Sofitel La Reserva Cardales 5 stars

Dear Mats, Thank you very much for taking the time to share your experience with us. We are delighted to know that you enjoyed the beauty of the hotel, especially our spa facilities, and that aspects such as cleanliness, the pool, accommodation, wifi service, and your arrival experience met your expectations. At the same time, we sincerely appreciate your honest observations regarding the atmosphere and availability of certain outlets during your stay. We understand your disappointment concerning the temporary closure of the piano bar and the limited restaurant operations, as well as the lighting around the outdoor pool area during the evening. While lower occupancy periods may occasionally lead to operational adjustments, we fully understand how this may impact the overall ambiance and guest experience expected from a Sofitel stay. We also appreciate your comments regarding the spa access pricing. Your feedback is extremely valuable, as perceptions regarding value and guest experience are very important to us and help us continuously review our offerings and services. Thank you once again for your constructive comments and for highlighting both the positive aspects and the areas where we can improve. We truly hope to have the pleasure of welcoming you back in the future for an even more memorable experience. Kind regards, Sofitel La Reserva Cardales

Dear Rachel, Thank you very much for taking the time to share your comments regarding your recent stay at Sofitel La Reserva Cardales. We sincerely regret that certain procedures during your arrival and departure generated discomfort and stress during your family experience. At the same time, we would like to clarify that in Argentina there are both national and international regulations that apply equally to all individuals entering and staying within the country, regardless of nationality. These regulations, which are implemented worldwide throughout the hospitality and tourism industry, are particularly strict regarding identity verification, child protection, and human trafficking prevention laws. For this reason, all guests — including children and babies — must present valid identification, and adults must also provide proof of the legal relationship or authorization connecting them to the minors traveling with them. These are mandatory legal and police registration requirements that hotels are obligated to comply with and are not discretionary procedures open to interpretation. Likewise, payment validations and credit card verification procedures are established and accepted during the reservation confirmation process. In certain situations, banking systems or payment terminals may require additional validations, and we fully understand how frustrating this may feel during arrival. Regarding the controls at the entrance and exit of the property, these are long-established security procedures that have been consistently implemented throughout the hotel’s years of operation, with the sole purpose of protecting the safety and security of guests, visitors, and staff within the property. That said, we fully understand your perception regarding the way these procedures may have been communicated or experienced. Hospitality should always be accompanied by empathy, warmth, and clarity, especially when families and children are involved. Your comments represent an important opportunity for us to continue working with our teams on how operational and legal procedures are communicated while always maintaining the level of care and service expected from a Sofitel experience. We also appreciate your suggestions regarding breakfast options, as well as your recognition of our sustainability efforts and the cleanliness of the property. Thank you once again for your valuable comments, which help us continue improving. Kind regards, Sofitel La Reserva Cardales

Estimado Huésped, Muchas Gracias por su puntuación acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,

Dear Marco, Thank you very much for sharing your experience with us. We are delighted to know that, overall, you enjoyed your stay at Sofitel La Reserva Cardales and that our team, breakfast and accommodations met your expectations. At the same time, we sincerely apologize for the inconvenience caused by the noise from the air conditioning unit in room 324, as well as for the wifi speed during your stay. We truly appreciate you bringing these details to our attention, as they help us continue improving our facilities and guest experience. We also value your feedback regarding the reservation process and the sharing of credit card information by email. Your comments are very important to us and will be shared with the corresponding departments for review. We hope to have the pleasure of welcoming you back again soon for an even more comfortable and enjoyable stay. Kind regards, Sofitel La Reserva Cardales

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,