ibis Barcelona Santa Coloma 2 stars

Customer review rating (ALL Rating) 4.5/5 1,145 reviews

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ibis Barcelona Santa Coloma - Image 1
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Avenida Pallaresa 73 79, HB004484, 08924 SANTA COLOMA DE GRAMENET, Spain

Description

Hotel extras

  • Direct access to the city centre by metro (L1 and L9)

  • 10-minute drive to the beach

  • Connected meeting room measuring 538 ft²

  • 24-hour bar and snacks

  • 2 km from La Maquinista shopping center

Our accommodation(s)

Hotel location

ibis Barcelona Santa Coloma

Avenida Pallaresa 73 79, HB004484
08924 SANTA COLOMA DE GRAMENET
Spain

GPS:41.455661, 2.204926

Telephone
Fax +34 933 91 44 55

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

SNACK 24H

The bar offers a menu of hot and cold snacks 24 hours a day. Colorful furnishings furniture and a friendly atmosphere ensure your tourist or professional stay in Barcelona will be an enjoyable one.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,145 reviews

TripAdvisor Rating  4.0/5  1,060 reviews

Certificate of excellence 2023

Customer review rating 3.0/5

Alex Couples - Confirmed reviews ALL

The rooms were very "tired" at first there was not even a towel for the second guest, they only remove the rooms early in the morning if you left but after 12 the room will not be removed. The staff at breakfast should be noted separately - during the reception of breakfast, personsremove tables sprinkle around the table cleaning equipment and this means comes to food, hand transfer food on the rags.

Blood & False Alarms

Customer review rating 1.0/5

Abdul H. A. Couples - Confirmed reviews ALL

I hope this message finds you well. I am writing to express my disappointment and concern regarding my recent stay at ibis Santa Coloma. While my arrival and initial experiences were pleasant, the last day of my stay was marred by several serious issues that need to be addressed. Firstly, on the final day, multiple false fire alarms went off, causing significant distress for both myself and other guests. This constant disruption not only ruined any sense of peace and comfort but also raised concerns about safety protocols within the hotel. Even more disturbing was the condition of the bathroom in my room (Room 101). I was shocked to discover that the doors were covered in what appeared to be blood, and it was clear that they had not been cleaned properly. The sight was both unsettling and unacceptable, reflecting a serious lapse in hygiene and cleanliness standards. I trust ibis hotels to maintain high standards of cleanliness, and this incident was a clear violation of those expectations. To make matters worse, when I attempted to contact reception to report the issue, I found that the phone in my room was not functioning. This added to the frustration, as I was unable to immediately communicate the problem to the hotel staff, making an already distressing situation even worse. Given the highly unpleasant nature of these incidents, I am requesting an official apology and appropriate compensation for the disruptions and distress caused during my stay. I believe these issues are not reflective of the standard I expect from Accor properties, and I trust that you will address them with the seriousness they deserve. I look forward to a prompt resolution and would be happy to discuss further details if required. Thank you for your understanding.

Dear Mr. ABDUL, Thank you for taking the time to tell us about your experience at the ibis Barcelona Santa Coloma. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I want to inform you that due to the inconveniences presented we have charged your account 2000 points (40€) as a courtesy for the problem you had in your room. We are sorry for the inconvenience, and we hope you will return to our hotel. Yours faithfully Sincerely, Jose Miguel Soto Director Hotel Ibis Santa Coloma

Excellent service

Customer review rating 5.0/5

Gary G. Couples - Confirmed reviews ALL

Every person of staff was prepared, willing and able to assist for every request during our stay. Was really surprised by the helpfulness, and proactive nature of every person we interacted with. Rivals or betters the service I’ve received at any five star hotel.

Amazingly delightful stay

Customer review rating 5.0/5

Marcos S. H. Couples - Confirmed reviews ALL

Very comfortable, problem-free and incredibly hospitable stay

Friendly staff, good location

Customer review rating 4.5/5

Aleksandar M. Couples - Confirmed reviews ALL

Satisfied

Dear Aleksandar M., We very much appreciate your comments regarding your stay at the ibis Barcelona Santa Coloma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jose Miguel Soto Director Hotel Ibis Santa Coloma

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Other web-users rate our hotel

  • 681 reviews 8.3/10 Location
  • 860 reviews 6.9/10 Room
  • 907 reviews 8.9/10 Service
  • 15 reviews 8.5/10 WiFi
  • 481 reviews 8.4/10 Cleanliness
  • 376 reviews 7.9/10 Breakfast
  • 109 reviews 8/10 Vibe

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.