Mercure Grand Hotel Biedermeier Wien 4 stars

Nice hotel, located close to the center of Vienna, room was very quite

Very clean and well run hotel. All staff very helpful and location is easy 10 minute walk to Centre. Hotel garage is also convenient. Absolutely recommended.

Old hotel very expensive: old fashioned, little things that make the stay uncomfortable like no plugs next to the bed, uncomfortable pillows... Reception and restaurant service needs to be improved: people in the restaurant were slow, without apologizing, order of dishes we asked for didn’t make sense we got the starters just 10min before the dessert and we started with the main dish. It’s a mercure I’m not expecting a Hilton service/room but neither what we got: ibis budget. It costs us 850€ for 4 nights, next time I rather pay for a nice Airbnb for this price. I would definitely not recommend this hotel to anyone.

We thoroughly enjoyed our stay, the hotel was clean, with well appointed rooms and ensuite. The staff were all helpful and polite and the breakfasts were plentiful and it was easy to find something everyone could eat. The hotel is in a good location being only 15 minutes walk from the main city centre and is is close to the main station from the airport.

Room are extremely smal, can’t have shower as the roof very low+ inclined So I cannot stand to take a shower , so for 2 nights didn’t take a shower Bed very very smal fits a child not a man

The hotel was lovely, it was in a convient setting for the town and for the transport whether that was tram train or bus. It was so easy to get to and from the airport. The hotel was clean and was very festive and the breakfast was good. We stopped in room 344 and this appear to be the area that the cleaning trollies were stored. This became a problem at 07.00 when the cleaners started moving the trolleys about and banging them into the wall where our head board was situated, the problem was compounded on our last night as the activity started at at 05.30. This spoiled a perfect break. Sadly when we reported this on our checkout it was met with indifference from the staff.

Overall my stay was pleasant and relaxing. Thus was my second stay at your hotel. The hotel is well situated. Rooms are more traditional than modern style. Beds are comfortable. Rooms spotless. Staff friendly. Breakfast has a reasonable choice. Coffee is always fresh. Can’t comment on the restaurant as we only had breakfast there

Everything was great, the staff was nice, the cleaning was impeccable, the rooms and location were superb!

Excellent from check in to check out

There is a lot to say about what went good, or even great but there is still the issue with only 1 (single) child seat available for breakfast. Please - just send one employee to ikea and buy 10 of their very cheap but practical child seats and everything is golden.

The rooms are really old fashioned. Though the location of the hotel is good because it is very close to the underground. The biggest issue for us was that the staff was very loud every morning from 6.30am. They were laughing and shouting outside our room. It was unbelievable. Additionally, there was only one bottle of water in the room and we got charged when we asked for another one.

Good room. Quiet location. Breakfast options a little limited.

We enjoyed very much our stay at your hotel. Friendly staff, great and very clean room. Congratulations to the housekeeping department who did a wonderful and consistent job!!!!

Efficient, friendly, professional reception. Very quick in all transactions. Comfortable room. Excellent breakfast.

Great location and the staff were very friendly. We would recommend this hotel and stay again. Our room was very cold however and the problem was known to the staff before we even reported it. Maybe attention to those little details could be improved.