Dear Y., Thank you for sharing your feedback with us. We are delighted to know that you enjoyed our food and restaurant services, and we truly appreciate your kind words about the team. At the same time, we sincerely apologize that the room was not comfortable and that this affected your overall stay. We understand that a comfortable room is an essential part of the guest experience, and we regret that we did not meet your expectations in this area. Your feedback is important to us, and we will continue working with our Rooms and Engineering teams to improve the comfort and condition of our rooms. Thank you once again for your appreciation of our restaurant team. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay. Warm regards, Shubhangi Sharma Front Office Manager

Dear Mr. Serif, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the unpleasant odor on the 5th floor and the bathroom drainage issue. We completely understand your concern about the difference in experience between floors. A consistent level of comfort should be maintained throughout the hotel, and we regret that this was not the case during your stay. Your comments regarding humidity, odor and the bathroom condition have been shared with our Engineering and Housekeeping teams for a thorough inspection and necessary corrective action. We also appreciate your feedback regarding the bathrooms and understand your expectation for them to be maintained to a better standard. We are grateful that you brought these concerns to our attention and sincerely apologize that your experience did not meet the standards you expected from ibis One Central. We hope to have the opportunity to provide you with a much better stay in the future. Warm regards, Shubhangi Sharma Front Office Manager

Dear Robert T., Thank you for taking the time to share your feedback and for rating your overall experience . We are delighted to know that you had a great experience and appreciated the late check-out. We regret that your preferred room on the 9th floor was not available during your stay. We appreciate your understanding and hope to have the opportunity to accommodate your preference on a future visit, subject to availability. Thank you for choosing ibis One Central Dubai. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager

Dear Ramal B., Thank you for taking the time to share your feedback. We are delighted to know that you had a great, nice, and comfortable experience with us. Thank you for choosing ibis One Central Dubai. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager

Dear Mr. Tony, Thank you for sharing your feedback, and please accept our sincere apologies for such a disappointing experience. We are genuinely concerned to learn about the multiple issues you encountered, including the AC, shower, toilet, bed and other facilities. These are basic elements of a comfortable stay, and we clearly fell short of the standards you rightly expected from us. What is particularly disappointing for us is that you had stayed with ibis One Central in the past and returned expecting the same level of experience, only to feel that things had deteriorated significantly. We completely understand your frustration and regret that we did not meet your expectations on this occasion. Your feedback has been shared with our teams for immediate review and follow-up. We are taking your comments seriously, as we need to ensure that maintenance concerns are identified and resolved before they impact our guests. We sincerely apologize for letting you down and would be grateful for the opportunity to restore your confidence in us should you consider staying with us again. Warm regards, Shubhangi Sharma Front Office Manager

Dear Hany N., Thank you for taking the time to share your feedback and for your excellent rating. We are delighted to know that you enjoyed a comfortable stay, appreciated our convenient location and enjoyed the food. Your kind feedback is greatly appreciated and encourages our team to continue delivering warm and attentive service. Thank you for choosing Ibis One Central Dubai. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Jaleel A., Thank you for your outstanding rating and for sharing such wonderful feedback. We're thrilled that you had an outstanding stay with us. Your feedback means a lot to our team, and we're delighted to know we met your expectations. Thank you for choosing Ibis One Central Dubai. Your kind words are a great encouragement to our team, and we look forward to welcoming you back for another exceptional stay. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Zahid L., Thank you for taking the time to share your feedback and the positive rating for your overall experience. We are delighted to know that you were very satisfied with the services provided by our team. It is especially rewarding to hear that you had a positive experience with our heartist teams, and that you found the hotel well managed. Your kind recommendation is greatly appreciated and will be shared with them as encouragement for their continued dedication. Thank you for choosing us. We look forward to welcoming you back for another excellent stay. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central Dubai

Dear Martin T., Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed the great ambience of the hotel and found our team friendly and welcoming. Your positive feedback is greatly appreciated and encourages us to continue providing a warm and enjoyable experience for our guests. Thank you for choosing ibis One Central Dubai. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager

Dear Mr. I., Thank you for sharing your feedback, and please accept our sincere apologies for the inconvenience caused during your stay. We are particularly sorry that the AC controls were not functioning properly and that our maintenance intervention did not resolve the issue to your satisfaction. We also regret the inconvenience with the safe and understand your concern regarding its installation. We take such feedback seriously and have shared your comments with our Engineering and Front Office teams to ensure these issues are properly addressed and that our response to similar situations is more effective. We sincerely apologize that we fell short of the comfortable and hassle-free stay you expected, and we hope to have the opportunity to welcome you back and provide a much better experience. Warm regards, Shubhangi Sharma Front Office Manager

Dear Mohamed, Thank you for your wonderful feedback! We are delighted to know that you found our location convenient and had an amazing experience with us. We truly appreciate your kind words and look forward to welcoming you back to ibis One Central Dubai for another memorable stay. Warm regards, Shubhangi Sharma Front Office Manager

Dear Khalid, Thank you for your kind feedback! We are delighted to know that you enjoyed a comfortable stay with us. We truly appreciate your feedback and look forward to welcoming you back to ibis One Central Dubai for another pleasant experience. Warm regards, Shubhangi Sharma Front Office Manager

Dear Thassanee, Thank you for your wonderful feedback! We are delighted to know that you enjoyed our convenient location, valet parking, and access to the pool. It is especially lovely to hear your kind words about Adil. We will be sure to share your appreciation with him, as recognition from our guests is always a great motivation for our team. We are pleased that you found the pool a relaxing addition to your stay and look forward to welcoming you back to ibis One Central Dubai for another enjoyable experience. Warm regards, Shubhangi Sharma Front Office Manager

Dear Logan, Thank you for your wonderful review and for sharing your detailed feedback. We are pleased to know that you found our location convenient for the World Trade Center exhibition halls and Metro station, and that you enjoyed our buffet breakfast. We are also glad that the shuttle service to Novotel during the restaurant closure added convenience to your stay. Your kind appreciation is greatly valued by our team. Thank you for choosing ibis One Central Dubai. We look forward to welcoming you back for another enjoyable stay. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Aneeth M., Thank you very much for your perfect rating and for taking the time to share your feedback. We are pleased to know that you found ibis One Central Dubai’s location convenient for your short stay, with easy access to Downtown Dubai, Old Dubai, and the surrounding areas. Your positive comments are sincerely appreciated and serve as a great encouragement to our team. We look forward to welcoming you back for another pleasant and memorable stay. Best regards, Shubhangi Sharma Front Office Manager

Dear Philip, Thank you for bringing this serious matter to our attention. We sincerely apologize for the incident involving the bathroom light switch and, most importantly, for the injury and distress this caused you. Guest safety is our highest priority, and we take your feedback extremely seriously. The matter has been immediately shared with our Engineering team for a thorough inspection of the newly installed switches and the associated electrical connections. We deeply regret that you experienced this during your stay and appreciate you reporting it to us. We hope you are recovering well and sincerely apologize for the concern and inconvenience caused. Warm regards, Shubhangi Sharma Front Office Manager

Dear Vikram, Thank you for your excellent rating and for sharing your positive feedback. We are delighted to know that you had a comfortable stay and were pleased with the service provided by our team. Your kind words are greatly appreciated and motivate us to continue delivering a welcoming and enjoyable experience to our guests. We look forward to welcoming you back to Ibis One Central Dubai. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central Dubai

Dear Sami, Thank you for sharing your feedback. We are pleased to know that you enjoyed our convenient location and had a very good overall experience. We sincerely apologize for the confusion regarding the Welcome Drink facility. As our restaurant at ibis One Central was closed, the Welcome Drink was being offered at our sister property, Novotel World Trade Centre. We are sorry if this information was not clearly communicated to you during your stay. We appreciate your understanding and feedback, and we will ensure better communication with our guests going forward. We look forward to welcoming you back to ibis One Central Dubai for another enjoyable stay. Warm regards, Shubhangi Sharma Front Office Manager

Dear Tham, Thank you for your wonderful rating and for sharing such lovely feedback. We are delighted to know that you had an amazing stay at Ibis One Central and enjoyed your room, our service, and the convenience of the Dubai Mall shuttle service. We are especially pleased to hear that our heartist Hadil contributed positively to your experience. Your kind appreciation is truly valued, and we will be delighted to share your compliments with Hadil and the team. Thank you for choosing us We look forward to welcoming you back for another amazing stay. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central