Mercure Cannes Mandelieu Hotel 4 stars

Excellent customer service, very good restaurant (in Price and quality). Breakfast would need to have a few more options for Vegan / Vegeterian customers (e.g. Soya milk). Rooms however need to be renovated / refreshed. Bed matelas / pillows not confortable for a 4 stars hotel.

Business visit, thus cleanliness and comfort is important and this was fine at the Hotel. Staff courteous and helpful at all times.

No slippers, no individual ONE-OFF bottles of shampoo and shower gel, spider in the bathroom, extremely small bedside tables, old door lock.. It was very cold in the bathroom (approx. 15 degrees). That's NOT how should be the 4 stars hotel for a such BIG price! And far from the tourist center (40 minutes by walk). But good big TV and kettle with tea bags!

Room old Price too high for the service offered No presence of a minibar Bottle of water available only the first day No restaurant or bar in the weekend No water provided in the breakfast sac Cappucino not available in normal breakfast hall

Restaurant was fully booked when arriving at 13:00. Unfortunately not possible to get a lunch outside or even sandwich from the restaurant.

Professional and friendly staff, but not enough of them. Also in need of a good refurbishment

I was there just after the flood, and understand this is the root of the problems found. Anyway my room, 122 in the secondary building, was not heated at all before arrival, so I found it very cold and humid the first night, until the heating could improve the situation. Turning on the room heating when the room was prepared would have solved this problem.

I was travelling for work, and the hotel is very close to the place I had to visit. It offered me a free, well protected parking place. The room was very spacious, with a big closet for my clothes and things. The salle d'eau is also very wide, with both tube and shower, and two washbasins. Ideal for families, or couples. Overall, the hotel is very silent even if your room is on the street side of the building. The personnel at the reception and the restaurant is very friendly and attentive in case you need any help. The cleaning ladies are discrete and efficient. The breakfast offers the usual choices, but with very good quality standard, but this is not unusual in France.

all was good

Old traditional key, carpet, mattress, and tiles makes me no value for money. One of the worst staying experience in Europe. No complimentary water, all in one shampoo / conditioner / body wash is very sloppy way to treat customers.

The property is very old and not kept clean at all. My colleague’s bathroom smelled like a corpse and the reception did not accommodate us with a new room. We only got a spray against the odor we had to return.

Late night check in due to having to leave villa where we had no water. On arrival we were told breakfast would be served until 10.30 which suited us after stressful day. Following morning on reading details in room found out it was 10am. They were clearing up when we got there at 10 and felt rushed just grabbing what we could. The bathroom was very old fashioned and did not feel clean. Those wall mounted hairdryers are terrible and very few hotels still have them. Overall decor is outdated and not attractive.

Despite it’s hefty price, this hotel falls short in so many ways. Not only are the rooms dated, grubby and poorly appointed, the rooms face onto a car park and Airport runway. The promise of an early swim is ruined by helicopters and private jets taking off - hardly the stuff of £130 a night rates. The room service menu is laughable - obviously creates so that any member of Starmer can knock it up : omelette, cheese plate - yes, that’s it. I hate to think what horrors the carpet has witnessed but as no slippers are provided and I can’t levitate, I felt compelled to wear socks to walk on it. I think it’s pretty poor for a huge chain like Accor not to have addressed the rooms sooner.Oh, and pebble print carpet defies belief. Come on Accor/Mercure, you can do a lot better than this.

Good though it was not great. The shower door did not stay shut and the sink tap was hard to operate.

We stayed in the past many times at Mercure hotel with very good experiences. However our stay in Cannes was disappointing. Personnel did not speak any to very poor English; when we had a complaint staff at the reception was laughing and were in the meantime communicating in French with each other while we were standing there. I have al lactose intolerance which means I cannot eat any milk products (white bread, milk, yoghurt). As communication was very difficult I could not explain this and therefore could not make use of the breakfast of which I had paid for !! One day our room was not cleaned while we had the sign on the door to clean the room. Other day we received towels for one person while booking was 2 persons. The 10 days we stayed we did not get clean sheets. Spot from make-up which was made accidently was still there every day...