Pullman Stuttgart Fontana

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Pullman Stuttgart Fontana 4.5 stars

Customer review rating (ALL Rating) 4.1/5 221 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 252 comfortable rooms and suites

  • 3km to the freeway and 10km to the airport & the New Fair

  • Direct links to public transport

  • 1200m² Fitness and Spa Lounge

  • Vaihinger Hall with 406m ² for up to 400 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Stuttgart Fontana

Vollmoellerstrasse 5, VAIHINGEN
70563 STUTTGART
Germany

Telephone +49 711 7300

Fax +49 711 7302525

Contact email

  • U1, U3, U8:  Vaihingen Bahnhof

  • S1, S2, S3:  Stuttgart-Vaihingen

  • By plane

    STUTTGART AIRPORT At 8km / 4 miles

  • By car

    HIGHWAY A8, A81, A831 At 2km / 1 miles

  • By train

    STUTTGART At 10km / 6 miles

  • By train

    STUTTGART-VAIHINGEN At 0km / 0 miles

GPS:48.726618, 9.111672

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FONTANA RESTAURANT

In classic design and using fine woods, we await you in our 120-seat restaurant. Enjoy local and international dining. We look forward to seeing you daily from 12pm to 2:30 pm and 6pm to 10pm

Our accommodation(s)

Our guest reviews

Our guest reviews for
Pullman Stuttgart Fontana

100% genuine reviews from our guests

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ALL Rating  4.1/5  221 reviews

TripAdvisor Rating  4.0/5  1,266 reviews

Business trip - hotel which gets big guarantee fee

TripAdvisor rating 3.0/5

gabrieltimofte Business - TripAdvisor review

One of the very bad thing, I've had to pay 50EUR / day the guarantee fee at checkin (in my case, usually the guarantee fees are getting refunded in about +3 weeks -> alway I have big issues with financial department from my company on these sort of fees); I am an Accor member since more that 10 years, spending more nights in hotels that at home, nobody from the reception care about getting me in troubles, for this reason I would avoid Pullman hotel in Stuttgart for the future

Dear gabrieltimofte, thank you for voting us. We are very sorry that you were not completely satisfied. The deposit of € 50,- per night will only be reserved on your credit card and will not be charged. Once the bill is settled at check-out, the reservation will be canceled. If this is not the case, please contact us immediately. Kind regards,

Very loud, as next to station

Customer review rating 2.5/5

M. Business - Confirmed reviews ALL

Heavy noise until 18.00h, unbelievable that you charge for the stay. Perfect breakfast, good bar with very nice barkeeper. Staff at the reception, who is rather unfriendly and let you wait, while from the room behind the reception comes chatter and laughter.

Dear Heinz M., Thank you for taking the time to tell us about your experience at the Pullman Stuttgart Fontana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are doing our best to complete the renovation without much noise disturbance. Please excuse that we did not manage to do this during your stay. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Enza Ranieri Hotel Manager

Great location by public transportation

Customer review rating 4.0/5

Juanita H. Business - Confirmed reviews ALL

Again, we enjoyed like coming home! Appreciate the special welcome everytime I come back!

Dear Juanita H., We very much appreciate your comments regarding your stay at the Pullman Stuttgart Fontana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enza Ranieri Hotel Manager

Customer review rating 4.0/5

N. H. Business - Confirmed reviews ALL

Staff was very professional and courteous; rooms very clean

Dear Naomie H., We very much appreciate your comments regarding your stay at the Pullman Stuttgart Fontana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enza Ranieri Hotel Manager

Well located, close to the highway.

Customer review rating 5.0/5

Gb Business - Confirmed reviews ALL

Very friendly personnel. Clean rooms!

Dear Guy B., We very much appreciate your comments regarding your stay at the Pullman Stuttgart Fontana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enza Ranieri Hotel Manager

Good staff, Construction Works

Customer review rating 4.0/5

M Business - Confirmed reviews ALL

Stay was OK. Staff was friendly. Hotel was partly run down and under construction.

Dear Matthias F., We very much appreciate your comments regarding your stay at the Pullman Stuttgart Fontana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also very glad that we are under renovation to get back to a modern refurbished hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enza Ranieri Hotel Manager

Should mention restaurant opening days on the Accor App

Customer review rating 2.5/5

M. Families - Confirmed reviews ALL

I did book this hotel because I was looking for a place with restaurant. But then found out it was closed on saturdays. I would be nice to have it mentioned on the app. For the rest it was fine

Dear Marco M., Thank you for taking the time to tell us about your experience at the Pullman Stuttgart Fontana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am very sorry that the restaurant was closed during your stay. We unfortunately had short notice sick calls and a big event in the house, so unfortunately I was forced not to open the restaurant that Saturday. I hope you were made aware that we also offer snacks and various regional dishes in our hotel bar. We are working at full speed to make our complete services available to our guests on a daily basis. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Enza Ranieri Hotel Manager

Good stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

I had a great stay at the hotel during my departure from Germany. The staff was very friendly to me and my dog. I would recommend this hotel to others.

Dear Colleen S., We very much appreciate your comments regarding your stay at the Pullman Stuttgart Fontana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enza Ranieri Hotel Manager

Revovation works all day long

Customer review rating 2.5/5

Guest Business - Confirmed reviews ALL

The hotel was OK, staff friendly as always. Problem were renovation works starting early morning and went on thill after 6 pm. Upon request I immediately got an other room which was much more quiet. I would have expected such a room from the beginning though.

good stay

Customer review rating 4.0/5

Anna Business - Confirmed reviews ALL

cozy room, nice wellness center, good breakfast, friendly people, few inconveniences because of hotel renovation

Excellent stay.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I stayed for over one month. The staff was excellent.

Great location and service

Customer review rating 4.0/5

Sebastian P. Business - Confirmed reviews ALL

Despite refurbishment works that took place at greater floors that were noticeable, all was fine Cheers, good stay

Dear Sebastian P., We very much appreciate your comments regarding your stay at the Pullman Stuttgart Fontana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enza Ranieri Hotel Manager

Good location

Customer review rating 4.0/5

Michael Business - Confirmed reviews ALL

Overall, a good stay. They’re undergoing room renovations on the upper floors but the noise was wasn’t a bother and stopped after working hours. I hope that they do the same for the common areas and it is all a bit dated. No restaurant service in the evenings, bar not open until 6 pm, and no room service, prevent higher marks. Front desk team were all outstanding.

Dear Michael S., We very much appreciate your comments regarding your stay at the Pullman Stuttgart Fontana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In June we will also renovate the lobby, bar and restaurant, so that the whole house will be modern, fresh and chic again. The restaurant is now open again from Tuesday to Saturday. So far we have not had room service due to the Covid pandemic. But we will offer this again as usual. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enza Ranieri Hotel Manager

Well located

Customer review rating 1.5/5

Aaron M. Business - Confirmed reviews ALL

I did not enjoy my stay. The front desk was hardly helpful, whenever I would come with problems, for the most part they would just blow me off. The construction is so loud that you can hear it clear as day throughout the entire building. They only have one washer and one dryer for the entire property. I asked to have my air looked at in my room because it wasn’t working and all they told was there was not a technician to look at it. When I checked out, they spent 20 minutes trying to figure it out; it took so long I just had to leave because I was going to miss my flight. They couldn’t figure out the piece between booking.com and them for “payment” even though I already paid booking.com. They never sent me a receipt for my stay; which I have asked for through their website customer service, ironically, still haven’t heard from them. Overall, I have no intention of coming back to this hotel, I am glad my stay was cut short because this place was a nightmare. If you are American, don’t be fooled by how nice it looks in the pictures and from the outside.

Dear Aaron m., Thank you for taking the time to tell us about your experience at the Pullman Stuttgart Fontana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Enza Ranieri Hotel Manager

lovely hotel

Customer review rating 4.5/5

Anne S. Couples - Confirmed reviews ALL

nicely appointed hotel in good location, wifi somewhat unstable, front desk staff not up to standard

Sehr geehrter Herr s.-Schweda // Sehr geehrte Frau {guest_last_name}, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Pullman Stuttgart Fontana. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Danke aber auch für den Hinweis über Ihren Empfang unseres Empfangteams. Ich gehe mit ihnen ins Gespräch. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Enza Ranieri Hotel Manager

The dark haired lady at the reception desk was horribly rude and not at all welcoming.

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

The staff in the breakfast room were very welcoming and helpful. However, the overall experience was not one I’d like to repeat nor in talking to many in the group I was with would they. Deborah D.

Dear Deborah D., Thank you for taking the time to tell us about your experience at the Pullman Stuttgart Fontana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Enza Ranieri Hotel Manager

Good location, spacious rooms, clean

Customer review rating 3.5/5

Michel Business - Confirmed reviews ALL

The hotel has an ideal location. It is a short train ride from the airport and close to the city center by train. Crossing a park in 5 minutes you are in a street with plenty of shops. The only downside, they are currently doing renovation work in the hotel and I was waken up by noise.

Dear Michel C., Thank you for taking the time to tell us about your experience at the Pullman Stuttgart Fontana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Enza Ranieri Hotel Manager

Customer review rating 4.0/5

Chimuanya G. I. Families - Confirmed reviews ALL

It was nice, friendly employees. Clean environment

Perfect Combination

TripAdvisor rating 5.0/5

rich4561 Business - TripAdvisor review

Hats off to the staff at the Pullman Stuttgart Fontana! First, I would be remiss if I didn't share my deepest and HEARTFELT THANKS (DANKE) to Marin the Front Desk Associate and Manager! She greeted me every day with a smile, an encouraging word and of course, the adult beverage of choice. She along with Amanda ( My Train trainer) and KAIS, I know I am misspelling his name, but he too also made me stay delightful. The rooms were great, the space and views were beautiful. If you are ever in Stuttgart and want VIP treatment at affordable prices, Stay at the Pullman. Its near the train station, and many areas that despite COVID19, would deliver some of the best local cuisine the area had to offer. The breakfast staff also reigned supreme... except one... Some folks need sensitivity training. Despite her, I still managed to enjoy every meal I had there. Lastly, the bartender (I also forgot his name) but he spoke 6 languages, which not only impressed me but the other guests too, with his charm and conversation! KUDOS to all the staff for making my extended stay memorable.

Dear rich4561, thank you very much for your great feedback and rating! We will share your feedback with our team, we are looking forward welcoming you again. Warm regards Timm Triebe

Outdated facilities

TripAdvisor rating 2.0/5

teemua796 TripAdvisor review

Great location near public transportation. AC in rooms did not work, temperature reaching 27-28C in room. Opening the window not being an option due close proximity of railway tracks. Breakfast poorly supplied, no warm options.

Dear teemua796, thank you for taking the time for writing a review on tripadvisor. We deeply apologize that you weren't satisfied 100% with your stay in our hotel. We agree with you that we had trouble with the A/C. Due to supply difficulties with the air-conditioning manufacturer we had no chance to fix the problem earlier. We can ensure you that we were in a constant exchange with the manufacture to have fixed the problem as soon as possible. Due to the Corona restrictions we decided to offer no warm dishes on the breakfast buffet. We just have scrambled eggs on the buffet. If our guests wish to have other egg dishes our kitchen will prepare everything à la minute. Dear teemua796, thank you again for your feedback - we are looking forward welcoming you again. Best regards

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