ibis Marseille Provence Airport

ibis Marseille Provence Airport 3 stars

Customer review rating (ALL Rating) 4.1/5 1,479 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Labeled ALLSAFE Bureau Veritas

  • At airport: Shuttle hotel-airport / airport-hotel available 5am to midnight

  • Restaurant Courtepaille from 11.30am to 11pm

  • Outdoor swimming pool

  • Private car park available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Marseille Provence Airport

CS 40016, 13729 Marignane
13729 MARIGNANE
France

  • AIX EN PCE BUS STATION:  MRS AIRPORT AIRPORT

  • IBIS MARSEILLE AEROPORT: 

  • SAINT CHARLES TRAIN STATION:  MRS AIRPORT AIRPORT

  • By plane

    AEROPORT MRS PROVENCE At 0.5km / 0.31 miles - Shuttle free

  • By car

    AEROPORT MARIGNANE At 0.1km / 0.06 miles

  • By train

    MARSEILLE ST CHARLES At 30km / 18.75 miles

GPS:43.445904, 5.226112

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

COURTEPAILLE

Completely refurbished, with a real contemporary feel for those who like a taste of the authentic. Choose from over 20 delicious grills barbecued in front of you: favorite cuisine for more than 40 years.

Our accommodation(s)

The ibis Marseille Airport hotel offers functional and comfortable rooms, with WiFi. The hotel offers different categories of bedroom: rooms with a double bed or twin rooms with two small separate beds.

Our guest reviews

Our guest reviews for
ibis Marseille Provence Airport

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,479 reviews

TripAdvisor Rating  4.0/5  1,078 reviews

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

There is no trash can in the room and there is no toilet brush. Air conditioning runs pretty quiet. When taking a shower in the morning, the temperature varies greatly between cold and hot. Very little water comes out of the shower

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The rooms are shabby and need refreshing

Dear sir, Many thanks for your trust and pleasant feedback! Rest assured that we take good note of your remarks in order to satisfy you even more during your next stay. Warmest regards, Justine, Customer Relationship Manager

Medium Rating

Customer review rating 2.5/5

Pip Families - Confirmed reviews ALL

Check in - Good.....Room - Clean, but small.......Facilities - None

Dear sir , We were delighted to welcome you to our facility and can assure you that we are taking your feedback into account to improve our services and customer experience. Thank you very much for your feedback and we look forward to seeing you again soon. Yours sincerely, Justine, Customer Relationship Manager

Extra helpful shuttle driver

Customer review rating 5.0/5

Jack J. Families - Confirmed reviews ALL

A very nice shuttle driver helped elderly couple into van. She also had a step stool to help us. Bravo! Then, when we did not yet have French coins or cash, put a coin into the baggage cart so we could take our bags to our room. Bravo X 2!!!!

Dear sir, It was a pleasure to welcome you to our site and we would like to thank you for sending us your feedback which allows us to improve our services on a daily basis. We take good note of your remarks and pass on your compliments to those concerned. Rest assured that we will do our utmost to satisfy you again during your next stay! Yours sincerely, Justine, Customer Relationship Manager

Well located

Customer review rating 4.0/5

Yair M. Couples - Confirmed reviews ALL

Very convenient for a night stay near the airport.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Justine

Good for a short stay-over.

TripAdvisor rating 2.0/5

pvl0012022 Business - TripAdvisor review

Hotel is ok for a short stay-over. The breakfast was very limited: only one person taking care of everything. No eggs available - nobody asking if you would like to have an omelette. So rather disappointing. In the evening of arrival, the hotel is being cleaned and the tyical smell of these products is hanging in the lobby area - not that welcoming.

OK Place

Customer review rating 4.5/5

Warren M. Solo - Confirmed reviews ALL

Very nice but rooms are very small. Can not get from bed to bathroom with 2 suitcases and a roll on.

Dear, It is always a great pleasure to count you among our customers! Thank you! See you soon, Laura

ok

Customer review rating 2.5/5

S. Couples - Confirmed reviews ALL

room very small and in general hotel did not look as clean as other IBIS. Also no early shuttle

Dear S., We were delighted to welcome you to our facility and can assure you that we are taking your feedback into account to improve our services and customer experience. Thank you very much for your feedback and we look forward to seeing you again soon. Yours sincerely, Laura

Bad stay

Customer review rating 1.0/5

S. Business - Confirmed reviews ALL

I went to this hotel to prepare an early flight. The room was way too hot and even with the heater off, it did not change anything We were in April, outside temp was 15°C.... What the point... Then all the soap bottles were in place but just empty. In the end very bad night and bad shower, that mainly the two things you want from an hotel. That was a bad experience for me

Dear sir, We were delighted to welcome you to our hotel and can assure you that we take into account your comments regarding the soap bottles and the temperature in the room and we strongly apologize for the inconvenience caused. Thank you very much for your feedback and we look forward to seeing you again soon. Sincerely, Justine Customer Relationship Manager

Customer review rating 4.5/5

Gaenael V. Couples - Confirmed reviews ALL

competent, diligent and naturally friendly hospitality professionals.

Dear sir, We were pleased to welcome you with us! Many thanks for your feedback, which motivates us to make satisfied customers every day! We will do our best to satisfy you even more next time. Warmest regards, Justine, Customer Relationship Manager

Perfect for the airport. Quiet and clean.

Customer review rating 5.0/5

Michael S. Solo - Confirmed reviews ALL

Only one problem. At breakfast the egg boiler was too cool to boil an egg, which, after 5 minutes was completely raw! I tried with a second egg, which was stolen (probably also raw).

Dear Sir, thank you for answering our inquiry. We are happy to note that you had a staple stay and we thank you for this wonderful note. We take your point about cooking eggs very seriously and apologize for the inconvenience. Hoping to make you forget this incident during a next stay in our hotel. Justine, Head of Customer Relations.

Convenient location

Customer review rating 4.0/5

Lb Business - Confirmed reviews ALL

Short but nice stay

Dear Madam, Many thanks for your trust and pleasant feedback! Rest assured that we take good note of your remarks in order to satisfy you even more during your next stay. Warmest regards, Justine, Customer Relationship Manager

Close to airport

Customer review rating 4.0/5

Melinda Families - Confirmed reviews ALL

The proximity to the airport was extremely helpful. We were able to walk there the day before to complete our Covid test before flying back to the U.S. Returning our rental car on the morning of our flight was quick and easy. We also really appreciated the on-site restaurant in the evening. The food was good and reasonably priced.

Dear Melinda, We were pleased to welcome you with us! Many thanks for your feedback, which motivates us to make satisfied customers every day! We will do our best to satisfy you even more next time. Warmest regards, Laura

Well Located

Customer review rating 3.0/5

Richard S. Couples - Confirmed reviews ALL

It was an overnight stay to catch a train to Avignon in the morning and we have stayed in a few Ibis Hotels here in France. This was not a great experience since it had turned hot and there was no airconditioning working in the Hotel.

Dear guests, we are delighted to see that you have enjoyed part of your stay including our staff and the location of our hotel. We appreciate your comment about breakfast. Regarding the air conditioning, know that we are still in winter mode because we are not safe from a last cold wave and we can not juggle with the modes that is why we are forced to wait for the outside temperature to be more summer. Hoping to welcome you back, Justine, Head of Customer Relations

Staff short on common courtesy and customer service

Customer review rating 1.0/5

E H. Couples - Confirmed reviews ALL

We are a couple, both age 70. We opted to stay at the Ibis Provence Marseille Aeroport due to its location near the airport and the fact we had a 6:00 AM flight the next morning. We knew the hotel would be bare bones accommodations, but we were choosing utility over creature comforts. What we didn’t know was that the staff would be so uncaring, inattentive, and inflexible in meeting our needs. We had to spend several hours after our arrival at the hotel returning a leased car, checking into our flight online, and filling out multiple documents related to Covid travel. So, when we finally went down to grab a bite to eat, it was nearly 10 PM. The restaurant was very crowded, and it would have taken an hour or more for us to eat there. We had to leave at 4:00 AM to get to the airport for a 6:00 AM flight, so we asked for a sandwich at the bar. We had to argue with the bartender to serve us (he insisted we go to the restaurant). Meanwhile, another young man at the front desk told us (a) we would miss breakfast in the morning and (b) the free shuttle would not be running at 4:00. He suggested we just eat at the airport (we had prepaid for breakfast) and that we simply walk on foot to the airport (in the dark, dragging our luggage, with no familiarity of the area or the airport complex). A female employee whom I then approached told me she would arrange an early breakfast and call us a taxi. (Finally, someone was willing to be more accommodating!) At someone’s insistence, the bartender did bring my husband a croque monsieur. By then I was too upset to eat. The next morning, breakfast was not ready at the agreed upon time, and the “taxi” called for the two of us to ride 5 mins to the airport was a black Mercedes transport van capable of seating 6-7 passengers. Our “taxi” ride cost us 30 euros, nearly a third of our 100 euro hotel bill!! We were not told in advance by the hotel staff what the price of the transport would be. This should have been a 5-10 euro expense maximum. All in all this was a miserable experience. We stayed in 11 hotels over a 30 day vacation through Portugal, Spain, and France. Travelers can put up with a lot. But a bunch of clueless young people with bad manners is not one they have to—they have choices!!! I will never stay in another Ibis Hotel, and if you care about how you are treated, you never will either!

Dear guests, We were pleased to welcome you to our establishment and thank you for taking the time to write to us. We sincerely apologize for the disappointment of your stay and for the lack of service you have experienced. Know that it is well indicated on our sites but also at the reception our shuttle schedules and indeed this one does not start before 5am. Regarding the taxi, we are not responsible for the price, only the taxi itself announces the fare on arrival. You left in the hour of night and the taxi charges a supplement of night which I grant you is however rather exessive of or why the receptionist advised you to go there on foot, the journey is done quickly and safely, on a lighted path that the receptionist would have shown you. You also have the right to borrow luggage trolleys in front of the hotel that you can leave at the airport. Breakfast usually starts at 06:30 and we have advanced it to 04:00 for guests with an early morning flight. However, it is still possible to advance it under staff availability. Indeed, the night receptionist is alone and must finish his arrivals and complete all his tasks before the preparation of the breakfast. There were a lot of people at the restaurant that evening but know that our team is resourceful and efficient and that you could have been served quickly. Rest assured that we take your comments very seriously and will do our best to improve our services. Justine, Customer Relationship Manager

We got the second to last room last minute as our flight was cancelled at the airport

Customer review rating 4.5/5

L. H. Business - Confirmed reviews ALL

We called and got central reservations and got the second to last room quite late in the evening. Staff were very efficient and helpful and quick. Room was clean and adequate for a night (I think it may have had smokers in there previously is the only negative, however long ago). They sorted us out with a table for dinner, food and wine were very good, staff worked their socks off and very friendly. Breakfast good.

Dear L., From all the team of the Ibis Marseille Airport we would like to thank you for your very motivating comment for our everyday job! We look forward to welcoming you back! Warmest regards, Laura, Customer Relationship Manager

One night stand

TripAdvisor rating 4.0/5

georgepboulden TripAdvisor review

Late in early out. First beer at 11.30. Staff were absolutely excellent. It was like coming back home from a hard days work, two beers and to bed. Felt the rooms would be a bit small for a longer stay; big beds in a small space. Would certainly recommend it.

Excellent stay at Ibis Marseille Aeroport

TripAdvisor rating 5.0/5

Polly G TripAdvisor review

I was really impressed with this hotel. It was extremely clean and nicely presented, couldn't have been more convenient for the Airport and the little swimming pool was delightful as we were there in a hot spell. All of the staff who we encountered were very friendly and helpful.

Good trip

TripAdvisor rating 5.0/5

BAGO06 Families - TripAdvisor review

Everything perfect. Good food. Staff professional. Me and my family very happy I recommend this place. I come back again. Mr dimitris old manager is there and i enjoy speak to him. Don t change nothing. You are the best

Dear, We thank you for your comments regarding your stay at our hotel. Our hotel are happier to give you the best service quality, in consequently, your comments are precious. We hope to see you again very soon. Best regards, Florian Garguilo Guest Relation

Excellent Airport Hotel

TripAdvisor rating 5.0/5

EdwardsLondon2013 Couples - TripAdvisor review

This Ibis is perfect for Marseille airport. It is modern, very friendly,well appointed. The beds are perfect for a good night's sleep before travelling. Wifi, breakfast and bar are all up to a high standard. Thoroughly recommend.

We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Florian Garguilo Guest Relation

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in MARIGNANE