Mövenpick Hotel Stuttgart Airport

Customer review rating (ALL Rating) 4.4/5 374 reviews

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Mövenpick Hotel Stuttgart Airport - Image 1
Mövenpick Hotel Stuttgart Airport - Image 2
Mövenpick Hotel Stuttgart Airport - Image 3
Mövenpick Hotel Stuttgart Airport - Image 4
Flughafenstrasse 50, 70629 STUTTGART, Germany

Description

Hotel extras

  • Directly located at Stuttgart Airport

  • 326 elegant rooms and suites with free WIFI

  • Restaurant with regional and international classics

  • 16 meeting and event venues, including a ballroom

  • Spa and fitness center

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mövenpick Hotel Stuttgart Airport

Flughafenstrasse 50
70629 STUTTGART
Germany

GPS:48.691352, 9.193349

Telephone
Fax +49 711 553449000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANT TROLLINGER

The Trollinger offers seasonal specialities in a relaxed atmosphere. The exclusive dining room with fireplace and cozy ambience can accommodate up to 24 guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  374 reviews

Customer review rating 4.5/5

David P. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Ina C. Families - Confirmed reviews ALL

Customer review rating 0.5/5

Evangelos M. Business - Confirmed reviews ALL

Dear Mr. M., Thank you for taking the time to share your detailed feedback with us. We are truly sorry that your stay was such a disappointing experience. We fully understand your frustration. During the current heatwave, the limited air-conditioning performance made the temperature in your room extremely uncomfortable, and we sincerely regret that we were unable to provide you with the level of comfort you rightly expected from us. Due to the currently limited air-conditioning capacity, we are unfortunately not always able to cool our rooms to the desired temperature. We are doing everything we can to make the best possible use of the available capacity and to improve the situation as quickly as possible. We understand, however, that a fan was not a sufficient solution in your case. We are particularly sorry that you were not informed about the situation before your arrival. We understand your point that, especially during a heatwave, guests should be made aware of such circumstances as early as possible. We will take your feedback regarding our communication on board. When the situation allows, we do offer our guests the possibility of moving free of charge to our sister property, Mövenpick Hotel Stuttgart Messe & Congress, where a more powerful air-conditioning system is available. Unfortunately, on the day of your stay, this option was not possible due to the circumstances and availability. We sincerely regret that we could not offer you a suitable alternative in this case. We are also sorry that you did not feel adequately supported by our team and that you had to return the following day to collect your invoice. This should have been handled more smoothly, and we apologize for the additional inconvenience. Please accept our sincere apologies. We know that an apology cannot undo the discomfort you experienced, but we genuinely regret that we let you down on this occasion. We hope that we may have the opportunity to regain your trust and show you the level of service and hospitality you should expect from us. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Customer review rating 0.5/5

Frank H. Business - Confirmed reviews ALL

Dear Mr. H., we are truly sorry for the very disappointing experience you had during your stay with us. We sincerely apologize that the high temperature in your room made it impossible for you to sleep and that you also had to wait for your invoice. Regarding the air conditioning, we would like to clarify that the system was not completely out of order. However, due to the exceptionally high outdoor temperatures, its cooling capacity was unfortunately not sufficient to cool the rooms to a comfortable temperature. We fully understand how uncomfortable this must have been. We are also extremely sorry that you had not received your invoice. We have now sent the invoice to you again and hope it has reached you successfully. Dear Mr. H., please accept our sincere apologies for the inconveniences you experienced. We take your feedback very seriously and are working with high priority on improving the cooling situation in our hotel. We very much regret that we were unable to provide you with the comfortable and seamless stay you should expect from us. With warm regards Guest Relations Team - Mövenpick Hotels Stuttgart

Customer review rating 4.0/5

Gheorghe F. Couples - Confirmed reviews ALL

Dear Gheorghe, Thank you for your feedback and for your detailed evaluation of your stay. We are pleased to hear that you overall had an enjoyable stay and especially appreciated the cleanliness as well as the friendly service provided by our team. We also value your positive comments regarding the check-in and check-out experience. At the same time, we sincerely regret that the air conditioning in your room did not work as expected and that the feedback you received from our front desk team did not resolve the issue. We also take note of your comments regarding Wi-Fi access and speed. Your feedback is very important to us as it helps us to improve both our technical standards and service processes. We hope to have the opportunity to welcome you back again in the future and provide you with a fully satisfying experience. Kind regards Tanja Rollny

Other web-users rate our hotel

  • 822 reviews 9.5/10 Location
  • 845 reviews 7.8/10 Room
  • 682 reviews 8/10 Service
  • 8 reviews 6.5/10 WiFi
  • 362 reviews 8.5/10 Breakfast
  • 267 reviews 7.9/10 Cleanliness
  • 192 reviews 8.9/10 Vibe
  • 168 reviews 3.9/10 Value

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