Sofitel Buenos Aires Recoleta Hotel 5 stars

I know this booking was part of my package tour with a company. But when I checked in I teased the front desk that maybe I can still get a welcome drink since I am a Platinum member. She said you are on a tour group quite abruptly without looking up or anything. I put is as language translation issues. Then she went and said I will enter your number but you know you will not get any points on this right. I was so pissed to even reply. The very least she can do is make your hotel guest feels welcome.

I had a very lovely and comfortable stay at your hotel. The breakfasts were incredible, as well as the lounge and cafe. My room was very clean and inviting.

Hotel is good and rooms are extremely comfort and clean. Workers at the Hotel are vey kind and always willing to Help.

Bed was comfortable, room was clean and in working order, staff was friendly and helpful, and restaurant was exceptionally good.

One night with colleague's, nice appointments and location.

Clean, excellent internet connection, great breakfast.

Staff was exceptionally professional and helpful.

I choose the Sofitel recoleta for it´s location, reputation and me being an athlete, also chose it for the indoor pool. To my surprise it had limited opening hours due to ¨carnival, if I had known that I would have not booked there. It is unbelievable that a 5 star hotel cannot maintain the regular opening hours, preferring not to pay extra time to their employees but compromising the clients confort. I am very disappointed, and reviewing this in all the travel platforms. Regards Monik R.

This is our third year in a row we are staying with you, after 10 years in a row at the Sofitel Arroyo. Of course, your location is fantastic, but it how we are treated by your staff that keeps us coming back. We do enjoy all that your hotel offers from quiet spacious rooms to the outstanding cuisine of your restaurant, and the convenience of your business center.

Pleasant and very satisfied

Requested early check in. Got room 15 minutes earlier than check in time. Confirmed twice that we wanted a room with 2 beds but got a room with king. Accepted it because we were just happy to have a room after hanging around the lobby and bar for hours

Great location, great room, great service. Only problem was the plumbing in the bathroom - it developed a pretty serious leak while we were there. Also, the shower stall door wouldn't properly close. Definitely needed some maintenance.

Biggest issue was toilet didn’t flush properly. Generally the bathroom needed maintenance

We appreciated the comfort, attention, safety and location of the Sofitel. Since we were in Buenos Aires for one night it was easy to explore the Recoleta area and experience that part of the city. Our room was comfortable, clean and roomy enough for all of our gear.

Service was extraordinary. Staff at all levels were friendly and attentive to our needs and eager to solve any inconveniences (of which there were none). Although the Sofitel standards are always high, this esperience stood above the rest.