Mercure Grand Hotel Biedermeier Wien 4 stars

The hotel is old, but very well maintained. It gives you some true Vienna experience which starts with unique quiet pedestrian street decorated with colorful umbrellas and continues with high ceilings, large rooms and traditional casement windows decorated with drapery . Not all rooms have AC, but this might not be an issue for the most time of the year. The staff is very friendly and helpful. It takes about five minutes to reach the closest U3 station or you may just walk 20 minutes to the city center. We spent about five days in the hotel and really liked it.

Mercure is a stalish hotel located in downtown Vienna with a friendly and helpful staff. For breakfast there is a large variety of delicious food! We absolutely loved our stay there!

Felt save and at home in this nice hotel, beautiful room close to the center of Vienna

Centrally located. Helpful staff. Really nice room. Beautiful alley. Good wifi. But air conditioning was not cool enough.

Pleasant reception. The staff was helpful. After a long city day, it was refreshing to get to a cool, air-conditioned room. We had breakfast at the hotel and were very happy with it.

We stayed one week and the room was never vacuumed - we tested this with a few tiny pieces of paper that we sprinkled on the floor the first day, and which were there till then end. Similarly in one week the beds were never changed. The breakfast service was good, but the cleaning staff were terrible. Our rate including two water bottles in the fridge - This never happened in 7 days.

We had an appartment which was quite generous in surface, room well stocked. Inner courtyard was full of colourful umbrellas, was looking nice when seen from upper floor or when ealking under them. Helpful staff at the reception. Private parking next by (access from different street so ask for directions). Easy access to 2 U stations. Sadly, the evening we arrived there was a heavy rain that flooded the resto kitchen, we couldn't eat there for the 2 evenings we stayed.

Alles ok

well received, clean nice cool room, great breakfast and service

I got a very friendly greeting from Christian and received an upgrade and drink voucher as I'm a gold member. I couldn't say the same for his female colleague on Saturday night. The hotel runs down both sides of the alley and there are long corridors to walk down. I took the lift up to the 3rd floor, my suite 333 was up another flight of stairs (next to rooms 331 and 332) which could be inconvenient if you have a heavy suitcase. In my suite there was carpet on the floor but no padding between it and the floorboards, there was a bedroom on the right of the corridor then a toilet then an open living room which led to the bathroom which had a slanted roof so you had to bend sideways in the shower and the water pressure wasn't very high. There was a second bedroom at the end which is where I slept and I wasn't disturbed by any noise. My impression was that everything was very old-fashioned, it wasn't exactly true Biedermeier style and I felt like it could do with being renovated. There were no TV screens in the bedrooms and the one in the living room was very small. There was no couch, just a single bed pushed against a board on the wall and it was extremely uncomfortable and since the TV screen was fixed to the wall above the minibar you had to turn your head to watch it. It would be nice to have a proper couch which you can move and a footrest. I had dinner in the restaurant both nights as I was there and the food was alright but the Caesar's salad was just a huge mushy heap of iceberg lettuce and was too expensive. My stay was fine but I would probably try another hotel next time a bit closer to the centre.

great location, central but quiet. grand rooms, clean and warm with good air conditioning Breakfast with decent choice of food and alternatives for gluten and lactose free diets great apartment for families with two separate bedrooms and aditional bed in living room

Nice hotel . Very close to train station servicing the airport. Short walk to the old town. Didn't eat there but food looked good. Very clean and friendly. Reasonable price. Would recommend and stay again

This hotel is located in one alley from one street to the other giving him a very beautiful passage to the lobby. They ambiance is very calm and have 2 restaurants with a bar. The sauna and gym is very well presented. I recommended also for the location 3 minutes walking for the Green train station.

Location is excellent with public transport easily accessed. Rooms are a bit small but adequate and very quiet. Breakfast is too expensive and the hotel missed out on possible revenue from our group of 3 staying one week as there are lots of good breakfast cafes nearby. Would stay here again.

This hotel is very conviniently located close to the Vienna Mitte train station, which is less than 20 mn away from the airport with the CAT train. It is also within walking distance from the city center, the Prater park, the Hundertwasser house and museum etc. Our room was comfortable and spacious. Breakfast was good and plentiful. We had dinner at the restaurant one evening and it was pleasant (they have traditional austrian food but also good vegetarian options). Staff is friendly and helpful.