Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating (ALL Rating) 4.4/5 1,504 reviews

Mercure Grand Hotel Biedermeier Wien - Image 1
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Description

Hotel extras

  • Hotel building under heritage protection

  • Prime location in the historic Sünnhof Passage, close to major attractions

  • Fitness center and wellness area with sauna

  • Free private parking spaces

  • Two restaurants serving traditional Viennese cuisine

Our accommodation(s)

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Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030 VIENNA
Austria

GPS:48.204055, 16.388774

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,504 reviews

Customer review rating 3.5/5

Casey P. Couples - Confirmed reviews ALL

The hotel on the whole was in a good location and rooms are old but quirky. We had a few issues with our room which we told reception but nothing was done, was 1. Tv didn't work, when turning on via remote it would instantly turn itself back off again, housekeeping kept knocking and trying to unlock door whilst the do not disturb sign was on the door, which felt like our privacy wasn't being respected. Cleaners hanging around outside our hotel room made us feel like we were an inconvenience because they wanted to get inside our room to clean, I understand they have a job to do but it still felt like we were in the wrong for being in our rooms with the do not disturb on. Luckily when the person tried to unlock with their key card I had already locked the door from the inside.

Dear Mrs. P., Thank you for taking the time to share your feedback with us. We are sincerely sorry for the inconvenience you experienced during your stay. Please rest assured that we have addressed this issue with our Housekeeping team to ensure it does not happen again for other guests. We regret that this did not meet your expectations. If you have any further suggestions on how we can improve, or any preferences for your next visit, please do not hesitate to contact us. We look forward to the opportunity to welcome you back again. With best regards, Cho Guest Relations Manager

Customer review rating 3.5/5

Keith M. Couples - Confirmed reviews ALL

Overall very good. No real comfortable bar or lounge was a downside, but there are some close by.

Dear Mr. M., Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay with us. Indeed, there are many bars and lounges conveniently located near our hotel. Our hotel is also close to the city center, which can be reached on foot in 15–20 minutes, or via metro lines U3 or U4, both of which are just a 5-minute walk from the hotel. If you have any further suggestions on how we can improve, or any preferences for your next visit, please do not hesitate to contact us. We look forward to the opportunity to welcome you back again. With best regards, Cho Guest Relations Manager

Customer review rating 0.5/5

Rema F. Business - Confirmed reviews ALL

It was a disappointing experience in terms of cleanliness and attention to customers and their problems.

Dear Mrs. Farrah, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused during your stay. We have addressed this issue with the relevant team for further investigation and improvement. If there is anything else we can do to make your next stay more comfortable, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again. With best regards, Cho Guest Relations Manager

Customer review rating 4.5/5

Sarah M. Families - Confirmed reviews ALL

Well located in a cute alley. We had 3 privilege rooms and one single room. All were a good size (the single being smaller). Heat was good - in fact too good. The single room was very hot and hard to control. We had to just turn it off altogether in the end. Nice bar to have a drink in the evening. Water in the room everyday which was nice.

Dear Mrs. M., Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay with us and that our location contributed positively to your experience. However, we are sorry for the inconvenience caused during your stay. Please be assured that we have shared this matter with the relevant team for further investigation and improvement. If you have any further suggestions on how we can improve, or if you have any preferences for your next visit, please do not hesitate to contact us. We hope to have the pleasure of welcoming you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Christopher P. Families - Confirmed reviews ALL

Excellent location and staff

Dear Mr. P., Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay and that our location and team contributed positively to your experience. Should you have any further suggestions on how we can improve, or if you have any preferences for your next visit, please do not hesitate to contact us. We would be more than happy to assist you. We look forward to welcoming you back again in the future. With best regards, Cho Guest Relations Manager

Other web-users rate our hotel

  • 1,500 reviews 9.7/10 Location
  • 1,631 reviews 6.1/10 Room
  • 1,327 reviews 9.2/10 Service
  • 28 reviews 5.1/10 WiFi
  • 829 reviews 8.7/10 Breakfast
  • 487 reviews 7.4/10 Cleanliness
  • 43 reviews 8.5/10 Wellness Area

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