Hotels combining lifestyle and design, for business and leisure
Overlooking the Bay of Cannes, the Pullman Cannes Mandelieu blends elegance and Riviera style. Its 212 modern rooms feature private terraces with views of the sea, golf course or countryside. Facilities include a restaurant, bars, pool, sun loungers (fee) and direct beach access, plus a gym, wellness area, tennis and casino. 20 mins from La Croisette and Palais des Festivals; 35 mins from Nice Airport.
Ideally located on the seafront, just 15 minutes from La Croisette and the Palais des Festivals in Cannes and 25 minutes from Nice Côte d’Azur Airport, Pullman Cannes Mandelieu blends elegance, relaxation and the Riviera art of living. The hotel features 212 contemporary rooms and suites, each at least 30 m², with a private terrace overlooking the sea, the golf course or the surrounding hills.
Between the Esterel mountains and Mediterranean sea, this Riviera-style hotel is ideal for friend or family vacations, as well as business trips. Enjoy a unique setting that blends beach time and leisure.
At the Pullman Cannes Mandelieu, experience the French Riviera at its finest with panoramic sea views, a seafront location, an elegant setting and attentive team dedicated to the full Pullman experience.
Guillaume RAPIN, Hotel Management
Hotel extras
Spacious rooms measuring 323 sq. ft. (30 m²) with private terrace
Mediterranean restaurant with terrace facing the sea
Free public parking and valet parking (for a supplement)
16,145 sq.ft. of flexible event spaces for 15 to 600 people
Unique seafront location, 5 minutes from Old Course golf course
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
CLASSIC ROOM - 1 king-size bed
, Room 2 :
CLASSIC ROOM, 1 King Size Bed with Terrace
Room
CLASSIC ROOM - 1 king-size bed
Photo out of - CLASSIC ROOM - 1 king-size bed
Room 30m² (323ft²), free Wi-Fi, 42'' TV, courtesy tray with tea and coffee, bath or shower, C.O. Bigelow toiletries, bathrobes, hairdryer, safe, available with two single beds on request.
Photo out of - CLASSIC ROOM, 1 King Size Bed with Terrace
30 m² (323 ft²) room with terrace, free Wi-Fi, 42'' TV, tea and coffee making facilities, bath or shower, C.O. Bigelow toiletries, bathrobes, hairdryer, safe, available with two single beds on request.
Photo out of - CLASSIC ROOM - 1 king-size bed, partial sea view with terrace
30 m² (323 ft²) room with terrace, free Wi-Fi, 42'' TV, tea and coffee making facilities, bath or shower, C.O. Bigelow toiletries, bathrobes, hairdryer, safe, available with two single beds on request.
SUPERIOR ROOM - 1 king-size bed and 1 sofa bed, full sea view with terrace
Photo out of - SUPERIOR ROOM - 1 king-size bed and 1 sofa bed, full sea view with terrace
323 sq.ft. room with terrace and a sofa bed for a child up to age 12. Free WIFI, 42'' TV, pay TV, courtesy tray with tea & coffee, tub or shower, C.O. Bigelow welcome products, bathrobes, hairdryer, safe.
Photo out of - DELUXE ROOM - 1 king-size bed, panoramic sea view with terrace
Stay in a 323 sq. ft. (30 m²) room with a terrace + sofa for a child up to age 12, free WiFi, 42" TV, courtesy tray with tea + coffee, bath or shower, C.O. Bigelow products, bathrobes, hairdryer + safe.
Views:
Bay view or
Ocean/Sea view or
On Beach or
Panorama view or
Pool side or
Sea side
Most of the accommodation:
Terrace
Max. number of persons
3
Area
From
30 m²
/
322 sq ft
Bedding
King size bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Nespresso machine
Free in Room Mineral Water
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathrobe
Bathroom products
Fixed showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Media And Technology
Internet Facilities
High speed internet
Optical fiber
Phone Facilities
Direct dial telephone
Voice mail
Tv Facilities
42'/107 cm screen
Flat screen
PDP screen - Plasma display
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Room interior entrance only
Safe deposit box in room
Self-closing rooms
Smoke alarm in room
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Opening windows
Slippers
Soundproof room
Vacuum cleaner
Electric Facilities
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Welcome tray
Temperature Air Control
Air Conditioning
Working Area
Business Desk
3 pers. max
30 m²
/
322 sq ft
Bedding
1 x King size bed(s)
Views:
Bay view or
Ocean/Sea view or
On Beach or
Panorama view or
Pool side...
It revives the fever of the 80s, cultivating kitsch and nostalgia for these iconic years across generations. Its pop decor, playlist and intimate ambience make it a great choice for your private events.
It revives the fever of the 80s, cultivating kitsch and nostalgia for these iconic years across generations. Its pop decor, playlist and intimate ambience make it a great choice for your private events.
Breakfast
Photo out of - Breakfast
Daily from 7am to 10:30am, we offer an unlimited buffet breakfast with sweet & savory dishes, detox, energizing & gluten-free options, and fresh, local & seasonal products: looking out at the pool & sea!
Buffet
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Royal Bay Restaurant
Daily from 7am to 10:30am, we offer an unlimited buffet breakfast with sweet & savory dishes, detox, energizing & gluten-free options, and fresh, local & seasonal products: looking out at the pool & sea!
Pool
Photo out of - Pool
Swim. Bask in the sun. Walk to the beach. Atmosphere and fun are guaranteed. Supplement for sunbeds. We offer preferential rates for our hotel guests. For more information contact the hotel directly
Pool
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
1 km /
0.621 mi
Pool features
Outdoor pool
Chlorure treatment
At your disposal
Shower
Dimension
Pool Depth Min:
145 m /
4.76 ft
Pool Depth Max:
340 m /
11.15 ft
Pool Size Min:
130 m /
4.26 ft
Pool Size Max:
250 m /
8.2 ft
Swim. Bask in the sun. Walk to the beach. Atmosphere and fun are guaranteed. Supplement for sunbeds. We offer preferential rates for our hotel guests. For more information contact the hotel directly
2 fitness centers
Photo out of - Fitness center
The Fitness Face à la Mer is located on the 1st floor, on the level of the executive rooms. It has a bike, rowing machine and elliptical, allowing you to train while enjoying a breathtaking view of the sea.
Well-being area
Additional charge
The Fitness Face à la Mer is located on the 1st floor, on the level of the executive rooms. It has a bike, rowing machine and elliptical, allowing you to train while enjoying a breathtaking view of the sea.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Wellness services and equipments
Area lounge
Sales of cosmetics
Spa bath
Personal lessons and special care
Foot reflexology
MassageAdditional charge
Manicure & PedicureAdditional charge
Duo treatments roomAdditional charge
Fitness center
The Fitness Face à la Mer is located on the 1st floor, on the level of the executive rooms. It has a bike, rowing machine and elliptical, allowing you to train while enjoying a breathtaking view of the sea.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Fitness equipment
Lessons available
Rowing machine
Exercise Bike
Exercise bikes
Towels available
The Fitness Face à la Mer is located on the 1st floor, on the level of the executive rooms. It has a bike, rowing machine and elliptical, allowing you to train while enjoying a breathtaking view of the sea.
Spa
Photo out of - Spa
Additional charge
Located in the hotel lobby, the Pullman Mandelieu "wellness" space invites guests to explore the world of Thalgo marine cosmetics. Experience a true moment of relaxation in our wellness or beauty suite.
Located in the hotel lobby, the Pullman Mandelieu "wellness" space invites guests to explore the world of Thalgo marine cosmetics. Experience a true moment of relaxation in our wellness or beauty suite.
Weddings, bar mitzvahs, teambuilding... If you have a reason for celebrating, you'll find more than one reason for celebrating it here, overlooking the Mediterranean.
Dear Mrs G.,
What a pleasure to read you! Thank you for these nice compliments.
Indeed, we benefit from a unique location on the French Riviera, with direct access to the beach and the entire seaside, which makes our guests, including you, very happy.
We look forward to welcoming you back to the Pullman Cannes Mandelieu.
Best regards.
Marie VOYER
Guest Experience Manager
Customer review rating 4.5/5
Loic M.
Business
-
Confirmed reviews ALL
excellent !!
Dear Mr M.,
Thank you for your "great reviaw" further to your recenbt stay with us. We are very happy to read your compliments on our team working daily to offer you the best service in the "great place" facing the sea.
We are looking forward to welcome you back soon at the Pullman Cannes Mandelieu.
Best regards.
Marie Voyer
Guest Experience Manager
Customer review rating 4.5/5
Raymond G.
Couples
-
Confirmed reviews ALL
Very comfortable, relaxing week in comfortable surroundings, excellent breakfast, and dinner .
Friendly efficient and helpful staff including one we remember from 30-35 years ago!
Dear Mr. G.,
Thank you for your kind words regarding your recent stay at Pullman Cannes Mandelieu. We are delighted to hear that you enjoyed a comfortable and relaxing week with us, as well as our breakfast and dinner offerings. It is also wonderful to know our staff made your experience memorable. We will be sure to personally congratulate Danila and recognize him in particular for his exceptional level of service.
Thank you for your loyalty.
We are looking forward to welcome yu back soon.
Best regards.
Marie VOYER
Guest Experience Manager
Customer review rating 4.5/5
Siddharth D.
Families
-
Confirmed reviews ALL
Really enjoyable and good hotel. Big comfortable rooms, beach, good food.
Dear Mrs D.,
Thank you for your kind feedback regarding your recent stay at Pullman Cannes Mandelieu. We are delighted to hear that you enjoyed our location "on the edge of the sea", service quality and the comfort of our rooms. Your satisfaction is our priority, and we hope to welcome you back soon.
Best regards.
Marie VOYER
Guest Experience Manager
Customer review rating 5.0/5
Jonathan G. A. D. V.
Solo
-
Confirmed reviews ALL
Very nice room with bath and shower and terrace overlooking the sea and Cannes Bay.
Dear Mr D. V.,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay thanks to our Deluxe room with panoramic view on the sea which is often acclaimed by our guests.
We are looking forward to see you again very soon at the Pullman Cannes Mandelieu.
Best regards.
Marie Voyer
Guest Experience Manager
Dear Mrs G.,
What a pleasure to read you! Thank you for these nice compliments.
Indeed, we benefit from a unique location on the French Riviera, with direct access to the beach and the entire seaside, which makes our guests, including you, very happy.
We look forward to welcoming you back to the Pullman Cannes Mandelieu.
Best regards.
Marie VOYER
Guest Experience Manager
Customer review rating 4.5/5
Loic M.
Business
-
Confirmed reviews ALL
excellent !!
Dear Mr M.,
Thank you for your "great reviaw" further to your recenbt stay with us. We are very happy to read your compliments on our team working daily to offer you the best service in the "great place" facing the sea.
We are looking forward to welcome you back soon at the Pullman Cannes Mandelieu.
Best regards.
Marie Voyer
Guest Experience Manager
Customer review rating 4.5/5
Raymond G.
Couples
-
Confirmed reviews ALL
Very comfortable, relaxing week in comfortable surroundings, excellent breakfast, and dinner .
Friendly efficient and helpful staff including one we remember from 30-35 years ago!
Dear Mr. G.,
Thank you for your kind words regarding your recent stay at Pullman Cannes Mandelieu. We are delighted to hear that you enjoyed a comfortable and relaxing week with us, as well as our breakfast and dinner offerings. It is also wonderful to know our staff made your experience memorable. We will be sure to personally congratulate Danila and recognize him in particular for his exceptional level of service.
Thank you for your loyalty.
We are looking forward to welcome yu back soon.
Best regards.
Marie VOYER
Guest Experience Manager
Customer review rating 4.5/5
Siddharth D.
Families
-
Confirmed reviews ALL
Really enjoyable and good hotel. Big comfortable rooms, beach, good food.
Dear Mrs D.,
Thank you for your kind feedback regarding your recent stay at Pullman Cannes Mandelieu. We are delighted to hear that you enjoyed our location "on the edge of the sea", service quality and the comfort of our rooms. Your satisfaction is our priority, and we hope to welcome you back soon.
Best regards.
Marie VOYER
Guest Experience Manager
Customer review rating 5.0/5
Jonathan G. A. D. V.
Solo
-
Confirmed reviews ALL
Very nice room with bath and shower and terrace overlooking the sea and Cannes Bay.
Dear Mr D. V.,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay thanks to our Deluxe room with panoramic view on the sea which is often acclaimed by our guests.
We are looking forward to see you again very soon at the Pullman Cannes Mandelieu.
Best regards.
Marie Voyer
Guest Experience Manager
Customer review rating 4.5/5
Simone M.
Couples
-
Confirmed reviews ALL
Staff were very friendly, helpful and plentyful. The rooms were beautiful, spacious and very clean. The breastfast was well stocked with a great choice of food. The location is great.
The only problem was the cost per day for pool beds for guests, I think there should be a larger discount for guests and charge non-guests the normal rate.
Dear Mr and Mrs M.,
Thank you for taking the time to share your experience. Regarding the sunbeds, our hotel guests already benefit from a preferential rate, carefully set in line with the local market, while the standard rate applies to outside visitors.
We are delighted that you enjoyed your stay, from the comfort and cleanliness of your room to the generous breakfast selection and our location. We especially appreciate your kind words about our team. Their friendliness, availability and dedication are at the heart of the experience we strive to offer every guest.
We look forward to welcoming you back very soon at the Pullman Cannes Mandelieu.
Best regards.
Marie VOYER
Guest Experience Manager
Customer review rating 4.0/5
Maria K.
Couples
-
Confirmed reviews ALL
Following a disappointing visit to the hotel in June we had some anxiety returning, however, the hotel had significantly improved in many areas since our previous visit, where we commented on the poor cleanliness of the hotel in many public areas inside and outside.
Dear Mrs. K.,
Thank you for taking the time to share your experience. We are delighted to read that your second stay allowed you to notice significant improvements.
We are particularly grateful for your feedback regarding the cleanliness of our public areas, which had already been brought to our attention during your previous stay. We are pleased to know that the efforts made have contributed to a more satisfying experience.
We hope to have the pleasure of welcoming you back soon and continuing this positive progress together.
Best regards.
Eve
Member of the Guest Experience Team
Customer review rating 5.0/5
Suresh J.
Families
-
Confirmed reviews ALL
Friendly staff and very helpful
Dear Mr. J.,
Thank you for this lovely feedback.
We are delighted to know that you appreciated our privileged beachfront location, as well as the friendliness and helpfulness of our team.
We look forward to welcoming you back soon to Pullman Cannes Mandelieu.
Best regards.
Eve
Member of the Guest Experience Team
Customer review rating 4.5/5
Robert D.
Couples
-
Confirmed reviews ALL
friendly and helpful staff. The location on the beach is great.
Dear Mr. D.,
Thank you for this lovely feedback!
We are delighted to know that you appreciated the warm welcome and availability of our team, as well as our privileged beachfront location.
We look forward to welcoming you back soon to Pullman Cannes Mandelieu.
Best regards.
Eve
Member of the Guest Experience Team
Customer review rating 3.5/5
Valentin N.
Couples
-
Confirmed reviews ALL
The breakfast should improve, two days there was no bread availabale
Dear Guest,
Thank you for taking the time to share your experience.
We regret the inconvenience you experienced at breakfast, particularly the lack of bread during your stay. Your comment has been carefully noted and will be shared with the relevant teams as part of our continuous improvement process.
We are nevertheless pleased to know that you appreciated our prime beachfront location.
We look forward to welcoming you back soon.
Best regards.
Eve
Member of the Guest Experience Team
Customer review rating 3.0/5
Christele H. L.
Families
-
Confirmed reviews ALL
Not up to Pullman standard.
Customer review rating 1.0/5
Christopher S.
Couples
-
Confirmed reviews ALL
On arrival which was late 2345, at check in all systems were down so 2 young guys on reception were usimgbtheir mobiles to check us in
We had a BA Holidays voucher but they want3d to confirm paymemt , this took 20 minutes with one guy going outside to try and get conmection. When we asked to sort in the morning thet eventually reluctantly agreedbbut before thos they somehow had the capacity to take a 300euro payment to cover incidentals!!!!
In the morning we realised our keys didnt work so a trip to reception to update, no.apology.
We went to.beach found two sunbeds were given 2 towels and asked for room number
An hour later we were told we had to move as our beds were reserved.
Nobody had advised us of this!!!.
We move reluctantly but without any fuss to a bed near the bar.
We ordered a drink, the drinks were slow but arrived , then the waitress advised that we had to pay as we hadnt gauranteed a credit card
Up i get again gomto.reception, the woman who I wished ai had taken her name !! as she was so.rude and disinterested just said ok no problem it is released now 🤬, at nreakfast on the first 2 dqys at approx 10am.it was a joke ,no coffee no cups no.tables no staff to help. On th e check out day at 8am.breakfast was like how it should be , but still dont think coffee machines is quite 4 star.
Nothing in the hotel came accross as 4 star during our stay.The rooms were tired and just passable , balcony floor was dirty at best.
A shame as beautiful location but definetely not 4 star in any way.
Customer review rating 2.5/5
Denise P.
Couples
-
Confirmed reviews ALL
Hotel is well located, in need of a renovation, very tired in places …. Rooms ok, breakfast ok …. If you want to use pool/ beach sunbeds expect to pay and they are expensive!
Customer review rating 3.0/5
Alistair B.
Couples
-
Confirmed reviews ALL
I have been very happy being an All Accor member, but I’m afraid my expectations were not met on this occasion.
1. We booked parking, but I think I would have expected this to be under cover, meaning the car was very dirty by the time we left. Perhaps a complimentary clean might have been nice.
2. The shower was dirty with accumulated mould. My wife mentioned this to reception, and to be fair the cleaners tried their best to rectify it.
3. There was a conference at the hotel, which resulted in us feeling rushed to finish breakfast whilst the staff were setting up for the group lunch.
4. The biggest disappointment was having to pay a further fee for sun beds by the pool/beach. Even with a resident’s discount, this was still more expensive than some of the beach clubs up the coast. We have stayed at the Mercure in Villeneuve Loubet, and there was no such charge for towels and sun beds by the pool, and we found ourselves wondering whether we should have booked there instead. If you still feel a need to charge, perhaps consider free use for, say, All Accor/Voyageur members?
Dear Mr. ALISTAIR,
Thank you for taking the time to share your experience and for your loyalty as an ALL member.
We are sorry to learn that several aspects of your stay did not meet your expectations. Your comments regarding the parking, bathroom cleanliness, breakfast organization and sunbeds have been carefully noted and will be shared with the relevant teams.
Regarding the sunbeds, this service is available at an additional cost, with a preferential rate for hotel guests. Your suggestion regarding ALL members has also been noted and will be shared with the relevant teams.
We are nevertheless pleased to know that our housekeeping team responded promptly following your report.
We hope to have the pleasure of welcoming you back and providing you with an experience more in line with your expectations and loyalty.
Best regards.
Eve
Member of the Guest Experience Team
Customer review rating 2.0/5
Arthur S.
Couples
-
Confirmed reviews ALL
Arrival worth 1 star, no explanation no words. Departure even worse, hectic and waiting time too long. How come people can check in at 12 and we cannot enjoy late check out? Did a bus full of platinum arrive so that my gold is worth nothing 😂 Room in white is good but shows dirt too much, bathroom is horrible.
The server at the bar outside was very nice and we enjoyed a nice latte. Thank you!
Dear Guest,
Thank you for taking the time to share your experience.
We regret the difficulties you encountered upon arrival and departure, as well as your concerns regarding the cleanliness of the room and bathroom. Your comments have been carefully noted and will be shared with the relevant teams.
During the high season, the large number of arrivals and departures can unfortunately result in longer waiting times, and late check-out remains subject to availability on the day.
We are nevertheless delighted that you appreciated the friendliness of our outdoor bar server and enjoyed your excellent latte.
We hope to have the opportunity to welcome you back and provide you with a smoother experience that better meets your expectations.
Best regards,
Eve
Member of the Guest Experience Team
Customer review rating 3.5/5
Jack S.
Families
-
Confirmed reviews ALL
The reception was friendly but but the room allocated disappointing. Only after we extended our stay we received a room the was to our liking.
Dear Mr S.,
Thank you for taking the time to share your feedback.
We are sorry that the first room assigned to you did not fully meet your expectations. During the high season, our hotel is very busy, and we always do our best to offer the most suitable rooms according to availability. When you extended your stay, however, departures allowed us to offer you a room that better matched your expectations.
We are also pleased to know that you appreciated the warm welcome from our team and our privileged location.
We look forward to welcoming you back soon.
Best regards,
Eve
Member of the Guest Experience Team
Customer review rating 1.0/5
Liza A. R.
Friends
-
Confirmed reviews ALL
The hotel was in extremely poor condition. the bathroom had mould both on the flooring and in the shower. The floor had sand in it, and wasn't very clean.
I had to ask 3 times to have the bed converted from a king to 2 single beds.
I made 3 requests regarding the air conditioner. As I had it set to the lowest temp, yet it was still about 24c - making it quite difficult to sleep of a night, as the duvet was too warm for a room of that temp. Nobody came to inspect the air con unit.
the pool area and beach area were disappointing.
There were no peaceful, quiet spaces by the pool to relax. It was noisy, lots of screaming kids with the parents not paying enough attention, and large groups of people who would then bully you out of an area so they could take it over.
Instead of being a relaxing holiday, it was problematic to sleep and generally a poor experience.
Dear Guest,
Thank you for taking the time to share your experience.
We are sincerely sorry for the inconveniences you encountered. Your comments have been carefully noted and will be shared with the relevant teams.
A renovation project is currently being prepared, with several show rooms already completed as the first steps towards the gradual modernization of our hotel.
During the high season, our hotel also experiences a high level of occupancy, which can make the pool and beach areas particularly lively.
We hope to have the opportunity to welcome you back, allowing you to discover the improvements to come and enjoy a more relaxing experience.
Best regards.
Eve
Member of the Guest Experience Team
Customer review rating 3.0/5
Nancy K.
Couples
-
Confirmed reviews ALL
Unfortunately, our stay at Pullman Cannes Mandelieu was very disappointing, especially considering that this is presented as a 4-star Pullman hotel.
The location is beautiful, but service is just as important as location, and this is where our experience really fell short.
During our stay we had several technical problems in the room. The safe was not working properly and at one point I could not access my passport, which caused serious inconvenience because I had an appointment in Italy. We also reported a broken light, but despite mentioning these issues several times, they were not properly or promptly resolved.
The laundry service was also disappointing, and when we tried to call reception from the room for assistance, the telephone was regularly not answered.
The Wi-Fi was another major issue. The internet connection was unreliable and this caused us significant inconvenience as we also needed to work while travelling. When we contacted reception, the advice we received did not solve the problem and we were eventually told there was nothing they could do. In this day and age, reliable internet is an important hotel facility, especially for guests who need to work while travelling.
Another disappointing experience was the BBQ evening. We arrived around 21:15 without a reservation because we had not realised one was required. We were told that all tables were reserved, even though around ten tables appeared to be empty. When we looked again later, many of those tables were still empty. We then asked reception for help, but they did not seem willing even to call the restaurant or try to find an alternative solution for us.
Instead, we were referred to a hotel programme/flyer, which unfortunately turned out to contain outdated information.
Breakfast also looks much more extensive at first sight than it actually is. For someone with food allergies or dietary restrictions, the choice is particularly limited. I do not eat pork, and because of my allergy I cannot eat butter, salmon or certain dairy products. Even the eggs were prepared with butter. There were also very few simple fresh options such as tomatoes, cucumber or other vegetables.
The ladies working in the breakfast room were actually very friendly, and I want to make that clear. The problem seemed to be that they simply could not cope with the number of guests. At busy moments tables were not cleared quickly enough and the whole breakfast service felt overwhelmed and insufficiently organised. That is more of a management and staffing issue than a criticism of the individual employees who were clearly trying their best.
The same applies to housekeeping: the chambermaids we encountered were very friendly. The young men working at the valet parking were also extremely friendly and helpful.
Unfortunately, our experience with some of the staff at the bar and Blue Lemon restaurant was very different. We found the attitude there quite unfriendly and not particularly welcoming.
However, the biggest hospitality problem for us was reception.
Even on the day of departure, this continued. We were suddenly told, rather bluntly, that we still had to pay more than €400. When I asked what the amount was for, the receptionist initially said that she did not know either.
I then asked whether I could please have an invoice or an overview. At first I was simply handed the invoice I had already paid. When I explained that I wanted an itemised overview of the additional charges, the reaction felt irritated and I had the impression that asking a perfectly normal question was inconvenient.
Eventually it became clear that a large part of the amount related to our additional night. However, there were also bar drinks charged to our room that were not ours and these ultimately had to be removed from the bill.
Again, mistakes can happen. What matters is how they are handled. A guest asking why they are being charged more than €400 should not be made to feel difficult for asking for an explanation.
Fortunately, Guest Relations Manager became involved and handled the situation extremely professionally. He was friendly, understanding, listened carefully and ultimately resolved things very well. I want to specifically mention that our criticism is absolutely not directed at him. We genuinely appreciated his time, his effort, the goodwill gesture and the gift we received. His approach was exactly the kind of hospitality and professionalism we had expected from the hotel throughout our stay.
What disappointed us most was therefore not that individual problems occurred — that can happen in any hotel — but the overall lack of consistent hospitality, follow-up and willingness to help.
I understand that the hotel is soon undergoing a major renovation, and I think it is wonderful that the property is being improved. However, a 4-star hotel is not defined only by how luxurious or newly renovated the rooms are.
The hotel can become as beautiful and luxurious as possible, but if the level of hospitality — particularly at reception — does not improve, the overall experience will still not feel like a true 4-star hotel.
Service is about how guests are welcomed, how questions are answered, how problems are solved and whether guests feel that staff genuinely want to help them. That is where, in our experience, the biggest improvement is needed.
The location is excellent and there are certainly some very kind and hardworking employees within the hotel. Christian Succo in particular showed us exactly how good guest relations should be.
Unfortunately, the overall service experience during our stay did not meet what we expect from Pullman or from a hotel positioned and priced as a 4-star property.
I sincerely hope that alongside the renovation of the building, management also invests in hospitality, training, organisation and guest service. If that improves, this hotel has the potential to become a very good destination again.
Dear Mrs. K.,
Thank you for taking the time to share your experience.
As already discussed with you, we are pleased that we were able to find a satisfactory solution to the situation you encountered during your stay. Your comments regarding the various aspects of your experience have been carefully noted and will be shared with our teams to help us continue improving the quality of our service.
The hotel’s renovation project also represents an important step in the evolution of our spaces. We hope to have the pleasure of welcoming you back once these transformations are complete, allowing you to discover a renewed hotel and enjoy the experience you expect from us.
Christian Succo has also read your message and is sincerely delighted by your kind words.
We look forward to welcoming you back to the French Riviera.
Best regards.
Eve
Member of the Guest Experience Team
Customer review rating 2.5/5
Stewart G.
Couples
-
Confirmed reviews ALL
Very disappointing with this hotel.
I've stayed here on many occasions but this hotel has gone down hill fast.
100 euros for a sunbed!
12 euros for a beer!
Restaurant menu very limited!
Black mould in the shower & bathroom.
Unfortunately, we will not be back.
Front desk staff were told about the black mould & basically couldn't be bothered to offer an apology or even a refund!!
Absolutely shocking way to deal with people.
Trip advisor will be receiving a poor review on the hotel.
Dear Guest,
Thank you for taking the time to share your experience and for your loyalty during your previous stays.
We sincerely regret that this latest experience did not meet your expectations. Your comments have been carefully noted and will be shared with the relevant teams so that particular attention can be given to these points.
Regarding the condition of the room, a renovation project is currently being prepared, with several show rooms already completed. These first developments mark the beginning of a gradual modernization of our hotel.
We are also sorry that our rates and dining options did not meet your expectations. Regarding the sunbeds, this service is available at an additional cost, with a preferential rate for our hotel guests.
We nevertheless hope to have the opportunity to welcome you back and allow you to discover the improvements to come.
Best regards.
Eve
Member of the Guest Experience Team
Customer review rating 1.5/5
Tero H. P. A.
Couples
-
Confirmed reviews ALL
Valet parking guys were great but front desk was mainly useless. We were unable to book dinner for first day and they couldn't even help to find place in the nearby restaurants. We decided to order things to room but there was already another problem. Room service had to ask payment by money because front desk didn't ask the deposit. Another minor problem was locked safety box in our room but it was opened quickly. The next day after dinner we found out that our room keys didn't work. For some reason keys were valid only for one day instead of three days. Another problem was Diamont member benefit, free breakfast during weekends. First, I mentioned it at check in when breakfast details were discussed. Second time it was told at breakfast entrance and finally at check out I found that they wanted to change me. Another story is their swimming pool.
Dear Guest,
Thank you for taking the time to share your experience.
We sincerely regret that several aspects of your stay caused you inconvenience. Your comments regarding the organization and handling of certain requests have been carefully noted and will be shared with the relevant teams in order to further improve the quality of our service.
We are nevertheless delighted to know that you particularly appreciated the professionalism of our valet team. Your kind compliments will be shared with them with great pleasure.
We hope to have the opportunity to welcome you back and provide you with an experience that better meets your expectations.
Best regards.
Eve
Member of the Guest Experience Team
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Frequently asked questions
The Pullman Cannes Mandelieu is located at 605 Avenue du Général de Gaulle, 06210 Mandelieu La Napoule, France. We are situated on the beachfront overlooking the Bay of Cannes, just 5 km from the city center and La Croisette. Nearby transport includes the Cannes railway station (5 km) and Nice Int'l Airport (25 km), with on-site enclosed parking available for an additional fee.
The Pullman Cannes Mandelieu offers a variety of modern accommodations with private terraces:
Classic Room - 1 king-size bed
Classic Room, 1 King Size Bed with Terrace
Superior Room - 1 king-size bed, overlooking the golf course
Classic Room - 1 king-size bed, partial sea view
Superior Room - 1 king-size bed and 1 sofa bed, full sea view
Deluxe Room - 1 king-size bed, panoramic sea view
Superior Suite - 1 king-size bed, panoramic view
At Pullman Cannes Mandelieu, we offer a range of premium facilities:
Free Wi-Fi and air conditioning
On-site parking and valet service for an additional fee
Buffet breakfast for an additional fee
Outdoor pool and private beach access for an additional fee
Fitness center and Spa
Blue Lemon restaurant and Bay Club bar
20 meeting rooms and wedding facilities
Pets welcome for an additional fee
Enjoy Mediterranean cuisine at Blue Lemon, open daily from 12:00 pm to 2:30 pm and 7:00 pm to 10:00 pm. Our Bay Club bar offers a nostalgic 80s atmosphere for drinks and private events. We serve an unlimited buffet breakfast from 7:00 am to 10:30 am, and room service is available with hot meals and cold snacks. Children's, gluten-free, and vegetarian menus are also provided.
Check-in at Pullman Cannes Mandelieu is from 03:00 pm, and check-out is until 12:00 pm. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 pm.
Yes, Pullman Cannes Mandelieu regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Pullman Cannes Mandelieu using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Pets are allowed at Pullman Cannes Mandelieu for an additional fee. Furry friends are welcome in the room and reception area for a supplement of 20 euros per day.
The Pullman Cannes Mandelieu features 20 flexible meeting rooms with a total capacity of up to 700 seats. Our largest space covers 7,534 sq ft and can accommodate banquets for up to 600 guests. High-speed Wi-Fi and professional equipment are available to support your business needs.
The Pullman Cannes Mandelieu is a wonderful venue for weddings, bar mitzvahs, and teambuilding events overlooking the Mediterranean. We offer 20 flexible event spaces with a maximum banquet capacity of 600 people and a total surface area of 7,534 sq ft for the largest room.
The Pullman Cannes Mandelieu is a wheelchair accessible hotel featuring 5 rooms specifically designed for people with reduced mobility. Our facilities include accessible bathrooms with 32-inch wide doors, elevators to all floors, and accessible parking spaces. You are welcome to contact us to personalize your stay.
Yes, Pullman Cannes Mandelieu allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From the Pullman Cannes Mandelieu, you can enjoy several attractions within walking distance:
Royal Casino - 1 minute (100 m)
Pullman Beach - 1 minute (100 m)
Base Nautique sports center - 6 minutes (500 m)
Chateau de la Napoule - 12 minutes (1 km)
Port de la Napoule - 12 minutes (1 km)
The wellness space at Pullman Cannes Mandelieu invites you to explore Thalgo marine cosmetics in our beauty suites. Our facilities include a spa bath, a lounge area, and a duo treatment room. We offer various services for an additional fee, such as:
Foot reflexology
Massages
Manicure and Pedicure
The Pullman Cannes Mandelieu features rooms and suites with private terraces offering panoramic views of the sea and the Bay of Cannes. While we offer a Mediterranean restaurant and bar with a terrace facing the sea, the provided information does not specify the presence of a public rooftop or skybar.
For business travelers, Pullman Cannes Mandelieu provides 20 meeting rooms and high-speed Wi-Fi throughout the property. Each room is equipped with a business desk, and we offer a buffet breakfast starting at 7:00 am to help you begin your day. Additional business services include express check-in and check-out options.
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