Mercure Grand Hotel Biedermeier Wien 4 stars

Great location, very rich breakfast buffet with good "home like" atmosphere. Very pleasant and friendly staff

I was on a long weekend visit to Vienna with my girlfriend and had chosen this hotel for it's location to the main station in from the airport. We arrived early Friday and the hotel reception staff were very welcoming and pleasant, booking us in and then taking our suitcases to store as it was only mid-morning. Having then spent the day sightseeing in the city we returned to collect our room key and to find our bags had been delivered to the room. The rooms was bright and airy - a touch too warm initially to be honest and the bed was nice a comfortable; the only surprise being two single duvets for our double bed but it didn't actually stop us sleeping beautifully. The on-suite was nice, although the shower screen on the bath was a tad small and thus you had to be careful not to soak the floor when showering. We visited the restaurant and had an excellent meal of duck and roast boar, with a lovely bottle of wine. The waiter was very polite and welcoming. At breakfast the next morning, we were late and thus they were already starting to clear up - this is totally understandable for them to prepare the room for later but we did have to ask for cutlery for table, also although the waitress was friendly we found the young waiter less so but that may be down to language differences. On check out the staff again were very polite and professional and again put our bags in storage so that we could visit the city and collect them later before our flight home. All in all it was a very pleasant stay and i'd happily go back to this hotel again as the location was good for the transportation and in a nice quiet location.

Miniature room, furniture from the Twenties but looked like from the yard, shabby, dirty -> stains on the wall, stains on the lamp, stains on the furniture, felt like i a correction facility, nothing that would make the stay in this room pleasant, bed without proper bedframe, 5cm matress, it was horrible

Good location Room clean Service at breakfast average, tables not being cleared, had to find people to do this and then had to wait a long time. Selection quite small, not worth the additional money.

Comfortable room with well equiped bathroom. Very good choice for breakfast. Pleasant bar with friendly staff.