Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.3/5 341 reviews

Best price
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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 2
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 3
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4
Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, United Kingdom

Description

Hotel extras

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic double or twin room

Photo out of - Classic double or twin room

Refurbished in 2020, enjoy the comfort of a Queen size bed, free WiFi, flat-screen TV and tea and coffee making facilities. With a fully equipped bathroom with mix of bathtub/shower or shower.

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Joinable bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • 15 m² / 161 sq ft
  • Bedding 1 x Joinable bed(s)
See availabilities

Refurbished in 2020, enjoy the comfort of a spacious double room with free WiFI, flat-screen TV, tea and coffee making facilities. With a fully equipped bathroom with a mix of bathtub/shower or shower.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Joinable bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Refurbished in 2020, indulge in our Privilege room with upgraded toiletries, robes and slippers, a Nespresso coffee machine, bottled water, free WiFi, safe and mini bar with soft drinks. Fully equipped bathroom with walk-in shower and hairdryer.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Joinable bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Refurbished in 2020, enjoy the comfort of two Queen size beds, free WIFI, flat-screen TV, and tea and coffee making facilities. With a fully equipped bathroom with mix of bathtub/ shower or shower.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x2

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Refurbished in 2020 enjoy the comfort of a single room with a single bed, free WiFi, flat-screen TV and tea and coffee making facilities. With a fully equipped bathroom with a bathtub/shower and hairdryer.

Max. number of persons
1
Area
From 13 m² / 139 sq ft

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Telephone
Fax +44 1254 872230

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 175 rooms
  • 3 rooms for people with reduced mobility
  • 77 family rooms
  • 6 connecting rooms
  • 3 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

15 Meeting rooms

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Tourist guide for families

Well-being

Pool

  • Covered
  • On site

Fitness Centre

  • On site
  • On site
  • Outdoor parking
  • Private
  • 200 parking spaces

  • Parking pricing: 10 GBP 10 GBP Per day

CAMEO RESTAURANT

Photo out of - CAMEO RESTAURANT

Enjoy relaxed dining in our Cameo Restaurant, where delicious dishes, quality ingredients and friendly service come together in an elegant setting. Perfect for a casual lunch, dinner with friends or a special occasion at the historic Dunkenhalgh Hotel.

Cooking style
International
Chef name
Sean Noonan
Capacity
120
Accessibility
Accessible service
BB5 5JP Blackburn, United Kingdom

Other informations

Services

  • Air conditioning
  • Wheelchair access

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu

Enjoy relaxed dining in our Cameo Restaurant, where delicious dishes, quality ingredients and friendly service come together in an elegant setting. Perfect for a casual lunch, dinner with friends or a special occasion at the historic Dunkenhalgh Hotel.

SPA NATUREL

Photo out of - SPA NATUREL

Enjoy light bites, refreshing drinks and tasty treats at Spa Naturel. Whether you’re relaxing after a treatment, taking a break from the pool or refuelling after a workout, there’s something delicious to enjoy.

Bar Type
LOBBY BAR
Capacity
50
Telephone +44 1254 303400

Enjoy light bites, refreshing drinks and tasty treats at Spa Naturel. Whether you’re relaxing after a treatment, taking a break from the pool or refuelling after a workout, there’s something delicious to enjoy.

The Cameo Restaurant serves full English breakfast with a Continental selection of fresh fruits, juices, hot drinks, dairy items, breads, toast and locally sourced preserves.

Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation in our heated indoor pool.

Spa Naturel facilities include fitness gym, 12m indoor swimming pool and café bar.

We have eight stunning Treatment rooms, of these, four are double / couples rooms. At Spa Naturel Dunkenhalgh we offer an extensive range of relaxing treatments using the exclusive Hebridean Spa Brand "ishga" for all of our Facial, Massage and Body treat

We have a choice of distinguished banqueting suites, each of which boasts its own unique features. We can cater for the perfect day - from a small intimate wedding for 20 guests up to a maximum of 300 in our Pendle Suite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  341 reviews

Customer review rating 4.0/5

Martin D. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are so sorry about the lift being out of order due to the major issue. The good news is the lift will be repaired by the end of this month. I really hope you will give us another chance to serve you better. Sincerely, Priya Thakur Front office manager

Customer review rating 3.5/5

Julie D. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such detailed feedback following your recent stay with us. We are pleased to hear that you enjoyed the spacious room, comfortable bed, good-sized swimming pool, and particularly the shower. It is also lovely to hear your positive comments about our breakfast team and the wide choice of food available. I am, however, very sorry that other aspects of your stay fell short of expectations. I appreciate your frustration regarding the temperature in the room, especially when outside noise prevented you from keeping the window open. Your comments regarding the Wi-Fi are particularly disappointing. If reliable access was not available in your room, we should have been clearer about this rather than repeatedly advising that it "should work". I also apologise for the difficulty you experienced when trying to arrange your meeting. Being given several options that did not work and ultimately gaining access to a meeting room 30 minutes late is not the service we should provide. I have also noted your comments regarding the description of our grounds. We appreciate your concern that the online wording does not accurately reflect what you experienced, and this will be raised with the relevant team for review. Thank you again for your honest and constructive feedback. Your comments regarding Wi-Fi, meeting facilities and our online information are particularly useful, and we will use them to identify where improvements are required. We hope that despite the issues you experienced, you will consider staying with us again and allow us the opportunity to provide a much-improved experience. Kind regards, Priya Thakur Front Office Manager

Customer review rating 5.0/5

Graham B. Business - Confirmed reviews ALL

Dear Graham B., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priya Thakur Front office manager

Customer review rating 3.5/5

Tim P. Couples - Confirmed reviews ALL

Dear Tim P., Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Priya Thakur Front Office Manager

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Dear Neil Richards, We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priya Thakur Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are so sorry about the lift being out of order due to the major issue. The good news is the lift will be repaired by the end of this month. I really hope you will give us another chance to serve you better. Sincerely, Priya Thakur Front office manager

Customer review rating 3.5/5

Julie D. Couples - Confirmed reviews ALL

Large room and very good shower. Swimming pool a good size. Breakfast staff very helpful and large choice of food. It was hot in room and with too much noise could not leave window open. Apart from outside our window the hotel itself was quiet for sleeping and bed comfy. Hotel promised WiFi - not available in room and poor mobile signal from there.I mentioned in advance a meeting for one hour one of the evenings there. After being given 3 different options none of which worked and being told “ it should work” which didn’t help- allowed to use a meeting room but 1/2 hour too late! Just check which rooms have reliable access and either extend router or be honest it is not available! The landscaped gardens are car parks!! Change your online info “Set amongst the iconic Lancashire countryside with its own extensive landscaped grounds”- not true

Dear Guest, Thank you for taking the time to share such detailed feedback following your recent stay with us. We are pleased to hear that you enjoyed the spacious room, comfortable bed, good-sized swimming pool, and particularly the shower. It is also lovely to hear your positive comments about our breakfast team and the wide choice of food available. I am, however, very sorry that other aspects of your stay fell short of expectations. I appreciate your frustration regarding the temperature in the room, especially when outside noise prevented you from keeping the window open. Your comments regarding the Wi-Fi are particularly disappointing. If reliable access was not available in your room, we should have been clearer about this rather than repeatedly advising that it "should work". I also apologise for the difficulty you experienced when trying to arrange your meeting. Being given several options that did not work and ultimately gaining access to a meeting room 30 minutes late is not the service we should provide. I have also noted your comments regarding the description of our grounds. We appreciate your concern that the online wording does not accurately reflect what you experienced, and this will be raised with the relevant team for review. Thank you again for your honest and constructive feedback. Your comments regarding Wi-Fi, meeting facilities and our online information are particularly useful, and we will use them to identify where improvements are required. We hope that despite the issues you experienced, you will consider staying with us again and allow us the opportunity to provide a much-improved experience. Kind regards, Priya Thakur Front Office Manager

Customer review rating 5.0/5

Graham B. Business - Confirmed reviews ALL

I stay at the Dunkehalgh every week the hotel and staff are amazing

Dear Graham B., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priya Thakur Front office manager

Customer review rating 3.5/5

Tim P. Couples - Confirmed reviews ALL

A little disappointed on when we checked in not advised that the lift was out of of order or what our actual package entailed regarding evening meal breakfast times etc therefore we weren’t aware our evening meal was included in our price

Dear Tim P., Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Priya Thakur Front Office Manager

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Very comfortable and well appointed room. Staff excellent. Breakfast lovely.

Dear Neil Richards, We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priya Thakur Front Office Manager

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Spot lights switch faulty (permanently on). No espresso capsules, only decaf, dark roast, light roast available even when requested plus only one of each (minimum ) provided in room. Bar had no tonic water and evening meal was not hot and poor for the money.

Dear S Brindley, Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Priya Thakur Front Office Manager

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Stayed one night for the soul dayer with my friend

Dear Karen Middleton, We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priya Thakur Front Office Manager

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

My Room 55 was lovely & clean. The staff in the hotel were very friendly and helpful especially Courtney, Mia & Lily

Dear Alison Hamilton, We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priya Thakur Front Office Manager

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Had a lovely stay at the Dunkenhaugh, very friendly professional staff .

Dear Pamela Curley, We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priya Thakur Front Office Manager

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Privilege rooms are spacious with good bathroom. Love the large bedroom and walk in shower. Breakfast is a good self service offering. Room was very quiet even though the hotel was full.

Dear David Barker, We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priya Thakur Front Office Manager

Customer review rating 4.0/5

Samantha B. Couples - Confirmed reviews ALL

attended an annual soul event, the room we were allocated was ridiculously hot even though it was cool outside, every surface we touched was warm and the cold water was hot! No way could we sleep in that room, Neil moved us to a better room, was looking at staying at another hotel. Judging by the reviews this is a constant problem, sort it out Mercure! You’re a huge hotel chain.

Dear Samantha B., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Priya Thakur Front Office Manager

Customer review rating 1.5/5

Patricia B. Friends - Confirmed reviews ALL

The booking seemed to be a problem even though I had an email apology-Reception seemed to be confused-I requested twin beds but got one bed for two friends -bed was rock hard and,I’ve had back and,hip problems since my stay!

Dear Patricia, "We're sorry to hear about your negative experience. We sincerely apologize for the inconvenience. We are looking into this issue and will do our best to resolve it promptly, and we appreciate you bringing this to our attention. Best Regards, Priya Thakur Front Office Manager

Customer review rating 5.0/5

G L. Couples - Confirmed reviews ALL

Great weekend stay staff excellent

Dear L., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Priya Thakur Front Office Manager

Customer review rating 4.5/5

Tony S. Couples - Confirmed reviews ALL

Great service and rooms, breakfast excellent, although drinks are a little expensive

Dear Tony S., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priya Thakur Front Office Manager

Customer review rating 4.5/5

Joyce A. M. P. Business - Confirmed reviews ALL

We were having a look at the hotel as we are hoping to bring a group to stay next year a. needed to see the layout of the hotel

Dear Joyce a. M. P., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, a. we hope your next visit will be as pleasant as the previous one. Sincerely, Priya Thakur Front Office Manager

Customer review rating 5.0/5

M. A. M. P. Friends - Confirmed reviews ALL

Friendly, helpful staff, relaxed stay, already booked for next year.

Dear M. a. M. P., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, a. we hope your next visit will be as pleasant as the previous one. Warm regards, Priya Thakur Front Office Manager

Customer review rating 3.5/5

Janet T. Couples - Confirmed reviews ALL

Room was very comfortable 😌. Spa facilities excellent, but bar prices were extortionate.

Dear Guest, "Thank you so much for your kind words! We're thrilled you had a great experience. We are looking into this issue and will do our best to resolve it promptly, and we appreciate you bringing this to our attention. We appreciate your feedback and hope to see you again soon!" Best Regards, Priya Thakur Front Office Manager

Customer review rating 3.5/5

Noelle M. Friends - Confirmed reviews ALL

Stayed for 1 night DBB the evening meal was very average, no choice of starter. The drinks from the bar seemed very expensive.

Dear Guest, "Thank you so much for your kind words! We're thrilled you had found our hotel lovely. We are looking into this issue and will do our best to resolve it promptly, and we appreciate you bringing this to our attention. We appreciate your feedback and hope to see you again soon!" Best Regards, Priya Thakur Front Office Manager

Customer review rating 4.5/5

David P. Friends - Confirmed reviews ALL

excellent staff

Dear David P., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Priya Thakur Front Office Manager

Customer review rating 4.0/5

Bet P. Couples - Confirmed reviews ALL

room great, restaurant good, drinks a bit too expensive lift not working ( for the second year running).

Dear Guest, Thank you for taking the time to share your feedback. I am pleased to hear that you found your room and restaurant good. While I am truly sorry to hear that your experience fell short of expectations, your comments are invaluable to us as they help us identify areas for improvement. We have noted your concerns carefully, and the team has already taken steps to address the issues to ensure future guests enjoy a better experience. Please be assured that we are committed to delivering the high standards of service that so many of our guests appreciate. If you would consider giving us another opportunity, I can assure you we will do our utmost to provide you with the great hotel experience you rightfully expected. Best regards, Priya Thakur Front office manager

Other web-users rate our hotel

  • 264 reviews 9.3/10 Location
  • 1,057 reviews 6.7/10 Room
  • 984 reviews 8/10 Service
  • 31 reviews 2.3/10 WiFi
  • 339 reviews 5.2/10 Cleanliness
  • 320 reviews 7.5/10 Breakfast
  • 290 reviews 7.9/10 Wellness Area
  • 228 reviews 5.4/10 Value

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