Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating (ALL Rating) 4.4/5 1,756 reviews

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Mercure Grand Hotel Biedermeier Wien - Image 1
Mercure Grand Hotel Biedermeier Wien - Image 2
Mercure Grand Hotel Biedermeier Wien - Image 3
Mercure Grand Hotel Biedermeier Wien - Image 4
Landstrasser Hauptstrasse 28, 1030 VIENNA, Austria

Description

Hotel extras

  • Hotel building under heritage protection

  • Prime location in the historic Sünnhof Passage, close to major attractions

  • Fitness center and wellness area with sauna

  • Private parking spaces for E24

  • Two restaurants serving traditional Viennese cuisine

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Biedermeier Double Room with 1 queen-size bed

Photo out of - Classic Biedermeier Double Room with 1 queen-size bed

Living like in the classic Biedermeier with the luxury of today. Double bed, 22m², mini-bar, safe, tea coffee set, free high-speed internet, Sat TV, video channels, available with bathtub or shower. AC.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Coziness & comfort for personal retreat. 22m² dignified living in Viennese Biedermeier style. Separate beds. Mini-bar, safe, tea coffee set, free WIFI, Sat TV. Available with bathtub or shower. AC.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Coziness & comfort for personal retreat. Dignified living in Vienna's Biedermeier style. Quiet 25m² standard room with 2 single beds on mezzanine. Mini-bar, safe, tea coffee set, free WIFI, Sat TV. AC.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Spacious & elegant: 25m² with king size bed & couch. Double bed, safe, tea coffee set, free WIFI, Sat TV, upscale bathroom facilities, bathrobe, 1 bottle of mineral water, free mini-bar. Air conditioning.

  • Views:

    Garden View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Biedermeier era stands for: Private comfort, amusing joie de vivre & elegance. Spacious suite with bedroom and living room, large desk and all the amenities of the suite category. Ideal for families. AC.

  • Most of the accommodation:

    Duplex

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 42'/107 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This is what Biedermeier stands for: private comfort, amusing joie de vivre & elegance. Quiet family suite of 50m² in mezzanine. Minibar, safe, tea/coffee station, free WIFI, satellite TV. Ideal for families. A/C.

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

Double bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030 VIENNA
Austria

GPS:48.204055, 16.388774

Telephone
Fax +43 1 71671503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 198 rooms
  • 198 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • English
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Wi-Fi

  • WiFi at the hotel

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Pets

Pets allowed

Catering

2 Restaurants

One Bar

Breakfast

  • Buffet

Business

4 Meeting rooms

Business Center

  • Self service business center

Well-being

Sauna

  • On site
  • Sauna room

Fitness & Sauna

  • On site
  • On site
  • Indoor parking
  • Private

  • Parking pricing: 24.00 € 24 EUR Per day

WEISSGERBER STUBE

Photo out of - WEISSGERBER STUBE

Known as a restaurant, tavern, and beer pub, the Weissgerber Stube looks back on more than 30 years of history. Opening hours: Monday - Sunday: 11:30 a.m. - 11 p.m.

Cooking style
Bistro
Chef name
Alejandro Boucabeille
1030 Vienna, Austria
Telephone +43 1 71671514

Other informations

Services

  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Known as a restaurant, tavern, and beer pub, the Weissgerber Stube looks back on more than 30 years of history. Opening hours: Monday - Sunday: 11:30 a.m. - 11 p.m.

Our Biedermeier Bar in the Sünnhof Passage is the ideal meeting place in the evening to enjoy a glass of wine in a relaxed atmosphere.

Start the day with a delicious buffet breakfast in our restaurant or on our garden terrace if the weather is fine. A wide range of local specialties are on offer.

Treat yourself! The new RelaxClub is just what you need to feel good. The treadmill, cross-trainer, ergometer and sauna with quiet zone all await you in our spacious RelaxClub!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,756 reviews

Customer review rating 5.0/5

Adrian W. Couples - Confirmed reviews ALL

Dear Mr. W., Thank you very much for your wonderful feedback and, especially, for your loyalty to our hotel over so many years. It is truly a pleasure to know that you continue to feel comfortable and well looked after whenever you stay with us. We greatly appreciate your kind words about our team, the comfort of our rooms, and the quality of our restaurant. Your recommendation means a great deal to us. If you have any preferences or special requests for your next visit, please do not hesitate to contact us. We will be happy to do our best to make your stay as comfortable as possible. We look forward to welcoming you back on your next visit to Vienna. With best regards, Cho Guest Relations Manager

Customer review rating 4.0/5

Bjoern T. B. Business - Confirmed reviews ALL

Dear Mr. B., Thank you for taking your time to share us a feedback. We are glad to hear that you had a pleasant stay with us and that our location and staff contributed positively to your experience. However, we are sorry that some aspects of your stay did not fully meet your expectations. Your comments regarding the room door, bathroom drainage, and signage throughout the hotel have been shared with the relevant teams for further review. We truly appreciate your constructive feedback, as it helps us identify areas where we can further improve the guest experience. With best regards, Cho Guest Relations Manager

Customer review rating 3.0/5

Sydney L. Couples - Confirmed reviews ALL

Dear Mr. L., Thank you for taking the time to share your feedback with us. We are sorry for the inconvenience you experienced during your stay. If there is anything we can do to make your next stay even more comfortable, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 3.5/5

Gernot R. Business - Confirmed reviews ALL

Dear Mr. R., Thank you for taking the time to share your feedback with us. We are glad to hear that our staff contributed positively to your experience. At the same time, we are sorry for the inconvenience you experienced during your stay. Your comments have been shared with the relevant team for further review and improvement. If there is anything we can do to make your next stay more comfortable, or if you have any preferences or special requests for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 4.0/5

Peter A. J. K. Couples - Confirmed reviews ALL

Dear Mrs. K., Thank you for sharing your feedback. We are sorry to hear that the wait for the remaining rooms was frustrating, especially after an overnight journey, a. we regret that this did not meet your expectations. Our official check-in time is from 3:00 PM, a. while we always do our best to accommodate earlier arrivals whenever possible, early check-in is subject to availability. Unfortunately, we are not always able to provide all rooms before the official check-in time, particularly when guests arrive as early as 10:00 AM, as this depends on the occupancy a. departure situation on the day. On this occasion, three of the five rooms were already available, so we were pleased to provide these in advance so that members of the group could leave their luggage, freshen up, a. make themselves more comfortable while waiting for the remaining rooms. We appreciate your understanding a. your feedback. With best regards, Cho Guest Relations Manager

Dear Mr. W., Thank you very much for your wonderful feedback and, especially, for your loyalty to our hotel over so many years. It is truly a pleasure to know that you continue to feel comfortable and well looked after whenever you stay with us. We greatly appreciate your kind words about our team, the comfort of our rooms, and the quality of our restaurant. Your recommendation means a great deal to us. If you have any preferences or special requests for your next visit, please do not hesitate to contact us. We will be happy to do our best to make your stay as comfortable as possible. We look forward to welcoming you back on your next visit to Vienna. With best regards, Cho Guest Relations Manager

Customer review rating 4.0/5

Bjoern T. B. Business - Confirmed reviews ALL

I am very happy with the stay in this nice hotel with nice emlpoyees. I think it was a little strange that the room door couldn't be locked from the inside. I also experienced that the sink didn't drain well, and that it could be difficult to find the ways through the corridors. Somewhat clearer signs would be a good investment.

Dear Mr. B., Thank you for taking your time to share us a feedback. We are glad to hear that you had a pleasant stay with us and that our location and staff contributed positively to your experience. However, we are sorry that some aspects of your stay did not fully meet your expectations. Your comments regarding the room door, bathroom drainage, and signage throughout the hotel have been shared with the relevant teams for further review. We truly appreciate your constructive feedback, as it helps us identify areas where we can further improve the guest experience. With best regards, Cho Guest Relations Manager

Customer review rating 3.0/5

Sydney L. Couples - Confirmed reviews ALL

You can hear every foot step of the rooms around and people walking outside the hallways. Over priced for what it is. But it is in Vienna afterall.

Dear Mr. L., Thank you for taking the time to share your feedback with us. We are sorry for the inconvenience you experienced during your stay. If there is anything we can do to make your next stay even more comfortable, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 3.5/5

Gernot R. Business - Confirmed reviews ALL

Friendly Staff, but Hotel gut quite old. Renovation would be necessary. E.g. in the bathroom the paint is coming off the ceiling (a bit). AC looks rather old. You claim to be a "green" hotel, but still use Halogen-Lamps instaed of LEDs

Dear Mr. R., Thank you for taking the time to share your feedback with us. We are glad to hear that our staff contributed positively to your experience. At the same time, we are sorry for the inconvenience you experienced during your stay. Your comments have been shared with the relevant team for further review and improvement. If there is anything we can do to make your next stay more comfortable, or if you have any preferences or special requests for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 4.0/5

Peter A. J. K. Couples - Confirmed reviews ALL

I just found the breakfast too expensive, but it was good.

Dear Mrs. K., Thank you for sharing your feedback. We are sorry to hear that the wait for the remaining rooms was frustrating, especially after an overnight journey, a. we regret that this did not meet your expectations. Our official check-in time is from 3:00 PM, a. while we always do our best to accommodate earlier arrivals whenever possible, early check-in is subject to availability. Unfortunately, we are not always able to provide all rooms before the official check-in time, particularly when guests arrive as early as 10:00 AM, as this depends on the occupancy a. departure situation on the day. On this occasion, three of the five rooms were already available, so we were pleased to provide these in advance so that members of the group could leave their luggage, freshen up, a. make themselves more comfortable while waiting for the remaining rooms. We appreciate your understanding a. your feedback. With best regards, Cho Guest Relations Manager

Customer review rating 4.0/5

Murray F. Business - Confirmed reviews ALL

The hotel itself is a bit run down but to bring it into the 21st century would require a LOT of work and expense. My hot water was inconsistent (it worked, but it took some patience) and the layout of the place is a total maze (prepare to get lost in the hallways). That said, the hotel staff (especially at the front desk) are top-notch. Kind and welcoming and helpful. I can't say enough about their positive impact.

Dear Mr. F., Thank you very much for taking the time to share your feedback. We are pleased to hear that you appreciated our location and, especially, the warm and helpful service provided by our front desk team. At the same time, we are sorry that some aspects of your stay did not fully meet your expectations. Due to the historic character of the building, the layout can be somewhat unusual, and we also regret the inconvenience you experienced with the hot water. Your comments have been shared with the relevant team for further review. We truly appreciate your kind words about our staff and hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 4.5/5

Thomas Z. Business - Confirmed reviews ALL

High standard and professional in historic environment

Dear Mr. Z., Thank you for sharing your kind comments with us. It is wonderful to know that our professional service and the historic character of the hotel have continued to leave a positive impression over the years. We truly appreciate your loyalty and are grateful to have had the opportunity to welcome you on multiple occasions. If there is anything we can do to make your next stay even more comfortable, or if you have any preferences for your next visit, please do not hesitate to contact us. We look forward to making your future visits just as enjoyable. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

William K. Couples - Confirmed reviews ALL

Stayed for three nights arrived early and reception were great in finding us a room room was comfortable and clean and even with the windows open at night it was quiet breakfast was a very good selection with lovely staff with the bar and restaurant staff and quality really good also

Dear Mr. K., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your three-night stay and that our reception team was able to accommodate you with an early room. It is also a pleasure to know that you found your room comfortable, clean and quiet, and that you enjoyed the variety of our breakfast as well as your experience at our bar and restaurant. Your kind words about our friendly and helpful team are especially appreciated and will gladly be shared with our colleagues. We hope to have the pleasure of welcoming you back again on your next visit to Vienna. With best regards, Cho Guest Relations Manager

Customer review rating 3.5/5

Leonid B. Families - Confirmed reviews ALL

Room and bathroom does not look for 4* Buffet and service excellent.

Customer review rating 4.5/5

Darren E. A. Solo - Confirmed reviews ALL

I was happy with the stay that was reasonably close to the city centre and museum square. Would use again.

Dear Mr. A., Thank you very much for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay and found our location convenient for exploring the city and its attractions. It is especially wonderful to know that you would choose to stay with us again. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Vienna. With best regards, Cho Guest Relations Manager

Customer review rating 4.5/5

Alice H. Friends - Confirmed reviews ALL

Great location. Quiet area, friendly front desk staff.

Customer review rating 4.0/5

Masood F. Couples - Confirmed reviews ALL

Nice hotel, good location and little outdated

Dear Mr. F., Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay and that our location contributed positively to your experience. If there is anything we can do to make your next stay even more comfortable, or if you have any preferences or special requests for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 4.5/5

Sheila M. Couples - Confirmed reviews ALL

Well located, helpful staff, good value for money.

Dear Mrs. M., Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay and that our location and team contributed positively to your experience. If there is anything we can do to make your next stay even more comfortable, or if you have any preferences or special requests for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Heather M. Couples - Confirmed reviews ALL

Had a great stay

Dear Mr. M., Thank you for taking the time to share your feedback with us. We are glad to hear that you had a pleasant stay and that our location and restaurant contributed positively to your experience. If there is anything we can do to make your next stay more comfortable or any preferences for your next visit. Please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 4.5/5

Owen S. Couples - Confirmed reviews ALL

Very comfortable stay, lovely setting in a passageway. Very good breakfast and the breakfast staff were so friendly and helpful. The only negative was the water in the sink and shower, it was either quite cool in the morning or burnt your skin another morning.

Dear Mr. S., Thank you very much for taking the time to share your feedback. We are delighted to hear that you had a comfortable stay, enjoyed the atmosphere of our hotel, and especially appreciated the friendly and helpful service from our breakfast team. We are sorry to learn that one aspect of your stay did not meet expectations. Your comments are important to us, and we will make sure they are shared with the relevant team for further attention. We hope to have the pleasure of welcoming you back on a future visit to Vienna. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Dennis B. Couples - Confirmed reviews ALL

Comfortable stay dinning room and bar staff extremely friendly and helpful even when an American guest was extremely rude to one of the staff. That acted very professional, I certainly would have told him where to go

Dear Mr. B., Thank you very much for your kind feedback. We are delighted to hear that you had a comfortable stay and especially appreciated the friendliness and helpfulness of our dining room and bar team. We are also very grateful for your recognition of the professional and courteous way our colleagues handled a challenging situation. Your kind words mean a great deal to us and will certainly be shared with the team. We hope to have the pleasure of welcoming you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Ognjenka K. Families - Confirmed reviews ALL

Great

Dear Mrs. K., Thank you for taking the time to share your feedback with us. We are glad to hear that you had a pleasant stay with us. If there is anything we can do to make your next stay even more comfortable, or if you have any preferences or special requests for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Sophia F. Friends - Confirmed reviews ALL

Had a wonderful stay at this hotel. The location is around 7 minutes from the train station and is centrally located. The staff at the hotel was also very polite and friendly.

Dear Mrs. F., Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay and that our location and staff contributed positively to your experience. If there is anything we can do to make your next stay even more comfortable, or if you have any preferences or special requests for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 4.5/5

Phil F. Couples - Confirmed reviews ALL

Lovely hotel which is excellently located for exploring Vienna. Staff were extremely helpful throughout our stay

Dear Mr. F., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed our excellent location for exploring Vienna. We especially appreciate your kind words about our helpful team and will be very pleased to share your compliments with them. If there is anything we can do to make your next stay even more comfortable, please do not hesitate to contact us. We look forward to welcoming you back again soon. With best regards, Cho Guest Relations Manager

Customer review rating 3.0/5

Emma W. Families - Confirmed reviews ALL

We found the staff to be really friendly and helpful, the hotel is very clean, but the rooms themselves felt very tired and in need of a refit. We stayed in a twin room in what was once an attic; given that we were two females, this did not feel like an appropriately safe location. We stayed again at a later date in a twin room on a standard floor and felt much safer. Also, the sloping ceilings in the bathroom made it impossible to shower properly as neither of us could stand up properly.

Dear Mrs. W., Thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated the friendliness and helpfulness of our team, as well as the cleanliness of our hotel. At the same time, we are sorry to learn that some aspects of your first stay did not meet your expectations and, in particular, that you did not feel entirely comfortable with the room allocated to you. We take such feedback seriously and have shared your comments with the relevant teams for review and further consideration. We are glad that your experience during your subsequent stay was more comfortable. If there is anything we can do to make your next visit even more pleasant, please do not hesitate to contact us. We hope to have the pleasure of welcoming you back again. Kind regards, Cho Guest Relations Manager

Other web-users rate our hotel

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