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Mercury Thalasso and Spa Port Frejus 4 stars

Customer review rating 4.2/5 4,967 reviews

Mercury Thalasso and Spa Port Frejus
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+ 23 Services
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Hotel extras

  • Seawater spa

  • Heated indoor seawater pool

  • Direct access to the beach

  • A 10-minute drive from the Saint-Raphaël TGV train station

  • Close to the Esterel Massif for hiking

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • Air conditioned
  • NICEPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • GolfPaying
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercury Thalasso and Spa Port Frejus

16 Quai dei Caravello
Port-Fréjus Ouest
83600
frejus
france

Tel: +33494525500

Fax: (+33)4/94525501

Check-in from 16h00

Check out up to 12h00

  • Autoroute :  A8 Fréjus ouest

  • By plane

    NICE At 60km / 37.29 miles - Shuttle paying

  • By train

    TGV ST RAPHAEL At 4km / 2.49 miles

GPS :43.420183, 6.746528

Our accommodations

The hotel has 117 rooms. Choose the Standard (overlooking the town, port or sea) or Superior Room (overlooking the sea). In your room: direct telephone line, minibar, safe, hairdryer, separate toilet. 4 rooms for people with reduced mobility.

Classic Room facing the town with 1 double bed

  • Max. number of persons: 2
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Classic city-oriented room, 2 single beds

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Classic Room with port view and 1 double bed

  • Max. number of persons: 2
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Classic room, Port view, 2 single beds

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Classic Room facing the sea with 1 double bed

  • Max. number of persons: 2
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Classic sea-facing room, 2 single beds

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Superior Room with sea view and 1 double bed

  • Max. number of persons: 3
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Privilege Room with port view and 1 double bed

  • Max. number of persons: 2
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone
Rooms

Our restaurants and bars

L ENSOULEIA

Type of cuisine: Mediterranean

L Ensouleia offers traditional and low calorie cuisine that takes all the colours and flavours of the Mediterranean to a higher level.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA NIOULARGUE

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 78 m²

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercury Thalasso and Spa Port Frejus

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,967 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,209 reviews

Correct

Customer review rating 4.2/5

Anonymous Couples - 23/07/2020 Confirmed reviews ALL

Pas de Spa

Normal

Customer review rating 4.2/5

C. Business - 17/02/2020 Confirmed reviews ALL

Rapide

Good Experience

Customer review rating 4.2/5

G. Couples - 04/11/2019 Confirmed reviews ALL

Very Good, relax and enjoy the WE was the master words !

Hôtel très correct

Customer review rating 4.2/5

Anonymous Couples - 26/10/2019 Confirmed reviews ALL

Établissement correct

Madame P., Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, nos salutations distinguées. Pandora Nattier Assistante Responsable Hébergement

Nice Staff and view, very dated room and air conditioner doesn't work....

Customer review rating 4.2/5

Anonymous Couples - 08/10/2019 Confirmed reviews ALL

Staff are all nice and helpful, good and efficient check in, make me feel welcome as a Gold member. But the room itself is very dated, furniture was very worn and torn, sofa was stained, and a bit of bad smell lingering in the room. The air conditioning is not working (or needs updating), even after the maintainous guy came and tried fixing it. We had to open the balcony doors every night to cool down the room, then obviously mosquitoes came in..... so not very comfortable as one could imagine.

Dear S H Jonathan N., Thank you for taking the time to tell us about your experience at the Mercure Thalasso And Spa Port Frejus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pandora Nattier Assistante Responsable Hébergement

Fabulous staff and great location

Customer review rating 4.2/5

Sally M. Couples - 03/10/2019 Confirmed reviews ALL

Very helpful staff. Justine on reception very professional. Room was as expected very comfortable. Location to the beach and harbour excellent. Water pressure and shower absolutely useless! Thelasso basic. Breakfast selection was dependant on time arriving at breakfast, not quick in replenishing. Fabulous stay will definitely return.

Dear Sally M., We very much appreciate your comments regarding your stay at the Mercure Thalasso & Spa Port Frejus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pandora Nattier Assistante Responsable Hébergement

Nice hotel. Very good location

Customer review rating 4.2/5

David C. Couples - 21/09/2019 Confirmed reviews ALL

We had a really good holiday and the all of the hotel staff were very friendly and helpful. Having stayed here for a few years now the professionalism of the staff has been maintained to a high standard and they made it a real pleasure to stay there. The restaurant is still as good as ever, especially the breakfast. I would have given you a rating of 10 but we feel that the bathroom and toilet facilities, although clean, should now be refurbished as they are looking well worn. The Novotel in Beaune and the McGallery in Venice have now been fitted with all new showers and toilets. Please consider doing the same.

Dear David C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port-Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pandora Nattier Assistante Responsable Hébergement

Deception

Customer review rating 4.2/5

Anonymous Families - 13/09/2019 Confirmed reviews ALL

The hotel and rooms were not very clean, run down, worn etc.

Dear Petrus B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port-Fréjus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pandora Nattier Assistante Responsable Hébergement

Rubbish

Customer review rating 4.2/5

C. Couples - 31/08/2019 Confirmed reviews ALL

Awful A “sea facing room” sold a premium that you would be hard pressed to see the sea from, but a lovely view of two adjoins fiive sort buildings and a flat roof.. Moved to fifth floor after first night but no offer of premium being refunded for first night. Complimentary water in the @ minibar not replenished and when was an empty fridge ever a “minibar”. Last day room not cleaned.

Dear iain C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port-Fréjus. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept a compensation of your stay in the form of a credit points Le Club AccorHotels, 4000 points coresponding 80€, which will be issued to your account within the next 2 days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Pandora Nattier Assistante Responsable Hébergement

Poor value for money

Customer review rating 4.2/5

Colin W. Couples - 30/08/2019 Confirmed reviews ALL

The hotel felt ‘tired’ or jaded. Stained carpet in the corridor, very basic services eg no drinks in the mini bar, no products in bathroom. Breakfast was chaotic. At 250 euros per night (including breakfast) this seems poor. There was also confusion over out booking. We booked on the Accor website at lunchtime on the day of arrival and received confirmation by e mail. 10 minutes later we got a phone call to say we had been downgraded as the room we had booked was not available. It was not s good start!

Dear Colin W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port-Fréjus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pandora Nattier Assistante Responsable Hébergement

Hotel room look tired...

Customer review rating 4.2/5

Mm Couples - 17/08/2019 Confirmed reviews ALL

Hotel needs to be remodeled badly

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pandora Nattier Assistante Responsable Hébergement
Customer review rating 4.2/5

Anonymous Couples - 14/08/2019 Confirmed reviews ALL

The hallways on all floors were filthy and smelly ! If you are going to permit pets (dogs and cats, etc.), you need to install a tile floor instead of a carpet (moquette) because it will be easier to clean after it becomes soiled by the animals.

Dear John B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port-Fréjus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pandora Nattier Assistante Responsable Hébergement

Good experience

Customer review rating 4.2/5

Samer S. L. Families - 11/08/2019 Confirmed reviews ALL

It was a good experience at all unless the room service (cleaning )the old women is very rude and speak not good with costumer

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pandora Nattier Assistante Responsable Hébergement

Very good ratio price/location and services

Customer review rating 4.2/5

Philippe G. Couples - 10/08/2019 Confirmed reviews ALL

Just drop luggage’s, rest and enjoy the area

Dear Mr Grosjen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pandora Nattier Assistante Responsable Hébergement

Very happy with the facilities and location of the hotel

Customer review rating 4.2/5

Warren B. Solo - 02/08/2019 Confirmed reviews ALL

Met my expectations.

Dear Warren B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port-Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabienne Perthon Room Division Manager

This time everything was perfect

Customer review rating 4.2/5

M. Families - 28/07/2019 Confirmed reviews ALL

Thank you very much for everything. Everything was very good. Special thanks to Ismail.

Dear Gassmann M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port-Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabienne Perthon Room Division Manager

Nice hotel

Customer review rating 4.2/5

Mona Friends - 24/07/2019 Confirmed reviews ALL

Everything went nicely. Room was clean, hotel situated in a good place and everything was near. The swimming pool was quite Small. Only minus is that there is a problem in refunding their Check-in deposits. I have now waited for one week to get the deposit back to my account.

Dear Mona M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port-Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabienne Perthon Room Division Manager

Magnific

Customer review rating 4.2/5

Tana Couples - 17/07/2019 Confirmed reviews ALL

Very nice hotel, spacy room, excellent location near the beach, good food,, thalassotherapy.

Dear Mrs M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Thalassa Port-Fréjus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabienne Perthon Room Division Manager

Too many rules!

Customer review rating 4.2/5

Kai E. Families - 12/07/2019 Confirmed reviews ALL

Children >13 are charged as adults, but are not allowed to enjoy the Spa. Special swim clothing is required in-&outdoor, normal swim pants are not allowed. I have Gold status, but no welcoming in the room.

Dear Kai E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port-Fréjus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabienne Perthon Room Division Manager

Too many rules!

TripAdvisor rating 3.5/5

375kaie Family - 12/07/2019 TripAdvisor review

Children >13 are charged as adults, but are not allowed to enjoy the Spa. Special swim clothing is required in-&outdoor, normal swim pants are not allowed. I have Gold status, but no welcoming in the room, and no upgrade, there were rooms available, I checked...

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thalassa Port-Fréjus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabienne
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