ibis Marseille Provence Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 1,686 reviews

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Description

Hotel extras

  • Labellisé Clé verte

  • At airport: Shuttle hotel-airport / airport-hotel available 4:30am to midnight

  • Restaurant from 11.30am to 11pm

  • Outdoor swimming pool

  • Private car park available

Our accommodation(s)

Book this hotel
Room 1

Equipped with the new "Sweet Bed by ibis" bedding, the practical and inviting ibis room boasts all the features you want most: a double bed, desk, Internet, TV with all the main channels and a bathroom.

  • Views:

    Airport view or Lake View or Pool side

Max. number of persons
2

Bedding

Double bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite/cable colour TV
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 1 x Double bed(s)
  • Views: Airport view or Lake View or Pool side

The practical and inviting ibis room, with the new Sweet Bed by ibis bedding, has everything you need to enjoy your stay: twin beds, desk, Internet, TV with all the main channels and a bathroom.

  • Views:

    Airport view or Lake View or Pool side

Max. number of persons
2

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

The practical and inviting ibis room, with the new Sweet Bed by ibis bedding, has everything you need to enjoy your stay: double bed, single bed, desk, Internet, TV with all the main channels and a bathroom.

  • Views:

    Airport view or Pool side

Max. number of persons
3

Bedding

Double bed(s) x1

Single bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

ibis Marseille Provence Airport

CS 40016, 13729 Marignane
13729 MARIGNANE
France

GPS:43.445904, 5.226112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
  • MRS
  • AEROPORT MRS PROVENCE

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 125 rooms
  • 3 rooms for people with reduced mobility
  • 8 connecting rooms
  • 125 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Lounge

  • Executive Lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

BBQ / Picnic Area

  • BBQ / Picnic Area

Well-being

PISCINE EXTERIEUR

  • Outside
  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 70 parking spaces
  • Parking pricing: 15.00 € 15 EUR Per day

  • Parking for a week

Services & equipment

  • Intercom

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Controled access parking

FIREHO MARSEILLE

Fireho Marseille is an industrial-style restaurant that will delight your taste buds. Near Marseille Provence Airport, discover the original decor, open kitchen and delicious wood-fired grilled dishes.

Cooking style
French
Capacity
120
Accessibility
Accessible service
Opening hours
Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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Sunday
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Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Holiday voucher
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

Fireho Marseille is an industrial-style restaurant that will delight your taste buds. Near Marseille Provence Airport, discover the original decor, open kitchen and delicious wood-fired grilled dishes.

Book

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,686 reviews

Customer review rating 5.0/5

Claude R. Families - Confirmed reviews ALL

Dear xxx, From all the team of the Ibis Marseille Airport we would like to thank you for your very motivating comment for our everyday job! We look forward to welcoming you back! Bien cordialement, Benjamin Réceptionniste Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Customer review rating 4.0/5

Mark L. Couples - Confirmed reviews ALL

Cher Mark, Au nom de toute l'équipe de l'Ibis Marseille Aéroport nous tenons à vous remercier pour votre commentaire très motivant pour notre métier de tous les jours ! Nous attendrons votre retour avec impatience ! Bien cordialement, Benjamin Réceptionniste Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Customer review rating 3.5/5

Olivier S. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Keith B. Friends - Confirmed reviews ALL

Dear Keith, From all the team of the Ibis Marseille Airport we would like to thank you for your very motivating comment for our everyday job! We look forward to welcoming you back! Bien cordialement, Benjamin Réceptionniste Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Customer review rating 5.0/5

Karen V. Solo - Confirmed reviews ALL

Dear xxx, From all the team of the Ibis Marseille Airport we would like to thank you for your very motivating comment for our everyday job! We look forward to welcoming you back! Bien cordialement, Benjamin Réceptionniste Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Customer review rating 4.0/5

Mark L. Couples - Confirmed reviews ALL

Great staff in reception (who was also the shuttle driver) and in the restaurant. Restaurant was good, and there is a nice pool-side bar. The downstairs public areas are reasonably well appointed. However the upstairs corridors and the rooms are tired and in need of refurbishment. The room was very small, and the bathroom extractor fan dod not work/was missing.

Cher Mark, Au nom de toute l'équipe de l'Ibis Marseille Aéroport nous tenons à vous remercier pour votre commentaire très motivant pour notre métier de tous les jours ! Nous attendrons votre retour avec impatience ! Bien cordialement, Benjamin Réceptionniste Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Customer review rating 3.5/5

Olivier S. Families - Confirmed reviews ALL

Mold in the shower. Very small room. Needs renovation

Customer review rating 5.0/5

Keith B. Friends - Confirmed reviews ALL

We got a near midnight pick-up by the shuttle. After a long flight delay, we arrived in Marseilles late at night. Our stay was good!

Dear Keith, From all the team of the Ibis Marseille Airport we would like to thank you for your very motivating comment for our everyday job! We look forward to welcoming you back! Bien cordialement, Benjamin Réceptionniste Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Customer review rating 5.0/5

Karen V. Solo - Confirmed reviews ALL

Perfect for the one night stay before a flight. Clean, comfortable - the bed was exceptionally comfortable. Excellent food in the restaurant.

Customer review rating 2.0/5

Catherine H. Business - Confirmed reviews ALL

Hotel is well located near airport. Room, pool etc all functional and clean, but staff, at reception and restaurant, so rude and totally inattentive to guests. Totally different from my previous stays here. Shame.

Customer review rating 4.0/5

Claudia A. G. Business - Confirmed reviews ALL

I highly appreciated that there were specific gluten free products at breakfast (upon request) as I suffer from celiac disease. The staff were helpful.

Customer review rating 3.5/5

Nairn C. Solo - Confirmed reviews ALL

All fine except poor signposting from the airport - where our plane had arrived after midnight!

Thank you very much for your feedback! We’re delighted that you enjoyed your stay overall. We’re sorry for the difficulty finding the hotel after your late-night arrival and appreciate your helpful comment. We hope to have the pleasure of welcoming you again soon! Bien cordialement, Benjamin Réceptionniste Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Customer review rating 2.0/5

Margaret F. Families - Confirmed reviews ALL

I was very disappointed with the room. Cramped, depressing decor, ceilings painted half brown and half white, 1 brown curtain and one red, carpets in a variety of red, black, grey and beige motifs, were not conducive to rest. Mattress toppers were uncomfortable and slithered about. And everything looked old and tired. It’s a pity, because in contrast to that there were polite and efficient staff members; a restaurant that allowed me in without complaint minutes from closing and drummed me up an excellent meal; a hotel perfectly located near the airport and a great shuttle service. And an excellent breakfast. But I spent an unpleasant night and would think twice about going back, especially as the prices have shot up.

Bonjour, Merci d’avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié l’accueil de notre équipe, notre restaurant, le petit-déjeuner, ainsi que notre emplacement et notre service de navette. Nous sommes en revanche désolés que la chambre n’ait pas répondu à vos attentes. Vos remarques sont précieuses et nous permettent de continuer à améliorer nos prestations. Nous espérons avoir l’occasion de vous offrir une expérience plus agréable lors d’un prochain séjour. Bien cordialement, Benjamin Réceptionniste Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Customer review rating 3.5/5

Ixchel M. Business - Confirmed reviews ALL

It’s a good place, and because my flight was early, the location was great for arriving quickly. The only problem was ordering room service. When I called reception, the person told me I had to order directly from the restaurant. I asked for the restaurant's extension, but he just hung up on me. In the end, I had to go to the restaurant reception in person, twice, because they forgot my order, and carry my own food back to the room, one hour and a half later.

Bonjour, Merci pour votre retour. Nous sommes ravis que vous ayez apprécié notre établissement et son emplacement idéal pour les départs matinaux. Nous sommes toutefois sincèrement désolés pour les difficultés rencontrées avec le service en chambre. Nous prenons votre remarque avec attention et espérons avoir le plaisir de vous accueillir à nouveau dans de meilleures conditions. Bien cordialement, Benjamin Réceptionniste Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Customer review rating 5.0/5

Edith S. Solo - Confirmed reviews ALL

See above

Bonjour, Merci beaucoup pour votre agréable retour ! Nous sommes ravis que vous ayez apprécié la fiabilité de notre navette matinale, le confort de votre chambre ainsi que notre emplacement. Au plaisir de vous accueillir à nouveau lors de votre prochain séjour ! Bien cordialement, Benjamin Réceptionniste Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Customer review rating 2.0/5

Nicholas H. Couples - Confirmed reviews ALL

The front desk staff at this hotel are always very friendly and helpful (we have stayed at this hotel several times before). The room was good. My wife enjoyed the pool. There was a major problem when it came time to leave. I had paid the account in advance. We had to get up at 2.30am and leave for the airport at 3.30am. The front desk staff had booked us a taxi and an alarm call, both of which happened without problem. When we reached the foyer there was no-one at the front desk to open the door to let us leave the building. After pushing the buzzer near the front door, with no response, my wife had to search to find the staff member, who was in the kitchen. He let us out of the hotel. Then the taxi arrived outside the gate but could not enter, despite pushing the entry button. My wife again had to find the staff member to let the taxi enter. After getting into the taxi, we found that the exit gate also was closed. There was another vehicle trying to leave. The elderly couple inside didn't know what to do. I don't think that they spoke French. After waiting several minutes, the taxi driver entered the hotel and found the staff member, who finally opened the gate to let us leave. The experience was completely unacceptable. It would have been worse if we were foreign visitors who did not speak French. We certainly won't stay at this hotel again if we have to leave during the night – there are hotel alternatives close by. The staff member was quite rude to my wife and the (female) taxi driver. The taxi driver told us that she had had the same experience before. It seemed as though the staff member had some duties in the kitchen to do with preparing breakfast. Whatever the reason, it is not acceptable for guests to be delayed in this way when needing to get to the airport under time pressure.

Bonjour, Merci d’avoir pris le temps de partager votre expérience et, tout d’abord, merci pour votre fidélité à notre établissement. Nous sommes heureux de savoir que vous appréciez habituellement l’amabilité de notre équipe, le confort de nos chambres ainsi que notre piscine. Nous sommes en revanche sincèrement désolés pour les difficultés rencontrées lors de votre départ très matinal. Nous comprenons parfaitement votre inquiétude, notamment compte tenu de l’heure de votre départ et de votre trajet vers l’aéroport. Le fait d’avoir dû chercher un membre du personnel à plusieurs reprises et d’avoir rencontré des difficultés pour ouvrir les accès n’est clairement pas l’expérience que nous souhaitons offrir à nos clients. Nous regrettons également que l’attitude de notre collaborateur ait pu être perçue comme impolie envers votre épouse et la conductrice de taxi. Soyez assuré que votre remarque sera prise très au sérieux et que nous allons revoir l’organisation des départs nocturnes afin d’éviter qu’une telle situation ne se reproduise. Nous vous présentons nos sincères excuses pour les désagréments occasionnés et espérons malgré tout avoir l’occasion de vous accueillir à nouveau dans de meilleures conditions, afin de vous offrir l’expérience agréable que vous avez connue lors de vos précédents séjours. Bien cordialement, Benjamin Réceptionniste Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Customer review rating 3.5/5

Charles H. Couples - Confirmed reviews ALL

Adequate room. Shuttle was not available for a 6:00 AM flight

Hello, Thank you for sharing your feedback and for your score. We are pleased to hear that you found the room adequate for your stay. We are sorry that the shuttle service was not available for your 6:00 AM flight and understand how inconvenient this can be when travelling early in the morning. Your feedback is valuable and will help us improve our service and better meet the needs of guests with early departures. We hope to have the opportunity to welcome you again under better circumstances. Kind regards, Bakaleel Accommodation Manager Hôtel Ibis Marseille Aéroport Provence Discover our seminar room, also available for your professional events!

Customer review rating 5.0/5

Jeanne O. Families - Confirmed reviews ALL

We enjoyed an afternoon walk at the nature preserve located next door and the food at the restaurant was exceptional. The 5am shuttle to the airport was prompt and appreciated.

Hello, Thank you very much for your perfect score of 100/100 and for this wonderful feedback! We are delighted to hear that you had everything you needed for a comfortable overnight stay before your early flight. We are especially pleased that you enjoyed the nature preserve next to the hotel, our restaurant, and that our 5:00 AM shuttle was punctual and convenient for your departure. Your kind words are a great encouragement to our entire team. We hope to have the pleasure of welcoming you again on your next visit to Marseille! Kind regards, Bakaleel Accommodation Manager Hôtel Ibis Marseille Aéroport Provence Discover our seminar room, also available for your professional events!

Customer review rating 5.0/5

Katherin Z. A. Couples - Confirmed reviews ALL

Our stay was lovely, the hotel is located 3 mins driving to the airport, they offer a free shuttle making it so convenient. The room was very clean and the restaurant also offers nice food.

Hello, Thank you very much for your perfect score of 100/100 and for your wonderful feedback! We are delighted to hear that you had a lovely stay and appreciated our convenient location just a few minutes from the airport, as well as our complimentary shuttle service. We are also pleased that you found your room very clean and enjoyed the food at our restaurant. Your satisfaction is a great reward for our entire team. We hope to have the pleasure of welcoming you again on your next visit to Marseille! Kind regards, Bakaleel Accommodation Manager Hôtel Ibis Marseille Aéroport Provence Discover our seminar room, also available for your professional events!

Customer review rating 3.0/5

Karoliina V. Business - Confirmed reviews ALL

Unfortunately, my experience with the hotel’s reception and airport shuttle service was extremely disappointing from the very beginning. When I arrived at the airport, I used the shuttle call button to contact the hotel. The male member of staff at reception gave me a very vague response about the shuttle. I waited for about ten minutes and called again. Meanwhile, another passenger arrived and contacted the Hilton for their shuttle. He received a friendly and clear answer – “a few minutes” – and shortly afterwards the Hilton shuttle arrived to pick him up. I had to call Ibis for a third time. This time I was told that the shuttle would arrive in another 10–15 minutes. I pointed out that I had already been waiting for more than ten minutes. This was a very poor first impression and certainly not the kind of welcome you expect from an airport hotel offering a shuttle service. Unfortunately, the problems continued. I specifically booked the hotel shuttle for 4:30 a.m. two days in advance for my departure. On the evening before leaving, I decided to double-check the reservation – only to discover that we were not on the shuttle list at all. This is simply unacceptable, especially when guests depend on an early-morning transfer to catch a flight. Fortunately I checked; otherwise the consequences could have been serious. On a much more positive note, the restaurant was excellent. The staff were genuinely friendly and professional, the food was very good, and the charcoal grill was fantastic. The restaurant experience was easily the highlight of the stay and deserves real praise. There were also some maintenance issues with the room. The toilet did not flush properly, and the bathroom door did not close properly. These are relatively basic things that should be checked and fixed.

Hello, Thank you for taking the time to share such a detailed and honest review, as well as for your score of 60/100. We are truly sorry that your experience with our reception and shuttle service did not meet the standards we aim to provide, particularly upon your arrival and when arranging your early-morning transfer to the airport. We fully understand your frustration regarding the lack of clear information and the fact that your 4:30 a.m. shuttle reservation was not correctly recorded. We sincerely regret the inconvenience and concern this caused, especially given the importance of an early airport transfer. Your comments will be shared with the relevant teams so that these points can be addressed. We are also sorry to hear about the maintenance issues in your room, particularly the toilet and bathroom door. These are important details and should have been identified and resolved before your arrival. On a more positive note, we are delighted that you enjoyed our restaurant, the quality of the food, the charcoal grill and the professionalism and friendliness of our restaurant team. We will be sure to share your compliments with them. We sincerely hope that we will have the opportunity to welcome you again and provide you with the smooth and comfortable experience you should have received. Kind regards, Bakaleel Accommodation Manager Hôtel Ibis Marseille Aéroport Provence Discover our seminar room, also available for your professional events!

Customer review rating 3.0/5

Amanda B. Couples - Confirmed reviews ALL

We stayed the night prior to an early flight the next day. The hotel is clean and comfortable and well-located. We took a trip out to Carry-Le-Rouet for dinner and a hike.

Hello, Thank you for taking the time to share your feedback and for your score of 60/100. We are pleased to hear that you appreciated our convenient location near the airport, as well as the cleanliness and comfort of the hotel. It sounds like you also enjoyed your visit to Carry-le-Rouet for dinner and a hike. We hope that, despite the aspects that may not have fully met your expectations, you will give us another opportunity to provide you with a more satisfying stay. Kind regards, Bakaleel Accommodation Manager Hôtel Ibis Marseille Aéroport Provence Discover our seminar room, also available for your professional events!

Customer review rating 2.0/5

Julie H. Couples - Confirmed reviews ALL

The hotel did not meet our minimum expectations in the following ways: when we used the intercom at the airport to call a shuttle, no one answered and we had to spend €16 on an Uber to get to the hotel. In our room, the bolt on the outer door would not turn, so we could not completely secure the room at night. The door knob on the bathroom door would not turn, so we could not shut the door all the way. In addition, the twin beds that were pushed together to create a double bed had a wide crack between them. In effect this prevented them from functioning as a double bed. It would have been nice to have a coffee pot in the room. On the positive side, the dining area was very pleasant and the breakfast was good.

Hello, Thank you for taking the time to share such detailed feedback and for your score of 40/100. We are truly sorry that several aspects of your stay fell below your expectations. We sincerely apologize for the difficulties you encountered with the airport shuttle and the additional €16 taxi expense. We also regret the problems with the room, particularly the door lock, bathroom door, and the gap between the beds. These are important issues that affect both safety and comfort and should not have occurred. We are taking your comments seriously and will ensure that these points are brought to the attention of the relevant teams. We also appreciate your suggestion regarding a coffee maker in the room, which we will take into consideration. On a more positive note, we are pleased that you enjoyed our dining area and the quality of our breakfast. We will share this positive feedback with our restaurant team. We hope that we may have the opportunity to welcome you again and provide you with an experience that better reflects the standards we strive to offer. Kind regards, Bakaleel Accommodation Manager Hôtel Ibis Marseille Aéroport Provence Discover our seminar room, also available for your professional events!

Customer review rating 4.0/5

Chris B. Solo - Confirmed reviews ALL

Shuttle service was good, hotel is reliable, and handy for an early flight

Customer review rating 4.5/5

Marilyn G. Couples - Confirmed reviews ALL

The only issue we had is when we arrived and called for the shuttle, the person told us to go to the wrong place and we ended up just walking. When we tried to arrange for a shuttle in the morning, they told us it was too early.

Other web-users rate our hotel

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  • 688 reviews 8.5/10 Food
  • 589 reviews 4.8/10 Comfort
  • 365 reviews 6.1/10 Cleanliness
  • 310 reviews 8.5/10 Breakfast

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