Mercury Thalasso and Spa Port Frejus 4 stars

- cleanliness: bad and a lot of potential to improve - reception: long waiting times and no proactice reactions - organisation at all: malade - check-in process: very long waiting times, and less frindliness - parking: bad process and not useful - bar: very friedly and perfect quality of drinks - breakfast: just below average (missing many things), bad organisation - no toiletts at the reception - positive: fast reaction as we did a complaint about the cleanliness - balcony: not cleaned since weeks - bath tube: not clean (hair of other people, rust and dirth)

No park slot, unsatisfied room cleaning, Unsatisfied bath room ....

Pas de Spa

Rapide

Very Good, relax and enjoy the WE was the master words !

Établissement correct

Staff are all nice and helpful, good and efficient check in, make me feel welcome as a Gold member. But the room itself is very dated, furniture was very worn and torn, sofa was stained, and a bit of bad smell lingering in the room. The air conditioning is not working (or needs updating), even after the maintainous guy came and tried fixing it. We had to open the balcony doors every night to cool down the room, then obviously mosquitoes came in..... so not very comfortable as one could imagine.

Very helpful staff. Justine on reception very professional. Room was as expected very comfortable. Location to the beach and harbour excellent. Water pressure and shower absolutely useless! Thelasso basic. Breakfast selection was dependant on time arriving at breakfast, not quick in replenishing. Fabulous stay will definitely return.

Children >13 are charged as adults, but are not allowed to enjoy the Spa. Special swim clothing is required in-&outdoor, normal swim pants are not allowed. I have Gold status, but no welcoming in the room, and no upgrade, there were rooms available, I checked...

Have stayed at this hotel before Check in was super smooth (just what you want when you arrive late and tired) Room was clean and tidy and good Mercure standards Breakfast as expected Checkout - very slow in dealing with customers before, took an entirety. Then no apology to me. Constantly took phone calls without any apology or excusing. End result, I left. Walked off

Uncomfortable, minimal and tight room with space having to be divided as you walk through the accommodation. Location good, easy access, but parking tight and uncomfortable. Poor hygiene, with urine stains on the toilette floor as well as in the shower room. Little or no replenishment of bath amenities, frigobar with poor functioning without cooling absolutely nothing that warranted a good drink after a hot beach day. Unfortunate

Reasonable hotel at the Beach and Marina However there is a locked fence to reach the beach. Beach of white sand, is wide and not very busy The swimming pool of the hotel is not very cosy and with nice atmosphere. A little slobby/shabby could use renovation and maintenance. The breakfast is very favourable and rich with food. Our room was not very comfortable, 2 different beds ( matrasses) and key card did not work. A nuissance!

Hotel's position between Marina and beach means there is a variety of attractions and access to restaurants. Very busy traffic arriving sunday afternoon in early September, hotel garage full despite request for a space, difficult to find a spot in the alternative parking 100m away. Privilege rooms have a nice balcony overlooking the Marina, but room rather small. Breakfast very nice. Unfortunate confusion on checkout meant that we were charged again for breakfast, despite having paid in advance......

This was our first stay at the Frejus Mercure Thalassa Spa Hotel. Our room was spacious with a good sized suntrap balcony and excellent aircon given the night time temperature remained in the mid 20s! The room was comfortable enabling good sleep quality and was equipped with a small fridge in which to keep the wine chilled! Breakfast was very good and could be taken outside which was very pleasant in the early morning. The restaurant served good food but was more expensive than many of those available in the port area; the latter tended to predominantly serve pizza and pasta. Frejus itself is very much an old town and can easily be reached on foot as can St Raphael which is more of a tourist town. Frejus has a great traditional street market on Saturdays. St Raphael offers boat trips to the the island of St Marguerite and St Tropez; this is the best way to get to St Tropez as the road is a nightmare. The hotel could not be closer to the beach and also has a pool, which it shares with a neighbouring apartment block and has rather strict usage rules. The hotel also boasts a Thalassa Spa which offers a wide range of treatments including hydro therapies

We arrived a bit early at the hotel to spend some time at the pool and beach before checkin. As this was a family holiday, our key criteria for selection of the hotel was access to pool and beach (in that order).. When arriving at the pool we were meet by the most unfriendly pool guards I have ever meet. There were a number of restrictions to be able to access the pool fortress. In short, meaning that for "hygenic reasons" you were not allowed to wear flip-flops, shorts (only speedos), general restriciton to bring children with swimming diapers etc. The outside pool were shared by Mercure Thalassa Port Frejus, and they are not in control of the regulations. After discussions with the hotel, we cancelled our reservation as this would not meet our requirements for a holiday. We would thank the staff at the hotel for arranging the cancellation, but would also request to better inform about the restrictions included about the facilities.