Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating (ALL Rating) 4.4/5 1,422 reviews

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Mercure Grand Hotel Biedermeier Wien - Image 1
Mercure Grand Hotel Biedermeier Wien - Image 2
Mercure Grand Hotel Biedermeier Wien - Image 3
Mercure Grand Hotel Biedermeier Wien - Image 4
Landstrasser Hauptstrasse 28, 1030 VIENNA, Austria

Description

Hotel extras

  • Hotel building under heritage protection

  • Prime location in the historic Sünnhof Passage, close to major attractions

  • Fitness center and wellness area with sauna

  • Free private parking spaces

  • Two restaurants serving traditional Viennese cuisine

Our accommodation(s)

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Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030 VIENNA
Austria

GPS:48.204055, 16.388774

Telephone
Fax +43 1 71671503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,422 reviews

TripAdvisor Rating  4.1/5  1,811 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Luc Y. Business - Confirmed reviews ALL

Location is perfect, the atmosphere is relaxing and the staff is friendly; I will definitely visit the hotel again.

Dear Mr. Y., Thank you for taking the time to share your feedback. We are pleased to hear that you had a pleasant stay with us and that our staff contributed positively to your experience. Should you have any further suggestions on how we can improve, or any preferences for your next visit, please do not hesitate to contact us. We hope to have the pleasure of welcoming you back again. With kind regards, Cho Guest Relations Manager

Customer review rating 2.0/5

Diana R. C. Friends - Confirmed reviews ALL

We had to request slippers upon arrival as none were provided, and instead of delivering them, we were asked to collect them from reception. The same happened with the portable heater, despite the room being very cold, the heater in the bathroom is only working at night. The room was very old, and the bed and pillows were uncomfortable. Cleanliness was below standard, only towels were changed and the room was not vacuumed. Additionally, the receptionist asked at check-in whether we wanted daily room service, which felt inappropriate for a 4 star hotel.

Dear Mrs. C., Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Regarding the pickup of items at the reception, we would like to inform you that housekeeping service is not available in the evening. Therefore, we kindly ask our guests to collect requested items directly from the reception desk during that time. Furthermore, we understand your frustration regarding daily room cleaning and apologize for any misunderstanding. As part of our charity initiative “Good for Kids”, we ask guests staying more than two nights whether they would prefer daily room cleaning or wish to participate in the project. If a guest chooses not to have daily cleaning, a donation is made to the charity project. Please rest assured that this initiative is entirely optional and based solely on the guest’s decision. Should you prefer daily room cleaning, our housekeeping team will of course clean your room every day. We are very sorry for any confusion this may have caused. If you have any further suggestions on how we can improve, or any preferences for your next visit, please do not hesitate to contact us. With kind regards, Cho Guest Relations Manager

Customer review rating 2.5/5

Erika B. Families - Confirmed reviews ALL

It was impersonal: earlier we felt that we are valued guest, now there is no such things happened- no greetings in the room, however, every year we spend days in the hotel. This hotel is outpricing us slowly, insane prices in general

Dear Mrs. B., Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Please be assured that we have addressed these matters with our reception team for further improvement. Should you have any further suggestions on how we can improve, or any preferences for your next visit, please do not hesitate to contact us. We hope to have the opportunity of welcoming you again in the future. With kind regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Salim B. Families - Confirmed reviews ALL

Friendly, helpful

Dear Mr. B., Thank you for taking the time to share your feedback. We are delighted to hear that you had a pleasant stay with us and that our service contributed positively to your experience. Should you have any further suggestions on how we can improve, or any preferences for your next visit, please do not hesitate to contact us. We hope to have the pleasure of welcoming you back again. With best regards, Cho Guest Relations Manager

Customer review rating 5.0/5

Maria L. Families - Confirmed reviews ALL

Had a family mezzanine room. It was clean comfortable and quiet.

Dear Mrs. L., Thank you for taking the time to share your feedback. We are pleased to hear that you had a pleasant stay with us and that our location contributed positively to your experience. Should you have any further suggestions on how we can improve, or any preferences for your next visit, please do not hesitate to contact us. We hope to have the pleasure of welcoming you back again. With kind regards, Cho Guest Relations Manager

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Other web-users rate our hotel

  • 1,452 reviews 9.7/10 Location
  • 1,555 reviews 6/10 Room
  • 1,278 reviews 9.1/10 Service
  • 30 reviews 5.8/10 WiFi
  • 834 reviews 8.8/10 Breakfast
  • 464 reviews 7.1/10 Cleanliness
  • 55 reviews 8.7/10 Bar
  • 40 reviews 7.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.