ibis Buenos Aires Congreso Hotel 3 stars

Customer review rating 4.1/5 6,351 reviews
ibis Buenos Aires Congreso
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+ 17 Services
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Hotel extras

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This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Dogs up to 33 lb (15 kg) permittedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Self service business centre

Hotel location

ibis Buenos Aires Congreso

Hipolito Yrigoyen 1592
Capital Federal
1089
buenos aires
argentina

Tel: +5411 53005555

Fax: (+54)11/ 53005566

Contact email

Check-in from 12h00

Check out up to 12h00

  • SUBTE :   LINEA A S PEÑA/ CONGRESO

  • By plane

    AEP At 10km / 6.21 miles - Shuttle paying

  • By plane

    EZEIZA INTL AIRPORT At 31.5km / 19.57 miles - Shuttle paying

  • By plane

    JORGE NEWBERRY At 10km / 6.21 miles - Shuttle paying

  • By train

    RETIRO At 4km / 2.49 miles

GPS :-34.611113, -58.389135

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard room with double bed and view of Congress Square.

  • Max. number of persons: 2
  • Area: From 16

Standard room with two twin beds and view of Congress Square.

  • Max. number of persons: 2
  • Area: From 16
Accessible room

Standard Room with double bed.

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with one double bed and one single bed for children.

  • Max. number of persons: 3
  • Area: From 16

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

Contemporary wine bar for a dinner of discovery.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LOUNGE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Buenos Aires Congreso

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

6,351 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,767 reviews

Just what we needed

Customer review rating 4.1/5

John Couples - 11/02/2020 Confirmed reviews ALL

Simple comfortable hotel in perfect location and very good value

Dear john, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gerson Melgar Subgerente

Great customer service

Customer review rating 4.1/5

Javier Business - 22/01/2020 Confirmed reviews ALL

I had a delay in my flight and I had to stayed more time In my room And they support me. Breakfast good. Price affordable.

Dear Javier P., We very much appreciate your comments regarding your stay at the ibis Buenos Aires Congreso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Rodriguez General Manager

Very dirty water and bugs everywhere

Customer review rating 4.1/5

Andrew C. Solo - 21/01/2020 Confirmed reviews ALL

I like the location and the price but the service and quality is below standard

Dear Andrew C., Thank you for taking the time to tell us about your experience at the ibis Buenos Aires Congreso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Rodriguez General Manager

Nice Trip

Customer review rating 4.1/5

Fabio Solo - 16/01/2020 Confirmed reviews ALL

Ibis Buenos Aires, was good. Location is very good, close to downtown. The room was nice, however the mattress could be better. Breakfast was good, had many options. The worst thing in the hotel was Wi-Fi, was too slowly and didn´t work inside the room, I need to go down to lobby for use.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Malena Greco Duty Manager

Good location and adequate service

TripAdvisor rating 4.0/5

keiziroi Family - 12/01/2020 TripAdvisor review

Everything is all right, good location, good breakfast, standard Ibis standard. But ignored my two emails asking for an airport pick up, and refused a late check out even on a weekday. Not every receptionist speak English.

Dear keiziroi Thank you for your comments, it is very pleasant to know that your stay was satisfactory. I am very sorry that the emails did not have the desired feedback. We will take point to review. best regards.

Very old hotel facilities

Customer review rating 4.1/5

Freda T. Friends - 02/01/2020 Confirmed reviews ALL

All facilities of the hotel are very old and poorly maintained.

Dear Freda, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Malena Greco

Very old hotel facilities

TripAdvisor rating 4.0/5

FredaT48 Friends getaway - 02/01/2020 TripAdvisor review

All the facilities of the hotel are very old and not well maintained. The bathroom of our room was horrible. I don't even want to sit on the toilet. Staff are not well-trained and not helpful at all. I don't feel being welcomed by the hotel.

Thank you for your comments, we are sorry that your stay was not satisfactory. We will review the details they tell us to improve Thanks again Regards
Customer review rating 4.1/5

Suwito Couples - 26/12/2019 Confirmed reviews ALL

Helpfull and friendly staff

Disappointing

Customer review rating 4.1/5

Idrissa S. Business - 16/12/2019 Confirmed reviews ALL

Ibis Congreso doesn’t meet Ibis standards. Booked a room with view on Plaza of Congreso and was given different room. When back down to the reception front desk denied my booking and later told me they do not have rooms available. Had to wait long before being assigned one. This is a bad faith. In addition during my 4 days stay regularly room was not done all day till late afternoon and had to come every day to make the request every time. When I asked why? Manager said “I don’t know” but I have to make the request at reception. Unbelievable that most of staff not able to communicate in English. Only one lift functioning so guests have to wait long. Cleaning staff have no clue of environment friendly so hanging linen changed every day. Ibis international may need to consider investigating thoroughly for its own reputation.

Staying in Buenos Aires

Customer review rating 4.1/5

Giuseppe O. Solo - 16/12/2019 Confirmed reviews ALL

Good hotel with excellent position

Review from Italian

TripAdvisor rating 4.0/5

odonecarlo Solo travel - 12/12/2019 TripAdvisor review

Ibis hotel at Congreso Buenos Aires is an excellent place to stay when visiting the city. Position is strategic, walking distance from all main important places. Service in hotel is excellent and price reasonable

The hotel had better days in the past

Customer review rating 4.1/5

Carlos K. Business - 09/12/2019 Confirmed reviews ALL

It was not so well as it was in the past. The corridors and room looks poor maintained, worn out. The last day one elevator was out of order, so getting to the lobby for checking out took a long time, very inconvenient. The worst happened during check-in. In Argentina by law, if the passenger lives abroad and uses a foreign credit card is excepted of paying a 20 % tax. I proved so, however the attendant required a paper stamped at police board for that. As I used the electronic migration gate, there is no stamp ! So I was forced to pay that 20 % that goes to nobody knows. Very upsetting and unfair. They should stop asking that ridiculous paper.

Convinient

Customer review rating 4.1/5

Eduardo T. Business - 27/11/2019 Confirmed reviews ALL

Convinient, helpful and friendly staff

Good value hotel

Customer review rating 4.1/5

Polly T. Solo - 26/11/2019 Confirmed reviews ALL

Facing a park with nice view, convenient to convenient shop and restaurant. Helpful staff to reserve taxi and advise on supplies

Good but can be better

Customer review rating 4.1/5

Anonymous Couples - 21/11/2019 Confirmed reviews ALL

Good experience, but had some particulars that bothered me. First of all, is that sometimes was necessary to go to hotel main lobby because the wifi was not working properly on the room. Also, about the cleanliness of the room, that was found on bathroom sink and on the floor, hair that not belong to me or my wife.

Excellent service

Customer review rating 4.1/5

Siona S. Solo - 18/11/2019 Confirmed reviews ALL

Organised late check out and airport transfer

Needs renovation and an update of service standards

Customer review rating 4.1/5

Tomasz Couples - 18/11/2019 Confirmed reviews ALL

It was clean, but the room looked like not renovated since 90s', it was very loud inside the room because windows are not at all sound proof, stuff on the reception wears private, washed off and not ironed t-shirts. Elevator looked like imported from the ghetto building - used and dirty. Not enough towels. Only 2 for 2 people.

central location, good value for price

Customer review rating 4.1/5

Anonymous Couples - 11/11/2019 Confirmed reviews ALL

It was only for one night . We have stayed at IBIS hotels before, so we knew what to expect. It was great to have a window facing the park. Breakfast buffet was good. Beds were a bit too hard, but pillows fine. I would have liked to have an extra small towel to dry my hair with and a few extra hooks in the bathroom would be an improvement. I detest the type of clothes hangers you provide: the kind one cannot take on and off easily. Add a few cheap plastic hangers if it is a matter of saving money.

This hotel is going downhill fast

Customer review rating 4.1/5

Brent N. Solo - 14/10/2019 Confirmed reviews ALL

Water leaking from the bathroom roof, atrocious internet, huge cracks in the walls. I have chosen this hotel for many years but it really needs to be closed down and renovated. The staff are great

Over night only

TripAdvisor rating 4.0/5

Dougpassoni Couples - 12/10/2019 TripAdvisor review

Breakfast was very good. Rooms so old aspect, conditioning air no working, WC needs maintenance. Althought we warned that there was a leak in the bathroom and that the air conditioner didn't work, nothing was done.

Thanks Dougpassoni, for your comments and valuation, the hotel is being remodeled, the air is being changed in its entirety and we have 90% of the hotel with new air conditioners We hope in your next visit you can see the changes that I commented best regards
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