Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating (ALL Rating) 4.4/5 1,780 reviews

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Mercure Grand Hotel Biedermeier Wien - Image 1
Mercure Grand Hotel Biedermeier Wien - Image 2
Mercure Grand Hotel Biedermeier Wien - Image 3
Mercure Grand Hotel Biedermeier Wien - Image 4
Landstrasser Hauptstrasse 28, 1030 VIENNA, Austria

Description

Hotel extras

  • Hotel building under heritage protection

  • Prime location in the historic Sünnhof Passage, close to major attractions

  • Fitness center and wellness area with sauna

  • Private parking spaces for E24

  • Two restaurants serving traditional Viennese cuisine

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Biedermeier Double Room with 1 queen-size bed

Photo out of - Classic Biedermeier Double Room with 1 queen-size bed

Living like in the classic Biedermeier with the luxury of today. Double bed, 22m², mini-bar, safe, tea coffee set, free high-speed internet, Sat TV, video channels, available with bathtub or shower. AC.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Coziness & comfort for personal retreat. 22m² dignified living in Viennese Biedermeier style. Separate beds. Mini-bar, safe, tea coffee set, free WIFI, Sat TV. Available with bathtub or shower. AC.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Coziness & comfort for personal retreat. Dignified living in Vienna's Biedermeier style. Quiet 25m² standard room with 2 single beds on mezzanine. Mini-bar, safe, tea coffee set, free WIFI, Sat TV. AC.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Spacious & elegant: 25m² with king size bed & couch. Double bed, safe, tea coffee set, free WIFI, Sat TV, upscale bathroom facilities, bathrobe, 1 bottle of mineral water, free mini-bar. Air conditioning.

  • Views:

    Garden View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Biedermeier era stands for: Private comfort, amusing joie de vivre & elegance. Spacious suite with bedroom and living room, large desk and all the amenities of the suite category. Ideal for families. AC.

  • Most of the accommodation:

    Duplex

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 42'/107 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This is what Biedermeier stands for: private comfort, amusing joie de vivre & elegance. Quiet family suite of 50m² in mezzanine. Minibar, safe, tea/coffee station, free WIFI, satellite TV. Ideal for families. A/C.

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

Double bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030 VIENNA
Austria

GPS:48.204055, 16.388774

Telephone
Fax +43 1 71671503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 198 rooms
  • 198 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • English
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Wi-Fi

  • WiFi at the hotel

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Pets

Pets allowed

Catering

2 Restaurants

One Bar

Breakfast

  • Buffet

Business

4 Meeting rooms

Business Center

  • Self service business center

Well-being

Sauna

  • On site
  • Sauna room

Fitness & Sauna

  • On site
  • On site
  • Indoor parking
  • Private

  • Parking pricing: 24 EUR 24 EUR Per day

WEISSGERBER STUBE

Photo out of - WEISSGERBER STUBE

Known as a restaurant, tavern, and beer pub, the Weissgerber Stube looks back on more than 30 years of history. Opening hours: Monday - Sunday: 11:30 a.m. - 11 p.m.

Cooking style
Bistro
Chef name
Alejandro Boucabeille
1030 Vienna, Austria
Telephone +43 1 71671514

Other informations

Services

  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Known as a restaurant, tavern, and beer pub, the Weissgerber Stube looks back on more than 30 years of history. Opening hours: Monday - Sunday: 11:30 a.m. - 11 p.m.

Our Biedermeier Bar in the Sünnhof Passage is the ideal meeting place in the evening to enjoy a glass of wine in a relaxed atmosphere.

Start the day with a delicious buffet breakfast in our restaurant or on our garden terrace if the weather is fine. A wide range of local specialties are on offer.

Treat yourself! The new RelaxClub is just what you need to feel good. The treadmill, cross-trainer, ergometer and sauna with quiet zone all await you in our spacious RelaxClub!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,780 reviews

Customer review rating 4.5/5

Julie G. Families - Confirmed reviews ALL

Dear Mrs. G., Thank you for taking the time to share your feedback with us. We are glad to hear that you had a pleasant stay and that our team was able to resolve the issue and make your stay more comfortable. At the same time, we regret that you experienced a problem with your room at the beginning of your stay. If there is anything we can do to make your next stay even more comfortable, or if you have any preferences or special requests for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 4.5/5

Melanie F. Couples - Confirmed reviews ALL

Dear Mrs. F., Thank you for taking the time to share your feedback with us. We are glad to hear that you had a pleasant stay and that our location and staff contributed positively to your experience. If there is anything we can do to make your next stay even more comfortable, or if you have any preferences or special requests for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Alan L. Friends - Confirmed reviews ALL

Dear Mr. L., Thank you for taking the time to share your feedback with us. We are glad to hear that you had a pleasant stay and that our service and amenities contributed positively to your experience. It is especially nice to know that you enjoyed our sauna, which can be particularly relaxing during the colder days. If there is anything we can do to make your next stay even more comfortable, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Jela B. Couples - Confirmed reviews ALL

Dear Mrs. B., Thank you for taking the time to share your feedback with us. We are glad to hear that you had a pleasant stay and that our location and breakfast contributed positively to your experience. If there is anything we can do to make your next stay even more comfortable, or if you have any preferences or special requests for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 4.0/5

Florina C. Business - Confirmed reviews ALL

Dear Mrs. G., Thank you for taking the time to share your feedback with us. We are glad to hear that you had a pleasant stay and that our team was able to resolve the issue and make your stay more comfortable. At the same time, we regret that you experienced a problem with your room at the beginning of your stay. If there is anything we can do to make your next stay even more comfortable, or if you have any preferences or special requests for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 4.5/5

Melanie F. Couples - Confirmed reviews ALL

Fantastic stay.

Dear Mrs. F., Thank you for taking the time to share your feedback with us. We are glad to hear that you had a pleasant stay and that our location and staff contributed positively to your experience. If there is anything we can do to make your next stay even more comfortable, or if you have any preferences or special requests for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Alan L. Friends - Confirmed reviews ALL

We used the hotel mainly as base (no meals) but the room and service were excellent as was the sauna!

Dear Mr. L., Thank you for taking the time to share your feedback with us. We are glad to hear that you had a pleasant stay and that our service and amenities contributed positively to your experience. It is especially nice to know that you enjoyed our sauna, which can be particularly relaxing during the colder days. If there is anything we can do to make your next stay even more comfortable, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Jela B. Couples - Confirmed reviews ALL

good location, nice hotel, great breakfast

Dear Mrs. B., Thank you for taking the time to share your feedback with us. We are glad to hear that you had a pleasant stay and that our location and breakfast contributed positively to your experience. If there is anything we can do to make your next stay even more comfortable, or if you have any preferences or special requests for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 4.0/5

Florina C. Business - Confirmed reviews ALL

Well located and cozy, with a very good breakfast, but needs renovation Overall, an acceptable stay. The hotel is well located, easy to find and has a cozy atmosphere. Breakfast was very good, with a wide variety of options. However, the bathrooms need renovation: the bathroom doors were peeling and the tiles looked dated. The main issue was the shower temperature. In two of the four rooms we booked, the shower water remained lukewarm even though the water from the washbasin tap was hot, suggesting a problem with the shower mixer. The other two rooms, one in another wing on the same floor and one on a different floor, did not have this issue. Addressing these maintenance problems would make the stay much more comfortable.

Customer review rating 4.0/5

Claire C. Families - Confirmed reviews ALL

We enjoyed staying here. So clean and charming. Only issue for us was the distance to walk to the attractions we wanted. However, when you’ve had enough of walking there’s always the underground.

Customer review rating 4.0/5

Aleksei M. Families - Confirmed reviews ALL

Nice staff welcomed us and was helpful throughout our stay. We stayed at the family room. Nice decor but dated with visible wear and tear. Location is not in the middle of everything but a nice walk or ride away. I do recommend this place to families for the nice family room.

Customer review rating 4.5/5

Pascal J. Couples - Confirmed reviews ALL

Nice and very professional Staff at the front Desk

Dear Mr. J., Thank you very much for your kind feedback. We are delighted to hear that you appreciated the friendly and professional service provided by our front desk team. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back on your next visit to Vienna. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Christine B. Couples - Confirmed reviews ALL

This hotel was a great find as it is so near to the U Bahn and we for the first time used this system. We were nervous at first but quickly got the hang of it. The hotel is a little quirky in that the bar and restaurant are in a separate building. The team are friendly and helpful, although the greeting was not of the usual standard. No one mentioned our status or thanked us for our loyalty. I was though given the drinks voucher. The room was lovely and very comfortable.

Dear Mrs. B., Thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed our convenient location, the comfort of your room, and the friendly and helpful service provided by our team. At the same time, we are sorry for the inconvenience you experienced upon arrival and that your loyalty status was not acknowledged as clearly as it should have been. We understand that this is an important part of the welcome experience. We have shared your comments with our reception team so that we can further improve the way we welcome and recognize our valued members. Regarding the room upgrade, upgrades are always subject to availability. During your visit, Vienna was experiencing a particularly busy congress period, which significantly limited our room availability. Nevertheless, we are glad that our team was able to provide an upgrade for your second booking. We truly appreciate your comments, as they help us improve the consistency of our service, and we hope to have the pleasure of welcoming you back on your next visit to Vienna. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Lili T. Business - Confirmed reviews ALL

Very nice staff. Delicious breakfast.

Dear Mrs. T., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our convenient location, comfortable and spacious room, delicious breakfast, and the friendly service provided by our team. We truly appreciate your comments and hope to have the pleasure of welcoming you back on your next visit to Vienna. With best regards, Cho Guest Relations Manager

Customer review rating 4.5/5

Brian B. Solo - Confirmed reviews ALL

Comortable room, quiet, clean and nearby public transportation

Dear Mr. B., Thank you for taking the time to share your feedback with us. We are happy to hear that you had a pleasant stay and that our staff and location contributed positively to your experience. If there is anything we can do to make your next stay even more comfortable, or if you have any preferences or special requests for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 4.5/5

Patrick D. Couples - Confirmed reviews ALL

The staff were very courteous and helpful. The privileged room was comfortable and spacious with handy amenities. The breakfast staff was efficient and accommodating, including gluten free bread and alternative butter. The breakfast buffet offered several options including various teas and espresso. The only drawback to the room was very slow drainage of the sink and shower.

Dear Mr. D., Thank you very much for your thoughtful feedback. We are delighted to hear that you enjoyed the comfort and amenities of your Privilege Room, our convenient location, and the attentive service provided by both our reception and breakfast teams. We are also pleased that the breakfast selection, including the gluten-free and alternative options, contributed positively to your stay. At the same time, we are sorry for the inconvenience caused by the slow drainage in the bathroom, and we have shared your comments with our technical team for further attention. We truly appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit to Vienna. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Nancy M. Families - Confirmed reviews ALL

Front desk helpful with Uber.

Dear Mrs. M., Thank you very much for your kind feedback. We are pleased to hear that you enjoyed the comfort and space of your suite and had a pleasant time exploring Vienna. We are also glad that our front desk team could assist you with your transportation arrangements. It is important to us that our guests feel comfortable and well supported throughout their stay. We hope to have the pleasure of welcoming you back on your next visit to Vienna. With best regards, Cho Guest Relations Manager

Customer review rating 3.5/5

Mei K. N. Couples - Confirmed reviews ALL

but the rocky road for luggage is a challenge

Dear Mrs. N., Thank you very much for sharing your feedback. We are pleased to hear that you found our hotel comfortable and beautiful and that you appreciated the overall quality of your stay. At the same time, we are sorry that some aspects of your experience did not fully meet your expectations. Your comments are important to us and have been shared with the relevant teams for further review. It is especially encouraging to know that you would consider staying with us again. If you have any preferences or special requests for your next visit, please do not hesitate to contact us, and we will do our best to make your stay as comfortable as possible. With best regards, Cho Guest Relations Manager

Customer review rating 3.5/5

Phillip S. Couples - Confirmed reviews ALL

The hotel is need or an upgrade. The room was very comfortable clean and spacious . The staff were very friendly and helpful. The location of the hotel was excellent, close to shops, bars and restaurants. The u barn is only a short walk away and only 2 stops to the centre of Vienna

Dear Mr. S., Thank you very much for sharing your feedback. We are pleased to hear that you appreciated the comfort and cleanliness of your room, the friendliness of our team, and our convenient location. At the same time, we are sorry that the overall condition of the room did not fully meet your expectations. Your comments are important to us and have been shared with the relevant team for further review. We truly appreciate your feedback and hope to have the pleasure of welcoming you back on a future visit to Vienna. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Ola R. Couples - Confirmed reviews ALL

Nice good size and clean room. Very quiet. Great breakfast. Very nice stuff.

Dear Mrs. R., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the comfort, cleanliness, and quiet atmosphere of your room, as well as our breakfast and the friendly service provided by our team. If there is anything we can do to make your next stay more comfortable or any preferences for your next visit. Please do not hesitate to contact us. We truly appreciate your comments and hope to have the pleasure of welcoming you back on your next visit to Vienna. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Adrian W. Couples - Confirmed reviews ALL

We have been coming to this hotel for about 40 years. It never fails to please. The rooms are comfortable, clean and reasonably spacious. The staff are friendly and professional and very helpful. The food in the restaurant is of excellent quality and i should say that we normally eat in the Weissgerberstuber attached to the hotel. The location is close to a Ubahn station and there are any number of good cafes an restaurants in the immediate vicinity. It is only a 15 minute walk into Stefansplatz or a short metro ride to the centre of the city. Highly recommend.

Dear Mr. W., Thank you very much for your wonderful feedback and, especially, for your loyalty to our hotel over so many years. It is truly a pleasure to know that you continue to feel comfortable and well looked after whenever you stay with us. We greatly appreciate your kind words about our team, the comfort of our rooms, and the quality of our restaurant. Your recommendation means a great deal to us. If you have any preferences or special requests for your next visit, please do not hesitate to contact us. We will be happy to do our best to make your stay as comfortable as possible. We look forward to welcoming you back on your next visit to Vienna. With best regards, Cho Guest Relations Manager

Customer review rating 2.5/5

Barbara S. Couples - Confirmed reviews ALL

We had booked a Suite. Suite was quite spacious, spread out over 2 floors. On the downside, the shower was underneath the tilted roof and standing up in the shower was not possible. Quite odd for a 4* hotel. Further, though summer was clearly over only summer bedding was provided and no spare blankets were available in the room. Breakfast was as usual very good, good choice, can get busy though in the weekends.

Dear Mrs. S., Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the spaciousness of the suite and enjoyed our breakfast selection. At the same time, we are sorry that some aspects of the room comfort did not fully meet your expectations. Due to the historic layout of our building, some upper-floor suites have sloped ceilings and unique configurations. We also regret that additional bedding was not readily available in the room when needed. However, extra blankets can be requested at reception at any time, and our team will be happy to assist. If you choose to stay with us again, please feel free to let us know your room and bedding preferences in advance, and we will do our best to accommodate them. With best regards, Cho Guest Relations Manager

Customer review rating 4.0/5

Bjoern T. B. Business - Confirmed reviews ALL

I am very happy with the stay in this nice hotel with nice emlpoyees. I think it was a little strange that the room door couldn't be locked from the inside. I also experienced that the sink didn't drain well, and that it could be difficult to find the ways through the corridors. Somewhat clearer signs would be a good investment.

Dear Mr. B., Thank you for taking your time to share us a feedback. We are glad to hear that you had a pleasant stay with us and that our location and staff contributed positively to your experience. However, we are sorry that some aspects of your stay did not fully meet your expectations. Your comments regarding the room door, bathroom drainage, and signage throughout the hotel have been shared with the relevant teams for further review. We truly appreciate your constructive feedback, as it helps us identify areas where we can further improve the guest experience. With best regards, Cho Guest Relations Manager

Customer review rating 3.0/5

Sydney L. Couples - Confirmed reviews ALL

You can hear every foot step of the rooms around and people walking outside the hallways. Over priced for what it is. But it is in Vienna afterall.

Dear Mr. L., Thank you for taking the time to share your feedback with us. We are sorry for the inconvenience you experienced during your stay. If there is anything we can do to make your next stay even more comfortable, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Other web-users rate our hotel

  • 1,614 reviews 9.6/10 Location
  • 1,762 reviews 6/10 Room
  • 1,422 reviews 9.2/10 Service
  • 31 reviews 4.1/10 WiFi
  • 812 reviews 8.9/10 Breakfast
  • 513 reviews 7.9/10 Cleanliness
  • 46 reviews 8.3/10 Wellness Area

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