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Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating 4.5/5 5,075 reviews

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Mercure Grand Hotel Biedermeier Wien
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+ 19 Services

Hotel extras

  • Hotel Garage

  • Sauna & Fitness free of charge

  • Two restaurants international & traditional

  • Green terrace

  • Biedermeier Alley with shops

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility facilities
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental
Business services
  • 4 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030 vienna
austria

Tel: +431716710

Fax: (+43)1/71671503

Check-in from 14h00

Check out up to 12h00

  • CAT :  CityAirportTrain WIEN MITTE

  • City Airport Train :  CAT WIEN MITTE

  • U 3 :  U3 ROCHUSGASSE

  • U3 :  U3 LANDSTR. HAUPSTR

  • U4 :  U4 LANDSTR. HAUPTST

  • City Airport Train :  CAT WIEN MITTE

  • Tram O :  Tram line O SECHSKRÜGLGASSE

  • By plane

    VIENNA INT. AIRPORT At 17.3km / 10.75 miles

  • By car

    LANDSTRASSE GUERTEL At 1.5km / 0.93 miles

  • By train

    WIEN SUEDBAHNHOF At 1.5km / 0.93 miles

  • By train

    WIEN WESTBAHNHOF At 6.5km / 4.04 miles

GPS :48.204055, 16.388774

Our accommodation(s)

Choose between Classic Biedermeier Twin Rooms (comfortable room with separate beds); Junior Suite with 2 twin beds (large room with extra seating area); Biedermeier Suite with 1 double bed (living room and one bedroom, large writing desk); Deluxe Rooms with 1 queen size bed; Deluxe Rooms with 1 king size bed. All rooms are air-conditioned and have high speed Internet

Our restaurants and bars

WINTERGARTEN

Type of cuisine: International

Enjoy the world famous Viennese Cuisine in this romantic a-la-carte restaurant with an idyllic garden terrace! An exquisite selection of Austrian delights, seasonal delicacies and international specialties are on offer for lunch and dinner.

BIEDERMEIER BAR

Our Biedermeier Bar in the Sünnhof Passage is the ideal evening meeting place to enjoy a glass of wine in a relaxed setting.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 62

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Grand Hotel Biedermeier Wien

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,075 reviews

TripAdvisor Rating 4.0/5

1,616 reviews

Good stay

Customer review rating 5.0/5

Konstantin Solo - 09/09/2021 Confirmed reviews ALL

Front desk staff was very pleasant and helpful. Very young gentleman and a lady did a great job. ( unfortunately I didn’t get their names).

Dear Konstantin p., We very much appreciate your kind comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback, especially about our friendly staff members. I will share your comments with the two colleagues you have mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

At last a weekend in Vienna

TripAdvisor rating 5.0/5

MartinZlin 08/09/2021 TripAdvisor review

After Covid and we are allowed to travel again we spent a wonderful weekend in Vienna at our favourite hotel.This is the most relaxing hotel we have ever used and is always a pleasure to visit. The high standards and service are second to none. We'll be back very soon.

Nice hotel

Customer review rating 4.0/5

Per Couples - 31/08/2021 Confirmed reviews ALL

A nice hotel in a beatyfull alley. Good check in facilities and nice room. Well located for walking to the "inner stadt". Nice morning buffet with all you can eat.

Dear Per D., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also forward all you advises. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Very nice staff, good location, international excellent breakfast, nice clean rooms,

Customer review rating 5.0/5

Johanna L. Couples - 25/08/2021 Confirmed reviews ALL

We stayed for four nights. The staff was very friendly. The room was nice and very clean and the breakfast excellent.

Dear Eira L., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback regarding our friendly hotel staff and the rich breakfast buffet. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Great Location , Excellent service .

Customer review rating 4.5/5

Ramón E. Families - 25/08/2021 Confirmed reviews ALL

The location ,The breakfast and the service are the best in this hotel.

Dear Ramon E., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is a true pleasure to read your great compliments to our breakfast buffet, the location and in particular the friendly customer service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Great location, beautiful pedestrian street

Customer review rating 5.0/5

Vlad G. Couples - 24/08/2021 Confirmed reviews ALL

The hotel is old, but very well maintained. It gives you some true Vienna experience which starts with unique quiet pedestrian street decorated with colorful umbrellas and continues with high ceilings, large rooms and traditional casement windows decorated with drapery . Not all rooms have AC, but this might not be an issue for the most time of the year. The staff is very friendly and helpful. It takes about five minutes to reach the closest U3 station or you may just walk 20 minutes to the city center. We spent about five days in the hotel and really liked it.

Dear Vladimir P G., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback about our friendly hotel staff and our unique Sünnhof passage. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Wonderful stay

Customer review rating 5.0/5

Martina Couples - 24/08/2021 Confirmed reviews ALL

Mercure is a stalish hotel located in downtown Vienna with a friendly and helpful staff. For breakfast there is a large variety of delicious food! We absolutely loved our stay there!

Dear Martina F., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. We are thrilled reading through all your compliments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Lovely

Customer review rating 4.0/5

Hans Couples - 10/08/2021 Confirmed reviews ALL

Felt save and at home in this nice hotel, beautiful room close to the center of Vienna

Dear Hans S., We appreciate your very kind review to your recent stay with us. We are thrilled to read that you felt like home in our hotel. This one of the best compliments we can get. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But also your commets to the breakfast buffet will be forwarded. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Well located. But ac was inadequate.

Customer review rating 3.5/5

Anonymous Couples - 10/08/2021 Confirmed reviews ALL

Centrally located. Helpful staff. Really nice room. Beautiful alley. Good wifi. But air conditioning was not cool enough.

Dear Radheshyam B., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured I will also forward your comments to the AC in your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

well located, good air conditioning, room spacious enough

Customer review rating 4.5/5

Ivi Friends - 07/08/2021 Confirmed reviews ALL

Pleasant reception. The staff was helpful. After a long city day, it was refreshing to get to a cool, air-conditioned room. We had breakfast at the hotel and were very happy with it.

Dear Mrs. M., thank you very much for such a nice feedback for us. Our whole team was very gladful about your nice words. Hopefully we will welcome you again in our beautiful hotel :) With best regards and stay safe :) Melanie Guest Relation Manager

Low cleanliness

TripAdvisor rating 2.0/5

egelenbe Business - 05/08/2021 TripAdvisor review

We stayed one week and the room was never vacuumed - we tested this with a few tiny pieces of paper that we sprinkled on the floor the first day, and which were there till then end. Similarly in one week the beds were never changed. The breakfast service was good, but the cleaning staff were terrible. Our rate including two water bottles in the fridge - This never happened in 7 days.

Dear Mercure Guest, thank you for your feedback regarding your recent stay with us. We are very sorry about your described service from the housekeeping. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Kerstin Allabauer, Front Office Manager

Good stay, bad weather

Customer review rating 4.0/5

Am Families - 27/07/2021 Confirmed reviews ALL

We had an appartment which was quite generous in surface, room well stocked. Inner courtyard was full of colourful umbrellas, was looking nice when seen from upper floor or when ealking under them. Helpful staff at the reception. Private parking next by (access from different street so ask for directions). Easy access to 2 U stations. Sadly, the evening we arrived there was a heavy rain that flooded the resto kitchen, we couldn't eat there for the 2 evenings we stayed.

Dear Mr. A., thnak you very much for taking the time to give us feedback. Every note you left about our house is already forwarded to the responsible manager. Hopefully you will give us the chance to convince you th 100% from us the next time you visit Vienna :I With best regards and stay safe :) Melanie Guest Relation Manager
Customer review rating 4.5/5

Anonymous Couples - 24/07/2021 Confirmed reviews ALL

Alles ok

Lieber Herr H., vielen Dank, dass Sie sich Zeit genommen haben uns eine so tolle Bewertung dazulassen. Es freut uns, dass Sie sich mit ihrere Familie in userem Haus wohlgefühlt haben. Es wäre uns eine Freude Sie in Zukunft erneut bei uns in Wien begrüßen zu dürfen :) Liebe Grüße und bleiben sie gesund :) Melanie Guest Relation Manager Mercure Grand Hotel Biedermeier Wien

stylish centric quiet place

Customer review rating 5.0/5

Markus E. Business - 23/07/2021 Confirmed reviews ALL

well received, clean nice cool room, great breakfast and service

Lieber Herr e., vielen lieben Dank, dass Sie uns eine so tolle Bewertung dagelassen haben. Es ehrt unser gesamtes Team wenn sich unsere Gäste bei uns im Haus so wohlfühlen. Wir würden uns sehr freuen Sie in Zukunft erneut bei uns begrüßen zu dürfen :) Liebe Grüße und bleiben sie gesund :) Melanie Guest Relation Manager Mercure Grand Hotel Biedermeier Wien

Easy access from the airport and train station but hotel interior seemed outdated

TripAdvisor rating 4.0/5

MargaretinParis 21/03/2020 TripAdvisor review

I got a very friendly greeting from Christian and received an upgrade and drink voucher as I'm a gold member. I couldn't say the same for his female colleague on Saturday night. The hotel runs down both sides of the alley and there are long corridors to walk down. I took the lift up to the 3rd floor, my suite 333 was up another flight of stairs (next to rooms 331 and 332) which could be inconvenient if you have a heavy suitcase. In my suite there was carpet on the floor but no padding between it and the floorboards, there was a bedroom on the right of the corridor then a toilet then an open living room which led to the bathroom which had a slanted roof so you had to bend sideways in the shower and the water pressure wasn't very high. There was a second bedroom at the end which is where I slept and I wasn't disturbed by any noise. My impression was that everything was very old-fashioned, it wasn't exactly true Biedermeier style and I felt like it could do with being renovated. There were no TV screens in the bedrooms and the one in the living room was very small. There was no couch, just a single bed pushed against a board on the wall and it was extremely uncomfortable and since the TV screen was fixed to the wall above the minibar you had to turn your head to watch it. It would be nice to have a proper couch which you can move and a footrest. I had dinner in the restaurant both nights as I was there and the food was alright but the Caesar's salad was just a huge mushy heap of iceberg lettuce and was too expensive. My stay was fine but I would probably try another hotel next time a bit closer to the centre.

Dear MargaretinParis, thank you for your rating and feedback. I am sorry that we could not fully meet your room expectations. Please let us know during your stay if something is not to your satisfaction, because this is the only way we can find a solution for you if required and available. We look forward to seeing you again. Best regards from Vienna, Marcel Stöckel Direktionsassistent

Location and atmosphere

TripAdvisor rating 5.0/5

Agnieszka L 26/02/2020 TripAdvisor review

great location, central but quiet. grand rooms, clean and warm with good air conditioning Breakfast with decent choice of food and alternatives for gluten and lactose free diets great apartment for families with two separate bedrooms and aditional bed in living room

Very central

TripAdvisor rating 4.0/5

bcu 24/02/2020 TripAdvisor review

Nice hotel . Very close to train station servicing the airport. Short walk to the old town. Didn't eat there but food looked good. Very clean and friendly. Reasonable price. Would recommend and stay again

Dear Bcu, thank you for your rating and your recommendation. We look forward to seeing you again. Kind regards from Vienna, Marcel Stöckel Direktionsassistent

Style with lights

TripAdvisor rating 5.0/5

Jose M Business - 29/01/2020 TripAdvisor review

This hotel is located in one alley from one street to the other giving him a very beautiful passage to the lobby. They ambiance is very calm and have 2 restaurants with a bar. The sauna and gym is very well presented. I recommended also for the location 3 minutes walking for the Green train station.

Dear Jose M, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

One week Stay with friends

TripAdvisor rating 4.0/5

Tony2004 Friends getaway - 21/01/2020 TripAdvisor review

Location is excellent with public transport easily accessed. Rooms are a bit small but adequate and very quiet. Breakfast is too expensive and the hotel missed out on possible revenue from our group of 3 staying one week as there are lots of good breakfast cafes nearby. Would stay here again.

Nice hotel, perfect for a short stay in Vienna

TripAdvisor rating 4.0/5

PatrickND94 Couples - 01/11/2019 TripAdvisor review

This hotel is very conviniently located close to the Vienna Mitte train station, which is less than 20 mn away from the airport with the CAT train. It is also within walking distance from the city center, the Prater park, the Hundertwasser house and museum etc. Our room was comfortable and spacious. Breakfast was good and plentiful. We had dinner at the restaurant one evening and it was pleasant (they have traditional austrian food but also good vegetarian options). Staff is friendly and helpful.

Dear PatrickND94, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

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