ibis Styles Marseille Provence Airport

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ibis Styles Marseille Provence Airport 3 stars

Customer review rating (ALL Rating) 4.2/5 767 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Free shuttle to airport, Airbus, Vitrolles station, 6am to 11.30pm, 7 days.

  • Restaurant open weekdays. Shaded terrace and air-conditioned dining room.

  • Restaurant open noon and in the evening, open to everyone: "No need to sleep to eat"!

  • Spacious and bright rooms for up to 4 people, bar-restaurant and WiFi

  • 3 hectare park, outdoor pool, 5 minutes from Marseille Provence Airport.

Hotel location

ibis Styles Marseille Provence Airport

24 Rue de Madrid, ZI Les Estroublans
13127 VITROLLES
France

Telephone +33 4 42 89 90 44

Fax +33 4 42 79 07 04

Contact email

  • By plane

    MARSEILLE PROVENCE At 6km / 3.75 miles - Shuttle free

  • By plane

    NICE COTE D'AZUR At 200km / 125 miles

  • By plane

    TOULON HYERES At 110km / 68.75 miles

  • By boat

    SNCM FERRYTERRANEE At 25km / 15 miles

  • By helicopter

    AIX EN PROVENCE LES MILLES At 15km / 9.38 miles

  • By helicopter

    MARIGNANE At 7km / 4.38 miles

  • By car

    MARSEILLE At 1km / 0.63 miles

  • By car

    SALON LYON At 2km / 1.25 miles

  • By train

    AIX EN PROVENCE TGV At 4.8km / 2.98 miles

  • By train

    MARSEILLE ST CHARLES At 25km / 15 miles

GPS:43.426926, 5.257248

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

O QUAI

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Our guest reviews

Our guest reviews for
ibis Styles Marseille Provence Airport

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  767 reviews

TripAdvisor Rating  3.5/5  416 reviews

Staff very friendly and professional

Customer review rating 4.5/5

Pierre Business - Confirmed reviews ALL

Despite computer issues at the check-in, the staff was very welcoming and customer oriented. (offered a drink while solving the situation: much better than waiting at the checking desk: best practice in case of an issue: to be deployed as a standard in all the hotels) Room was very clean every day, thanks. Covid 19: safe feeling Breakfast: one coffee machine (main one) is over aged.... (very very slow coffee maker)

Dear PIERRE L., We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the inconvenience according to our coffee machine. We have called the compagny in order to solve the problem. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaetan Adjoint de Direction

Customer oriented staff

Customer review rating 4.0/5

Pierre Business - Confirmed reviews ALL

Nice 2 nights stay. Front desk staff very helpfull. However lack of staff in general (breakfast for exemple)

Dear PIERRE L., We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaetan Assistant General Manager

Amazing Service & Staff

Customer review rating 5.0/5

Adel Families - Confirmed reviews ALL

All perfect from the Shuttle service, the stay itself to the check out, the staff members were so friendly and professional. A big Kudos to Soraya (from the Restaurant) ... she just went above and beyond all expectations. I will definitely come back.

Good rooms but bad location

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

The hotel has a good “quality/price” ratio. The rooms are large and comfortable, the staff was helpful and friendly. Unfortunately, it is located in the middle of an industrial zone, at least 5 km from the airport and the bus shuttle only stayed at 6pm. My flight being early in the morning, I had to order a taxi to take me to the airport. The short ride was 30 euros. It is a good hotel if you have a car but I will avoid if you don’t have a mean of transportation.

Dear Mrs D., We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Effectivly, our hotel is situated 4km far from the airport. Our shuttle is working from 6:00AM to 11:30PM and our reception can book for you a cab if you want to go at the airport earlier. On our website, you could see our location and anticipate your travel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaetan Assistant General Manager

Well located

Customer review rating 4.5/5

Janine Solo - Confirmed reviews ALL

I arrived late at night and I was warmly welcomed

Dear JANINE W., We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaetan General Manager Assistant

near customer

Customer review rating 3.5/5

Erney Business - Confirmed reviews ALL

room smelled like toilet. had to open the window all night. it smelled like pee

Dear Mr D., Thank you for taking the time to tell us about your experience at the ibis Styles Marseille Provence Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaetan General Manager Asisstant

Perfect hotel. Very friendly staff.

Customer review rating 5.0/5

Pierre Business - Confirmed reviews ALL

Room was very clean. Bed was confortable. Staff was very friendly and professional.

Dear PIERRE L., We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaetan Assistant General Manager

Oui mais !

Customer review rating 3.0/5

Normal Solo - Confirmed reviews ALL

Normal

Monsieur A., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis Styles Marseille Provence Aéroport. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Ibis Styles sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Nous sommes surpris que vous ne vous soyez pas manifester à la réception si votre séjour ne correspondait pas du tout à vos attentes comme le montre vos notations. Nous avons toute confiance en notre équipe sur leur professionnalisme et les services apportés à nos clients. Nous sommes conscient également que nous pouvons que nous améliorer suite à des retours clients avérés et constructifs. Je vous invite donc à revenir vers nous si vous le souhaitez par email à H0… afin de mettre en lumière les réels points qui ont manqués dans votre séjour dans nos murs. Au plaisir. Gaëtan Adjoint de Direction

A nightmare

Customer review rating 0.5/5

P. Couples - Confirmed reviews ALL

When I made the booking I added a note asking for a room either on the ground floor or on a floor with a lift, this was because my wife has a respiratory illness and finds it difficult to walk even short distances or up stairs. We arrived at the reception and were told that our room was on the first floor but there was a lift. In fact the lift was at the other end of the hotel, a long way from the reception, restaurant etc and our room even further, about 100 metres. When I mentioned my request on the boking to the receptionist she said there was no problem as there was a door at the other end of the hotel and I could ferry my wife to our room and back by car. I had the impression that nobody had bothered to look at the request on my booking and I wasn't very happy with this but had little choice. That evening I left our car parked near to the door which gave access to the lift but the next morning when we tried to leave by this door so that I could ferry my wife to the restaurant for breakfast it was locked. We had no choice but to walk which gave my wife a lot of difficulty and I spoke to the person at the reception who didn't seem to give a damn. After breakfast we had to walk back to the room and then when we left the door was still locked so my wife had once again to walk all the way to the main door so that I could go and get the car from the other end of the hotel and pick her up. I made a compliant to the person on reception and also let her know that we had been unable to connect to the wifi in the hotel and there is nothing in the room to explain how to do so. They didn't seem to care about the problems caused by the locked doors or to care much about the problem with the wifi. I explained to them that I did not hold them personally responsible but that I would be making an official complaint.

Dear Mr P., Thank you for taking the time to tell us about your experience at the ibis Styles Marseille Provence Aéroport. I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Effectivly, you have written a remark on your booking saying you will need rooms on ground floor or on first floor if we had a lift. Our receptionnist should give you room close to the reception's desk. For sure, I'm gonna check with my staff and make sure that this situation never happen again. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaëtan Assistant General Manager

Very helpful staff, close to good restaurant.

Customer review rating 5.0/5

Claire Solo - Confirmed reviews ALL

The staff were all extremely helpful. Julie, especially was very kind. I needed help with two small things and both of these were dealt with politly and quickly.

Dear CLAIRE, We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëtan Assistant General manager

Good location

Customer review rating 3.5/5

Matteo Business - Confirmed reviews ALL

The location is close to the airport and the hotel serves food until late hours. Very useful for late evening trips if you don't want to move your car for a pizza. The rooms are old but still efficient. Clean but would need a refurbish.

Customer review rating 4.5/5

Xavier Business - Confirmed reviews ALL

Calme, reposant

Monsieur D., Nous vous remercions vivement pour vos commentaires suite à votre séjour à ibis Styles Marseille Provence Aéroport. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous revoir sur notre établissement. Belle après midi. Cordialement Gaetan Adjoint de Direction

Very satisfactory stay

Customer review rating 4.5/5

Keith M. Business - Confirmed reviews ALL

Enjoyable overnight stay Food good

Dear KEITH M., We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaetan Assistant General Manager

Lovely

Customer review rating 4.0/5

Claire E. Families - Confirmed reviews ALL

But poo or blood on the inside door of the toilet

Dear CLAIRE e., We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence Aéroport. It is always a pleasure to receive positive feedback. According to your toilet, we do apologize for the inconvenience caused. I'm gonna check immediatly with our housekeeper in order to resolve it. Please next time, don't hesitate to come back to the reception's desk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëtan Assistant General Manager

well located, good stay

Customer review rating 4.5/5

Serge Couples - Confirmed reviews ALL

very pleasant hotel close to the Airport, with an easy access through shuttle, a swimming pool and friendly staff, as well as decent size rooms.

Dear Mr G., We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëtan Assistant General Manager

Worst Ibis we've ever stayed at

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

Run down rooms, carpet was disgusting. Room in ground floor even if we had requested at reservation a room in an upper floor. Cleaning service was a joke, they only made the bed and it was full of wrinkles, they didn't even bother stretching the sheets a bit + everyday they left the ac on max, the room was freezing when we would get back late in the night. Breakfast was the poorest I've ever seen in an ibis hotel with hardly any choice, and the queue on the first day was ridiculously long and slow, with staff totally unable to manage it. We booked here because it was a last minute trip and only room we could find, but it was eventually really expensive for what you get and not at the standards usual of an Ibis hotel. We will make sure to never stay here again.

Nickel

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Nickel

Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Styles Marseille Provence Aéroport. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Toute l'équipe de l'hôtel Ibis Styles Marseille Aéroport

Customer review rating 4.5/5

Susan B. Families - Confirmed reviews ALL

The staff were super friendly and helpful. The room was so lovely and clean. The shuttle service was very good and the whole experience was very relaxing.

Dear SUSAN B., We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëtan EYRAUD Assistant General Manager

Wonderful stay

TripAdvisor rating 5.0/5

alexrB6429HD Solo travel - TripAdvisor review

From the moment I arrived at Hotel the staff were very helpful. Arthur was very helpful and couldn't of done anymore to help me. Sami and Julie whom were on Reception were also very helpful. Dominic whom was the Shuttle bus driver was also very helpful and friendly. The Room was very clan and tidy, the breakfast there was a good selection of food. Julie on Reception ordered me a pizza this was very nice I would recommend it. If I was to return I would definately stay at the hotel again. thank you hope to see you soon.

very quiet hotel

TripAdvisor rating 5.0/5

NPofeaton Couples - TripAdvisor review

This hotel is approx. 3 km away from the airport and a shuttle bus which you call and wait for at number 2 bus stop Terminal 2 arrives within 10 mins. The hotel is very quiet and very clean. The staff all speak english as well as french. We stayed on a Saturday night and only snacks were being served so a member of reception called for a pizza on our behalf which arrived very quickly. We booked our shuttle bus for the next morning and were on our way.

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