Dear Ms. W., thank you for taking the time to share your experience with us. Reading that you were unable to sleep because your room was extremely hot is truly upsetting for us, and we are sincerely sorry. Unfortunately, during the exceptionally high temperatures, our air-conditioning system was not able to cool the rooms as effectively as it should have. We fully understand how uncomfortable this must have been, especially when you were trying to sleep. Please be assured that we are working with the utmost urgency on repairing and improving the system. We deeply regret that we could not provide you with the comfort you rightfully expected. We are equally sorry that the telephone in your room was not working. Being unable to easily reach our Guest Services when you are already uncomfortable makes the situation even more frustrating. We also take your comments about the lighting around the bed, the mattress comfort and the Wi-Fi information very seriously and will use your feedback to review these points. What makes us particularly grateful, however, is that despite this difficult experience, you described our team as friendly and professional and gave them 100 points. You also rated the cleanliness of our hotel and your dinner very highly. Thank you for recognizing the people behind the hotel and for highlighting our food as outstanding. We will absolutely share this with our team. We are genuinely sorry that the quality of your room did not live up to the standard you expected for the price you paid. Please accept our heartfelt apologies for the sleepless and uncomfortable night. We sincerely hope that we will have the opportunity to welcome you back and give you the experience you should have had with us in the first place. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. L., First of all thank you for your most recent stay with us. Please accept our sincerest apologies for the disappointing experience during your stay. We fully understand how frustrating and uncomfortable a night without adequate air conditioning can be, particularly during the warm summer period. Unfortunately, our air-conditioning system was not operating at the desired level at the time of your stay. We are working intensively to improve the situation and deeply regret that this affected your night so significantly. We are equally sorry that you did not find our usual breakfast buffet available. Due to the exceptionally low occupancy of the hotel, we had temporarily changed to an à-la-carte breakfast. We understand that this did not meet your expectations, especially when travelling with your family. We are pleased to confirm that our breakfast buffet is now available again as usual. Your feedback is important to us, and we regret that we were unable to provide you with the comfortable stay you expected from us. We sincerely hope that you will give us another opportunity to show you the standard of service and comfort we aim to provide. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Ms. S., Thank you for taking the time to share your feedback with us. We are very sorry that the limited performance of our air conditioning made your room feel uncomfortable and sticky during your stay. We fully understand how unpleasant this can be, especially during warm summer days, and sincerely regret that we were unable to provide the comfortable room climate you expected. Our air-conditioning system was unfortunately not operating at the level we would have wished for during this period. We are working on improving the situation and very much regret the inconvenience this caused you. At the same time, we are pleased to hear that you appreciated our convenient location close to the airport, as well as our cleanliness and the service provided by our team. Your positive feedback in these areas is greatly appreciated. We sincerely hope to have the opportunity to welcome you again and provide you with a much more comfortable stay next time. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. F., Thank you very much for taking the time to share such detailed feedback about your stay with us. We are pleased to hear that you appreciated our outstanding location, our friendly team, the dinner at our restaurant and our sauna facilities. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. We are particularly sorry about the issues with the air conditioning and the room telephone. Both are being addressed and will be repaired as quickly as possible. We fully understand that a functioning air-conditioning system and telephone are important elements of a comfortable hotel stay, and we sincerely apologize for the inconvenience caused. We also regret the unpleasant smell you experienced in the room and the smell of smoke in the hallway. This is certainly not the atmosphere we want our guests to encounter, and we will pass your comments on to the relevant teams for further attention. Regarding breakfast, we would like to apologize for the unusual experience. Due to exceptionally low occupancy at the time of your stay, we temporarily offered breakfast à la carte instead of our regular buffet. We understand that this may have been unexpected and that the selection and ordering process did not meet your expectations. In the meantime, our usual breakfast buffet is available again. Despite the issues you encountered, it is wonderful to see that you rated our team so highly and enjoyed our restaurant, sauna and convenient location for airport travel. We truly appreciate these positive comments. We hope you will give us another opportunity to welcome you and to provide you with the comfortable and enjoyable stay you should expect from us. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. l., Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you found the reservation process easy, were satisfied with our breakfast selection and Wi-Fi, and especially that our colleague at check-in made a positive impression on you. We will be happy to share your kind words with him. At the same time, we sincerely apologize that the air conditioning in your room did not work properly. We understand how important a comfortable room temperature is for a restful stay. At present, we are experiencing difficulties with the air conditioning, particularly during the exceptionally high temperatures this summer. We are aware of the situation and are working on a solution to improve the system in the long term. Mr. l., w are sorry that this affected your overall experience with us and hope to have the opportunity to welcome you back and provide you with a more comfortable stay next time. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. C., Thank you very much for your stay with us and for taking the time to share your feedback.. We are pleased to hear that, apart from the air conditioning, everything was very good during your overnight stay and that you were satisfied with our team, cleanliness, check-in and check-out. At the same time, we are truly sorry that the air conditioning made your night uncomfortable, especially as you had to keep the window open and were therefore also disturbed by the noise. We fully understand your frustration, particularly regarding your comment that this appears not to be a new issue. At present, we are experiencing difficulties with the air conditioning system, which are particularly noticeable during the exceptionally high temperatures this summer. We are aware of the situation and are working on a solution to improve the air conditioning in the long term. We sincerely apologize that we were unable to provide you with the comfortable and restful night you should have expected from us. Especially before such an important and difficult day, we understand how disappointing this must have been. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future under much more comfortable circumstances. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. B., Thank you for taking the time to share your feedback with us. We are very sorry that your departure experience did not meet your expectations. We sincerely apologize that you were unable to receive the breakfast box you had ordered in advance. We have looked into what happened and can confirm that the box had been prepared. Unfortunately, at the time of your departure at 4:30 a.m., our reception team member was briefly away from the desk. We fully understand that this was very disappointing, particularly as the breakfast box had been arranged in advance. We have discussed this with our team to help ensure that such situations are avoided in the future. We are also pleased to let you know that your invoice has now been sent to you by email. We apologize for the delay. On a positive note, we are very happy to hear that you were satisfied with your room, cleanliness, breakfast selection and Wi-Fi, and especially that Peter at reception made such a good impression with his friendly and helpful service. We will be happy to pass your kind words on to him. We hope that you will give us another opportunity to provide you with the smooth and pleasant stay you would normally expect from us. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. J., Thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated our convenient location directly at Stuttgart Airport as well as the refrigerator in your room. It is also great to see that you were fully satisfied with the cleanliness, our team, check-in and check-out. GREAT! At the same time, we sincerely apologize for the discomfort caused by the air conditioning. We understand that even with the fan provided, the room was still uncomfortably warm. We are very sorry that this affected your stay. The current situation with the air conditioning does not meet our usual standards, and we are working on a sustainable solution to improve the situation for our guests. We also appreciate your comment regarding the shower window. The idea behind this design feature was to allow natural daylight to enter the bathroom and create a brighter, more open atmosphere. However, we understand that this may not suit everyone’s personal preferences. For future stays, please feel free to let us know, as we also have rooms without a bathroom window that can be completely closed off for greater privacy. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a much more comfortable stay next time! Warm regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. P., Thank you very much for your wonderful feedback and for your great rating. We are delighted to hear that you enjoyed your stay with us and appreciated the cleanliness of the hotel, the smooth check-in and our rich breakfast buffet. It is especially nice to hear that our team made you feel welcome with their friendly and helpful service. We will be happy to share your kind words with our colleagues. We hope to have the pleasure of welcoming you back to the Mövenpick Hotel Stuttgart Airport soon and wish you all the very best in the meantime. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Ms. C., Thank you for taking the time to share your detailed feedback with us. We are truly sorry that your stay was such a disappointing experience. We completely understand how difficult and frustrating the situation must have been, especially while travelling with two young children and a lot of luggage. We sincerely apologize that we were unable to provide you with a comfortable room temperature and that the fan provided was not sufficient. Unfortunately, we have been experiencing ongoing issues with the air-conditioning system in the hotel, which became particularly noticeable during this summer’s periods of very high temperatures. We are fully aware that the current system is no longer able to provide the level of cooling our guests should be able to expect, and we are very sorry that you were affected by this during your stay. A replacement of the air-conditioning system is planned for next year, which will provide a long-term solution to this issue. We are also very sorry for the contradictory information you received regarding assistance with your luggage. You contacted us in advance and were told that assistance could be arranged, so it is understandable that you were surprised to hear about an additional charge only when checking out. Regardless of the circumstances, the information should have been communicated clearly and consistently from the beginning. Your feedback has been shared with the responsible teams. We are particularly sorry that, despite your otherwise positive impression of our check-in and cleanliness, the issues during your stay left you feeling that way about your overall experience. We sincerely hope that, despite this disappointing stay, you might consider giving us another opportunity in the future. We would very much appreciate the chance to provide you and your family with the comfortable and welcoming stay you should have experienced this time. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. M., Thank you for taking the time to share your detailed feedback with us. We are truly sorry that your stay was such a disappointing experience. We fully understand your frustration. During the current heatwave, the limited air-conditioning performance made the temperature in your room extremely uncomfortable, and we sincerely regret that we were unable to provide you with the level of comfort you rightly expected from us. Due to the currently limited air-conditioning capacity, we are unfortunately not always able to cool our rooms to the desired temperature. We are doing everything we can to make the best possible use of the available capacity and to improve the situation as quickly as possible. We understand, however, that a fan was not a sufficient solution in your case. We are particularly sorry that you were not informed about the situation before your arrival. We understand your point that, especially during a heatwave, guests should be made aware of such circumstances as early as possible. We will take your feedback regarding our communication on board. When the situation allows, we do offer our guests the possibility of moving free of charge to our sister property, Mövenpick Hotel Stuttgart Messe & Congress, where a more powerful air-conditioning system is available. Unfortunately, on the day of your stay, this option was not possible due to the circumstances and availability. We sincerely regret that we could not offer you a suitable alternative in this case. We are also sorry that you did not feel adequately supported by our team and that you had to return the following day to collect your invoice. This should have been handled more smoothly, and we apologize for the additional inconvenience. Please accept our sincere apologies. We know that an apology cannot undo the discomfort you experienced, but we genuinely regret that we let you down on this occasion. We hope that we may have the opportunity to regain your trust and show you the level of service and hospitality you should expect from us. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. H., we are truly sorry for the very disappointing experience you had during your stay with us. We sincerely apologize that the high temperature in your room made it impossible for you to sleep and that you also had to wait for your invoice. Regarding the air conditioning, we would like to clarify that the system was not completely out of order. However, due to the exceptionally high outdoor temperatures, its cooling capacity was unfortunately not sufficient to cool the rooms to a comfortable temperature. We fully understand how uncomfortable this must have been. We are also extremely sorry that you had not received your invoice. We have now sent the invoice to you again and hope it has reached you successfully. Dear Mr. H., please accept our sincere apologies for the inconveniences you experienced. We take your feedback very seriously and are working with high priority on improving the cooling situation in our hotel. We very much regret that we were unable to provide you with the comfortable and seamless stay you should expect from us. With warm regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Gheorghe, Thank you for your feedback and for your detailed evaluation of your stay. We are pleased to hear that you overall had an enjoyable stay and especially appreciated the cleanliness as well as the friendly service provided by our team. We also value your positive comments regarding the check-in and check-out experience. At the same time, we sincerely regret that the air conditioning in your room did not work as expected and that the feedback you received from our front desk team did not resolve the issue. We also take note of your comments regarding Wi-Fi access and speed. Your feedback is very important to us as it helps us to improve both our technical standards and service processes. We hope to have the opportunity to welcome you back again in the future and provide you with a fully satisfying experience. Kind regards Tanja Rollny

Dear Guest, Thank you very much for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay in one of our suites and that you found both your room and the dining experience in our restaurant to be of high quality. It is also great to know that our team made a positive impression on you, both at the front desk and in the restaurant. We are sorry that your early departure meant you were unable to enjoy our breakfast, but we hope there will be another opportunity during your next stay. Your kind words are greatly appreciated and will be shared with the entire team. We look forward to welcoming you and your family back again in the future. Kind regards, Tanja Rollny

Dear Ms. B., Thank you for taking the time to share your feedback following your stay at Mövenpick Hotel Stuttgart Airport. We are pleased to hear that you appreciated our convenient location, the cleanliness of your accommodation, and that our front desk team and other colleagues made you feel welcome and well supported throughout your stay. At the same time, we sincerely regret to learn about your disappointing experience at our café. Please accept our apologies that the service did not reflect the level of hospitality and professionalism we aim to provide. Your comments regarding friendliness, helpfulness, and perceived value have been shared with the responsible team for review and improvement. We truly appreciate your balanced feedback, as it helps us identify where we are doing well and where we need to improve. We also value your loyalty as an ALL Accor member. We hope to have the opportunity to welcome you again and provide you with a more consistently positive experience across all areas of the hotel. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Courtney G. Y. Y., Thank you very much for your fantastic review and perfect score! We are delighted to hear that you enjoyed your stay with us and especially appreciated our convenient location, great amenities, quiet rooms, and cleanliness. It means a lot to us that you consider our hotel one of the nicest airport hotels you have ever stayed in. We hope to have the pleasure of welcoming you back to the Mövenpick Hotel Stuttgart Airport very soon! Warm regards, Guest Relations Team – Mövenpick Hotels Stuttgart

Dear Ms. D., Thank you very much for your wonderful review and for choosing Mövenpick Hotel Stuttgart Airport for your family stay. We are delighted to hear that you found your room clean and comfortable and that our team made a positive impression through their friendly and professional service. It is also great to know that your booking experience through our website was smooth and easy to navigate. Your positive feedback is truly appreciated and will be shared with our team. It is always motivating to know that our efforts contributed to an enjoyable stay. We hope to have the pleasure of welcoming you and your family back again soon in Stuttgart. Kind regards Guest Relations Team - Mövenpick Hotel Stuttgart Airport

Dear Mr. M., Thank you very much for sharing your detailed feedback following your recent stay at Mövenpick Hotel Stuttgart Airport and for your excellent overall rating. We are delighted to read that you enjoyed your Junior Suite upgrade, appreciated our convenient airport location, and had a smooth experience with check-in, check-out, your room, and our reception team. It is especially rewarding to know that your recognition as an ALL Platinum member contributed positively to your stay. At the same time, thank you for openly highlighting the areas where we did not meet your expectations. We sincerely apologize for the delayed breakfast opening and for the lack of communication while guests were waiting. We fully understand that punctual breakfast service is especially important for airport travelers with early departures, and your comments have been shared with our Restaurant team for immediate review and improvement. We also regret to hear that your experience at the bar and with parts of our restaurant service felt unfriendly and fell below the level of hospitality you expected. Your comparison with your previous experience with us is appreciated and helps us better understand where we need to improve consistency across guest touchpoints. Thank you as well for recognizing the room upgrade and welcome gift. We value your loyalty as and your honest feedback, which helps us continue improving. Dear Mr. M., we hope to welcome you back soon and provide an even more seamless experience throughout all areas of the hotel. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. Y., thank you very much for sharing your kind feedback following your stay at Mövenpick Hotel Stuttgart Airport. We are delighted to hear that you enjoyed the location, the spacious and comfortable room, as well as the convenient access to the tram. It is especially nice to read that you experienced a relaxing and calming atmosphere throughout your stay and found everything to be helpful. Your positive impressions mean a lot to our team, and we truly appreciate you taking the time to share them. We would be very happy to welcome you back again in the future. Kind regards, Your Mövenpick Hotels Stuttgart Team