Mercure Oxford Eastgate Hotel

Name: Mercure Oxford Eastgate Hotel | 4 Star Hotel - ALL
Address: 73 High Street, Oxford, OXFORDSHIRE, OX1 4BE, GB
Telephone: +441865248332
Rating: 3.9

Customer review rating (ALL Rating) 3.9/5 739 reviews

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73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

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Mercure Oxford Eastgate Hotel

Hotel for travellers looking for local and authentic experiences

Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower. The convenient central location allows guests to easily discover Oxford most iconic landmarks. City sightseeing tours are available in the area, making this a great base for guests who want to explore. The hotel offers modern, comfortable rooms which are perfectly equipped to accommodate individuals, couples and families.

The hotel boasts a choice of rooms including classic and privilege options. Those looking for an extra special trip should consider the deluxe suite, which overlooks Oxford High Street and offers luxurious extras including a coffee machine and robe.

"Mercure Oxford Eastgate Hotel is well located for exploring the city, centrally situated on Oxford High Street and opposite Magdalen College. Oxford is packed full of historic things to see and do. Welcome !"
Andrew Merrill, General Manager

Andrew Merrill, Hotel Management

Hotel extras

Central location with nearby transport links
17th Century building with original features
Eastgate Brasserie
Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Room

Classic Double room

2 pers. max

Bedding 1 x Double bed(s)

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Room

Classic Double or Twin Room

2 pers. max

Bedding 1 x King size bed(s) and 2 x Twin bed(s)

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Room

Privilege Double Room

2 pers. max

Bedding 1 x Double bed(s)

See availabilities

Room

Privilege Double or Twin Room

2 pers. max

Bedding 2 x Twin bed(s) and 1 x King size bed(s)

See availabilities

Room

Classic Single room

1 pers. max

Bedding 1 x Single bed(s)

See availabilities

Suite

Deluxe Suite

2 pers. max

Bedding 1 x King size bed(s) and 1 x Double sofa bed(s)
Views: Historic side view

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Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

+44 1865 248332

+44 1865 794163

OXFORD

Railway station

Access: 1.61 km / 1 mi 10 min walk / 5 min drive

River Thames

Tourist attraction

Access: 320 m / 0.2 mi 2 min walk / 1 min drive

History of Science

Museums

Access: 400 m / 0.25 mi 7 min walk / 8 min drive

Christchurch College

Historic monument

Access: 800 m / 0.5 mi 2 min walk / 1 min drive

Bodleian Library

Historic monument

Access: 800 m / 0.5 mi 2 min walk / 1 min drive

University of Oxford

Tourist attraction

Access: 800 m / 0.5 mi 2 min walk / 1 min drive

City Sightseeing Bus

Tourist attraction

Access: 800 m / 0.5 mi 2 min walk / 1 min drive

The Story Museum

Museums

Access: 1 km / 0.62 mi 10 min walk / 5 min drive

Museum of Oxford

Museums

Access: 1 km / 0.62 mi 10 min walk / 5 min drive

Oxford Castle

Historic monument

Access: 1.21 km / 0.75 mi 10 min walk / 4 min drive

Blenheim Palace

Tourist attraction

Access: 13.4 km / 8.33 mi 24 min drive

Cotswold Wildlife Park

Zoo

Access: 22 km / 13.67 mi 47 min drive

Henley-on-Thames

Tourist attraction

Access: 32.19 km / 20 mi 30 min drive

The Cotswolds

Tourist attraction

Access: 33.9 km / 21.06 mi 1 hrs 2 min drive

Cotswold Water Park

Tourist attraction

Access: 37.6 km / 23.36 mi 1 hrs 9 min drive

Oxford Walking Tours

Historic monument

Access: 56.33 km / 35 mi 40 min drive

Oxford Botanical Gardens

Park

BICESTER VILLAGE

Shopping centre/mall

Access: 13.4 km / 8.33 mi 24 min drive

WESTGATE SHOPPING CENTRE

Shopping centre/mall

Access: 19.31 km / 12 mi 25 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Pets welcome
Wi-Fi
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

2 breakfasts

Non contractual photo

Hot & Cold buffet breakfast.

Meetings & Events

Number of Meeting Room: 1
Surface of the largest room
Maximum seats capacity: 6
Maximum capacity for banquets: 0

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 3.9/5 739 reviews

Alison H. Families - 7/7/2026 Confirmed reviews ALL

Rm605 is a closet without windows that opens sufficiently to allow any air flow. The 2 fans were inadequate in any sense of reducing the hot temperature in the room. When i mentioned this to the front desk person he dismissed my concerns saying it is well noted there is no air conditioning. I asked for another room, but there were none available. He mentioned a cooling machine and asked if I had one. No, and he'd get it to my room. This was before 8am. Returned to our room late afternoon it was again extremely hot with 2 fans going all day but no cooling machine. I had to go to the desk again and request this cooling machine. Someone dropped it off no instructions. Ice was delivered but by 2 am the ice melted, the water was warm by 2 am. I had no ability to get more ice. So we had no sleep for 2 nights, minimal effort on your part. That room should never be used during the summer. It is unhealthy and dangerous for any elderly person or someone with cardiac or respiratory ailments. Its unsafe extremely uncomfortable and definitely not worth the high rate we paid. We were very dissatisfied with this hotel. The hallway and lobby were cooler but I think it would not have been acceptable for us to sleep in the lobby or keep our door open to get the cooler air in all night. Unacceptable level of service for the rate expected.

Dear Ms H., Thank you for taking the time to share your detailed feedback. We are sincerely sorry to learn that your stay did not meet your expectations and that the unusual heatwave made your visit so uncomfortable. We fully appreciate that the fans provided were not sufficient to ensure your comfort. We are particularly disappointed to read that the portable cooling unit promised to you was not delivered promptly and that you had to follow this up yourself. This does not reflect the attentive and seamless service we strive to provide, and we sincerely apologise for this oversight. Please be assured that your comments have been shared with the relevant managers for review. Looking ahead, we are pleased to share that the hotel is scheduled to undergo a significant refurbishment later this year. This investment will include improvements designed to enhance our guests' comfort while carefully preserving the unique heritage of our historic building. Thank you once again for sharing your experience. While we regret that we were unable to provide the stay you had anticipated, your feedback is invaluable in helping us improve, and we hope we may have the opportunity to restore your confidence in the future. Warm wishes, Victoria Beliakova Rooms Division Manager

Paul F. Couples - 7/6/2026 Confirmed reviews ALL

Dear F., Thank you for taking the time to share your feedback. We are sincerely sorry that the temperature in your room prevented you from enjoying a comfortable night's sleep. We fully understand how disappointing this must have been. As our hotel is housed within a historic building, there are certain structural limitations that prevent the installation of conventional air conditioning. We appreciate your comments regarding clearer communication, and your feedback has been shared with the relevant teams for consideration. We are pleased to share that an extensive refurbishment programme is scheduled to commence towards the end of this year, with significant enhancements planned to improve guest comfort while preserving the unique character of our historic property. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Victoria Beliakova Rooms Division Manager

Jennifer E. Couples - 7/5/2026 Confirmed reviews ALL

While the weather was warm, the hotel was pleasantly cool, until we got to our room. Upon opening the door we were met by a blast of stagnant hot air. The room was oppressive and with the windows only able to open a couple of centimetres, there was no possibility of airing it out. The supplied fan was a good one, but basically did nothing but circulate the hot air. We propped open the door to the hallway for some time to try and pull some air through the room which helped a little with the smell but was obviously not a long term solution. We went out until nearly midnight, hoping to find the room cooler on our return, but without being able to open the window it remained uncomfortably hot all night and we were unable to sleep. With the weather predicted to be up to eight degrees this week I fear for anyone staying in 603 or similar rooms. It was an expensive night for the worst sleep I’ve ever had. The bed was comfortable and I’m sure in cooler weather it would have been fine. Bathroom fixings were also wonky on the wall, making it look cheap.

Dear Ms E., Thank you for taking the time to share such detailed feedback following your stay with us. Whilst we are pleased to know that you found the bed comfortable and appreciated the cooler atmosphere in our public areas, we are truly sorry to learn that the temperature in your room had such a significant impact on your stay. We fully understand how disappointing it must have been to experience such discomfort, particularly when it affected your ability to enjoy a restful night's sleep. As our hotel is housed within a historic building, there are certain structural limitations. We sincerely regret that the fan provided did not offer sufficient relief. We also appreciate your comments regarding the condition of the bathroom fittings. This is certainly not the standard we aim to present, and your observations have been shared with our maintenance team for review. We are pleased to share that an extensive refurbishment programme is scheduled to commence towards the end of this year. The planned improvements will enhance our guest rooms and overall comfort while carefully preserving the unique character of our historic building. Thank you once again for your thoughtful and constructive feedback. We genuinely value your comments, as they help us identify where improvements are needed. We hope that you may consider returning in the future, allowing us the opportunity to provide you with a far more enjoyable and comfortable experience. Warm wishes, Victoria Beliakova Rooms Division Manager

Christine S. Couples - 7/5/2026 Confirmed reviews ALL

Dear Ms Show, Thank you for taking the time to share your feedback. We are delighted to hear that you found your bed comfortable and were able to enjoy a restful stay. We sincerely apologise for the inconvenience caused by the lift being out of service and that your request for extra pillows was unfortunately overlooked. This is not the standard of service we strive to provide, and your comments have been shared with our team to help ensure greater attention to guest requests in the future. We appreciate your feedback and hope to have the pleasure of welcoming you back for a more seamless experience. Warm regards, Victoria Beliakova Rooms Division Manager

Matthew T. Business - 7/5/2026 Confirmed reviews ALL

Dear Mr T., Thank you for taking the time to share your feedback following your recent stay. We are truly sorry to learn that the temperature in your room significantly affected your comfort and, ultimately, your overall experience. We fully appreciate how disappointing it must have been to find the room uncomfortably warm, particularly when you were hoping for a restful night's sleep. As our hotel is housed within a historic building, there are certain structural limitations. While we strive to minimise any discomfort by providing fans, we recognise that these may not always be sufficient during periods of warmer weather, and we sincerely apologise that this was the case during your stay. We are pleased to share that an extensive refurbishment programme is scheduled to commence towards the end of this year. These improvements will include significant enhancements to our guest rooms and overall comfort, while carefully preserving the unique character of our historic property. Thank you once again for your valuable feedback. Your comments are greatly appreciated and will help guide our ongoing improvements. We hope that you will consider giving us another opportunity in the future to provide you with the exceptional experience we strive to deliver. Warm wishes, Victoria Beliakova Rooms Division Manager

Web-users rating

Other web-users rate our hotel

653 reviews 9.1/10 Location
939 reviews 5.5/10 Room
647 reviews 7.9/10 Service
31 reviews 3/10 WiFi
504 reviews 4.4/10 Comfort
345 reviews 6.8/10 Breakfast
317 reviews 4.4/10 Cleanliness
176 reviews 5.8/10 Value

69 reviews 8.9/10 Location
126 reviews 6.5/10 Room
100 reviews 8.6/10 Service
59 reviews 4.9/10 Comfort
54 reviews 6.7/10 Breakfast
38 reviews 5/10 Cleanliness
22 reviews 6.2/10 Value
19 reviews 4.1/10 Food

32 reviews 8.7/10 Location
73 reviews 4.4/10 Room
61 reviews 7.6/10 Service
6 reviews 1.2/10 WiFi
38 reviews 3.7/10 Comfort
30 reviews 6.7/10 Breakfast
23 reviews 4.2/10 Cleanliness
23 reviews 3.9/10 Amenities

57 reviews 9.1/10 Location
97 reviews 5.2/10 Room
52 reviews 8.5/10 Service
50 reviews 4.3/10 Comfort
30 reviews 4.4/10 Cleanliness
27 reviews 7.3/10 Breakfast
15 reviews 6/10 Value
13 reviews 4.4/10 Food

24 reviews 9.2/10 Location
41 reviews 6.9/10 Room
37 reviews 8.5/10 Service
11 reviews 5.2/10 Cleanliness
8 reviews 6.6/10 Breakfast
5 reviews 6.3/10 Value

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At the Mercure Oxford Eastgate Hotel, check-in is from 02:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or on the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Oxford Eastgate Hotel regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.