ibis Melbourne Glen Waverley 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,080 reviews

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Description

Hotel extras

  • The Glen Shopping Centre

  • Gateway to the Dandenong Ranges

  • Glen Waverley Dining Precinct

  • Conference Venue in Glen Waverley

  • Corporate and Business Hotel in Glen Waverley

Our accommodation(s)

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Hotel location

ibis Melbourne Glen Waverley

297 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.882978, 145.1652

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

ibis Kitchen and Bar

ibis Kitchen and Bar is located on the ground level of the hotel, and open for Breakfast, Lunch, Dinner and afternoon and evening drinks. A Bistro style menu is suited to both business and leisure travelers seeking an easy, comforting and delicious meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,080 reviews

Customer review rating 4.0/5

Brett J. Business - Confirmed reviews ALL

good check in good parking. my room wasn't made up one day. Breakfast was good. Meals didn't seem as good as usual. Not sure how a been Rague fits in with lamb brisket. Salmon was very good.

Dear Brett, Thank you for reviewing your visit to our hotel. We’re pleased to hear you found our check-in process smooth and appreciated our secure underground parking facilities. Our team takes pride in making arrivals hassle-free for our business travelers. However, we sincerely regret that some aspects of your stay fell short of your expectations. We’ve shared your feedback about the room service oversight with our housekeeping team to prevent future occurrences. Regarding the Accor ALL rates, we appreciate you highlighting this and will review our communication channels. Nonetheless, we’re delighted you enjoyed our breakfast offerings and that Tait’s consistent excellence stood out during your stay. His dedication exemplifies our commitment to gold status members like yourself. It would be a pleasure to welcome you again. Kind regards, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 5.0/5

Tennille H. Families - Confirmed reviews ALL

I love staying here. Staff are always really lovely, rooms are clean and easy parking

Dear Tennille, Many thanks for sharing your review. We are thrilled to hear your recent family stay at ibis Melbourne Glen Waverley met your expectations. Our team takes pride in delivering warm hospitality, and we’re delighted you found your accommodations spotless. The secure underground parking adds convenience, and we’re glad the Accor ALL App made booking straightforward with its tailored offers. As a valued Platinum member, your continued trust inspires us to maintain these standards. The entire team looks forward to seeing you again in the future. Kind regards, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 2.0/5

Andrew A. Couples - Confirmed reviews ALL

Had no tea bags in the room to have a cup a tea. Rang the receptionist they say a person will come up but did not arrived. Maybe they got lost .

Dear Andrew, Thank you for sharing your point of view. We appreciate your recognition of our housekeeping standards, which reflects our team’s daily commitment to maintaining welcoming spaces for all guests. However, we sincerely apologize that your experience fell short in some areas. Our 24-hour front desk team is typically available to resolve requests promptly, and we regret this wasn’t your experience. Please know we’ve shared your feedback to reinforce our service protocols, as delivering attentive care remains our priority. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 5.0/5

Jacqueline T. Couples - Confirmed reviews ALL

Helpful friendly staff Clean ,comfortable and quiet room.

Dear Jacqueline, Thank you very much for this kind review. We are delighted to hear your time at ibis Melbourne Glen Waverley left such a positive impression. It’s wonderful to know our team’s warm service stood out during your stay. We’re equally thrilled you value your ALL membership, our program aims to make every visit feel rewarding, and your perfect recommendation score means the world to us. It would be our pleasure to have you return on another occasion. Very best wishes, Sahan Shanthapriya , Guest Experience Manager

Customer review rating 0.5/5

Karim R. Business - Confirmed reviews ALL

I was incredibly disheartened by the room service, which was the worst I have ever experienced. Despite having to request cleaning multiple times, the cleaners constantly took shortcuts by failing to vacuum, replenish amenities, or clean the toilet."

Dear Karim, Thank you for sharing your opinion with us. We are pleased to know your check-out process was smooth and met your expectations. However, we sincerely apologize that your experience with our housekeeping and guest support did not meet the high standards we strive for. We take your comments about service responsiveness seriously and are reinforcing our staff training to prevent recurrence. Nonetheless, we appreciate your positive rating of our team’s overall service and remain committed to enhancing every aspect of your stay. The whole team hopes to have the pleasure of seeing you again. Best wishes, Sahan Shanthapriya , Guest Experience Manager

Other web-users rate our hotel

  • 527 reviews 9.4/10 Location
  • 805 reviews 6.2/10 Room
  • 687 reviews 8.3/10 Service
  • 12 reviews 7.9/10 WiFi
  • 406 reviews 6.8/10 Cleanliness
  • 211 reviews 7.3/10 Breakfast
  • 119 reviews 7.6/10 Vibe

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