Receptionist asked to pay in full instead of just blocking the card. I asked to pay while checking out but the request was denied Room service was horrible. They don’t pick the call unless it’s routed through front desk And every time I had ordered something, the same question asked- how will you pay !! As if I will run away without paying !! I have stayed here couple of times but don’t know the reasons for such horrible service.

It was honestly a bad decision on my part to stay at Novotel after such a long break. I had initially decided to book Marriott, but based on my friend's suggestion, we decided to stay at Novotel instead. Unfortunately, the experience has made me regret that decision. For a hotel charging around ₹13,000 per night and positioning itself as a 5-star property, the overall service and experience are nowhere close to the expected standard. The staff experience was particularly disappointing. Whether you interact with the reception, cafeteria, or housekeeping team, there is a clear lack of warmth, professionalism, and basic hospitality. There is no smile, no welcoming gesture, and no feeling that the guest is being valued. It often felt more like a 3-star hotel where people are simply doing their jobs rather than providing a proper 5-star guest experience. The room quality was another major disappointment. I was genuinely surprised to find a tent-style folding chair in the room. Seriously, when a guest is paying around ₹13,000 per night, is this really the standard of furniture being provided? It looked completely out of place and certainly did not match the standard I would expect from a 5-star hotel. On top of that, there was considerable noise coming into the room, which further affected the overall experience. The way some staff members, particularly at reception, communicate with guests is also not acceptable. Whenever I requested something, the tone and attitude were not what I would expect from a premium hotel. What was even more disappointing was that I noticed this was not limited to my experience—it appeared to be the way they interacted with several other guests as well. I have stayed at many 5-star hotels, and I understand that not every request can always be accommodated. However, there is a proper and respectful way to communicate that to a guest. Simply refusing a reasonable request during dinner without making any effort to explain or assist is not the kind of hospitality I expect from a 5-star property. Overall, this was one of the most disappointing hotel experiences I have had. The combination of poor room quality, excessive noise, lack of hospitality, and the attitude of the staff does not justify the price being charged. **Worst hotel experience in terms of staff behaviour and room standards.** At this price point, Novotel needs to seriously improve its service quality and guest experience if it wants to deliver a true 5-star standard.

Staff is very welcoming in each department. Requested for a better sea view and they could upgrade us.

the staff were awesome but the hotel disappoints giving a female guest a room with a faulty door

Had a wonderful stay! Thank you for giving us a beautiful ocean view room, which made our stay even more special. A special mention to the lovely girl at the reception who surprised us with a small cake as a thoughtful gesture. And thank you to Suraj from the F&B team, who was extremely helpful, and attentive throughout our stay. Such little gestures truly made our stay memorable!

Overall, my stay was comfortable and the hotel location right on Juhu Beach is fantastic. The hospitality was decent, though the check-in process took longer than expected. While the room was clean, some amenities could use a bit of updating. A good stay overall, but a few small tweaks could make it much better.

Well Located and Comfortable Stay but cleaning is much needed but 3rd floor carpets needs thorough cleaning even in room carpet has stains

Not a 5 star anymore, simple things are not taken care of, for example, the conditioner bottle was broken, can’t use that, the bin in the restroom was broken, can’t use that, had to get it replaced. Booked a Deluxe King room, I got a twin bed connected room. The refrigerator was not working, and when I asked the housekeeping team to help me with that, but he redirected me to contact to this helpdesk and connect with the engineer, usually the team manages the communication internally. Compare to other five star hotels, Hilton or Fairmount this is an average experience. Even Courtyard by Marriott has a better experience overall, the only good thing about Novotel Juhu is the beach nearby.

I have stayed in so many star hotels and this time my wife suggested Novotel Juhu since it’s right opposite to the beach. But Room service calls do not get answered. Have to keep calling. And specially breakfast buffet where they ask for our request on live counters and they never turn back even when we leave. Also we stayed there during my wife’s birthday and asked for a small cake during buffet which I requested in prior but nobody cared to even respond. It’s just disappointing and only wearing blazers and welcoming people will not make any sense. Not at all recommended with the attitude of the staff

Great location with good food and other facilities

It was pleasure staying at Novotel but Goa experience was more wow !

Great Hospitality & customer service

During our previous stay at the same Novotel hotel, same room category we had a full ocean view room along with some complimentary evening snacks. Unfortunately, none of that was true with the recent visit. Novotel website clearly states Ocean view room, but what we got was only a partial ocean view. Most other hotel websites clearly state if the rooms offer partial ocean view, but Novotel website is mis-leading customers by withholding this crucial piece of information. We had paid extra money for the ocean view but at end were totally disappointed.

I had booked Novotel Juhu to celebrate my birthday with my wife. I have already informed about my birthday during booking. My wife had informed the hotel reception 2days ago to decorate the room for birthday. Still the room was not decorated. At arrival we were told when you go out for beach walk we will do the decoration & bring cake. We had specially came to reception to inform about decoration & we went to beach for 3hrs. After coming back the room was still not decorated. My wife had to call multiple times at reception still the service was not provided.

The hotel is in a good location, but that is mostly where it ends. The hotel is dated and not well maintained. Our first room smelled like smoke and we switched to another room. The rooms are in rough shape, peeling carpet, banged up baseboards, dirty linens. We stayed for family wedding and couldn't wait to check out. I wouldn't book again. Be sure to check your bill after checking out. We noticed a lot of service charges and when questioning the front desk they were not sure what they were for. The pool area is okay. The service by the pool is very slow to non existent. The only plus side to the hotel is the breakfast and the staff. They were very kind and made sure we got what we needed. Our room floor was full of party kids, drinking and smoking in hallway. This is not a five star like the one by the airport and would equate this to a holiday inn in America.

Great location and comfortable stay

It was a amazing stay at Novotel Juhu, Special thanks to Subham Tiwari , Rakesh and the restaurant stars - Darshan, Sakshi, Manisha who took fantastic care of us during breakfast and dinner. Restaurant team is asset to the hotel. Starting from the rooms the we thank Samyan Bose from Front desk for giving us the best view room. Over all stay was fantastic and cosy. Kudos to team Novotel Juhu.

Happy

I have never stayed at a more sub par hotel with worse service and extremely snobbish staff