Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 1,404 reviews

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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 3
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4
Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, United Kingdom

Description

Hotel extras

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

Our accommodation(s)

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Telephone
Fax +44 1254 872230

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,404 reviews

TripAdvisor Rating  4.0/5  682 reviews

My 50th birthday with friends!

TripAdvisor rating 5.0/5

941hayleyp TripAdvisor review

Cannot recommend this hotel high enough for the experience I had for my 50th birthday!! I had booked this experience through a Groupon voucher but my other friends had also use the Wowcher site. First of all I want to see a big thank you to Becky on reception for making our check-in smooth and delightful. We had a guy to take us to our room who was very pleasant (sorry I forget his name...but he was lovely) When I got to my room they had given me a free upgrade and a decorated it with a 50 balloon, chocolate box and a lovely sign on the mirror. I had 12 friends come to stay and the Spa experience is much improved from last time I came... all the steam/ sauna rooms are lovely and it was like a spa thermal journey. The pool was just the right temperature too. Lovely and warm. The restaurant experience was amazing... we were all able to have the two course meal option. A big mention to Nina and Sara for making even more special and putting up with our loud noise and late dining experience! The breakfast was also lovely and lots of choice. I would definitely be rebooking. There is nothing I could fault about this hotel and I would recommend it to anyone who's planning a big gathering or a special day.

Best Hotel Experience would recommend 100% to anyone who wants to feel like a princess at the Castle Mercure Dunkenhalgh

TripAdvisor rating 5.0/5

bernadette v TripAdvisor review

Rooms were very cozy and warm without having the heater on. Just loved the daily housekeeping staff. Very lovable and friendly. Thanks to all who made it very pleasant for our 22 day stay. You are a blessing to all. Thank you 😊 what a pleasant stay

Not living up to its former glory

TripAdvisor rating 3.0/5

Matt E TripAdvisor review

Unfortunately the grand image was not reflected in the room I was in. It was fine for a business trip, but feels tired and unloved. The issues highlighted in the attached photos could be remedied easily, but it seems they haven't got around to it.

Beautiful grounds, modern and spacious rooms but some issues there.

TripAdvisor rating 3.0/5

GregG837 TripAdvisor review

The grounds and building looks impressive. Room well decorated and modern. Check in easy and very friendly. However there was some issues: As we were staying in room 64 - through the courtyard, and it was a very heavy rain at that time, we got to the room soaked, as you need to walk outside to get to your room. The guttering system caused very loud noise from the rain through the night so our sleep wasn't comfortable. We have used swimming pool and saunas, which were great. Warm swimming pool and spacious and efficient steam rooms, saunas. We also went to the bar for evening and this was quite disappointment. We ordered margarita pizza with mushrooms and according to menu it suppose to have mozzarella in it. Instead it was parmeggiano, which make the pizza very salty and extremely oily. We didn't enjoy that. Will we stay again? Probably not.

Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the beautiful grounds, modern decor of your room, and the facilities, including the swimming pool and saunas. It’s wonderful to know that you found the check-in process smooth and our staff friendly. We’re sorry to hear about the challenges you faced during your stay. The heavy rain during your visit and the walk to your room through the courtyard clearly made things difficult, and we understand how frustrating it must have been to arrive at your room soaked. The loud noise from the guttering system due to the rain is another issue we regret. We appreciate you bringing this to our attention, and we will review the system to address this problem and ensure quieter and more comfortable stays for our guests. Regarding your dining experience, we apologize for the disappointing pizza. It’s concerning to hear that the dish did not match the menu description and was overly salty and oily. This does not align with the quality we strive to deliver, and we’ll be discussing your feedback with our kitchen team to ensure better consistency and accuracy in our dishes. We’re sorry to hear that these issues affected your overall experience and may deter you from returning. Should you consider giving us another chance, we’d love the opportunity to provide you with an improved and seamless stay. Kind regards Nick Parry. General Manager

Frustrating organisation

Customer review rating 3.0/5

Sarah Friends - Confirmed reviews ALL

Twin room booked was not accommodated. Evening meal was told only had specific time as was fully booked meant we had about 90 mins to use spa facilities - for an hour of which kids were there too (which we were aware could happen). Got to the restaurant and it was almost empty and never did fill up really. Food was nice, grounds were lovely but was frustrating not to make better use of it.

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Other web-users rate our hotel

  • 258 reviews 9.1/10 Location
  • 1,260 reviews 6.9/10 Room
  • 1,137 reviews 8.1/10 Service
  • 19 reviews 3.3/10 WiFi
  • 859 reviews 5.9/10 Food
  • 460 reviews 7.5/10 Wellness Area
  • 420 reviews 5.8/10 Cleanliness
  • 391 reviews 7.4/10 Breakfast

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