Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating (ALL Rating) 4.4/5 1,448 reviews

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Mercure Grand Hotel Biedermeier Wien - Image 1
Mercure Grand Hotel Biedermeier Wien - Image 2
Mercure Grand Hotel Biedermeier Wien - Image 3
Mercure Grand Hotel Biedermeier Wien - Image 4
Landstrasser Hauptstrasse 28, 1030 VIENNA, Austria

Description

Hotel extras

  • Hotel building under heritage protection

  • Prime location in the historic Sünnhof Passage, close to major attractions

  • Fitness center and wellness area with sauna

  • Free private parking spaces

  • Two restaurants serving traditional Viennese cuisine

Our accommodation(s)

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Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030 VIENNA
Austria

GPS:48.204055, 16.388774

Telephone
Fax +43 1 71671503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,448 reviews

TripAdvisor Rating  4.1/5  1,814 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Tim E. Families - Confirmed reviews ALL

Stayed at the Mercure for a Christmas family holiday. Convenient location near train station and within walking distance to the heart of the old city. While some of the room decor was a bit dated, the amenities were decent, the room sizes were above average and our stay was enjoyable

Dear Mr. E., Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a pleasant stay and that our location contributed positively to your experience. If there is anything we can do to make your stay more comfortable, or if you have any further suggestions on how we can improve, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 2.5/5

Lucy B. Solo - Confirmed reviews ALL

Good location close to the train station. Hotel is in a nice old building but room furnishing were very dated, floor heating dial was broken (couldn’t turn on) and the shower water was only luke warm. Would look to stay elsewhere in the future.

Dear Mr. Zennetti, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused during your stay. We have addressed these matters with the relevant team to ensure further review and improvement. Should you have any additional suggestions on how we can improve, or if you have any preferences for your next visit, please do not hesitate to contact us. We hope to have the pleasure of welcoming you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 4.5/5

Andrejs V. Friends - Confirmed reviews ALL

Had an early check in and late check out, which was fine. Good breakfast, good region

Dear Mr. V., Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a pleasant stay and that our location and breakfast contributed positively to your experience. If you have any further suggestions on how we can improve, or if you have any preferences for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 4.5/5

Anne A. Families - Confirmed reviews ALL

I first stayed at this hotel before it became part of Mercure. I am pleased to say it has kept its unique character and does not have a corporate feel. The bedrooms are cosy befitting the Biedermeier character. Public rooms have a distinct Viennese character, which also makes for a unique experience. Great Breakfast. Very helpful staff. Cheerful wine stube provides traditional Viennese food. Well positioned near Wien Mitte, with direct connection to the airport. Good value for money!

Dear Mrs. A., Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a pleasant stay and that our staff and breakfast contributed positively to your experience. If you have any further suggestions on how we can improve, or if you have any preferences for your next visit, please do not hesitate to contact us. We hope to have the opportunity to welcome you back again in the future. With best regards, Cho Guest Relations Manager

Customer review rating 1.0/5

Rodrigue B. N. Couples - Confirmed reviews ALL

The Mercure Hotel has the advantage of being very well located in the city center, which makes it easy to reach most tourist attractions and shopping areas on foot. The nearby garden is also a nice feature. However, when compared to other Mercure hotels and their standards, this property falls short in several areas, except for cleanliness. The room facilities are outdated. For example, the television is extremely old and only offers basic channels—there is no Smart TV, so streaming services like Netflix are not possible. The carpets are worn and visibly old, especially on the floor, and it is clear that no major renovation has taken place in at least the past 20 years. The bathroom layout is particularly inconvenient and unhygienic: the toilet is located in a very small separate room near the entrance door, which also contains the only full-length mirror. To wash your hands, you must leave the toilet, cross the sleeping room, and go to the shower room, which is far from ideal. The minibar is free, which is appreciated, and includes water, beer, Coca-Cola, and orange juice, as offered in many Mercure hotels. However, the room was cold due to old windows that do not properly insulate against low temperatures. Breakfast was very disappointing. The scrambled eggs were unappealing, as new batches were continuously mixed with old ones, giving them an unpleasant, meat-like appearance. The bread and pastries were mostly not fresh; the cakes, in particular, were extremely dry and seemed to come from a discount supplier. The selection was limited, and live or show cooking was practically non-existent. Additionally, tables were often not properly prepared—we frequently had to look for cutlery and napkins ourselves or partially clean tables before sitting down. Considering the price of over €370 per night, the overall experience was extremely poor. As an Accor member entitled to a welcome drink, the service was so underwhelming that I did not even feel inclined to use the minibar during my four-day stay. While the idea of an older, charming hotel can be appealing, at this price point I would honestly rate an Ibis Budget higher, as it offers better amenities and service. Apart from the housekeeping staff, no one ever asked about my stay; not even during checkout. Overall, this was not a good experience. The hotel urgently needs to focus on improving room standards, customer care, service quality, and especially the breakfast offering.

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Other web-users rate our hotel

  • 1,458 reviews 9.7/10 Location
  • 1,572 reviews 5.9/10 Room
  • 1,297 reviews 9.2/10 Service
  • 31 reviews 5.5/10 WiFi
  • 832 reviews 8.8/10 Breakfast
  • 470 reviews 7.1/10 Cleanliness
  • 351 reviews 5/10 Amenities
  • 38 reviews 8.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.