Mercury Thalasso and Spa Port Frejus

Customer review rating (ALL Rating) 3.8/5 1,267 reviews

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16 Quai dei Caravello, Port-Fréjus Ouest, 83600 FREJUS, France

Description

Hotel extras

  • Thalasso Institute and Spa

  • Heated sea water course

  • Direct access to the beach

  • A 10-minute drive from the Saint-Raphaël TGV train station

  • Close to the Esterel Massif for hiking

Our accommodation(s)

Hotel location

Mercury Thalasso and Spa Port Frejus

16 Quai dei Caravello, Port-Fréjus Ouest
83600 FREJUS
France

GPS:43.420183, 6.746528

Telephone
Fax +33 4 94 52 55 01

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

L'ALBA HERMES

L Ensouleia offers traditional and low calorie cuisine that takes all the colours and flavours of the Mediterranean to a higher level.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,267 reviews

TripAdvisor Rating  3.5/5  1,473 reviews

Good stay.

Customer review rating 5.0/5

Anthony W. Couples - Confirmed reviews ALL

Very comfortable and clean room with nice view of the marina. Friendly, helpful staff. Didn’t try the restaurant.

Dear Anthony W., Thank you for taking the time to share your experience! We're delighted to hear that you enjoyed your comfortable and clean room with a lovely view of the marina. It's great to know that our staff made a positive impression on you. We hope you’ll have the chance to try our restaurant on your next visit. We look forward to welcoming you back soon!

Nearly perfect

Customer review rating 4.0/5

Sally M. Friends - Confirmed reviews ALL

The room was nearly perfect but is in need of refreshment. The carpet was badly stained in places, the water in the bathroom (washbasin and shower) ran out badly, as though the drains were blocked. The mattress was old and sagged.

Dear Sally M., Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found your room nearly perfect, but we sincerely apologize for the issues you experienced during your stay. We take your comments seriously and will address the concerns regarding the stained carpet, plumbing issues in the bathroom, and the condition of the mattress. Refreshing our rooms is a priority for us as we strive to provide a comfortable environment for our guests. We appreciate your insights, as they help us improve our services. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future.

Relaxing enjoyable stay

Customer review rating 5.0/5

Suzanne P. Couples - Confirmed reviews ALL

Staff so friendly and welcoming and always there to help and assist. Everything at the Hotel was at quality standard and present to allow you to have a relaxing holiday in a beautiful part of France. Rooms and hotel very clean so thank you for a really enjoyable and safe stay

Dear Suzanne P., Thank you very much for your positive feedback! We are delighted that you had a relaxing and enjoyable stay. It is a pleasure to know that our friendly and welcoming staff helped to make your stay even more enjoyable. We are pleased that you found everything in the hotel to be of a high standard and that you were able to enjoy a relaxing holiday in this beautiful part of France. The cleanliness of the rooms and the hotel is a priority for us, and we are pleased that this lived up to your expectations. Thank you again for your review and we look forward to welcoming you back soon for another relaxing and enjoyable experience!

Well located

Customer review rating 4.0/5

Neill T. Couples - Confirmed reviews ALL

The barman made our holiday, he was so helpful finding us channels on TV for football and very attentive.

Dear Neill T., Thank you for your feedback. We’re delighted to hear that the barman made your holiday enjoyable with his helpfulness and attentiveness. However, we’re very sorry to learn about the issue with bed bugs. This is certainly not the experience we want our guests to have. Bed bugs can be a serious problem, and we take such reports very seriously. Did you signale this problem at the reception.? Cause no other guest in this room ask us et we check the room and there is no bed bugs. We apologize for any discomfort this may have caused and will ensure that this issue is addressed promptly. Thank you for bringing it to our attention, and we hope to provide you with a better experience in the future.

Everything

Customer review rating 5.0/5

Sylvia O. Couples - Confirmed reviews ALL

Excellent room, meal, staff and location

Dear Sylvia Mary O., Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your stay with us. 😊 Your satisfaction is our greatest reward and we hope to have the pleasure of welcoming you back again very soon.

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Other web-users rate our hotel

  • 528 reviews 8.1/10 Location
  • 853 reviews 4.9/10 Room
  • 909 reviews 6/10 Service
  • 18 reviews 1.9/10 WiFi
  • 328 reviews 3/10 Cleanliness
  • 318 reviews 3.6/10 Food
  • 303 reviews 6.6/10 Breakfast
  • 200 reviews 2.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.