Sofitel Buenos Aires Recoleta 5 stars

Customer review rating (ALL Rating) 4.7/5 2,312 reviews

Posadas 1232, 1011 BUENOS AIRES, Argentina

Hotel extras

  • Pet-friendly hotel with additional charge

  • Children up to 12 years stay free with parents

  • Hold your event for up to 300 people.

  • The hotel has a Clef D'or Concierge Service

  • Hotel with pool, sauna and gym for your free time

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Discover Sofitel Buenos Aires Recoleta's enchanting rooms. The spacious, elegant rooms are designed to meet all your needs during your business or leisure trip. All categories are comfortable, with free WIFI, A/C and amenities for coffee & tea, with city or garden views available. For the most discerning guests, the hotel has different types of luxurious suites.

Hotel location

Sofitel Buenos Aires Recoleta

Posadas 1232
1011 BUENOS AIRES
Argentina

GPS:-34.5894, -58.38398

Telephone
Fax +54 11 4819-1121

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,312 reviews

TripAdvisor Rating  4.5/5  1,521 reviews

Certificate of excellence 2023

Good stay - overall great service, caring people

Customer review rating 4.0/5

Fp Solo - Confirmed reviews ALL

Overall excellent stay, with efficient and friendly check-in, good-sized rooms with comfortable beds, all amenities incl. good choice of different Nespresso flavors. VIP Lounge was nice touch, with super-friendly and caring staff there, and good choice of snacks / drinks in a comfortable environment. Room service food quality was excellent. Location is great, 10' to Recoleta Cemetery, across from a high-end mall with a great "gourmand hall" food court, many restaurants and cafes around in walkable distance. A few things came in the way though of an outright 10 - most of which could be easily fixed - check-out was totally impersonal, no question if I had a good stay, and the final bill is absolutely intransparent (especially as I paid parts with Accor points - no explanation of exchange rate applied, which in Argentina is always intransparent anyway, no detailed listing of the room service items - just one line for all together)... this is not guest friendly - In my room 901 the window did close, but was worn out (with handle loos) - so leaving a lot of street noise in. Similar the room doors are of very poor quality, with big gaps leaving noise and light in from corridor. This is nowhere near a 5* hotel door... guess those were not updated from previously having been "The Brick" hotel. As I got upgraded and stayed one night only did not want to raise & move - earplugs did job :-) - Guest Service dialling "0" multiple time did not respond at all, or with significant delay - not a major one, but again given the ample staff that seemed on duty at all times certainly easy to fix - Concierge booked wonderful manicure for me at the Spa in the mall across - Only two elevators for an 18-story hotel... guess that one is difficult to fix

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires Recoleta. . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, I am sorry that your experience in certain areas did not meet your expectationss; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Caceres Guest Relations

Estancia agradable

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Excelente

Estimado Sr. A., Le agradecemos enormemente sus comentarios en relación a su estancia en Sofitel Buenos Aires Recoleta. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Lucia Caceres Guest Relations

Great service, location,very comfortable rooms

Customer review rating 4.5/5

Michael P. Couples - Confirmed reviews ALL

We enjoyed our stay from the moment at check-in. The staff is very knowledgeable and eager to please. Rooms are very comfortable. The coffee shop was great.The hotel is ideally located and you can walk to several fabulous restaurants in the area. Highly recommend.

Dear Mr. P., We appreciate your comments regarding your stay at Sofitel Buenos Aires Recoleta. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Excellent service

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Our decision to stay in the hotel was made due to its location. However, the excellent services, especially the attention with my one year old son, were the best part of our experience. Will come back, for sure.

Dear Mr.D., We appreciate your comments regarding your stay at Sofitel Buenos Aires Recoleta. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Hotel in a good location, staff were friendly

Customer review rating 5.0/5

Imelda Families - Confirmed reviews ALL

The check in and all the staff were friendly. The only issue that we have outstanding is the cost of the rooms which were disputed at the time, but due to having to catch an aircraft and still travelling, I am yet not been able to confirm the correct amount was charged. However at this stage would stay again.

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires Recoleta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Caceres Guest Relations

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Other web-users rate our hotel

  • 337 reviews 9.7/10 Location
  • 514 reviews 7.6/10 Room
  • 1,054 reviews 9.2/10 Service
  • 7 reviews 7.6/10 WiFi
  • 242 reviews 6.9/10 Food
  • 238 reviews 7.6/10 Breakfast
  • 191 reviews 7.7/10 Amenities
  • 182 reviews 7.9/10 Comfort

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