Dear Allan P., Thank you for taking the time to share your detailed feedback following your second stay with us. We are pleased to hear that our team made you feel welcomed and that you found our staff friendly throughout your visit. At the same time, we sincerely regret to learn that several aspects of your stay did not meet your expectations. In particular, we are concerned to hear about the condition and freshness of the pillows and the doona, as well as your experience regarding the bed linen during your 10-night stay. We also regret that our cocktail offerings did not provide the quality or value you expected, including your experience with the 2-for-1 promotion and the beverages served at the pool. Your comments regarding the service at the rooftop pool bar on your final day are also noted with concern. Please be assured that your feedback has been shared with the relevant departments for careful review, particularly regarding our housekeeping standards, linen-changing procedures, beverage quality, promotional terms, and pool bar service. We truly value this feedback as it helps us identify areas where greater consistency and attention are required. We regret that these experiences affected your overall impression of your stay, particularly as this was your second visit to Pullman Bali Legian Beach. Thank you again for bringing these matters to our attention, and we hope that, despite the shortcomings you experienced, you will allow us an opportunity in the future to provide a more comfortable and seamless experience. Warm regards, Febry Guest Experience

Dear Mr. Roy V., Thank you for taking the time to share your detailed feedback with us. We are pleased to know that, despite the challenges you experienced, you found our team members to be friendly, helpful, and polite. Your recognition of their service is sincerely appreciated and will be shared with the team. We truly regret to hear about your disappointing experience, particularly your concerns regarding the condition of the room, the reported presence of bedbugs, the hot water supply, and the limited variety of our food offerings. We understand how distressing and inconvenient these issues must have been, and we sincerely regret that your stay did not meet the standards you expected from Pullman. Please be assured that your comments regarding the reported bedbugs and room facilities are being taken very seriously. Such concerns require immediate attention, and our relevant teams will review the matter thoroughly. We will also take your feedback regarding the food selection and variety into consideration as part of our ongoing efforts to improve the overall guest experience. Thank you again for bringing these concerns to our attention. Your feedback is valuable in helping us identify areas that require greater attention and improvement. We hope to have the opportunity to restore your confidence in our hotel and provide you with a much more comfortable and enjoyable experience in the future. Warm regards, Febry Guest Experience

Dear Ms. Jenna L. M., Thank you so much for your heartfelt and wonderful review. It is truly a pleasure to know that you have chosen to stay with us three times within the past year and that each visit has been so memorable. We are delighted that you enjoyed our convenient location, beautiful surroundings, clean and comfortable rooms, delicious food, and especially the warmth and helpfulness of our team. It is wonderful to hear that you enjoyed our infinity pool and found the hotel welcoming for both families and adults. Your kind words mean a great deal to our entire team and are a wonderful motivation for us to continue creating memorable experiences for our guests. We sincerely look forward to welcoming you back to Pullman Bali in March and hope to make your next stay just as special. Warm regards, Febry Guest Experience

Dear Mr. James J. J. T., Thank you for taking the time to share your detailed feedback with us. We are pleased to know that most aspects of your stay were satisfactory and that you appreciated the room upgrade extended to you. We are, however, truly regret that certain aspects of your experience fell short of expectations. We understand how disruptive the persistent noise from motorcycles and the lack of effective sound insulation must have been, particularly when staying in a luxury hotel where a peaceful and restful environment is so important. We are equally concerned to hear about your experience with our in-room dining pizza and, most importantly, your subsequent health concerns. We are very sorry for the discomfort you have experienced. While we cannot establish the cause of your illness based solely on the circumstances described, we take any report of possible food-related illness extremely seriously. Your comments have been shared with the relevant management and culinary teams for appropriate review, including the preparation, handling, and quality of the dish concerned. We truly regret that these issues affected your overall impression of your stay, especially during an important trip and at a property where you expected a high level of comfort and service. Your feedback is invaluable and will help us focus on the areas requiring immediate attention. Thank you once again for bringing these matters to our attention. We sincerely hope your health improves quickly and that we may have an opportunity in the future to provide you with the refined and comfortable experience. Warm regards, Febry Guest Experience

Dear Rieyaaz R., Thank you very much for your wonderful feedback and for sharing your experience with us. We are delighted to know that everything was spectacular during your stay at Pullman Bali Legian Beach. Your kind words are truly appreciated and mean a great deal to our entire team. Thank you once again for choosing Pullman Bali Legian Beach. We look forward to welcoming you back for another spectacular and memorable stay in Bali. Warm regards, Febry Guest Experience

Dear Shireen G., Thank you very much for sharing such a wonderful review with us. We are truly delighted to know that you had a special and memorable experience at Pullman Bali. It means a great deal to us to hear that our team went above and beyond to make you feel genuinely valued and well cared for as an Accor member. Creating meaningful experiences for our guests and ensuring that every stay feels special is at the heart of what we do. Your kind words are a wonderful encouragement to our entire team. Thank you for your loyalty and for choosing to stay with us. We look forward to welcoming you back to Pullman Bali and making your next visit equally memorable. Warm regards, Febry Guest Experience

Dear Ms. R., Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely regret that your experience did not meet your expectations, particularly as your visit was to celebrate such a special occasion as a birthday. We are truly sorry for the disappointment caused by the birthday cake arrangement. As this had been confirmed with you prior to your arrival, we fully understand how disappointing it must have been to find that the arrangement was not fulfilled as expected. While we appreciate your understanding when a dinner voucher was offered as a gesture of our apology, we recognize that this could not replace the experience you had originally planned for your celebration. We also regret that your breakfast and dinner experiences fell short of your expectations. Your comments regarding the visibility of the pork bacon, as well as the lack of communication from our service team, are especially valuable to us. We fully appreciate the importance of clear and attentive communication when it comes to our dining offerings, and we will be sharing your feedback with our Food & Beverage and service teams for careful review and follow-up. Equally, we regret that the condition of the room and the sound insulation affected your overall comfort. Your feedback is important for us to keep delivering consistency at every stage of the guest journey—from pre-arrival arrangements and dining experiences to room comfort and service communication. We sincerely regret that, on this occasion, we did not deliver the level of experience you expected and deserved. Thank you once again for your feedback. We genuinely appreciate you bringing these matters to our attention, as it gives us an opportunity to review our standards and improve the experience we provide to our guests. We sincerely hope that, despite the shortcomings of this visit, you will allow us the opportunity to welcome you back and restore your confidence in Pullman Bali. Warm regards, Febry Guest Experience

Dear Paul M., Thank you for sharing your wonderful feedback with us on your recent stay at Pullman Bali. We are delighted to hear that you enjoyed your stay, our breakfast, and the service provided by our team. It is always encouraging to know that our guests had such a positive experience. We also appreciate your honest feedback regarding the size of our pool area. We understand that during busy periods, the pool can feel crowded, and we are grateful that you brought this to our attention. Your comments will be shared with our management team for consideration as we continue to enhance our facilities and guest experience. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you back to Pullman Bali for another enjoyable stay. Warm regards, Febry Guest Experience

Dear Michelle A. O., Thank you for sharing your feedback with us on your recent stay at Pullman Bali. We are pleased to know that you enjoyed our hotel overall. However, we sincerely regret that the room did not meet your expectations, particularly regarding the noise and bathroom layout. We understand how these aspects can affect your comfort and overall experience. Your comments have been shared with our relevant teams for review and consideration as we continue to improve our guest experience. We truly appreciate your honest feedback and hope to have the opportunity to provide you with A. more comfortable and enjoyable stay on your next visit. Warm regards, Febry Guest Experience

Dear Justin D., Thank you so much for your wonderful feedback and for choosing to stay with us for the second time with your friends. We are delighted to hear that you enjoyed our great location and facilities, and especially that our amazing team made your stay even more enjoyable. It is truly heartwarming to know that you love staying with us. We sincerely appreciate your continued support and look forward to welcoming you and your friends back to Pullman Bali for another memorable stay. Warm regards, Febry Guest Experience

Dear Ms. Fiona S., Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our convenient location and, most importantly, the warm and attentive service provided by our team. Your kind words are greatly appreciated and will certainly be shared with our colleagues. It is also wonderful to know that you enjoyed our adults-only pool bar, with its beautiful beachfront setting and spectacular sunset views. We are pleased that this helped create memorable moments during your stay. Thank you once again for choosing to stay with us. We look forward to welcoming you back for more relaxing moments, beautiful sunsets, and another exceptional experience. Warm regards, Febry Guest Experience

Dear Mr. Mark R., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to know that you enjoyed the comfort of your stay, our spacious and modern rooms, the cleanliness of the resort, and the friendly and helpful service from our team. It is also wonderful to hear that you appreciated the variety of our breakfast buffet and the daily selection, as well as our well-maintained pools. We truly appreciate your helpful comment regarding the toasters, and this feedback will be shared with the relevant team for further consideration. We also understand your preference for exploring the local dining options during your stay and are pleased that you were able to enjoy the variety available around the hotel. Thank you once again for choosing Pullman Bali Legian Beach. We greatly appreciate your feedback and hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay. Warm regards, Febry Guest Experience

Dear Marc T., Thank you very much for sharing your lovely feedback with us. We are delighted to know that you really enjoyed your stay and appreciated the friendly service from our team. It is also wonderful to hear that you found your room consistently clean and well maintained throughout your visit. Thank you once again for choosing Pullman Bali Legian Beach and for your kind words. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay. Warm regards, Febry Guest Experience

Dear Angellika, Thank you very much for sharing such a heartfelt and beautifully detailed review of your stay with us. We are truly delighted to know that you and your sister had such a wonderful and memorable experience at Pullman Bali Legian Beach, and that the warmth, kindness, and genuine hospitality of our team made your stay feel truly special. It is especially wonderful to hear about your breakfast experiences with Yudi, Chef Wayan, Ayu, and Seni. We are pleased that Chef Wayan’s delicious creations, together with the attentive and friendly service of Yudi, Ayu, and Seni, made your mornings something to look forward to. Your kind recognition will certainly be shared with them, and we are sure it will mean a great deal to each of them. We are equally grateful for your thoughtful appreciation of our Spa team, Solendri and Widi. Knowing that their professionalism, gentle care, and attention to detail helped create such a peaceful and relaxing experience is truly rewarding. We will be delighted to share your lovely comments with them as well. Your beautiful words about our team being the heart of the experience are particularly meaningful to us. While we are pleased that you enjoyed the property, it is wonderful to know that the people and the moments of genuine care left such a lasting impression. Thank you once again for your trust, kindness, and generous appreciation. We are very grateful to have been part of your stay and sincerely hope to welcome you and your sister back to Pullman Bali Legian Beach again soon for another memorable experience. Warm regards, Febry Guest Experience

Dear Jason I., Thank you very much for sharing such wonderful feedback with us. We are delighted to know that from the moment you arrived until your departure, you felt comfortable and well cared for. It is especially rewarding to hear that, despite the resort being a popular destination, our team was able to provide attentive and personalized service that made you feel genuinely valued throughout your stay. Creating a warm, thoughtful, and personalized experience for every guest is something we greatly value, and your kind words are a wonderful encouragement to our entire team. Thank you once again for choosing Pullman Bali Legian Beach. We look forward to welcoming you back and creating another memorable experience for you in the future. Warm regards, Febry Guest Experience

Dear Michael S., Thank you very much for sharing your feedback with us. We are pleased to know that you had a good experience at Pullman Bali Legian Beach and appreciated the friendly and helpful service provided by our team. We are also glad that you found our location convenient and that you would consider staying with us again. Your kind feedback is greatly appreciated by the entire team. We look forward to welcoming you back and providing you with another enjoyable and comfortable stay in the future. Warm regards, Febry Guest Experience

Dear Mrs. Alison D., Thank you for taking the time to share such detailed and thoughtful feedback about your recent stay with us. We are pleased to hear that you found your room comfortable and, most importantly, that our breakfast team went above and beyond to make sure you and your family had everything you needed. We are especially delighted that our team helped make your daughter’s 30th birthday a special and memorable occasion. Your kind recognition of their efforts will certainly be shared with the team. At the same time, we sincerely regret that your check-in experience did not meet the level of service you should expect from us. We also appreciate your comments regarding the comfort of the bed and the breakfast service during busy periods. Your observations are valuable, and we will share them with the relevant teams as we continue to improve both our service delivery and guest experience. It is encouraging to hear that, despite these shortcomings, our team’s genuine efforts helped make your overall stay a positive one. We truly appreciate your understanding and constructive feedback, and we hope to have the pleasure of welcoming you and your family back for a more seamless and enjoyable experience. Warmest regards, Febry Guest Experience

Dear Dean s., Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you had a lovely stay and enjoyed the comfort of your room, as well as the breakfast included during your visit. It is always a pleasure to hear that our accommodation and breakfast experience contributed to an enjoyable stay. Thank you once again for choosing Pullman Bali Legian Beach. We truly appreciate your kind words and look forward to welcoming you back for another wonderful stay. Warm regards, Febry Guest Experience

Dear Ms. Young C., Thank you very much for your wonderful review and for your continued loyalty to Pullman Bali Legian Beach. It is truly heartwarming to know that you choose to stay with us every time you visit Bali. We are delighted to hear that you enjoyed our convenient location, fantastic food, and the warm and accommodating service provided by our team. We are especially pleased that you find our resort suitable for family stays and that our team continues to make each visit enjoyable for you and your family. Your kind recommendation and continued trust mean a great deal to all of us. We will certainly share your lovely feedback with the team as encouragement to keep delivering memorable experiences. Thank you once again for making Pullman Bali Legian Beach your preferred home in Bali. We look forward to welcoming you and your family back again for many more wonderful stays. Warm regards, Febry Guest Experience