Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating 4.5/5 4,861 reviews

Mercure Grand Hotel Biedermeier Wien
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Hotel extras

  • Charter of Commitments Covid-19

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • PorterPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030
vienna
austria

Tel: +431716710

Fax: (+43)1/71671503

Check-in from 14h00

Check out up to 12h00

  • CAT :  CityAirportTrain WIEN MITTE

  • City Airport Train :  CAT WIEN MITTE

  • U 3 :  U3 ROCHUSGASSE

  • U3 :  U3 LANDSTR. HAUPSTR

  • U4 :  U4 LANDSTR. HAUPTST

  • City Airport Train :  CAT WIEN MITTE

  • Tram O :  Tram line O SECHSKRÜGLGASSE

  • By plane

    VIENNA INT. AIRPORT At 17.3km / 10.75 miles

  • By car

    LANDSTRASSE GUERTEL At 1.5km / 0.93 miles

  • By train

    WIEN SUEDBAHNHOF At 1.5km / 0.93 miles

  • By train

    WIEN WESTBAHNHOF At 6.5km / 4.04 miles

GPS :48.204055, 16.388774

Our accommodation(s)

Choose between Classic Biedermeier Twin Rooms (comfortable room with separate beds); Junior Suite with 2 twin beds (large room with extra seating area); Biedermeier Suite with 1 double bed (living room and one bedroom, large writing desk); Deluxe Rooms with 1 queen size bed; Deluxe Rooms with 1 king size bed. All rooms are air-conditioned and have high speed Internet

Classic Biedermeier single room with 1 single bed

  • Max. number of persons: 1
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Biedermeier Double Room with 1 queen-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Biedermeier Double Room with twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Quiet mezzanine Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft

Privilege Room with a king-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Biedermeier Suite

  • Max. number of persons: 4
  • Area: From 60 / 646 sq ft
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

WINTERGARTEN

Type of cuisine: International

Enjoy the world famous Viennese Cuisine in this romantic a-la-carte restaurant with an idyllic garden terrace! An exquisite selection of Austrian delights, seasonal delicacies and international specialties are on offer for lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BIEDERMEIER BAR

Non contractual photo

Our Biedermeier Bar in the Sünnhof Passage is the ideal evening meeting place to enjoy a glass of wine in a relaxed setting.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 62

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Grand Hotel Biedermeier Wien

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,861 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,599 reviews

Unpleasant experience

Customer review rating 4.5/5

Sarthak Business - 06/10/2020 Confirmed reviews ALL

The staff was not helpful. The rooms are not well lit and arrangements are not sufficient. The staff didn't help, not one person but three of them.

Home feeling

Customer review rating 4.5/5

Nikolaos B. Couples - 06/10/2020 Confirmed reviews ALL

The extremely polite and helpful receptionists, gave us a very comfortable room - away from other residents since we had a dog with us just in case - and even offered us free access to the mini bar. Clean room, quiet. Great location just a few steps from Wien Miete U-bahn and train stations. Above all since we decided to stay overnight in Vienna literally the last minute it was very nice from the Hotel to accept our checking in early in the morning that was 8 o'clock am. Definetely recommended.

Central location, good breakfast and very nice staff.

Customer review rating 4.5/5

Z.a. Families - 30/09/2020 Confirmed reviews ALL

Very good. excellent value for money. The bathrooms could be renovated.

Dear Zahra A., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bettina Pötsch Mercure Grand Hotel Biedermeier Wien

Nice hotel with helpful friendly staff

Customer review rating 4.5/5

Frazer Families - 25/08/2020 Confirmed reviews ALL

All good and up to the standard I would expect from a Mercure. Room was excellent and well appointed and clean. Particular mention to the gentleman who ran the breakfast service. He went out of his way to help us and ensure we had what we needed. If I were to give some honest feedback to help I would point out that although the beds were made up and new towels given, no replacement of Nespresso pods nor removal or replacement of dirty cups made the two nights seem more like an apartment stay than a hotel stay. This lower level of service is why the rating is downgraded from what could have been a 10/10 stay.

Dear Frazer, We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Many thanks for the praise of our service staff, which we are naturally proud to pass on. Thank you also for your constructive criticism of the housekeeping, we will of course raise awareness of the points immediately during our next meeting and take the necessary steps to improve this service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bettina Pötsch Mercure Grand Hotel Biedermeier Wien

Another good stay

Customer review rating 4.5/5

Ian Solo - 09/08/2020 Confirmed reviews ALL

It was the usual good service that I have come to expect over the years. I use the hotel as it is in centre and close to the CAT for the airport. Had no problems and was impressed with the measures put in place due to COVID.

Dear Ian, We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bettina Pötsch Mercure Grand Hotel Biedermeier Wien

Good location

Customer review rating 4.5/5

Anonymous Families - 06/08/2020 Confirmed reviews ALL

The hotel is located in a nice area with very good public transportation services. The little street is very charming and the decoration gives a nice flair. The breakfast buffet was also very good. The room was happy he, totally unexpected. The only minutes point was the shower, because there was very little space, specially if you are tall. My husband hat to shower sitting on the bathtub. All in all a good stay.

Dear Viviana, We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bettina Pötsch Mercure Grand Hotel Biedermeier Wien

Broken bed sheets and furniture

Customer review rating 4.5/5

Victor Business - 04/08/2020 Confirmed reviews ALL

The room has 1 *. I very uncomfortable bed and short blanket - like for kids. The bed sheet was with holes in it. The corridor had broken tiles and furniture. It is definitely not a 4 * hotel.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Biedermeier Wien. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Due to the historical structure of the building our rooms are very different and we are very sorry that you did not like your room at all. We will be happy to take this into account for your next stay and will make sure that you are assigned a spacious, beautiful room. Of course it is not allowed that your bed linen was not in order and we will immediately speak to our housekeeping department and take the necessary steps. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bettina Pötsch Mercure Grand Hotel Biedermeier Wien
Customer review rating 4.5/5

Anonymous Couples - 24/07/2020 Confirmed reviews ALL

Great staff

Easy to get to from Vienna airport but hotel is a bit outdated

Customer review rating 4.5/5

Margaret Solo - 21/03/2020 Confirmed reviews ALL

I got a very nice greeting from Christian on reception when I arrived but can't say the same about his female colleague when I asked her for something on Saturday night. As an Accor gold member I was upgraded and got a free drink voucher as well as a small chocolate in my room and free minibar which I appreciated. I always feel that the Accor loyalty programme is superior to other hotel programmes I belong to. I was in suite 333 and had to carry my suitcase up another flight of stairs after taking the lift to the 3rd floor. The first thing I noticed was the thin carpet on the floor with no padding between it and the floorboards. My first impression was that everything was outdated, not exactly true Biedermeier style, and could do with being renovated. I didn't particularly like the footboards on the beds as I'm quite tall. I also had to bend sideways under the slanted roof by the shower and the water pressure wasn't great. The worst thing was the really uncomfortable couch which was actually a single bed with a cover pushed against a board nailed to the wall. I would have preferred a proper couch which I could rotate and a footrest to put my feet up. There was only a small TV screen above the minibar, which had to be replaced as it was broken, so I had to turn my head to watch it. There were no TVs in either of the two bedrooms. I had dinner in the restaurant both nights I was there. The food was just alright with mainly meat dishes so not much choice for someone who doesn't eat meat. The second night I ordered a Caesar's salad and got a mushy heap of iceberg lettuce. Someone might want to inform the chef that a Caesar's salad is made with romaine lettuce. The salad was also too expensive for what it was. The service was friendly which is why I went there twice as I didn't see any other places I liked nearby. Overall a good stay due to the spaciousness of my suite and the convenience getting there from the airport with the CAT train to Wien Mitte then a 10 minute walk but I would probably try a different hotel next time.

Dear Mrs M., thank you for your rating and feedback. I am happy to pass on your praising words to Christian. He will be very happy about it. On the other hand, I am very sorry that we could not fully meet your room expectations. I pass on your feedback concerning the restaurant, in particular on the food, to our F&B manager, as this is the only way we can constantly optimize our quality. We look forward to seeing you again. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Easy access from the airport and train station but hotel interior seemed outdated

TripAdvisor rating 4.0/5

MargaretinParis 21/03/2020 TripAdvisor review

I got a very friendly greeting from Christian and received an upgrade and drink voucher as I'm a gold member. I couldn't say the same for his female colleague on Saturday night. The hotel runs down both sides of the alley and there are long corridors to walk down. I took the lift up to the 3rd floor, my suite 333 was up another flight of stairs (next to rooms 331 and 332) which could be inconvenient if you have a heavy suitcase. In my suite there was carpet on the floor but no padding between it and the floorboards, there was a bedroom on the right of the corridor then a toilet then an open living room which led to the bathroom which had a slanted roof so you had to bend sideways in the shower and the water pressure wasn't very high. There was a second bedroom at the end which is where I slept and I wasn't disturbed by any noise. My impression was that everything was very old-fashioned, it wasn't exactly true Biedermeier style and I felt like it could do with being renovated. There were no TV screens in the bedrooms and the one in the living room was very small. There was no couch, just a single bed pushed against a board on the wall and it was extremely uncomfortable and since the TV screen was fixed to the wall above the minibar you had to turn your head to watch it. It would be nice to have a proper couch which you can move and a footrest. I had dinner in the restaurant both nights as I was there and the food was alright but the Caesar's salad was just a huge mushy heap of iceberg lettuce and was too expensive. My stay was fine but I would probably try another hotel next time a bit closer to the centre.

Dear MargaretinParis, thank you for your rating and feedback. I am sorry that we could not fully meet your room expectations. Please let us know during your stay if something is not to your satisfaction, because this is the only way we can find a solution for you if required and available. We look forward to seeing you again. Best regards from Vienna, Marcel Stöckel Direktionsassistent

wonderful short stay in Vienna before heading home

Customer review rating 4.5/5

Robert T. Families - 20/03/2020 Confirmed reviews ALL

stay at hotel followed a week in Graz for myself and my wife visiting my daughter. Found hotel very helpful, upgrading our room to a double bedroom. Staff on reception were particularly helpful with good english to help with booking the hop / off red bus tour round Vienna and the train transfer link to airport.

Dear Robert T., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Well located and very pleasant stay

Customer review rating 4.5/5

Zelda Business - 08/03/2020 Confirmed reviews ALL

Reception service is extraordinary, rooms are great and very comfortable (Privileg rooms), the staff at the bar and breakfast are super accommodating and pleasant. It could not be better.

Dear Christiane Z., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Wonderful hotel and staff

Customer review rating 4.5/5

Dawn Business - 03/03/2020 Confirmed reviews ALL

I loved my experience at the hotel. The only improvement would be a better gym with TV.

Dear Dawn B., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Great location with very helpful staff.

Customer review rating 4.5/5

Mr P. Friends - 02/03/2020 Confirmed reviews ALL

Stayed 3 nights, the room was very well equipped and comfortable. The breakfast was excellent. The gym and sauna were good but there was only 1 shower and if there was a small swimming pool I would have marked the hotel 10 out of 10! Other than breakfast, I didn't eat in the restaurant so can't comment on that.

Dear Mr P., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Really good

Customer review rating 4.5/5

Anonymous Couples - 02/03/2020 Confirmed reviews ALL

Once we orientated ourselves, the hotel is really well located and close to many facilities. The map the receptionist gave us could have been explained, showing where the hotel was on the map as it was on the edge/not even marked I think.

Dear Mrs H., thank you for taking the time to share your feedback. I will gladly forward your feedback to our reception team. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Well located

Customer review rating 4.5/5

Brian Couples - 29/02/2020 Confirmed reviews ALL

Lovely hotel located very close to train station servicing the airport. Walking distance to the old town and nice area. Professional staff. Room was small though but well kept

Dear Mr c., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Location and atmosphere

TripAdvisor rating 4.0/5

Agnieszka L 26/02/2020 TripAdvisor review

great location, central but quiet. grand rooms, clean and warm with good air conditioning Breakfast with decent choice of food and alternatives for gluten and lactose free diets great apartment for families with two separate bedrooms and aditional bed in living room

Excellent stay

Customer review rating 4.5/5

Glen A. Friends - 24/02/2020 Confirmed reviews ALL

Friendly staff. Excellent price, especially since it included breakfast.

Dear Glen A., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Very central

TripAdvisor rating 4.0/5

bcu 24/02/2020 TripAdvisor review

Nice hotel . Very close to train station servicing the airport. Short walk to the old town. Didn't eat there but food looked good. Very clean and friendly. Reasonable price. Would recommend and stay again

Dear Bcu, thank you for your rating and your recommendation. We look forward to seeing you again. Kind regards from Vienna, Marcel Stöckel Direktionsassistent

Very good location and a very pleasant stay

Customer review rating 4.5/5

Silvestras Families - 23/02/2020 Confirmed reviews ALL

I really enjoyed staying in this hotel. The hotel itself is in very good location because it is in the city center and everything is reachable by hand. The staff members are very friendly, rooms are cozy, breakfast buffet is tasty and enough variety to please almost every guest needs. The bath was big enough to fit the adult person.

Dear Silvestras K., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

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