Dear Mr. W., First of all we thank you for your continued loyalty over the years and for sharing your honest feedback with us. We are truly sorry to hear that your recent experiences have fallen short of your expectations and that you feel the quality of your stays has declined. We sincerely apologise for the issues you encountered with the room lighting, air conditioning and Wi-Fi connection. We also regret that the removal of your room key card by our Housekeeping team disrupted your efforts to keep the room at a comfortable temperature. We understand how frustrating this must have been, particularly given the ongoing air conditioning difficulties. Unfortunately, our air conditioning system is not yet fully functional. Repairs are planned but have not yet commenced due to the upcoming change of operator. In the meantime, we have purchased portable air-conditioning units, which are available upon request. We also take note of your comments regarding the bathroom fittings, the food selection in our bar and the inability to charge your purchases to your room. We will share your feedback with the relevant teams for review. We deeply regret that these experiences have led you to consider staying elsewhere for the next trade show. Your loyalty over the years means a great deal to us, and we are sorry that we have not provided the consistent experience you have come to expect from us. Thank you again for your candid feedback. We sincerely hope that we may have another opportunity to regain your confidence in the future. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. B., Thank you for taking the time to share your feedback regarding your stay with us. We are sorry to hear that your experience did not meet your expectations. As we have already been in contact with you by email regarding the concerns you raised, we will not address the individual points separately here. We appreciate the opportunity to communicate with you directly and discuss your feedback in more detail. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. R., Thank you so much for your wonderful feedback and the perfect score! We are delighted that you and your partner enjoyed your stay with us and that our cleanliness, convenient location and, above all, the friendliness and helpfulness of our Front Desk team made such a positive impression. It is especially lovely to hear that our commitment to sustainability is an important reason for you to return. This means a great deal to us and encourages us to continue our efforts. We truly hope to welcome you both back to Mövenpick Hotel Stuttgart Airport soon. It would be our pleasure to have you stay with us again! Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. S., Thank you for your positive feedback! We are delighted to hear that you had a pleasant stay and found our hotel an excellent choice for your airport visit. Our convenient location makes us an ideal starting point for a relaxed journey, and we are pleased that you enjoyed your time with us. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Stuttgart Airport soon! Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Ms. F., Thank you for sharing your feedback with us. We are delighted to hear that you were satisfied with the cleanliness and spaciousness of your room and that our hotel was a good choice for your early flight. Providing our guests with a comfortable and convenient start to their journey is very important to us. We hope to welcome you back to Mövenpick Hotel Stuttgart Airport on your next visit! Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. M., Thank you for sharing your feedback with us. We are pleased to hear that you appreciated the friendliness of our team and the convenient location of our hotel. However, we sincerely regret that the air conditioning significantly affected your stay. Please accept our apologies for the discomfort this caused. We understand how important a comfortable room temperature is for a pleasant stay, and we are working to have the air conditioning fully restored as soon as possible. We are sorry that this issue had such a negative impact on your overall experience. Thank you for your honest feedback, and we hope you will consider giving us another opportunity to welcome you and provide you with a more comfortable stay. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. B., First of all we thank you for taking the time to share such detailed feedback about your stay with us. While we are pleased that you appreciated our team, the hotel’s design, amenities and breakfast, we are truly sorry that several aspects of your room affected your comfort and overall experience. Please accept our sincere apologies for the lack of room cleaning during your three-night stay. This does not reflect the level of service we strive to provide. We also regret that the air conditioning, bedding and pillow comfort, noise levels and room features did not meet your expectations. We understand how important a restful night’s sleep is, particularly when travelling for business, and we are sorry that we fell short in this regard. Thank you for bringing these matters to our attention. We take your feedback seriously and will share it with the relevant teams for review. We regret that your stay left you disappointed and appreciate the positive words you shared about our colleagues and restaurant despite these concerns. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Ms. M., Thank you very much for your positive feedback and for taking the time to share your experience with us. We are pleased to hear that you appreciated the convenient access to the airport, our efficient check-in and the comfort of your room. We hope to welcome you back to Mövenpick Hotel Stuttgart Airport on your next visit to Stuttgart! Kind regards, Guest Relations Team - Mövenpick Hotel Stuttgart Airport

Dear Ms. Muroski, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had during your stay. We are particularly sorry that you did not receive your invoice as promised and that the service in our lounge and bar fell short of your expectations. Waiting so long for your meal and having to get up to settle your bill is certainly not the experience we want our guests to have. We also regret the disturbance caused by the noise outside the hotel during the night. Please accept our sincere apologies for these inconveniences. Your feedback is important to us and helps us identify where improvements are needed. We would appreciate the opportunity to welcome you again and provide you with the attentive service you should expect from us. Kind regards, Guest Relations Team Mövenpick Hotel Stuttgart Airport

Dear Mr. T., Thank you for taking the time to share your feedback with us. We are pleased that you particularly appreciated the friendliness of our team. At the same time, we are sorry to hear that the condition of our hotel did not fully meet your expectations. Our hotel is well maintained and regularly cared for, although we also recognize that certain areas and furnishings would benefit from renewal. A more comprehensive renovation is therefore planned for the medium term. If you prefer a more modern setting for your next stay, we would be happy to recommend our Mövenpick Hotel Stuttgart Messe & Congress as an alternative. The hotel opened in 2020 and offers contemporary design and very modern facilities. We hope to have the opportunity to welcome you again on a future visit to Stuttgart. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr R., it is wonderful to know that you had such a comfortable stay with us. Thank you very much for your kind feedback and for your perfect rating. We are especially pleased that you felt comfortable in your room and enjoyed the peaceful atmosphere despite our location right next to the airport. Knowing that you found our hotel a convenient choice for your travels means a great deal to us. Thank you as well for your recommendation. We would be delighted to welcome you and your partner back to Mövenpick Hotel Stuttgart Airport whenever your travels bring you to Stuttgart again. Kind regards, Guest Relations Team Mövenpick Hotels Stuttgart

Dear Mr. E., First of all we thank you for your stay with us and for your feedback. We are genuinely sorry that your stay with us was such a disappointing experience. Reading your feedback, we can understand that several aspects of your stay left you feeling uncomfortable and not properly looked after. This is certainly not how we want our guests to feel, and we sincerely apologize. We are particularly sorry about the condition of your room. The issues you experienced with the air conditioning, the room telephone and the cleanliness should not have come together during one stay. We know how frustrating it is to arrive at a hotel after a business day and then find that basic things in the room are not working as expected. The limitations of our air-conditioning system are unfortunately still affecting us, and we are working intensively to restore full functionality. Regarding the telephone, we are pleased to let you know that the technical issue has since been resolved and all room telephones are working again. We nevertheless regret that you were affected by the problem during your stay. We have also taken your comments regarding the cleanliness seriously and will share them with the responsible team. Regarding the minibar, we would like to briefly clarify that our rooms do not have stocked minibars. Instead, our Lobby Kiosk is open 24 hours a day and offers a selection of snacks and drinks at any time. We are sorry if this alternative was not clear or convenient enough during your stay. Your feedback about our team also concerns us. Feeling welcomed, respected and well looked after is an essential part of a hotel stay, and we are truly sorry that you did not experience this from our team. We will make sure your comments are heard internally. We are glad that some aspects of your stay, particularly the booking, check-out and Wi-Fi, were more positive. Nevertheless, we understand that these points cannot make up for the overall experience you described. Thank you for taking the time to share your experience so openly. We are truly sorry that we did not give you the stay you should have had, and we hope that we may have the opportunity to show you a different side of our hotel in the future. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr S., thank you very much for your excellent overall rating and for taking the time to share your detailed feedback with us. We are delighted that you appreciated our convenient location directly at Stuttgart Airport, the cleanliness of your room and, in particular, the helpfulness of our Front Office team. It is also great to hear that the airport trolleys outside the hotel made your early journey with several pieces of luggage a little easier. At the same time, we are sorry that your experience at our bar did not meet the same standard. Tables on the terrace should of course be attended to and cleared promptly, and we will share your comments with our Food & Beverage team so that we can address this internally. We also regret that you did not feel sufficiently welcomed during your early-morning departure. Thank you again for your open and constructive feedback. It is precisely these specific comments that help us identify where we can improve. We hope to have the opportunity to welcome you back to Mövenpick Hotel Stuttgart Airport on a future visit. Kind regards, Guest Relations Team Mövenpick Hotels Stuttgart

Dear Mr. S., thank you very much for sharing your feedback with us. We are pleased that you appreciated our convenient location and the cleanliness of your room, and it is also good to know that there were no other major issues during your stay. We understand your frustration regarding the waiting time at check-in. We always do our best to provide a quick and smooth arrival, especially when guests have already provided their details during the booking process. However, during peak arrival times, there can unfortunately be waiting times at the reception. Nevertheless, we take your feedback seriously and will continue to look at how we can make this process more efficient and comfortable for our guests. We have also noted your suggestions regarding the breakfast selection, particularly the availability of fresh salad, as well as the Wi-Fi speed. These are valuable points for us to take into consideration. Thank you again for your honest feedback and for your 80-point overall rating. We hope to have the opportunity to welcome you again and provide you with an even smoother experience next time. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Ms. M., Thank you for sharing your honest feedback. We are sorry that your stay did not meet your expectations, particularly when it came to breakfast and the room temperature. Regarding the gluten-free options, we would like to inform you that we are happy to provide gluten-free products upon request. They are not presented at a separate gluten-free counter, but our breakfast team will be happy to assist you and provide suitable products. You are also very welcome to mention your dietary requirements directly when making your reservation, so that we can be prepared for your arrival. We also regret that the air conditioning did not provide the cooling you needed overnight. The current limitations are unfortunately still affecting the system, and we are working intensively to restore full functionality. It is good to see that you rated our cleanliness, team and check-out very positively. Nevertheless, we understand that these positive aspects could not make up for the issues you experienced during your stay. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. Schwellnus, first of all we thank you for taking the time to share your feedback with us. We are very sorry that your stay did not meet the standard you expected from us. We sincerely apologize for the difficulties you experienced during check-in and check-out, as well as for the incorrect invoice and the delayed response to your request. Unfortunately, the invoice was not sent correctly from our system. We have manually resent the corrected invoice to you today and sincerely regret the inconvenience and additional effort this caused you. We are also sorry that the current air-conditioning situation affected your stay. We understand how important a comfortable room temperature is, especially during a business trip. Our technical team is working intensively on the issue and we are doing everything possible to restore full functionality. It is good to hear that you found our team friendly and were satisfied with the cleanliness and breakfast selection. Nevertheless, we clearly fell short of your expectations in several important areas, and we are very sorry about that. Thank you for your honest and constructive feedback. We will use it to review our processes and improve where we can. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart