Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 3.9/5 753 reviews

Mercure Oxford Eastgate Hotel - Image 1
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Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

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Room 1

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Non contractual photo

Hot & Cold buffet breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  753 reviews

Customer review rating 0.5/5

Kari M. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Danielle H. Solo - Confirmed reviews ALL

Dear Mr H., Thank you for your kind review. We are delighted to hear that you enjoyed our central location, found your room spacious and comfortable, and appreciated the quality of our breakfast. We are sorry that the temperature of your room affected your stay. We understand how important a comfortable sleeping environment is, particularly during warmer weather, and appreciate your feedback. Thank you once again for your comments. We hope to have the pleasure of welcoming you back in the future. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 0.5/5

Ross K. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Chris T. Business - Confirmed reviews ALL

Dear Mr T., Thank you for taking the time to share your detailed feedback. We are delighted that you enjoyed our central location and breakfast. However, we are truly sorry that the temperature in your room had such a significant impact on your stay. We fully understand how frustrating and uncomfortable this must have been, and we sincerely apologise that the measures in place did not provide the level of comfort you expected. As a historic listed building, we are subject to certain structural restrictions, which makes implementing modern cooling solutions quite complex. However, we are committed to improving our guests' experience and are carefully planning a comprehensive refurbishment later this year, seeking the best possible solutions to enhance comfort. We greatly appreciate your honest feedback, as it plays an important role in helping us improve. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and enjoyable stay. Warm regards, Victoria Beliakova Rooms Division Manager

Customer review rating 1.5/5

Devita J. F. Business - Confirmed reviews ALL

Dear Devita J. F., Thank you for taking the time to share your feedback, and for your continued loyalty as an Accor Live Limitless Platinum member. We are sincerely sorry to learn that the bathroom layout in Room 807 did not meet your expectations and caused you discomfort during your six-night stay. We fully appreciate how this would have affected your overall experience. While we do not have a separate room category for accessible rooms, some of our rooms are adapted with accessible bathroom layouts. Due to the high occupancy and the warm weather during your stay, we were trying to find the best possible accommodation for you as one of our valued Platinum members and were pleased to offer one of the limited number of rooms equipped with air conditioning. We regret that, despite our intentions, this solution did not provide the level of comfort you expected. Please accept our sincere apologies for the inconvenience caused. We truly value your loyalty and your feedback, and we hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future. Warm wishes, Victoria Beliakova Rooms Division Manager

Other web-users rate our hotel

  • 651 reviews 9/10 Location
  • 968 reviews 5.2/10 Room
  • 668 reviews 7.6/10 Service
  • 33 reviews 3/10 WiFi
  • 530 reviews 3.9/10 Comfort
  • 351 reviews 6.7/10 Breakfast
  • 319 reviews 4.4/10 Cleanliness
  • 175 reviews 5.3/10 Value

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