Mercure Hotel Stuttgart Sindelfingen an der Messe 4 stars

Very good

My stay was good. But the biggest complaint I have is the size of the comforter. It’s too small for the bed.

The staff at the Mercure Stuttgart Sindelfingen an der Messe was top notch and always willing to help. The rooms were clean and I felt extremely safe even in these difficult times.

Hotel Personal are the first asset of this hotel: good advices on the phone, quick and reliable in real world. Hotel Position is nice, near the highway but quiet. Mercure name is respected: good equipments, comfortable stay Cerise sur le gâteau: the swimming pool! Minus point due to the paid parking. I can understand for certain period of the year, but most of the time, the area does not seem to be really crowded.

Hotel located near the high way, easy to acess , near a big shopping mall The rooms are clean spacious. The check inn is easy and snel Breakfast ( i think because of corona restriction) not variated ...

Very good stay. The only trouble with dinner, as no food was available at the hotel due to COVID restrictions. Though, a receptionist helped us out with a take-away order

Room seemed not fully prepared , for two adults we received two uncomfortable pillows and one pillow that didn’t even feel like a pillow anymore, no bathroom amenities apart from shampoo, beds very uncomfortable and noise from the halls. Breakfast was ok (not great but acceptable), but that didn’t make up for the overall underwhelming experience.

I stayed just under 2 weeks during a business trip. I requested a quiet rooma nd the room I got was indeed quiet.

Great experience

We have stayed four times before but this stay was not great. When we booked I asked for interconnecting rooms as our youngest isn’t happy being apart from us. I then emailed four days before our stay to confirm we would be allocated interconnecting rooms. When we arrived we were told you had no interconnecting rooms and I had to be really insistent to get this resolved. When it was resolved the double bed in our room only had a single duvet on it. This took over half hour to resolve while we were waiting to go to sleep!

I traveled with two children and was absolutely satisfied. Good location, perfect value for this price. Very friendly and helpful personal. Rooms are clean, have all you need. Will recommend this hotel to all.

I have stayed on this hotel a copule of times. It is very convenient for Stuttgart Messe/Fair - only 15-20 min. in taxi. The staff is always very friendly and I feel always welcome. Good facilities and the restaurant serves good and tasting food.

The hotel is perfect, however : when I asked by Phone the content of the menu (24 €), and i asked to reserve it, I got the answer that it is not necessary, the menu is always available and you can order it when you are in the restaurant.In the resto they told me it was "a mistake", I had to order it in advance and get a voucher. Result : what we order since more than 10 years, also this evening, I paid nearly the double.A joke or should we cry ? : when I asked to have no salt on the pommes frites, they answered to ask if it is possible, but anyway it woild take a longer time to get the meal. Indeed, it took anyway such a long time that at the moment of the dessert the kitchen was closed.Conclusion : very good hotel but be carefull for the restaurant.

I stayed with my family in the Mercure Hotel Stuttgart Sindelfingen an der Messe for 2 nights with my family which mean having a kid of 4 years and on of just 5 months. The following comment are made with objectivity and from a professional perspective as I was an Executive in Hospitality Management and today I am as an hospitality teacher what follow could be a case study to my students of what not to do and what need to be improve. - 1st night the front office agent Christoper made me a nice and good impression, courtesy and professionalism, but it stop here for the rest of the stay. - With an Accor Gold card member with 4 persons in the rooms, we had only as amenity, only 1 small bottle (0.3 cl) of sparkling water in the middle of summer and no fridge in the room. Any mini-bar has to be made to the reception and therefore no place to store or cold our beverage, which mean we have to consume it straight away. As room amenities that is almost it, no slippers, and the usual one that you can have in the bathroom, which mean you have to plan to take them with you. - The shower has a glass to separate it from the bathroom, but when you take your shower with the high-pressure head we put as much water in than out. - The bed lights had spider-nets and dust and the small spotlights with halogen are reachable by kid, which mean my 4-year-old one burn her finger by playing close to it. Today we do not use also for saving energy anymore halogen light but LED which save energy but as an advantage could stay cold and void to heart them. - The swimming pool has broken tales, no place to store shoes other than only 4 changing box which doesn’t follow hygiene standard to separate the changing area within the swimming pool. In the pool the tales are very slippery between the not deep and deeper part of the pool, same for the swimming stair, which do not have some strips to make it more safe and less slippery. No CCTV in the area, it could happen anything and nobody could will notice it. - The Winestube waiters do not know some of the product on there bar menu and are quite rude in the way they could answer to the guest. - On the checkout day the Housekeeper enter our room at 8:30 in the morning without knocking the door before and say the word “Housekeeping” - The parking is not free of charge for the guest as it is private, do not take any responsibility for what could happen to your car and do not have CCTV. Guess what my car was scratch during the night and no staff wanted to bother the manager for this incident. I had to insist to meet him. According to the hospitality rules if you charge something you have to provide a service, which mean they just can’t just charge you and be not reliable and not providing any service just the place or they have to make it for free. It is like today if a hotel asks you to pay for the WIFI, it will be strange. Even more when opposite to the hotel you have free parking place. - The last thing the manager told me they are Mercure but not Accor are they are Franchisee. According to what I know Mercure belong to Accor brands. It is like you go to a McDonald and you ask for a BigMac and the answer will be, we don’t make BigMac because we are in Franchise Management. In other words if you accept to take the name and use the brand to promote your hotel you have to follow the group and brands standards. All this could be sort it out if the hotel staff will have the Accor hotelier spirit and have received a better training in order to deal with guest and provide a better customer satisfaction

Stayed here last year. It was in need of a renovation and better Internet Service. I gave this hotel another chance because I was told a renovation would be done soon. While a renovation was taking place during my stay, I was given an old room. Maybe none of the rooms had been finished, The Internet was supposed to have been updated. It was still very slow, 4.0 MPS. Outdoor parking, away from the city center at 13.00 Euros per day is excessive.