Sofitel La Reserva Cardales 5 stars

Customer review rating (ALL Rating) 4.2/5 2,659 reviews

Best price
guarantee
Sofitel La Reserva Cardales - Image 1
Sofitel La Reserva Cardales - Image 2
Sofitel La Reserva Cardales - Image 3
Sofitel La Reserva Cardales - Image 4
Ruta Panamericana No. 9, Km 61, Campana, Buenos Aires, 2804 CAMPANA, Argentina

Description

Hotel extras

  • Hotel Sofitel La Reserva Cardales is 40 minutes from Buenos Aires

  • Resort surrounded by nature with lagoon, pools, spa, and convention center.

  • A convention center for up to 2,600 people with its own dedicated parking

  • Featuring 126 Twin Rooms, with the remainder being Suites

  • Spacious and comfortable 506 sq. ft. rooms with lagoon and tree views.

Our accommodation(s)

Hotel location

Sofitel La Reserva Cardales

Ruta Panamericana No. 9, Km 61, Campana, Buenos Aires
2804 CAMPANA
Argentina

GPS:-34.273545, -58.898638

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,659 reviews

Customer review rating 3.5/5

Mats A. Couples - Confirmed reviews ALL

The hotel is beautiful, especially the spa. However, when we were there only one restaurant was open, the piano bar was also closed and even when wanting to go outside to sit by the pool at night all the lights were off. Granted the hotel was almost empty but still. While the spa is amazing given the hotel price/category paying 110 euros for an hour just to use the facilities (without massages or anything) seemed really excessive to me and gave me a bit of an ick:

Dear Mats, Thank you very much for taking the time to share your experience with us. We are delighted to know that you enjoyed the beauty of the hotel, especially our spa facilities, and that aspects such as cleanliness, the pool, accommodation, wifi service, and your arrival experience met your expectations. At the same time, we sincerely appreciate your honest observations regarding the atmosphere and availability of certain outlets during your stay. We understand your disappointment concerning the temporary closure of the piano bar and the limited restaurant operations, as well as the lighting around the outdoor pool area during the evening. While lower occupancy periods may occasionally lead to operational adjustments, we fully understand how this may impact the overall ambiance and guest experience expected from a Sofitel stay. We also appreciate your comments regarding the spa access pricing. Your feedback is extremely valuable, as perceptions regarding value and guest experience are very important to us and help us continuously review our offerings and services. Thank you once again for your constructive comments and for highlighting both the positive aspects and the areas where we can improve. We truly hope to have the pleasure of welcoming you back in the future for an even more memorable experience. Kind regards, Sofitel La Reserva Cardales

Customer review rating 1.5/5

Rachel G. Families - Confirmed reviews ALL

It was not made clear to us that we needed to bring all of our documentation and upon check-in and we did not have photo ID of our children. Then their credit card readers kept declining our cards- our banking apps indicated that there were no fraud alerts, but the staff seemed to imply we were using bad or stolen cards. After using 4 or 5 card readers they were finally able to charge the card. In general, after having lived in Argentina for 3 years we have notices that Argentine costumer service is lacking. They are very strict about rules and prioritize telling the customer that they are unable to be flexible, accommodating or apologizing for the many inconveniences that occur. When booking a staycation at the Sofitel we assumed we would get high-quality service. Instead, we felt stressed and judged with suspicion. They even had to check our kids in the car as we drove out of the grounds of the hotel.

Dear Rachel, Thank you very much for taking the time to share your comments regarding your recent stay at Sofitel La Reserva Cardales. We sincerely regret that certain procedures during your arrival and departure generated discomfort and stress during your family experience. At the same time, we would like to clarify that in Argentina there are both national and international regulations that apply equally to all individuals entering and staying within the country, regardless of nationality. These regulations, which are implemented worldwide throughout the hospitality and tourism industry, are particularly strict regarding identity verification, child protection, and human trafficking prevention laws. For this reason, all guests — including children and babies — must present valid identification, and adults must also provide proof of the legal relationship or authorization connecting them to the minors traveling with them. These are mandatory legal and police registration requirements that hotels are obligated to comply with and are not discretionary procedures open to interpretation. Likewise, payment validations and credit card verification procedures are established and accepted during the reservation confirmation process. In certain situations, banking systems or payment terminals may require additional validations, and we fully understand how frustrating this may feel during arrival. Regarding the controls at the entrance and exit of the property, these are long-established security procedures that have been consistently implemented throughout the hotel’s years of operation, with the sole purpose of protecting the safety and security of guests, visitors, and staff within the property. That said, we fully understand your perception regarding the way these procedures may have been communicated or experienced. Hospitality should always be accompanied by empathy, warmth, and clarity, especially when families and children are involved. Your comments represent an important opportunity for us to continue working with our teams on how operational and legal procedures are communicated while always maintaining the level of care and service expected from a Sofitel experience. We also appreciate your suggestions regarding breakfast options, as well as your recognition of our sustainability efforts and the cleanliness of the property. Thank you once again for your valuable comments, which help us continue improving. Kind regards, Sofitel La Reserva Cardales

Customer review rating 5.0/5

Monica T. W. Couples - Confirmed reviews ALL

Optima

Estimado Huésped, Muchas Gracias por su puntuación acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,

Customer review rating 4.5/5

Marco M. Couples - Confirmed reviews ALL

The air conditioner from room 324 has noisy output.

Dear Marco, Thank you very much for sharing your experience with us. We are delighted to know that, overall, you enjoyed your stay at Sofitel La Reserva Cardales and that our team, breakfast and accommodations met your expectations. At the same time, we sincerely apologize for the inconvenience caused by the noise from the air conditioning unit in room 324, as well as for the wifi speed during your stay. We truly appreciate you bringing these details to our attention, as they help us continue improving our facilities and guest experience. We also value your feedback regarding the reservation process and the sharing of credit card information by email. Your comments are very important to us and will be shared with the corresponding departments for review. We hope to have the pleasure of welcoming you back again soon for an even more comfortable and enjoyable stay. Kind regards, Sofitel La Reserva Cardales

Customer review rating 5.0/5

Lilian B. A. Couples - Confirmed reviews ALL

Great spa , comfortable room, great views , good breakfast.

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,

Other web-users rate our hotel

  • 382 reviews 7.1/10 Location
  • 1,345 reviews 4.7/10 Room
  • 1,719 reviews 6.2/10 Service
  • 34 reviews 3.6/10 WiFi
  • 986 reviews 4.8/10 Amenities
  • 783 reviews 3.8/10 Food
  • 577 reviews 1.4/10 Cleanliness
  • 569 reviews 7.1/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Campana