Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.0/5 710 reviews

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Mercure Oxford Eastgate Hotel - Image 1
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Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Non contractual photo

Hot & Cold buffet breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  710 reviews

Customer review rating 4.5/5

Margaret H. Couples - Confirmed reviews ALL

A warm welcome set the tone for the whole stay - we had a lovely room in the new annex- very comfortable Bed very comfortable- bathroom very good with lovely toiletries Staff were all very friendly and helpful Great that able to park car Location perfect for exploring Oxford

Customer review rating 3.0/5

Wilkinson L. Families - Confirmed reviews ALL

First and foremost the staff were wonderful. They were helpful and worked really hard to solve any issues. The hotel and room was clean and tidy and the beds were comfortable. There was a good range of food available at breakfast. However, the staff are battling against the fabric of the hotel which needs updating. The shower in our room had poor water pressure and the shower door needed replacing. There was no air conditioning and although we were given a fan it was too noisy to have on through the night. Whoever owns the hotel needs to do their lovely staff a favour and spend some money on updating the interior.

Customer review rating 0.5/5

Cornelia W. Business - Confirmed reviews ALL

The fire alarm went off in the middle of the night. There was absolutely nobody to help the guest and guide them there was nobody to open the very heavy fire doors. I would have burned in there if this had been a real fire.

Dear Ms W., Thank you for your stay and your feedback. Thank you for taking the time to share your feedback. We are sorry to learn that there was some confusion regarding the breakfast hours and appreciate you bringing this to our attention. With regard to the fire alarm activations, please note that the fire alarm system is a life-safety system designed to protect both guests and staff. For this reason, every alarm activation must be treated as a genuine emergency and investigated thoroughly, regardless of the time of day or night. In the event of a fire alarm, guests are expected to follow the hotel's emergency procedures and evacuate the building. During these situations, our team's priority is to respond promptly, investigate the cause of the alarm, and ensure that the hotel and all guests are safe before normal operations can resume. While we understand that guests may have questions following an alarm activation, our team is not required to provide detailed reports or explanations regarding the cause of the alarm. Their responsibility is to manage the incident appropriately and ensure the safety of everyone on the premises. Regarding luggage assistance, as a historic building, the hotel does have certain structural limitations that can occasionally present challenges. We are genuinely sorry for any inconvenience this may have caused. Please be assured that our team is always happy to assist with luggage whenever support is requested and will do their best to help make our guests' stay as comfortable as possible. Thank you again for your comments. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 3.5/5

Hilary M. Couples - Confirmed reviews ALL

Room fine . Bathroom needed a bit of a paint .the fire alarm went iff at 4am and 7.20am . Both false alarms . No input though from any staff either time to tell us what was happening and what to do

Dear Ms M., Thank you for your stay and your feedback. We are pleased to hear that you found the room comfortable and our team friendly. We are sorry for the inconvenience caused by the fire alarm activations during your stay. However, the fire alarm system is a life-safety system and must be treated seriously at all times, regardless of the hour. Whenever an alarm is triggered, our team is required to respond immediately and carry out a full investigation to ensure the safety of all guests and staff. In the event of a fire alarm, guests are expected to follow the hotel's emergency procedures and evacuate the building when instructed. Our priority during such situations is to confirm that the property and the guests are safe. We hope you can appreciate the importance of these procedures and our commitment to maintaining the safety of everyone in the hotel. Thank you again for your comments, and we hope to welcome you back in the future. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 4.0/5

Maureen P. Business - Confirmed reviews ALL

Had to wait 5 minutes for someone to come to reception to check in, Reception area no atmosphere . Disappointing no food available apart from breakfast

Dear Maureen P., Thank you for taking the time to share your feedback. We are delighted to know that you found our location convenient and enjoyed your stay with us. At the same time, we sincerely apologise for the delay you experienced upon arrival. While we always strive to provide a warm and prompt welcome, we regret that you had to wait at reception before being assisted. We are also sorry to learn that the atmosphere in our reception area did not meet your expectations. Guest feedback is invaluable to us, and your comments will be shared with the team as we continually look for ways to enhance the overall guest experience. Regarding dining options, we understand your disappointment. We currently offer breakfast only. However, our central location places us within easy walking distance of many of Oxford's wonderful cafés, restaurants, and pubs. Our team maintains a carefully selected list of local recommendations and is always delighted to suggest suitable options based on our guests' preferences, whether for a casual lunch, traditional British cuisine, or a special evening meal. We are grateful for your feedback and hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. With warmest regards, Victoria Beliakova Rooms Division Manager

Other web-users rate our hotel

  • 648 reviews 9.1/10 Location
  • 935 reviews 5.6/10 Room
  • 639 reviews 7.9/10 Service
  • 29 reviews 3.2/10 WiFi
  • 498 reviews 4.6/10 Comfort
  • 344 reviews 6.9/10 Breakfast
  • 316 reviews 4.3/10 Cleanliness
  • 179 reviews 5.8/10 Value

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