Dear Byron, It was a pleasure to receive your kind feedback. We are delighted that you found our hotel well located and your stay so comfortable. It is great to know our team made your check-in fast, easy, and drama free. We are also pleased you appreciated the cleanliness of your room and the friendly service from our staff. Knowing that you consistently enjoy a trouble-free arrival means a lot to us. We really hope we will have the opportunity of welcoming you back in the future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Nicole, Thank you for taking the time to share your review. It is good to see that our environmental initiatives caught your attention during your stay. That said, we are truly sorry that your time with us fell short in several areas. The sleeping setup did not provide the rest you deserved, and the condition of the linens and the overall tidiness of your room were not up to our usual standards. Your arrival at breakfast and the service you received there were also disappointing, and we regret that the morning dining setup felt inconvenient. External noise added to your frustration, and we apologize that this impacted your work trip. Nonetheless, we are glad our sustainability efforts left a positive impression. We certainly hope that we can welcome you back again. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Andrea, Many thanks for your valuable feedback. We are glad you found your stay good and easy, and that our location suited your business trip. Even so, we are sorry that our Greener Stay programme was not clearly communicated during your week-long visit. We offer guests the option to skip daily housekeeping in return for 300 ALL loyalty points, and we regret that this information did not reach you. A sign should have been placed in your room to explain the programme, and we will look into why it was missing. Our team is always available at reception to arrange a lighter cleaning schedule whenever you prefer. Nonetheless, we are pleased that your overall experience was a positive one, and we value your commitment to sustainability. Our hotel also uses refillable toiletry containers, energy-efficient lighting, and water-saving fixtures to reduce our environmental impact. We all hope to welcome you again. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Liz, We value your time and effort in providing feedback regarding your stay at our hotel. We are pleased our location suited your work needs. However, we are sorry that the service and cleanliness did not meet your expectations. Your comments about the breakfast experience and staff interaction have been noted, and we will address them internally to ensure our usual standards are upheld. We hope you managed to take advantage of the nearby shops and restaurants during your stay. We all hope to welcome you back. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear David, Thank you for reviewing your visit. We are delighted that our location suited your needs so well, with shops, eateries and The Glen mall just a short walk away. We are also glad you found our reception welcoming and your room on the fifth floor clean, tidy and quiet. It is rewarding to hear our team’s commitment to cleanliness and comfort made a difference during your business stay. That said, we are sorry the bar meal fell short of your expectations. Our kitchen team takes pride in delivering fresh, enjoyable dishes, and we regret this was not reflected in your order. Nonetheless, we are pleased the buffet breakfast offered good value and that the overall experience left you satisfied. We hope you were able to take advantage of our underground parking and easy access to Glen Waverley station as well. We hope to have the pleasure of welcoming you again. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Jason, We are thrilled that you found our hotel to be great value, especially when compared to nearby options. Our team loved making your stay special with a room upgrade and a small welcome gift, and we are glad they were so helpful throughout your visit. It is wonderful to hear the room itself impressed you as well. We are also pleased our location worked so well for your dinner plans, with the restaurant just a short walk away. It would be a pleasure to welcome you back in the future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Yin, We appreciate your review and the opportunity to address your feedback. We are pleased that you found your stay comfortable overall. However, we are truly sorry to hear that some aspects of your visit did not meet your expectations. We regret that the conditions surrounding our onsite parking, which is available at $20 per night for guests who wish to use it, were not clearly communicated upon your arrival. It is disappointing to learn that this led to an unexpected charge at checkout, and we understand why this would be frustrating after a five-day stay where the facility was not needed. Nonetheless, our team remains dedicated to ensuring every guest feels well looked after, and your feedback helps us refine how we share important details. We hope that we may have the pleasure of welcoming you back on a future visit. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Pauline, Thank you for taking the time to review your recent experience. We are delighted that you found our concierge so welcoming when you arrived in the early hours, and that your room felt neat, clean and comfortable throughout your stay. We are also pleased that our daily housekeeping service met your expectations and that you appreciated our sustainability practices. However, we regret that the service on departure did not leave the same warm impression, and we are sorry the WiFi speed fell short of what you needed. Our team is always available to assist with any connectivity concerns during your stay. Nonetheless, we are glad that overall you had a very happy visit, and that our Saturday morning concierge made a special contribution to your satisfaction. We all hope to welcome you back. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Beverley, Thank you for taking the time to review your recent experience. We are pleased that our location suited your needs perfectly, with transport, shops and services all within walking distance. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the issue you found with the flooring near the bathroom and that you needed to change rooms as a result. Our team is always on hand to resolve these rare situations promptly. We also hear your thoughts on the bathroom safety and the parking charge for your sister, and we have taken note of your feedback. Nonetheless, we are glad that the length of your stay worked well for your visit and that you found the hotel a convenient base. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Indah, It was a pleasure to receive this great review. We are delighted that you and your partner enjoyed a nice stay with us. Our team takes great pride in making every guest feel welcome, and it is wonderful to know you had a good experience at our hotel. We hope you will return for a memorable stay. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Raymond, Thank you for taking the time to provide your valued comments. We are truly sorry to hear that your stay fell so far short of your expectations. Your comfort and satisfaction matter deeply to us, and we regret that we missed the mark on so many fronts. Our rooms are designed with modern, stylish touches and range from 20 to 24 square metres, with high ceilings to create a sense of space. We understand that preferences for room dimensions vary, and we are sorry this aspect did not suit you. The bathrooms feature fixed showerheads and compact layouts, and while they are intended to be efficient, we acknowledge they may feel snug. We apologise for the breakdown in communication you experienced, from the confusion around your restaurant enquiry to the lack of warmth at check-in and departure. Our team strives to be welcoming and attentive, and it is clear we did not deliver that on this occasion. The restaurant operates from Monday to Thursday for dinner service, and we regret that this was not communicated clearly when you called, leading to unnecessary frustration. Your experience as a Gold ALL member should have included a warm welcome and the recognition you deserve, including your welcome drink. We are sorry this was overlooked entirely. The bar team should also have been able to prepare your drinks with confidence, and we regret that this added to your disappointment. We hope we can provide you with an improved stay in the future. Kind regards, Sahan Shanthapriya, Guest Experience Manager

Dear Richard, Thank you for choosing us and for sharing your review. We are glad you enjoyed your welcome drink and that your overall experience left you with a positive impression. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the confusion around your loyalty status and the parking charges, and we understand how frustrating that must have been after several stays. Our team is always available at reception to review membership details with you directly. We also acknowledge your concern about our team’s system knowledge and the internet speed, and we will take your feedback into consideration. Nonetheless, we value your continued loyalty to ibis Melbourne Glen Waverley and we are pleased that you found your stay satisfactory overall. We hope to have the opportunity of welcoming you back in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Iman, We appreciate your candid feedback; thank you. We are delighted that you found your stay comfortable and that our team could support you with a late checkout for the Melbourne marathon. It is wonderful to hear you appreciated the value and service throughout your time with us. That said, we are sorry the in-room refreshments did not quite match your preferences. Our team is always happy to swap items on request, and we will keep your feedback in mind for future stays. Nonetheless, we are thrilled that your overall experience was a positive one, and we hope you enjoyed exploring the Glen Waverley area, with The Glen shopping centre and local restaurants just a short walk away. We hope to have the pleasure of welcoming you back in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Eric, We really appreciate this positive review of your recent visit. We are delighted that you found your room so suitable for your family stay. It is great that you appreciated our underground secure parking and the short walk to The Glen shopping centre. Our team is especially glad you felt welcomed by their friendly service. We hope you were able to enjoy the convenient location, with restaurants and the train station just minutes away on foot. It would be an absolute pleasure to welcome you again in the future. Best regards, Sahan Shanthapriya, Guest Experience Manager

Dear Gordon, We appreciate you letting us know about your recent visit. We are pleased that your room met your expectations and that your overall stay was a comfortable one. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The dimensions of the bathroom and storage areas can feel compact, and we understand how this can be surprising, especially during a business trip. Our reception team is always on hand to assist with any needs that may arise during your visit. Nonetheless, your comfort is important to us, and we are glad you had a satisfactory experience overall. We hope to welcome you back for an improved experience in the future. Best wishes, Sahan Shanthapriya, Guest Experience Manager

Dear Grace, We appreciate your thoughtful review. We are glad you enjoyed our great location and found the hotel easy to reach. Even so, we are sorry that the parking check-in flow caught you off guard. Our team is always available to guide you on arrival. Nonetheless, we are pleased that you found our underground parking simple to use once settled in. It would be our pleasure to have you return on another occasion. Very best wishes, Sahan Shanthapriya, Guest Experience Manager