Pullman Stuttgart Fontana 4.5 stars

Customer review rating (ALL Rating) 4.1/5 1,168 reviews

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Vollmoellerstrasse 5, 70563 STUTTGART, Germany

Description

Hotel extras

  • 252 comfortable rooms and suites

  • 3 km to the freeway and 10 km to the airport & Neue Messe fairgrounds

  • Direct links to public transport

  • 1,200 m² fitness and spa lounge

  • Vaihinger Hall with 406m ² for up to 400 people

Our accommodation(s)

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Hotel location

Pullman Stuttgart Fontana

Vollmoellerstrasse 5
70563 STUTTGART
Germany

GPS:48.726618, 9.111672

Telephone
Fax +49 711 7302525

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CANTINETTA POPOLARE

A glass of wine in the sun, an evening with friends, fresh aromas on your tongue - are you in the mood for Italy? Save yourself the flight and visit Cantinetta Popolare, where the food is freshly made by hand using the best ingredients and creative ideas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,168 reviews

Customer review rating 2.0/5

Andrew P. Business - Confirmed reviews ALL

During a 22-day stay, a guest endured extreme irritation and disappointment due to the hotel's chronically malfunctioning elevators. Residing on the 13th floor, the guest was frequently forced to use treacherous and unsafe outdoor metal stairs, which was particularly maddening and unnerving for someone who dislikes heights. The repetitive climbs after long workdays were described as ridiculous and infuriating. While the guest lauded the staff for their amazing service amidst these horrific working conditions, they expressed severe disappointment in the hotel's management and the Accor group. The situation, where at best only one of three elevators was functional before it too would fail, was deemed completely unacceptable. The guest firmly believes that management prioritized occupancy over safety and should have closed the hotel until the elevators were fully repaired. This appalling experience was a stark contrast to a wonderful stay in 2023, and as a result, the guest is now forced to reconsider future accommodations with the chain. They strongly recommended a raise for the staff, who had to bear the burden of management's profound inability to maintain the property's essential equipment.

Dear Mr. P., Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about the frustration and inconvenience you experienced during your stay, particularly regarding the elevators. Please accept our sincere apologies for the repeated malfunctions and the discomfort this caused, especially given your room location. We fully understand how challenging and upsetting this must have been after long working days. At the same time, we greatly appreciate your kind words about our team. Your recognition means a lot to us, and we will be sure to share your feedback with the staff. Please be assured that your comments regarding the elevators and overall maintenance have been taken very seriously. In the meantime, we are pleased to inform you that the elevators are now fully operational again. We are also working closely with our technical teams to ensure a more reliable and lasting solution moving forward. Your concerns about safety and comfort are absolutely valid, and we regret that we did not meet your expectations on this occasion. We apologize sincerely and hope you will give us another opportunity to restore your confidence in us. Kind regards, Front Office Mananagement

Customer review rating 4.0/5

Ivona K. Families - Confirmed reviews ALL

Well located, comfortable stay, room with living room. Breakfast very nice, everyone can find something to eat the amount and quality of food was excellent. Due there is no Croatian Tv channel and no way to connect TV with Netflix app because the TV is not connected with Hotel wifi. the Bar Cin cin has great staff very nice and polite. The restaurant is "Italian" why not covered with some traditional Schwaebischen specialiteten. Maultaschen soup or Spazle. All in one great stay.

Dear Mr. K., Thanks so much for your detailed feedback! We’re thrilled that you enjoyed the location, your comfortable room with living area, the breakfast, and the friendly staff at Bar Cin Cin. We really appreciate your suggestions about the TV options and adding some traditional Swabian dishes to the restaurant – we’ll definitely keep that in mind. Overall, we’re glad you had a great stay and can’t wait to welcome you back! Front Office Team

Customer review rating 3.0/5

Leanne A. Business - Confirmed reviews ALL

Breakfast staff are amazing and remembered I am gluten free on my second morning. My room was not stocked with water on arrival, and it was also cold so I had to get slippers from reception.

Dear Mr. A., Thank you for your feedback! 😊 We’re delighted to hear that our breakfast staff took such great care of you and remembered your gluten-free needs. We apologize for the issues with the room not being stocked with water and the temperature – your comments are noted, and we’ll work to improve these details for future stays. We hope to welcome you back soon! Best Regards, Front Office Team

Customer review rating 4.5/5

Richard W. G. Business - Confirmed reviews ALL

Stayed a total 6 nights. No complaints other than poor elevators. Noisy and one was broken the whole time.

Dear G., Thank you very much for your kind words! We’re delighted to hear that you enjoyed your stay and appreciated our staff. We’re very sorry for the inconvenience caused by the elevators and truly appreciate your patience. We’ll review this to ensure a smoother experience in the future and hope to welcome you back soon! Front Office Management

Customer review rating 0.5/5

Krista S. Business - Confirmed reviews ALL

I emailed the hotel after booking online requesting my rate be changed to the government rate, but my request was ignored. When I spoke to the front desk the day before I checked out, the customer service representative assured me I had the government rate and that the breakfast fee would not show as a sperate expense on the invoice. The invoice I was given the next morning when I checked out did not reflect the government rate and the very overpriced breakfast fees were listed separately. The customer service representative refused to process a refund and correct the rate. I emailed the hotel after booking online requesting my rate be changed to the government rate, but my request was ignored. When I spoke to the front desk the day before I checked out, the customer service representative assured me I had the government rate and that the breakfast fee would not show as a sperate expense on the invoice. The invoice I was given the next morning when I checked out did not reflect the government rate and the [very overpriced] breakfast fees were listed separately. The customer service representative refused to process a refund and correct the rate. No elevators were operational and hotel did NOT provide advance notice of this. Hotel employees did not offer to assist with luggage, so I was forced to carry a very heavy suitcase up 4 flights of exterior stairs. When I got to my room, the key did not work. There was no phone in the hall to call the front desk so a very nice guest offered to call from his room, but the front desk did not answer the phone after many attempts and I was forced to walk all the way back down to the front desk. There was very loud construction noise during the day. The refrigerator had old open beverages still in it. Only one coffee cup provided, and it was dirty. The ventilation fan rattled very loudly. The toilet ran constantly and the housekeeper that was sent to look at it just shrugged her shoulders and walked out. I left a day early due to the issues. I will never stay at another All Accor property again and will ensure none of my coworkers stay at the Pullman Stuttgart Fontana.

Dear Guest, thank you for your detailed feedback. We sincerely apologize for the many issues you experienced during your stay. We regret the confusion regarding the government rate and that your request was not properly handled. This, as well as the incorrect information at the front desk and unresolved billing concerns, does not reflect our service standards. We are also very sorry for the inconvenience caused by the elevator outage, the lack of assistance, and the maintenance and cleanliness issues in your room. This is certainly not the experience we aim to provide. Please be assured that your feedback is taken very seriously and will be addressed internally. We would appreciate the opportunity to review your case further—please feel free to contact us directly. Kind regards, Front Office team

Other web-users rate our hotel

  • 510 reviews 8.1/10 Location
  • 962 reviews 6.3/10 Room
  • 818 reviews 7/10 Service
  • 45 reviews 2.8/10 WiFi
  • 499 reviews 8.4/10 Breakfast
  • 434 reviews 5.6/10 Comfort
  • 369 reviews 5.1/10 Cleanliness
  • 301 reviews 3.8/10 Amenities

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