ibis Marseille Provence Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 1,511 reviews

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ibis Marseille Provence Airport - Image 1
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CS 40016, 13729 Marignane, 13729 MARIGNANE, France

Description

Hotel extras

  • Labellisé Clé verte

  • At airport: Shuttle hotel-airport / airport-hotel available 4:30am to midnight

  • Restaurant from 11.30am to 11pm

  • Outdoor swimming pool

  • Private car park available

Our accommodation(s)

Hotel location

ibis Marseille Provence Airport

CS 40016, 13729 Marignane
13729 MARIGNANE
France

GPS:43.445904, 5.226112

Telephone
Fax +33 4 42 89 93 13

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

FIREHO MARSEILLE

Fireho Marseille is an industrial-style restaurant that will delight your taste buds. Near Marseille Provence Airport, discover the original decor, open kitchen and delicious wood-fired grilled dishes.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,511 reviews

Customer review rating 3.5/5

Martin T. Couples - Confirmed reviews ALL

We arrived at the hotel following a cruise and prior to our early flight home the next morning. We arrived at the hotel before the check in time, but the staff kindly took in our luggage whilst we awaited our room to be ready. After about 30 minutes or so, we were offered an early check in at a price of €30, which we accepted as we were both very hot and tired. The room was ok and roughly the same as other Ibis hotels we have stayed in previously. Sadly, the air conditioning was very poor and, on a very hot day, it was inadequate. We did allow it time to kick in over a few hours to see if it improved, but sadly it didn't. My wife did mention it to reception to see if there was abything they could do, but sadly there wasn't. This was disappointing as we always look to book hotels with air-conditioning as we dont sleep very well in hot weather. When we have had problems with air-conditioning in other hotels in the last, they have normally offered us a change of rooms or to send maintenance out to check and clean the filters to try and improve things. It was a shame nothing had been offered. There was also a lack of plug sockets in the the room, with an extension cube added to to try and help with this. However, this meant that any electronic devices had to be plugged in away from the bed, which was inconvenient. The bed itself was very comfy and the room was plenty big enough for us for a one night stay. The shower was surprisingly big and had good pressure. The only issue with the shower was that the temperature wasn't very consistent and would get hotter and colder at regular intervals. There was a nice swimming pool and terrace area, which was great for us to relax with some drinks and enjoy the beautiful weather. Overall, the staff were very good and friendly. The restaurant in the evening was excellent and had very good food. A free airport shuttle was provided in the morning, which saved us walking across with our luggage. The airport is very close by, so you could easily walk if you dont have much luggage. Overall, our stay was fine, but the issue with the air-conditioning sadly meant that we didnt sleep as well as we would have liked and, with an early start the next day, was for from ideal. It would be great if the hotel could invest in regular maintenance on the air conditioning in the rooms, as it was much more effective in the communal areas. This should be done to ensure that guests get a room with the amenities that they expect.

Customer review rating 3.5/5

Sawa H. Families - Confirmed reviews ALL

good for simple stay and there is free navettes to airport but it should be informed in advance sinde we had to walk to the hotel on the first day

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you found our hotel convenient for a simple stay and that you appreciated our complimentary airport shuttle service. We are sorry, however, that the information regarding the shuttle was not communicated clearly before your arrival, leading you to walk to the hotel on your first day. Your comment is valuable and highlights an area where we can improve our communication to ensure a smoother experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you again and provide an even better experience. Kind regards, Bakaleel SILVA Responsable Hébergement Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Customer review rating 3.0/5

John P. Couples - Confirmed reviews ALL

The location, airport shuttle, and restaurant were top notch. The staff were welcoming and helpful. The room, despite a complimentary upgrade, was disappointing. The air conditioning never cooled the room and the TV did not work (no signal). When you are tired and have many suitcases, a new room is not en easy option after 9pm at night.

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated our location, airport shuttle service, restaurant, and the warm welcome provided by our team. It is also pleasing to know that the complimentary room upgrade was offered during your stay. However, we are sincerely sorry that the room did not meet your expectations. The issues you encountered with the air conditioning and television are clearly not representative of the experience we aim to provide. We fully understand how inconvenient it can be to face such problems late in the evening, especially after a long journey and while travelling with multiple suitcases. Please be assured that your comments have been shared with our maintenance team so that the necessary checks and corrective actions can be carried out. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much more comfortable experience in the future. Kind regards, Bakaleel SILVA Responsable Hébergement Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Customer review rating 4.5/5

Rowland A. Families - Confirmed reviews ALL

Comfortable and well located with friendly and helpful staff. The WiFi was problematic and kept dropping which marred the experience but overall we were satisfied.

Dear Guest, Thank you for taking the time to share your feedback following your stay within our hotel. We are delighted to read that you found our hotel comfortable, well located, and that our team was friendly and helpful throughout your stay. However, we are sorry to learn that you experienced difficulties with the WiFi connection. Please accept our apologies for the inconvenience caused. Your comment has been shared with our technical team so that improvements can be made to ensure a more reliable connection for our guests. We truly appreciate your overall satisfaction and hope to welcome you again soon at ibis Marseille Provence Aéroport. Bakaleel SILVA Responsable Hébergement Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Customer review rating 4.5/5

Mohamed S. Business - Confirmed reviews ALL

Great experience and the lady at the restaurant was so nice and friendly. Looking forward for my next stay very soon

Dear Guest, Thank you for taking the time to share your feedback following your stay within our hotel. We are delighted to read that you had a great experience and that our restaurant team member made such a positive impression on you. We will be very pleased to pass along your kind words to her. We are also sorry to learn that you experienced low connectivity on the 3rd floor. Please accept our apologies for this inconvenience. We would like to inform you that the Wi-Fi issue has since been fully resolved in order to ensure a stable connection across all floors. We are very pleased that, despite this issue, you enjoyed your stay overall and we look forward to welcoming you again very soon. Bakaleel SILVA Responsable Hébergement Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Other web-users rate our hotel

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