Dear Mr R., it is wonderful to know that you had such a comfortable stay with us. Thank you very much for your kind feedback and for your perfect rating. We are especially pleased that you felt comfortable in your room and enjoyed the peaceful atmosphere despite our location right next to the airport. Knowing that you found our hotel a convenient choice for your travels means a great deal to us. Thank you as well for your recommendation. We would be delighted to welcome you and your partner back to Mövenpick Hotel Stuttgart Airport whenever your travels bring you to Stuttgart again. Kind regards, Guest Relations Team Mövenpick Hotels Stuttgart

Dear Mr. E., First of all we thank you for your stay with us and for your feedback. We are genuinely sorry that your stay with us was such a disappointing experience. Reading your feedback, we can understand that several aspects of your stay left you feeling uncomfortable and not properly looked after. This is certainly not how we want our guests to feel, and we sincerely apologize. We are particularly sorry about the condition of your room. The issues you experienced with the air conditioning, the room telephone and the cleanliness should not have come together during one stay. We know how frustrating it is to arrive at a hotel after a business day and then find that basic things in the room are not working as expected. The limitations of our air-conditioning system are unfortunately still affecting us, and we are working intensively to restore full functionality. Regarding the telephone, we are pleased to let you know that the technical issue has since been resolved and all room telephones are working again. We nevertheless regret that you were affected by the problem during your stay. We have also taken your comments regarding the cleanliness seriously and will share them with the responsible team. Regarding the minibar, we would like to briefly clarify that our rooms do not have stocked minibars. Instead, our Lobby Kiosk is open 24 hours a day and offers a selection of snacks and drinks at any time. We are sorry if this alternative was not clear or convenient enough during your stay. Your feedback about our team also concerns us. Feeling welcomed, respected and well looked after is an essential part of a hotel stay, and we are truly sorry that you did not experience this from our team. We will make sure your comments are heard internally. We are glad that some aspects of your stay, particularly the booking, check-out and Wi-Fi, were more positive. Nevertheless, we understand that these points cannot make up for the overall experience you described. Thank you for taking the time to share your experience so openly. We are truly sorry that we did not give you the stay you should have had, and we hope that we may have the opportunity to show you a different side of our hotel in the future. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr S., thank you very much for your excellent overall rating and for taking the time to share your detailed feedback with us. We are delighted that you appreciated our convenient location directly at Stuttgart Airport, the cleanliness of your room and, in particular, the helpfulness of our Front Office team. It is also great to hear that the airport trolleys outside the hotel made your early journey with several pieces of luggage a little easier. At the same time, we are sorry that your experience at our bar did not meet the same standard. Tables on the terrace should of course be attended to and cleared promptly, and we will share your comments with our Food & Beverage team so that we can address this internally. We also regret that you did not feel sufficiently welcomed during your early-morning departure. Thank you again for your open and constructive feedback. It is precisely these specific comments that help us identify where we can improve. We hope to have the opportunity to welcome you back to Mövenpick Hotel Stuttgart Airport on a future visit. Kind regards, Guest Relations Team Mövenpick Hotels Stuttgart

Dear Mr. S., thank you very much for sharing your feedback with us. We are pleased that you appreciated our convenient location and the cleanliness of your room, and it is also good to know that there were no other major issues during your stay. We understand your frustration regarding the waiting time at check-in. We always do our best to provide a quick and smooth arrival, especially when guests have already provided their details during the booking process. However, during peak arrival times, there can unfortunately be waiting times at the reception. Nevertheless, we take your feedback seriously and will continue to look at how we can make this process more efficient and comfortable for our guests. We have also noted your suggestions regarding the breakfast selection, particularly the availability of fresh salad, as well as the Wi-Fi speed. These are valuable points for us to take into consideration. Thank you again for your honest feedback and for your 80-point overall rating. We hope to have the opportunity to welcome you again and provide you with an even smoother experience next time. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Ms. M., Thank you for sharing your honest feedback. We are sorry that your stay did not meet your expectations, particularly when it came to breakfast and the room temperature. Regarding the gluten-free options, we would like to inform you that we are happy to provide gluten-free products upon request. They are not presented at a separate gluten-free counter, but our breakfast team will be happy to assist you and provide suitable products. You are also very welcome to mention your dietary requirements directly when making your reservation, so that we can be prepared for your arrival. We also regret that the air conditioning did not provide the cooling you needed overnight. The current limitations are unfortunately still affecting the system, and we are working intensively to restore full functionality. It is good to see that you rated our cleanliness, team and check-out very positively. Nevertheless, we understand that these positive aspects could not make up for the issues you experienced during your stay. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. Schwellnus, first of all we thank you for taking the time to share your feedback with us. We are very sorry that your stay did not meet the standard you expected from us. We sincerely apologize for the difficulties you experienced during check-in and check-out, as well as for the incorrect invoice and the delayed response to your request. Unfortunately, the invoice was not sent correctly from our system. We have manually resent the corrected invoice to you today and sincerely regret the inconvenience and additional effort this caused you. We are also sorry that the current air-conditioning situation affected your stay. We understand how important a comfortable room temperature is, especially during a business trip. Our technical team is working intensively on the issue and we are doing everything possible to restore full functionality. It is good to hear that you found our team friendly and were satisfied with the cleanliness and breakfast selection. Nevertheless, we clearly fell short of your expectations in several important areas, and we are very sorry about that. Thank you for your honest and constructive feedback. We will use it to review our processes and improve where we can. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. F., thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the spacious and comfortable room, our generous hotel atmosphere, the breakfast selection and our spa area. Your perfect ratings across the different areas of your stay are a wonderful compliment to our entire team. We are sorry that the air conditioning in your room did not perform as expected and that you had to sleep with the window open. We are currently working intensively on the air-conditioning situation and hope to have full functionality soon. We also appreciate your suggestion regarding a stationary bicycle for our fitness area and will be happy to pass this on to the responsible team. It is especially nice to hear that you had such a positive experience with our team member at check-in. We will be very happy to share your kind words with her. Thank you again for your recommendation. We hope to welcome you back to Mövenpick Hotel Stuttgart Airport on a future visit. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Sehr geehrte Frau V., schön zu lesen, dass Sie einen guten Aufenthalt bei uns hatten. Besonders freut uns, dass Sie Ihr Zimmer, die Sauberkeit, das WLAN und das Preis-Leistungs-Verhältnis so positiv bewerten. Vielen Dank für dieses Feedback! Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen eine weiterhin angenehme Woche. Herzliche Grüße Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. B., thank you for taking the time to share your feedback with us. We are very sorry that the high temperature in your room made your stay so uncomfortable and that you had difficulty sleeping. Unfortunately, the air-conditioning system is currently not operating at its full capacity. We are working with high pressure on a solution and have already involved the necessary specialist companies. The exceptionally hot summer has made the situation particularly challenging, as the functioning part of the system cannot always compensate sufficiently for the high temperatures. We are also sorry that, despite our team’s efforts to assist you, we were not able to make your stay more comfortable. We fully understand your disappointment, especially as a Gold member. We sincerely hope that we will be able to welcome you again under much more comfortable circumstances. In the meantime we wish you all the best. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Ms. M., thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay with us, particularly our convenient location, your room and the atmosphere of our bar. It is also wonderful to see your positive ratings for our team, breakfast and overall service. We are very sorry, however, that the air conditioning in your room was not working as expected. Unfortunately, the air-conditioning system at our Mövenpick Hotel Stuttgart Airport is currently not operating at its full capacity. We are working with high pressure on a solution and hope to restore full functionality as soon as possible. It is especially pleasing to know that, despite this inconvenience, you would recommend our hotel and gave us such positive feedback overall. We very much hope to welcome you back to Stuttgart soon – ideally with a comfortably cool room next time. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. P., thank you very much for taking the time to share your detailed feedback with us. We are pleased that you enjoyed our convenient location, had a smooth stay overall and, in particular, had such a great experience at our Message Bar. A special thank you for mentioning Vanessa and the Message Bar team by name. We will be very happy to pass on your kind words, knowing that our colleagues made such a positive impression is a wonderful compliment and means a lot to us. At the same time, we are truly sorry that the lack of effective air conditioning meant that your stay did not meet our usual standard. During the exceptionally high temperatures, our system was unfortunately unable to cool the rooms as effectively as it should have. We are working with the utmost urgency on a sustainable solution and sincerely regret the inconvenience this caused you. We also appreciate your suggestion regarding a larger menu and additional snacks at the Message Bar. Feedback like this is very helpful to us as we continue to develop our offering and make the experience for our guests even better. Thank you again for your honest feedback. We very much hope to welcome you back to Stuttgart and provide you with the comfortable stay you have come to expect from us. Warm regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Ms. W., thank you for taking the time to share your experience with us. Reading that you were unable to sleep because your room was extremely hot is truly upsetting for us, and we are sincerely sorry. Unfortunately, during the exceptionally high temperatures, our air-conditioning system was not able to cool the rooms as effectively as it should have. We fully understand how uncomfortable this must have been, especially when you were trying to sleep. Please be assured that we are working with the utmost urgency on repairing and improving the system. We deeply regret that we could not provide you with the comfort you rightfully expected. We are equally sorry that the telephone in your room was not working. Being unable to easily reach our Guest Services when you are already uncomfortable makes the situation even more frustrating. We also take your comments about the lighting around the bed, the mattress comfort and the Wi-Fi information very seriously and will use your feedback to review these points. What makes us particularly grateful, however, is that despite this difficult experience, you described our team as friendly and professional and gave them 100 points. You also rated the cleanliness of our hotel and your dinner very highly. Thank you for recognizing the people behind the hotel and for highlighting our food as outstanding. We will absolutely share this with our team. We are genuinely sorry that the quality of your room did not live up to the standard you expected for the price you paid. Please accept our heartfelt apologies for the sleepless and uncomfortable night. We sincerely hope that we will have the opportunity to welcome you back and give you the experience you should have had with us in the first place. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Sehr geehrter Herr B., vielen Dank für Ihre gute Bewertung und Ihre offenen Worte. Besonders freut uns, dass Sie unsere hervorragende Lage direkt am Flughafen und vor allem unser Team so positiv hervorheben; besonders die 100 Punkte für unsere Mitarbeitenden sind ein tolles Kompliment! Umso mehr bedauern wir, dass die Klimaanlage während Ihres Aufenthalts nicht funktioniert hat und dadurch ein Zimmerwechsel notwendig wurde. Schön ist für uns jedoch, dass wir Ihnen kurzfristig ein alternatives Zimmer in unserem Schwesterhotel anbieten konnten und damit hoffentlich zumindest für eine gute Lösung sorgen konnten. Wir würden uns freuen, Sie und Ihre Familie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen – dann hoffentlich unter rundum angenehmen Bedingungen. Herzliche Grüße Guest Relations Team - Mövenpick Hotels Stuttgart

Sehr geehrte Frau T., wir danken Ihnen, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt so ausführlich mit uns zu teilen. Es freut uns sehr, dass Sie unsere Lage sowie unseren Service, das Restaurant Trollinger und die Zimmer positiv hervorheben. Gleichzeitig bedauern wir sehr, dass die technischen Probleme Ihren Aufenthalt beeinträchtigt haben. Gerade bei sommerlichen Temperaturen ist eine nicht einwandfrei funktionierende Klimaanlage natürlich sehr ärgerlich. Auch dass die Telefone in Ihrem Zimmer nicht funktioniert haben, entspricht keinesfalls unserem Anspruch an einen angenehmen und komfortablen Aufenthalt. Wir arbeiten mit Hochdruck an einer nachhaltigen Lösung für die Klimaanlage und bedauern, dass wir Ihnen während Ihres Aufenthalts nicht den Komfort bieten konnten, den Sie zu Recht erwarten dürfen. Umso mehr freuen wir uns über Ihr positives Feedback zu unserem Team; dieses geben wir sehr gerne an unsere Kolleginnen und Kollegen weiter. Vielen Dank für Ihre offenen Worte. Wir würden uns sehr freuen, Sie bei einem zukünftigen Aufenthalt wieder bei uns begrüßen zu dürfen und Sie dann von unserem gewohnten Standard überzeugen zu können. Herzliche Grüße Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Ms. D., we are truly sorry from the bottom of our hearts that your stay with us was affected by so many inconveniences. Especially when you have an early flight the next morning, you should be able to retreat to your room, relax and enjoy a quiet night. We deeply regret that this was unfortunately not your experience. We are particularly sorry that several issues came together during your stay: due to the exceptionally high temperatures at the time, our air-conditioning system was unfortunately unable to cool the rooms as effectively as it should have. We fully understand how uncomfortable this must have been. Please be assured that we are working with the utmost urgency on repairing and improving the system, as providing our guests with a comfortable room temperature is extremely important to us. We are also very sorry that the telephone in your room was not working and that your attempt to reach us via your mobile phone was unfortunately disconnected. Having to make several attempts to contact us in this situation is certainly not the service we want our guests to experience. The drilling noise that followed certainly did not make matters any easier. We can fully understand how frustrating and disruptive this must have been, and we sincerely apologize that you were faced with this during your stay. Despite all of this, we truly appreciate that you still highlighted the cleanliness of our hotel and, in particular, enjoyed our food so much. It means a great deal to us. Please accept our heartfelt apologies for everything that happened. We sincerely hope that we will have the opportunity to welcome you back one day and show you that we can do much better and provide you with the comfortable and peaceful stay you deserved. Warmest regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. L., First of all thank you for your most recent stay with us. Please accept our sincerest apologies for the disappointing experience during your stay. We fully understand how frustrating and uncomfortable a night without adequate air conditioning can be, particularly during the warm summer period. Unfortunately, our air-conditioning system was not operating at the desired level at the time of your stay. We are working intensively to improve the situation and deeply regret that this affected your night so significantly. We are equally sorry that you did not find our usual breakfast buffet available. Due to the exceptionally low occupancy of the hotel, we had temporarily changed to an à-la-carte breakfast. We understand that this did not meet your expectations, especially when travelling with your family. We are pleased to confirm that our breakfast buffet is now available again as usual. Your feedback is important to us, and we regret that we were unable to provide you with the comfortable stay you expected from us. We sincerely hope that you will give us another opportunity to show you the standard of service and comfort we aim to provide. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart