Mercury Thalasso and Spa Port Frejus

Customer review rating (ALL Rating) 3.9/5 1,278 reviews

Best price
guarantee
Mercury Thalasso and Spa Port Frejus - Image 1
Mercury Thalasso and Spa Port Frejus - Image 2
Mercury Thalasso and Spa Port Frejus - Image 3
Mercury Thalasso and Spa Port Frejus - Image 4
16 Quai dei Caravello, Port-Fréjus Ouest, 83600 FREJUS, France

Description

Hotel extras

  • Thalasso Institute and Spa

  • Heated sea water course

  • Direct access to the beach

  • A 10-minute drive from the Saint-Raphaël TGV train station

  • Close to the Esterel Massif for hiking

Our accommodation(s)

Book this hotel

Hotel location

Mercury Thalasso and Spa Port Frejus

16 Quai dei Caravello, Port-Fréjus Ouest
83600 FREJUS
France

GPS:43.420183, 6.746528

Telephone
Fax +33 4 94 52 55 01

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

L'ALBA HERMES

L Ensouleia offers traditional and low calorie cuisine that takes all the colours and flavours of the Mediterranean to a higher level.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,278 reviews

TripAdvisor Rating  3.5/5  1,485 reviews

Ns

Customer review rating 4.5/5

Philippe D. Couples - Confirmed reviews ALL

Monsieur, Nous vous remercions d\'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées.

Great location but in need of refurb

TripAdvisor rating 3.0/5

Cannes73 TripAdvisor review

Thank you very much for sharing your experience at the hotel. We are delighted that you appreciated our privileged location on the port of Fréjus and the friendliness of our staff. We take note of your comments regarding the need for refurbishment. As noted at reception, our lifts are undergoing refurbishment, so only one is available. You also have the possibility of ordering room service in the evening or we also have drinks available at reception. We look forward to welcoming you back after our renovations to provide you with an even more enjoyable experience.

good stay

Customer review rating 5.0/5

B. Business - Confirmed reviews ALL

Monsieur, Nous vous remercions d\'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Thank you so much for your feedback! We\'re delighted to hear that our front desk services met your expectations and that our team was helpful and understanding. Making our guests feel supported is our top priority. We look forward to having you stay with us again!

Not to Accor hotel standard especially when you compare to similar hotel in Asia

Customer review rating 1.0/5

Chris Couples - Confirmed reviews ALL

We are sincerely sorry to hear about the extremely disappointing experience you had during your stay. The issues you describe regarding the room cleanliness (garbage not emptied, door left open, amenities not replenished), and the malfunctioning safe are completely unacceptable and fall far below the standards we expect of a Mercure hotel. We are taking your feedback very seriously and will be conducting a thorough investigation into these matters. We will be addressing this with our housekeeping and maintenance teams immediately to prevent similar incidents from occurring. We understand your concerns about the security implications of the open balcony door, and we want to assure you that we are taking steps to improve our security protocols. We sincerely apologize for the inconvenience and distress this caused you

In partnership with TripAdvisor

Other web-users rate our hotel

  • 554 reviews 8/10 Location
  • 861 reviews 5.4/10 Room
  • 908 reviews 6.4/10 Service
  • 15 reviews 2.5/10 WiFi
  • 338 reviews 3.5/10 Cleanliness
  • 314 reviews 4.2/10 Food
  • 309 reviews 6.6/10 Breakfast
  • 206 reviews 2.7/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Frejus

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.