Mercure Thalasso and Spa Port Frejus 4 stars

Customer review rating (ALL Rating) 4.1/5 1,224 reviews

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16 Quai dei Caravello, Port-Fréjus Ouest, 83600 FREJUS, France

Description

Hotel extras

  • Thalasso Institute and Spa

  • Heated sea water course

  • Direct access to the beach

  • A 10-minute drive from the Saint-Raphaël TGV train station

  • Close to the Esterel Massif for hiking

Our accommodation(s)

Hotel location

Mercure Thalasso and Spa Port Frejus

16 Quai dei Caravello, Port-Fréjus Ouest
83600 FREJUS
France

GPS:43.420183, 6.746528

Telephone
Fax +33 4 94 52 55 01

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

L'ALBA HERMES

L Ensouleia offers traditional and low calorie cuisine that takes all the colours and flavours of the Mediterranean to a higher level.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,224 reviews

TripAdvisor Rating  3.5/5  1,501 reviews

Customer review rating 5.0/5

Alexander K. Business - Confirmed reviews ALL

nice spa pool

Thank you so much for your kind words! We’re delighted to hear that you enjoyed the service at our reception and restaurant. Your satisfaction is our priority, and we look forward to welcoming you back soon!

Customer review rating 5.0/5

. L. Couples - Confirmed reviews ALL

TRÈS CONFORTABLE HOTEL

Bonjour, Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez trouvé notre hôtel très confortable. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau très bientôt.

Customer review rating 5.0/5

Nancy H. Couples - Confirmed reviews ALL

Everything was great.

Dear Nancy H., Thank you for your kind words regarding the comfort of your stay and the friendliness of our staff. We are delighted to know that you enjoyed your experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Thalasso & Spa Port Frejus

Customer review rating 1.5/5

Andrew B. Couples - Confirmed reviews ALL

I paid to park in the secure car park under the hotel. It was built to accomodate only `Renault Four size cars. I helped another client who used the car park with his six point turns. He tried to help me but I scraped my car and paid 20 euros for the privelege

Dear Guest, Thank you for your feedback. We’re truly sorry to hear about the difficulties you experienced with our underground parking. We understand how frustrating it must have been, and we regret the inconvenience caused by the limited space and the damage to your vehicle. Your comments are very important to us and have been shared with our management team. We are currently reviewing the accessibility and layout of the parking area to ensure it better meets the needs of our guests. We hope to have the opportunity to welcome you again under more comfortable conditions.

Customer review rating 3.0/5

Henryk B. Couples - Confirmed reviews ALL

Dear Mr de Robert, As a Platinum Member of the Accor bonus programm I was shocked and disappointed of the non existing membership benefits within your Hotel (except a free welcome drink). I do not expect a lot, but a personal greeting at the reception and the acknowledgment that I am a Platinum member would have been nice. None of this was given. I asked upfront for an early check in on the 18th of September via email and a room with a good view "Could you please assist with an early check-in at around 12:30/13:00? We would also appreciate it if you could arrange a quiet, sea-facing double room with a good view on the highest possible floor" and receive a quite simple answer: "Early check-in is not possible as we are still in season." I am aware that this is not something I can insist on, but even on arrival I needed to wait until exactly 15:00h and the room I received was facing the see, but not on the highest possible floor and facing the other building so that I could not see the sea from my bed (room 402). Please don't get me wrong, I did not expect any upgrade, but at least one of the nicest rooms you have in the category I booked. Furthermore I am used to find any nice personal greeting in the room and if it's just a drink or a piece of chocolate or a written note. Overall I decided to leave one night early and spend my last night at the Ibis Styles in Nice instead and guess what - I received an unspectacular but honoring service, one of the nicest rooms and a personal farewell at the check out. Nothing more I would have expected from a Mercure Hotel. Thanks for reading Henryk B.

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Other web-users rate our hotel

  • 560 reviews 8.2/10 Location
  • 804 reviews 5.3/10 Room
  • 814 reviews 7/10 Service
  • 12 reviews 0.3/10 WiFi
  • 332 reviews 3.6/10 Cleanliness
  • 280 reviews 4/10 Food
  • 278 reviews 7/10 Breakfast
  • 203 reviews 3.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.