Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 3.8/5 806 reviews

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Mercure Oxford Eastgate Hotel - Image 1
Mercure Oxford Eastgate Hotel - Image 2
Mercure Oxford Eastgate Hotel - Image 3
Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Double or Twin Room

Photo out of - Classic Double or Twin Room

These rooms offer comfort & charm in this historic townhouse with feature headboards, luxurious rainfall shower, tea and coffee making tray, fridge, safe, hairdryer and WiFi. Please advise preferred bed type prior to arrival, double or twin.

Max. number of persons
2

Bedding

King size bed(s) x1

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • Bedding 1 x King size bed(s) and 2 x Twin bed(s)
See availabilities

The Privilege Double rooms offer an upgraded bedroom experience with rainfall shower, complimentary high speed WiFi, Nespresso coffee machine, soft drink mini bar, robe and slippers.

Max. number of persons
2

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The Privilege rooms offer an upgraded bedroom experience with rainfall shower, complimentary high speed WiFi, Nespresso coffee machine, soft drink mini bar, robe and slippers. Please advise on bed layout preference prior to arrival, double or twin.

Max. number of persons
2

Bedding

Twin bed(s) x2

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The Classic Single rooms offer complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities.

Max. number of persons
1

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Overlooking the Oxford High Street and contemporarily refurbished, the suite is equipped with a comfortable King size bed, separate lounge area, flat screen TVs, coffee machine and tea facilities, in room mini-bar, MP3 connector, robe and slippers.

  • Views:

    Historic side view

Max. number of persons
2

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 81 rooms
  • One room for people with reduced mobility
  • 3 family rooms
  • One connecting room
  • 81 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed

Catering

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Breakfast à la carte

Business

One Meeting room

2 breakfasts

Non contractual photo

  • Hot Breakfast

Breakfast à la carte

Services

  • Hot Breakfast

Hot & Cold buffet breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  806 reviews

Customer review rating 3.0/5

Colin E. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Danny Satheeskumar Reception Duty Manager Mercure Oxford Eastgate Hotel.

Customer review rating 1.5/5

Sheerja B. Business - Confirmed reviews ALL

Customer review rating 1.0/5

Anveer S. Families - Confirmed reviews ALL

Dear Anveer S., Thank you for sharing your feedback. We are pleased that you found our location convenient, but we sincerely regret that the room and its comfort did not meet your expectations fully. We are pleased to share that an extensive refurbishment is planned for later this year, with improvements to enhance the comfort and overall guest experience while preserving the character of our historic property. We hope that, in the future, we may have the opportunity to welcome you back and provide a stay that better reflects our standards. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 5.0/5

Stephen W. Families - Confirmed reviews ALL

Dear Mr W., Thank you for the lovely review of our hotel, we are delighted to know that you enjoyed your stay and hope to see you again very soon. Sincerely, Victoria Beliakova Rooms Division Manager

Customer review rating 1.0/5

Marie-luiza D. M. Business - Confirmed reviews ALL

Dear Ms D. M., Thank you very much for taking the time to share your detailed feedback with us. We are truly sorry to hear about your experience, and we completely understand how important a smooth, comfortable and professional stay should be, particularly when travelling for business. Please accept our sincere apologies that your arrival experience did not reflect the level of service you expected from Mercure and Accor. As your reservation was made through a third party on your behalf, the usual Accor member benefits and privileges associated with a direct Accor booking do not apply to this reservation. Nevertheless, we greatly appreciate your Accor membership and fully understand your expectations as a valued member. With regard to your room, we would like to clarify that you were kindly given a complimentary upgrade to one of our Privilege Rooms. These rooms are more spacious and include additional amenities designed to make our guests' stays more comfortable. Your room was also specifically allocated on the quieter courtyard side of the hotel rather than facing Merton Street, which can naturally experience more noise due to our central city-centre location. That said, we fully appreciate that you had specifically requested a quiet room, and we are sorry that you were still disturbed by morning delivery activity. Regarding the internet connection, we are very sorry for the inconvenience this caused, particularly given that you needed to prepare an important presentation for the following day. We did not receive any reports of internet issues during your stay. As an Accor member, you could also have accessed the dedicated Accor membership internet connection once logged in, which provides faster access than the standard 24-hour connection. We are sorry that this information was not communicated to you clearly enough during check-in. We are equally sorry to hear about the other issues you experienced, including the breakfast environment, shower drainage and the difficulties you encountered when making your requests. These are certainly not the details we would want any guest to have to deal with, and your comments will be shared with the relevant departments so that they can be reviewed and addressed. We have carefully considered your request for a complimentary night's stay. Unfortunately, we are unable to offer a complimentary night on this occasion. However, as a genuine gesture of apology and in recognition of your disappointment, we would be pleased to add 3,000 ALL – Accor Live Limitless Reward points to your account, despite the reservation having been made through a third party. Once again, please accept our sincere apologies. We are genuinely sorry that your stay did not meet the standard you quite reasonably expected from Mercure and Accor. Your feedback is important to us, and we hope that you will allow us another opportunity in the future to provide you with the experience you should have received from us. Warm wishes, Victoria Beliakova Rooms Division Manager

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Danny Satheeskumar Reception Duty Manager Mercure Oxford Eastgate Hotel.

Customer review rating 1.5/5

Sheerja B. Business - Confirmed reviews ALL

Room was tiny with old and frayed carpets and old/ worn-out fixtures in the bathroom. Claustrophobic. Breakfast was good.

Customer review rating 1.0/5

Anveer S. Families - Confirmed reviews ALL

Convenient location but the room was small, run down and in the basement. It was very hot and the AC didn’t work, the fan in the room did very little and I opened my window onto the car park and bins. Not very impressed.

Dear Anveer S., Thank you for sharing your feedback. We are pleased that you found our location convenient, but we sincerely regret that the room and its comfort did not meet your expectations fully. We are pleased to share that an extensive refurbishment is planned for later this year, with improvements to enhance the comfort and overall guest experience while preserving the character of our historic property. We hope that, in the future, we may have the opportunity to welcome you back and provide a stay that better reflects our standards. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 5.0/5

Stephen W. Families - Confirmed reviews ALL

Lovely hotel in city centre location. Parking was very limited but available on a 1st come basis.

Dear Mr W., Thank you for the lovely review of our hotel, we are delighted to know that you enjoyed your stay and hope to see you again very soon. Sincerely, Victoria Beliakova Rooms Division Manager

Customer review rating 1.0/5

Marie-luiza D. M. Business - Confirmed reviews ALL

I will be writing to the manager to follow up as I am expecting a complimentary night's stay to compensate.

Dear Ms D. M., Thank you very much for taking the time to share your detailed feedback with us. We are truly sorry to hear about your experience, and we completely understand how important a smooth, comfortable and professional stay should be, particularly when travelling for business. Please accept our sincere apologies that your arrival experience did not reflect the level of service you expected from Mercure and Accor. As your reservation was made through a third party on your behalf, the usual Accor member benefits and privileges associated with a direct Accor booking do not apply to this reservation. Nevertheless, we greatly appreciate your Accor membership and fully understand your expectations as a valued member. With regard to your room, we would like to clarify that you were kindly given a complimentary upgrade to one of our Privilege Rooms. These rooms are more spacious and include additional amenities designed to make our guests' stays more comfortable. Your room was also specifically allocated on the quieter courtyard side of the hotel rather than facing Merton Street, which can naturally experience more noise due to our central city-centre location. That said, we fully appreciate that you had specifically requested a quiet room, and we are sorry that you were still disturbed by morning delivery activity. Regarding the internet connection, we are very sorry for the inconvenience this caused, particularly given that you needed to prepare an important presentation for the following day. We did not receive any reports of internet issues during your stay. As an Accor member, you could also have accessed the dedicated Accor membership internet connection once logged in, which provides faster access than the standard 24-hour connection. We are sorry that this information was not communicated to you clearly enough during check-in. We are equally sorry to hear about the other issues you experienced, including the breakfast environment, shower drainage and the difficulties you encountered when making your requests. These are certainly not the details we would want any guest to have to deal with, and your comments will be shared with the relevant departments so that they can be reviewed and addressed. We have carefully considered your request for a complimentary night's stay. Unfortunately, we are unable to offer a complimentary night on this occasion. However, as a genuine gesture of apology and in recognition of your disappointment, we would be pleased to add 3,000 ALL – Accor Live Limitless Reward points to your account, despite the reservation having been made through a third party. Once again, please accept our sincere apologies. We are genuinely sorry that your stay did not meet the standard you quite reasonably expected from Mercure and Accor. Your feedback is important to us, and we hope that you will allow us another opportunity in the future to provide you with the experience you should have received from us. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 0.5/5

Jeremy M. Couples - Confirmed reviews ALL

My room was dilapidated, particularly the bathroom where the door, shower hose and shower tray were all broken. This was made worse by bad housekeeping: there was human excrement on the toilet bowl on arrival and the soap dispensers were almost empty. On arrival I was informed that there was no air conditioning and no lift to the second floor. No offer was made to assist with my luggage. On arrival I was informed that I could not park my car at the hotel although I had called two hours before my arrival and was told that I could park. On arrival I booked a late checkout. This however was not implemented because my room key stopped working at noon, the regular checkout time. I had to navigate the stairs again to get my key reset. I put a do not disturb sign on my door because I wanted to sleep late. Despite this I was woken up by the cleaner banging on my door and calling out.

Dear Mr M., Thank you for taking the time to share your detailed feedback. Please accept our sincere apologies that your stay left you disappointed. We are particularly sorry about the condition and cleanliness of your room on arrival. The issues you describe, are deeply regrettable and fall well below the standards we expect from our team. We also regret the number of additional frustrations you encountered during your stay. Taken together, we fully understand why these experiences significantly affected your impression of the hotel. While our historic property does have certain architectural and operational limitations, these should never come at the expense of thoughtful and attentive service. Your comments have been shared with the relevant teams so that the points raised can be properly reviewed and addressed. We are also preparing for an extensive refurbishment later this year, which will provide an important opportunity to improve the condition and comfort of our guest rooms while preserving the character of our historic property. Please accept our sincere apologies once again. We are genuinely sorry that we did not deliver the experience you expected, and we appreciate your honesty in bringing these matters to our attention. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 4.5/5

Sebastian R. Couples - Confirmed reviews ALL

We stayed at the Eastgate Hotel during our visit to Oxford, primarily because of its excellent location for exploring Tolkien’s Oxford and the places connected with his life and work. Our double room with a view of the Examination Schools was lovely, comfortable and full of Oxford atmosphere. The staff were exceptionally friendly and helpful, and the breakfast was very good. The location is truly unique, right between Merton College and Magdalen College, and within easy walking distance of many of Oxford’s most interesting places. For anyone interested in Tolkien and Oxford’s literary history, this is an especially wonderful place to stay. We thoroughly enjoyed our stay and would happily return.

Dear Mr Sebastian R., Thank you for such a generous and beautifully considered review. It is particularly rewarding to know that our hotel could form part of your experience of Oxford and its fascinating literary heritage. We are delighted that you enjoyed the character and atmosphere of your stay, and that our team made you feel genuinely welcomed and well cared for. Your kind recognition of their friendliness and helpfulness will be especially meaningful to our colleagues, as thoughtful and personal service is at the heart of what we strive to provide. It is wonderful to hear that you enjoyed your time with us so thoroughly and would happily return. We would be delighted to welcome you back to Oxford whenever your travels bring you this way, and to have the opportunity to make your next visit just as memorable. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 2.5/5

Richard N. Families - Confirmed reviews ALL

Whilst cleanliness and staff service were good, the room was very cramped, the decor very tired and there was a pervading unpleasant smell of drains.

Dear Mr Richard N., Thank you for sharing your feedback. We are delighted that our cleanliness and service left a positive impression, but we are genuinely sorry that the overall comfort and condition of your room did not meet your expectations. We understand how important a pleasant and comfortable room is to the overall experience, and we regret that we fell short on this occasion. Your comments have been shared with the relevant teams and will be carefully considered as we continue working to improve our standards. We hope to have the opportunity to welcome you again and provide a stay that is considerably more comfortable and enjoyable. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 4.0/5

Terje O. Couples - Confirmed reviews ALL

The hotel is very close to High Street and a short walk from all you need. Very frendly staff and a good breakfast. The safe on the room did not work properly.

Dear Terje O., Thank you for the great review of our hotel, It is wonderful to hear that you enjoyed your time with us. We would be delighted to welcome you back to Oxford in the future and hope to make your next visit equally memorable. Sincerely, Victoria Beliakova Rooms Division Manager

Customer review rating 1.5/5

Victoria K. Families - Confirmed reviews ALL

I arrived with my two sons the evening before we were to head to Heathrow. We stayed in room 114 which is the large Russell suite. While the decor was nice, everything was relatively rundown with dings on the wood and grime on the walls of the shower stall. There was also a large brown stain on the chaise lounge which was covered by a velvet green throw. The shower pan was completely clogged which made showering very uncomfortable and essentially impossible without the water threatening to overflow onto the floor. Staff could not unclog it because maintenance was no longer on site so we had to go to the third floor into room 303 to shower there - walking up two flights of stairs because there was no elevator access there, and down the hallway which was the length of the entire hotel. I asked staff to help me set up the sofa bed, because the mattress was incredibly heavy and awkward to pull out from the base of the sofa. While the young gentleman was friendly, he had no idea that he should actually set up the bed and actually asked me whether I wanted to use the velvet sofa pillows (without pillow covers) as bed pillows overnight. I had to ask for a duvet and a duvet cover because all he did was put the bottom sheet on, after unfortunately throwing it on the floor instead of setting it on the nightstand to free his hands to pull out the sofa bed. I point out these elements not because they irritated me immensely at the time, but only to note that for a hotel supposedly on the higher end of the Accor brand, service and facilities could be improved.

Dear Ms Victoria K., Thank you for taking the time to share such a thoughtful and detailed account of your stay. We are genuinely sorry that your experience did not reflect the level of comfort and care we aim to provide. We greatly appreciate your understanding and the constructive manner in which you have shared your observations. Your feedback has been carefully noted and shared with the relevant teams for review and follow-up. As a gesture of goodwill, we are pleased to add 2,000 Accor Reward points to your Silver membership account in recognition of the inconveniences experienced during your stay. We hope this small gesture conveys how much we value your feedback and continued loyalty. We are also preparing for an extensive refurbishment later this year, which will provide an important opportunity to enhance the condition of our rooms and the overall guest experience while preserving the character of our historic property. Thank you once again for your honesty and for choosing to stay with us. We sincerely hope to have the pleasure of welcoming you and your family again and providing an experience that is far more comfortable and memorable. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 4.0/5

Sophie M. Couples - Confirmed reviews ALL

We had an overall great experience.

Customer review rating 5.0/5

Robin E. Couples - Confirmed reviews ALL

Lovely stay at the hotel - we were upgraded to a lovely quite room away from the main building - great team who helped us with directions around the city and the room was both clean and nice - some nice bed side tables made from books as well - we would stay there again if we are ever back in oxford.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Danny Satheeskumar Mercure Oxford Eastgate Hotel.

Customer review rating 5.0/5

Eduard K. Couples - Confirmed reviews ALL

A wonderful hotel in a beautiful Oxford location facing the magnificent examination halls with excellent local transport links. It is just around the corner from several bus stops serving the local area, as well as the railway station, Heathrow, Gatwick and London. The rooms are very comfortable and classically styled, with a real sense of Oxford charm but modern luxurious touches and premium crisp cotton bed linen and fluffy towels. The staff were genuinely friendly, welcoming and incredibly helpful. A great selection at breakfast.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Danny Satheeskumar Mercure Oxford Eastgate Hotel

Customer review rating 1.0/5

Elaine F. Business - Confirmed reviews ALL

Room I was allocated in the main building had 2 of the 3 windows painted shut, and was so unbearably hot that it could not be stayed in. When I asked to be moved rooms, I was told that the only option was in the annex, where the air con was working but there was no hot water as the boiler had broken. I opted to go to the annex due to the unbearable heat in my first room, where I was put on the ground floor (in the disabled accessible room), despite being a woman staying alone and having no accessibility needs, which would suggest a room on the first floor would be more suitable.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Danny Satheeskumar Mercure Oxford Eastgate Hotel.

Customer review rating 2.5/5

Helen W. Couples - Confirmed reviews ALL

The hotel was well located in Central oxford and had the benefit of car parking. The room was quite basic with no air conditioning. The restaurant and bar were closed but you could get a limited selection of drinks from reception

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Danny Satheeskumar Mercure Oxford Eastgate Hotel.

Customer review rating 4.5/5

Lara N. Couples - Confirmed reviews ALL

Great location and very easy to get to. We were lucky enough to get a parking space at the rear of the hotel. Staff were very friendly and the room was lovely and spacious, we were in room 904 in the new building.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Danny Satheeskumar Mercure Oxford Eastgate Hotel.

Customer review rating 4.0/5

Lucy T. Families - Confirmed reviews ALL

Staff were extremely friendly and helpful . Historic building with great amenities and views.

Customer review rating 2.0/5

Stephen S. Couples - Confirmed reviews ALL

We arrived to be told our double room had no hot water. We asked for an alternative to be told there wasn't one. When we insisted on speaking to a manager, a twin room suddenly became available. At no point was any compensation offered until we spoke to reception again in the evening and they offered a complimentary bottle of wine.

Customer review rating 2.0/5

Rachael H. Couples - Confirmed reviews ALL

Room was obnoxiously hot despite a "fan" being on. Windows barely opened so even on a cool night outside sleep was hard to come by. Won't rush back!

Customer review rating 3.5/5

Rene V. Business - Confirmed reviews ALL

The hotel is really well located, just off busy High Street in Oxford. Cosy interior, friendly staff, good breakfast. However, no airco which makes it quite challenging to sleep during heatwaves. Luckily, they put a ventilator in each room, which helped a little. Outside the summer season, it should not be a showstopper though.

Other web-users rate our hotel

  • 700 reviews 9/10 Location
  • 1,042 reviews 4.9/10 Room
  • 713 reviews 7.6/10 Service
  • 33 reviews 3.6/10 WiFi
  • 591 reviews 3.6/10 Comfort
  • 369 reviews 6.4/10 Breakfast
  • 339 reviews 4.7/10 Cleanliness
  • 322 reviews 3.8/10 Amenities

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