ibis Marseille Provence Airport 3 stars

Customer review rating (ALL Rating) 4.2/5 1,956 reviews

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ibis Marseille Provence Airport - Image 1
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CS 40016, 13729 Marignane, 13729 MARIGNANE, France

Description

Hotel extras

  • Labellisé Clé verte

  • At airport: Shuttle hotel-airport / airport-hotel available 5am to midnight

  • Restaurant from 11.30am to 11pm

  • Outdoor swimming pool

  • Private car park available

Our accommodation(s)

Hotel location

ibis Marseille Provence Airport

CS 40016, 13729 Marignane
13729 MARIGNANE
France

GPS:43.445904, 5.226112

Telephone
Fax +33 4 42 89 93 13

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Fireho Marseille

Fireho Marseille is an industrial-style restaurant that will delight your taste buds. Near Marseille Provence Airport, discover the original decor, open kitchen and delicious wood-fired grilled dishes.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,956 reviews

TripAdvisor Rating  4.0/5  1,146 reviews

Easy check in, good location, hard to get customer support

Customer review rating 2.5/5

Jackie Solo - Confirmed reviews ALL

Check in was easy and pleasant. Requested a wake up call, but unfortunately never received one. I requested the gate to be opened for my car ride service to pick me up, but no one was at the counter to open the gate for them.

Hello, Thank you for your feedback. We’re glad to hear that you had a smooth and pleasant check-in experience and found our location convenient. We sincerely apologize for the issues you encountered with the wake-up call, customer support and the gate. This is not the level of service we aim to provide. Your comments are valuable to us, and we’ll ensure these concerns are addressed with our team to prevent such occurrences in the future. We hope to have the chance to welcome you again and provide you with a flawless experience. Best regards, Bakaleel SILVA Communication Manager

Customer review rating 5.0/5

E.n Couples - Confirmed reviews ALL

Well located. Easy acces to the airport Very plaisant and helpful service

Dear M. N., A huge thanks for the splendid grade let to our hotel following your stay at the Ibis Marseille airport hotel ! It is a delight to discover that our location and the service given by our team allowed you to have pleasant stay. There is no better reward than the satisfaction of our clients. We are looking forward to welcome you again ! Bakaleel Silva Community manager

Go elsewhere

TripAdvisor rating 3.0/5

lonelystar24 TripAdvisor review

As many have stated the hotel is very basic and needs major investment to take it up to a minimal standard. The staff really try their best to make the hotel ok. The shuttle service is very poor especially when the grumpy guy is on driving duties.

Hello, Thank you to have taken the time to let us a comment following your stay at Ibis Marseille airport hotel. We understand that the hotel’s condition may not have met your standards, please make sure we are taking note of your remark as we continuously working on improvements. Regarding the shuttle service, we’ll be addressing your concerns to ensure a more consistent and pleasant experience for all guests. However, it is great to hear that you found our staff to be helpful; they do their best to ensure a comfortable stay to the guests. Your feedback is valuable to us, and we hope you’ll consider staying with us again in the future. Bakaleel Silva Community manager

Hotel was as expected - but beware the shuttle

TripAdvisor rating 4.0/5

whereshalligo Couples - TripAdvisor review

Not a good start to our one night stay The shuttle bus call button at the airport gave a garbled recorded message which was impossible to understand or repeat So we walked with our luggage On arrival the receptionist said that the specific phone in reception for this service had not rung- he did not apologise, nor react when I suggested it should be checked- we booked this hotel on the basis of proximity and a shuttle Luckily the walk was ‘doable’ for us - I suspect the shuttle does not run on a request basis - beware of this (There were some very cheap garish attempts at Halloween decorations around reception- thankfully I assume these will not be around for long.) The room was as one would expect, the bathroom a little better Supper in the restaurant was perfectly acceptable and improved by the lovely efficient and friendly service of our waitress The shuttle in the morning was on time and as promised

Hello,, Thank you for sharing your experience with us followin your stay at the Ibis Marseille airport hotel. We sincerely apologize for the inconvenience you faced with the shuttle service and the difficulty with the call button at the airport. We understand how frustrating that must have been, and we will certainly look into improving the clarity of the message and ensure the system works as expected. We also regret that the receptionist did not respond in the way we would have hoped, and we will address this with our team to ensure a more positive and responsive guest experience in the future. On a positive note, we’re glad you found the room comfortable and enjoyed your meal in the restaurant. It’s great to hear that the service from our waitress was a highlight of your stay! We appreciate your feedback about the Halloween decorations and will take this into consideration for future seasonal displays. We hope to welcome you again in the future and offer a smoother, more enjoyable stay. Bakaleel Silva Community manager

Our favourite airport hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We arrived after à late flight. Easy check in then straight to à very comfortable room. The breakfast was really excellent as usual. Staff very friendly and professional. We will be back next time we fly

Hello, Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us, from the easy check-in to the comfortable room and excellent breakfast. It’s great to know our friendly and professional staff made a positive impression. We look forward to welcoming you back on your next flight! Best regards, Bakaleel Silva Communication Manager

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Other web-users rate our hotel

  • 957 reviews 9.4/10 Location
  • 1,099 reviews 5.5/10 Room
  • 1,294 reviews 8.7/10 Service
  • 15 reviews 4.8/10 WiFi
  • 357 reviews 6/10 Cleanliness
  • 335 reviews 6.1/10 Value
  • 298 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.