Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.0/5 662 reviews

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Mercure Oxford Eastgate Hotel - Image 1
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73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EASTGATE BRASSERIE

Non contractual photo

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  662 reviews

Customer review rating 5.0/5

Emma R. Families - Confirmed reviews ALL

Great pre arrival support. Warm welcome for us and our 2 dogs. Quiet rooms considering such a central location.

Dear Emma, Thank you for your recent stay and lovely feedback, it truly means a lot for the team! Hope to welcome you again and provide with a seamless experience, Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 4.0/5

Stephen B. Couples - Confirmed reviews ALL

This hotel is central to all that Oxford has to offer within walking distance of the train station . Please note there is no restaurant on site for evening meals .

Customer review rating 2.5/5

Vicky P. Couples - Confirmed reviews ALL

The staff were friendly and professional. The hotel is looking tired. Carpets in stair were worn with loose threads showing. Our room was on top floor in 300+. Very expensive for a small room in the loft. Not what I was expecting from a Mercure Hotel. We have stayed in many and this was not a great memory .

Daer Vicky, Thank you for taking the time to share your feedback. We are delighted to hear that you found our team welcoming and professional. However, I am sorry to learn that the condition of the hotel and your room did not meet your expectations. Please accept my sincere apologies for the disappointment caused. Your comments have been noted and shared with the relevant teams, as we continuously work to improve our guests’ experience. We truly value your loyalty to the Mercure brand and hope to have the opportunity to welcome you back for a much more enjoyable stay in the future. Kind regards, Victoria Beliakova Rooms Division Manager

Customer review rating 5.0/5

Simon S. Business - Confirmed reviews ALL

Our stay at Mercure Oxford Eastgate Hotel was mainly about convenience, and in that regard the hotel delivered well. As the name suggests, the hotel sits on the east side of University of Oxford, making it very easy to access the city centre and explore Oxford on foot. For guests travelling by car, the on-site garage is also a big advantage and makes arrival much easier compared with many city-centre hotels. While some areas of the stay could be improved, the team was clearly trying their best and we appreciated their efforts and friendly attitude throughout our visit.

Dear Mr S., Thank you for taking the time to share your thoughtful feedback following your recent stay at Mercure Oxford Eastgate Hotel. We are delighted to know that our central location and convenient on-site parking contributed positively to your visit and allowed you to enjoy Oxford with ease. Being situated beside the historic University of Oxford is certainly something many of our guests value greatly. We also sincerely appreciate your kind recognition of our team’s efforts and warm hospitality. Your encouraging words mean a great deal to us, and we will be pleased to share your compliments with the entire staff. At the same time, we value your constructive observations regarding the aspects of the stay that could be improved. Guest feedback is incredibly important to us as we continually strive to enhance the overall experience we provide. It was a pleasure to welcome you, and we very much hope to have the opportunity to host you again in the future for an even more seamless and enjoyable stay. Warm regards, Victoria Beliakova

Customer review rating 4.5/5

Farah D. F. Business - Confirmed reviews ALL

I had a pleasant two night stay at the hotel. As I normally do not take breakfast, I cannot comment on the quality of breakfast, although it was included in the price. I have two suggestions based on my stay - (1) Please provide a toilet brush in the bathroom so we are not forced/obligated to leave traces for the cleaning ladies. (2) kindly check if the automatic door closer can be adjusted such that it does not make a loud bang, it was a bit disturbing with the many people coming in and going out.

Dear Farah D. F., Thank you for your lovely feedback following your recent stay with us. We are delighted to know that you enjoyed your room and appreciated the charm of our historic building. We also sincerely thank you for sharing your thoughtful suggestions regarding the bathroom amenities and door closer adjustment. Your comments are truly valuable and have been shared with the relevant teams for review. We greatly appreciate your feedback and hope to have the pleasure of welcoming you back again soon to Mercure Oxford Eastgate Hotel. Warm regards, Victoria Beliakova Rooms Division Manager

Other web-users rate our hotel

  • 639 reviews 9.1/10 Location
  • 889 reviews 5.7/10 Room
  • 618 reviews 7.7/10 Service
  • 24 reviews 3.9/10 WiFi
  • 469 reviews 4.6/10 Comfort
  • 329 reviews 6.8/10 Breakfast
  • 308 reviews 4.1/10 Cleanliness
  • 304 reviews 3.8/10 Amenities

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