Pullman Stuttgart Fontana 4.5 stars

Customer review rating (ALL Rating) 4.1/5 1,141 reviews

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Vollmoellerstrasse 5, 70563 STUTTGART, Germany

Description

Hotel extras

  • 252 comfortable rooms and suites

  • 3 km to the freeway and 10 km to the airport & Neue Messe fairgrounds

  • Direct links to public transport

  • 1,200 m² fitness and spa lounge

  • Vaihinger Hall with 406m ² for up to 400 people

Our accommodation(s)

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Hotel location

Pullman Stuttgart Fontana

Vollmoellerstrasse 5
70563 STUTTGART
Germany

GPS:48.726618, 9.111672

Telephone
Fax +49 711 7302525

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,141 reviews

Customer review rating 2.0/5

Daryl P. Business - Confirmed reviews ALL

Pullman is great as always but unfortunately during this visit the three elevators were broken almost everyday of my stay. Over the five days they would be fixed for short durations. On one day they were sadi to be working but would close. The front desk clerk told us he had to push the door after it closed to keep it shut. He did that and the elevator moved about a foot then stopped. We were stuck. Nothing would open. After kicking the door from inside and prying a bit we were able to get the doors to open and make our way out. I didn't trust them the reminder of the trip. I appreciate the front desk waving my parking fee for the elevator inconvenience, even though my company pays it, so it didn't satisfy me that much.

Dear Mr. P., thank you for taking the time to share your detailed feedback and for your continued loyalty to our hotel. We are pleased to hear that you generally enjoy staying with us, but we are truly sorry that this visit was affected by the elevator issues. We sincerely apologize for the inconvenience caused during your stay and especially for the distressing situation you experienced when the elevator stopped. We fully understand how uncomfortable and concerning this must have been, and we regret that you had to go through such an experience. Please rest assured that the technical issues have been addressed with our maintenance partners and that the safety and reliability of our elevators are being carefully reviewed. The safety of our guests is always our highest priority. We truly appreciate your feedback, as it helps us improve, and we sincerely hope to have the opportunity to welcome you back under much better circumstances in the future. Kind regards, Hotel Management

Customer review rating 1.0/5

Stanley M. Business - Confirmed reviews ALL

Love the hotel and the staff is top-notch! Broken elevators are sad, especially on the 10th FL. Scaffolding stairs in the rain is not pleasant. I would recommend eating some profit and closing the hotel's upper floors above 3 or 4.

Dear Mr. M., thank you very much for your kind words about our hotel and especially our team – we truly appreciate your positive feedback. At the same time, we sincerely apologize for the inconvenience caused by the elevator issues during your stay. We fully understand how uncomfortable it must have been to reach the higher floors, particularly in the rain and when using the temporary stairs. Thank you also for your suggestion regarding the upper floors. Please rest assured that we are doing everything possible together with our technical partners to resolve the situation as quickly as possible and minimize the impact on our guests. We hope to welcome you back again soon and provide you with the smooth and comfortable stay you expect from us. Kind regards, Hotel Management

Customer review rating 1.5/5

Jason H. Business - Confirmed reviews ALL

Terrible internet. Elevators were always breaking, talked with someone who stayed there 6 months previously and they said “the elevators are still a problem!?” Staff was great until you asked about the elevators.

Dear Mr. H., thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the internet connection as well as the elevator issues during your stay. We understand how frustrating this must have been, especially when reliable internet and functioning elevators are important for a comfortable visit. While we are pleased to hear that you found our staff helpful, we regret that the situation regarding the elevators left a negative impression. Please rest assured that the technical issues are being addressed together with our maintenance partners to improve reliability as quickly as possible. Your feedback is very valuable to us, and we truly appreciate you bringing these matters to our attention. Kind regards, Hotel Management

Customer review rating 1.0/5

Louis W. Business - Confirmed reviews ALL

Arrived on day one of a four night stay and two of the three elevators were broken. Had to wait 15 minutes to go upstairs and another 15 minutes to come back down. On day two the third elevator broke. Had to walk up and down 12 flight of stairs outside in the cold rain for the remaining days of my stay. Not once did the staff offer any apology or any compensation. Absolutely unacceptable service from a supposed four star hotel.

Dear Mr. W., thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the elevator malfunction during your visit. Unfortunately, the technical issue affected multiple elevators and required urgent repairs, which were carried out as quickly as possible by our maintenance team. We fully understand how frustrating it must have been to rely on the stairs, especially given the weather conditions and the number of floors involved. Please also accept our apologies if you felt that our team did not acknowledge the situation appropriately. Providing attentive service and responding to guest concerns is very important to us, and we regret if this was not your experience during your stay. Your feedback has been shared with the relevant departments so that we can improve both our communication and our response in such situations. We truly value comments like yours as they help us to do better. We hope you might consider giving us another opportunity in the future to provide you with the level of comfort and service that we strive to deliver. Kind regards, Hotel Management

Customer review rating 1.5/5

Joost R. Families - Confirmed reviews ALL

I like the hotel. But upon arrival 2 out of 3 elevators didn't work, so long waiting times. Even worse, we had to leave at 6am and found out that none of the elevators worked. No communication from the hotel and signs it was not allowed to use the emergency exit!!! We had to walk down 5 floors via the external stairs. Scary. The employees at the reception were bored and only said sorry. What a dissapointing experience.

Dear Mr. R., Thank you for taking the time to share your experience with us. First and foremost, we sincerely apologize for the difficulties you encountered during your stay. We are very sorry that upon your arrival two of our three elevators were not functioning and that the following morning all elevators were out of service. We understand how frustrating and even frightening it must have been to navigate multiple floors under these circumstances, especially with no clear communication or guidance regarding safe alternatives. Your safety and comfort are our top priorities, and it is clear that we fell short in this instance. We also regret that our team at the reception did not provide the proactive support and reassurance that you deserved. While our staff always aims to assist guests promptly, it is evident that their response did not meet your expectations. Please know that we have taken your feedback very seriously. We are reviewing our maintenance and emergency procedures to prevent a recurrence and to ensure that clear communication is provided immediately in any situation affecting guest safety or convenience. We deeply regret that this experience impacted your stay and hope we might have the opportunity to restore your confidence in our hotel in the future. Sincerely, Your Management Team

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