Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 3.9/5 777 reviews

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Mercure Oxford Eastgate Hotel - Image 1
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73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Non contractual photo

Hot & Cold buffet breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  777 reviews

Customer review rating 1.0/5

Ann C. Friends - Confirmed reviews ALL

Dear Ms C., Thank you for taking the time to share such detailed feedback. I am very sorry that your stay fell so far short of the standards you expected from a hotel of our brand. I am pleased that our reception team were able to assist you during your stay. However, I sincerely regret that the comfort of your room, breakfast service, and housekeeping did not provide the level of care and attention we aim to deliver. Your comments regarding the breakfast experience and room servicing are particularly concerning. These are important areas of our operation, and I will ensure your feedback is shared directly with the relevant department leaders for review and follow-up. We are also sorry that the warmer conditions affected your comfort. Our guest rooms are not advertised as being air conditioned, but we fully understand how difficult it can be to rest during periods of high temperatures. We genuinely appreciate your comments, and I will be sure to share this with them. At the same time, we regret that the wider experience did not reflect the same level of hospitality. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 5.0/5

Andrew C. Couples - Confirmed reviews ALL

Dear Mr C., Thank you for your excellent review. We are delighted that you enjoyed your stay and that our room and breakfast made such a positive impression. Your kind feedback is truly appreciated by our team. We look forward to welcoming you back to Oxford for another wonderful stay. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 3.5/5

Tim E. Couples - Confirmed reviews ALL

Dear Mr E., Thank you for recent stay with us and for sharing your experience. We are pleased that you enjoyed our excellent location, breakfast, and the atmosphere of your room. Regarding the windows, our building does have certain limitations, and the opening and operation of some windows are subject to restrictions relating to building safety and life-safety requirements. We are sorry that this caused some inconvenience during your stay. Regarding your arrival, we are sorry to hear that the early check-in arrangement affected your first impression. Our standard check-in time is 2:00 pm, while earlier access is available at an additional charge when requested and available. This is an optional service, entirely at the guest’s discretion, and we appreciate your understanding. Thank you again for your feedback. We hope to have the pleasure of welcoming you back to Oxford. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 4.0/5

Keith P. Families - Confirmed reviews ALL

Dear Mr P., Thank you for your lovely feedback. We are delighted that our location made such a convenient base for such a special occasion, and that you enjoyed the comfort of your stay and our breakfast. We are sorry that the room temperature was not quite as comfortable as you would have wished during your visit. We are pleased that, overall, you enjoyed your time with us and were able to make the most of your Oxford visit. Congratulations once again on the graduation, and we wish you every success and happiness for the exciting journey ahead. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 3.5/5

Jasmina P. Families - Confirmed reviews ALL

Dear Ms P., Thank you for your kind feedback. We are delighted that you enjoyed our central location and the warm hospitality of our team. I am sorry that the room temperature affected your comfort and rest. While our guest rooms are not advertised as being air conditioned, we fully appreciate how challenging warmer periods can be, and regret that the fans provided did not offer sufficient relief. We are pleased to share that the hotel will undergo an extensive refurbishment later this year, with improvements designed to enhance the comfort of our guest rooms. We would be delighted to welcome you back afterwards and hope to provide a more comfortable and relaxing stay. Warm wishes, Victoria Beliakova Rooms Division Manager

Other web-users rate our hotel

  • 673 reviews 9.1/10 Location
  • 1,008 reviews 5/10 Room
  • 690 reviews 7.7/10 Service
  • 33 reviews 3.1/10 WiFi
  • 569 reviews 3.7/10 Comfort
  • 358 reviews 6.9/10 Breakfast
  • 332 reviews 4.6/10 Cleanliness
  • 310 reviews 4/10 Amenities

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