ibis Esch Belval 3 stars

Customer review rating (ALL Rating) 4.4/5 572 reviews

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Description

Hotel extras

  • The hotel is located in the heart of the new town of Belval

  • Situé à proximité de la Rockhal (50 mètres)

  • Easy access to the train station Belval University, direct line to Luxemburg City within 30 mn

  • Direct access to the University of Luxemburg

  • Nearby shopping centre with movie Theater, restaurants, grocery shops, bars, outlets.

Our accommodation(s)

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Hotel location

ibis Esch Belval

Avenue du Rock n Roll, 12
4361 ESCH SUR ALZETTE
Luxembourg

GPS:49.500763, 5.946737

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

Relaxation on the menu. A bit to eat, something to drink... It is the one rendezvous you need for a new take on work and leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  572 reviews

Customer review rating 2.0/5

Ewy M. F. Business - Confirmed reviews ALL

Noisy and not comfortable room. I got a handicap room and the shower was fir a wheelchair not very cozy or warm.

Dear Ewy M., Thank you for choosing to stay with us at ibis Esch-Belval. We sincerely regret to read that your experience was not up to your expectation. Our main goal is to ensure the satisfaction of our guest which we obviously did not manage in your case. Please allow us to apologise for the disappointment. Regarding the room, you indeed got a disabled room, which was the one you had book. We indeed had a full house on the day of your visit and I assume this room was the last available when you proceed with the reservation. We sincerely hope to have another chance of welcoming you again at ibis Esch-Belval and this time convince you of the quality of our service. Please feel free to contact me directly per email at va… next time you plan a visit to Belval so I can proceed with the reservation for you. Warmest regards from Belval Valentin STEPHANY - Front Office Manager

Customer review rating 5.0/5

Sabine E. Business - Confirmed reviews ALL

The team at the reception desk makes - almost - every wish a reality, they are very friendly and attentive.

Chère Mme E., Wow un grand merci à vous pour ce superbe retour d'expérience ! Vos bons mots quant au service de notre équipe nous vont droit au coeur. C'est toujours un plaisir de vous accueillir parmi nous. Au plaisir de vous accueillir bientôt à nouveau ! Valentin STEPHANY - Front Office Manager

Customer review rating 5.0/5

Jenny M. Families - Confirmed reviews ALL

We had a quick over night stop on our way home. The hotel is perfectly placed with great places to eat. The room was very clean. Show was amazing.

Dear Jenny, Wow thank you so much for this great evalution! We are much pleased you had a nice stop on your way home. We are glad you enjoyed our location in the heart of Belval as well as the cleanliness of the room. Also, we will not miss to share your kind words to the team regarding their english skills. We hope to have the pleasure of welcoming you again as one of our guest. Warmest regards Valentin STEPHANY - Front Office Manager

Customer review rating 1.5/5

Silvia C. Business - Confirmed reviews ALL

The hotel is well located, clean and not noisy. However, there are some areas where needs pressing improvement. One, the glasses. The rooms have very small glasses that make it difficult to drink, you need to refill 4 times to drink one normal glass of water. The hair dryer is of very bad quality which makes it difficult for women to get ready; something that is actually quite a problem when you are travelling for business. The conditioner (or whatever is on this bottle) is terrible, it is so bad that doesnt help with untangling the hair and on top of the bad hair dryer is not very convenient. Lastly some of the staff in reception they are not particularly friendly, they are also not unfriendly but they could profit from a bit more customer service training. Breakfast was good and had food schedule and the hotel is overall decent. Just this things to mention with the room that should be improved.

Customer review rating 4.5/5

Theofanis A. Families - Confirmed reviews ALL

Excellent location, friendly and helpful stuff, clean and comfortable. A nice surprise !!!

Lieber Theofanis, wow herzlich lieben Dank für den tollen Feedback! Es ist uns eine Freude zu erfahren, dass Sie einen ausgezeichneten Aufenthalt bei uns hatten. Wir freuen uns besonders, dass Sie von unserem Location im Herzens Belval profitieren konnten. Desweiteren möchten wir uns für Ihre netten Worte über das Team. Das ist die beste Belohnung, die wir bekommen können. Wir freuen uns jetzt schon Mal, wenn Sie uns bald Mal wieder einen Besuch abstatten. Bis dahin wünschen wir Ihnen ein frohes neues Jahr und senden liebe Grüsse aus Belval. Valentin STEPHANY - Front Office Manager

Other web-users rate our hotel

  • 377 reviews 8.6/10 Location
  • 475 reviews 5.9/10 Room
  • 397 reviews 9.2/10 Service
  • 247 reviews 7/10 Breakfast
  • 192 reviews 8.6/10 Cleanliness
  • 115 reviews 4.8/10 Value

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