ibis Marseille Provence Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 1,559 reviews

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Description

Hotel extras

  • Labellisé Clé verte

  • At airport: Shuttle hotel-airport / airport-hotel available 4:30am to midnight

  • Restaurant from 11.30am to 11pm

  • Outdoor swimming pool

  • Private car park available

Our accommodation(s)

Hotel location

ibis Marseille Provence Airport

CS 40016, 13729 Marignane
13729 MARIGNANE
France

GPS:43.445904, 5.226112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Fireho Marseille

Fireho Marseille is an industrial-style restaurant that will delight your taste buds. Near Marseille Provence Airport, discover the original decor, open kitchen and delicious wood-fired grilled dishes.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,559 reviews

Customer review rating 5.0/5

Claudia D. Couples - Confirmed reviews ALL

Polite shuttle drivers, quiet room, very very nice for a budget hotel.

Dear client, We sincerely thank you for your wonderful feedback following your stay with us. We are delighted to read that you appreciated our convenient airport location, the comfort and quietness of your room, as well as the professionalism of our shuttle drivers. Your kind words about the quality of our services are a true reward for our teams, and we are pleased that you enjoyed your experience with us. We look forward to welcoming you again for another pleasant stay. Kind regards, Bakaleel SILVA Responsable Hébergement Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Customer review rating 5.0/5

David P. Families - Confirmed reviews ALL

A lovely welcome and the room comfortable

Sir, Thank you very much for your kind feedback following your stay at ibis Marseille Provence Airport. We are delighted to read that you found our staff fabulous and enjoyed the warm welcome, as well as the comfort of your room. Your comments are a wonderful reward for our entire team. We hope to have the pleasure of welcoming you again very soon. Kind regards, Bakaleel SILVA Accommodation Manager ibis Marseille Provence Airport Also discover our meeting room for your professional events!

Customer review rating 5.0/5

Christophe S. Solo - Confirmed reviews ALL

Very quiet hotel for a location near an airport

Sir, Thank you very much for taking the time to share your feedback following your stay with us at ibis Marseille Provence Airport. We are delighted to hear that you appreciated the calm and quiet atmosphere of our hotel, despite our location close to the airport. Your satisfaction is a great source of motivation for our teams, who work every day to ensure our guests enjoy a peaceful and comfortable stay. We hope to have the pleasure of welcoming you again very soon. Kind regards, Bakaleel SILVA Accommodation Manager ibis Marseille Provence Airport Also discover our meeting room for your professional events!

Customer review rating 4.0/5

Genevieve D. Business - Confirmed reviews ALL

Short stay, only overnight. I was announced breakfast a 4.30a.m which I did pay. But there was none

Hello, Thank you for taking the time to share your feedback following your stay at ibis Marseille Provence Airport. We are pleased to read that you appreciated our convenient location for your short overnight stay. However, we were surprised to learn about your comment regarding breakfast. Our breakfast service is available from 4:00 a.m., specifically designed for guests departing early, and this information is normally communicated at check-in. It therefore seems there may have been a misunderstanding, for which we sincerely apologize. Your feedback has been shared with our team in order to ensure clearer communication in the future and to avoid any similar situation. We hope to have the opportunity to welcome you again and provide a fully satisfactory experience. Kind regards, Bakaleel SILVA Accommodation Manager ibis Marseille Provence Airport Also discover our meeting room for your professional events!

Customer review rating 0.5/5

Oxana V. Couples - Confirmed reviews ALL

NOONE picks up the phone. Transfer does NOT arrive. Reception are LIERS! Reception is INCOMPETENT! Reception is asking for Ppersonal Data in the public place for EVERYONE to hear! SItuation: we have arrived to Terminal 2 of Marseille airport. Have been calling the reception to understand the Transfer terms for 20 min straight. Noone picked up. while we were standing in the cold!!! then Ahmed picked up and advised us to go to a special place to push a button to call for a reception. We went and did so. we were told to wait 2 min. after 15 min we pushed the button again. and Ahmed was asking me to give my Full Name! while we are talking on the public machine, surrounded by crowd of people waiting for other Transfers to arrive! we gave the name of the reservation and he simply droped the line! tryed calling again (via pushing the button) - he picked up, asked for name and dropped again!!! after that my husband was calling by phone and after 5 min of different attempts, Ahmed picked up and advised that we need to wait another 15 min. in 20 min NO Transfer arrived and we went by foot. SO INCOMPETENT LIERS! The room: the bed and linens smelled like cigarettes or smoke. We could not open the window, as someone was smoking. the AC is not working for cooling. it was an AWFUL NIGHT! I tried calling ALL ACCOR Customer Care and agents were not available NEITHER! It's an AWFUL experience!!!!!!!!!!!!!!! I am extremely disapointed in you!!!!!

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