Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.1/5 554 reviews

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Mercure Oxford Eastgate Hotel - Image 1
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Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
  • Room service

EASTGATE BRASSERIE

Non contractual photo

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  554 reviews

TripAdvisor Rating  3.8/5  1,949 reviews

The worst hotel I’ve experienced

TripAdvisor rating 1.0/5

Jacquie C TripAdvisor review

This hotel is the worst I have ever stayed in! Despite mild spring weather our room was unbearably hot without ventilation. The design of amenities within the room were entirely unthought out. There are no drawers or shelves for toiletries, clothes, underwear etc. the only storage for clothes was a cupboard with hanging space. However the cupboard space was almost entirely taken up by a built in fridge arrangement together with kettle, cups and coffee facilities. Am I. The bathroom - minimal horizontal space (wasted space beneath the basin) and not even a spot to hang a hand towel. Really - what are they thinking? No consideration has been given to what a traveller needs. We have made makeshift piles of clothes, moved the fridge out of the cupboard, used our cases as repositories for small articles (instead of drawers) and sweated through the night without covers. Atleast we have a roof over our head. But the cost is not commensurate with the the facilities and I would avoid this hotel like the plague.

Dear Jacqueline, Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that your experience fell so far below your expectations, and I appreciate your candid feedback. We regret that the room design and facilities did not meet your needs. Guest comfort is extremely important to us, and it’s clear that in this case, we missed the mark—particularly with ventilation, storage, and bathroom layout for your needs as a traveller. While we’re pleased to provide in-room amenities like a fridge and coffee station, we understand this should not come at the cost of practical storage or comfort. All these have been noted for any future planned renovations or improvements that we undertake. I’m also sorry that the room temperature caused you such discomfort—we will be investigating this issue further to prevent similar experiences in the future. We truly value your feedback as it helps us improve. Warmest regards Andrew – General Manager

Afternoon tea

TripAdvisor rating 5.0/5

Climber19841159869 Couples - TripAdvisor review

Would like to thank Amand Goyal and his team for providing an excellent experience today. He was very attentive but not overbearing. Nothing was too much trouble. Both the selection, quantity, and quality of food were excellent. Thank you for a wonderful afternoon tea.

Dear Climber, Thank you for your review of your recent Afternoon Tea experience with us at The Eastgate Brasserie. We are delighted to hear that Anand and the team in the restaurant created a memorable visit for you. Your kind words and recognition of both the service and product offering are truly appreciated and will be shared with our Front of House and Kitchen teams. We hope to welcome you back again in the near future. Warmest regards, Andrew – General Manager

Customer review rating 4.0/5

Maurice S. Couples - Confirmed reviews ALL

Overnight stay. Food was acceptable but coffee was appallingly bad.

Dear Maurice S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Merrill General Manager

Customer review rating 5.0/5

Marc F. Friends - Confirmed reviews ALL

Très bel hôtel au centre d’Oxford Chambres spacieuses et bien décorées Accueil très agréable Petit déjeuner varié Parking sur place( un peu cher)

Dear marc f., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Merrill General Manager

Customer review rating 5.0/5

Jaymala R. Couples - Confirmed reviews ALL

nice food and nice room

Dear Jaymala R., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Merrill General Manager

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Other web-users rate our hotel

  • 580 reviews 9/10 Location
  • 781 reviews 5.9/10 Room
  • 581 reviews 8/10 Service
  • 5 reviews 10/10 WiFi
  • 406 reviews 4.8/10 Comfort
  • 279 reviews 6.5/10 Breakfast
  • 271 reviews 4/10 Amenities
  • 258 reviews 4.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.