Dear Guest, Thank you for taking the time to share such detailed feedback regarding your stay at Ibis Budget Luzern City. While we are pleased to hear that you found the room clean and appreciated the friendliness of Joyce during breakfast service, we are sorry to learn that several aspects of your stay did not meet your expectations. We understand your concerns regarding the size of the room. As an ibis Budget hotel, our rooms are designed to be compact and functional, but we recognize that traveling with luggage, especially for two guests, can make the available space feel limited. We regret that this affected your comfort and your overall perception of the value of your stay. We are also sorry that the room temperature did not feel comfortable despite the air conditioning. Guest comfort is very important to us, and we appreciate you sharing your experience. Regarding luggage storage and the public transportation pass, thank you for sharing your observations. We understand your disappointment that you were unable to take full advantage of the complimentary transport benefit on your arrival day. Your comments help us better understand how guests experience our services and where clearer communication may be beneficial. We are pleased that you found our breakfast sufficient to start the day and especially grateful for your kind recognition of Joyce. We will gladly share your compliments with her. It is always rewarding to hear when a team member's friendliness and welcoming attitude make a positive difference to a guest's stay. Although our hotel is located just outside Lucerne's city center, many guests appreciate the direct connection provided by Bus No. 4, which stops near the hotel and offers convenient access to the train station and the city's attractions. We nevertheless hope that you had the opportunity to enjoy some of Lucerne's highlights, including the famous Chapel Bridge (Kapellbrücke), the historic Water Tower, the impressive Lion Monument, and the beautiful shores of Lake Lucerne. Thank you once again for your honest feedback. We value all guest comments as they help us better understand expectations and continuously improve our services. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you very much for taking the time to share your feedback and for rating your stay 80/100 following your visit to Ibis Budget Luzern City. We are delighted to hear that you appreciated our great location and found our staff to be very friendly. Providing a warm welcome and helpful service is one of our highest priorities, and it is always rewarding to know that our team's efforts contributed positively to our guests' experiences. We are also pleased that you found the rooms clean and well maintained. Cleanliness is a key focus for us, and we are glad that this aspect of your stay met your expectations. At the same time, we appreciate your comments regarding the room setup and breakfast. As an ibis Budget hotel, our concept is centered around offering simple, practical, and functional accommodation. Nevertheless, we understand that every guest has different expectations, and we thank you for sharing your observations about the breakfast offering. Feedback such as yours helps us better understand where we can continue improving the guest experience. We hope you had the opportunity to explore some of Lucerne's most famous attractions, including the iconic Chapel Bridge (Kapellbrücke), the historic Water Tower, the impressive Lion Monument, and the charming Old Town. The beautiful shores of Lake Lucerne also offer breathtaking views and memorable experiences throughout the year. Many visitors also take advantage of Lucerne's excellent location to enjoy excursions to Mount Pilatus and Mount Rigi, both renowned for their spectacular Alpine panoramas and unforgettable experiences. Thank you once again for choosing Ibis Budget Luzern City. It was a pleasure to welcome you, and we hope to have the opportunity to host you again on your next visit to Lucerne. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Ibis Budget Luzern City. We are truly sorry to read that your experience did not meet your expectations, and we sincerely apologize for the inconvenience caused during your stay. We are very sorry to hear about the issue with the boiler and the lack of hot water — this is not the standard we aim to deliver, and we have already flagged this to our technical team so it can be checked and resolved promptly. We also understand your concerns regarding the bathroom layout and the room size. As an affordable hotel in Luzern, our rooms are designed as smart, compact spaces to keep your stay budget-friendly, and the exact room dimensions are listed on all booking platforms prior to reservation, so guests know what to expect before arrival. We regret that this did not feel like good value for your stay, and we take your comments seriously as we continually look for ways to improve. Despite these challenges, we hope you were still able to take advantage of our convenient location — just steps from the bus stop with free city transit tickets included, and within easy reach of Luzern's iconic Chapel Bridge, Lake Lucerne, and the charming Old Town. Our goal at Ibis Budget Luzern City is to offer genuinely budget-friendly accommodation in Switzerland, paired with a clean and comfortable stay in Lucerne, and we clearly fell short this time. We would welcome the opportunity to hear more about your experience directly, so we can make things right. We hope you will consider giving us another chance in the future to provide you with the comfortable and affordable stay in Lucerne that we strive for every guest. Warm regards, Efrosini Ibis Budget Luzern City

Dear John M., Thank you so much for your wonderful 100/100 rating and for sharing such kind feedback about your recent two-night stay at Ibis Budget Luzern City! We are absolutely delighted to hear that you had a great experience with us 😊 We're so pleased that you enjoyed our convenient location, with the short walk to all the main sights of Lucerne making it easy to explore the city during your stay. It's also wonderful to know that you found your room quiet and comfortable — offering exactly what you needed for a relaxing, budget-friendly accommodation in Switzerland. Our compact, smart rooms are thoughtfully designed to provide comfort and functionality, keeping your stay both affordable and enjoyable. We're also glad our 24-hour reception added an extra layer of convenience and peace of mind throughout your visit, with our multilingual team always ready to assist you at any time of day or night. Thank you again for your kind words and for choosing to stay with us in Lucerne. We truly appreciate your feedback and would be delighted to welcome you back for another comfortable stay in Lucerne on your next visit to the city! Warm regards, Efrosini Ibis Budget Luzern City

Dear Steve L., Thank you so much for sharing your feedback about your stay at Ibis Budget Luzern City! We really appreciate you taking the time to let us know about your experience. We're delighted to hear that you enjoyed such an easy walk to the river, the famous covered bridges, and Lake Lucerne — our location truly is one of the best ways to experience the charm of the city right from our doorstep. We're also thrilled that you found our breakfast buffet excellent; it's wonderful to know it was a highlight of your stay. Regarding the room size, as Ibis Budget Luzern City, we intentionally offer smart, compact rooms as part of our commitment to providing a genuinely affordable hotel in Luzern. This approach allows us to keep our rates budget-friendly while still ensuring comfort and efficiency — and room dimensions are always listed on the booking platforms, so guests can check them in advance. We're glad this didn't take away from the overall enjoyment of your stay! Thank you again for your kind words. We would be delighted to welcome you back for another comfortable and convenient stay in Lucerne! Warm regards, Efrosini Front Office – Ibis Budget Luzern City

Dear Jitendra J., Thank you very much for your rating of 80/100 and for taking the time to share your feedback about your stay at Ibis Budget Luzern City 😊 We're delighted to hear that you enjoyed our good location and found the rooms clean — cleanliness is something our housekeeping team takes great pride in maintaining every day. Regarding the room size, as Ibis Budget Luzern City, we intentionally offer smart, compact rooms as part of our commitment to providing a genuinely affordable hotel in Luzern. This approach allows us to keep our rates budget-friendly while still ensuring comfort and efficiency — and room dimensions are always listed on the booking platforms, so guests can check them in advance for a better idea of what to expect. Our location truly is one of our biggest advantages: with a bus stop right in front of the hotel and easy access to Luzern train station, our guests can conveniently reach the Old Town, the iconic Chapel Bridge, and Lake Lucerne, making it easy to explore everything Lucerne has to offer. Thank you again for your kind words. We would be delighted to welcome you back for another comfortable and convenient stay in Lucerne! Warm regards, Efrosini Front Office – Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share your feedback and for rating your stay 70/100 following your visit to Ibis Budget Luzern City. We are pleased to hear that you appreciated our central location and the convenience of having the bus stop directly outside the hotel. Many guests find it very practical to reach Lucerne's train station, boat terminal, and city center either on foot or by public transportation. We are also glad that you enjoyed the quiet surroundings, which can contribute to a more relaxing stay despite being close to the city's main attractions. Thank you as well for your comments regarding the room and bedding. As an ibis Budget hotel, our rooms are designed to be compact and functional, offering travelers an affordable accommodation option in one of Switzerland's most popular destinations. We understand that the room size may feel limited, especially when compared to hotels in other parts of the world, and we appreciate your understanding in this regard. We hope you had the opportunity to explore some of Lucerne's most iconic landmarks, including the famous Chapel Bridge (Kapellbrücke), the historic Water Tower, the impressive Lion Monument, and the beautiful shores of Lake Lucerne. The city's unique combination of history, culture, and breathtaking scenery makes it a memorable destination for visitors from around the world. Many guests also take advantage of Lucerne's excellent location to enjoy excursions to Mount Pilatus and Mount Rigi, where spectacular panoramic views of the Swiss Alps create unforgettable memories. Thank you once again for choosing Ibis Budget Luzern City. It was a pleasure to welcome you, and we hope to have the opportunity to host you again on your next visit to Lucerne. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share your detailed feedback and for rating your stay 50/100 following your visit to Ibis Budget Luzern City. We appreciate your comments and are pleased to hear that you found the room clean and that you enjoyed our location within walking distance of Lucerne's city centre. Our proximity to the main attractions, public transportation, and the historic centre is one of the aspects most valued by our guests. At the same time, we are sincerely sorry to learn that several aspects of your stay did not meet your expectations. We understand how important a quiet environment is for a good night's rest, and we regret that noise from outside affected your comfort. We also apologize for the inconvenience you experienced regarding the parking facilities. As parking spaces are limited, especially during periods of high occupancy, we understand how frustrating it can be when availability is restricted. We are equally sorry to learn that you found the room too small and that the bathroom layout and door design did not meet your expectations. As an ibis Budget hotel, our rooms are designed to provide practical and functional accommodation, but we fully understand that the concept may not suit every traveler's preferences and needs. We also regret that the breakfast experience fell short of your expectations. Your comments regarding the variety of the selection, the quality of the eggs, and the atmosphere in the breakfast area are concerning. Please accept our apologies for this experience. Professionalism and attentiveness are standards we strive to maintain throughout the hotel, and your feedback will be shared with the relevant teams for review and improvement. Despite these disappointments, we hope you had the opportunity to enjoy the beauty of Lucerne during your visit. Attractions such as the famous Chapel Bridge (Kapellbrücke), the historic Water Tower, the Lion Monument, and the picturesque shores of Lake Lucerne are all easily accessible from our hotel. Many visitors also enjoy excursions to Mount Pilatus and Mount Rigi, where breathtaking views of the Swiss Alps create unforgettable memories. Thank you once again for your honest feedback. We value all guest comments as they help us identify areas where we can improve. We hope to have the opportunity to welcome you again in the future and provide a stay that better reflects your expectations. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share your feedback and for rating your stay 60/100 following your visit to Ibis Budget Luzern City. We are pleased to hear that, overall, you had a decent stay with us. At the same time, we appreciate your honest comments, as they help us better understand our guests' experiences and identify areas where we can improve. We are sorry to learn that you found the room lacking natural light and that the window size did not meet your expectations. We understand how important a bright and comfortable room can be for an enjoyable stay, and we appreciate you sharing this observation. More importantly, we are truly concerned by your comments regarding your experience with one of our reception team members. Please accept our sincere apologies if you felt that the service you received was rude or unfriendly. This is certainly not the level of hospitality we aim to provide, and we understand how a negative interaction can affect the overall impression of a stay. It is especially disappointing to read that this experience stood out in contrast to the friendliness of the rest of our team. Providing a welcoming, respectful, and helpful atmosphere for all our guests is one of our highest priorities. Your feedback will be shared internally and reviewed carefully, as we take comments regarding customer service very seriously. We nevertheless appreciate your recognition that the other members of our staff were friendly and welcoming. It is encouraging to know that they contributed positively to your stay. We hope that you were still able to enjoy the many attractions that make Lucerne such a wonderful destination. Thanks to our convenient location, guests can easily visit the famous Chapel Bridge (Kapellbrücke), the historic Water Tower, the Lion Monument, and the beautiful shores of Lake Lucerne. Many visitors also take advantage of Lucerne's excellent connections to explore Mount Pilatus and Mount Rigi, both renowned for their spectacular Alpine views. Thank you once again for your valuable feedback and for choosing Ibis Budget Luzern City. We hope to have the opportunity to welcome you again in the future and provide you with a much more positive experience. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Kwok W. C., Thank you very much for taking the time to share such detailed feedback about your family stay at Ibis Budget Luzern City. We truly appreciate you highlighting both the positives and the areas where we can do better. We are delighted to hear that you found the beds comfortable, enjoyed our breakfast, and that our male reception colleagues left a good impression with their service. However, we are sorry to hear that your experience with one of our reception staff members did not meet the same standard. Please accept our apologies — this is not the level of service we aim to provide, and we will address this internally with our front office team to ensure a warm and consistent welcome for every guest. We also sincerely apologize for the inconvenience caused by the transparent bathroom door, especially as you were travelling as a family. We understand how important privacy is, and we will pass your feedback to management to see how we can improve this for our guests in the future. Regarding the missing table in your room, please note that our room configurations do vary by room type, and while some rooms include a work table, this particular category does not — we're sorry this wasn't more convenient for your evening computer use. Additionally, we take your comment about an unpleasant odour in the toilets very seriously, and we have forwarded this to our housekeeping team for immediate attention, as maintaining fresh and clean facilities is a top priority for us. On a positive note, we're glad the air conditioning worked well for you and that you found real value in our pricing compared to other hotels in Luzern — offering an affordable, budget-friendly stay in Switzerland without compromising on comfort is exactly our goal. While our location is a short distance from the city centre, we're pleased that bus stop No. 4, right by the hotel, made getting around convenient, with easy access to the Old Town, Chapel Bridge, and Lake Lucerne. Your feedback is genuinely valuable to us and helps us continuously improve the experience for our guests. We would be grateful for the opportunity to welcome you and your family back in the future and to show you a smoother, more comfortable stay at Ibis Budget Luzern City. Warm regards, Efrosini Front Office – Ibis Budget Luzern City

Dear Guest, Thank you very much for taking the time to share such a detailed review of your stay and for rating your experience 80/100. We are delighted to hear that you enjoyed your stay overall and that our hotel met your needs during your visit to Lucerne. It is wonderful to know that you appreciated our convenient location close to the train station and situated in a quiet neighborhood. Many guests value the balance of being within easy reach of the city center while still enjoying a peaceful night's sleep. We are especially pleased to hear that you found the bed comfortable, the room clean and functional, and that the air conditioning helped keep the room comfortable, allowing you to sleep very well. We are also happy that your check-in and check-out experiences were fast and friendly and that the early check-in service worked smoothly. After a long journey, being able to settle into the room earlier can make a big difference, and we are glad this added convenience contributed positively to your stay. Thank you for sharing your observations regarding the room layout and facilities. As an ibis Budget hotel, our rooms are intentionally designed to be practical and efficient, offering essential comforts in a compact space. We appreciate your helpful description of the room configuration, as it can be useful for future travelers, especially those sharing a room. We also understand that guests staying for longer periods may miss features such as a wardrobe or more spacious facilities. We appreciate your comments regarding breakfast as well. While we are pleased that you found it acceptable, we regret that the breakfast area felt crowded and somewhat chaotic during your visit. Your feedback is valuable and helps us identify opportunities to improve the guest experience during busy periods. We hope you had the opportunity to explore the many attractions that make Lucerne such a beautiful destination. Our location provides convenient access to the famous Chapel Bridge (Kapellbrücke), the historic Water Tower, the impressive Lion Monument, and the picturesque shores of Lake Lucerne. Many guests also enjoy excursions to Mount Pilatus and Mount Rigi, both offering breathtaking panoramic views of the Swiss Alps. Thank you once again for choosing Ibis Budget Luzern City and for sharing your balanced and thoughtful feedback. It was a pleasure to welcome you, and we hope to have the opportunity to greet you again on your next visit to Lucerne. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you very much for your excellent rating of 90/100 and for taking the time to share your feedback about your stay at Ibis Budget Luzern City. We are delighted to read that everything was perfect and that you had such a positive experience with us. Simple comments like yours mean a lot to our team, as they show that our efforts to provide friendly service, comfortable accommodation, and a smooth guest experience are appreciated. Our goal is to make every stay as convenient and enjoyable as possible, whether guests are visiting Lucerne for business, sightseeing, or a relaxing getaway. We are therefore very pleased to know that your stay was quick, easy, and met your expectations. We hope you also had the opportunity to enjoy our excellent location and discover some of Lucerne's most famous attractions. Just a short distance from the hotel, guests can visit the iconic Chapel Bridge (Kapellbrücke), the historic Water Tower, the impressive Lion Monument, and the beautiful shores of Lake Lucerne. These landmarks, together with the charming Old Town, make Lucerne one of Switzerland's most beloved destinations. Many visitors also take advantage of the city's proximity to Mount Pilatus and Mount Rigi, where breathtaking views of the Swiss Alps and Lake Lucerne create unforgettable memories throughout the year. Thank you once again for choosing Ibis Budget Luzern City. It was a pleasure to welcome you, and we look forward to welcoming you back on your next visit to Lucerne. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share your feedback and for rating your stay 30/100. While we are pleased to know that you found our rooms clean, we are sorry to learn that your overall experience did not meet your expectations. We appreciate your positive comment regarding the cleanliness of the rooms. Our housekeeping team works hard every day to maintain a comfortable and well-kept environment for our guests, and it is encouraging to know that this aspect of your stay was satisfactory. At the same time, we regret that you felt the value of your stay did not correspond to the price paid. We understand that price and perceived value are important factors when choosing accommodation, particularly in a destination such as Lucerne, where demand and accommodation costs can be high throughout much of the year. As an ibis Budget hotel, our concept is focused on offering practical, functional, and affordable accommodation in a convenient location. We recognize, however, that every guest has different expectations, and we are sorry that we were unable to provide the level of value you were looking for during your visit. We hope that despite your disappointment, you were able to take advantage of our location and enjoy some of the highlights of Lucerne. Our hotel is situated close to the city centre and public transport connections, allowing guests to easily visit landmarks such as the famous Chapel Bridge (Kapellbrücke), the historic Water Tower, the Lion Monument, and the beautiful shores of Lake Lucerne. The city is also a gateway to unforgettable excursions to Mount Pilatus and Mount Rigi, two of Switzerland's most iconic mountain destinations. Thank you once again for your honest feedback. We value all guest comments, as they help us identify opportunities for improvement. We hope to have the chance to welcome you again in the future and provide a more satisfying experience. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Man J., Thank you so much for taking the time to share your detailed feedback about your stay at Ibis Budget Luzern City. We truly appreciate it, especially as a loyal Ibis guest. We are very happy to hear that your check-in was great and that Marco and his colleague at the front desk provided such a positive experience. We will gladly pass on your kind words to them. At the same time, we are sincerely sorry for the disappointing situation you experienced at checkout when retrieving your luggage. The behaviour you described — being ignored during a phone call, the long wait, the refusal to prioritise your request, and the unfriendly attitude — does not meet the standard of service we expect from our team. We apologise for the frustration and inconvenience this caused you. We have taken your comments seriously and will address this internally to ensure every guest is treated with the same care and professionalism you received at check-in. At Ibis Budget Luzern City, we aim to provide a warm and reliable experience in a convenient location near the central train station, with bus number 4 stopping right at Brünigstrasse and free city transit tickets included during your stay. Thank you again for your honesty. We value your loyalty and would be truly happy to welcome you back in the future, with the hope of offering you a consistently positive experience from arrival to departure. Warm regards, Efrosini Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Ibis Budget Luzern City. We are sorry to learn that your experience did not meet your expectations and that you rated your stay 30/100. We understand your disappointment concerning the room size and the amenities you mentioned. As an Ibis Budget hotel, our concept is designed to provide practical, comfortable, and affordable accommodation in a central location. For this reason, our rooms are more compact than those of traditional full-service hotels. Nevertheless, we recognize that room size preferences can vary from guest to guest, and we regret that the accommodation did not fully suit your needs. We are also sorry for the lack of clear communication regarding hair dryers, irons, and fans. We understand how frustrating it can be when expected information is not provided in advance, especially after contacting the hotel before arrival. Your feedback highlights an area where we can improve our communication and ensure that guests receive complete and accurate information regarding available amenities and borrowing procedures. Our team strives to provide attentive service and helpful assistance whenever additional items are requested, and we regret that your expectations were not met in this regard. Comments such as yours are important because they help us identify opportunities to improve both our guest communication and overall service experience. Despite these inconveniences, we hope you had the opportunity to enjoy our convenient location. The hotel is situated within walking distance of Lucerne's city centre, the main train station, and many of the city's most famous attractions, including the iconic Chapel Bridge (Kapellbrücke), the historic Old Town, the Lion Monument, and the beautiful shores of Lake Lucerne. The city is also an ideal starting point for excursions to Mount Pilatus and Mount Rigi, two of Switzerland's most spectacular mountain destinations. Thank you once again for sharing your comments. We value all feedback, both positive and constructive, as it helps us improve the experience we offer to our guests. We hope to have the opportunity to welcome you again in the future and provide a stay that better meets your expectations. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you very much for your positive 80/100 rating and for taking the time to share such detailed feedback about your stay. We are delighted to hear that you found our rooms spacious and clean and that our team was accommodating and helpful throughout your visit. Providing friendly service and a comfortable environment is something we take great pride in, so it is wonderful to know that these aspects contributed positively to your experience. We are also pleased that you enjoyed the complimentary coffee and drinks. Small gestures like these are intended to make our guests feel welcome and at home, and it is lovely to hear that they added to the relaxing and soothing atmosphere of your stay. Thank you as well for sharing your observations regarding the location. We appreciate your balanced feedback and understand that transportation preferences can vary from guest to guest. Comments like yours can be very helpful for future travelers when planning their visit and choosing the accommodation that best suits their needs. Our goal is always to provide a pleasant, comfortable, and welcoming experience, and we are delighted that, overall, you enjoyed your stay with us. Thank you once again for your kind review and for choosing us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. Warm regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Siu C. W., Thank you so much for taking the time to share your feedback about your stay at Ibis Budget Luzern City. We are sorry to hear that the check-in process on 28 July did not go as smoothly as it should have. We apologize for the inconsistency regarding your room request. You had already confirmed a 3rd-floor room by email in advance, and this should have been prepared for your arrival. We regret the inconvenience this caused and that you had to show the email again at reception before the correct room was assigned. We have taken note of this and will use it to improve our internal communication between the reservation and front desk teams. At Ibis Budget Luzern City, we aim to provide friendly and reliable service. We are glad that the situation was eventually resolved and that you received the higher-floor room. Our hotel offers genuinely budget-friendly accommodation in Switzerland in a convenient location near the central train station, with bus number 4 stopping right at Brünigstrasse (only 50 meters from the entrance) and free city transit tickets included during your stay. Thank you again for bringing this to our attention. We would be truly happy to welcome you back in the future and ensure a smoother experience from the very beginning. Warm regards, Efrosini Ibis Budget Luzern City

Dear Guest, Thank you very much for your outstanding 100/100 rating and for sharing such a wonderful review of your stay at Ibis Budget Luzern City. We are delighted to hear that you had a perfect stay with us and that you found our hotel to be clean, comfortable, and welcoming. Providing our guests with a pleasant and relaxing experience is our highest priority, and it is truly rewarding to know that we were able to meet your expectations. A very special thank you for your kind words about Rebecca. We are thrilled to learn that her kindness, professionalism, and warm hospitality contributed positively to your stay. Our reception team takes great pride in making every guest feel welcome from the moment they arrive, and your compliments are a wonderful recognition of Rebecca’s dedication. We will be delighted to share your feedback with her. We were especially touched by the greeting from your son Adam. Thank you for passing on his kind message. We are certain that Rebecca will be delighted to receive his greetings, and it is heartwarming to know that she made such a positive impression on your family during your visit. At Ibis Budget Luzern City, we strive to create memorable experiences through friendly service, comfortable accommodations, and a welcoming atmosphere. Reviews such as yours are a great source of motivation for our entire team and remind us why we are passionate about hospitality. We hope you also had the opportunity to enjoy the many attractions that Lucerne has to offer, including the historic Old Town, the famous Chapel Bridge, the beautiful Lake Lucerne, and the surrounding mountains that make our city such a special destination. Thank you once again for your fantastic review and for choosing Ibis Budget Luzern City. We truly appreciate your support and look forward to welcoming you and your family back on your next visit to Lucerne. Warm regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Rahul R. D., Thank you for taking the time to share such detailed feedback about your recent stay at Ibis Budget Luzern City. We are genuinely sorry to read that your experience fell so far short of what you expected, especially as a budget traveller with realistic expectations for a short stay. Feedback like yours is important to us, and we take every point you raised seriously. We are especially concerned to hear about the itchy rashes you and your travel companion experienced after sleeping in the bed. Please accept our sincere apologies for this — this is not the standard we hold ourselves to, and we are forwarding your report immediately to our housekeeping and pest control teams for a thorough inspection of the room and bedding. Guest health and comfort are non-negotiable priorities for us, and we want to assure you that this is being treated with urgency. We're also sorry that the reception and entrance area did not create the welcoming first impression it should have. An unpleasant smell, an uncomfortably warm atmosphere, and an indifferent manner from our reception staff are not acceptable, and we will be addressing this directly with the front office team to ensure a warmer, more attentive welcome for every guest going forward. We also note your comments about the limited storage space in the room and the bathroom's ventilation, and about the room layout feeling cramped — this is valuable input as we look at ways to make our compact, budget-style rooms more comfortable and functional for guests. We understand your recommendation that families or guests staying longer than one night look elsewhere, and we respect that this reflects your honest experience. What we can promise is that we are using feedback exactly like yours to make real improvements, room by room and interaction by interaction. We would welcome the opportunity to show you a better experience in the future, should your travels bring you back to Luzern. In the meantime, thank you again for your honesty — it genuinely helps us do better. Warm regards, Efrosini Front Office – Ibis Budget Luzern City