Pullman Stuttgart Fontana 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,122 reviews

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Vollmoellerstrasse 5, 70563 STUTTGART, Germany

Description

Hotel extras

  • 252 comfortable rooms and suites

  • 3 km to the freeway and 10 km to the airport & Neue Messe fairgrounds

  • Direct links to public transport

  • 1,200 m² fitness and spa lounge

  • Vaihinger Hall with 406m ² for up to 400 people

Our accommodation(s)

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Hotel location

Pullman Stuttgart Fontana

Vollmoellerstrasse 5
70563 STUTTGART
Germany

GPS:48.726618, 9.111672

Telephone
Fax +49 711 7302525

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,122 reviews

Customer review rating 4.5/5

Andreea R. Couples - Confirmed reviews ALL

Clean hotel, in a quiet area. Reservation staff and reception staff - very friendly and proffessional. Breakfast and Bar service - not friendly at all, rather having an "attitude" which was not necessary with non-German customers.

Dear valued guest, Thank you very much for taking the time to share your detailed feedback about your recent stay with us. We are truly pleased to read that you appreciated the cleanliness of our hotel, the quiet location, and especially the friendliness and professionalism of our reservation and reception team. Your kind words will gladly be shared with them. At the same time, we sincerely regret to learn about your experience during breakfast and at the bar. Please accept our apologies if the service you encountered did not feel welcoming or attentive. This certainly does not reflect the standard of hospitality we aim to provide to all our guests, regardless of background or language. Your comments are taken very seriously and will be discussed with the respective team to ensure that we improve in this area and provide a consistently friendly and respectful service experience for every guest. We very much appreciate your honest feedback, as it helps us to continuously improve, and we hope to have the opportunity to welcome you back in the future to offer you a fully positive experience. Kind regards, Your Management Team

Customer review rating 1.5/5

Claudia F. Families - Confirmed reviews ALL

I have stayed in many pullmans and this one was unfortunately not to the standard I have experienced. The pool was cold even though I was told it was warm. The rooms were also cold. A very small heater to warm our room. Quite dark and dingy. With a small child it was quite bad. The breakfast was also not to the standard I have experienced with Pullman. I will not return to this one again.

Dear Mrs. F., thank you for taking the time to share your detailed feedback. We are very sorry to hear that your stay at our hotel did not meet the high standards you have experienced at other Pullman hotels. We sincerely apologize that the pool temperature and the room heating did not meet your expectations, especially while travelling with a small child. This is certainly not the level of comfort we aim to provide. Your comments regarding the room atmosphere and lighting are equally important to us and will be reviewed carefully. We also regret that our breakfast offering did not meet the Pullman standards you are accustomed to. Please be assured that your feedback has been shared with the relevant departments so we can address these issues and improve our services. It is unfortunate that we were unable to leave you with a better impression, and we truly regret that you would not consider returning. Nevertheless, we thank you for your honest feedback, as it helps us identify areas where we must do better. Kind regards, Your Pullman Hotel Team

Customer review rating 2.5/5

Goetz E. Families - Confirmed reviews ALL

The room was clean and comfortable. However, the location of the room, close to the railtracks was not. The room was too hot. But, we could not open the windows because of the constant noise of the trains. If we had been staying for more than two nights, I would have asked for a change of rooms. My mother and brother, whose rooms were located on the other side of the hotel, had a better experience. Last, our room was not cleaned and the bed was not made during our short stay. That is not a big issue for us, but it is something for you to take note of.

Customer review rating 3.0/5

Pascal F. Families - Confirmed reviews ALL

We have been staying at this hotel a couple of times and it was good. This time we had some surprises: - the room was ordered for 2+1, but the extra bed was not ready when we arrived and it was not easy to explain as the lady seemed to only speak Russian - at the restaurant we received some dirty salad (still mud on it) and when we told it to the staff they did not react, nor apologize. Later, we had ordered a dessert for our daughter....but it never arrived (the restaurant was far from being full)

Dear Mr F., We thank you for taking the time to share this feedback about your recent stay. We value your repeated visits and appreciate your trust in our Classic loyalty programme. That said, we sincerely regret that your recent experience fell short of your expectations. The concerns you mentioned regarding communication and dining service are being reviewed with our teams to ensure smoother operations moving forward. Our multilingual staff training programs emphasize clear communication, and we will reinforce best practices for attentive service in all guest interactions. Nonetheless, we are pleased that you found value in our loyalty benefits and location convenience. We hope these aspects will encourage you to consider returning for the positive experiences you’ve had during previous stays. It would be a pleasure to welcome you again. Best regards, Management Team Pullman Stuttgart Fontana

Customer review rating 4.0/5

Eulalie M. Couples - Confirmed reviews ALL

we were on a weekend to celebrate my boyfrien's birthday, we got a really nice room on the highest floor and even a little cake in the room with a card, we really appreciated it. The spa was really cool even though it is not written in the description that a entire area was textile free which can be inconvenient when you're a foreigner and not expecting it.

Dear Ms. M., Thank you for taking the time to provide us with your feedback. We are thrilled your celebration was memorable and that the room amenities met your needs. Our team strives to create thoughtful gestures for such occasions. Regarding the spa experience, we apologize for any oversight in communication and will address this internally. Your feedback is invaluable for refining guest information. Your loyalty as an ALL member is highly valued, and we hope to exceed expectations again soon. We look forward to welcoming you back in the future. All the best. Management Team Pullman Stuttgart Fontana

Other web-users rate our hotel

  • 526 reviews 8.2/10 Location
  • 986 reviews 6.2/10 Room
  • 829 reviews 7/10 Service
  • 38 reviews 4/10 WiFi
  • 516 reviews 8.6/10 Breakfast
  • 445 reviews 5.5/10 Comfort
  • 372 reviews 4.9/10 Cleanliness
  • 256 reviews 5.8/10 Amenities

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