Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating (ALL Rating) 4.4/5 1,420 reviews

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Mercure Grand Hotel Biedermeier Wien - Image 1
Mercure Grand Hotel Biedermeier Wien - Image 2
Mercure Grand Hotel Biedermeier Wien - Image 3
Mercure Grand Hotel Biedermeier Wien - Image 4
Landstrasser Hauptstrasse 28, 1030 VIENNA, Austria

Description

Hotel extras

  • Hotel building under heritage protection

  • Prime location in the historic Sünnhof Passage, close to major attractions

  • Fitness center and wellness area with sauna

  • Free private parking spaces

  • Two restaurants serving traditional Viennese cuisine

Our accommodation(s)

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Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030 VIENNA
Austria

GPS:48.204055, 16.388774

Telephone
Fax +43 1 71671503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,420 reviews

TripAdvisor Rating  4.1/5  1,808 reviews

Certificate of excellence 2025

Super hotel in a great location

TripAdvisor rating 5.0/5

Lynn S TripAdvisor review

Just arrived home from a fabulous 3 night stay at this property. The hotel is centrally located to tram, train and bus links which enabled us to pack a lot of sightseeing and shopping into our short stay. The hotel itself is warm and inviting. The rooms are clean and comfortable with everything we needed for our stay. The beds are super comfy! We found the staff to be very friendly and helpful with a particular shout out to Dominik in the bar who went above and beyond to assist us. I would definitely recommend this hotel and will be back myself again. Lynn-Ireland

Customer review rating 1.0/5

Claire L. Friends - Confirmed reviews ALL

Booked a quiet mezzanine family suite advertised with 2 x double beds. Arrived to be told those rooms do not exist. Got given a suite with 1 double bed up in a attic. cold and very uninviting. Why advertise something you do not have. This room has since been removed from the website. Very disappointing experience overall.

Dear Mrs. L., Thank you for taking the time to share your feedback with us. We are sorry for the inconvenience you experienced during your stay. Regarding the Family Suite with double rooms, we regret to hear that there was a misunderstanding. We do indeed have two suites with two double beds; however, this is subject to availability. To ensure that we can accommodate your preference for your next stay, we highly recommend mentioning it in the comments when making your reservation so we can assign the preferred room whenever possible. We will also follow up with our reception team regarding this matter to prevent similar misunderstandings in the future. Once again, thank you for your valuable feedback. It helps us improve our services. With best regards, Cho Guest Relations Manager

Customer review rating 4.5/5

Alyssa B. Friends - Confirmed reviews ALL

Hotel was lovely and great location, close to the CAT and great restaurants. Everyone at the front desk was helpful and friendly.

Dear Mr. B., Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a pleasant stay and that our location and staff contributed positively to your experience. If you have any further suggestions for improvement or any preferences for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again. With best regards, Cho Guest Relations Manager

Customer review rating 4.0/5

Fiona D. Couples - Confirmed reviews ALL

Was a bit alarmed to find our room was effectively an attic, with no lift for the last part of getting up there - difficult with heavy cases. But once we were there it was lovely.

Dear Mrs. D., Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. As you were with us for several nights, it is especially important to us that you feel comfortable in terms of room size and quietness. For your next visit, please do not hesitate to contact our reception team should you need assistance with your luggage. Our colleagues will be more than happy to help you. If you have any further suggestions on how we can improve, or any preferences for your next stay, please feel free to let us know. We hope to have the opportunity to welcome you back again. With best regards, Cho Guest Relations Manager

Customer review rating 4.5/5

Kathy/sue W. Friends - Confirmed reviews ALL

Our group had 8 rooms for 6 days. Front desk and breakfast were terrific, with the exception of overcrowding at breakfast several mornings due to a large corporate group. One of the rooms had no hot water for 2 days. After 2 visits by technicians and no improvement,the room was exchanged for a very satisfactory one. Room sizes were fine, guest room staff efficient and pleasant. The location near the metro stop was a big plus. We utilized the CAT from the airport and the Ubahn. The hotel decorated fro the holidays lent a charming atmosphere. Would stay again!

Dear Mrs. Sue, Thank you for taking the time to share your feedback with us. We are delighted to hear that our staff and location contributed positively to your experience. However, we are sorry for the inconvenience you encountered during your stay. Please be assured that we have addressed these concerns with the relevant teams for further investigation and improvement. If you have any additional suggestions on how we can improve, or any preferences for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again. With best regards, Cho Guest Relations Manager

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Other web-users rate our hotel

  • 1,447 reviews 9.7/10 Location
  • 1,549 reviews 6.1/10 Room
  • 1,273 reviews 9.1/10 Service
  • 29 reviews 6.1/10 WiFi
  • 844 reviews 8.8/10 Breakfast
  • 464 reviews 7/10 Cleanliness
  • 55 reviews 8.6/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.