ibis Martigues

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ibis Martigues 3 stars

Customer review rating (ALL Rating) 4.3/5 677 reviews

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Description

Hotel extras

  • Fully equipped fitness center

  • 5 minutes from the center of Martigues

  • Free enclosed private car park. Web corner and free WIFI throughout the hotel.

  • The perfect base for exploring the Côte Bleue and the little Venice of Provence.

  • Ideal base for exploring the Côte Bleue

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Martigues

ROND POINT DE L'HOTEL DE VILLE, AVENUE LOUIS SAMMUT
13500 MARTIGUES
France

Telephone +33 4 42 42 05 11

Fax +33 4 42 40 12 39

Contact email

  • BUS DU SOLEIL:  HOTEL DE VILLE

  • By plane

    MARSEILLE PROVENCE At 30km / 18 miles

  • By train

    MARTIGUES AVERA At 4km / 2 miles

GPS:43.40641, 5.049501

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews for
ibis Martigues

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  677 reviews

TripAdvisor Rating  4.0/5  535 reviews

Good location

Customer review rating 4.0/5

Per Couples - Confirmed reviews ALL

Slightly off grid but defintely walking distance to city center. Daytime you have easy access to the shuttle boat which is free of charge. Hotel is standard Ibis, no worse, no better

Well Located

Customer review rating 4.0/5

Gj Business - Confirmed reviews ALL

Very friendly & helpful staff. Room was sufficient. Available menu was limited in the restaurant.

well located, good stay

Customer review rating 3.5/5

Darío Business - Confirmed reviews ALL

2 nights with comfortable beds and.clean room

Well located nice staff comfortable room

Customer review rating 4.5/5

Bernie Families - Confirmed reviews ALL

Good location . Nice reception and bar staff . Comfy bed and good accommodation

Dear BERNARD D., We very much appreciate your comments regarding your stay at the ibis Martigues. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frederic - Reception

Stinking towels

Customer review rating 2.0/5

R.r Business - Confirmed reviews ALL

The room is a typical Ibis room, but you can see some mold in the toilet, especially in the walls of the shower and it´s ceiling. The towels stink like they´ve been in a kitchen before being placed in the room. 2 of them. The third one I got was ok. Even with the heating off, there´s a background noise that is very annoying through the night. Breakfast is ok, choice limited and some products were not replaced when finished.

Dear RENATA R., Thank you for taking the time to tell us about your experience at the ibis Martigues. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We'll be more attentive on the quality of our towels and breakfast.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frederic - Reception

Ras

Customer review rating 4.5/5

B. Business - Confirmed reviews ALL

Ras

OK stay

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The hotel was under renovation which meant that eating room was not available. The breakfast was still offered and it was ok but it was served in a room that was way too small for the amount of people inside. with COVID cases on the rise it was quite unfortunate to have to eat in such a room

Dear LORENZO P., Thank you for taking the time to tell us about your experience at the ibis Martigues. It is with special attention that we have heard your comments following your stay at the Ibis Martigues Center. We are sorry to read your comment, and apologize for any inconvenience encountered during your stay at our hotel. Indeed, for a better future comfort of our customers, our dining room is under work for a month. In the meantime, to maintain a minimum of comfort for our customers, we have rearranged our breakfast service in our 40 m² seminar room with 15 seats, hydro-alcoholic gel at the entrance, wearing a mask mandatory when standing. .) Once again, we apologize for the inconvenience caused and we invite you to come and enjoy our new living spaces from the beginning of the year 2022. We will be happy to offer you a drink to celebrate together. Looking forward to welcoming you back to our hotel. Sincerelly Yours, Mr BERCHOUM General manager

Well located

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Room and location was as expected but there was extensive refurbishment going on that meant that there was no cafe/bar available. there was only a very unappealing, temporary looking room where breakfast could be had. There was no note of this on the Accor website at the time that we made our reservation.

Dear JANICE B., We very much appreciate your comments regarding your stay at the ibis Martigues. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have put a space on our website to say that we are renovating our spaces, but we are going to check if it's always on the website Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frederic - Reception

Nice Welcome

Customer review rating 5.0/5

N. E. P. Couples - Confirmed reviews ALL

We were welcomed by the first person in France, speaking english and with a perfect sence for good service. Thank you

Dear NIELS-ERIK P., We very much appreciate your comments regarding your stay at the ibis Martigues. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frederic - Reception

Customer review rating 1.5/5

Mike D. Business - Confirmed reviews ALL

It is simply not okay, to not tell people during booking that there is renovation works and that breakfasts are essential and inconvenient.

Hello, It is with special attention that we have heard your comments following your stay at the Ibis Martigues Center. We are sorry to read your comment, and apologize for any inconvenience encountered during your stay at our hotel. Indeed, for a better future comfort of our customers, our dining room is under work for a month. However, we are quite confused, because the information is well indicated on our ALL (accor) site. Once again, we apologize for the inconvenience caused and we invite you to come and enjoy our new living spaces from the beginning of the year 2022. We will be happy to offer you a drink to celebrate together. Looking forward to welcoming you back to our hotel. Yours, Mr BERCHOUM General manager

OK

Customer review rating 3.0/5

Scoobs Business - Confirmed reviews ALL

Purely functional

Dear SIMON C., Thank you for your comments following your stay at the ibis Martigues Center hotel. Regarding the problem with the temperature in the room, please accept our sincere apologies. Being in reversible and general air conditioning for the whole hotel, and being in a period when the climate is very changeable, you will understand that during your stay, we have stopped the air conditioning (because normally in October the nights are cool in Martigues). During a future stay, I invite you to ask for one of our rooms on the parking side, which are in the shade all afternoon. In the meantime, we hope that the attentive welcome of our teams and our location in the heart of the city have contributed to the success of your stay with us. Looking forward to welcoming you back to our hotel. Best regards, Mr BERCHOUM General manager Ibis Martigues Center

Well located, friendly and polite staff.

Customer review rating 5.0/5

Jeremy R. Business - Confirmed reviews ALL

very enjoiable

Dear JEREMY r., Thank you very much for having left such goods feedback further to your stay in Ibis Martigues See you very soon! Sincerely, Frederic - reception

situation, personnel , chambre

Customer review rating 4.0/5

Michel Business - Confirmed reviews ALL

un bon week end

Madame N., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Martigues. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Cordialement, Frederic - Réception

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

We were a little dissapointed. We did not find it value for money . We paid a 116€ for the room for one night stay. There were no tea /coffee or a bottle or water when we arrived in the room. There were no hand towels and we had one bath towel that was most certainly needed to be replaced as it was too small. The breakfast we found very stressful as we could not see what was on offer as the breakfast was being served behind some tables. The lady serving the breakfast was very helpful. These are the reason we found it to be very expensive. We had traveled from london by car staying to different hotels on the way .

Dear MONICA C., Thank you for taking the time to tell us about your experience at the ibis Martigues. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frédéric

Perfect location for the Théâtre antique performances. Rooms are clean and well laid-out.

Customer review rating 4.0/5

Ksa Couples - Confirmed reviews ALL

We picked the perfect hotel for seeing Frances Cabrel across the street. I think the website should indicate options of how to get there by train. The train station is out of the way, and the person at the desk told us to stay on the wrong side of the rode for the bus, so we missed it. The breakfast is wonderful. Guests should plan to eat somewhere else for dinner; just our opinion. The staff is friendly and helpful.

Friendly staff, clean hotel, but not the rooms I reserved.

TripAdvisor rating 3.0/5

marcelfrenk Friends getaway - TripAdvisor review

Basically, the title says it. I reserved two twin bed hotelrooms online at accor's website, but upon arrival we were told that these were not available, only rooms with a double bed. We needed the place to sleep, so we accepted. I rate the service 3 starts for that, staff would deserve a better rating.

Mr. FRENK, Thank you for taking the time to tell us about your experience at the ibis Martigues. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed, there must have been a technical problem when you have booked your rooms, because all the rooms with twin beds in our hotel were taken by a group that night, and we had no choice but to offer you a rooms with a large double bed. Thanks to your return, we have reported the incident to the IT department to prevent future occurrence. So again, please excuse us for the inconvenience caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Mr. BERCHOUM General Manager

Martigues a hidden gem

TripAdvisor rating 5.0/5

Q156BUpeterr Friends getaway - TripAdvisor review

Hotel Ibis is the perfect hotel for the town, its beaches and the surrounding area.Everyone at the hotel was friendly and helpful. The breakfast especially was excellent....in a lovely dining area. Ideal in every way.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Martigues. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria MAGNANI General Manager

Pleasant Ibis in a pleasant town

TripAdvisor rating 4.0/5

FrancoPhile17 Couples - TripAdvisor review

In twenty years we had driven past Martigues on a number of occasions, looking down on the town from the flyover. This time we needed a handy stopover and we are very glad to have chosen this town and hotel. Martigues has a seaside atmosphere and has many eateries just a short walk along the quay. This means that the hotel is right on the edge of town and does not suffer noise interruptions as the roundabout is quiet through the night. The carpark is secure. We enjoyed a twin room with decent space and the aircon and wifi worked well. Martigues is not far from the oil refineries at Fos but the wind generally blows off-shore which allows Martigues to enjoy its sunny situation on the banks of the large etang.

Dear Madam, Sir We thank you for sharing with us your vision of our hotel. Your return as a customer allows us every day to improve. Hope to see you in our establishment Sincerely, Victoria M Manager

NIce environment, poor customer service.

TripAdvisor rating 3.0/5

Peter621104 Families - TripAdvisor review

We were basically satisfied with the hotel, but the English knowledge of the personnnel was terrible. It made hard the communication. We had breakfast only one morning, but when we went down almost there was nothing remained. After requesting the personnels to give some additonally, our request was ignored. It was at 9.30, the breakfast is till 10.00.

One day in Martigues

TripAdvisor rating 2.0/5

Davide V TripAdvisor review

We stayed one night during our trip from Lyon to Cannes. The hotel is located walking distance near the village of Martigues. Our stay was ok, big room and confortable, people at the desk were friendly and helpful. Unfortunately we encountered two problems. Water did not drain in the sink and electric plug for shaver was not usable in the bathroom. We reported the problems the next morning before check out. I don't know if I would stay in this hotel again

Dear Mr Davide, Thank you for taking the time to tell us about your experience at the hotel ibis Martigues centre. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At the hotel Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Youssef BERCHOUM Deputy Director Ibis Martigues Centre

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