The hotel is not what one expects from a four star hotel or even from the Mercure brand, not even considering the rather high price. The rooms, we were given have not been renovated for a long time, some of the lamps were not working, each room was missing some equipment. The bath room was dirty, especially the floor has not been cleaned. We were told that room service was limited and rooms would be cleaned only every second day, which in the end was not even true. Towels were supposed to be exchanged every day, but were not, so we had to do it ourselved at the reception.The balcony was dirty from bird droppings, which, even after we asked for, was never cleaned. The only highlight was the reception, which tried to cope as good as possible with our complaints. Some of the upper floors seem to be renovated, whereas the lower ones have not, but we cannot judge how these renovated rooms look in comparison. The hotel is in a nice location, with the beach just behind the hotel, but given the overall state the hotel is in, we will not go there again unless renovation has been done and cannot recommend it to anybody else.

unqualifiable bathrooms, old, broken mirror, shower head full of limescale

Full disappointed from the services and facilities during our stays, I didn't recognize that I was at Mercure Hotel. I believe that accor management need to have serious audit in this hotel as the location is great however the service is very bad. Personally I'll never come back to this hotel again I'll advise to avoid this place.

I booked for 2 rooms with 4 nights, initially as gold member I didn't get any additional benefits as I use to get at others hotels. Second the room was very basic not at 4 stars hotel, there is no single glass cup no papier, no pen, no drink at the mini bar only one bottle of water first day after nothing, they didn't clean my room after my first night after complaint they told me that they clean room once every 3 days due to covid, however after 4 nights stay they didn't do any full cleaning of the room, they didn't change the bed sheets and all what they do is to empty trash and change towels, even the way of arranging the bed is not at hotel standards. The breakfast is completely the worst experience that I had in any hotel before, in the additional to very limited food variations, you are always facing issues of no cup or plate available, no frech juice, you can't make your morning omelette !!! The pool is shared with other residents around the hotel, means that it have there own rules and it's without umbrella, there is no chair at the beach, means if you are planning to stay at this hotel you need to bring your umbrella and chairs. This was my first and last time to stay at this hotel.

Room has an order, difficult for sleep. Asking to clean and changing the sheet of bed, but the order is still there, which make me can not sleep, the order seems from humidity of sheet in bed. But the service is good

- cleanliness: bad and a lot of potential to improve - reception: long waiting times and no proactice reactions - organisation at all: malade - check-in process: very long waiting times, and less frindliness - parking: bad process and not useful - bar: very friedly and perfect quality of drinks - breakfast: just below average (missing many things), bad organisation - no toiletts at the reception - positive: fast reaction as we did a complaint about the cleanliness - balcony: not cleaned since weeks - bath tube: not clean (hair of other people, rust and dirth)

No park slot, unsatisfied room cleaning, Unsatisfied bath room ....

Children >13 are charged as adults, but are not allowed to enjoy the Spa. Special swim clothing is required in-&outdoor, normal swim pants are not allowed. I have Gold status, but no welcoming in the room, and no upgrade, there were rooms available, I checked...

Have stayed at this hotel before Check in was super smooth (just what you want when you arrive late and tired) Room was clean and tidy and good Mercure standards Breakfast as expected Checkout - very slow in dealing with customers before, took an entirety. Then no apology to me. Constantly took phone calls without any apology or excusing. End result, I left. Walked off

Uncomfortable, minimal and tight room with space having to be divided as you walk through the accommodation. Location good, easy access, but parking tight and uncomfortable. Poor hygiene, with urine stains on the toilette floor as well as in the shower room. Little or no replenishment of bath amenities, frigobar with poor functioning without cooling absolutely nothing that warranted a good drink after a hot beach day. Unfortunate

Reasonable hotel at the Beach and Marina However there is a locked fence to reach the beach. Beach of white sand, is wide and not very busy The swimming pool of the hotel is not very cosy and with nice atmosphere. A little slobby/shabby could use renovation and maintenance. The breakfast is very favourable and rich with food. Our room was not very comfortable, 2 different beds ( matrasses) and key card did not work. A nuissance!

Hotel's position between Marina and beach means there is a variety of attractions and access to restaurants. Very busy traffic arriving sunday afternoon in early September, hotel garage full despite request for a space, difficult to find a spot in the alternative parking 100m away. Privilege rooms have a nice balcony overlooking the Marina, but room rather small. Breakfast very nice. Unfortunate confusion on checkout meant that we were charged again for breakfast, despite having paid in advance......

This was our first stay at the Frejus Mercure Thalassa Spa Hotel. Our room was spacious with a good sized suntrap balcony and excellent aircon given the night time temperature remained in the mid 20s! The room was comfortable enabling good sleep quality and was equipped with a small fridge in which to keep the wine chilled! Breakfast was very good and could be taken outside which was very pleasant in the early morning. The restaurant served good food but was more expensive than many of those available in the port area; the latter tended to predominantly serve pizza and pasta. Frejus itself is very much an old town and can easily be reached on foot as can St Raphael which is more of a tourist town. Frejus has a great traditional street market on Saturdays. St Raphael offers boat trips to the the island of St Marguerite and St Tropez; this is the best way to get to St Tropez as the road is a nightmare. The hotel could not be closer to the beach and also has a pool, which it shares with a neighbouring apartment block and has rather strict usage rules. The hotel also boasts a Thalassa Spa which offers a wide range of treatments including hydro therapies

We arrived a bit early at the hotel to spend some time at the pool and beach before checkin. As this was a family holiday, our key criteria for selection of the hotel was access to pool and beach (in that order).. When arriving at the pool we were meet by the most unfriendly pool guards I have ever meet. There were a number of restrictions to be able to access the pool fortress. In short, meaning that for "hygenic reasons" you were not allowed to wear flip-flops, shorts (only speedos), general restriciton to bring children with swimming diapers etc. The outside pool were shared by Mercure Thalassa Port Frejus, and they are not in control of the regulations. After discussions with the hotel, we cancelled our reservation as this would not meet our requirements for a holiday. We would thank the staff at the hotel for arranging the cancellation, but would also request to better inform about the restrictions included about the facilities.

This was our 4th stay at this hotel and as ever it was very enjoyable. The hotel is very comfortable with very good facilities. There is a spa and beauty treatments available although we didn't use them. The staff were very friendly and helpful. Frejus / St Raphael is a lovely, unspoilt part of the Riviera in easy reach of St Tropez and Cannes.