Sofitel Buenos Aires Recoleta

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Sofitel Buenos Aires Recoleta 5 stars

Customer review rating (ALL Rating) 4.6/5 761 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Pet-friendly hotel with additional charge

  • Children up to 12 years stay free with parents

  • Hold your event for up to 300 people.

  • The hotel has a Clef D'or Concierge Service

  • Hotel with pool, sauna and gym for your free time

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Buenos Aires Recoleta

Posadas 1232
1011 BUENOS AIRES
Argentina

Telephone +54 11 4819-1100

Fax +54 11 4819-1121

Contact email

  • Callao Station:  Linea D Estación Callao

  • Facultad de Derecho Station:  Linea H Facultad de Derecho

  • Lavalle Station:  Linea C Estación Lavalle

  • Retiro Station:  Linea C Estación Retiro

  • Tribunales Station:  Linea D Estación Tribunales

  • By plane

    Aeropuerto Internacional Ezeiza At 3km / 20 miles

  • By plane

    Aeropuerto Jorge Newbery At 7km / 4 miles

  • By helicopter

    Helipuerto General Las Heras At 0km / 1 miles

  • By car

    Autopista Illia At 0km / 0 miles

  • By car

    Avenida 9 de Julio At 2km / 1 miles

  • By car

    Avenida Alvear At 0km / 0 miles

  • By train

    RETIRO At 0.5km / 0.31 miles

  • By train

    SAN MARTIN At 1km / 0 miles

GPS:-34.5894, -58.38398

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Discover Sofitel Buenos Aires Recoleta's enchanting rooms. The spacious, elegant rooms are designed to meet all your needs during your business or leisure trip. All categories are comfortable, with free WIFI, A/C and amenities for coffee & tea, with city or garden views available. For the most discerning guests, the hotel has different types of luxurious suites.

Our guest reviews

Our guest reviews for
Sofitel Buenos Aires Recoleta

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  761 reviews

TripAdvisor Rating  4.5/5  1,472 reviews

Certificate of excellence 2022

Good stay and great location

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

This is the fifth time that I stayed at this hotel. Great service, clean rooms and special location are its attractions.

Dear M. H., Thank you for the review of Sofitel Buenos Aires Recoleta. We are glad that you enjoyed your stay with us and hope to see you again very soon. Sincerely, Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Concierge services on point - BArbara is an asset for Sofitel; A+

Customer review rating 5.0/5

Guillermo U. Business - Confirmed reviews ALL

Yesterday, I did not have a ride to the airport and at last second, in rush hour, she moved mountains to find me a ride and make it safely to the airport. Barbara is a great asset

Dear M. U., We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires Recoleta. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Barbara. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Great service, all very helpful!

Customer review rating 5.0/5

Jose M. M. Business - Confirmed reviews ALL

It was extremely satisfying to have completed all the errands I had due to the help I received from several of the employees. Always willing to help out and go even further. Great staff!

Estimado Sr. M., Le agradecemos enormemente sus comentarios en relación a su estancia en Sofitel Buenos Aires Recoleta. Haremos extensivos sus agradables observaciones a nuestro equipo, especialmente a Barbara y Fernando. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez más que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Not what it used to be...

Customer review rating 1.5/5

Santiago B. Business - Confirmed reviews ALL

Overall service is bad... Bellboys talk between them and never open door/ address needs... Most are somewhat 'disrespectful' ... like they are doing a favor.... No Service Culture at all... They have NO electric adaptors/ NO flexibility to accommodate needs/ NO change in dollars nor pesos/ NO exchange/ ... Just weak service overall....

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Sofitel Buenos Aires Recoleta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every guest; therefore It comes as a surprise to me that you did not feel welcome or care for during at your stay. Again, I apologize that you did not have the experience you where looking for. Sincerely, Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Adequate minimum requirements

Customer review rating 3.0/5

Diogo Couples - Confirmed reviews ALL

Acceptable but far from Sofitel brand standard. F&B was dismal. Breakfast was passable but far from the extraordinary I have become accustomed to in Sofitels. Room Service was disappointingly limited and not 24 hours. Room was clean and nicely appointed. But bathroom was too tired - shower door didn’t close and leaked all over the bathroom, shower head sprayed water in every direction except for down. Towels seemed 20 years old, the kind that at home I might cut into pieces for cleaning. On the positive side, every single personal interaction with the staff was exceptional, just as one would hope at a Sofitel. Personable, friendly, professional but not stuffy. Amazing FOH staff. And the bed was perfect!!

Dear M. B., Thank you for taking the time to tell us about your experience at the Sofitel Buenos Aires Recoleta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking your observations into account. Thank you again for sharing your experience. Sincerely, Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Very courteous and efficient.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Wonderful hospitality and professional.

Dear M. D., We appreciate your comments regarding your stay at the Sofitel Buenos Aires Recoleta. We are glad that you have enjoyed your stay with us. We hope to welcome you back soon. Sincerely, Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Amazing staff and comfortable accommodations

Customer review rating 5.0/5

Chris O. Business - Confirmed reviews ALL

Sofitel at Recoleta made my three-week stay in Buenos Aires as comfortable as it could be. I was in the city for work, and it was my first time being so far abroad. The amazing friendly staff made everything easier, especially for a traveler whos first language is not Spanish. The accommodations were very comfortable and made my long stay in the city enjoyable. Thank you to the Sofitel staff!

Dear M. O., We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires Recoleta. It is always a pleasure to receive positive feedback. I will share your comments about our service with our team. I am sure that this feedback will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Excellent service

Customer review rating 4.5/5

Barbara M. Business - Confirmed reviews ALL

hospitality of all personnel was outstanding

Estimada sra. M., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Sofitel Buenos Aires Recoleta. Haremos extensivos sus agradables observaciones sobre la hospitalidad de nuestro equipo. Estoy segura que servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando poder recibirla pronto nuevamente. Reciba un cordial saludo. Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Well located, pleasant atmosphere, good service.

Customer review rating 4.0/5

R.s. Families - Confirmed reviews ALL

Very pleasant staff and very helpful. Excellent location. All areas were efficient , front desk, business center, concierge, restaurant.

Dear Rodolfo S., We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires Recoleta. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Well located, helpful staff

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

I came to attend a wedding. The staff was very attentive. They answered my Questions and organized several tours for me. The food was great. However I was very disappointed that jewelry was taken from my room before I had time to put it in the room safe. I ended up losing about $500 of jewelry.

Dear Ms.M., Thank you for taking the time to tell us about your experience at the Sofitel Buenos Aires Recoleta. Allow me to express my sincerest apologies about the inconvenience in your room, we did not have any information or claim about this during your stay. After reading your review, I have checked with security and housekeeping who let me know nothing was found. I remain at your disposal. Sincerely, Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Well located

Customer review rating 5.0/5

Harsh P. Friends - Confirmed reviews ALL

greta helpful staff AND CLEAN PREMISES

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires Recoleta. It is always a pleasure to receive positive feedback, I will share your comments with our team. On the other hand, please let me assure you that we have taken notice of your comments regarding the breakfast service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Customer review rating 5.0/5

Arthur W. S. I. Friends - Confirmed reviews ALL

THIS WAS MY 17 TH TIME IN ARGENTINA AND MY FIRST WITH YOU. I CHECKED IN WITH A MS TRENTADUE SHE WAS FABULOUS TWO HOURS LATER I WAS EXTREMELY STRESSED OVER WORK I HAD LEFT BEHIND AND FLYING ALL NIGHT SHE NOTICED THIS OFFERED TO GET ME A CUP OF COFFEE THEN SHE SAT DOWN NEXT TO ME IN THE LOBBY AND MADE MY FEEL AT HOME SHE WAS WONDERFUL I HAVE NOTIFIED OUR OUTFITTER OUT OF TEXAS TO BOOK ALL FUTURE STAYS WITH YOU I HOPE TO SEE HER SMILING FACE AGAIN THANK YOU VERY MUCH AR…

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires Recoleta. It is always a pleasure to receive positive feedback. I will share your comments with the team and specially Ms. Trentadue. Thank you again for sharing your experience. We look foward to welcoming you back. Sincerely, Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Good stay at a well located hotel

Customer review rating 4.0/5

Philip Couples - Confirmed reviews ALL

We truly enjoyed our stay in the Sofitel Buenos Aires Recoleta hotel. Front desk staff were really nice, the room was spacious and clean. The only true area of improvement is the breakfast, were there is lack of food variety and often the buffet was not filled up (i.e empty bread baskets, food bowls etc.).

Dear Philip S., We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires Recoleta. I will share your comments with our team, especially the front desk. I am sure that this feedback will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. On the other hand, I am sorry that our breakfast service did not meet your expectations; please allow me to express my sincerest apologies. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Well located and very comfortable

Customer review rating 4.5/5

Diego Couples - Confirmed reviews ALL

The breakfast is really good. The lobby has a great atmosphere and the rooms are really good. Totally recommend it.

Dear Sebastian D., We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires Recoleta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

No insulation between the rooms. We had constant noise and the management tried to avoid sorting out the issue until it was obvious as other rooms started to complain. Horrible experience, this is not the level of 5 star hotel but a hostel.

Dear Ms. K., Thank you for taking the time to tell us about your experience at the Sofitel Buenos Aires Recoleta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore I am truly sorry that you could not enjoy your stay due to noises coming from another room but mainly, for the way this situation was handled. Again, we appreciate you sharing your experience. Sincerely, Natalia Pringles Guest Relations Sofitel Buenos Aires Recoleta

Experience in Sofitel Buenos Aires

TripAdvisor rating 5.0/5

543allens Couples - TripAdvisor review

Service was extraordinary. Staff at all levels were friendly and attentive to our needs and eager to solve any inconveniences (of which there were none). Although the Sofitel standards are always high, this esperience stood above the rest.

Monsieur 543allens, Nous vous remercions pour vos commentaires suite à votre séjour à notre Hotel! C’est avec grand plaisir que nous acceptons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Une nouvelle fois, nous vous remercions de nous avoir fait connaître votre satisfaction à la suite de votre séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, en l’expression de nos sentiments les meilleurs. Sylvia Eichmann Guest Relations Manager Sofitel Buenos Aires Recoleta

Great Hotel in a Beautiful city

TripAdvisor rating 5.0/5

towerost Families - TripAdvisor review

I rated this hotel as excellent but what really impressed me the most was the positive and kind attitude of all the staff towards me since the first day. It has been a beautiful experience. Congratulations to everyone you are going in the right direction.

Dear towerost, We very much appreciate your comments regarding your stay at Sofitel Buenos Aires Recoleta. It is always a pleasure to receive positive feedback. I will share your great comments with our team! This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvia Eichmann Guest Relations Manager Sofitel Buenos Aires Recoleta

Excellent!

TripAdvisor rating 5.0/5

Adventure293163 Couples - TripAdvisor review

THe Hotel was great. The staff were uniformly kind and helpful from the Bell Desk to Reception to housekeeping. We found the restaurant and its food to be wonderful as well! i could also try to work off some of those extras Christmas calories at the well appointed Gymnasium on the 1st floor, too. In addition, we loved the location of the Hotel in the heart of la Recoleta.

Dear Adventure 293163, We very much appreciate your comments regarding your stay . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvia Eichmann Guest Relations Manager Sofitel Buenos Aires Recoleta

Continiously great !

TripAdvisor rating 5.0/5

swiss_express75 Couples - TripAdvisor review

Second pleasant stay at The Brick after last year’s great experience. Hotel to be recommended for this great location in a upscale residential area close from the center and his friendly helpful staff. The rooms are well appointed. Though renovated bathroom had some flows with a faulty flashing system. Overall very pleasant stay looking forward to be back

Dear Dominiquek 324, We very much appreciate your comments regarding your stay at The Brick Hotel Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvia Eichmann Guest Relations Manager The Brick Hotel Buenos Aires

Loved the hotel.

TripAdvisor rating 5.0/5

museum27 Business - TripAdvisor review

Everything was perfect from the location, quality of accommodations, staff and the food in the restaurant. I loved the neighborhood of Ricoleta. I was so pleasantly surprised by the quality of the food in the restaurant. I will definitely return.

Dear Museum 27, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sylvia Eichmann Guest Relations Manager The Brick Hotel Buenos Aires

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