Mercury Thalasso and Spa Port Frejus

Mercury Thalasso and Spa Port Frejus

Customer review rating (ALL Rating) 3.9/5 1,328 reviews

See on a map

Hotel extras

  • Thalasso Institute and Spa

  • Heated sea water course

  • Direct access to the beach

  • A 10-minute drive from the Saint-Raphaël TGV train station

  • Close to the Esterel Massif for hiking

ALLSAFE approved hotel

Hotel location

Mercury Thalasso and Spa Port Frejus

16 Quai dei Caravello, Port-Fréjus Ouest
83600 FREJUS
France

GPS:43.420183, 6.746528

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

L ENSOULEIA

L Ensouleia offers traditional and low calorie cuisine that takes all the colours and flavours of the Mediterranean to a higher level.

Our accommodation(s)

The hotel has 117 rooms. Choose the Standard (overlooking the town, port or sea) or Superior Room (overlooking the sea). In your room: direct telephone line, minibar, safe, hairdryer, separate toilet. 4 rooms for people with reduced mobility.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,328 reviews

TripAdvisor Rating  3.5/5  1,385 reviews

Perfect Location

Customer review rating 5.0/5

Sylvia Couples - Confirmed reviews ALL

Lovely hotel and great room with sea view

Dear Sylvia Mary O., We very much appreciate your comments regarding your stay. It is with great pleasure that we receive your compliments and share with you the advantages of our seaside location. We are delighted to hear that the rooms were pleasant and warm to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have à nice day.

The service does not match the price

TripAdvisor rating 2.0/5

douglaso482 Couples - TripAdvisor review

The service does not match the price. lack of staff, no private parking in a paid area. it will be necessary to fight at breakfast to find a clean table. again the price is not justified. I want to say here my disappointment

It was pleasant but I expected the spa and pool to be an intricate part of the hotel. They’re not.

Customer review rating 3.5/5

John S. Couples - Confirmed reviews ALL

Staff were excellent, good food in the restaurant and friendly, best location.

The most horrible stay

Customer review rating 0.5/5

A. Business - Confirmed reviews ALL

The staff were so unprofessional and had no respect to customer (Ie reception Pauline ) I used to stay in this hotel 3 times per year from now on I will never comeback as I think it is not even the standard of an ibis budget. Cleaner couldn’t even do the basic in cleaning the room and adding coffee / milk. Flight was delayed due to storm in U.K. and I called to inform and amend the reservation but the person in reception cancelled our reservation instead and charged me for the non stay night…..when we were trying to explain this no one could understand any word in English and kept looking at us…

Dear Marzougui A., Thank you for taking the time to tell us about your experience at the Mercure Thalasso & Spa Port Frejus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Situation exceptionnelle

Customer review rating 4.5/5

B. Families - Confirmed reviews ALL

´

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Thalasso & Spa Port Frejus. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs

In partnership with TripAdvisor

Other web-users rate our hotel

  • 458 reviews 7.9/10 Location
  • 783 reviews 4.8/10 Room
  • 812 reviews 7.1/10 Service
  • 10 reviews 7.4/10 WiFi
  • 389 reviews 2.6/10 Cleanliness
  • 282 reviews 5.2/10 Comfort
  • 235 reviews 6.4/10 Breakfast
  • 210 reviews 3.9/10 Amenities

Powered by Trustyou

All our hotels in FREJUS