Dear Kathleen B., Thank you very much for taking the time to share such a wonderful review following your stay at Pullman Bali Legian Beach. We are delighted to know that you had a wonderful holiday with us and enjoyed our convenient location, with easy access to the surrounding shops and attractions. It is also wonderful to hear that you enjoyed our breakfast selection and variety, as well as relaxing at our rooftop pool. Your kind words about our wonderful team are truly appreciated and will be shared with them as a great source of encouragement. Thank you once again for choosing Pullman Bali Legian Beach and for sharing your lovely recommendation. We are thrilled to hear that you will definitely be back, and we very much look forward to welcoming you again for another memorable stay in Bali. Warm regards, Febry Guest Experience

Dear Diane G., Thank you very much for taking the time to share such a heartfelt review following your stay at Pullman Bali Legian Beach. We are truly touched to know that, despite arriving unwell, you felt cared for and supported by our team. We are delighted that our Front Office team could assist with such warmth and thoughtfulness, and that the ginger tea and breakfast delivered to your room helped make your recovery a little more comfortable. We are especially grateful for your kind recognition of our onsite doctor and nurse. Your words mean a great deal to us, and we will certainly share your appreciation with them and the wider team. It is wonderful to know that our care and assistance helped make the hotel a comfortable place for you to rest and recover. Thank you once again for choosing Pullman Bali Legian Beach and for entrusting us with your care during your stay. We sincerely hope you are now feeling completely well and restored, and we look forward to welcoming you back for a healthier and more relaxing visit in the future. Warm regards, Febry Guest Experience

Dear Alexander B., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you felt well looked after and were extremely happy with the service you received during your stay. It is truly rewarding to hear that our team contributed to such a positive and enjoyable experience. Thank you once again for your kind words and for choosing Pullman Bali Legian Beach. Your appreciation means a great deal to our team, and we look forward to welcoming you back for another wonderful stay in Bali. Warm regards, Febry Guest Experience

Dear Bailey M., Thank you very much for taking the time to share your wonderful feedback following your stay at Pullman Bali Legian Beach. We are delighted to know that you enjoyed our prime location directly by Legian Beach and found our rooms clean and well maintained. It is especially heartwarming to hear that our team made your stay even more enjoyable through their warm and friendly service. We are thrilled that you had such a memorable experience with us and that you would recommend Pullman Bali Legian Beach to your family and friends. Your kind words and support mean a great deal to our entire team. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Bali for another wonderful and relaxing stay. Warm regards, Febry Guest Experience

Dear Craig S., Thank you very much for taking the time to share your kind feedback following your stay at Pullman Bali Legian Beach. We are delighted to know that you truly enjoyed your time with us and appreciated our great location. It is also wonderful to hear that you found our team friendly and attentive, and that your room was clean and comfortable throughout your stay. Your kind words are sincerely appreciated and will be shared with our team as a wonderful encouragement to continue delivering warm and thoughtful service to our guests. Thank you once again for choosing Pullman Bali Legian Beach. We look forward to welcoming you back to Bali for another enjoyable and memorable stay. Warm regards, Febry Guest Experience

Dear Anna N., Thank you very much for your wonderful and heartfelt review. We are truly delighted to know that you enjoyed the beautiful and restful atmosphere of Pullman Bali Legian Beach, as well as our well-maintained facilities, food, entertainment, and overall service. It is especially meaningful to hear this from a returning guest, and we are grateful to know that you plan to visit us again. We are particularly pleased that our team looked after you to such a high standard and that their warm, attentive service made you feel well cared for throughout your stay. Your special recognition of our room staff is greatly appreciated, and we will be delighted to share your kind words with the entire team. Knowing that you felt nothing was too much trouble for our colleagues is a wonderful encouragement to them. Thank you once again for your continued trust and for choosing Pullman Bali Legian Beach. We look forward to welcoming you back and creating another relaxing and memorable stay for you. Warm regards, Febry Guest Experience

Dear Mr. Ronald E. A. B., Thank you sincerely for your wonderful and heartfelt review. It is truly A. pleasure to know that your frequent stays at Pullman continue to feel like coming home. We are especially delighted that our F&B team remembers your preferences and takes the extra initiative to prepare your favourite passionfruit, sliced mangoes, and mango smoothies without you having to ask. Creating this sense of genuine recognition and warm hospitality is exactly what we strive for, and your kind words will mean A. great deal to our team. We also sincerely appreciate your honest feedback regarding the pool areas. We regret that the condition of some umbrellas and chairs has remained A. concern across several of your visits. We understand that well-maintained pool facilities are an important part of A. relaxing resort experience, and we will certainly share your comments with the relevant team for attention and follow-up. Thank you once again for your continued loyalty and for taking the time to share such valuable feedback. We look forward to welcoming you home again soon and making each visit as warm and memorable as the last. Warm regards, Febry Guest Experience

Dear Stanislaus S. S., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you appreciated our convenient location, delicious breakfast, and especially the warm and friendly service provided by our team. It is also wonderful to know that the late check-out was helpful with your evening flight. However, we truly regret, that the condition of the room and furniture did not meet your expectations, particularly given your expectations of a five-star hotel. We understand your disappointment and appreciate your honest observation regarding the tired and worn appearance of the furnishings. Your feedback will be shared with the relevant team as we continue to review opportunities to enhance the comfort and presentation of our guest rooms. Also, your feedback regarding the recognition and delivery of member benefits is valuable and will be shared with the relevant team for review. Thank you once again for recognizing the efforts of our amazing team despite the areas where we fell short. We truly value your loyalty and hope to have the opportunity to welcome you back and provide an experience that better reflects the standards you expect from us. Warm regards, Febry Guest Experience

Dear Toshie T., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you had a fantastic experience and enjoyed our breakfast, comfortable room, and beautiful pool views. It is especially gratifying to hear that our staff made a positive impression through their pleasant and helpful service. Your kind words are a great encouragement to the entire team, and we will certainly share your compliments with them. Thank you once again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back for another memorable and enjoyable stay. Warm regards, Febry Guest Experience

Dear Donna M. L., Thank you sincerely for sharing such a wonderful and heartfelt review of your stay at Pullman Bali Legian Beach. We are delighted to know that you had a fantastic and memorable experience with us, and it is especially rewarding to hear that you would happily return. We are thrilled that you enjoyed the spacious, modern, and impeccably clean room, as well as our beautiful and well-maintained pools. Most importantly, we are grateful for your kind recognition of the warmth and attentiveness of our team. Your special mention of Ayu is truly appreciated, and we will be sure to share your lovely compliments with her. Knowing that her kindness, professionalism, and genuine care made a meaningful difference to your stay will be a wonderful encouragement to her. Thank you once again for your generous recommendation and for allowing our team to be part of your Bali experience. We are delighted that you left feeling relaxed and well cared for, and we look forward to the pleasure of welcoming you and creating another memorable stay on your next visit. Warm regards, Febry Guest Experience

Dear Kyile P., Thank you very much for your wonderful review and for choosing to stay with us for the second time. It is truly a pleasure to know that you continue to enjoy your experience with us. We are especially delighted by your kind words about our exceptional team. Knowing that our colleagues made you feel welcomed, valued, and well cared for means a great deal to us. We are also pleased that you enjoyed the clean and spacious rooms and found the resort to be well presented throughout. Your continued trust and loyalty are the greatest compliments we could receive. Thank you once again for returning to stay with us, and we look forward to welcoming you back for many more memorable stays in the future. Warm regards, Febry Guest Experience

Dear J. S. J. Thank you for taking the time to share such detailed and candid feedback regarding your recent stay with us. While we are pleased to know that you found the rooms clean and that our team was able to attend to the linen concerns upon request, we sincerely regret that several aspects of your experience did not meet the standards you rightfully expected. We are particularly concerned to learn about the hot water issue, especially as you had reported it to our Front Desk on several occasions. We fully understand your frustration, as well as your concern about the amount of water being wasted while waiting for it to warm up. This is certainly not the experience we wish to provide, and we will ensure that the matter is followed up with the relevant engineering team. We are equally concerned by your feedback regarding the mocktails served at our outlets. We truly regret if the presentation and portion of the drink left you feeling that you had not received the value and level of service you had paid for. Your observations have been taken seriously, and the matter will be reviewed with the relevant Food & Beverage teams to ensure proper standards, consistency, and accountability are maintained. We truly appreciate your decision to share these concerns with us rather than simply leave disappointed. Feedback such as yours gives us an opportunity to identify areas where we need to improve and to ensure that similar issues do not occur in the future. Thank you once again for your honest feedback and for choosing to stay with us. We sincerely hope you will give us another opportunity to restore your confidence and provide the respectful, seamless, and enjoyable experience you expected from the beginning. Warm regards, Febry Guest Experience

Dear Shane S., Thank you for sharing your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed our great location and, most importantly, experienced the warm and helpful service provided by our team. While we sincerely regret the initial glitch during your stay, we are pleased to know that our colleagues were able to resolve the matter to your satisfaction. Your kind recognition of their efforts and commitment to ensuring a positive guest experience means a great deal to us. We are especially happy that nothing felt too difficult for our team and that we were able to turn the situation around and make your stay a memorable one. Thank you once again for choosing to stay with us and for highlighting the dedication of our team. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay. Warm regards, Febry Guest Experience

Dear Louise G., Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed our convenient location, pleasant grounds, and the warm service provided by most of our team, as well as the care from our Housekeeping colleagues. We are, however, truly deeply sorry that several aspects of your stay did not meet the standards we strive to uphold. We regret that the condition and odor of the room, as well as your breakfast experience, fell short of expectations. We also sincerely apologize for the interaction you experienced at the pool. The comment from our team member was certainly not the level of courtesy or professionalism we expect from our team, and we understand how disappointing and offensive this must have felt, particularly given your generous gesture towards the wider pool team. Your feedback has been shared with the relevant departments for review and follow-up. We truly value your candid comments, as they provide us with an opportunity to improve both our facilities and service. We hope to have the opportunity to welcome you again and provide you with the refined and seamless experience you deserve. Warm regards, Febry Guest Experience

Dear Fiona C., Thank you sincerely for sharing such a detailed and wonderful review of your stay at Pullman Bali Legian Beach. We are absolutely delighted to hear that you had a fabulous holiday and that so many aspects of your experience, from our beautiful resort, spacious rooms, and amazing pools to our exceptional service, friendly team, dining, the medical team, location, and Day Spa, contributed to a perfect experience. It is especially wonderful to know that you are already looking forward to returning. We, however, truly regret about your experience regarding the Accor Holiday Club session. We understand your disappointment with the delay, the inconsistency in the information provided regarding the session duration, and the pressure you and your friends experienced. We appreciate you bringing these details to our attention, and we will ensure your feedback is shared with the relevant team so that communication, punctuality, and the overall guest experience can be reviewed and improved. At the same time, we greatly appreciate your graciousness in not allowing this experience to overshadow the many positive aspects of your holiday. Your generous feedback about our team and facilities is truly encouraging and will be shared with our colleagues. Thank you once again for choosing Pullman Bali Legian Beach and for your kind recommendation. We look forward to welcoming you and your friends back for another fabulous stay, with an experience that is seamless and enjoyable from beginning to end. Warm regards, Febry Guest Experience

Dear Jessamyn S., Thank you very much for taking the time to share your wonderful feedback following your stay at Pullman Bali Legian Beach. We are truly delighted to know that you enjoyed the spaciousness of our rooms and appreciated the authentic Balinese touches that create a unique sense of place. It is also wonderful to hear that our friendly and helpful team contributed to making your stay comfortable and enjoyable. We are especially pleased that you found the convenience and privacy of having our spa within the hotel premises to be an enjoyable part of your experience. Creating a relaxing and comfortable environment for our guests to unwind and enjoy their treatments is very important to us. Thank you once again for your kind words and for choosing Pullman Bali Legian Beach. We look forward to welcoming you back for another luxurious and memorable stay in Bali. Warm regards, Febry Guest Experience

Dear Narelle, Thank you for your wonderful review and for choosing to celebrate such a special milestone with us. We are delighted to hear that our exceptional service and convenient location contributed to a memorable 60th birthday celebration for your family. It is especially heartening to know that our team was attentive, accommodating, and helpful with your requests. We will be sure to share your kind words with the entire team, as recognition such as yours is truly appreciated. We look forward to welcoming you and your family back for another memorable stay. It would be our pleasure to make your next visit just as special. Warm regards, Febry Guest Experience

Dear Catharina P., Thank you for taking the time to share such detailed and thoughtful feedback regarding your recent stay with us. We sincerely appreciate your comments and are pleased that our team was able to assist promptly by arranging a room change when you first encountered the strong humid and musty odor. We are, however, truly sorry to learn that the damp smell returned and that other aspects of the room and bathroom, including the strong bleach odor, visible water stains, and dated tiles, did not meet the level of comfort and standards you expected. We understand how disappointing this must have been, particularly during a special milestone solo trip. We also sincerely regret that, despite your prior communication with us, we did not provide a more thoughtful welcome or acknowledgement of your occasion. We recognize that these personal touches can make an important stay feel truly special, and we truly regret we missed that opportunity. Your comments regarding the fitness center and the availability of lighter dumbbells are also greatly appreciated. We will share this suggestion with the relevant team for consideration as we continue to enhance our facilities. Please be assured that your feedback regarding the room condition, odor, bathroom facilities, and pre-arrival communication has been taken seriously and will be shared with the respective departments for review and improvement. Your observations are valuable in helping us identify areas where we can provide a more consistent and personalized guest experience. Thank you once again for your honest feedback and for giving us the opportunity to learn from your experience. We sincerely hope we will have the privilege of welcoming you again and providing the thoughtful, comfortable, and memorable stay you deserved for such a special occasion. Warm regards, Febry Guest Experience

Dear Indra D., Thank you for taking the time to share your honest feedback following your stay with us. We are pleased to know that you enjoyed the beautiful view from your room, and we truly appreciate you highlighting the areas where we can improve. We truly regret that the condition of the room did not fully meet your expectations. Particularly regarding outdated interior, an unpleasant smell, a sticky floor, and insufficient shower water pressure. These are certainly not the standards of comfort and cleanliness we aim to provide. Your comments have been shared with the relevant Housekeeping and Engineering teams for further review and necessary follow-up. We greatly value your feedback as it helps us identify opportunities to enhance both our facilities and guest experience. We hope you will give us another opportunity to welcome you back and provide you with a more comfortable and enjoyable stay that reflects the standards we strive to achieve. Warm regards, Febry Guest Experience