Dear Donald, Thank you for taking the time to share details of your recent visit to our hotel. We are pleased that you found the booking process on the Accor ALL App simple and fast. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. Your loyalty as a Gold member is something we value deeply, and we regret that your arrival felt unwelcoming and that recognition of your status was not extended the moment you stepped through our doors. Our team strives to deliver attentive service, and we are disappointed that the reception staffing levels and the sequence of service left you waiting longer than you should have. We also acknowledge your concerns about the comfort of your accommodation, including the room layout and noise levels, and we apologise that these details fell short of what you have come to expect from us. Your feedback regarding the checkout process and the carpark departure has been noted as well, and we are sorry these moments added frustration to your morning. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear D., Thank you for reviewing your visit to our hotel. It is wonderful that you found your room clean and tidy, and we are delighted that the breakfast left such a positive impression, with its quality and variety clearly standing out during your stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The arrival and parking setup can feel a little unconventional at first, and we understand how that might cause some inconvenience when navigating the entry. Our team at reception is always happy to guide guests through the process to make it as smooth as possible. We also regret the disturbance caused by the in-room appliance and the trouble you had with the television control. These are not the seamless moments we aim to deliver, and we apologise for the frustration they caused. For any future visits, our reception team is available around the clock to assist with room features or to help arrange a quieter setting. Nonetheless, we are pleased that the breakfast stood out as a highlight, and our location just a short stroll from The Glen shopping centre and Glen Waverley station offers a convenient base for business travellers like yourself. We hope to have the opportunity of welcoming you back in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Ben, Thank you for your valuable feedback. We are delighted that our team made you feel so welcome and that you found the hotel spotlessly clean. Your high recommendation means a great deal to us, and we are thrilled you had such an enjoyable stay with friends. That said, we are sorry that our sustainability efforts did not align with your preferences. Our hotel follows the Travel Sustainable programme, which includes energy-efficient lighting, water-saving fixtures, and refillable toiletry containers. We appreciate you sharing your thoughts with us. Nonetheless, we are glad your overall visit left such a positive impression. Our location, just a short stroll from The Glen shopping centre and Glen Waverley station, makes it easy to explore the best of the area. We all hope to welcome you back in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Margaret, Please accept our sincere thanks for this glowing review. We are delighted that you found our hotel a great place to relax and unwind. It means a lot to us that you felt at ease during your stay. Our team is also pleased you enjoyed Happy Hour at the bar, and that our location made it easy to reach The Glen without the worry of parking. We are glad your welcome drink exceeded your expectations and that booking through the Accor ALL App felt so effortless. We all look forward to seeing you again in the future. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Michelle, Thank you for taking the time to review your recent stay. We are delighted that you found great value with us and that you keep choosing our hotel for your trips. Our team really appreciates your kind words about the check-in experience. It means a lot to us that our staff made such a positive impression on your arrival. We are also glad the booking process was smooth and that arranging multiple rooms for your family proved so easy. Your loyalty as a Gold member and your continued trust in us truly motivates the whole team. We do hope to have the opportunity to welcome you back in the future. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Christopher, Thank you for taking the time to share your feedback. We are delighted that you found our ibis Sweet Bed to be the best you have ever slept on. Our team takes great pride in creating a comfortable and restful stay, and it is wonderful to know your family trip was a fantastic one. We look forward to welcoming you again. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Brad, It was a pleasure to receive your kind feedback. We are delighted that our team made such a warm impression on you and your family. Your kind words about our front desk, kitchen, and housekeeping staff mean a great deal to us, and we are proud that their friendly approach helped brighten a difficult time. We are also pleased you found the rooms so comfortable and enjoyed the food our kitchen prepared. It is lovely to hear that the chef took the time to connect with you personally and followed up throughout your stay. We are glad the booking process on our website was smooth and easy for you. Our location close to your family and just a short walk from Glen Waverley station and The Glen shopping centre makes it simple for guests to settle in and feel at home. We look forward to welcoming you back in the future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Li S., Thank you for taking the time to provide your valued comments. We are truly sorry to hear that your stay did not meet your expectations. We regret the inconvenience you faced with the key card and the challenge of accessing your floor. Our elevators do require a card for security, and our front desk is available around the clock to assist if the reader becomes unresponsive. It is disappointing that you also found a few in-room items missing or not replenished. Our housekeeping team performs daily light service and a full refresh every third day for longer stays, so these oversights are unusual. Do not hesitate to call reception at any moment for any extra supplies, we are always happy to help. We have noted your comment about the internet speed and appreciate you bringing it to our attention. Complimentary WiFi is available throughout the hotel, and our team can provide guidance on the best connection points when needed. We certainly hope that we can welcome you back again. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear June, Thank you for letting us know about your concerns. We are truly sorry to hear that your stay fell so far short of your expectations. The condition of your room was clearly not up to the standard we strive to provide, and we deeply regret the shortcomings you encountered with the walls and fixtures. Our housekeeping team is available around the clock and would have been happy to address any concerns on the spot. We also understand that the layout of the accessible room did not offer the ease of movement you required. Our hotel has six rooms designed for guests with reduced mobility, and we would like to ensure that a more suitable configuration is arranged for you should you consider visiting us again. Your experience at check-in and with our team throughout your stay also left you disappointed, and we regret that our usual warmth and efficiency did not come through during your time with us. The breakfast, booking process, and departure all added to your frustration, and we take each of these points seriously. We hope we have the pleasure of seeing you again in the future. Take care, Sahan Shanthapriya, Guest Experience Manager

Dear Rejesh, We really appreciate this positive review of your recent visit. We are delighted that you found our online booking process straightforward and your stay comfortable. Our team takes pride in offering a seamless experience from reservation to check-out, and it is rewarding to know this made your business trip a pleasant one. We hope that you will stay with us again many more times in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Neil, Thank you for sharing such a valuable review. We are pleased that you found our hotel easy to reach and that your room left a positive impression. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your observations about the bedding and the overall comfort of your night’s rest are concerning, as we take great pride in the quality of our ibis Sweet Beds and the freshness of our linen. Our team is always on hand to address any concerns of this nature on the spot, and we regret that we were not given the chance to make things right for you during your visit. Nonetheless, it is wonderful that our location suited your business travel needs, with easy access to the Glen Waverley train station and the surrounding shops and restaurants. We hope to be able to welcome you again. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Catherine, It was a pleasure to receive this great review. We are delighted that our location worked so well for your trip with friends. Being just a short walk from The Glen shopping centre and a variety of restaurants means you can easily explore the best of the area. Our team takes great pride in delivering fast and friendly service, so knowing they made such a positive impression means a lot to us. We are especially pleased that every staff member you encountered contributed to your Easy Melbourne Stay. The entire team looks forward to seeing you again in the future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Natasha, We are grateful for the time you took to review your recent visit to our hotel. We are so pleased that you found our hotel a secure and comfortable base for your quick Melbourne trip. Our team takes pride in making bookings, check-ins and check-outs as smooth as possible, and we are glad you found the rate descriptions clear and easy to follow. It is also great to know you enjoyed our buffet breakfast and that the complimentary luggage storage came in handy after your stay. Even so, we are sorry that the street noise reached your room during your visit. Our windows have double glazing to help minimise outside sounds, and we can always provide earplugs upon request. Nonetheless, we are delighted that our location worked so well for you. Being a short walk from The Glen shopping centre and Glen Waverley train station makes it easy to explore the area, and we hope you made the most of that convenience. It would be a pleasure to welcome you again. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Pauline, We are delighted that you felt so well cared for by our team. Your mention of their professional attention means a lot to us, and we are glad they could accommodate your needs so well. It is great to know that your room suited you perfectly and that you found the hotel peaceful and quiet. We are also pleased you appreciated our underground parking facility and the convenience of our location. We all look forward to seeing you again in the future. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Steve, We are delighted that you found our team so professional and helpful. It is wonderful to hear that every staff member contributed to making your stay a pleasant one. Our housekeeping team takes great pride in keeping the hotel spotless, so we are glad you noticed their efforts. We know a clean and comfortable room makes all the difference on a business trip. We are also pleased that your Gold ALL membership added value to your experience. Our hotel is designed to offer a warm and easy stay, especially for loyal guests like you. We hope to welcome you back in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Samantha, Please accept our sincere thanks for this glowing review. We are delighted that you found our team so friendly during your business trip. It is wonderful to know that our chef on Thursday night stood out and made your dining experience memorable. We are also pleased that you enjoyed the quality of our food and appreciated how clean and affordable our hotel is. Our location, just a short walk from The Glen shopping centre, makes it easy to combine work and leisure, and we are glad this worked so well for you. We all look forward to seeing you again in the future. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Rehan, Thank you for reviewing your visit to our hotel. We are delighted that you found our hotel comfortable and enjoyed a restful stay with us. We are sincerely sorry that some aspects of your visit did not meet your expectations. Your feedback regarding dietary preferences has been noted, and our team is always happy to discuss available menu options during your stay to help accommodate your needs. Nonetheless, our location remains a highlight for many of our guests, and we are pleased it added convenience to your trip. Your loyalty as a Classic member means a great deal to us, and we are grateful for the trust you place in our hotel. It would be our pleasure to have you return in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Tamara, We appreciate your thoughtful review. We are delighted that you had a great stay with us and that our team made you feel so welcome. It is wonderful to know that Sahan stood out during your visit. We will make sure your kind words reach him, as recognition like yours means a great deal to our staff. Our team takes pride in delivering warm, attentive service to every guest, and your feedback confirms we are on the right track. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Nethmi Widanage, Assistant Manager