ibis Marseille Provence Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 1,553 reviews

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ibis Marseille Provence Airport - Image 1
ibis Marseille Provence Airport - Image 2
ibis Marseille Provence Airport - Image 3
ibis Marseille Provence Airport - Image 4
CS 40016, 13729 Marignane, 13729 MARIGNANE, France

Description

Hotel extras

  • Labellisé Clé verte

  • At airport: Shuttle hotel-airport / airport-hotel available 4:30am to midnight

  • Restaurant from 11.30am to 11pm

  • Outdoor swimming pool

  • Private car park available

Our accommodation(s)

Hotel location

ibis Marseille Provence Airport

CS 40016, 13729 Marignane
13729 MARIGNANE
France

GPS:43.445904, 5.226112

Telephone
Fax +33 4 42 89 93 13

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Fireho Marseille

Fireho Marseille is an industrial-style restaurant that will delight your taste buds. Near Marseille Provence Airport, discover the original decor, open kitchen and delicious wood-fired grilled dishes.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,553 reviews

TripAdvisor Rating  3.8/5  1,159 reviews

Customer review rating 0.5/5

Oxana V. Couples - Confirmed reviews ALL

NOONE picks up the phone. Transfer does NOT arrive. Reception are LIERS! Reception is INCOMPETENT! Reception is asking for Ppersonal Data in the public place for EVERYONE to hear! SItuation: we have arrived to Terminal 2 of Marseille airport. Have been calling the reception to understand the Transfer terms for 20 min straight. Noone picked up. while we were standing in the cold!!! then Ahmed picked up and advised us to go to a special place to push a button to call for a reception. We went and did so. we were told to wait 2 min. after 15 min we pushed the button again. and Ahmed was asking me to give my Full Name! while we are talking on the public machine, surrounded by crowd of people waiting for other Transfers to arrive! we gave the name of the reservation and he simply droped the line! tryed calling again (via pushing the button) - he picked up, asked for name and dropped again!!! after that my husband was calling by phone and after 5 min of different attempts, Ahmed picked up and advised that we need to wait another 15 min. in 20 min NO Transfer arrived and we went by foot. SO INCOMPETENT LIERS! The room: the bed and linens smelled like cigarettes or smoke. We could not open the window, as someone was smoking. the AC is not working for cooling. it was an AWFUL NIGHT! I tried calling ALL ACCOR Customer Care and agents were not available NEITHER! It's an AWFUL experience!!!!!!!!!!!!!!! I am extremely disapointed in you!!!!!

Customer review rating 1.5/5

Phillipus O. Couples - Confirmed reviews ALL

We were really disappointed by this hotel. Room dated and basic. No water in room. Not even a fridge. We also felt that the hotel was completely over priced for what you get.

Customer review rating 4.5/5

Ghislaine B. Solo - Confirmed reviews ALL

I use Ibis all over France mainly and this is my second time in this one. Super handy, 3' max from the airport terminals. Nice rooms. Nice staff.

Hello, We sincerely thank you for your positive feedback, following your stay with us at our hotel. We are delighted to read that our convenient location, just a few minutes from the airport terminals, as well as the comfort of our rooms and the welcoming attitude of our team, contributed to the quality of your stay. Your loyalty to the ibis brand and your return to our property are greatly appreciated. It will be a pleasure to welcome you again during a future visit to the region. Kind regards, Bakaleel SILVA Responsable Hébergement Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

Customer review rating 1.5/5

Emese K. Business - Confirmed reviews ALL

I booked this hotel for one precise reason: because they offered airport transfer, I even checked on their site that transfers start at 4:30 AM. My flight was at 5:45, so I thought it's perfect, I rather pay a bit more for a hotel, but at least I don't need to deal with taxis or walk kilometers at 4:30 in the morning. Turns out, the transfer -otherwise 2 minutes long journey- is in every half an hour, and if there are more than 8 people needs it, then everyone else gets left behind. The transfer doesn't do two rounds... Their website doesn't say that the transfer needs to be booked in advance or that it only goes in every half an hour. As there was a French group of 8, and I was alone, it didn't come as a surprise that I was left out from the transfer van. So I had to run with my suitcases, to make it in time to the airport...it's a 1-kilometer walk, but neither I did particularly plan to go running in high heeled boots at that time of the day, with backpack and suitcases, nor I wanted to spend 15 Euros extra and wait 10 minutes for a taxi. The receptionist was also negligent and a bit rude, he didn't even think twice, to find a solution for my problem. So this incident ruined the whole experience for me, as a Platinum Accor Hotels member, I was expecting a bit less inhumane treatment. I will never book in that hotel again.

Customer review rating 3.5/5

Gregory S. Couples - Confirmed reviews ALL

A very clean and satisfactory place to stay, minutes from the airport. Walking distance.

Hello, Thank you for your feedback following your stay with us. We are pleased that you found our hotel very clean and conveniently located just minutes from the airport. We understand your confusion regarding the two Ibis hotels nearby. Please note that the difference between them is indicated by the mention “Budget” for the Ibis Budget, which explains the distinction in services and offerings. We appreciate your suggestion to make this clearer on the website and will share it with our management team. Regarding the supplies in the room, we apologize for the inconvenience caused. While our housekeeping team normally ensures that all essentials are provided, the absence of face towels is part of an ecological initiative to reduce water and energy consumption. We understand that having to come to the front desk for basic items such as towels or toilet paper is not ideal, and your comments will help us improve our protocols to make these necessities more easily available. We hope to have the opportunity to welcome you again and provide a smoother and more seamless experience. Bakaleel SILVA Responsable Hébergement Hôtel Ibis Marseille Aéroport Provence Découvrez également notre salle de séminaire pour vos événements professionnels !

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Other web-users rate our hotel

  • 919 reviews 9.5/10 Location
  • 982 reviews 5.3/10 Room
  • 1,347 reviews 8.9/10 Service
  • 14 reviews 8.2/10 WiFi
  • 318 reviews 6.2/10 Value
  • 311 reviews 6.3/10 Cleanliness
  • 279 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.