Dear Ms H., Thank you very much for choosing the Mövenpick Hotel Stuttgart Airport for your second stay and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location, comfortable and clean rooms, and extensive breakfast buffet. It is also wonderful to know that our reception and restaurant teams made such a positive impression with their friendly and professional service. However, we sincerely apologize that you were unable to reach room service despite calling repeatedly, and that the list of available TV channels did not match what was actually accessible. We understand how frustrating these experiences must have been and regret that these shortcomings affected your stay. Please be assured that we take your comments seriously and will share them with the relevant teams for review. We truly appreciate your continued trust in our hotel and hope to have the pleasure of welcoming you and your family back for an even more enjoyable stay. Kind regards, Your Guest Relations Team Mövenpick Hotel Stuttgart Airport

Dear Mr M., It is wonderful to hear that you enjoyed your five-night stay with us and felt so welcome throughout your visit. We are especially pleased that you appreciated your room, the cleanliness of our hotel, and the friendly service provided by our reception, bar and restaurant teams. Your kind words mean a great deal to all of us. We also appreciate your feedback regarding the Wi-Fi speed and will keep your comment in mind as we continue to improve our guest experience. Thank you for choosing Mövenpick Hotel Stuttgart Airport for your business trip. We would be delighted to welcome you back on your next visit to Stuttgart! Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Ms. G., Thank you very much for choosing our Mövenpick Hotel Stuttgart Airport. It is great to read that you like our hotel and that you enjoyed our great service and had an awesome experience. It would be a pleasure to welcome you again soon and we wish you all the best for the meantime. Best regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. W., First of all we thank you for your continued loyalty over the years and for sharing your honest feedback with us. We are truly sorry to hear that your recent experiences have fallen short of your expectations and that you feel the quality of your stays has declined. We sincerely apologise for the issues you encountered with the room lighting, air conditioning and Wi-Fi connection. We also regret that the removal of your room key card by our Housekeeping team disrupted your efforts to keep the room at a comfortable temperature. We understand how frustrating this must have been, particularly given the ongoing air conditioning difficulties. Unfortunately, our air conditioning system is not yet fully functional. Repairs are planned but have not yet commenced due to the upcoming change of operator. In the meantime, we have purchased portable air-conditioning units, which are available upon request. We also take note of your comments regarding the bathroom fittings, the food selection in our bar and the inability to charge your purchases to your room. We will share your feedback with the relevant teams for review. We deeply regret that these experiences have led you to consider staying elsewhere for the next trade show. Your loyalty over the years means a great deal to us, and we are sorry that we have not provided the consistent experience you have come to expect from us. Thank you again for your candid feedback. We sincerely hope that we may have another opportunity to regain your confidence in the future. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. B., Thank you for taking the time to share your feedback regarding your stay with us. We are sorry to hear that your experience did not meet your expectations. As we have already been in contact with you by email regarding the concerns you raised, we will not address the individual points separately here. We appreciate the opportunity to communicate with you directly and discuss your feedback in more detail. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. R., Thank you so much for your wonderful feedback and the perfect score! We are delighted that you and your partner enjoyed your stay with us and that our cleanliness, convenient location and, above all, the friendliness and helpfulness of our Front Desk team made such a positive impression. It is especially lovely to hear that our commitment to sustainability is an important reason for you to return. This means a great deal to us and encourages us to continue our efforts. We truly hope to welcome you both back to Mövenpick Hotel Stuttgart Airport soon. It would be our pleasure to have you stay with us again! Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. S., Thank you for your positive feedback! We are delighted to hear that you had a pleasant stay and found our hotel an excellent choice for your airport visit. Our convenient location makes us an ideal starting point for a relaxed journey, and we are pleased that you enjoyed your time with us. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Stuttgart Airport soon! Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Ms. F., Thank you for sharing your feedback with us. We are delighted to hear that you were satisfied with the cleanliness and spaciousness of your room and that our hotel was a good choice for your early flight. Providing our guests with a comfortable and convenient start to their journey is very important to us. We hope to welcome you back to Mövenpick Hotel Stuttgart Airport on your next visit! Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. M., Thank you for sharing your feedback with us. We are pleased to hear that you appreciated the friendliness of our team and the convenient location of our hotel. However, we sincerely regret that the air conditioning significantly affected your stay. Please accept our apologies for the discomfort this caused. We understand how important a comfortable room temperature is for a pleasant stay, and we are working to have the air conditioning fully restored as soon as possible. We are sorry that this issue had such a negative impact on your overall experience. Thank you for your honest feedback, and we hope you will consider giving us another opportunity to welcome you and provide you with a more comfortable stay. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. B., First of all we thank you for taking the time to share such detailed feedback about your stay with us. While we are pleased that you appreciated our team, the hotel’s design, amenities and breakfast, we are truly sorry that several aspects of your room affected your comfort and overall experience. Please accept our sincere apologies for the lack of room cleaning during your three-night stay. This does not reflect the level of service we strive to provide. We also regret that the air conditioning, bedding and pillow comfort, noise levels and room features did not meet your expectations. We understand how important a restful night’s sleep is, particularly when travelling for business, and we are sorry that we fell short in this regard. Thank you for bringing these matters to our attention. We take your feedback seriously and will share it with the relevant teams for review. We regret that your stay left you disappointed and appreciate the positive words you shared about our colleagues and restaurant despite these concerns. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Ms. M., Thank you very much for your positive feedback and for taking the time to share your experience with us. We are pleased to hear that you appreciated the convenient access to the airport, our efficient check-in and the comfort of your room. We hope to welcome you back to Mövenpick Hotel Stuttgart Airport on your next visit to Stuttgart! Kind regards, Guest Relations Team - Mövenpick Hotel Stuttgart Airport

Dear Ms. Muroski, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had during your stay. We are particularly sorry that you did not receive your invoice as promised and that the service in our lounge and bar fell short of your expectations. Waiting so long for your meal and having to get up to settle your bill is certainly not the experience we want our guests to have. We also regret the disturbance caused by the noise outside the hotel during the night. Please accept our sincere apologies for these inconveniences. Your feedback is important to us and helps us identify where improvements are needed. We would appreciate the opportunity to welcome you again and provide you with the attentive service you should expect from us. Kind regards, Guest Relations Team Mövenpick Hotel Stuttgart Airport

Dear Mr. T., Thank you for taking the time to share your feedback with us. We are pleased that you particularly appreciated the friendliness of our team. At the same time, we are sorry to hear that the condition of our hotel did not fully meet your expectations. Our hotel is well maintained and regularly cared for, although we also recognize that certain areas and furnishings would benefit from renewal. A more comprehensive renovation is therefore planned for the medium term. If you prefer a more modern setting for your next stay, we would be happy to recommend our Mövenpick Hotel Stuttgart Messe & Congress as an alternative. The hotel opened in 2020 and offers contemporary design and very modern facilities. We hope to have the opportunity to welcome you again on a future visit to Stuttgart. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr R., it is wonderful to know that you had such a comfortable stay with us. Thank you very much for your kind feedback and for your perfect rating. We are especially pleased that you felt comfortable in your room and enjoyed the peaceful atmosphere despite our location right next to the airport. Knowing that you found our hotel a convenient choice for your travels means a great deal to us. Thank you as well for your recommendation. We would be delighted to welcome you and your partner back to Mövenpick Hotel Stuttgart Airport whenever your travels bring you to Stuttgart again. Kind regards, Guest Relations Team Mövenpick Hotels Stuttgart