Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating (ALL Rating) 4.3/5 1,386 reviews

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Mercure Grand Hotel Biedermeier Wien - Image 1
Mercure Grand Hotel Biedermeier Wien - Image 2
Mercure Grand Hotel Biedermeier Wien - Image 3
Mercure Grand Hotel Biedermeier Wien - Image 4
Landstrasser Hauptstrasse 28, 1030 VIENNA, Austria

Description

Hotel extras

  • Hotel Garage

  • Sauna & Fitness free of charge

  • Two restaurants international & traditional

  • Green terrace

  • Biedermeier Alley with shops

Our accommodation(s)

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Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030 VIENNA
Austria

GPS:48.204055, 16.388774

Telephone
Fax +43 1 71671503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINTERGARTEN

Enjoy the world famous Viennese Cuisine in this romantic a-la-carte restaurant with an idyllic garden terrace. An exquisite selection of Austrian delights, seasonal delicacies and international specialties are on offer for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,386 reviews

TripAdvisor Rating  4.1/5  1,778 reviews

Well located. Welcoming crew

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Opera week-end with my wife. I felt really welcomed and privileged as a gold member in this hotel. Congrats to the super staff at reception

Dear Mr. B., Thank you very much for your kind feedback. We are delighted to hear that you had a pleasant stay with us and that you felt truly welcomed. It means a lot to us that we could help make your weekend a memorable one. If there is anything we can do to make your future visits even more enjoyable, or if you have any special preferences, please do not hesitate to contact us. We are more than happy to assist you. We hope to have an opportunity of welcoming you back again soon. With best regards, Chorkeaw Kerschbaummayr Guest Relations Manager

Great stay!

Customer review rating 5.0/5

Nick Business - Confirmed reviews ALL

Amazing short stay! I got named guest of the day which meant free minibar, free drink, upgraded room. Loved it!

Dear Mr. Nick, Thank you very much for your feedback. We are happy to hear that you had a pleasant stay with us. If you have any further suggestions on how we can improve, or any preferences for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again. With best regards, Chorkeaw Kerschbaummayr Guest Relations Manager

Excellent in every way

Customer review rating 5.0/5

Kath C. Families - Confirmed reviews ALL

Birthday weekend made extremely special by all the staff. They were amazing

Dear Mrs. C., Thank you very much for your feedback. We are happy to hear that you had a pleasant stay with us and that we were able to make your birthday weekend even more memorable. If you have any further suggestions on how we can improve, or any preferences for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again. With best regards, Chorkeaw Kerschbaummayr Guest Relations Manager

Gutbürgerlich und angenehm, wie immer

Customer review rating 4.5/5

Emil E. Families - Confirmed reviews ALL

I stay at this hotel every time I visit Vienna. I always ask for and get a nice room against the back garden, which is peaceful. Thank you, Biedermeier, for this excellent service.

Dear Mr. E., Thank you very much for your kind feedback. We are happy to hear that you had another stay with us and that we could make you feel satisfied with the room. For your next visit, please do not hesitate to contact us directly via this email or include a note in your comments so that we can assign you the most suitable room. If you have any further suggestions on how we can improve, please do not hesitate to contact us. We hope to welcome you back again next time. With best regards, Chorkeaw Kerschbaummayr Guest Relations Manager

Not so good

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Rooms need renovation, outdated, breakfast needs lot more variation for a 4 star hotel and more quality products. Corridors have stairs so this is not stroller/baby friendly. Only the location of hotel is alright, 20min walk to central.

Dear Mr. O., Thank you very much for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused during your stay. We understand your concerns regarding the condition of the rooms and the lack of variety and quality in our breakfast offerings. Your comments have been shared with the relevant departments, and we will take them seriously as we continue to improve our services and facilities. We also acknowledge the difficulty you experienced navigating the corridors with a stroller. Your point is well taken, and we are exploring ways to make our hotel more accessible and family-friendly. Should you have any further suggestions on how we can improve, please do not hesitate to share them with us. With best regards, Chorkeaw Kerschbaummayr Guest Relations Manager

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Other web-users rate our hotel

  • 1,316 reviews 9.6/10 Location
  • 1,430 reviews 6.1/10 Room
  • 1,188 reviews 8.9/10 Service
  • 31 reviews 5.5/10 WiFi
  • 786 reviews 8.6/10 Breakfast
  • 431 reviews 7/10 Cleanliness
  • 342 reviews 4.9/10 Amenities
  • 55 reviews 8.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.