Sofitel La Reserva Cardales Hotel 5 stars

The hotel is spectacular, but we expected a little more from the kind of luxury they advertise. First of all, the booking process was not seamless at all. We were told some information, other information on another call, the agent said he had sent the info which was not sent and finally we were sent the info which was not correct after all (this created a lot of stress when planning our trip from Berlin to Córdoba). The agents answered that they were working at their limit, they were a lot less people than before working. When we arrived we were offered a better room (luxury) than the one we had booked (superior), something we thought was a nice gesture. The bell boy first informed me that they did not have the assistance to bring the suitcase to the rooms at the moment (and I understood and toll him I did not need that specially in these times) but after I came back from leaving the car down at the garage, he had already taken our luggage and helped us to our room, touching all our suitcases. Not a good start. When deciding to take a nap I realised that the sheet that goes on the mattress directly was not big enough to go under a king size mattress. Then, once you move, you sleep directly on the mattress. Ugghhhh The down cover opening was also not under the mattress or at the feet but right where we slept near the pillows, so we had to rearrange the sheets to be able to sleep. The lamps at each side of the bed were crooked. We know that marble is a natural stone and thus it stains, but there were very ugly brown stains (in plural) next to the water taps. Also in the shower stall. And we have the photos that prove it. The trash cans did not have bags (ugly when you have to throw an old banana or a diaper). When we talked about it at reception when someone, they said they would send someone to bring them to us and they left them on the bathroom counter. If someone was already inside of our room, they should have already put the bags in the trash cans or thrown the trash away as a first step. We were put on a second floor with an almost three-year-old kid. The door to the beautiful balcony could be opened just so and had no special latch, very dangerous with a kid and a barrier so low. Also, the emergency doors next to our room were open all night and, apart from the noise it generated, another dangerous thing when a kid sometimes escapes the parents and runs fast somewhere, a special opportunity to fall from stairs. We stayed there only one night, so we did not have much time to ask for solutions for these topics, but the one we did ask (the trash cans bags) was not solved in the best way as described before. The noise from the highway in that "house" where room 227 is located is pretty loud. We were very surprised by this there is no noise barrier in a Sofitel. The recreational circuit is none other than a paved path first going around the building (with lights on the floor so one can trip) next to the tennis courts, the start of the golf course and its club house and then... directly on the paved roads (with no pedestrian zone where cars come and go) of the country club. We had an early "dinner" at the kiosk as they called it near the swimming pool. The experience was disappointing to say the least. The recipients were plastic or carton, the cutlery and flatware were plastic as well as the glasses. The salad recipient was half full the first time and when we ordered a second one was full. The forks kept breaking when trying to eat the salad. Really far away from what you would expect from a Sofitel again. I am sure I can think of a thousand options that are more sustainable and a bit more "elegant" as well as safe to be near the pool than that bad quality. The pool and gardens are just spectacular, specially the agapantus. The lagoon is also beautiful and in the photos of the website you can see the kayaks and lounge chairs on the shore, but it says nowhere that you cannot go into the water there. It is forbidden to swim there. The website lacks information both on the accor site and also on the specific/separate site from the hotel. Breakfast was abundant and delicious and the service attitude of every person we encountered was specially nice. We were thinking of coming back at the beginning of February but we are not so sure now.

Gym and pool were on spot on shape. Customer service was great. Breakfast was fabulous. Food at dinner was not as good as I would have anticipated, that's why not 10/10. Rooms were clean and big. I did not receive the points for my stay even though I confirmed at the lobby during check in and during check out that there shouldn't be any issues.. Accor number: 30…349C 5

Everyone tried their best to make us have a great, effortless experience. The guy at check in time could have been a bit nicer though. Didn't greet us with the energy and smile as the rest did.

Needs improvement, it hasn't been remodeled or having such quality maintanence to be a SOFITEL. Had problems most of the stay in the room

Libertad, descanso , Relajante .