Mercure Salisbury White Hart Hotel & Apartments 4 stars

Customer review rating (ALL Rating) 4.4/5 922 reviews

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Mercure Salisbury White Hart Hotel & Apartments - Image 1
Mercure Salisbury White Hart Hotel & Apartments - Image 2
Mercure Salisbury White Hart Hotel & Apartments - Image 3
Mercure Salisbury White Hart Hotel & Apartments - Image 4
1 St John Street, SP1 2SD SALISBURY, United Kingdom

Description

Hotel extras

  • Historic 4-star hotel in the heart of Salisbury's old town

  • Central location just opposite world-famous Salisbury Cathedral

  • Newly built apartments with original Georgian features

  • Popular bar and restaurant serving locally sourced British dishes

  • Five event spaces for up to 140 guests

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic double or twin room

Photo out of - Classic double or twin room

Wake up feeling refreshed after a night in your Classic Double or Twin Room in Salibsury's historic centre. Relax with a coffee amidst the calming decor and original Georgian features of your ensuite room before exploring the scenic county of Wiltshire.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Savour views of the courtyard garden or historic city from your Privilege Room in Salisbury. Take advantage of the Nespresso coffee machine and ensuite bathroom, complete with bathrobes and slippers, before heading out to discover the quaint old town.

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Apartment

Small Apartment for two

Photo out of - Small Apartment for two

Ideal for two guests on holiday in the historic city of Salisbury, your Small Apartment is equipped with everything you need. Savour a tranquil sleep in our signature MERCURE beds with extra privacy afforded by your private lounge area and small kitchen.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Double bed(s) x1

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Apartment

Large Apartment for two

Photo out of - Large Apartment for two

Indulge yourself with extra space in our Large Apartment for two. Equipped with MERCURE beds, lounge area and small kitchen with fridge, microwave and two halogen hobs, you'll find everything you need for a spacious stay close to Salisbury Cathedral.

Max. number of persons
2
Area
From 39 m² / 419 sq ft

Bedding

Double bed(s) x1

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Apartment

Family Apartment with 1 double bed and 1 sofa-bed

Photo out of - Family Apartment with 1 double bed and 1 sofa-bed

Visiting Wiltshire with family or friends? Stay in comfort close to Salisbury Cathedral in the grounds of our Georgian hotel. Your Family Apartment is perfect for up to four guests, with a sofa bed and well-equipped kitchenette, in the heart of the city.

Max. number of persons
3
Area
From 39 m² / 419 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Salisbury White Hart Hotel & Apartments

1 St John Street
SP1 2SD SALISBURY
United Kingdom

GPS:51.066677, -1.793561

Telephone
Fax +44 1722 412761

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 80 rooms
  • 2 connecting rooms
  • 80 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

  • On site
  • Enclosed outdoor parking
  • Private
  • 50 parking spaces

  • Parking pricing: 8.77 € 7.5 GBP Per day

SQUIRES RESTAURANT

Photo out of - SQUIRES RESTAURANT

Squires Restaurant is located at the heart of the hotel, with lovely views of the courtyard garden. It is fully air conditioned. Breakfast is served daily, and it is our largest events space, catering for up to 140 guests.

Cooking style
European
Capacity
140
Accessibility
Accessible service
SP1 2SD Salisbury, United Kingdom
Telephone +44 1722 327476

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Squires Restaurant is located at the heart of the hotel, with lovely views of the courtyard garden. It is fully air conditioned. Breakfast is served daily, and it is our largest events space, catering for up to 140 guests.

Spires Bar & Lounge offers lunch or dinner as well as cream or afternoon tea, using locally sourced ingredients. Relax in our secluded courtyard garden to enjoy light snacks throughout the day.

Set yourself up with a traditional English breakfast, served in our grand breakfast room. Our freshly prepared buffet is complemented by à la carte options, such as eggs benedict or omelettes, and accompanied by aromatic coffee and natural fruit juice.

Our Grade II listed Georgian hotel is the perfect backdrop for your wedding, combining historic charm, a prime location near Salisbury Cathedral and plentiful onsite parking. Impress your guests with our grand pillared entrance and elegant event spaces.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  922 reviews

Customer review rating 4.0/5

Michael C. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Celine R. D. Couples - Confirmed reviews ALL

Customer review rating 2.5/5

King B. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Matt W. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Annie S. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Celine R. D. Couples - Confirmed reviews ALL

Had no problem with the room it was clean and comfy

Customer review rating 2.5/5

King B. Business - Confirmed reviews ALL

The room, the shower and the outside patio area was great. Front desk staff was so nice and cordial. However, the last day there, I came down at 9:58am and asked for a banana. In the breakfast room were many friends from all around the world. The waitress was extremely rude, slamming down plates and said it’s 10am and we are closed. All the patrons in there and my friends could not believe the evil and tone of her voice and someone in service. I then asked another waiter who was very helpful. Then she comes out as everyone is still eating and says we are closed and we need to clean up. I had to catch the shuttle and forgot to tell this to the manager on duty. She was a thin young girl with dark hair (a bit goth ish) and so rude. I truly hope you let her know because it ruined my entire experience there.

Customer review rating 4.5/5

Matt W. Families - Confirmed reviews ALL

Good central location, parking a plus, apartments are nice and peaceful & well equipped

Customer review rating 4.5/5

Annie S. Families - Confirmed reviews ALL

Excellent, as always.

Customer review rating 4.0/5

Stephen R. Couples - Confirmed reviews ALL

Staff very pleasant. Bedroom good. Bathroom lacked places to hang wash bags, or put down clothes. Shower cubicle had rubber mat, but not long enough. I was very nervous of slipping where there was no mat.

Customer review rating 4.0/5

Chris A. Couples - Confirmed reviews ALL

Mostly good stay although the bathroom was disappointing

Customer review rating 4.5/5

Mark W. Business - Confirmed reviews ALL

This was a room only deal as I was eating elsewhere over 5 days but check-in was simple, the room was a good size with a desk which I needed (I did have to ask for a chair that was high enough to use the desk but that was provided), the bed was comfortable and the bathroom was a decent size.

Customer review rating 2.0/5

Mike L. Families - Confirmed reviews ALL

We arrived to warm welcome from the receptionist but had already noticed a lack of attention, unexpected in a four star hotel, of leaves and dust in the rear entrance lobby. These had blown in from the untended courtyard garden and remained there for the duration of our stay , even after the gardener had returned from his 10 day absence and swept quantities of small stones that had been washed on to, and left. on the only pathway from the car park , and our suite (No.3), to the main hotel building. Not a good look and showed a lack of pride in the place. Worse was to come on our first night when I discovered to my horror that there was a used nose tissue sandwiched between the supposedly clean pair of pillows on the left hand side of the bed. Disgusting. This same laziness a lack of pride was shown by the supposedly pristine white slippers with the M branding which , by the look of the soles, had been used and then put out for us to reuse. Again disgusting. Lastly, and only a slight niggle was the fact that neither of the exterior door lights were working either side of our entrance door into the building from the car park. For how long we wonder? Before you ask if we reported any of this? We were going to but the receptionist on duty was at the same time assisting two visitors ( local businessmen?) to the hotel and we didn't want to be washing genuine ' dirty laundry' in front of them.

Customer review rating 4.0/5

Irene W. Families - Confirmed reviews ALL

Bed very comfortable and nice and quiet. Hotel clean but chairs in reception/lounge were looking shabby and worn. Cooked breakfast was cold and plates also and the cutlery had sharp edges so uncomfortable to use. Staff were very pleasant and accommodating.

Customer review rating 5.0/5

Bangs S. Couples - Confirmed reviews ALL

Excellent service from Sharron, who was incredibly welcoming and helpful throughout our stay. She really went above and beyond to make us feel welcome and ensure we had a great experience. The hotel offers some truly fantastic apartments, furnished to a very high standard. We had originally booked a Privilege Room, which was also very well appointed, but due to an unfortunate issue with the air conditioning, we were kindly upgraded to one of the apartments — and it was outstanding. Both the rooms and apartments have a real high-end feel, with excellent design touches and great features throughout. When functioning, the air conditioning worked very well. The apartment kitchens are extremely well equipped, and the living room setup was excellent, with a large TV and a big, comfortable sofa that made it very relaxing to spend time in. I would strongly recommend this hotel not only because of the quality of the rooms and apartments, but also because of the genuinely kind, welcoming, and helpful staff.

Dear Guest, Thank you for your truly wonderful review following your recent stay at the White Hart. It is so lovely to hear that the apartment exceeded your expectations and that the team made such a lasting impression throughout your visit. I am also pleased that we were able to resolve the air conditioning issue promptly by upgrading you to one of our apartments. Thank you also for your kind recommendation — it is very much appreciated and we very much look forward to welcoming you back again in the future. Sincerely, Paul Paul Clarke General Manager

Customer review rating 4.5/5

H G. Couples - Confirmed reviews ALL

We stayed two nights so we could explore Salisbury. All was in easy walking distance. We chose the large apartment. Very spacious and in good order. The only down was the strong springs on the fire doors. An info book would be useful. The staff were all friendly and helpful. Especially Vicky.

Dear Guest, Thank you for your kind words following your recent stay in one of our apartments at the White Hart. It is lovely to hear that the apartment worked so well for your visit and that our location made exploring Salisbury so easy. I do take on board your comments regarding the fire door springs and the suggestion of an information book — both are very valid points and something we will look into. We hope to welcome you back again in the future. Sincerely, Paul Paul Clarke General Manager

Customer review rating 5.0/5

Nicola D. Families - Confirmed reviews ALL

The staff in this hotel are its biggest asset. Everybody was very friendly, with a particular shout out for Jack on reception who helped throughout our stay. The hotel was comfortable and housekeeping did a great job whilst being unobtrusive.

Dear Guest, Thank you for your wonderful review following your recent stay at the White Hart. It is truly lovely to hear that the team made such a positive impression throughout your stay and that housekeeping looked after you so well. A particular mention to Jack on reception who will be delighted to hear your kind words. We hope to welcome you back again in the future. Sincerely, Paul Paul Clarke General Manager

Customer review rating 3.5/5

Sarah H. Couples - Confirmed reviews ALL

The location was perfect, and the room comfortable. I did not appreciate housekeeping knocking so fiercely at 9.20am - when the checkout isn’t until midday, it ruined our lie in.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at the White Hart. I am pleased to hear that our location and room met your expectations. I do take on board your comments regarding the early morning knock from housekeeping and this is simply not the standard we hold ourselves to, particularly given that checkout is not until midday. Your feedback has been noted. We hope to welcome you back again in the future. Sincerely, Paul Paul Clarke General Manager

Customer review rating 3.5/5

Jordan B. Solo - Confirmed reviews ALL

Had a very friendly and informative welcome. Room standards were good and comfortable and utilities made staying during extremely hot weather very bearable. Feel more information is required about out of core hours entry as front doors were locked when I returned from a night out and no one was answering phones/no buzzer. Housekeeping was good although in the shower there were small dead flies splattered along the wall-ceiling junction behind the shower head.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at the White Hart. I am pleased to hear that you had a friendly welcome and that the room and air conditioning made the hot weather so much more bearable. I do however take on board your comments regarding out of hours access and I am sorry that you were left unable to get back into the hotel for a period of time. I also take on board your comments regarding the shower and I apologise that this fell short of our usual standards. We hope to welcome you back again in the future. Sincerely, Paul Paul Clarke General Manager

Customer review rating 5.0/5

Svetlana I. Solo - Confirmed reviews ALL

Everything was nice, but the room was too small, despite the fact that it was privilege

Dear Guest, Thank you for your kind words following your recent stay at the White Hart. I am pleased to hear that you enjoyed our location and that your stay was a pleasant one overall. I do take on board your comments regarding the room size and as a 17th century Grade II listed building the layout and size of our rooms can vary. We would always encourage guests to contact us ahead of booking so we can do our best to find the most suitable room for their needs. We hope to welcome you back again in the future. Sincerely, Paul Paul Clarke General Manager

Customer review rating 3.5/5

Gillian M. Couples - Confirmed reviews ALL

Stayed for three nights. First two days had no shower gel even though I requested replacement after realising the dispenser was empty on the first day. Also the fire alarm activated at 1am on the night.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at the White Hart. I am pleased to hear that your stay was generally a pleasant one. I do however apologise that the shower gel dispenser was not replenished promptly following your request — this should have been dealt with straight away and falls short of the standard we expect. I also appreciate that the fire alarm activating at 1am would have been very disruptive and I am sorry for the disturbance this caused. We hope to welcome you back again in the future. Sincerely, Paul Paul Clarke General Manager

Customer review rating 1.5/5

Karen D. Couples - Confirmed reviews ALL

Grubby hotel, bathroom floor filthy, bed too small, no protective under sheets on bed, awful attention to detail.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at the White Hart. I am truly sorry to hear that your stay fell so far short of the standards expected of a Mercure property. The issues you raise regarding the cleanliness of the bathroom, the bed and the general attention to detail are completely unacceptable and I take your comments very seriously. We appreciate the detailed feedback and will look to address these matters. We hope to have the opportunity to welcome you back in the future and provide you with the stay you deserve. Sincerely, Paul Paul Clarke General Manager

Customer review rating 4.0/5

Peter D. Couples - Confirmed reviews ALL

Stayed over after visiting friends, perfect for our requirements. During a heatwave the Air Conditioning facility in the privilege room was really efficient. We enjoyed a breakfast, and a Sunday lunch before we left. The staff were very helpful throughout our stay.

Dear Guest, Thank you for your kind words following your recent stay at the White Hart. It is lovely to hear that the hotel worked so well for your visit and that the air conditioning was such a welcome feature during the heatwave. It is also great to hear that both breakfast and Sunday lunch were enjoyed. We hope to welcome you back again in the future. Sincerely, Paul Paul Clarke General Manager

Customer review rating 4.5/5

Sally J. Families - Confirmed reviews ALL

Easy to find, not always my experience when staying in sailsbury. Two of the three Disabled parking bays available, although upon leaving these bays were taken by non blue badge holders. Apartment extremely spacious and everything was accessible. Carpets were tough going in a wheelchair though. The only down side was the “shower stool” which was a standard bar stool rather than a disabled shower chair/stool. Too high and wobbly for me to use, so showered sitting on the floor. Disabled travellers, be advised bring your own shower chair. Usual hotel pet hate… cleaners putting shower head up high for wheelchair users to reach. But again this has not affected my score or experience. Definitely the best accessible stay in Marlborough, tidworth and Salisbury to date. I will stay here again!!

Dear Guest, Thank you for taking the time to share such detailed and helpful feedback following your recent stay at the White Hart. It is wonderful to hear that the apartment worked so well for you overall and that it has been your best accessible stay in the area to date. I do however take on board your very valid comments regarding the shower stool and the positioning of the shower head and I am sorry these fell short of what disabled guests rightly expect. These are matters I will be looking into ensure we provide a genuinely accessible experience for all of our guests. I also take on board your comments regarding the parking bays and I am sorry that non-badge holders were using these spaces. Your feedback is invaluable and will help us to improve the experience for future guests travelling with accessibility needs. We very much look forward to welcoming you back again in the future. Sincerely, Paul Paul Clarke General Manager

Other web-users rate our hotel

  • 702 reviews 9.4/10 Location
  • 1,046 reviews 7.4/10 Room
  • 922 reviews 9.1/10 Service
  • 8 reviews 8.4/10 WiFi
  • 401 reviews 7.9/10 Breakfast
  • 372 reviews 4.9/10 Amenities
  • 323 reviews 6.3/10 Cleanliness

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