Mercury Thalasso and Spa Port Frejus

Mercury Thalasso and Spa Port Frejus

Customer review rating (ALL Rating) 3.9/5 1,250 reviews

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Hotel extras

  • Thalasso Institute and Spa

  • Heated sea water course

  • Direct access to the beach

  • A 10-minute drive from the Saint-Raphaël TGV train station

  • Close to the Esterel Massif for hiking

ALLSAFE approved hotel

Hotel location

Mercury Thalasso and Spa Port Frejus

16 Quai dei Caravello, Port-Fréjus Ouest
83600 FREJUS
France

  • Autoroute:  A8 Fréjus ouest

  • By plane

    NICE At 60km / 37.29 miles - Shuttle paying

  • By train

    TGV ST RAPHAEL At 4km / 2.49 miles

GPS:43.420183, 6.746528

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

L ENSOULEIA

L Ensouleia offers traditional and low calorie cuisine that takes all the colours and flavours of the Mediterranean to a higher level.

Our accommodation(s)

The hotel has 117 rooms. Choose the Standard (overlooking the town, port or sea) or Superior Room (overlooking the sea). In your room: direct telephone line, minibar, safe, hairdryer, separate toilet. 4 rooms for people with reduced mobility.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,250 reviews

TripAdvisor Rating  3.5/5  1,374 reviews

Much better than before

TripAdvisor rating 4.0/5

maria_krasa TripAdvisor review

This hotel has a new owner since last year and we think it became better. The territory of the hotel was clean and the rooms were cleaned now without any problems. I also didn't understand something and the receptionist was very nice to explain everything to me without stress. We were positively surprised by new changes.

Avoid avoid avoid

Customer review rating 0.5/5

Dpapaha Families - Confirmed reviews ALL

Avoid this hotel. Very dirty rooms, staff unpolite, they charge sea view rates while allocating rooms with not easy to see sea (partial sea view at full sea view rate!), they blame the customers, nobody to escalate only a ghost manager, a pity for such a nice port location. Not even a 2 star hotel in hospitality market. Avoid avoid avoid.

Nice hotel

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Good service Nice personal

nice hotel and some positive changes

Customer review rating 4.5/5

Maria Friends - Confirmed reviews ALL

We were happy to find out that the problem with room cleaning was solved. And the territory of the hotel is clean and beautiful again

Avoid this hotel

TripAdvisor rating 1.0/5

cust20 Families - TripAdvisor review

Avoid this hotel. Very dirty rooms, staff unpolite,charge room prices with sea view while allocate rooms with partial not easy to see sea, they blame the customers, nobody to escalate only a ghost manager, a potty for such a beautiful port location. Not even 2 star hotel in the international standard in hospitality market. Avoid avoid avoid.

Bonjour Madame/ Monsieur, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au sein de notre établissement. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses pour l’ensemble des désagréments occasionnées. Votre avis nous est très précieux. Soyez assuré que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées ainsi que de porter les prestations de notre hôtel au standard de qualité défini dans notre charte de Qualité. De nouveau, nous tenons à vous remercier pour vos commentaires. Ils nous permettent de corriger nos erreurs et ainsi de regagner votre confiance. Belle journée à vous Cordialement

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Other web-users rate our hotel

  • 449 reviews 7.9/10 Location
  • 783 reviews 5.1/10 Room
  • 789 reviews 7.2/10 Service
  • 10 reviews 6.4/10 WiFi
  • 396 reviews 2.6/10 Cleanliness
  • 282 reviews 5.2/10 Comfort
  • 226 reviews 6.6/10 Breakfast
  • 219 reviews 5.7/10 Vibe

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