Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating (ALL Rating) 4.4/5 1,525 reviews

Mercure Grand Hotel Biedermeier Wien - Image 1
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Description

Hotel extras

  • Hotel building under heritage protection

  • Prime location in the historic Sünnhof Passage, close to major attractions

  • Fitness center and wellness area with sauna

  • Free private parking spaces

  • Two restaurants serving traditional Viennese cuisine

Our accommodation(s)

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Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030 VIENNA
Austria

GPS:48.204055, 16.388774

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,525 reviews

Customer review rating 3.5/5

Rene P. Couples - Confirmed reviews ALL

The location of the hotel is very nice as well as the hotel overall. Unfortunately the bed in the room was not as nice as. It was far too hard from out point of view. The rest was perfectly fine and absolutely appropriate regarding the rate as well.

Dear Mr. P., Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay and that our location contributed positively to your experience. At the same time, we sincerely apologize for any inconvenience you experienced during your stay. We understand your concerns regarding the bed, and we fully appreciate that comfort preferences can vary from guest to guest. For this reason, we provide mattress toppers upon request for guests who prefer a softer sleeping surface. If you have any further suggestions on how we can improve, or if you have any preferences for your next visit, please do not hesitate to contact us. We would be more than happy to assist you. We truly hope to have the opportunity to welcome you back again soon. With best regards, Cho Guest Relations Manager

Customer review rating 3.0/5

Jill C. Couples - Confirmed reviews ALL

Staff lovely, food lovely, we thought we had booked a double room but ended up with twin but couldn't put beds together as the position of them. Also couldn't stand up in shower because of slope in roof.

Dear Mr. C., Thank you for taking the time to share your feedback with us. We are pleased to hear that our staff contributed positively to your experience. After reviewing your reservation, we would like to kindly note that you booked a Standard Room with two twin beds on the mezzanine level. We regret to hear that this aspect did not meet your expectations. If you have any further suggestions on how we can improve, or if you have any preferences for your next visit, please do not hesitate to contact us. We truly hope to have the pleasure of welcoming you back again in the near future. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Aleksandar P. Business - Confirmed reviews ALL

Comfortable, quiet, accommodating staff and well positioned for enjoying Vienna

Dear Mr. P., Thank you for taking the time to share your feedback with us. We are delighted to hear that our staff contributed positively to your experience. If you have any further suggestions on how we can improve, or if you have any preferences for your next visit, please do not hesitate to contact us. We truly hope to have the pleasure of welcoming you back again in the near future. With best regards, Cho Guest Relations Manager

Customer review rating 4.0/5

Luca G. Business - Confirmed reviews ALL

Lady at the front desk was kind as usual

Dear Mr. G., Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay and that our staff contributed positively to your experience. If you have any further suggestions on how we can improve, or any preferences for your next visit, please do not hesitate to contact us. We look forward to the opportunity to welcome you back again. With best regards, Cho Guest Relations Manager

Customer review rating 4.5/5

Matthew B. Friends - Confirmed reviews ALL

Really great stay thank you - traditional hotel and really comfortable. Great breakfast and lovely staff. Brilliant location

Dear Mr. B., Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay and that our breakfast and staff contributed positively to your experience. If you have any further suggestions on how we can improve, or any preferences for your next visit, please do not hesitate to contact us. We look forward to the opportunity to welcome you back again. With best regards, Cho Guest Relations Manager

Other web-users rate our hotel

  • 1,514 reviews 9.7/10 Location
  • 1,642 reviews 6.2/10 Room
  • 1,340 reviews 9.2/10 Service
  • 30 reviews 6.1/10 WiFi
  • 828 reviews 8.7/10 Breakfast
  • 489 reviews 7.5/10 Cleanliness
  • 60 reviews 8.2/10 Bar
  • 43 reviews 8.4/10 Wellness Area

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