Hello, Thank you for your rating and for your feedback following your stay. We are delighted that you enjoyed our location, the kindness and helpfulness of our staff, and the quality of our breakfast. Your compliments are a great reward for all of our employees. However, we regret that the cleanliness and level of comfort did not fully meet your expectations. We have taken your comment seriously and will share it with the relevant teams to continue our efforts to improve. Thank you for your constructive feedback, and we hope to have the pleasure of welcoming you back soon to the Mercure Thalasso & Spa Port Fréjus. Best regards, Hotel Team 🌊🏨✨

Hello, We would like to thank you very much for your excellent rating and for your very kind comment. We are particularly touched by your compliments regarding our front desk team. Providing a warm, attentive, and welcoming experience to all our guests, regardless of their language, is a priority for us. We’re delighted that our staff were able to assist you and make your stay enjoyable despite the language barrier. Rest assured that there’s no reason to be self-conscious about your level of French: what matters most is being able to communicate and understand one another, and we’re always happy to help guests of all nationalities. We will be sure to pass on your kind words to our team, who will be delighted to read your message. We look forward to welcoming you back very soon at the Mercure Thalasso & Spa Port Fréjus. Kind Regards, Mana BARSINAS - Assistant Front Desk Manager.

Hello, Thank you for taking the time to share your feedback on your week-long stay with us. We sincerely regret that several aspects of your experience did not meet your expectations. We have taken note of your comments regarding the condition of the rooms, the variety of the breakfast, the repeated malfunctions of the coffee machines, and the closure of the bar during part of your stay. We are also sorry that the air conditioning and the cleanliness of the floors did not meet your expectations. Regarding the swimming pool, we would like to clarify that the rules on swimwear are enforced in accordance with the hotel’s regulations and current hygiene standards. We do, however, regret that the enforcement of these rules left you with a negative impression. Finally, we are sorry that your experience of Fréjus did not live up to your expectations. Your feedback is invaluable and helps us to identify areas requiring particular attention so that we can improve our guests’ experience. Kind regards, Mana BARSINAS – Assistant Front Desk Manager.

Hello ; We are delighted to hear that you appreciated our hotel’s ideal location, close to the beach and the harbor, as well as the comfort and cleanliness of your room. Your comment about the kindness and attentiveness of our staff means a great deal to us. Providing a warm welcome and attentive service is one of our top priorities, and your satisfaction is a wonderful reward for our entire team. We hope to have the pleasure of welcoming you back very soon for another equally enjoyable stay in Fréjus. Kind Regards, Mana BARSINAS - Assistant Front Desk Manager.

Hello, We are delighted to hear that you found our hotel wonderful and that you fully appreciated its ideal location just a few minutes’ walk from the beach, in the heart of the shops and restaurants which helped make your stay so charming. Your satisfaction is a true reward for our entire team, and we are happy to have helped make your stay enjoyable. We look forward to welcoming you back very soon for another equally wonderful stay in Fréjus! Best regards, Mana BARSINAS - Front Desk Manager.

Hello, We are delighted that you fully enjoyed our exceptional location with direct access to the beach, set in a preserved and peaceful natural environment a setting we are committed to showcasing to offer our guests a truly relaxing getaway. We are also delighted that you were able to enjoy pleasant moments in the garden and on the terrace, and to read that our breakfast met your expectations. Your description of its variety and quality means a great deal to us, as we place great importance on this key moment of the day. We are very pleased to hear that you were satisfied with the warm welcome and attentive care provided by our teams, as well as the quality of service provided by our housekeeping staff. Their dedication and attention to detail are essential to ensuring a personalized experience for each of our guests. We are also delighted that you are considering exploring our spa and thalassotherapy facilities during a future stay, and we look forward to accompanying you on this upcoming wellness experience. We sincerely thank you for your trust and for your thoughtful feedback, which is a true source of motivation for our teams. We look forward to welcoming you back very soon to Fréjus for another equally enjoyable stay. Kind Regards, Mana BARSINAS - Assistant Front Desk Manager.

Hello, Thank you very much for taking the time to share your experience and for your kind comments about our location, the palm‑tree‑lined beach, and our friendly staff. We are delighted to hear that you enjoyed the spacious rooms. We are sorry to learn that access to the swimming pool was inconvenient and that the gate was difficult to open. We sincerely appreciate this feedback and have shared your comments with our team so we can improve this aspect for our guests. We hope to have the pleasure of welcoming you again in the future.

Bonjour, Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié notre emplacement et que vos vacances aient été reposantes. Au plaisir de vous accueillir de nouveau à Port Fréjus !

Un grand merci ! Nous sommes ravis que notre personnel vous ait plu. À très bientôt !

Thank you so much for your kind words! We’re delighted to hear that you enjoyed the service at our reception and restaurant. Your satisfaction is our priority, and we look forward to welcoming you back soon!

Bonjour, Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez trouvé notre hôtel très confortable. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau très bientôt.

Dear Nancy H., Thank you for your kind words regarding the comfort of your stay and the friendliness of our staff. We are delighted to know that you enjoyed your experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Thalasso & Spa Port Frejus

Dear Guest, Thank you for your feedback. We’re truly sorry to hear about the difficulties you experienced with our underground parking. We understand how frustrating it must have been, and we regret the inconvenience caused by the limited space and the damage to your vehicle. Your comments are very important to us and have been shared with our management team. We are currently reviewing the accessibility and layout of the parking area to ensure it better meets the needs of our guests. We hope to have the opportunity to welcome you again under more comfortable conditions.

Hello, Thank you for taking the time to share your experience. We are delighted that you enjoyed our prime location on the harbour. However, we are sorry to hear that certain aspects of your stay did not meet your expectations. We have taken note of your comments regarding the general condition of the hotel, the size of the swimming pool and the communication regarding the security deposit. We are constantly working to improve our services and your feedback is invaluable in this process. Regarding the refund of the security deposit, this is usually processed within three working days, but it can sometimes vary depending on bank processing times. If you still haven't received it, please don't hesitate to contact us directly so that we can look into it together. We hope to have the opportunity to welcome you back and offer you an experience that better meets your expectations. Kind regards,

Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you encountered — from the room not being ready on time, the door issue, and the lack of welcome drink, to the parking difficulties and the bar service. Your feedback is extremely valuable and has been shared with our team to ensure that these issues are addressed promptly. This is not the level of service we strive to offer, and we regret that your experience was disappointing. We hope you will give us another opportunity to provide you with the quality and comfort you deserve.