Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.0/5 703 reviews

Mercure Oxford Eastgate Hotel - Image 1
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Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

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Room 1

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Non contractual photo

Hot & Cold buffet breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  703 reviews

Customer review rating 4.0/5

Maureen P. Business - Confirmed reviews ALL

Dear Maureen P., Thank you for taking the time to share your feedback. We are delighted to know that you found our location convenient and enjoyed your stay with us. At the same time, we sincerely apologise for the delay you experienced upon arrival. While we always strive to provide a warm and prompt welcome, we regret that you had to wait at reception before being assisted. We are also sorry to learn that the atmosphere in our reception area did not meet your expectations. Guest feedback is invaluable to us, and your comments will be shared with the team as we continually look for ways to enhance the overall guest experience. Regarding dining options, we understand your disappointment. We currently offer breakfast only. However, our central location places us within easy walking distance of many of Oxford's wonderful cafés, restaurants, and pubs. Our team maintains a carefully selected list of local recommendations and is always delighted to suggest suitable options based on our guests' preferences, whether for a casual lunch, traditional British cuisine, or a special evening meal. We are grateful for your feedback and hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. With warmest regards, Victoria Beliakova Rooms Division Manager

Customer review rating 3.5/5

Jamie A. Solo - Confirmed reviews ALL

Dear Mr A., Thank you for taking the time to share your feedback. We are delighted to hear that you found our team friendly and helpful and that your room was clean. We are especially pleased that our housekeeping colleague was able to assist you promptly and make things a little easier after the accident. We are sorry to hear that the room and the restaurant experience did not fully meet your expectations. Your comments have been noted and will be shared with the relevant teams. Thank you once again for your kind words, and we hope to welcome you back again soon. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 4.0/5

Britt H. Friends - Confirmed reviews ALL

Dear Mr H., Thank you for your kind review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon, Sincerely, Victoria Beliakova Rooms Division Manager

Customer review rating 2.0/5

Graham M. Couples - Confirmed reviews ALL

Dear Mr M., Thank you for your feedback. We’re sorry to hear that not all expectations were met during your stay. We understand how important a comfortable environment is, especially during hot weather, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide a more pleasant experience in the future. Best wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 3.5/5

Andrew H. Couples - Confirmed reviews ALL

Dear Mr H., Thank you for taking the time to share your feedback. We are pleased to hear that our team, particularly Henry, made such a positive impression during your stay. We will be sure to pass on your kind words to him. We sincerely apologize for the inconvenience caused by the noise on your first night and the issue with the shower controls in your room. While we are glad our staff were able to relocate you to a quieter room promptly, and we regret that the maintenance issue affected your comfort. Your comments are greatly appreciated, as they help us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide an experience that fully meets your expectations. Warm wishes, Victoria Beliakova Rooms Division Manager

Other web-users rate our hotel

  • 648 reviews 9.1/10 Location
  • 935 reviews 5.6/10 Room
  • 639 reviews 7.9/10 Service
  • 29 reviews 3.2/10 WiFi
  • 498 reviews 4.6/10 Comfort
  • 344 reviews 6.9/10 Breakfast
  • 316 reviews 4.3/10 Cleanliness
  • 179 reviews 5.8/10 Value

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