Mercure Grand Hotel Biedermeier Wien 4 stars

The staff was not helpful. The rooms are not well lit and arrangements are not sufficient. The staff didn't help, not one person but three of them.

The extremely polite and helpful receptionists, gave us a very comfortable room - away from other residents since we had a dog with us just in case - and even offered us free access to the mini bar. Clean room, quiet. Great location just a few steps from Wien Miete U-bahn and train stations. Above all since we decided to stay overnight in Vienna literally the last minute it was very nice from the Hotel to accept our checking in early in the morning that was 8 o'clock am. Definetely recommended.

Very good. excellent value for money. The bathrooms could be renovated.

All good and up to the standard I would expect from a Mercure. Room was excellent and well appointed and clean. Particular mention to the gentleman who ran the breakfast service. He went out of his way to help us and ensure we had what we needed. If I were to give some honest feedback to help I would point out that although the beds were made up and new towels given, no replacement of Nespresso pods nor removal or replacement of dirty cups made the two nights seem more like an apartment stay than a hotel stay. This lower level of service is why the rating is downgraded from what could have been a 10/10 stay.

It was the usual good service that I have come to expect over the years. I use the hotel as it is in centre and close to the CAT for the airport. Had no problems and was impressed with the measures put in place due to COVID.

The hotel is located in a nice area with very good public transportation services. The little street is very charming and the decoration gives a nice flair. The breakfast buffet was also very good. The room was happy he, totally unexpected. The only minutes point was the shower, because there was very little space, specially if you are tall. My husband hat to shower sitting on the bathtub. All in all a good stay.

The room has 1 *. I very uncomfortable bed and short blanket - like for kids. The bed sheet was with holes in it. The corridor had broken tiles and furniture. It is definitely not a 4 * hotel.

Great staff

I got a very nice greeting from Christian on reception when I arrived but can't say the same about his female colleague when I asked her for something on Saturday night. As an Accor gold member I was upgraded and got a free drink voucher as well as a small chocolate in my room and free minibar which I appreciated. I always feel that the Accor loyalty programme is superior to other hotel programmes I belong to. I was in suite 333 and had to carry my suitcase up another flight of stairs after taking the lift to the 3rd floor. The first thing I noticed was the thin carpet on the floor with no padding between it and the floorboards. My first impression was that everything was outdated, not exactly true Biedermeier style, and could do with being renovated. I didn't particularly like the footboards on the beds as I'm quite tall. I also had to bend sideways under the slanted roof by the shower and the water pressure wasn't great. The worst thing was the really uncomfortable couch which was actually a single bed with a cover pushed against a board nailed to the wall. I would have preferred a proper couch which I could rotate and a footrest to put my feet up. There was only a small TV screen above the minibar, which had to be replaced as it was broken, so I had to turn my head to watch it. There were no TVs in either of the two bedrooms. I had dinner in the restaurant both nights I was there. The food was just alright with mainly meat dishes so not much choice for someone who doesn't eat meat. The second night I ordered a Caesar's salad and got a mushy heap of iceberg lettuce. Someone might want to inform the chef that a Caesar's salad is made with romaine lettuce. The salad was also too expensive for what it was. The service was friendly which is why I went there twice as I didn't see any other places I liked nearby. Overall a good stay due to the spaciousness of my suite and the convenience getting there from the airport with the CAT train to Wien Mitte then a 10 minute walk but I would probably try a different hotel next time.

I got a very friendly greeting from Christian and received an upgrade and drink voucher as I'm a gold member. I couldn't say the same for his female colleague on Saturday night. The hotel runs down both sides of the alley and there are long corridors to walk down. I took the lift up to the 3rd floor, my suite 333 was up another flight of stairs (next to rooms 331 and 332) which could be inconvenient if you have a heavy suitcase. In my suite there was carpet on the floor but no padding between it and the floorboards, there was a bedroom on the right of the corridor then a toilet then an open living room which led to the bathroom which had a slanted roof so you had to bend sideways in the shower and the water pressure wasn't very high. There was a second bedroom at the end which is where I slept and I wasn't disturbed by any noise. My impression was that everything was very old-fashioned, it wasn't exactly true Biedermeier style and I felt like it could do with being renovated. There were no TV screens in the bedrooms and the one in the living room was very small. There was no couch, just a single bed pushed against a board on the wall and it was extremely uncomfortable and since the TV screen was fixed to the wall above the minibar you had to turn your head to watch it. It would be nice to have a proper couch which you can move and a footrest. I had dinner in the restaurant both nights as I was there and the food was alright but the Caesar's salad was just a huge mushy heap of iceberg lettuce and was too expensive. My stay was fine but I would probably try another hotel next time a bit closer to the centre.

stay at hotel followed a week in Graz for myself and my wife visiting my daughter. Found hotel very helpful, upgrading our room to a double bedroom. Staff on reception were particularly helpful with good english to help with booking the hop / off red bus tour round Vienna and the train transfer link to airport.

Reception service is extraordinary, rooms are great and very comfortable (Privileg rooms), the staff at the bar and breakfast are super accommodating and pleasant. It could not be better.

I loved my experience at the hotel. The only improvement would be a better gym with TV.

Stayed 3 nights, the room was very well equipped and comfortable. The breakfast was excellent. The gym and sauna were good but there was only 1 shower and if there was a small swimming pool I would have marked the hotel 10 out of 10! Other than breakfast, I didn't eat in the restaurant so can't comment on that.

Once we orientated ourselves, the hotel is really well located and close to many facilities. The map the receptionist gave us could have been explained, showing where the hotel was on the map as it was on the edge/not even marked I think.