Sofitel La Reserva Cardales Hotel 5 stars

Customer review rating 4.5/5 6,810 reviews

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Sofitel La Reserva Cardales
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+ 26 Services

Hotel extras

  • Natural environment and sophistication

  • A magnifique convention center

  • A perfect combination

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Cash machine
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • GolfPaying
  • Tennis
  • Beach and water sports
  • Bike rack facilities
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 14 Meeting room(s)
  • Conventions hotel

Hotel location

Sofitel La Reserva Cardales

Ruta Panamericana No. 9, Km 61
Campana
Buenos Aires
2804 campana
argentina

Tel: +5403489435555

Fax: (+54)4354444

Check-in from 15h00

Check out up to 12h00

  • By plane

    EZEIZA At 85.7km / 53.25 miles

GPS :-34.273545, -58.898638

Our accommodation(s)

Superior room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 52 / 560 sq ft
  • Views: Garden View *
  • Most of the accommodation: Corner Room, Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Pillow Menu
  • Ironing board and flat-iron
  • Breakfast in bed(...)

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 52 / 560 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

Deluxe Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 47 / 506 sq ft
  • Views: Lake View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

Deluxe Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 47 / 506 sq ft
  • Views: Lake View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Mini Bar
Rooms

Our restaurants and bars

LE LAC FUSION GOURMET

Type of cuisine: Gourmet

Gourmet kitchen with a distinctive identity, fusing French fine dining with the exquisite flavors of Argentine gastronomy. An exclusive wine cellar houses a selection from the finest wineries, including both imported and national wines.

Dinner

20:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BUTACA

Type of cuisine: International

Buffet and à la carte options are available, with a large selection of vegetables from our ECO Orchard, exquisite dishes prepared by our Head Chef and a variety of mini-desserts and petit fours using our bakery's finest recipes.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

20:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOWLING BAR

Non contractual photo

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Pool bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BERNABE

Non contractual photo

A current concept, ideal for enjoying beverages. Kick back and enjoy this young and fresh environment; a simply-designed space decorated in materials and textures that will surprise. Enjoy the best gourmet snacks and cocktails as an aperitif.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 1,380

  • Maximum capacity: 540 people

  • Maximum banquet capacity: 840 people

Find out more

Our guest reviews for
Sofitel La Reserva Cardales

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,810 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,645 reviews

Attention took a bit too long but otherwise, amazing

Customer review rating 4.5/5

Anonymous Couples - 09/04/2021 Confirmed reviews ALL

Everything was great, attention at breakfast and the restaurant took a big too long and wasn’t very organized, but otherwise the place is beautiful and everything went great

Dear Melanie Z., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julieta Di Battista

Extremely overpriced. Location needs refurbishing and staff needs urgent customer service training.

Customer review rating 2.0/5

Carlos M. R. Couples - 30/03/2021 Confirmed reviews ALL

We spent last weekend. When we made the reservation we requested a Luxury Suite with a King bed. We got a room with three single beds. It was an issue to change it. The staff was in general very unresponsive. The Concierge was rude. Most managers were playing with their mobile instad of controlling their dependents. Also the hotel needs refurbishing. From the TVs to the linens. As I said overpriced, old and very bad customer service.

Good Stay

Customer review rating 4.5/5

Gustavo Couples - 22/02/2021 Confirmed reviews ALL

Concierge Raul is an incredible man with real focus in service and able to share the story of the resort

Extremely good stay

Customer review rating 5.0/5

Daniela S. S. Couples - 18/02/2021 Confirmed reviews ALL

Excelent experience

Estimada Daniela, Es un placer saludarla desde Sofitel La Reserva cardales. Ha sido un honor recibirla en nuestro hotel y realmente estamos muy agradecidos por habernos elegido y por tomarse el tiempo para completar nuestra encuesta. Valoramos y consideramos a nuestros huéspedes, y nos esforzamos día a día para hacer de su estadía, una experiencia inolvidable Esperamos tener el agrado de recibirla nuevamente en su próxima visita. Reciba un cordial saludo. Julieta Di Battista Supervisora de reservas y servicios al huésped.

standard

Customer review rating 3.0/5

Rodrigo Couples - 16/02/2021 Confirmed reviews ALL

use to be much much better in all ways

Dear Rodrigo A., Thank you for taking the time to tell us about your experience at the Sofitel La Reserva Cardales. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julieta Di Battista

The stay on the hotel was very very very good, the people of the hotel was so nice

Customer review rating 5.0/5

Paul B. Couples - 26/01/2021 Confirmed reviews ALL

Nadia from the restaurant was so nice, the pool was fantastic and the room (115) too, I am going to come back for shure.

Dear Paul B., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team specially with Nadia. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julieta Di Battista Reservations Supervisor

The view is everything!

Customer review rating 3.5/5

Soledad Families - 11/01/2021 Confirmed reviews ALL

The hotel is spectacular, but we expected a little more from the kind of luxury they advertise. First of all, the booking process was not seamless at all. We were told some information, other information on another call, the agent said he had sent the info which was not sent and finally we were sent the info which was not correct after all (this created a lot of stress when planning our trip from Berlin to Córdoba). The agents answered that they were working at their limit, they were a lot less people than before working. When we arrived we were offered a better room (luxury) than the one we had booked (superior), something we thought was a nice gesture. The bell boy first informed me that they did not have the assistance to bring the suitcase to the rooms at the moment (and I understood and toll him I did not need that specially in these times) but after I came back from leaving the car down at the garage, he had already taken our luggage and helped us to our room, touching all our suitcases. Not a good start. When deciding to take a nap I realised that the sheet that goes on the mattress directly was not big enough to go under a king size mattress. Then, once you move, you sleep directly on the mattress. Ugghhhh The down cover opening was also not under the mattress or at the feet but right where we slept near the pillows, so we had to rearrange the sheets to be able to sleep. The lamps at each side of the bed were crooked. We know that marble is a natural stone and thus it stains, but there were very ugly brown stains (in plural) next to the water taps. Also in the shower stall. And we have the photos that prove it. The trash cans did not have bags (ugly when you have to throw an old banana or a diaper). When we talked about it at reception when someone, they said they would send someone to bring them to us and they left them on the bathroom counter. If someone was already inside of our room, they should have already put the bags in the trash cans or thrown the trash away as a first step. We were put on a second floor with an almost three-year-old kid. The door to the beautiful balcony could be opened just so and had no special latch, very dangerous with a kid and a barrier so low. Also, the emergency doors next to our room were open all night and, apart from the noise it generated, another dangerous thing when a kid sometimes escapes the parents and runs fast somewhere, a special opportunity to fall from stairs. We stayed there only one night, so we did not have much time to ask for solutions for these topics, but the one we did ask (the trash cans bags) was not solved in the best way as described before. The noise from the highway in that "house" where room 227 is located is pretty loud. We were very surprised by this there is no noise barrier in a Sofitel. The recreational circuit is none other than a paved path first going around the building (with lights on the floor so one can trip) next to the tennis courts, the start of the golf course and its club house and then... directly on the paved roads (with no pedestrian zone where cars come and go) of the country club. We had an early "dinner" at the kiosk as they called it near the swimming pool. The experience was disappointing to say the least. The recipients were plastic or carton, the cutlery and flatware were plastic as well as the glasses. The salad recipient was half full the first time and when we ordered a second one was full. The forks kept breaking when trying to eat the salad. Really far away from what you would expect from a Sofitel again. I am sure I can think of a thousand options that are more sustainable and a bit more "elegant" as well as safe to be near the pool than that bad quality. The pool and gardens are just spectacular, specially the agapantus. The lagoon is also beautiful and in the photos of the website you can see the kayaks and lounge chairs on the shore, but it says nowhere that you cannot go into the water there. It is forbidden to swim there. The website lacks information both on the accor site and also on the specific/separate site from the hotel. Breakfast was abundant and delicious and the service attitude of every person we encountered was specially nice. We were thinking of coming back at the beginning of February but we are not so sure now.

Very nice area and housing

Customer review rating 4.5/5

Juho E. Business - 12/03/2020 Confirmed reviews ALL

Gym and pool were on spot on shape. Customer service was great. Breakfast was fabulous. Food at dinner was not as good as I would have anticipated, that's why not 10/10. Rooms were clean and big. I did not receive the points for my stay even though I confirmed at the lobby during check in and during check out that there shouldn't be any issues.. Accor number: 30…349C 5

Treated like a valued guest.

Customer review rating 4.5/5

Emmanuel Families - 08/03/2020 Confirmed reviews ALL

Everyone tried their best to make us have a great, effortless experience. The guy at check in time could have been a bit nicer though. Didn't greet us with the energy and smile as the rest did.

OUTDATED

Customer review rating 2.5/5

Daniel Families - 27/02/2020 Confirmed reviews ALL

Needs improvement, it hasn't been remodeled or having such quality maintanence to be a SOFITEL. Had problems most of the stay in the room

Lugar confortable

Customer review rating 4.5/5

Celina Couples - 24/02/2020 Confirmed reviews ALL

Libertad, descanso , Relajante .

Lovely place, super nice people

Customer review rating 5.0/5

Bárbara Couples - 24/02/2020 Confirmed reviews ALL

We were really well received, got a fantastic bedroom. The facilities are super well maintained.

Agradable

Customer review rating 4.5/5

Albertto Couples - 19/02/2020 Confirmed reviews ALL

Agradable

Dear Alberto T., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales
Customer review rating 5.0/5

Anderson Business - 17/02/2020 Confirmed reviews ALL

All services available were satisfied and the staff was very kind, always available.

Dear ANDERSON L., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Nice experience

Customer review rating 4.5/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Short weekend to relax. Very nice.

Dear Diego T., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

An ok stay

Customer review rating 3.5/5

Giselle Couples - 11/02/2020 Confirmed reviews ALL

Hotel is very nice, however seems to be lacking maintenance for a luxury hotel. I stayed one night and the playroom was very ran down, only one pin pon ball, no bowling available, pool tables with holes. Toilette near pool was dirty, seemed like it hadn’t been cleaned in days. Room was good, very comfy bed, excellent shower. Breakfast was very good with lot of options.

Dear Giselle P., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

not value for money

Customer review rating 2.5/5

Viviana Friends - 07/02/2020 Confirmed reviews ALL

too expensive for the service offered...breakfast poor variety and the hotel does not offer anything within its price.They wanted to charge us two tea bags when they forgot to leave us coffee the second day. I think they should review fees....and improve / include other things. For the amount of money we paid we can stay at a 5 star all inclusive in the Caribbean and we keep $as well.

Dear Viviana M., Thank you for taking the time to tell us about your experience at the Sofitel La Reserva Cardales. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

good stay

Customer review rating 4.0/5

Carlos Families - 04/02/2020 Confirmed reviews ALL

Good hotel with nice service and facilities. Areas of improvements are: 1.- offerering the possibility to add a bed for a child. I had a Luxe room with enough space. 2.- buffet dinner shall be more flexible for kids and people who eat light at night. I found expensive for the amount of food, with no alternative, except leaving the hotel for the dinner.

Dear Carlos Ignacio L., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Good stay

Customer review rating 3.5/5

Jennifer H. Friends - 02/02/2020 Confirmed reviews ALL

Relaxing weekend away with the girls after a hard week at work

Dear Jennifer h., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

people very helpfull

Customer review rating 4.5/5

Victoria T. Families - 02/02/2020 Confirmed reviews ALL

allways have a wonderfull experience in family. In this case I found that some of the faucet were broke and found some very little problems of maintainance.

Dear Victoria T., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

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