ibis Barcelona Ripollet 2 stars

Customer review rating (ALL Rating) 4.5/5 682 reviews

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Can Masachs 18-20, 08291 RIPOLLET, Spain

Description

Hotel extras

  • Only 10 minutes from Barcelona - close to the city, far from the crowds.

  • Pleasant terrace to relax after a hectic day.

  • Modern rooms with 43" HD TVs for relaxing, high-quality evenings.

  • A hotel for all - ideal for solo travelers, couples, or families.

  • Bar and snacks available 24/7 to satisfy your appetite anytime.

Our accommodation(s)

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Hotel location

ibis Barcelona Ripollet

Can Masachs 18-20
08291 RIPOLLET
Spain

GPS:41.495331, 2.153361

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

GRAPE BAR

Does not matter if you are more salty or more sweet. Come enjoy a meal at the hotels Grape Bar, ideal for enjoying a tasty, balanced meal. The best way to end the day in the company of your loved ones.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  682 reviews

Customer review rating 4.5/5

Sarah R. Friends - Confirmed reviews ALL

Excellent breakfast choices with amenable helpful staff

Dear Sarah R., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our quiet location, cleanliness, and breakfast options, as well as the helpfulness of our staff. Your feedback is greatly appreciated. Best regards, Alex ibis Barcelona Ripollet

Customer review rating 2.0/5

Hartmut N. Solo - Confirmed reviews ALL

All quite fine. But the price I had to pay booking just the day before was so much higher than the 69€ announced outside at the hotel. And when I asked why at the reception, they didn't seem to care at all. Very disappointing!

Dear Hartmut N., Thank you for sharing your feedback regarding your recent stay. We understand your disappointment regarding the pricing differences and the interaction at the reception. We strive to provide a transparent booking experience, and we appreciate your comments as they help us improve our service. Best regards Jen, ibis Barcelona Ripollet

Customer review rating 3.5/5

Sofia D. H. Friends - Confirmed reviews ALL

It’s all new which is nice and staff was lovely just wished there would’ve been a kettle in the room. And the phone didn’t work either

Dear Sofia D. H., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our new facilities and the service provided by our staff. I acknowledge your comments about the absence of a kettle in the room and the phone issue; these points will be taken into consideration for future improvements. Best regards, Nerea E Ibis Ripollet

Customer review rating 1.5/5

Kamila E. M. Couples - Confirmed reviews ALL

had a very disappointing stay at Ibis Ripollet Barcelona. From the moment we arrived, the staff were unhelpful and showed no interest in welcoming guests. There was no guidance at all – nobody explained where our room was, how to get there, or gave any basic information about the hotel. We were not informed about breakfast times, pricing, or any facilities. It felt like the staff simply didn’t care. No smiles, no communication, nothing. On top of that, I was asked to provide my card details “in case I damage something so IBIS can debit me.” Excuse me – what? I’ve stayed in many hotels and never experienced anything like that being explained in such an unprofessional way. There was also no WiFi during our stay due to a Vodafone issue, but again, no proper explanation or alternative was offered. The hotel was very noisy at night – doors slamming and people shouting constantly, making it difficult to rest. The outside area of the hotel is dirty and feels quite messy, which gives a bad first impression. Overall, very poor customer service, lack of organisation, and an uncomfortable stay. I wouldn’t recommend staying here.

Dear Kamila, Thank you for sharing your feedback regarding your stay at Ibis Ripollet Barcelona. We are truly sorry that your experience did not meet your expectations. We would like to clarify that the request for credit card details is made solely as a guarantee to cover any potential damages, including fines in case guests smoke in the rooms. This is a standard policy applied to all our guests to ensure that everyone respects hotel rules and to maintain a comfortable environment for all. Regarding the WiFi issue, there was a general network failure with Vodafone during your visit, which was beyond our control. We sincerely apologize for any inconvenience this may have caused. Concerning information about the hotel, our staff is trained to provide guidance on breakfast, facilities, and services. We regret if you did not receive this information upon arrival and will work to ensure all guests feel welcomed and fully informed. Finally, we appreciate your observations regarding noise and the cleanliness of the exterior areas. We continuously strive to improve these aspects to ensure a more pleasant stay for all guests. We hope to have the opportunity to welcome you again and provide an experience that reflects the standards of quality and care Ibis is committed to. Kind regards, Alex Ibis Ripollet Barcelona

Customer review rating 5.0/5

Younes B. Families - Confirmed reviews ALL

Well located, great staff, free underground parking.

Dear Younes B., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our location, the service from our staff, and the convenience of free underground parking. Your satisfaction is our priority. Best regards, ibis Barcelona Ripollet

Other web-users rate our hotel

  • 493 reviews 8.1/10 Location
  • 641 reviews 6.9/10 Room
  • 587 reviews 8.1/10 Service
  • 9 reviews 4.3/10 WiFi
  • 407 reviews 7.1/10 Comfort
  • 341 reviews 7.8/10 Cleanliness
  • 264 reviews 7.9/10 Breakfast
  • 234 reviews 8.3/10 Value

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