ibis Buenos Aires Congreso Hotel 3 stars

All facilities of the hotel are very old and poorly maintained.

All the facilities of the hotel are very old and not well maintained. The bathroom of our room was horrible. I don't even want to sit on the toilet. Staff are not well-trained and not helpful at all. I don't feel being welcomed by the hotel.

Helpfull and friendly staff

Ibis Congreso doesn’t meet Ibis standards. Booked a room with view on Plaza of Congreso and was given different room. When back down to the reception front desk denied my booking and later told me they do not have rooms available. Had to wait long before being assigned one. This is a bad faith. In addition during my 4 days stay regularly room was not done all day till late afternoon and had to come every day to make the request every time. When I asked why? Manager said “I don’t know” but I have to make the request at reception. Unbelievable that most of staff not able to communicate in English. Only one lift functioning so guests have to wait long. Cleaning staff have no clue of environment friendly so hanging linen changed every day. Ibis international may need to consider investigating thoroughly for its own reputation.

Good hotel with excellent position

Ibis hotel at Congreso Buenos Aires is an excellent place to stay when visiting the city. Position is strategic, walking distance from all main important places. Service in hotel is excellent and price reasonable

It was not so well as it was in the past. The corridors and room looks poor maintained, worn out. The last day one elevator was out of order, so getting to the lobby for checking out took a long time, very inconvenient. The worst happened during check-in. In Argentina by law, if the passenger lives abroad and uses a foreign credit card is excepted of paying a 20 % tax. I proved so, however the attendant required a paper stamped at police board for that. As I used the electronic migration gate, there is no stamp ! So I was forced to pay that 20 % that goes to nobody knows. Very upsetting and unfair. They should stop asking that ridiculous paper.

Convinient, helpful and friendly staff

Facing a park with nice view, convenient to convenient shop and restaurant. Helpful staff to reserve taxi and advise on supplies

Good experience, but had some particulars that bothered me. First of all, is that sometimes was necessary to go to hotel main lobby because the wifi was not working properly on the room. Also, about the cleanliness of the room, that was found on bathroom sink and on the floor, hair that not belong to me or my wife.

Organised late check out and airport transfer

It was clean, but the room looked like not renovated since 90s', it was very loud inside the room because windows are not at all sound proof, stuff on the reception wears private, washed off and not ironed t-shirts. Elevator looked like imported from the ghetto building - used and dirty. Not enough towels. Only 2 for 2 people.

It was only for one night . We have stayed at IBIS hotels before, so we knew what to expect. It was great to have a window facing the park. Breakfast buffet was good. Beds were a bit too hard, but pillows fine. I would have liked to have an extra small towel to dry my hair with and a few extra hooks in the bathroom would be an improvement. I detest the type of clothes hangers you provide: the kind one cannot take on and off easily. Add a few cheap plastic hangers if it is a matter of saving money.

Water leaking from the bathroom roof, atrocious internet, huge cracks in the walls. I have chosen this hotel for many years but it really needs to be closed down and renovated. The staff are great

Breakfast was very good. Rooms so old aspect, conditioning air no working, WC needs maintenance. Althought we warned that there was a leak in the bathroom and that the air conditioner didn't work, nothing was done.