Sofitel La Reserva Cardales

Sofitel La Reserva Cardales 5 stars

Customer review rating (ALL Rating) 4.3/5 537 reviews

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Description

Hotel extras

  • 1 child under 12 free, sharing existing beds and cot free of charge.

  • Resort in Campana, Buenos Aires with pool, Spa

  • Convention center for up to 2,600 people

  • Hotel with parking

  • Enjoy the restaurants, overlooking the lake

ALLSAFE approved hotel

Hotel location

Sofitel La Reserva Cardales

Ruta Panamericana No. 9, Km 61, Campana, Buenos Aires
2804 CAMPANA
Argentina

  • By plane

    EZEIZA At 85.7km / 53.25 miles

GPS:-34.273545, -58.898638

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  537 reviews

TripAdvisor Rating  4.5/5  1,691 reviews

Great stay, but poor experience with billing

Customer review rating 4.0/5

Miguel Couples - Confirmed reviews ALL

I had a great stay for my SO's birthday. We had a great room, massages, and an overall very satisfying experience. But there was a problem with the price at checkout, and the hotel staff refused to accept their mistake while booking on the phone.

really good premises, the service was impeccable, great staff

Customer review rating 5.0/5

Matias F. Couples - Confirmed reviews ALL

Loved it from beginning to end. A true spa day and the Tea time was delicious

Dear Matias F., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Poor experience for a 5 star resort.

Customer review rating 3.0/5

Victor R. Couples - Confirmed reviews ALL

Poor manners from the staff, including bus boys, front desk, restaurant staff. Told the front desk we needed a late checkout, door knocks 3 times after letting them know we were sleeping in, and with the dnd sign on the door. The last time someone OPENED THE DOOR WITHOUT ANNOUNCING THEMSELVES. TERRIBLE EXPERIENCE.

Dear Victor R., Thank you for taking the time to tell us about your experience at the Sofitel La Reserva Cardales. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Good stay

Customer review rating 3.5/5

Lucia Families - Confirmed reviews ALL

Great facilities. Pool, lake, bowling, restaurants, tennis. Poor wifi - did not work in room (building 7) or at pool. Bed extremely soft and pillows were not up to 5star standards. But — overall good experience.

Dear Maria Lucia V., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Bad

TripAdvisor rating 2.0/5

Antonella16789 TripAdvisor review

The location is increíble to get away from the city and relax. But unfortunately my experience was bad, the food and the attention was poor, From 12 to 6pm I have to had the need to ask PLEASE and repeatedly call to reception to clean my room or at least to bring me towels in order to allow my family and me to take a shower and do the scheduled activities, they just came at 6 pm. And too many other experiences, 2 hours waiting for some french fries, hairs in the food, etc. I understand maybe the hotel was full but my experience was bad, they should need to be prepared and have the resources to cover it as well. It’s a pity, really, the hotel is nice but the people who work there are nor friendly at all with the guests.

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