ibis Barcelona Ripollet 2 stars

Customer review rating (ALL Rating) 4.5/5 690 reviews

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Can Masachs 18-20, 08291 RIPOLLET, Spain

Description

Hotel extras

  • Only 10 minutes from Barcelona - close to the city, far from the crowds.

  • Pleasant terrace to relax after a hectic day.

  • Modern rooms with 43" HD TVs for relaxing, high-quality evenings.

  • A hotel for all - ideal for solo travelers, couples, or families.

  • Bar and snacks available 24/7 to satisfy your appetite anytime.

Our accommodation(s)

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Hotel location

ibis Barcelona Ripollet

Can Masachs 18-20
08291 RIPOLLET
Spain

GPS:41.495331, 2.153361

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

GRAPE BAR

Does not matter if you are more salty or more sweet. Come enjoy a meal at the hotels Grape Bar, ideal for enjoying a tasty, balanced meal. The best way to end the day in the company of your loved ones.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  690 reviews

Customer review rating 2.5/5

Ashish M. Business - Confirmed reviews ALL

I am disappointed to see that the issues I reported during my previous stay have not been addressed. The front desk staff appear untrained and unprofessional — during check-in, the receptionist was unable to properly open my passport, fumbling with it from the middle and back pages instead of starting from the first page as required for identification. This should be basic training for anyone handling guest documentation. The breakfast area is also poorly maintained. Many of the chairs are unstable or broken, making it uncomfortable to sit and eat. Furthermore, the staff’s attitude remains rude and unhelpful, which makes the overall experience unpleasant. I was assured last year that these problems would be taken care of before my next stay, yet nothing seems to have changed. Overall, I’m very disappointed with the lack of improvement and attention to guest feedback.

Dear Ashish, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value all comments from our guests, as they help us continue improving our service. First of all, we would like to assure you that our reception team is fully trained to handle guest documentation and check-in procedures according to the required standards. However, we appreciate you bringing your perception of the situation to our attention. Regarding the breakfast area, we understand that some of the chairs may have caused inconvenience. As you may have noticed during your stay, the hotel is currently undergoing renovation works, and certain elements of the furniture have not yet been replaced as part of this ongoing process. That said, we did not receive any reports about this issue during your stay. For any future visits, we would kindly encourage you to inform our reception team immediately if you encounter any inconvenience, as they will be more than happy to assist you and address the situation as quickly as possible. We sincerely appreciate your feedback and hope to have the opportunity to welcome you again in the future and provide you with a much more satisfying experience. Kind regards, Nerea E Ibis Ripollet

Customer review rating 4.5/5

Susanna B. Solo - Confirmed reviews ALL

Comfortable staying, pet friendly, quiet and cleaned room.

Estimada Susanna B., Agradecemos sinceramente su comentario positivo. Nos complace saber que disfrutó de nuestra ubicación, el aparcamiento cubierto gratuito y la comodidad de su habitación. Esperamos darle la bienvenida nuevamente en ibis Barcelona Ripollet. Atentamente Jen, ibis Barcelona Ripollet

Customer review rating 4.0/5

Marc R. Business - Confirmed reviews ALL

I booked for company (including one colleague) and had problems with the invoicing

Dear Marc R., Thank you for your positive feedback regarding your comfortable room and breakfast experience. We appreciate your comments about the invoicing issues and understand how important this aspect is for our guests. Best regards, Nerea E Ibis Ripollet

Customer review rating 5.0/5

M. M. M. M. Couples - Confirmed reviews ALL

Good welcome.Staff were extremely helpful . Nice room . Good facilities. Only thing missing was no Kettle ( to make Tea)

Dear M. M., Thank you for your kind words regarding our welcoming staff and the quality of your room. We appreciate your feedback about the absence of a kettle, as we strive to enhance our guests' comfort during their stay. Best regards Jen, ibis Barcelona Ripollet

Customer review rating 1.0/5

Carlos B. Couples - Confirmed reviews ALL

Bed not comfortable at all, cleaning not ok and very unpleasant staff. Hotel to be avoided

Dear Carlos B., Thank you for sharing your feedback. I regret to hear that your experience did not meet your expectations, particularly regarding the comfort of the bed, cleanliness, and staff interactions. Your comments are important to us as we strive to improve our services. Goodbye Jen, ibis Barcelona Ripollet

Other web-users rate our hotel

  • 499 reviews 7.8/10 Location
  • 643 reviews 6.9/10 Room
  • 605 reviews 8.7/10 Service
  • 6 reviews 9.3/10 WiFi
  • 398 reviews 7.2/10 Comfort
  • 338 reviews 7.8/10 Cleanliness
  • 255 reviews 7.5/10 Breakfast
  • 236 reviews 8.1/10 Value

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