Novotel Suites Mall Avenue Dubai 3 stars

Customer review rating (ALL Rating) 4.6/5 1,624 reviews

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Novotel Suites Mall Avenue Dubai - Image 1
Novotel Suites Mall Avenue Dubai - Image 2
Novotel Suites Mall Avenue Dubai - Image 3
Novotel Suites Mall Avenue Dubai - Image 4
Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O. Box 283825, 0 DUBAI, United Arab Emirates

Description

Hotel extras

  • Prime location just steps from Mall of the Emirates and Metro Station

  • Rooftop swimming pool with city views

  • 24-hour fitness centre for flexible workouts

  • Family-friendly facilities including a dedicated Kids' Club

  • Free WiFi and private indoor parking for added convenience

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Suite With 2 Single Beds 2 adults & 1 child

Photo out of - Suite With 2 Single Beds 2 adults & 1 child

The Suite offers a living space of 31 m² which can be conveniently separated into bedroom and living room area. Accommodating up to 3 people (2 ad, 1 kid), the room offers 2 single beds, a meridienne, a bathroom with shower, bath and separate toilet.

  • Views:

    City View

Max. number of persons
3
Area
From 31 m² / 333 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 31 m² / 333 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

The Family Suite offers a flexible living space of 48 m² which can be split into 2 private spaces. Accommodating up to 3 adults & 2 kids, the suite offers 1 Double bed, 1 sofa, and 1 Sofa-bed for 2 persons, 2 bathrooms and a separate toilet.

  • Views:

    City View

Max. number of persons
5
Area
From 48 m² / 516 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Suites Mall Avenue Dubai

Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O. Box 283825
0 DUBAI
United Arab Emirates

GPS:25.116528, 55.196111

Telephone
Fax +971 4 382 3201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
  • 180 rooms
  • 3 rooms for people with reduced mobility
  • 54 family rooms
  • 150 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • Arabic
  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s library
  • Childrens Club for 6 to 12 years
  • Video game area
  • Tourist guide for families
  • Children''s TV Channels

Well-being

Swimming Pool

  • Outside
  • On site

Fitness center

  • On site
  • On site
  • Indoor parking
  • Private

Security

  • Parking with security service

Accessibility

  • Elevators
  • Accessible parking

Deli Boutique Restaurant

Photo out of - Deli Boutique Restaurant

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Cooking style
International
Classifications & labels
0
Capacity
70
Accessibility
Accessible service
Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O. Box 283825, 0 Dubai, United Arab Emirates
Telephone +971 4 382 3218
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Your new neighbourhood pub in Al Barsha, serving hearty pub grub, great-value drinks and live sport on big screens. Perfect for post-shopping pints, casual bites and match nights with friends.

Maintain your equilibrium and stay in shape. In each one of our hotels, recharge your energy using our free training equipment. Relax in the swimming pool after a long day of sight-seeing or meetings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,624 reviews

Customer review rating 4.5/5

Erhan T. Business - Confirmed reviews ALL

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 3.0/5

Aditya T. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your stay. Please rest assured that your concerns have been noted and shared with the relevant teams to ensure that corrective measures are taken. At Novotel Suites Mall Avenue Dubai, we are committed to delivering a consistently high standard of service, and your comments help us identify areas for improvement. We genuinely appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

T. T. Families - Confirmed reviews ALL

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai

Customer review rating 5.0/5

Mariia Z. Families - Confirmed reviews ALL

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.5/5

Balu N. Solo - Confirmed reviews ALL

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 3.0/5

Aditya T. Business - Confirmed reviews ALL

Not that great. Nobody on your reception area and housekeeping picks up the phone.

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your stay. Please rest assured that your concerns have been noted and shared with the relevant teams to ensure that corrective measures are taken. At Novotel Suites Mall Avenue Dubai, we are committed to delivering a consistently high standard of service, and your comments help us identify areas for improvement. We genuinely appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

T. T. Families - Confirmed reviews ALL

Warm and welcoming staff

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai

Customer review rating 5.0/5

Mariia Z. Families - Confirmed reviews ALL

Great service, friendly staff

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.5/5

Balu N. Solo - Confirmed reviews ALL

All expectation was met.

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Makenzi K. Solo - Confirmed reviews ALL

The upgrade was icing on the cake.

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Hilal S. Business - Confirmed reviews ALL

My stay at Novotel Suites Dubai was nothing short of fantastic! From the moment I stepped into the lobby, I was welcomed with genuine warmth and genuine hospitality that set the tone for a memorable experience. The highlight of the stay was the exceptional leadership of the General Manager, Mr. Ghaith. His dedication to guest satisfaction is evident in every corner of the property. Mr. Ghaith leads by example, ensuring that high standards are maintained across all services while making time to connect with guests personally. A special mention goes to Mr. Ghaith’s entire team, whose positive attitude and upbeat energy made a huge difference throughout my stay. Every staff member—from the front desk to housekeeping and dining— greeted guests with bright smiles and a proactive "can-do" spirit. No request was too small, and their prompt, courteous service made me feel truly valued as a guest. Beyond the stellar service, the suite was clean, spacious, and comfortable, offering a great atmosphere to unwind after exploring the city. The location near Mall of the Emirates was convenient, but it’s really the wonderful team that makes this hotel stand out. If you are looking for a hotel in Dubai where you will be treated like family with warmth, professionalism, and outstanding hospitality, I cannot recommend Novotel Suites Dubai enough. Thank you to Mr. Ghaith and his incredible team for making my stay so pleasant—I will definitely be back!

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Abdul H. K. Families - Confirmed reviews ALL

best ever experience.

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.5/5

Hisham A. Solo - Confirmed reviews ALL

I appreciated for all staff .specially reception team .Room is big .cleaning very well & comfortable .

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Mall Avenue Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Monty C. Families - Confirmed reviews ALL

Very fast check in. No issues to complain about. The staff was very friendly and helpful all throughout my stay.

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.0/5

Aliya A. Solo - Confirmed reviews ALL

I like the location room size is pretty good

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 3.5/5

Saleem S. Families - Confirmed reviews ALL

Quiet and good but the room was not cleaned properly and no tissue was available in the room and toilets. Only one tissue box in one toilet

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.0/5

Lahmady M. Families - Confirmed reviews ALL

I have always enjoyed booking with Novotel suites, and I am looking forward once again.

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 3.5/5

Ashhad S. Families - Confirmed reviews ALL

Hotel is old, needs renovations

Customer review rating 3.0/5

Abdallah B. Families - Confirmed reviews ALL

Everything about the stay was great, as always, but this time the room had a noticeable musty moisture odor. I've stayed here multiple times before and it was never like this, so it's clearly a recent issue.

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 4.5/5

Moin U. J. Families - Confirmed reviews ALL

Good place to stay with the family. Really Enjoy our stay. Special thanks to Miss Maryam, Miss Nagla, Miss Matildah, Miss Tazhin, Mr Rana and Mr Nithin for excellent service. God bless you all. One request and suggestion. Please allow access to you tube and streaming devices connectivity.

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Maria B. M. Couples - Confirmed reviews ALL

Excellent stay

Customer review rating 5.0/5

Ghassan E. Business - Confirmed reviews ALL

Perfect

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Elias E. H. Business - Confirmed reviews ALL

As always, I had a wonderful stay here at Novotel Suites. I like the rooms size, a walking distance from Ma of The Emirates and a wonderful staff. Shout out to Hatem, who never fails to walk the extra mile to serve the customers. Also Nagla on the breakfast made sure I had a pleasant experience during breakfast.

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Customer review rating 5.0/5

Charlene R. Couples - Confirmed reviews ALL

Staff are friendly and professional. Always giving us late check out.

Dear Valued guest, We very much appreciate your feedback regarding your stay . It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati General Manager Novotel Suites & Ibis Mall Avenue Dubai

Other web-users rate our hotel

  • 1,045 reviews 9.7/10 Location
  • 1,420 reviews 7.7/10 Room
  • 2,554 reviews 9.3/10 Service
  • 28 reviews 6.3/10 WiFi
  • 749 reviews 7.9/10 Cleanliness
  • 522 reviews 7.9/10 Breakfast
  • 459 reviews 8.2/10 Food
  • 253 reviews 8.6/10 Value

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