Novotel Buenos Aires Hotel 4 stars

TripAdvisor rating 4.5/5 2,081 reviews
Novotel Buenos Aires
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Hammam, fitness center, solarium and tanning salon

  • Indoor games area, play area and children's library

  • Mediterranean restaurant with terrace

  • Pet-friendly bar with musical entertainment

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • EZEIZAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Pool
  • Fitness centre
  • Solarium
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

THE HOTEL'S OUTDOOR POOL WILL BE CLOSED FOR MAINTENANCE UNTIL NOVEMBER 15, 2019

Hotel location

Novotel Buenos Aires

Av. Corrientes 1334
C1043ABN
buenos aires
argentina

Tel: +541143709500

Fax: (+54)11/43709599

Contact email

Check-in from 12h00

Check out up to 12h00

  • BUS :   6, 7, 24, 26, 29 URUGUAY

  • SUBTE :   LINEA B URUGUAY

  • By plane

    EZEIZA At 31.5km / 19.57 miles - Shuttle paying

  • By train

    RETIRO At 1.5km / 0.93 miles

GPS :-34.604847, -58.385635

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with a queen-size bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with twin beds.

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Suite with 1 kingsize bed and sofa

  • Max. number of persons: 3
  • Area: From 60
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

PATIO #378

Type of cuisine: Mediterranean

Photo non contractuelle / Strictly non binding

Whether for breakfast or a late dinner, before or after the theater, in the restaurant or on the patio, standing or on comfortable sofas, it doesn't matter where, how or when, Patio #378 offers simple yet delicious contemporary Mediterranean cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PATIO #378

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 280

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Buenos Aires

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,548 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,081 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good hotel central location

Customer review rating 4.3/5

Jenny W. Solo - 27/11/2019 Confirmed reviews ALL

Experience was good, well equipped room, helpful reception and excellent breakfast

Very good

Customer review rating 4.3/5

Mahesh Couples - 27/11/2019 Confirmed reviews ALL

Very good

Great service

Customer review rating 4.3/5

David Couples - 24/11/2019 Confirmed reviews ALL

A very efficient airport pick up service was provided. A warm and friendly greeting at reception was appreciated. Room was comfortable and very adequate and quiet.

Bad Service

TripAdvisor rating 4.5/5

sangkunakup Business - 24/11/2019 TripAdvisor review

Hello. I was checking on Nov 18, 2019. Confirmation Number : HTVSFZNL. I did call the hotel and check on my room upgrade and It was confirm that I got upgrade. When I arrived the hotel room can not get upgrade but the check in counter told me that he can get room upgrade on 21-23. He told me to pack my suitcase and leave my suitcase in the room and come down to tell front desk to move to new room. I did and the lady who I deal at the front desk women was so nasty. Did not even look for detail and note. She said NO NO NO.. It was so bad in service that I could not believe that she can work at the band name hotel. I never call the Maneger of hotel before as I am alway happy and easy to deal with but in this case. I need to stand up and report. Also I booked the room include breakfast and no food left. It happened for many day so I did not had any food left accept the fruits. When I called Maneger I also report her as well. It was so bad. She end up move me the upgrade as the record from the check in.

Dear Mr. sangkunakup Good morning, We regret that your experience has not been pleasant. We had confirmed the Upgrade from 21/11 (The upgrade its depend the availability) and you come down the day 20/11. Fortunately we have been able to give the upgrade from that day. We are sorry that you did not have a nice experience with us. Best Regards, Evangelina Fontana

Inconsistent exchange rate or wrong room rate ?

Customer review rating 4.3/5

Jean P. C. Families - 16/11/2019 Confirmed reviews ALL

Good welcome at reception, room prepared early Comfortable room Unfortunately pool was closed What is unclear for me is the exchange rates applied. I am aware about the fact that the room is ARS and the currency is fluctuating. However booking shows 92.88 Usd nothing in ars, normally all tax included. There were no major currency fluctuations since the time of booking on October 23. I end up paying 6015,84 ARS equivalent for me of 91.63 EUR, above the 92.88 USD. So this is really misleading, whether exchange rate at time of booking was wrong or rate changed (as I was not informed of ARS rate, I cannot say). It does not feel right anyway

Customer review rating 4.3/5

Rafael Z. Business - 15/11/2019 Confirmed reviews ALL

A couple of things to improve: 1.- Hot water was not really hot but warm and took a long time to reach that tempersture 2.- AC even if you put the temp at a desire level, it continues to be on all the time and the room hets really cold. Should be automatic to turn on/off and keep the temp at the set level. 3.- Put some drawers.

Customer review rating 4.3/5

Peter H. Couples - 12/11/2019 Confirmed reviews ALL

This is a very nice hotel but 1 Over four nights our room card did not work twice 2 The shower was leaking onto the carpet 3 the curtain was falling off

Satisfecho

Customer review rating 4.3/5

Anonymous Solo - 09/11/2019 Confirmed reviews ALL

Personal amable

Estimada Sra. B., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Buenos Aires. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

Enjoyable

Customer review rating 4.3/5

Kendal Couples - 01/11/2019 Confirmed reviews ALL

Good location, good room and facilities, good bar. At checkout we were overcharged on our room rate so had to process a refund and also had some charges on our room from restaurant that were not ours. Also checked in online however when we arrived had to go through the complete check in process again so no point wasting time checking in online.

Dear Kendal T., We very much appreciate your comments regarding your stay at the Novotel Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

Good but not enough

TripAdvisor rating 4.5/5

ricard0barret0 Couples - 25/10/2019 TripAdvisor review

Excellent hotel and situated at very good location at Buenos Aires city. However, troubles with LeClub Rewards booking came up. Even reservation says no further payment to be made, Novotel still pushing me to pay further.

Dear ricard0barret0 Good morning, thank you to share your experience with us. We have already explained the total value of your reservation and the purchase conditions in another email. We wait you very soon, Best Regards, Evangelina Fontana

Good, comfortable place to stay

Customer review rating 4.3/5

Barny Solo - 23/10/2019 Confirmed reviews ALL

I had an excellent stay. Front desk reception was very good, polite, friendly and efficient. Room was clean, good size - bed was comfortable. Bathroom was clean and functional.

Dear Barnaby Wanbil L., We very much appreciate your comments regarding your stay at the Novotel Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco
Customer review rating 4.3/5

Robert M. Friends - 20/10/2019 Confirmed reviews ALL

Good service. Helpful directions in English

Dear Robert Michael M., We very much appreciate your comments regarding your stay at the Novotel Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

OK

Customer review rating 4.3/5

Marco Solo - 18/10/2019 Confirmed reviews ALL

Location it's ok, but the rooms look and feel very dated.

Dear Marco P., Thank you for taking the time to tell us about your experience at the Novotel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evangelina Fontana Vuisso Manager on Duty Site Novotel Buenos Aires & Ibis Obelisco

Better than reported

Customer review rating 4.3/5

S C. R. Solo - 18/10/2019 Confirmed reviews ALL

Good service and conditions

Great

Customer review rating 4.3/5

Cesar Business - 15/10/2019 Confirmed reviews ALL

Friendly staff, clean room and very well located! Fast Room service and good wifi. Breakfast with a great variety of fruits(not usual in other BA’s hotels). Quiet room even staying in a room facing the street.

Subpar Novotel

Customer review rating 4.3/5

Eduardo Solo - 11/10/2019 Confirmed reviews ALL

The hotel is past due to a renovation, seems old and beaten. The staff is not very nice.

Superb location, helpful staff.

Customer review rating 4.3/5

Stephen Y. Couples - 11/10/2019 Confirmed reviews ALL

Extremely satisfied. The hotel is in a great location for tourism. The staff are pleasant, helpful and hard working. Lovely bar area and restaurant. The only drawback was the swimming pool area being out of season.

False information

Customer review rating 4.3/5

Maxim Couples - 09/10/2019 Confirmed reviews ALL

We booked the hotel because of the swim pool and sauna, but swim pool turned to be seasonal and sauna did not exist anymore. Also many things in our bathroom were broken, smelly wc, problems with water in a shower.

Worst stay @ a hotel ever!

Customer review rating 4.3/5

Bookclubfran Solo - 07/10/2019 Confirmed reviews ALL

Staff very unfriendly, never once said sorry--the toilet was broken in 1st bedroom allocated--oh--it is housekeeping's fault! It was if they were doing me a favour to check me in, etc why are they working there--they hold guests in contempt

Very bad

Customer review rating 4.3/5

Carsten Business - 27/09/2019 Confirmed reviews ALL

Unprofessionell from beginning to end

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