Mercure Hotel Stuttgart Sindelfingen an der Messe 4 stars

Good and clean room. Quiet. Restaurant could be better (quality and taste of food).

The restaurant and staff where fabulous. Could not sleep well the rooms were stuffy and hot for a September night.

Hotel rooms and public areas is clean and front desk was helpful.

room ok, staff ok, but the new rule to save some bucks for Accor and stop the good tradition to offer your guests some snacks (nuts etc) in the bar for free shows the value you see in customers. You should take back this stupid idea as soon as possible

Not entirely good. The shower/bath was the most uncomfortable experience.

Far too hot in the room, no real way to regulate it as the "cooling" system does nothing (I tuned it on 0° full speed, nothing ever happened....) I finally opened the windows in the middle of the night and waited an hour or more for the temperature to lower and then closed it as it is impossible to sleep with the noise outside... Far too hot in the rest of the hotel too, uncomfortable, energy consuming for nothing The restaurant is not a restaurant, a bistrot maybe, the fodd is not complete as there's only ice cream and no desserts, and we waited for half an hour to be able to ask for that ice cream....bad experience

It would have been nice to know upfront that work is going on in the hotel instead of reading it on a piece of paper while waiting for the elevator. Other hotels are making this really visible while booking. Maybe it is somewhere, but I did not see this at all. I would have still booked - but not perfect to not speak about it. eCheck-in worked well, but sending an invoice after check-out did not work at all. I asked the receptionist to send me the invoice and she smiled - but I'm still waiting for my invoice and assume I have to call tomorrow to get my invoice. Breakfast was ok. Room as well. reception was really friendly. Staff at breakfast was walking around but did not take care of the guests. I understand it is self-service, but some hotels keep a bit a personal touch. Not sure what the intention is in this hotel.

I enjoyed my stay, the only negative point was the high number of retirees during the breakfast Tuesday morning. The buffet was empty at 7.45am, it was really noisy and definitively not a good way to start a day. I my colleagues and I (6 people) had know that we wouldn't stay at the hotel for this night and at least didn't take the breakfast.

Clean comfortable nice staff good breakfast

Hotel is very clean, room is enough big for my family 2dult 2children. We can enjoy pool and Sauna as well.

Internationale

It was good, staff was very professional and overall good customer service and easy check in/out. We use the pool and thought the water could have been a bit cleaner. The only down was the sofa bed - it was very hard and uncomfortable

Hotel was very clean. However, there was only one elevator working and they put us on the 6th floor with dogs. During the day when the hotel staff was doing housekeeping, the elevator was constantly jammed up by the staff for the guests to walk up and down the flights of stairs. Not easy with small dogs.

The heavily used elevator finally failed, I am a frequent Mercure guest and I was wondering for years when there would be an update on the Schindler Elevators. I was able to get a updated room (Actually well done) unfortunately in the 5th floor .... Anyways I will reconsider my stay next week and choose a hotel with no or up to date vertical transportation system. Kind regards Oliver C.

sleep&fly