Mercury Thalasso and Spa Port Frejus

Customer review rating (ALL Rating) 3.8/5 1,273 reviews

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16 Quai dei Caravello, Port-Fréjus Ouest, 83600 FREJUS, France

Description

Hotel extras

  • Thalasso Institute and Spa

  • Heated sea water course

  • Direct access to the beach

  • A 10-minute drive from the Saint-Raphaël TGV train station

  • Close to the Esterel Massif for hiking

Our accommodation(s)

Hotel location

Mercury Thalasso and Spa Port Frejus

16 Quai dei Caravello, Port-Fréjus Ouest
83600 FREJUS
France

GPS:43.420183, 6.746528

Telephone
Fax +33 4 94 52 55 01

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

L'ALBA HERMES

L Ensouleia offers traditional and low calorie cuisine that takes all the colours and flavours of the Mediterranean to a higher level.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,273 reviews

TripAdvisor Rating  3.5/5  1,477 reviews

A sad hotel without heating!

Customer review rating 1.5/5

Han Friends - Confirmed reviews ALL

Upon check-in at around 6pm, we were not informed about the fact that there was no heating in the room. Neither were we offered assistance with extra blankets or the possibility to stay at an alternative hotel. When we came back from dinner at midnight, it was really cold outside and thus chilly in the room. I called to the reception, where the man did not speak English, we were simply informed that there was no heating in the hotel. Not more and not less, not even an apology, or any help with extra blankets. As we are from Spain this situation was very uncomfortable for us and consequently we had problems sleeping and we were cold during the night. Further and sadly, I had the impression that literally no one was really bothered with us, nobody cared!

Dear Han M., Thank you for taking the time to let us know about your recent stay, Thank you for taking the time to send us your comments regarding your recent stay. We sincerely apologise for the discomfort you experienced due to the heating problem in your room. We regret that our team did not provide the assistance you required during your stay. We take your comments about the lack of communication from reception staff very seriously and understand how frustrating this may have been, especially considering that you were unable to communicate effectively. Our aim is to provide exceptional service and we sincerely apologise for failing to do so in this instance. We are committed to improving our customers' experience and your feedback will help us to address these shortcomings. Please be assured that we will look into the issues you have raised regarding heating and communication to ensure that this does not happen again in the future. We appreciate your feedback and hope you will give us another opportunity to make your stay more comfortable and enjoyable.

Good stay!

Customer review rating 4.5/5

Sorin Business - Confirmed reviews ALL

Good stay!

Dear P., Thank you for your feedback! We're thrilled to hear that you had a good stay with us. We hope to welcome you back soon for another enjoyable experience!

Good stay.

Customer review rating 5.0/5

Anthony W. Couples - Confirmed reviews ALL

Very comfortable and clean room with nice view of the marina. Friendly, helpful staff. Didn’t try the restaurant.

Dear Anthony W., Thank you for taking the time to share your experience! We're delighted to hear that you enjoyed your comfortable and clean room with a lovely view of the marina. It's great to know that our staff made a positive impression on you. We hope you’ll have the chance to try our restaurant on your next visit. We look forward to welcoming you back soon!

Nearly perfect

Customer review rating 4.0/5

Sally M. Friends - Confirmed reviews ALL

The room was nearly perfect but is in need of refreshment. The carpet was badly stained in places, the water in the bathroom (washbasin and shower) ran out badly, as though the drains were blocked. The mattress was old and sagged.

Dear Sally M., Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found your room nearly perfect, but we sincerely apologize for the issues you experienced during your stay. We take your comments seriously and will address the concerns regarding the stained carpet, plumbing issues in the bathroom, and the condition of the mattress. Refreshing our rooms is a priority for us as we strive to provide a comfortable environment for our guests. We appreciate your insights, as they help us improve our services. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future.

Relaxing enjoyable stay

Customer review rating 5.0/5

Suzanne P. Couples - Confirmed reviews ALL

Staff so friendly and welcoming and always there to help and assist. Everything at the Hotel was at quality standard and present to allow you to have a relaxing holiday in a beautiful part of France. Rooms and hotel very clean so thank you for a really enjoyable and safe stay

Dear Suzanne P., Thank you very much for your positive feedback! We are delighted that you had a relaxing and enjoyable stay. It is a pleasure to know that our friendly and welcoming staff helped to make your stay even more enjoyable. We are pleased that you found everything in the hotel to be of a high standard and that you were able to enjoy a relaxing holiday in this beautiful part of France. The cleanliness of the rooms and the hotel is a priority for us, and we are pleased that this lived up to your expectations. Thank you again for your review and we look forward to welcoming you back soon for another relaxing and enjoyable experience!

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Other web-users rate our hotel

  • 537 reviews 8/10 Location
  • 869 reviews 4.9/10 Room
  • 910 reviews 6.3/10 Service
  • 19 reviews 1.7/10 WiFi
  • 333 reviews 3/10 Cleanliness
  • 321 reviews 3.9/10 Food
  • 312 reviews 6.6/10 Breakfast
  • 242 reviews 7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.