Pullman Stuttgart Fontana 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,114 reviews

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Pullman Stuttgart Fontana - Image 1
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Vollmoellerstrasse 5, 70563 STUTTGART, Germany

Description

Hotel extras

  • 252 comfortable rooms and suites

  • 3 km to the freeway and 10 km to the airport & Neue Messe fairgrounds

  • Direct links to public transport

  • 1,200 m² fitness and spa lounge

  • Vaihinger Hall with 406m ² for up to 400 people

Our accommodation(s)

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Hotel location

Pullman Stuttgart Fontana

Vollmoellerstrasse 5
70563 STUTTGART
Germany

GPS:48.726618, 9.111672

Telephone
Fax +49 711 7302525

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,114 reviews

Customer review rating 4.5/5

Philip T. Couples - Confirmed reviews ALL

Great hotel/location. Wifi did not work for the entire stay.

Dear Mr. T., Thank you for your feedback and for highlighting our hotel and location. We’re sorry to hear about the Wi-Fi issues, we and appreciate your understanding. We hope to welcome you again. Front Office Team

Customer review rating 4.0/5

Richard G. Business - Confirmed reviews ALL

I was there all week (16-21 Feb) and two of the three elevators were broken the entire time. Frustrating waits especially since I was placed on the 11th floor. Everything else was great...

Dear Mr. G. Thank you for staying with us and for sharing your feedback. We sincerely apologize for the inconvenience caused by two of the three elevators being out of service during your stay. We completely understand how frustrating the extended wait times must have been, especially when staying on the 11th floor. Unfortunately, technical issues can sometimes take longer to resolve than anticipated, but we understand that this does not lessen the inconvenience for our guests. We truly appreciate your kind words about the rest of your stay and are glad to hear that everything else met your expectations. We hope to welcome you back soon under much smoother circumstances. Front Office Team

Customer review rating 1.5/5

Martyn R. Business - Confirmed reviews ALL

not great

Dear Mr R., Thank you for your booking, and for taking the time to provide us with your feedback. We sincerely apologise for the inconvenience caused by the uncomfortable bed, shower issues and lift problems. Please be assured that our team is working hard to ensure that our guests have an enjoyable stay. We are working on the lifts; that is why they were not working. Regarding your room, we have different techniques that work every day. Please know that you can request anything at any time, and if needed, you can also change rooms. We hope to welcome you back and provide you with a better experience. Best regards, Front Office Team

Customer review rating 4.5/5

Andreea R. Couples - Confirmed reviews ALL

Clean hotel, in a quiet area. Reservation staff and reception staff - very friendly and proffessional. Breakfast and Bar service - not friendly at all, rather having an "attitude" which was not necessary with non-German customers.

Dear valued guest, Thank you very much for taking the time to share your detailed feedback about your recent stay with us. We are truly pleased to read that you appreciated the cleanliness of our hotel, the quiet location, and especially the friendliness and professionalism of our reservation and reception team. Your kind words will gladly be shared with them. At the same time, we sincerely regret to learn about your experience during breakfast and at the bar. Please accept our apologies if the service you encountered did not feel welcoming or attentive. This certainly does not reflect the standard of hospitality we aim to provide to all our guests, regardless of background or language. Your comments are taken very seriously and will be discussed with the respective team to ensure that we improve in this area and provide a consistently friendly and respectful service experience for every guest. We very much appreciate your honest feedback, as it helps us to continuously improve, and we hope to have the opportunity to welcome you back in the future to offer you a fully positive experience. Kind regards, Your Management Team

Customer review rating 1.5/5

Claudia F. Families - Confirmed reviews ALL

I have stayed in many pullmans and this one was unfortunately not to the standard I have experienced. The pool was cold even though I was told it was warm. The rooms were also cold. A very small heater to warm our room. Quite dark and dingy. With a small child it was quite bad. The breakfast was also not to the standard I have experienced with Pullman. I will not return to this one again.

Dear Mrs. F., thank you for taking the time to share your detailed feedback. We are very sorry to hear that your stay at our hotel did not meet the high standards you have experienced at other Pullman hotels. We sincerely apologize that the pool temperature and the room heating did not meet your expectations, especially while travelling with a small child. This is certainly not the level of comfort we aim to provide. Your comments regarding the room atmosphere and lighting are equally important to us and will be reviewed carefully. We also regret that our breakfast offering did not meet the Pullman standards you are accustomed to. Please be assured that your feedback has been shared with the relevant departments so we can address these issues and improve our services. It is unfortunate that we were unable to leave you with a better impression, and we truly regret that you would not consider returning. Nevertheless, we thank you for your honest feedback, as it helps us identify areas where we must do better. Kind regards, Your Pullman Hotel Team

Other web-users rate our hotel

  • 514 reviews 8.1/10 Location
  • 959 reviews 6.3/10 Room
  • 815 reviews 6.9/10 Service
  • 42 reviews 3/10 WiFi
  • 506 reviews 8.5/10 Breakfast
  • 437 reviews 5.5/10 Comfort
  • 368 reviews 5/10 Cleanliness
  • 269 reviews 4.9/10 Amenities

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