ibis Barcelona Ripollet 2 stars

Customer review rating (ALL Rating) 4.4/5 683 reviews

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Can Masachs 18-20, 08291 RIPOLLET, Spain

Description

Hotel extras

  • Only 10 minutes from Barcelona - close to the city, far from the crowds.

  • Pleasant terrace to relax after a hectic day.

  • Modern rooms with 43" HD TVs for relaxing, high-quality evenings.

  • A hotel for all - ideal for solo travelers, couples, or families.

  • Bar and snacks available 24/7 to satisfy your appetite anytime.

Our accommodation(s)

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Hotel location

ibis Barcelona Ripollet

Can Masachs 18-20
08291 RIPOLLET
Spain

GPS:41.495331, 2.153361

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

GRAPE BAR

Does not matter if you are more salty or more sweet. Come enjoy a meal at the hotels Grape Bar, ideal for enjoying a tasty, balanced meal. The best way to end the day in the company of your loved ones.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  683 reviews

Customer review rating 1.5/5

Kamila E. M. Couples - Confirmed reviews ALL

had a very disappointing stay at Ibis Ripollet Barcelona. From the moment we arrived, the staff were unhelpful and showed no interest in welcoming guests. There was no guidance at all – nobody explained where our room was, how to get there, or gave any basic information about the hotel. We were not informed about breakfast times, pricing, or any facilities. It felt like the staff simply didn’t care. No smiles, no communication, nothing. On top of that, I was asked to provide my card details “in case I damage something so IBIS can debit me.” Excuse me – what? I’ve stayed in many hotels and never experienced anything like that being explained in such an unprofessional way. There was also no WiFi during our stay due to a Vodafone issue, but again, no proper explanation or alternative was offered. The hotel was very noisy at night – doors slamming and people shouting constantly, making it difficult to rest. The outside area of the hotel is dirty and feels quite messy, which gives a bad first impression. Overall, very poor customer service, lack of organisation, and an uncomfortable stay. I wouldn’t recommend staying here.

Dear Kamila, Thank you for sharing your feedback regarding your stay at Ibis Ripollet Barcelona. We are truly sorry that your experience did not meet your expectations. We would like to clarify that the request for credit card details is made solely as a guarantee to cover any potential damages, including fines in case guests smoke in the rooms. This is a standard policy applied to all our guests to ensure that everyone respects hotel rules and to maintain a comfortable environment for all. Regarding the WiFi issue, there was a general network failure with Vodafone during your visit, which was beyond our control. We sincerely apologize for any inconvenience this may have caused. Concerning information about the hotel, our staff is trained to provide guidance on breakfast, facilities, and services. We regret if you did not receive this information upon arrival and will work to ensure all guests feel welcomed and fully informed. Finally, we appreciate your observations regarding noise and the cleanliness of the exterior areas. We continuously strive to improve these aspects to ensure a more pleasant stay for all guests. We hope to have the opportunity to welcome you again and provide an experience that reflects the standards of quality and care Ibis is committed to. Kind regards, Alex Ibis Ripollet Barcelona

Customer review rating 5.0/5

Younes B. Families - Confirmed reviews ALL

Well located, great staff, free underground parking.

Dear Younes B., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our location, the service from our staff, and the convenience of free underground parking. Your satisfaction is our priority. Best regards, ibis Barcelona Ripollet

Customer review rating 5.0/5

Asit K. M. Couples - Confirmed reviews ALL

The experience was fantastic. The room was ample big and it was getting cleaned every day with new towels provided. Overall this is highly recommended place.

Dear Asit K. M., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the spacious room and appreciated our daily cleaning service. Your recommendation means a lot to us. Best regards, Nerea E Ibis Ripollet

Customer review rating 2.5/5

Ashish M. Business - Confirmed reviews ALL

I am disappointed to see that the issues I reported during my previous stay have not been addressed. The front desk staff appear untrained and unprofessional — during check-in, the receptionist was unable to properly open my passport, fumbling with it from the middle and back pages instead of starting from the first page as required for identification. This should be basic training for anyone handling guest documentation. The breakfast area is also poorly maintained. Many of the chairs are unstable or broken, making it uncomfortable to sit and eat. Furthermore, the staff’s attitude remains rude and unhelpful, which makes the overall experience unpleasant. I was assured last year that these problems would be taken care of before my next stay, yet nothing seems to have changed. Overall, I’m very disappointed with the lack of improvement and attention to guest feedback.

Dear Ashish, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value all comments from our guests, as they help us continue improving our service. First of all, we would like to assure you that our reception team is fully trained to handle guest documentation and check-in procedures according to the required standards. However, we appreciate you bringing your perception of the situation to our attention. Regarding the breakfast area, we understand that some of the chairs may have caused inconvenience. As you may have noticed during your stay, the hotel is currently undergoing renovation works, and certain elements of the furniture have not yet been replaced as part of this ongoing process. That said, we did not receive any reports about this issue during your stay. For any future visits, we would kindly encourage you to inform our reception team immediately if you encounter any inconvenience, as they will be more than happy to assist you and address the situation as quickly as possible. We sincerely appreciate your feedback and hope to have the opportunity to welcome you again in the future and provide you with a much more satisfying experience. Kind regards, Nerea E Ibis Ripollet

Customer review rating 4.5/5

Susanna B. Solo - Confirmed reviews ALL

Comfortable staying, pet friendly, quiet and cleaned room.

Estimada Susanna B., Agradecemos sinceramente su comentario positivo. Nos complace saber que disfrutó de nuestra ubicación, el aparcamiento cubierto gratuito y la comodidad de su habitación. Esperamos darle la bienvenida nuevamente en ibis Barcelona Ripollet. Atentamente Jen, ibis Barcelona Ripollet

Other web-users rate our hotel

  • 500 reviews 7.9/10 Location
  • 641 reviews 6.9/10 Room
  • 598 reviews 8.1/10 Service
  • 8 reviews 6.4/10 WiFi
  • 405 reviews 7.1/10 Comfort
  • 341 reviews 7.6/10 Cleanliness
  • 264 reviews 7.8/10 Breakfast
  • 240 reviews 8.1/10 Value

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