was tram train or bus. It was so easy to get to and from the airport. The hotel was clean and was very festive and the breakfast was good. We stopped in room 344 and this appear to be the area that the cleaning trollies were stored. This became a problem at 07.00 when the cleaners started moving the trolleys about and banging them into the wall where our head board was situated, the problem was compounded on our last night as the activity started at at 05.30. This spoiled a perfect break. Sadly when we reported this on our checkout it was met with indifference from the staff.

Dear Stephen P., thank you very much for your evaluation and feedback. Please always inform us during your stay if something is not to your satisfaction, because only then we can react immediately. We would be very happy to see you again. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Relaxing break

Customer review rating 4.5/5

John C. Couples - 26/12/2019 Confirmed reviews ALL

Overall my stay was pleasant and relaxing. Thus was my second stay at your hotel. The hotel is well situated. Rooms are more traditional than modern style. Beds are comfortable. Rooms spotless. Staff friendly. Breakfast has a reasonable choice. Coffee is always fresh. Can’t comment on the restaurant as we only had breakfast there

Dear John C., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

A wonderful stay

Customer review rating 4.5/5

Moa Friends - 25/12/2019 Confirmed reviews ALL

Everything was great, the staff was nice, the cleaning was impeccable, the rooms and location were superb!

Dear Moa Felicia Birgitta T., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Excellent

Customer review rating 4.5/5

Karen Families - 23/12/2019 Confirmed reviews ALL

Excellent from check in to check out

Dear Karen P., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Good, except for a specific annoyance.

Customer review rating 4.5/5

Johannes Families - 23/12/2019 Confirmed reviews ALL

There is a lot to say about what went good, or even great but there is still the issue with only 1 (single) child seat available for breakfast. Please - just send one employee to ikea and buy 10 of their very cheap but practical child seats and everything is golden.

Dear Johannes T., thank you for your rating and feedback. Your feedback is very important to us. Of course we will optimize this for you. We would be very happy to see you again. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Just average

Customer review rating 4.5/5

Irene Couples - 23/12/2019 Confirmed reviews ALL

The rooms are really old fashioned. Though the location of the hotel is good because it is very close to the underground. The biggest issue for us was that the staff was very loud every morning from 6.30am. They were laughing and shouting outside our room. It was unbelievable. Additionally, there was only one bottle of water in the room and we got charged when we asked for another one.

Dear Irene A., thank you for your rating and feedback. Please always let us know during your stay if something is not to your satisfaction, so that we can react immediately. We would be very happy to see you again. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien
Customer review rating 4.5/5

Larry D. Couples - 16/12/2019 Confirmed reviews ALL

Good room. Quiet location. Breakfast options a little limited.

Dear Mrs D., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Excellent location and a great stay.

Customer review rating 4.5/5

Benjamin G. Couples - 16/12/2019 Confirmed reviews ALL

We enjoyed very much our stay at your hotel. Friendly staff, great and very clean room. Congratulations to the housekeeping department who did a wonderful and consistent job!!!!

Dear Benjamin G., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

A cosy, comfortable and pleasant hotel

Customer review rating 4.5/5

Stella S. Business - 16/12/2019 Confirmed reviews ALL

Efficient, friendly, professional reception. Very quick in all transactions. Comfortable room. Excellent breakfast.

Dear Stella S., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Comfortable hotel, room was very cold

Customer review rating 4.5/5

Anonymous Couples - 15/12/2019 Confirmed reviews ALL

Great location and the staff were very friendly. We would recommend this hotel and stay again. Our room was very cold however and the problem was known to the staff before we even reported it. Maybe attention to those little details could be improved.

Dear mrs W., thank you very much for your review and feedback. I apologize for the inconvenience regarding the room temperature. Of course this is not our standard. We would be very happy to see you again. Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Good location small room

Customer review rating 4.5/5

Ahmed Solo - 14/12/2019 Confirmed reviews ALL

The location is a plus Staff are helpful and friendly Room needs renovation and was extremely small

Dear Mr B., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

christmas markets

Customer review rating 4.5/5

Katrin Friends - 12/12/2019 Confirmed reviews ALL

very enjoyable - great location - reception staff very helpful

Dear Jeffrey H., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

One of the most pleasant hotel experiences

Customer review rating 4.5/5

Inga Business - 12/12/2019 Confirmed reviews ALL

My stay was very nice - the room was fabulous, the restaurant and food was very good, personell was kind and friendly! If you like a classic hotel, this is one to use. Location was also perfect for me both for the exploring the city and for the business meeting as well.

Dear Inga R., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Christmas Break

Customer review rating 4.5/5

Mrs V. H. Friends - 10/12/2019 Confirmed reviews ALL

Good service, good location, very clean and a lovely variety of breakfast food.

Dear Mrs H., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien
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