Pullman Cannes Mandelieu Royal Casino Hotel 4 stars

Fantastic location, amazing design, friendly staff, good food and exceptionally clean. Also enjoyed the gym.

excellent, I can't return to your hotel , my company told us it's too expensive. Please make a new offer to thales alenia space italy (travel agency : carlson CWT). thanks anna

Very friendly and professional staff. Nice hotel in good condition despite its years, perfectly clean and chic and welcoming. Expected standard with a Pullman and we appreciated it.

We arrived after to the Pullman after our trip from Umbria in Italy at 23.00hrs. We had an amazing experience there a couple of years ago. The check-in was quick and we were surprised to see that this Pullman is not in the American Express Fine Resorts & Hotels collection anymore. We got our roomkey and went to our room. This is where the trouble started. The towels were damp (literally), the minibar empty and we wanted to have something quick to snack before going to sleep. We then tried to phone the reception only to discover that the phone in our room wasn't working. I had to call with my mobile to the hotel reception and explain the situation. The receptionist first said that we didn't know how to operate the phone and came to our room to find out that the phone wasn't working. I explained the situation with the towels where he replied: I can't do anything for you please inform housekeeping the next day... And the last drop in the bucket was the problem with the roomservice that we couldn't reach. His recommendation: Maybe order a pizza from the outside... He then just left without saying a word... I had a chat with my partner and we decided this is not the hotel we would like to stay at. I went downstairs and explained to the receptionist again the whole situation and nearly begged for a solution. The answer remaind the same however: I can't do anything for you. Please explain this to the manager tomorrow. I decided to checkout (1hr of total stay) and he began the checkout process with deducting the full amount of our entire stay without telling me anything. I found this out through the Amex app. I confronted him with this and he said (again) I can't do anything for you please discuss this with the manager tomorrow. At this point I wanted to get away immediately because I was tired, frustrated and angry. Our Amex concierge quickly made a reservation at another hotel that we didn't know: The Martinez in Cannes. We went there only to discover that not only the hotel was fully staffed (e.g. more people around than the receptionist), had 5 stars, was on the beach but also was a lot cheaper not even counting the free perks and upgrades. We finally could go back to sleep. The next day I went to the Pullman hotel and explained the situation and the manager resolved this situation immediately and was surprised to see that the receptionist, who turned out to be the night manager as well, could have offered another room. Replace the telephone. Take our order and etc. He did nothing of the sorts and after 10 minutes I found that the amount has been credited back to my credit card. Which was very much appreciated and my compliments for the quick action that was taken. I really hope the Pullman Cannes Mandelieu Royal Casino fixes this because we loved our stay there and any other Pullman hotel. We regularly travel and we love this chain. This was our first bad experience we had with Pullman in 5 years.

Everyone who worked at Pullman Cannes was especially helpful and the service was excellent. William, who worked poolside, was so kind to us and made sure we had a sun bed on both days of our stay, reserving it in advance for us. He was also very attentive and made sure we had everything we needed. The front desk and valet staff were super helpful and kind as well -- this made a huge difference in my opinion of the hotel and made me consider staying here again. The cons: it was not clean and the furniture/decor was tired and not properly maintained. It was more like a 3-star rundown hotel. No espresso or coffee maker in the room. Walls were dirty, there was mildew all over our shower like it had never been bleached or scrubbed. The chairs in the dining room were clear plastic and you could see fingerprints and food all over them like they'd never been cleaned ever. Chairs on the balcony in the room were not nice, furniture had tons of scratches, rough edges. Bed was pretty comfortable but we were only given two pillows for a king-sized bed. Usually a 4-star will provide you with a lot of very comfortable pillows. Basically the rooms need an update/overhaul even though the decor looks contemporary and nice, it's just not maintained or cleaned properly. It's critical that during covid cleaning is up to a much higher standard than what I saw at Pullman. The location was pretty good even though it's not really in Cannes and you have to drive there, it's way too far to walk. But I appreciated being in a more "quiet" part of town away from all of the crowds. I think the hotel should make it clear that this is not near the old town of Cannes. Breakfast choices were excellent, food was great. We ate lunch there for two days and were pleased. However, the vegetarian tofu noodles was not good at all, my son said it had no flavor and it was kind of "gross". Otherwise, we were really happy with the selection and quality of the food. I was especially pleased there was a kids' menu -- this is one of the reasons I selected the hotel. Having chicken nuggets and pasta on the menu was wonderful and made my life as a parent a million times easier. And I loved that you had fresh, local fish available. Thank you!