Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating 4.5/5 4,700 reviews
Mercure Grand Hotel Biedermeier Wien
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • PorterPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030
vienna
austria

Tel: +431716710

Fax: (+43)1/71671503

Contact email

Check-in from 14h00

Check out up to 12h00

  • CAT :   CityAirportTrain WIEN MITTE

  • City Airport Train :   CAT WIEN MITTE

  • U 3 :   U3 ROCHUSGASSE

  • U3 :   U3 LANDSTR. HAUPSTR

  • U4 :   U4 LANDSTR. HAUPTST

  • City Airport Train :   CAT WIEN MITTE

  • Tram O :   Tram line O SECHSKRÜGLGASSE

  • By plane

    VIENNA INT. AIRPORT At 17.3km / 10.75 miles

  • By car

    LANDSTRASSE GUERTEL At 1.5km / 0.93 miles

  • By train

    WIEN SUEDBAHNHOF At 1.5km / 0.93 miles

  • By train

    WIEN WESTBAHNHOF At 6.5km / 4.04 miles

GPS :48.204055, 16.388774

Our accommodations

Choose between Classic Biedermeier Twin Rooms (comfortable room with separate beds); Junior Suite with 2 twin beds (large room with extra seating area); Biedermeier Suite with 1 double bed (living room and one bedroom, large writing desk); Deluxe Rooms with 1 queen size bed; Deluxe Rooms with 1 king size bed. All rooms are air-conditioned and have high speed Internet

Classic Biedermeier single room with 1 single bed

  • Max. number of persons: 1
  • Area: From 22
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Classic Biedermeier Double Room with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Classic Biedermeier Double Room with twin beds

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Quiet mezzanine Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 25
Accessible room

Privilege Room with a king-size bed

  • Max. number of persons: 2
  • Area: From 25
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Biedermeier Suite

  • Max. number of persons: 4
  • Area: From 60
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Quiet mezzanine Family Suite

  • Max. number of persons: 4
  • Area: From 30

Our restaurants and bars

WINTERGARTEN

Type of cuisine: International

Enjoy the world famous Viennese Cuisine in this romantic a-la-carte restaurant with an idyllic garden terrace! An exquisite selection of Austrian delights, seasonal delicacies and international specialties are on offer for lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BIEDERMEIER BAR

Photo non contractuelle / Strictly non binding

Our Biedermeier Bar in the Sünnhof Passage is the ideal evening meeting place to enjoy a glass of wine in a relaxed setting.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 62

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Grand Hotel Biedermeier Wien

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,700 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,588 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

Viacheslav K. Friends - 10/02/2020 Confirmed reviews ALL

Our stay in Wien was really pleasant. Altwough, our room was pretty small, we've enjoyed every single day of our weekend. Thank you

Most uncomfortable room I have ever stayed in for business

Customer review rating 4.5/5

Anonymous Business - 02/02/2020 Confirmed reviews ALL

The room feels like it was last updated in the 1980s. Clearly before modern electronics as there were only 2 outlets in the room and nothing at the night stands for devices. The heater is probably from the 1950s with the settings "1, 2, 3" and no indication how hot it should be. I could not sleep well through an entire night without waking up sweating or freezing. The pillows, mattress, and bedding was also uncomfortable. The toilet room was so inconvenient, I hit my knees several times trying to get on and off the toilet. Renovate your damn rooms! Great location. Breakfast was good. I will never stay at this hotel again. This was my most uncomfortable room in 20+ years and 1500+ hotel nights.

Dear Brian P., thank you very much for your evaluation and feedback. I am very sorry that we could not meet your expectations regarding the room. Please always inform us during your stay if something is not to your satisfaction so that we can react immediately if necessary. It would be very nice if you would give us another chance so that we can generally convince you of the quality of our service. Best regards, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Excellent

Customer review rating 4.5/5

Kay Families - 29/01/2020 Confirmed reviews ALL

Excellent as always. We have stayed here several times and never been disappointed. Looking to book for end of April

Dear Kay W., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Pleasant stay with expected service

Customer review rating 4.5/5

Rainer L. Business - 29/01/2020 Confirmed reviews ALL

Nice hotel-room and very gentle people in service. Service at Breakfast completely overwhelmed with number of people having breakfast.

Dear Mr L., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Style with lights

TripAdvisor rating 4.0/5

Jose M Business - 29/01/2020 TripAdvisor review

This hotel is located in one alley from one street to the other giving him a very beautiful passage to the lobby. They ambiance is very calm and have 2 restaurants with a bar. The sauna and gym is very well presented. I recommended also for the location 3 minutes walking for the Green train station.

A wonderful weekend

Customer review rating 4.5/5

Martin B. Couples - 28/01/2020 Confirmed reviews ALL

I come here,on average, 3 times a year and always have a pleasant experience. I come to relax and enjoy good service and that is what I get. I will be back soon.

Dear Martin B., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

A regular one

Customer review rating 4.5/5

Tero Business - 24/01/2020 Confirmed reviews ALL

Good location, nice atmosphere. Breakfast setting somewhat uncomfortable.

Dear Mr W., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Great location, pleasant staff and wonderful room.

Customer review rating 4.5/5

Barbara Friends - 21/01/2020 Confirmed reviews ALL

I had a wonderful experience. The staff was friendly and helpful. The food was very good and the room was very clean, comfortable and inviting.

Dear Barbara A., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Suitable for couples.

Customer review rating 4.5/5

Michal Couples - 21/01/2020 Confirmed reviews ALL

Everything was perfect, room, breakfast etc.

Dear Michal M., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

One week Stay with friends

TripAdvisor rating 4.0/5

Tony2004 Friends getaway - 21/01/2020 TripAdvisor review

Location is excellent with public transport easily accessed. Rooms are a bit small but adequate and very quiet. Breakfast is too expensive and the hotel missed out on possible revenue from our group of 3 staying one week as there are lots of good breakfast cafes nearby. Would stay here again.

Trully awful experience

Customer review rating 4.5/5

Spyros Couples - 20/01/2020 Confirmed reviews ALL

This has to be one of the worst, if not the worst, stays I've had in a hotel. The only positive I can find is the location which although it is not central, it is still very convenient. The mattress was like sleeping on a rock and imagine I actually prefer hard mattresses but this was horrible. I woke up in pain, literally, every single day. The room generally was average, at best, the wifi was dodgy but the most serious issue was that we suffered a bug attack during our stay and we obviously had to professionally disinfest all our things, at a considerable cost, once we returned. Absolutely awful.

Dear Eleni Charoula B., thank you for your rating and feedback. Please always let us know during your stay if something is not to your satisfaction, so that we can react immediately and find a solution for you - such as the mattress. Of course, we have suitable pots for such cases. In addition, cleanliness and hygiene are top priority in all areas of our house. It would be very nice if you would give us another chance so that we can convince you of our quality in general. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

I'm your guest for 18 years, so obviously I'm extremely satisfied guest.

Customer review rating 4.5/5

Katarina G. Business - 17/01/2020 Confirmed reviews ALL

I like the whole experience - rooms, location, breakfast. But what I would like to point out is the extremely kind staff at the reception. The special praise goes to your receptionist Philip, who was extraordinary polite and whose advises were very useful and helped us to enjoy our stay in Vienna.

Dear Katarina G., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team and Philip. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

broken heater

Customer review rating 4.5/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

very bad as temperature ın the room was never hot . all nıght cold was botherıng a lot .

Dear Tolga A., thank you very much for your review and feedback. For the inconvenience you have caused, I apologize very much. Please always inform us during your stay if something is not to your satisfaction so that we can react immediately. We would be very happy to see you again. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Good location , every thing accessable by walking or public transport .

Customer review rating 4.5/5

Brendan Friends - 15/01/2020 Confirmed reviews ALL

Everything was pleasant . Room was nice and serviced everyday . I had a double for single occupancy . My family had two rooms . We did not avail of breakfast as it was expensive . Good breakfast options in cafes nearby .

Dear Mr H., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Good price good location Good hotel

Customer review rating 4.5/5

Pierre B. Families - 10/01/2020 Confirmed reviews ALL

Good price good location Good hotel.

Dear Mr B., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

good time in Vienna

Customer review rating 4.5/5

Giorgio Families - 08/01/2020 Confirmed reviews ALL

Nice hotel, located close to the center of Vienna, room was very quite

Dear Mrs T., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Great Location and Well Appointed Room

Customer review rating 4.5/5

Rick Couples - 07/01/2020 Confirmed reviews ALL

Very clean and well run hotel. All staff very helpful and location is easy 10 minute walk to Centre. Hotel garage is also convenient. Absolutely recommended.

Dear Mr L., Thank you for the great review of our hotel! Many thanks for your recommendation. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Bad quality-price

Customer review rating 4.5/5

Maria Couples - 03/01/2020 Confirmed reviews ALL

Old hotel very expensive: old fashioned, little things that make the stay uncomfortable like no plugs next to the bed, uncomfortable pillows... Reception and restaurant service needs to be improved: people in the restaurant were slow, without apologizing, order of dishes we asked for didn’t make sense we got the starters just 10min before the dessert and we started with the main dish. It’s a mercure I’m not expecting a Hilton service/room but neither what we got: ibis budget. It costs us 850€ for 4 nights, next time I rather pay for a nice Airbnb for this price. I would definitely not recommend this hotel to anyone.

Dear Meritxell G., thank you very much for your evaluation and feedback. I am very sorry that we could not fully meet your expectations. Please always inform us during your stay if something is not to your satisfaction so that we can react immediately. It would be very nice if you would give us another chance so that we can convince you of our quality in general. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

A very clean, modern hotel with well appointed rooms in a good location to the city centre.

Customer review rating 4.5/5

Rob W. Families - 02/01/2020 Confirmed reviews ALL

We thoroughly enjoyed our stay, the hotel was clean, with well appointed rooms and ensuite. The staff were all helpful and polite and the breakfasts were plentiful and it was easy to find something everyone could eat. The hotel is in a good location being only 15 minutes walk from the main city centre and is is close to the main station from the airport.

Dear Robert W., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Very bad experience

Customer review rating 4.5/5

Dr E. K. Couples - 02/01/2020 Confirmed reviews ALL

Room are extremely smal, can’t have shower as the roof very low+ inclined So I cannot stand to take a shower , so for 2 nights didn’t take a shower Bed very very smal fits a child not a man

Dear Dr Essam K., thank you very much for your evaluation and feedback. I am very sorry that we could not fully meet your expectations. Please always inform us during your stay if something is not to your satisfaction so that we can find a solution for you if necessary. It would be very nice if you would give us another chance to convince you of our service quality in general. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien
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