Dear Paul W., Thank you for your review. We are pleased to hear that you found our team helpful and pleasant throughout your stay. Providing friendly and welcoming service is something we take great pride in, so your kind comments are greatly appreciated. We also appreciate your feedback regarding the room. As an ibis Budget hotel, our rooms are designed to be simple, practical, and affordable, providing guests with everything they need for a comfortable stay. We are pleased to know that the room met your needs and worked well for your visit. Thank you for choosing to stay with us and for taking the time to share your experience. We hope to have the pleasure of welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Anna K., Thank you for your wonderful review. We are delighted to hear that you had a great stay with us and found the hotel to be excellent value for money. It is fantastic to know that you found the bed comfortable, enjoyed the shower pressure, and appreciated the cleanliness of the room. Your kind comments about our reception team are especially appreciated. Providing a friendly and welcoming service is something we take great pride in, so it is wonderful to hear that our staff helped make your stay even more enjoyable. We are pleased that the hotel provided everything you needed for your overnight stay and that you left with such a positive impression. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Roy d., Thank you for your wonderful review. We are delighted to hear that you had a brilliant stay with us and found the hotel quiet, comfortable, and convenient for rail services. It is great to know that our location worked so well for your visit and that you enjoyed the value and comfort we strive to provide. Your kind comments about our staff are especially appreciated. Providing a friendly and welcoming service is something we take great pride in, and it is always rewarding to hear when our team has helped make a guest's stay more enjoyable. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your perfect score and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Lesley A., Thank you for your wonderful review. We are delighted to hear that you enjoyed another comfortable stay with us and that our location was convenient for the railway station. It is especially pleasing to know that you found the room comfortable and were able to enjoy a peaceful night's sleep despite being so close to the city centre. We are particularly grateful for your continued loyalty and are honoured that this was your second visit. There is no greater compliment than a returning guest, and we are thrilled that we were able to meet your expectations once again. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your kind feedback and look forward to welcoming you back for your third visit soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Fiona P., Thank you for your wonderful review. We are delighted to hear that you found your room clean, comfortable, and great value for money. It is especially pleasing to know that you appreciated the quality of the bed, bedding, and towels, as we understand how important these details are in ensuring a comfortable stay. We are also grateful for your comments regarding our team. Providing friendly and helpful service is something we take great pride in, so your kind words will be shared with the staff. Thank you for your feedback regarding the tea and coffee facilities. As an ibis Budget hotel, kettles and refreshment trays are available as an optional extra, and we are pleased to hear that you found this service convenient and reasonably priced. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your perfect score and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Kathleen M., Thank you for your review. We are delighted to hear that you enjoyed our great location, found the beds comfortable, and appreciated the cleanliness of the hotel. It is also wonderful to know that you were able to enjoy a peaceful stay without disturbance from outside noise. However, I am sorry to learn that the shower temperature did not meet your expectations. We understand how important a hot shower is for our guests' comfort, and we apologise for the inconvenience caused. I am also sorry that the breakfast selection did not fully meet your expectations. We appreciate all feedback regarding our breakfast offering as it helps us review and improve the variety available to our guests. Thank you for choosing to stay with us and for taking the time to share your experience. We hope to have the pleasure of welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Keith H., Thank you for your review. We are delighted to hear that you found the hotel clean, comfortable, and quiet during your stay. Providing a relaxing environment where guests can enjoy a good night's sleep is one of our top priorities, so it is wonderful to know that we met your expectations. Our team works hard to maintain high standards of cleanliness and comfort, and your positive feedback is greatly appreciated. We are pleased that you enjoyed your stay and had a restful experience with us. Thank you for choosing to stay with us. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Esha a., Thank you for your wonderful review. We are delighted to hear that you had a great stay with us and that you found our rooms clean, comfortable, and good value for money. It is especially pleasing to know that our team made such a positive impression with their warm welcome and that you found the check in and check out process easy and efficient. We are also glad that our location and nearby amenities worked well for you during your stay. Your kind comments about returning to stay with us again are greatly appreciated and mean a lot to the entire team. Thank you as well for your feedback regarding security. The safety and wellbeing of our guests is extremely important to us, and we appreciate you sharing your observations. We are pleased to hear that you felt comfortable during your stay and that your overall experience was a positive one. Thank you for choosing to stay with us. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Stuart H., Thank you for taking the time to share your feedback. While I am pleased to hear that the manager was able to assist you and that some of your concerns were addressed during your stay, I am very sorry to learn about the service issues you experienced. Providing friendly, professional, and attentive service is something we take great pride in, so I am disappointed to read your comments regarding your interaction at reception. Please accept my sincere apologies if you felt your requests were not handled appropriately or with the level of courtesy you would expect. I am also sorry to hear about the issues you experienced with the lift. We understand how frustrating it can be when facilities do not operate as expected, and I appreciate the inconvenience this caused during your stay. Thank you for bringing these matters to our attention. We value all guest feedback and will review your comments with the relevant teams to help improve the experience we provide. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Clare R., Thank you for taking the time to share your feedback. While I am pleased to hear that the room met your expectations, I am very sorry to learn that several aspects of your stay left you disappointed. Please accept my sincere apologies for the disruption caused by the fire alarm during the night. Guest safety is always our highest priority; however, we fully appreciate how frustrating it is to have your sleep interrupted and I am sorry that you felt there was a lack of communication afterwards. I am also sorry to hear about the issue with the TV remote and that you were unable to use the television during your stay. Regarding breakfast, I am disappointed to read that the offering did not meet your expectations. We aim to provide a continental breakfast with a selection of items to suit a range of tastes, and I regret that both the quality and presentation of the products available fell below the standard you expected. Your comments regarding the eggs, pastries, bread, and overall selection will be shared with the relevant team for review. Most importantly, I am sorry to learn of your interaction with a member of staff. We expect all guests to be treated with courtesy, professionalism, and respect, and I regret that you felt your concerns were not handled appropriately. Thank you for bringing these matters to our attention. We value all feedback and will use your comments to help improve the experience we provide for our guests. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Stephanie F., Thank you for your review. We are pleased to hear that the hotel suited your needs for an overnight stay. However, I am sorry to learn that some aspects of your visit did not meet your expectations. As an ibis Budget hotel, tea and coffee facilities are available as an optional extra rather than being included as a standard room feature. We understand that many guests appreciate having these amenities readily available in their room. We also appreciate your feedback regarding the bathroom size and lighting. Our rooms are designed to be compact and functional, but we understand that the layout and sensor-operated lighting may not suit everyone's preferences. Thank you for taking the time to share your experience. We value your feedback and hope to have the opportunity to welcome you back again in the future. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Bethany R., Thank you for your wonderful review. We are delighted to hear that you had a great stay with us and found the bed very comfortable. A good night's sleep is one of the most important parts of any stay, so it is fantastic to know that you were able to relax and rest well during your visit. It is also great to hear that you were impressed with the shower pressure and that our team helped make your stay even more enjoyable. Your kind comments about our staff are greatly appreciated and will be shared with the team, who work hard to provide a friendly and welcoming experience for all our guests. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Jennifer M., Thank you for your review. We appreciate you taking the time to share your feedback. We are pleased to hear that, overall, your stay was okay and that we were able to provide a satisfactory experience during your visit. At ibis Budget, we aim to offer clean, comfortable, and affordable accommodation in a convenient location, and guest feedback helps us continue to improve the experience we provide. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back again in the future. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Neyka S. C., Thank you for your wonderful review. We are delighted to hear that you had a great stay with us and that you found the check in process easy and welcoming. It is fantastic to know that you enjoyed our lobby area, games facilities, and the selection of drinks and snacks available throughout your stay. We are especially pleased that you found your room clean and enjoyed the view towards Manchester city centre. Maintaining high standards of cleanliness and providing a comfortable environment for our guests are among our top priorities, so your kind feedback is greatly appreciated. Your comments about our team mean a great deal to us. We take pride in offering friendly and helpful service, and it is always rewarding to know that our staff helped make your stay enjoyable. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your perfect score and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Graham S., Thank you for your review. We are delighted to hear that you had a comfortable stay with us and enjoyed a good night's sleep. It is wonderful to know that you found the rooms clean and quiet, as providing a comfortable environment for our guests is one of our top priorities. We are also pleased that you found the breakfast to be good value for money and that there was enough variety to help you start your journey home. As an ibis Budget hotel, we aim to offer a simple but satisfying breakfast selection, so it is great to know it met your needs. Thank you for your kind comments and for choosing to stay with us. We truly appreciate your feedback and are delighted that you couldn't fault your stay. We look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Nick B., Thank you for your review. We are delighted to hear that you found your stay comfortable and appreciated our convenient location close to the station and tram links. It is wonderful to know that, after a late meeting and an evening with friends, we were able to provide exactly what you needed: a comfortable bed and a peaceful night's sleep. As an ibis Budget hotel, we aim to offer simple, clean, and affordable accommodation that allows guests to relax and unwind, whether they are visiting Manchester for business or leisure. It is always rewarding to hear that we have met our guests' expectations. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your feedback and hope to welcome you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Natalie W., Thank you for taking the time to share your feedback. While I am pleased to hear that you are a valued Accor member, I am sorry to learn that your experience did not meet your expectations. I would like to sincerely apologise that your initial room was not ready upon arrival. This is certainly not the standard we aim to provide and I understand the frustration this would have caused. I am also sorry to hear that you found the replacement room uncomfortable and that the bedding arrangement was not what you had expected. I am particularly concerned by your comments regarding a member of staff entering your room without knocking. Please accept my sincere apologies, as guest privacy and comfort are extremely important to us and this is not the level of service we expect from our team. In addition, I regret that the maintenance work taking place during your stay caused disruption. We appreciate that noise can impact a guest's ability to relax and enjoy their visit. Thank you for sharing your feedback. We value all guest comments and will review the concerns you have raised with the relevant teams as we continue to improve the experience we provide. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Katie P., Thank you for taking the time to share your feedback. I am very sorry to hear that your stay was affected by the noise from outside. A properly functioning window is essential to ensuring our guests have a comfortable and restful night's sleep, and I understand how frustrating it must have been to experience disturbance from trams, traffic, and emergency vehicle sirens throughout the night. Please accept my sincere apologies for this inconvenience. Your comments regarding the window will be shared with our maintenance team so that the issue can be investigated and addressed. Thank you for bringing this matter to our attention. We appreciate your feedback and are sorry that your experience did not reflect the standards we strive to provide. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street