Dear Ivy, Thank you very much for your feedback regarding your recent stay. We appreciate your comments on the comfort of your accommodation. Our hotel is located just a few minutes from the highway and offers a direct connection to the main train station. The station is only a few minutes away. Unfortunately, we do not offer individual guest safes in the room; however, we can provide one for you. Please inquire briefly at the reception so that we can assist you further. We understand your concerns regarding the location and amenities, and your suggestions will be taken into account as we continue to strive to improve the guest experience. We hope to welcome you back soon. Best regards, Georgios Kiskoridis-FOM

Dear Corinna, thank you for your kind words regarding your recent stay. We are delighted to hear that our location, cleanliness, and service contributed to your positive experience before your flight. We look forward to welcoming you back in the future. Wish you all the best ! Best regards Georgios Kiskoridis-FOM

Dear Mr. L., Thank you for your feedback regarding your recent stay. We apologize for the inconveniences you experienced with your payment methods and the air conditioning. Please ensure that the 3D security block has been lifted so that you can use the cards. We appreciate your comments and will take them into consideration as we strive to improve our services. Goodbye and best regards, Georgios Kiskoridis-FOM

Dear Ian, thank you for your feedback. We apologize for the initial inconvenience regarding your room. It is encouraging to hear that your stay improved afterward. We appreciate your understanding and hope to welcome you back for an even better experience. Best regards Georgios Kiskoridis-FOM

Dear Didier, thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed our location, cleanliness, breakfast, and the cordiality of our staff. Your satisfaction is our priority, and we look forward to welcoming you back on your next trip to Stuttgart. Best regards Georgios Kiskoridis-FOM

Dear Christine B., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and public transport access. We regret any confusion regarding the ventilation system; our team is available to assist with such inquiries for future visits. Goodbye and best regards, ibis Stuttgart Airport Messe

Dear Julia, thank you for your kind words and for choosing to stay with us again. We are pleased to hear that our 24-hour reception service provided you with comfort and security during your stay. We look forward to welcoming you back in the future. Best regards Georgios Kiskoridis-FOM

Dear Gaby, thank you very much for your kind words regarding the cleanliness and comfort of our hotel. We appreciate your feedback about the kettle in the room and will take this into account for future improvements. It is wonderful to know that you found the availability of hot water satisfactory. Please note that we also have kettles available for loan at our reception. Just ask at the reception so that we can provide one for you on your next stay. Best regards Georgios Kiskoridis-FOM

Dear Riccardo, thank you for your positive feedback regarding our parking payment method. We are pleased to hear that the reintroduction of the coin/disc payment has enhanced your experience. We look forward to welcoming you back on your journey to Italy. Best regards Georgios Kiskoridis-FOM

Dear Mr. H., thank you very much for your feedback. We are pleased that you enjoyed the room and the service at the reception. We regret the inconveniences regarding the booking information and understand that this can be frustrating. We recommend booking directly with our hotel so that we can permanently store all information in our system. We hope to welcome you back soon. Best regards Georgios Kiskoridis-FOM

Dear Roland S., thank you for taking the time to share your positive experience at ibis Stuttgart Airport Messe. We are delighted to know that you consistently find our rooms to be clean, functional, and comfortable for your stays. It is also gratifying to hear that our early check-in process for Accor Gold members met your expectations and that our staff contributed to your pleasant experience. We appreciate your feedback regarding the lobby bar. Your suggestion for enhancing its atmosphere is valuable, and we will certainly consider it as we aim to improve our guest experience. It is wonderful to hear that you enjoyed the quiet environment despite our proximity to the airport, as this is a priority for us. Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back on your next visit. Best regards Georgios Kiskoridis-FOM

Dear Mr. G., thank you very much for your feedback. We apologize for the inconveniences that occurred with your company cards during the billing process. After consulting with our team and reviewing our payment system, we would like to clarify briefly why your bank may not have registered a request: When a card reader declines a card (e.g., due to security certificates, chip reading errors, or unsupported company card protocols), the transaction is often aborted locally at the terminal. In this case, the request does not even reach the bank servers, which is why no record appears there. Since the Revolut card worked immediately via Apple Pay, this indicates a specific technical incompatibility of the physical company cards with the terminal protocol at that moment, rather than a general error of our system or your account coverage. It may be related to the fact that the devices are not enabled for Apple Pay and linked to this. We greatly appreciate your patience in this situation and hope to welcome you back with us on your next business trip. Sincerely, Georgios Kiskoridis-FOM

Dear Mr. H., thank you very much for your feedback. We regret that your stay did not meet your expectations. We understand your concerns regarding the value for money and the availability of pillows. At our reception, we have a specific stock of pillows. It sometimes occurs that several guests request a pillow, which can quickly deplete our stock. We ask for your patience in case the stock may be temporarily exhausted. Regarding the price, we were able to determine that your average price was €66 per night. This price corresponds to the economy class and is still well within the limits of this category. Our hotel is located near the airport, which makes the parking situation somewhat challenging. We take your comments seriously in order to consider future improvements. We wish you all the best for the future. Best regards, Georgios Kiskoridis-FOM

Dear Ms. G., thank you very much for your feedback. We are pleased to hear that you appreciated the location and the parking of our hotel. We regret that your stay did not fully meet your expectations. Unfortunately, there are no refrigerators in our rooms, as it does not meet the standards. We will take your comments into account for our future improvements. We hope to welcome you back with us soon. Best regards Georgios Kiskoridis-FOM

Dear Neil, thank you for taking the time to share your experiences with us. We appreciate your loyalty to our hotel and are pleased to hear that our convenient location served you well during your visits. We apologize for the confusion regarding the parking regulations. We understand how important clarity regarding such services is, and it is regrettable that the transition to the new parking management system caused inconveniences during your stay. In the meantime, we have reverted our system back to operating through the hotel. We hope to welcome you back in the future and to provide you with a smoother experience during your next visit. Best regards Georgios Kiskoridis-FOM

Dear M., thank you for your kind feedback. We are pleased to hear that you appreciated our location, pricing, and the cleanliness of our accommodations. It is our goal to provide a comfortable stay for all our guests. We hope to welcome you back soon in our hotel. Best regards Georgios Kiskoridis-FOM

Dear Maryam, thank you for your kind feedback. We are pleased to hear that you found our location convenient and enjoyed the cleanliness of your room, as well as the peaceful atmosphere. We take pride in our customer service and strive to provide a comfortable experience for all guests. We hope to welcome you back soon in our hotel. Goodbye, and best wishes! Georgios Kiskoridis-FOM