Estimado Nicolás: Muchas gracias por compartir su experiencia y por otorgarnos una valoración tan positiva. Nos alegra especialmente saber que nuestro equipo pudo encontrar una alternativa que les permitiera disfrutar plenamente de su estadía y que el cambio de habitación y upgrade realizado haya sido de su agrado. Agradecemos sinceramente su reconocimiento a Raúl y sus palabras sobre el servicio recibido. Comentarios como el suyo son una gran motivación para continuar ofreciendo una atención cercana, personalizada y atenta a las necesidades de cada huésped. Esperamos tener el placer de recibirlos nuevamente muy pronto en Sofitel La Reserva Cardales. Cordialmente, Sofitel La Reserva Cardales

Estimado Huésped, Muchas Gracias por su puntuación acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,

Dear Mr. L., Thank you very much for taking the time to share your experience and for your excellent rating. We are delighted to know that you enjoyed your stay and that your business workshop met your expectations. It is especially rewarding to learn that you appreciated our accommodations, cleanliness, breakfast, and the attention provided by our team. We also appreciate your comment regarding our location. While we are intentionally set away from the city, our aim is to offer a peaceful retreat surrounded by nature, combining relaxation with an ideal setting for both leisure and business events. We look forward to welcoming you back to Sofitel La Reserva Cardales for another memorable stay. Kind regards, Sofitel La Reserva Cardales

Dear Mats, Thank you very much for taking the time to share your experience with us. We are delighted to know that you enjoyed the beauty of the hotel, especially our spa facilities, and that aspects such as cleanliness, the pool, accommodation, wifi service, and your arrival experience met your expectations. At the same time, we sincerely appreciate your honest observations regarding the atmosphere and availability of certain outlets during your stay. We understand your disappointment concerning the temporary closure of the piano bar and the limited restaurant operations, as well as the lighting around the outdoor pool area during the evening. While lower occupancy periods may occasionally lead to operational adjustments, we fully understand how this may impact the overall ambiance and guest experience expected from a Sofitel stay. We also appreciate your comments regarding the spa access pricing. Your feedback is extremely valuable, as perceptions regarding value and guest experience are very important to us and help us continuously review our offerings and services. Thank you once again for your constructive comments and for highlighting both the positive aspects and the areas where we can improve. We truly hope to have the pleasure of welcoming you back in the future for an even more memorable experience. Kind regards, Sofitel La Reserva Cardales

Dear Rachel, Thank you very much for taking the time to share your comments regarding your recent stay at Sofitel La Reserva Cardales. We sincerely regret that certain procedures during your arrival and departure generated discomfort and stress during your family experience. At the same time, we would like to clarify that in Argentina there are both national and international regulations that apply equally to all individuals entering and staying within the country, regardless of nationality. These regulations, which are implemented worldwide throughout the hospitality and tourism industry, are particularly strict regarding identity verification, child protection, and human trafficking prevention laws. For this reason, all guests — including children and babies — must present valid identification, and adults must also provide proof of the legal relationship or authorization connecting them to the minors traveling with them. These are mandatory legal and police registration requirements that hotels are obligated to comply with and are not discretionary procedures open to interpretation. Likewise, payment validations and credit card verification procedures are established and accepted during the reservation confirmation process. In certain situations, banking systems or payment terminals may require additional validations, and we fully understand how frustrating this may feel during arrival. Regarding the controls at the entrance and exit of the property, these are long-established security procedures that have been consistently implemented throughout the hotel’s years of operation, with the sole purpose of protecting the safety and security of guests, visitors, and staff within the property. That said, we fully understand your perception regarding the way these procedures may have been communicated or experienced. Hospitality should always be accompanied by empathy, warmth, and clarity, especially when families and children are involved. Your comments represent an important opportunity for us to continue working with our teams on how operational and legal procedures are communicated while always maintaining the level of care and service expected from a Sofitel experience. We also appreciate your suggestions regarding breakfast options, as well as your recognition of our sustainability efforts and the cleanliness of the property. Thank you once again for your valuable comments, which help us continue improving. Kind regards, Sofitel La Reserva Cardales

Estimado Huésped, Muchas Gracias por su puntuación acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,

Dear Marco, Thank you very much for sharing your experience with us. We are delighted to know that, overall, you enjoyed your stay at Sofitel La Reserva Cardales and that our team, breakfast and accommodations met your expectations. At the same time, we sincerely apologize for the inconvenience caused by the noise from the air conditioning unit in room 324, as well as for the wifi speed during your stay. We truly appreciate you bringing these details to our attention, as they help us continue improving our facilities and guest experience. We also value your feedback regarding the reservation process and the sharing of credit card information by email. Your comments are very important to us and will be shared with the corresponding departments for review. We hope to have the pleasure of welcoming you back again soon for an even more comfortable and enjoyable stay. Kind regards, Sofitel La Reserva Cardales

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,

Dear Mr. D., We are truly sorry to read about your experience and the concerns you have shared following your stay with us. We understand how distressing a situation of this nature can be, and we sincerely regret the impact it has had on your overall perception. As soon as this matter was brought to our attention, our Security and Front Office teams activated the corresponding internal procedures to conduct the appropriate checks. In situations involving personal belongings, it is essential to have supporting documentation or verifiable details that may assist in conducting a more in-depth investigation. Unfortunately, without such information, our ability to further advance in the process becomes limited. We would also like to kindly remind that the hotel provides in-room safes, as well as a central safety deposit service, recommended for the secure storage and declaration of valuable items. Regarding your additional comments about room condition and cleanliness, please be assured that these have been shared with the relevant departments for immediate review, as they do not reflect the standards we strive to maintain. We take all guest feedback very seriously and remain committed to continuously improving both our service and operational processes. Should you wish to provide any further details, we remain at your disposal. Sincerely, Sofitel La Reserva Cardales

Dear Rodrigo R., Thank you for sharing your feedback and for taking the time to detail your experience. We regret that your stay did not meet your expectations, especially regarding the restaurant service and the room. However, we would like to clarify that our pricing reflects the quality of our facilities and the level of experience we aim to provide. We are continuously working to improve and offer a service that matches our guests' expectations. Regarding the issues you mentioned, we have shared your comments with the food and beverage team, as well as the reception team, to ensure that similar situations do not occur in the future. We appreciate your feedback and hope to have the opportunity to welcome you again and provide an experience more in line with your expectations. Best regards, Sofitel La Reserva Cardales

Estimado Huésped, Muchas Gracias por su puntuación acerca d. nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo d. vuelta. Atentamente,

Dear Karen, Thank you very much for sharing your feedback following your stay at Sofitel La Reserva Cardales. We are pleased to know that you found your stay comfortable and appreciated the room, cleanliness, and breakfast. At the same time, we sincerely regret that your overall experience was impacted by the delays in service, particularly during check-in, check-out, and at the bar. We understand how frustrating it can be to experience waiting times, especially when you had already completed the online check-in, and this is certainly not the level of efficiency we aim to provide. Your comment regarding the need for more staff presence has been noted and shared with the relevant teams, as it is key to improving both speed and service flow. We also take seriously your remark that the service used to be better, as consistency is essential to the experience we strive to deliver. Thank you again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with a smoother, more seamless experience in the future. Warm regards, Sofitel La Reserva Cardales

Dear Mr. H., Thank you very much for taking the time to share your detailed feedback regarding your stay at Sofitel La Reserva Cardales. We truly appreciate your kind words about our location, grounds, buffet offering, and especially the attentiveness of our team. It is always encouraging to know these aspects contributed positively to your experience. At the same time, we sincerely regret that other elements of your stay did not meet your expectations, particularly regarding the maintenance and condition of our facilities. The issues you mentioned—such as dampness, odors in certain areas, and worn equipment in the room—are matters of concern and do not reflect the standards we strive to uphold. Please be assured that your comments have been shared with our Maintenance and Housekeeping teams for immediate review and follow-up actions. Feedback like yours is essential for us to identify areas where we must improve and take concrete steps forward. We also take note of your observation regarding the restaurant dinner experience, which will be reviewed with our Food & Beverage team to ensure consistency across all dining outlets. We truly value your feedback and hope to have the opportunity to welcome you back in the future, providing you with a renewed experience that better reflects the level of quality and service associated with our brand. Warm regards, Sofitel La Reserva Cardales

Dear Ms. T., Thank you very much for sharing your experience following your stay at Sofitel La Reserva Cardales. We are delighted to know that you had such an enjoyable and relaxing visit and that you felt pampered during your time with us. It is wonderful to read that you appreciated the service from our team and the quality of our facilities. Your kind words and recommendation mean a great deal to all of us, and we will be happy to share your feedback with the entire team. We also appreciate your comment regarding the reservation process and the need to call the hotel for special requests. Your feedback helps us continue improving our services and ensuring a smoother experience for our guests. We truly hope to have the pleasure of welcoming you back soon for another relaxing stay at Sofitel La Reserva Cardales. Warm regards, Sofitel La Reserva Cardales

Estimado Huésped, Muchas Gracias por su puntuación acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,

Dear Guest, Thank you very much for taking the time to share your feedback. We are pleased to know that you appreciated the beautiful location of the hotel and the attention provided by our team. At the same time, we sincerely regret the inconveniences you experienced in your room, particularly regarding the shower, air conditioning, and the difference in amenities compared to other rooms. Please accept our apologies for the discomfort this situation may have caused during your stay. Your comments have been shared with our maintenance and housekeeping teams so the issues you mentioned can be carefully reviewed and addressed. Feedback such as yours is very valuable to us as it helps us improve our services and facilities. We truly hope to have the opportunity to welcome you again and provide you with the level of comfort and experience that we strive to offer all our guests. Kind regards, Sofitel La Reserva Cardales

Estimado Lucas, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Lamentamos los inconvenientes que surgieron durante su estadia, y agradecemos su valoracion positiva a pesar de los percances. Dia a dia trabajamos para prevenir que vuelvan ocurrir. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente,