Mercury Thalasso and Spa Port Frejus

Customer review rating (ALL Rating) 3.7/5 1,322 reviews

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Description

Hotel extras

  • Thalasso Institute and Spa

  • Heated sea water course

  • Direct access to the beach

  • A 10-minute drive from the Saint-Raphaël TGV train station

  • Close to the Esterel Massif for hiking

Our accommodation(s)

Hotel location

Mercury Thalasso and Spa Port Frejus

16 Quai dei Caravello, Port-Fréjus Ouest
83600 FREJUS
France

GPS:43.420183, 6.746528

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

L'ALBA HERMES

L Ensouleia offers traditional and low calorie cuisine that takes all the colours and flavours of the Mediterranean to a higher level.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,322 reviews

TripAdvisor Rating  3.5/5  1,457 reviews

Nice resort

Customer review rating 3.5/5

Jespall Couples - Confirmed reviews ALL

Check in gave me a room that was not sea view when i had actually booked for sea view and paid for it. I had to come back down and get a new room which they did change for me without issue but was given on a lower floor being a platinum member.

Dear Jespall S., Thank you for taking the time to tell us about your experience at the Mercure Thalasso & Spa Port Frejus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Concerning the welcome drinks the group accor ask us to give only one ticket to the person who have the accor card. We are really sorry but wr only follow the rules. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Situated on Port

Customer review rating 4.0/5

Fergus K. Couples - Confirmed reviews ALL

Lovely hotel, perfectly located. We were very surprised and pleased with Mercure Thalasso Spa & Hotel. Port is directly in front of hotel. There's a beach literally a few metres at the rear of hotel. Hotel amenities are satisfactory.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Superb Location

Customer review rating 3.5/5

Andrew Couples - Confirmed reviews ALL

It was OK, but after a gruelling trip, we did not want a gourmet meal, just a snack which was not available. The shower in the room virtually flooded the bathroom. The check out in the morning was so slow, the Chap doing it didn`t seem to know what he was doing.

Hello Sir, We thank you for your comment on our hotel. We have taken your comment about the shower screen into account and thank you for it. Please note that we will be setting up catering from 11:00 a.m. to 10:00 p.m. starting in July We wish you a nice day,

Great Location, Everything else poor and nowhere near a 4 star hotel.. Give it a miss

TripAdvisor rating 3.0/5

Gregoribub TripAdvisor review

Lovely location but hotel needs managed... Dirty, poorly maintained, poor bar hours, no room cleaning, poor car parking at high cost. Here for six nights, overcharged and still haven't got my refund. Best to avoid this Fawlty Towers Episode . MANAGEMENT NEEDS A Rocket as it is a waste.

Sir, I am sorry that you found our establishment poorly managed, being the operations director of the establishment since January, I would like to respond directly to you on all the points you mentioned. The edges of the restaurant tables are on order and will be repaired very soon, however I assure you that none of them are sharp and do not present any risk to our customers. All our rooms are cleaned every day so I am surprised not to have received your comment regarding the cleanliness of your room during your stay, my teams and I would have done what was necessary the same day. You mention food poisoning by blaming our restaurant. Please note that we are monitored by a laboratory with mandatory samples and regular checks all year round. Concerning the outdoor swimming pool, it is managed by our co-ownership, which for a week has been adding the necessary deckchairs for our customers. Please also note that the Alba Plage private beach which is located just in front of the hotel will open its doors next week, which will allow our guests to have several possibilities to make the most of our magnificent waterfront location while being on the Port and a stone's throw from downtown Fréjus and even the nature base for lovers of sport and nature. As for the parking intercom, this is new because it was installed in April and to date we have not noticed any malfunctions. I hope to see you again at the Mercure Thalasso & Spa of Port-Fréjus **** in order to give you a wonderful stay and prove me right by showing you throughout your stay that my teams and I are here for our customers and that our establishment continues to improve.

Found hotel to be above my expextations

Customer review rating 4.5/5

Peter B. Couples - Confirmed reviews ALL

Clean room and hotel in general. Staff extremely helpful and good choie for breakfast. Hotel's location could not be more central

Dear Peter B., We very much appreciate your comments regarding your stay at the Mercure Thalasso & Spa Port Frejus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 476 reviews 8.4/10 Location
  • 782 reviews 5/10 Room
  • 885 reviews 6.2/10 Service
  • 15 reviews 3.6/10 WiFi
  • 317 reviews 3.6/10 Food
  • 296 reviews 3.4/10 Cleanliness
  • 272 reviews 6/10 Breakfast
  • 199 reviews 2.4/10 Value

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